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Coffee Roaters - Case Study - A
Coffee Roaters - Case Study - A
“We believe in building long term relationships with farms that grow the coffee beans that we love to
roast. After tasting a range of coffees from each farm, we carefully select our favorites.” This is the
basic principle on which our company “Coffee Roasters Pvt Ltd” works, says Ms. Radha, one
of the co-founders of the company.
The company sets up cafés and also sells premium coffee online. In turn, it enables coffee
growers to get premium rates for the coffee they grow.
The company which started with 2 cafés, has grown to 16 cafés across 4 cities within 4 years.
“We are now the largest roastery in India, exclusively focused on Arabica coffee beans. No roastery in
India procures Arabica Coffee beans at the scale we do” commented Ms. Radha.
The company is now looking for debt funding to meet their working capital requirements.
The company is planning to expand its business by launching more cafés in different
geographies which puts added pressure on its working capital requirement.
The total spends by consumers on coffee in India in the form of ground coffee, whole beans
and Instant coffee amounted to US$ 377 Mn in 2018. The market is expected to grow annually
by 5.9% (CAGR 2018-2021). Out of these forms of coffee, the largest contribution is that of
roasted coffee, i.e. ground coffee and whole beans. India’s per capita coffee consumption
stands at 110 gm. In the United States, per capita consumption is at 4kg and in Finland, it is
over 9 kg.
Arabica coffee is harvested between November to January and is typically grown on higher
altitudes ranging from 600 to 2000 meters in cool, moisture-rich and subtropical weather
conditions. They require nutrient-rich soil to be able to conform to the highest international
coffee standards. Robusta coffees (or Robusta) have twice the level of caffeine compared to
Arabica. This variety can be grown at lower altitudes and is harvested from December to
February. Although the Arabica variety is preferred in international markets, high-quality
Robusta is also highly sought after in espressos due to their strong taste and the creamy flavor
1
https://www.indiacoffee.org/coffee-statistics.html
Rigid control of quality and grade designations in India is controlled by India Coffee Board,
an agency of the Government of India that ensures export of only the finest and the most
aromatic of India’s hand-picked coffee beans. ~70% of Indian coffee is exported to over 45
countries. The top 5 export markets for Indian coffee are Italy, Germany, Belgium, Russian
Federation and Turkey.
The industry’s demand for premium coffee is mainly driven by a number of factors which
include disposable income, per capita coffee consumption, attitudes towards health, world
pricing of coffee and demographics. The industry is highly sensitive to the macroeconomic
factors such as recession and inflation that affect growth in household disposable. Another
crucial factor for analyzing the demand in the industry is the per capita coffee consumption
where the increase in coffee consumption increases the revenue of coffee cafés.
The size of the organized café market is estimated to be ~₹115 billion in 2018 and is projected
to grow to ₹151 billion by 2020 at a CAGR of 20%.
2
https://www.statista.com/outlook/30010000/119/coffee/india
3
https://www.sebi.gov.in/sebi_data/attachdocs/1435720745997.pdf
As on Sep ’18, the company has been successful in getting equity funding totaling to ₹207 Mn.
Exhibit 1 provides the detailed financials of the company. The funds helped them build the
coffee chain and also expand operations to other cities (Refer to Exhibit 2 for the company’s
business performance and individual performance of top 10 cafés)
“Over the last few years we had to deal with multiple factors like sourcing sustainable coffee, financing,
marketing and negotiating real estate and the equity funding is a testament of doing each of the above
successfully” commented Ms. Radha.
“We don’t engage into long term contracts with any of the estates but given that we are consistently
buying from the estates and usually pay a premium price, we are able to establish a relationship directly
with the farmers” said Ms. Radha when asked about an arrangement with farmers. This
arrangement is in contrary to the generally accepted industry norms, i.e. contract farming.
“We also run the risk of losing out some of the supply from some estates if our competitor has already
approached them, and we are very much cognizant of it”, says the procurement head. In an Agri based
business, the relationship with farmers is one of the critical factors and thus the procurement
team is always on its toes with regards to supply of coffee beans to its roasteries which are in
Mumbai and Delhi.
“While the price of green coffee beans for Arabica coffee hovered around ₹200-225 per kg in the local
market in the year 2018, our company has paid an additional premium of ₹ 120-200 per kg with an
average price of ~₹350 per kg for the quality beans we procured from the estates” said the
procurement head. Every year, the company gets sample beans from all of its coffee estates.
After considerable evaluation, the highest quality beans are chosen and purchased from the
respective farmers at 40-60% premium (based on quality)
Though the company has been doing very well on the sales front, financing the purchase of
coffee beans remains the most important aspect of the business. Every year, the company
spends half the previous year’s revenue in buying beans. And this has to be done in lump
sum, which eats up a massive portion of the company’s working capital.
“Choosing a location is a strategic decision for us and it is done very scientifically. We analyze multiple
factors like presence of malls in the city, proximity to commercial buildings, the presence of food streets,
etc.” responded, Mr. Gupta, the business development head on a query when asked about
where the company plans to expand going forward.
Without Kitchen: These are typically less than 300 Sqft kiosks where only coffee and
some bakery items like pastries, croissants are available. The food items are sourced
from other vendors.
Cafés with small kitchen backed by a centralized kitchen: 3-4 cafés of 300-1000 Sqft
area which are located in radius of 10-15 km from a centralized kitchen. Here the food
menu has more varieties including salads, sandwiches, wraps, fruit juice etc.
Large café with in-house kitchen: These are typically 1000+ Sqft cafés with in-house
kitchen and large seating area typically with both indoor and outdoor seating capacity.
The food menu remains the same as the cafés with centralized kitchen.
“Once we identify a location to set up a café outlet, we usually take an average between 45 days to two
months to set up and commence operations at such café outlet, depending on the size of the outlet and
accessibility of the location. We have developed a standardized approach with respect to design,
“Achieving break-even, which is typically 6 months and payback is about 18 months. Achieving it at
the earliest possible time at a unit level remains one of the top priorities. So our focus is mostly on the
300-1000 Sqft café size and majority of our current cafés are also in this segment. The real estate price
is also one of the deciding factors in opening cafés of particular size”
“The company sells roasted coffee beans (contributing ~40% of revenue) and machinery to B2B clients
and B2C clients. Additionally, we also provide an option to lease equipment (roasting equipment,
vending machines, graders, etc) to the B2B clients. The revenues from sale and lease of equipment is
~3% of the total revenues of the company. Excluding the corporate costs, the gross margins and
EBITDA margins from roasteries are at 53% and 26% up to H1 FY 18” commented Mr. Gupta,
responding to one of the queries on diversification of revenue streams.
B2B Clients: As on date, the company has 70+ B2B clients (including the company’s own
cafés) contributing 25% of the total sales as on Sep ’18 and typically yield 45% gross margins
on the sale amount. B2B clients can be further bifurcated into:
Corporate Clients: Typically the major software and e-commerce companies
Restaurants & Cafés: Delhi and Mumbai based cafés / restaurants.
Hotels: Typical clientele is Luxury Boutique hotels.
B2C Clients: B2C clients contribute 17% of the total sales as on Sep ‘18 and yield gross margins
of ~60-65%. The company sells roasted coffee beans with various grinding options through 3
channels:
Own Online Portal: Customers can buy their own customized coffee from the options
available on their own website platform.
Through e-commerce platforms like Amazon and Flipkart
Shop-in at their own café: Coffee beans sold in their own cafés along with accessories.
“The coffee beans are roasted and packed with a strong three layer pouch. This packaging helps
to retain freshness and aroma for up to six months. Our premium packaging also appeals to
the customers” said Vishal, the brand manager of the company, further explained, on how
every aspect of their product is carefully thought about.
Also considering that the business is seasonal in nature where the months of November to
February have 10-20% higher monthly sales due to winter, festive and holiday season the
marketing effort is more focused in that time. Sales tend to reduce by 5-15% in the months of
March-July due to summer.
Competition
“Over the past 20 years, the café culture in India has grown, with many new cafés being added along
with the entry of some international players. The concentration of these new entrants has been primarily
in the metropolitan cities due to the cosmopolitan culture of these cities and the ease of back-end
integration. It is a highly competitive market and some of the well-known names are Starbucks, Café
Coffee Day, Barista, Gloria Jeans and many more” said the co-founder of the company. Currently,
there are approximately 100+ café and bakery chain brands with an estimated 4,000+ outlets
spread across various cities in India.
A) Price comparison
Following chart shows the prices of different coffee types and food products in the different
café chains of the competitors of “Coffee Roasters”:
Starbucks Coffee Café Coffee Day Barista Costa Cofffee Coffee Roasters
4
Draft Red Herring Prospectus of Coffee Day Enterprise, December 2014.
The Average Sales Per Day is calculated in present day value account for retail inflation which is 3.6% in FY 18,
4.5% in FY 17, 4.9% in FY 16 and 5.8% in FY 15.
In 2016 -17, Starbucks had to shut a couple of loss-making stores and had 84 stores operational
in the country. Tata Starbucks turned EBITDA positive for the first time in FY18 after 6 years
of operations due to the focus on profitability and halt on aggressive expansion.
Both Starbucks and Coffee Roasters use high-quality Arabica Coffee beans and appeal to
coffee connoisseurs. However, Starbucks has slightly premium prices, wider menu options,
premium interiors and stronger brand loyalty as compared to Coffee Roasters which lead to
high revenues per square feet.
In FY 2016-17, Café Coffee Day shut around 35 to 40 stores in FY 16-17, while adding 100 stores
in the financial year. In FY 2017-18, CCD had shut between 25-30 stores, while added 100 more
stores. Shutting down loss-making stores has helped CCD improve revenue per square feet
and same store growth in revenue metrics. “The business environment under which we operate,
sometimes we need to take hard decisions of shutting down stores otherwise we risk losing the entire
business” said Mr. Gupta
Future Plans
The company is planning to expand rapidly in the existing and new geographies. Its
aggressive expansion plan is dependent on significant equity funding by the company. The
company is targeting to open its new branches in Bengaluru in the current year. As per the
survey conducted by the company, Bengaluru is the fourth biggest market for coffee chains
with Mumbai and Delhi being the biggest. Going forward, revenues from cafés are expected
to be >70% of the total revenue. Following is the café plan of the company for the future:
“We need to raise additional capital from time to time, to meet the aggressive growth targets we’ve set
for ourselves. The need to raise additional capital could also be due to business growth beyond what our
current balance sheet can sustain, additional capital requirements imposed due to changes in the
regulatory regime or new guidelines, or significant depletion in our existing capital base due to high
cash burn “commented Ms. Radha on how the expansion is going to be funded.
Questions:
Carry out business and financial analysis for addressing the concerns of Akshay.
What are the marketing activities the company can carry out to scale their business.
Indicate the key strengths of the company and the strategy they can adopt to expand
with/without equity funding.
The share of revenue from cafés has consistently increased over the last few years as the
number of cafés increased. This also contributed to higher gross margins, but lower EBITDA
margins on account of higher fixed overheads for the cafés.
•All samples are scored using a proprietary scoring model and coffee beans samples with
Sample score above a benchmark are shortlisted. Based on sensorial characters, the quantity,
Selection price and premium are decided.
Process
•All coffee beans are packed in jute bags for outer covering with a food grade Grain
pro/Ecotact bag liner to keep the coffee protected by any external issue. This also helps to
Packing keep the moisture intact during transportation and storage.
•Prior to roasting, a team of trained staff manually garble the coffee beans to remove any
Sorting
small defects that passes through from the farm leve
(Pre-
Roasting)
•The company uses a specialized software for all roasting, This helps to ensure consistency
from batch to batch and also serves as a production log for sensorial QC checks. This
software helps to create roast profile for each single origin coffee. After roasting, an id is
Roasting generated and is automatically saved on a server and can be used for quality check and
also for future references.
•After roasting, QC is conducted for each batch of coffee. The company has developed
customised quality cupping sheets to score the coffee beans based on certain attributes
Quality
like Aroma/Fragrance, Flavour, Sweetness, Acidity, Body, Development and Aftertaste.
Control
•Random samples of coffee beans are selected and are measured for extraction and
sensorial analysis. Extraction is measured using a refractometer to get the TDS% of the
Brewed
coffee using that particular recipe.
Coffee QC
•Marketing is a simultaneous process. The company uses variety of methods to attract new
customers including pin code level digital marketing through Facebook and Google.
Marketing
•The coffee is customized for the clients according to their requirement based on the roast
level & grinding type and then it is shipped to clients (including their own cafés) location.
Sales The company also sells & leases equipments to both B2B and B2C clients