PROSEDUR RESERVASI GALILEO

1. Greeting
A. “Good Morning, Welcome to Scada Tour & Travel, My Name is…… How can I help you”?
B. “Can I book a ticket please”
2. Menanyakan Tanggal, Kota Asal dan Kota Tujuan Perjalanan
A. “Where are you going Sir / Mam?”
B. “From Jakarta to Manila please”
A. “May I know the date of travel?”
B. “On 20th of june”
3. Menanyakan Airline yang diinginkan
A. “What airline do you like Sir / Mam?”
B. “with SQ please”

Co: entry code : A20JUNJKTMNL*SQ

4. Menanyakan Waktu dan Jam Keberangkatan

A. “From………to……. There are available for morning, afternoon and evening flight, which
one would you like sir / mam?”
B. “I would prefer for morning flight, what time for morning flight?”
A. “For morning we have…………..”
B. “Ok…I will take for ……..”
5. Menanyakan Kelas yang diinginkan
A. “What class of service would you like Sir / Mam..Economy class or Business Class?”
B. “Economy class please”
6. Menanyakan Jumlah Penumpang
A. “ How many people are going sir / mam ?”
B. “ Just one person”

Co: entry code : NIY1

7. Menanyakan Nama Penumpang

A. “May I know the passanger name Sir / Mam?”
B. “The name is MR / MRS………………………”

Co: entry code : N.SIMATUPANG/JHONMR

8. Menanyakan Alamat & No. Telpon yang dapat dihubungi
A. “ May I know your address and your phone number?”

Co: entry code :

P.BDOT*022-7890098 SCADA TOUR REF NUNIK
P.BDOH*JL.KARANG SETRA N0. 24 BD0 081743677555 CO CICILIA MS

9. Menanyakan kapan waktu penerbitan Tiket

A. “When would you like to issued your ticket?”

Co: entry code : T.TAU/15JUN

10. Menanyakan siapa yang melakukan reservasi

A. “This reservation is for you Sir /Mam?”

Co: entry code : R.P (jika yang melakukan reservasi penumpangnya)

R.CICILIA (jika yang melakukan reservasi orang lain)

11. Mengulang hasil reservasi

A. “Well Sir / Mam, I would like to review your reservation……., reservation for…..
(dibaca ulang sesuai yang ada di monitor secara berurutan)

Co entry code : *R (untuk menampilkan keseluruhan hasil reservasi)

12. Memastikan kebenaran reservasi

A. “This reservation is correct Sir / Mam?”
B. “Yes that’s correct”
A. “Anything else?”
B. “ No. I think that’s all”

13. Menanyakan kapan tiket akan diterbitkan

A. “When would you like to issued your ticket Sir / Mam?”
B. “Now..please”
A. “A moment Sir/Mis I would like to issued your ticket”

14. Mengucapkan Terimakasih

A. “Thank you for using our service, have a nice flight Sir / Mam…”