SITXMGT001 - MONITOR WORK OPERATIONS – A2 - WORK FLOW CHART INFORMATION

A2 - WORKFLOW CHART INFORMATION

• The workflow chart can be hand-drawn or prepared using an appropriate computer software
program.
• A workflow chart should commence with the first activities or tasks to be completed and
visually display the sequence and interconnectedness of all activities/tasks for your selected
area.
• Your workflow chart should follow the organisation’s current steps and procedures for
completing all activities/tasks. For example, all steps in the delivery of service to customers
in a restaurant, to undertake a stocktake for a department or coordinate the ‘bump-in’ for a
trade expo.
• The workflow chart can be one continuous chart or broken down into key stages in the
overall operational activity.
• The workflow chart should indicate who is responsible for completing tasks. Use job or team
titles, for example, waiter, kitchen team, events security staff, tour guide, front office team,
registration clerk.
• The format, symbols and text used in the flowchart to represent the sequence of events and
tasks completed must be clear and easy to understand.
• Use of standard flowchart symbols is not an assessment requirement, however, your
completed workflow chart must meet organisational standards for clarity, professionalism and
presentation.

Choice Business College Pty Ltd

ABN 28 130 302 000 | RTO 41297 | CRICOS PROVIDER CODE 03444C 1
V2.0 Last updated 21 November 2017
 SITXMGT001 - MONITOR WORK OPERATIONS – A2 - WORK FLOW CHART INFORMATION

Flowchart symbols

• Basic flowchart symbols are used to aid clarity when preparing a flowchart. Here is a list of
basic flowchart symbols, their title and the information they represent in a flowchart.
• Alternatively, use your internet search engine to research symbols, their meanings and
examples.

Symbol Name Description

Start/end symbol The terminator symbol marks the
starting or ending point of the
system. It usually contains the
word ‘Start’ or ‘End’.

Action or process A box can represent a single step

symbol (‘add two cups of flour’), or entire
sub-process (‘make bread’) within
a larger process.

Document symbol A printed document or report.

Decision symbol A decision or branching point.

Lines representing different
decisions emerge from different
points of the diamond.

Preparation symbol Represents a set-up to another

step in the process.

Connector symbol Indicates that the flow continues

where a matching symbol
(containing the same letter) has
been placed.

Arrow A line is a connector that shows

relationships between the
representative shapes.

Choice Business College Pty Ltd

2 ABN 28 130 302 000 | RTO 41297 | CRICOS PROVIDER CODE 03444C
V2.0 Last updated 21 November 2017
 SITXMGT001 - MONITOR WORK OPERATIONS – A2 - WORK FLOW CHART INFORMATION

Flow chart example

This is an example of how and when to use flowchart symbols only. Your flowchart can be
presented in portrait or landscape format. It should represent the processes and procedures
followed in your workplace or training organisation.

Choice Business College Pty Ltd

ABN 28 130 302 000 | RTO 41297 | CRICOS PROVIDER CODE 03444C 3
V2.0 Last updated 21 November 2017