Finish with

closure
process
What if the normally
case have 6 or Did No
more but it is Customer
on Inactivity responded?
process?

Keep tracking
Yes Keep Traking with L2 and
Yes
with L2 Dev until
solution

6 days TBE / 6 days Does the

New Case Elevation case
to L2 have a
CPEA?

L3 deliver on
actions
Elevate to L3 (CPEA/
3 Working Days to return
No analysis until
solution)