L NOT EFFECTIVE

Number of internal audits

planned

Number of internal audits

implemented

RATE OF IMPLEMENTION OF INTERNAL

AUDITS PLANS

TARGET
 APPRECIATION

Number of planned actions

Number of completed actions

RATE OF COMPLETION OF
PLANNED ACTIONS
 TARGET

APPRECIATION

NUMBER OF LOST-TIME
ACCIDENTS

TARGET

APPRECIATION
 Client's satisfaction rate

TARGET

APPRECIATION

Number of complaints received

Number of complaints treated on
time

TIMELY CLIENT COMPLAINT

TREATMENT RATE

TARGET

APPRECIATION

Number of LEGAL WATCH

Reviews

TARGET
 APPRECIATION

Total number of actions to be

completed

Total number of actions

completed

COMPLETION RATE OF ACTIONS

RESULTING FROM THE LEGAL
WATCH
 TARGET

APPRECIATION

Objectives to meet

Obtain and maintain the ISO

9001 2015 certification
Obtain and maintain the ISO
9001 2015 certification

Ensure the quality of our

services

Ensure compliance with

legal and regulatory
requirements
 2
K

OBJECTIVE : O
KPI 1: RATE OF IM

1st Quarter

Jan Feb

100%
 OBJECTIVE : O
KPI 2: RATE

1st Quarter

Jan Feb
 70%

OBJEC
KPI 3: N
Jan Feb

1 0

0 0

L J
 OBJECTIV
KPI
Jan Feb

OBJECTIV
KPI 5 : TIMEL
Jan Feb

3 6
 0 3

0% 50%

80% 80%

L L
OBJECTIVE : ENSURE COMPL
K
Jan Feb

1
 J

OBJECTIVE : ENSURE COMPL

KPI 7: COMPLETION RATE
Jan Feb
 100% 100%

Target
Performance Indicator (KPI)
Rate of completion of
internal audits Schedule 100%
(KPI 1)
 Rate of completion of
planned actions (KPI 2)
70%

Number of lost-time
accidents (KPI 3)
0

Clients’ satisfaction rate

(KPI 4)
80%

Timely client complaint

treatment rate (KPI 5)
80%

REVIEW OF LEGAL
WATCH (KPI 6)
1

Completion rate of actions

resulting from the review of
the legal watch (KPI 7) 100%
 QUALITY MANAGEMENT PROCESS

2020 DASHBOARDS
EFFECTIVE BUT CAN BE IMPROVED

OBJECTIVE : OBTAIN THE ISO 9001 2015 CER

PI 1: RATE OF IMPLEMENTION OF INTERNA

2nd Quarter

March April May June

100%
OBJECTIVE : OBTAIN THE ISO 9001 2015 CER
KPI 2: RATE OF COMPLETION OF PLANNE

2nd Quarter

March April May June

 70%

OBJECTIVE : REDUCE WORK ACCID

KPI 3: NUMBER OF LOST-TIME ACCID
March April May June

0 0 0 0

0 0 0 0

J J J J
 OBJECTIVE : ENSURE CLIENTS' SATIS
KPI 4: CLIENTS' SATISFACTION RA
March April May June

87%

80%

OBJECTIVE : ENSURE CLIENTS' SATIS

KPI 5 : TIMELY CLIENT COMPLAINT TREAT
March April May June

4 1 2
 3 1 1

75% 100% 50%

80% 80% 80% 80%

K J L
: ENSURE COMPLIANCE WITH LEGAL AND RE
KPI 6: LEGAL WATCH REVIEW
March April May June

1
 J

: ENSURE COMPLIANCE WITH LEGAL AND RE

OMPLETION RATE OF ACTIONS RESULTING FR
March April May June

0
 100% 100% 100% 100%

1st Quarter

Periodicity Jan Feb March

Quarterly
Quarterly

Monthly 1 0 0

Annually

Monthly 0% 50% 75%

Quarterly 1

Quarterly
ENT PROCESS

BOARDS
J

001 2015 CERTIFICATION

F INTERNAL AUDITS PLANS

3rd Quarter 4th Quarter

July August Sept Oct

80%

100% 100%
 L
001 2015 CERTIFICATION
OF PLANNED ACTIONS

3rd Quarter 4th Quarter

July August Sept Oct

37

29

78%
 70% 70%

WORK ACCIDENTS
-TIME ACCIDENTS
July August Sept Oct

1 0 0 2

0 0 0 0

L J J L
ENTS' SATISFACTION
FACTION RATE
July August Sept Oct

ENTS' SATISFACTION
AINT TREATMENT RATE
July August Sept Oct

2 1 1
 2 0 1

100% 0% 100%

80% 80% 80% 80%

J L J
GAL AND REGULATORY REQUIREMENTS
CH REVIEW
July August Sept Oct

1 1

1 1
 J J

GAL AND REGULATORY REQUIREMENTS

SULTING FROM THE LEGAL WATCH
July August Sept Oct

0
100% 100% 100% 100%

DASHBOARDS RECAP

2nd Quarter 3rd Quarter

April May June July

80%
 78%

0 0 0 1

87%

100% 50%

1 1
 QTY-FM-0056-01
Date of creation : 15/05/2020
Date of revision : NA
Page 1 of 1
VERY EFFECTIVE

4th Quarter

Nov Dec SUM

5

80%

100% 100%
 L

4th Quarter

Nov Dec SUM

37

29

78%
70% 70%

Nov Dec SUM

0 4

0 0 0

J L
Nov Dec SUM
87%

80%

Nov Dec SUM

20
 11

55%

80% 80% 80%

L
EMENTS

Nov Dec SUM

1 4

1 4
 J

EMENTS
CH
Nov Dec SUM
0

#DIV/0!
 100% 100% 100%

ECAP

3rd Quarter 4th Quarter

August Sept Oct Nov

80%
78%

0 0 2 0

100% 0% 100%

1 1
056-01
: 15/05/2020
ion : NA
of 1
arter

Dec
 1st Quarter
Jan

Number of internal
audits planned

Number of internal
audits implemented
 QUALITY MANAGEMENT PROCESS

2020 DASHBOARDS
1st Quarter 2nd Quarter 3rd Quarter
Feb March April May June July August

4
PROCESS QTY-FM-0056-01
Date of creation : 15/05/2020
ARDS Date of revision : NA
Page 1 of 1

Quarter 4th Quarter

Sept Oct Nov Dec

4
TY-FM-0056-01
creation : 15/05/2020
te of revision : NA
Page 1 of 1
 QUALITY MANAGE

2020 DASH
1st Quarter 2nd Quarter
Jan Feb March April May

Number of
planned actions

Number of
completed actions
Y MANAGEMENT PROCESS QTY-FM-
Date of creatio
DASHBOARDS Date of re
Page

Quarter 3rd Quarter 4th Quarter

June July August Sept Oct Nov Dec

37

29
 QTY-FM-0056-01
Date of creation : 15/05/2020
Date of revision : NA
Page 1 of 1
 QUALITY MANAGEMENT PROCESS

2020 DASHBOARDS
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Jan Feb March April May June July August Sept Oct Nov Dec

NUMBER OF
LOST-TIME
ACCIDENTS
1 0 0 0 0 0 1 0 0 2 0
 QTY-FM-0056-01
Date of creation : 15/05/2020
Date of revision : NA
Page 1 of 1
 QUALITY MANAG

2020 DASH
Jan Feb March April May

Client's
satisfaction rate 8

# CLIENTS Reliability of Workers Behaviour of Workers

1 I-ENGINEERING 100% 90%

2 GUINESS 70% 70%

3 DANGOTE 80% 90%

4 GLENCORE 90% 90%

5 TIDEWATER 80% 90%

6 ADDAX 90% 90%

AVERAGE: 85% 87%

LITY MANAGEMENT PROCESS

0 DASHBOARDS
June July August Sept Oct Nov Dec

87%

QUESTIONS FROM QUESTIONNAIRES

Quality of
Safety Performance of
Skills of the Workers Communication(emails, Response time to requests
workers telephone, etc) with TEFON HR

90% 100% 100% 100%

80% 80% 90% 90%

90% 70% 90% 90%

75% 75% 100% 75%

90% 80% 80% 80%

100% 90% 90% 80%

88% 83% 92% 86%

 QTY-FM-0056-01
Date of creation :
Date15/05/2020
of revision : NA
Page 1 of 1

S
The Attitude of TEFON HR
esponse time to requests Meeting deadlines head office Staff towards AVERAGE
you

100% 100% 100% 98%

90% 90% 90% 83%

90% 80% 90% 85%

75% 90% 85%

80% 70% 90% 83%

80% 80% 80% 88%

86% 84% 90% 87%

 QUALITY MANAGE

2020 DASH
Jan Feb March April May

Number of
complaints 3 6 4 1 2
received

Number of
complaints 0 3 3 1 1
treated on time
TY MANAGEMENT PROCESS QTY-FM
Date of crea
0 DASHBOARDS Date of
Pag

June July August Sept Oct Nov Dec

2 1 1

2 0 1
 QTY-FM-0056-01
Date of creation : 15/05/2020
Date of revision : NA
Page 1 of 1
 QUALITY MANAG

2020 DASH

Jan Feb March April May

Number of
LEGAL WATCH 1 1
Reviews

0
ITY MANAGEMENT PROCESS

0 DASHBOARDS

June July August Sept Oct Nov Dec

1 1 1
 QTY-FM-0056-01
Date of creation : 15/05/2020
Date of revision : NA
Page 1 of 1
 QUALITY MANAGE

2020 DASH

Jan Feb March April May

Total number of
actions to be 0
completed

Total number of
actions 0
completed

0
ITY MANAGEMENT PROCESS QTY-F
Date of crea
0 DASHBOARDS Date of
Pa

June July August Sept Oct Nov Dec

0 0

0 0
 QTY-FM-0056-01
Date of creation : 15/05/2020
Date of revision : NA
Page 1 of 1