Mohamed Ahmed Eltahhan

00971525520494
Shisha Master
Meltahhan5@gmail.com

Personal Information

-Nationality: Egyptian -Birthday: 1 st of July 1994

- Marital status: Single -Visa status: Dubai (Employment visa)
-UAE Driving license (Dubai) -Current Location: Shaikh Zayed Dubai

Qualifications and Accreditations

Technical- Industrial Secondary Schools Diploma (Alexandria academy) Egypt 2014

Human Resources Training Courses
Customer Service Training Courses
Business Administration Courses (Marketing- Management, Electronic Secretarial etch.)

Professional Skills

- Interpersonal skills - Written and verbal communication

- Corporate Communications - Development of Training Materials
- Creative Team Leadership - Sales Collateral & Support
- Time and Priority Management - Public & Media Relations
- Critical thinking skills - New Product Launch
- Conflict resolution - Ability to work for long and extended hours

Career Overview

Professional experience: 8 years in UAE

December 2019 up to present

Shisha Master, Opso Dubai Mall (Restaurant)

- To be punctual with an exceptional appearance in full uniform and appropriate footwear.

- Regard all guests with a smile, happy, friendly, and professional attitude.
- Ensure a clean, safe, and well-maintained Beach Club.
- To ensure a timely and safe delivery of product from sale.

- Work closely, assist, and communicate with the waiters and floor staff listening and understanding instruction paying

attention to what is happening around you

- Promote and sell Shisha products for maximum sales.

- The Shisha team must be available to answer questions, queries effectively, ensuring the client’s needs are met throughout
the whole of their visit, seeking guidance from floor staff and supervisors for complaints and issues when necessary.

- Understand the infirmary procedures and assist anyone in need of medical attention.

- The Shisha team must be energetic and fun, willing to approach, engage and sell to clients

- Provide exceptional customer service, a great work attitude and professional service to ensure client’s overall experience.

- Delivering Shisha to clients at their place on their request and spending time serving them until the end of the party

January 2017 till January 2019

Shisha Master, Ninive Dubai (Restaurant)

- Welcome guests on arrival and help provide accurate information of the Shisha menu, specialties, and current
promotions

- Upsell variety of Shisha products to the guests to maximize sales

- Prepare, sets up, and serves Shisha according to established standards and presentation

- Handle guests’ concerns professionally ensuring that the service to the guest is as per restaurant standards, in order to
maximize guest satisfaction and departmental profit

- Ensure that the bar is well-stocked with Shisha accessories and all necessary equipment and accessories are well-
maintained. Assist guests in selecting appropriate food and beverage pairings to ensure ultimate guest satisfaction with the
products and services.

November 2014 till April 2016

Shisha Maker, Vida Hotel

- Provide all tasks related to Shisha operation

- Maintain high standard while serving Shisha to the guest

 - Ensure that all cleaning duties are completed in allocated times to the Company standards

-Provide friendly, courteous, and professional service at all times

- Ensure that all Company practices and procedures are met when delivering food from the kitchen to the gests

Responsibilities

- Work collaboratively with various internal teams to ensure 100% customer satisfaction to ensure opportunities to

additional business growth

- Making deals for a specific program called time share

- Review and select standard responses for answers or solutions

- Build sustainable relationships of trust through open and interactive communication

- Recommend improvements in services and procedures in order to prevent future problems

Interests

Reading Traveling Driving Movies Music

(References Available Upon Request)

Thank you for reviewing my resume

Kind Regards
Mohamed Eltahhan.