Get More Value from Salesforce

A workbook to discover how Premier

can deliver ROI for your company
PART OF OUR BLAZE YOUR TRAIL TO SUCCESS SERIES
CONTENTS
The Path to More Value 3

Compare Premier Success Plans 4

The Value of Answers 24/7 5

The Value of Expert Eyes on Your Code 6

The Value of Delegating Your Tasks 7

The Value of One-On-One Coaching 8

Add Up the Value of a Premier Plan 9

Start Getting More Value 10

THE PATH TO MORE VALUE

The more you use Salesforce, the more value
you’ll get from it. Our Premier success plans
give you expert guidance and support to
help you use Salesforce to the fullest so you
can reach your goals faster.
In this e-book, we’ll give you an overview
of the features of our Premier success
plans, then we’ll dive into how key features
can save you time and money. Finally, on
page 9, we’ll give you the opportunity to
calculate the value of a Premier plan for
your business.

Here’s how Premier has helped our customers:

50% 83% 9.1 2.3x 26%

Faster More Analytics Average Customer More Process More Sales
Development & Insights Satisfaction Score Automation Productivity

3
COMPARE PREMIER SUCCESS PLANS

Salesforce is committed to your success. Standard Premier Premier+

Compare Plans 2-day response,
12/5 online
1-hour critical
response, 24/7 phone
Premier plan with
unlimited access

That’s why every customer has our Standard & online to admin services

plan, which includes online learning Support

resources and expert support. Guided Journeys

Our Premier success plans give you Community

additional support and guidance — 24/7 Learning on Trailhead

response time, one-on-one coaching

Events
sessions, developer support, and
more — so you can succeed faster. This Interactive Webinars

chart shows you the features included in Accelerators

our Standard plan and our Premier plans. Developer Support

In this e-book, we’ll focus on the value Success Manager

of the following Premier features:

Admin Assist
3

24/7 Response Time U.S. Premier Plus

Developer Support * This page is provided for information purposes only and is not warranted
Admin Assist to be error-free, nor is it subject to any other warranties.

Accelerators ALL FEATURES NOT INCLUDED Click here for an interactive

chart of our Success plans.

4
THE VALUE OF ANSWERS 24/7

Our Premier plan gives you 24/7 access

LA TE THE VAL
to our support teams to help you CA LCU UE

solve issues quickly. Whether you have

If your admin saves 1 hour
how-to questions or need help
per week, that’s 52 hours per year.
optimizing your code, our Premier
customers’ cases are expedited 52 hours per year
to help you save time and speed x $50 per hour*
up productivity. $2,600 per year saved in admin time

One admin recalls a time when she submitted

a case at 5:00 p.m. on a Friday evening as a
final task before leaving for the weekend. She
received a response from the Premier+ success
team almost immediately, informing her that
they were ready to address her case. * Admin hourly rate based on $100,000/year salary.

“The fact that I got that turnaround on a minor case was really
impressive. Knowing that I have that response time is a sense of
security for my team. If I didn’t have that backup, I wouldn’t have
any backup.” Salesforce admin, Premier customer ­

5
THE VALUE OF EXPERT EYES ON YOUR CODE

Salesforce developers know Salesforce

LA TE THE VAL
inside out. Our Premier plan lets you put CA LCU UE

this expertise to work on your own

On average, admins save
code — up to 200 lines per case — so you
5.25 hours per week. That’s
can get everything working the way you 273 hours per year.
need it to, faster.
273 hours per year
One customer recently recounted a story x $50 per hour*
of spending hours trying to troubleshoot $13,650 annual savings
his code before finally seeking help from
Developer Support. Our developers were
able to find his issue, allowing him to
move on to other tasks.

* Based on $100,000/year salary.

Our data shows that Premier customers who use our developer
support get resolutions 75% faster than if they had done the
work themselves.

6
THE VALUE OF DELEGATING YOUR TASKS

There is nothing like handing over a

LA TE THE VAL
chunk of work to someone whom you CA LCU UE

trust to do it perfectly. Admin Assist lets

If your admin saves 8 hours
you choose from over 100 tasks to
per week, that’s 416 admin
delegate to our Salesforce experts, so you hours saved per year.
can spend time on more strategic
objectives. Admin Assist can save 416 hours
20% of your administrators’ time per x $50* per hour
week, or an average of eight hours per $20,800 in saved admin time per year
week per admin.

Admin Assist is included in our

Premier+ plan.

* Based on $100,000/year salary.

One customer at Zignal Labs saved 80 hours of time while

creating her company’s renewal program by handing over
complicated tasks to the Premier team.

7
THE VALUE OF ONE-ON-ONE COACHING

Premier comes with Accelerators,

one-on-one virtual coaching sessions CA LCU
LA TE THE VAL
UE
with a Salesforce expert to help you
accomplish a specific goal. An Accelerator Customers get the most
value if they use at least one
is like a mini course with a personal coach Accelerator per quarter.
to help you get to fast results while
learning lots along the way. Premier $7,500 (non-Premier customer price)
customers can use as many Accelerators x 4 quarters in a year
as they need to reach their goals. $30,000 yearly savings
There over 200 Accelerators to choose
from. Visit our Accelerator library to see all
the available Accelerators.

“Accelerators helped our dev and admin teams get on

the same page while cutting our workload in half.”
Brooke Haynes, Dot Foods

8
ADD UP THE VALUE OF A PREMIER PLAN

Enter your admin’s hourly rate to calculate your potential value of Premier
for your company. Of course, feel free to adjust the numbers in the worksheet
to reflect your own company’s needs.

FEATURE CALCULATE THE ANNUAL VALUE ANNUAL VALUE

24/7 Response Time If this feature saves your admins just one hour per week, that’s 52 hours per year.
Get fast answers from our technical
support team, every day of the year. $
Your admin’s hourly rate
X 52 = $

Developer Support This features saves admins an average of 5.25 hours per week, 273 hours per year.
Get code troubleshooting help from
Salesforce developers. $
Your admin’s hourly rate
X 273 = $

Admin Assist (Premier+ Plan) If your admin hands off eight hours worth of tasks per week, that’s 416 hours per year.
Give time-consuming admin tasks
to Salesforce-certified administrators. $
Your admin’s hourly rate
X 416 = $

Accelerators We recommend companies do at least one Accelerator per quarter.

Solve specific challenges in one-on-one For non-Premier customers, each Accelerator costs $7,500.
work sessions.
4 Accelerators X $7,500 = $30,000

Add up the answers in the right column to calculate

the annual value of a Premier plan for your company. TOTAL ANNUAL VALUE = $

9
START GETTING MORE VALUE
We hope it’s been helpful to think about
the value Premier can bring to your
company. If you’d like to read more
in-depth stories of customers who have
reached their goals faster with Premier,
download the e-book, Embrace the
Power of Premier.
To get an even more personalized
calculation of the value that Premier
can bring to your company, contact us
to schedule a free consultation with
one of our experts.
CONTACT US