STENTOFON Pulse

IP Based Intercom System

TECHNICAL MANUAL A100K11311

About this Document

Document Scope
This document provides a step-by-step procedure for the configuration of
the Pulse IP-based intercom system for up to 16 intercom stations and 10
SIP terminals.

Publication Log
Rev. Date Author Status
1.0 1.12.2012 HKL Published

Related Documentation
For further information, refer to the following documentation:

Doc. number Documentation

A100K10788 IP Master Station Installation & Configuration
A100K11211 IP Master Station SIP Configuration
A100K11194 Turbine Stations Technical Manual
A100K11013 STENTOFON Pulse Getting Started
A100K11065 VINGTOR Pulse Getting Started

2 Pulse Technical Manual A100K11311

Contents
1 Introduction.................................................................................................4
1.1 Pulse System Overview.........................................................................4
1.2 Pulse SIP Licenses................................................................................4
2 Pulse System Installation & Configuration...............................................5
2.1 Plan the Installation................................................................................5
2.1.1 Cabling .......................................................................................................... 5
2.1.2 Planning the System....................................................................................... 5
2.1.3 Directory Number & Name............................................................................. 6
2.1.4 IP Addresses & Configuration......................................................................... 6
2.2 Connect and Set Up Pulse Server.........................................................6
2.2.1 Connecting Pulse Server to the Network....................................................... 6
2.2.2 Logging on to the Pulse Server...................................................................... 7
2.2.3 Setting Up the Pulse Server .......................................................................... 8
2.3 Connect Other Intercom Stations...........................................................9
2.4 Configure Directory (Phonebook)...........................................................9
2.5 Verify System Setup.............................................................................10
3 Optional Configuration Parameters......................................................... 11
3.1 Configure Call and Audio Settings....................................................... 11
3.2 Configure DAKs on an IP Master Station.............................................12
3.3 Configure Call Button on IP Substation................................................13
3.4 Modify Pulse Station Profiles...............................................................13
3.5 Group Call............................................................................................14
3.6 Configure Ringlist.................................................................................16
3.6.1 Ringlist with Ringing Time Intervals.............................................................. 16
3.6.2 Ringlist with Loopback.................................................................................. 17
3.6.3 Ringlist with Previous Station....................................................................... 17
3.7 Add SIP Accounts for 3rd-Party IP Telephone and IP DECT.................18
3.7.1 Install License............................................................................................... 18
3.7.2 Create SIP Station Account.......................................................................... 19
3.7.3 Configure IP Telephone................................................................................ 19
3.8 Add SIP Accounts for Telephone Gateways.........................................19
3.8.1 Install License............................................................................................... 19
3.8.2 Create SIP Gateway Account....................................................................... 19
3.8.3 Access Restrictions...................................................................................... 20
3.8.4 Configure Telephone Gateway..................................................................... 20
3.8.5 Troubleshooting ........................................................................................... 20

A100K11311 Pulse Technical Manual 3

1 Introduction
This document describes the configuration of the Pulse System using:
-- STENTOFON IP intercom stations
-- STENTOFON IP speakers
-- 3rd-party IP telephones
-- IP telephone gateways
-- STENTOFON IP DECT 300

1.1 Pulse System Overview

STENTOFON Pulse is an IP-based intercom system for upto 16
intercom stations. The system works with all STENTOFON IP intercom
stations. In addition, it is possible to extend the system with up to 10
3rd-party SIP terminals and 4 SIP gateways. One of the STENTOFON
IP intercom stations is designated as the Pulse Server, which acts as
a SIP server, managing how calls are set up and routed, and also is the
single point for configuration of all intercom stations in the system.

LL All IP intercom stations in a Pulse installation must be located on

the same LAN (IP subnet).

IP Master Station - Pulse Server

Directory Number: 10
Name: Reception Desk
IP Address: 169.254.1.99

Turbine IP Station
Directory Number: 14
Name: Elevator
IP Address: 169.254.1.104
or DHCP

PoE Network Switch

Turbine IP Station
Directory Number: 13
Name: Entrance
IP Address: 169.254.1.103
or DHCP

1.2 Pulse SIP Licenses

The SIP station license allows you to extend your system with IP
telephones, IP DECT cordless phones, and PC and mobile VoIP clients.
The SIP trunking license allows you to connect to other telephone
systems using SIP trunks or analog and mobile network gateways.
License Item Number
Pulse SIP Station License - 1 user 1009643111
Pulse SIP Station License - 4 users 1009643112
Pulse SIP Trunking License 1009643121

4 Pulse Technical Manual A100K11311

2 Pulse System Installation & Configuration
The setup procedure for the Pulse system is as follows:

1. Plan the installation

2. Connect and set up Pulse Server
3. Connect other intercom stations
4. Configure directory (phonebook)
5. Verify system setup

2.1 Plan the Installation

2.1.1 Cabling
●● The cable between the PoE network switch and the station must be
Category 5 cable (Cat 5) or better
●● Maximum cable distance between the PoE switch and the station is
100 meters
●● All intercom stations in a Pulse installation must be located on the
same LAN (IP subnet)

2.1.2 Planning the System

When planning a Pulse system, you have to:

●● Decide on the type of IP intercom for each location: entrance,

reception, elevator, etc.
●● Select which intercom station should be the Pulse Server (usually a
master station)
●● Assign directory (phone) number and name to intercom stations
●● Assign IP addresses and settings

A typical installation plan may look like the following:

A100K11311 Pulse Technical Manual 5

 2.1.3 Directory Number & Name
Directory Number is the number used to dial to the intercom station. It
is recommended to use a two-digit number. Name is a logical name you
can assign to the station.

2.1.4 IP Addresses & Configuration

The Pulse Server station must have a static IP address. Other IP
intercom stations may use static addresses or an automatic (DHCP) IP
address assignment.
IP addresses must be unique in your network. These addresses are
normally managed by the IT department. Hence, you should consult
your IT department on the IP addresses to use in the network.

2.2 Connect and Set Up Pulse Server

2.2.1 Connecting Pulse Server to the Network

One of the intercom stations must be set as the Pulse Server. The Pulse
Server acts as a server for the other intercom stations in the system.
Any station can be a Pulse Server, but it is recommended to use a
master station.

LL There can only be one Pulse Server in the installation.

●● Connect the LAN port of the Pulse Server station to a PoE network
switch.
LL Do not connect any other stations at this point

All STENTOFON IP intercom stations, with the exception of the Turbine

stations and the Dual Display station, have two RJ45 network ports:

●● LAN port is for connecting to the network

●● AUX port is for connecting to auxiliary equipment such as a PC.

6 Pulse Technical Manual A100K11311

 The IP stations support Power over Ethernet (PoE, IEEE 802.3 a-f)
where power can be drawn from either the spare line or signal line.

AUX LAN LAN AUX

RJ45 Ports on IP Flush/OR Master

RJ45 Ports on IP Desktop Master Stations

PoE port
RJ45

RJ45 Port on Turbine IP Station

+

24V EXT

0V EXT

RELAY

LS
AUX
LAN
6
P3 1

RJ45 Ports on IP Substation AUDIO OUT

Ethernet speed 600 Ω
LED TP2

RJ45 Port on Dual Display Station

Communication TP1
LED

LL Optionally, most of the IP stations can use a 24 VDC power

supply. See the documentation for the various IP stations for
TP9

information on connecting local power supply.

STATUS
Green/Red LED

1 P4 6

STATION A C
KEY1
KEY2

KEY3

LED
LED

2.2.2 Logging on to the Pulse Server

In order for your PC to communicate with the station it is necessary to
change its Internet Protocol Properties to use an IP address that is in
the same range as 169.254.1.100, e.g. 169.254.1.1 with subnet mask
255.255.0.0.

Access the Pulse Server station by logging into the web interface using
a standard web browser on your PC:

A100K11311 Pulse Technical Manual 7

 1. Open a web browser
2. In the browser’s address bar, type 169.254.1.100 and press the
ENTER key
-- 169.254.1.100 is the default IP address of the IP station
-- The station Login page is displayed.

To log into the station:

1. Click Login
2. Enter the default User name: admin
3. Enter the default password: alphaadmin

The Station Information page will now be displayed, showing the default
IP master station configuration.

2.2.3 Setting Up the Pulse Server

●● Under the Station Main tab, click Main Settings to configure station
mode and IP parameters.

Station Mode
Since this is the Pulse Server station, it will function as the intercom
server or exchange:

●● Select the Use Pulse Server radio-button

IP Settings

●● Select the Static IP radio-button

●● Enter values for:
-- IP address (e.g. 169.254.1.99)
-- Subnet mask
-- Gateway (optional)
-- DNS Server 1 & 2 (optional)
-- Hostname (optional)
●● Click Save followed by Apply to restart the Pulse Server station.

8 Pulse Technical Manual A100K11311

 2.3 Connect Other Intercom Stations
Connect all other IP intercom stations to the network. Note that all other
IP intercom stations have to be on the same LAN (IP subnet) as the
Pulse Server.
Wait for the stations to boot up (approximately 60 seconds) before
proceeding to the next step.

2.4 Configure Directory (Phonebook)

Log into the Pulse Server station with the new IP address (e.g.
169.254.1.99) that you have just set under Station Main > Main
Settings. After login, a new tab called Server Management will become
available.

●● Under the Server Management tab, select Server Configuration >

Directory Settings

The Pulse Server station will auto-discover all the other stations on the
LAN.

To identify the individual stations on the LAN:

●● Click Play
-- You should now hear a tone from the station you selected.

You can now set directory numbers, names, IP addresses, profiles,

etc. for all the stations in the network. In our example, the Pulse Server
station is designated as Reception with directory number 10, while the
two desktop stations are John Smith and Peter Brink with directory
numbers 11 and 12 respectively. The two substations are the Entrance
and Elevator with directory numbers 13 and 14 respectively.

●● Click Save followed by Apply

A100K11311 Pulse Technical Manual 9

 When you click Apply, the Pulse Server will download the directory
settings to all the STENTOFON IP intercom stations and do a system
reboot.
Password is an optional field you can set to increase the security level.
The password is used by other intercom stations to register with the
Pulse Server.

2.5 Verify System Setup

To verify that your system is up and running:

●● Select Server Management > Server Monitoring

All stations that have been configured should be displayed in the table.
Stations that are up and running will have the status Registered.

10 Pulse Technical Manual A100K11311

3 Optional Configuration Parameters
3.1 Configure Call and Audio Settings
It is optional to configure the call and audio settings. Default settings will
be used if they are not configured.

●● Select Server Management > Server Configuration > Call and

Audio Settings

The Call and Audio Settings menu include the following parameters:

Autoanswer
Unchecked: Ringing Mode - the station will ring when it is called.
Checked: Open Mode - the call will be automatically connected when
the station is called. Optionally, a time period could be set for ringing
after which the station goes into open mode.
Auto-answer is typically enabled (checked) for substations and not for
master stations.

Disconnect By Button
When Enabled the call button will function as a cancel button during
conversation. This parameter is applicable to substations with a call
button.

Activate Relay On Event

Most STENTOFON IP stations (except for the Desktop Master and
Dual Display station) have a relay. Here, you can select the events that
activate the relay. The available events are:

●● DTMF <#> - Reception of a DTMF (keypad) digit from a remote

station during the call
●● Ringing
●● In call

When the relay is activated, this parameter determines how long the
relay should stay ON.

Speaker Volume
This parameter sets the speaker volume level (0-7) for the station.

Noise Reduction
This parameter enables active noise cancellation level (0-7). For
stations that are located in noisy environments, it is recommended that
the noise cancellation level be set to 3 or 4.

A100K11311 Pulse Technical Manual 11

 3.2 Configure DAKs on an IP Master Station
DAKs (Direct Access Keys) are function keys on the IP master stations.

IP Desktop Master with 10 DAKs

IP Dual Display station with

OR Master station with 10 DAKs
IP Flush Master has 4 4 DAKs
DAKs with red and green
LEDs
A DAK supports the following functions:
• Call To
• Select Line

Call To
This parameter sets the directory number to call to when the key is
pressed.

Select Line
Select Line can be used to park an on-going call, and to make a new
call. To receive more than 1 call, Select Line should be assigned to at
least one DAK.
This parameter assigns the key to an external phone line. This requires
that the Pulse system is connected to an external telephone system
via a SIP gateway. You can have multiple lines on an IP master station.
The active line is indicated by a green LED. You can change the line
by pressing the associated DAK. Lines that have an active call are
indicated by a red LED.
The DAK keys can be configured via the Pulse Server:

●● Select Server Management > Server Configuration > Direct

Access Key Settings
●● Select the station to set single-touch access to your most frequently
used directory numbers and functions.

12 Pulse Technical Manual A100K11311

 3.3 Configure Call Button on IP Substation
The call button on the IP Substation can be configured via the Pulse
Server.

●● Use a web browser and log into the Pulse Server station (e.g. IP
address: 169.254.1.99)
●● Select Server Management > Server Configuration > Direct
Access Key Settings

●● Select the station on which you want to program the Call Button
-- The Call Button is Input Button 1
●● Under Value enter the directory number to call when the button is
pressed.

3.4 Modify Pulse Station Profiles

The Station Profile defines a set of service features and parameters that
are available for a group of stations.
The Pulse system can have five station profiles:
●● Profile 1 - Default
●● Profile 2 - Substation
●● Profile 3 - Display station
●● Profile 4 - Operator
●● Profile 5 - Gateway
The following service features and parameters are included in the
station profile:
●● Door opening including remote I/O
●● Outgoing call restriction
●● Group Call and Busy Override restriction

To modify station profiles:

●● Select Server Management > Station Profiles

A100K11311 Pulse Technical Manual 13

 The following parameters can be set for the station profile:

Profile nickname
The name of the profile. Any text can be used.

Outgoing calls allowed

Stations with this profile can call stations with the checked profiles.
Forbidden will be displayed on the station if this is denied.

Relay activation allowed

Stations with this profile can activate the relay (e.g. Door Opening) on
stations with the checked profiles.

Group calls allowed

Stations with this profile are allowed to dispatch the checked group calls

Busy override allowed

When calling a busy station, stations with this profile can force a
connection by pressing 5.

3.5 Group Call

The Pulse system supports 4 group calls.

LL Only STENTOFON IP stations can receive Group Call audio. SIP

phones are not able to receive group call.

Operation
A group call is activated by dialing the appropriate code (e.g. 84). A
ding-dong signal is heard in all member stations.

●● Press the M-key to speak.

●● Press the C-key to disconnect.

Default Group Call Settings

The factory default settings for group calls are as follows:

Nickname (Display Text) Directory Number Priority Station Members

All Call 84 EMERGENCY All Stations
Group Call 1 85 HIGH None
Group Call 2 86 NORMAL None
Group Call 3 87 LOW None
When adding a new station to an existing Pulse system, the station will
automatically become a member of the All Call group.

Configuration Of Group Calls

The group call properties are configured via the Pulse Server.
Use a web browser and log into the Pulse Server station (e.g.
169.254.1.99)

14 Pulse Technical Manual A100K11311

 ●● Select Server Management > Group Call

Change the parameters for each group as required:

Nickname
This is the display text shown in the initiating station when the group call
is activated. Can be any text.

Directory number
The number to dial to activate the group call. If changed, a reboot of the
Pulse Server is required for the changes to take effect.

Priority
Priorities can be set for one group call at a time. A group call with higher
priority will override a lower priority group call.
EMERGENCY: Volume and handset override. The Group Call audio is
mixed with conversation audio
HIGH: The Group Call audio is mixed with conversation audio
NORMAL: The Group Call audio is not played if there is an ongoing
conversation
LOW: The Group Call audio is not played if there is an ongoing
conversation

Stations in group
Select the stations that should receive Group Call audio. You can select
all stations in one operation be checking the Add all stations box.

There is a Save button for each group call.

●● Remember to click Save before you make changes to the next group
call.

Troubleshooting
Q: When making a group call, the ding-dong chime is heard in the
stations, but there is no audio.
A: The problem is that the multicast audio does not reach the stations,
which may be due to two things:

A100K11311 Pulse Technical Manual 15

 ●● If the stations are using static IP addresses, you need to set the
Gateway address for all stations. Log into the Pulse Server, go
to Main Settings and set the Gateway address to be the Pulse
Server IP Address (unless you have a real gateway). Go to Server
Management > Server Configuration, click Save then Apply. Now
all stations should have a gateway address.
●● The network switch may be dropping multicast packets (For
example, Linksys ‘business series’ switches drop all multicast
packets with default configuration). If this is the problem, check the
manual for the network switch.

3.6 Configure Ringlist

Log on to the web interface of the station that will be making the call to
configure the ringlist of the stations that should be called.

To configure a ringlist:

●● Select SIP Configuration > Direct Access Key Settings

There are variants of ringlists that can be set such as ringing time
intervals, loopback, and ringing together with previous stations.

3.6.1 Ringlist with Ringing Time Intervals

The above example ringlist settings may be illustrated as follows:

16 Pulse Technical Manual A100K11311

 3.6.2 Ringlist with Loopback

The above example ringlist settings may be illustrated as follows:

3.6.3 Ringlist with Previous Station

The above example ringlist settings may be illustrated as follows:

A100K11311 Pulse Technical Manual 17
 3.7 Add SIP Accounts for 3rd-Party IP Telephone
and IP DECT

3.7.1 Install License

Before adding SIP accounts to your system, you need to obtain the
Pulse 3rd Party SIP Terminals license key.
To install a license:

●● Select Station Administration > Licensing

●● Enter the license key in the New License field and click Insert
License

The Licensing list should now show all the licenses that are available.

18 Pulse Technical Manual A100K11311

 3.7.2 Create SIP Station Account
●● Under the Server Management tab, select Server Configuration >
Directory Settings

●● Under Third Party SIP Terminals enter the Directory Number, Name,
Profile, and Password for the IP telephone.
●● Click Add followed by Save

3.7.3 Configure IP Telephone

You now have to log into the 3rd-party IP telephone to configure the
SIP account to register it with the Pulse Server station. The Directory
Number and Password (SIP Account) created in section 3.7.2 is used to
register the 3rd-party station with the Pulse Server.

3.8 Add SIP Accounts for Telephone Gateways

3.8.1 Install License

Before adding SIP accounts to your system, you need to obtain the
Pulse Gateways license key and install it under Station Administration
> Licensing.

3.8.2 Create SIP Gateway Account

●● Under the Server Management tab, select Server Configuration >
Directory Settings

When a valid Pulse Gateway license has been installed, the Gateways
parameter will be available.

A100K11311 Pulse Technical Manual 19

 ●● Under Gateways set the following values:
-- Directory Number: 0
-- Name: <name of your choice>
-- Profile: Gateway (Gateway option will only be available if there is a
valid license installed)
●● Click Add followed by Save
LL Directory Number 0 is optional as you can use any number to
make external calls through the Gateway.

3.8.3 Access Restrictions

Access restrictions are set in the Station Profiles menu in the Pulse
Server station:

●● Select Server Management > Station Profiles

3.8.4 Configure Telephone Gateway

Log into the Telephone Gateway to register it to the Pulse Server by
using the SIP Gateway Account created in section 3.8.2.

3.8.5 Troubleshooting
When dialling the gateway access number (e.g. 0), the station display
may show one of the following error messages:

Forbidden
The station is restricted to call via the gateway due to Station Profiles
settings. In the Pulse Server station:

●● Select Server Management > Station Profiles

●● Enable the station to call the Gateway.

Error code 488

This is most likely due to a codec mismatch. Check that the codec in the
SIP gateway is set to G.711U-law.

Disconnected. No number 0

●● The SIP Gateway is not registered to the Pulse Server station. The
SIP Gateway registration can be verified via the Pulse Server:
-- Select Server Management > Server Monitoring
-- The SIP Gateway should be displayed and have status
Registered. If it has status Not Registered, check the setup of the
SIP gateway.
●● The gateway is an AudioCodes MP114/118 and the telephone line is
not connected to the gateway

20 Pulse Technical Manual A100K11311

A100K11311 Pulse Technical Manual 21
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