FUNDAMENTALS OF ENTREPRENEURSHIP

(ENT300)

Lecturer

(MADAM SOFIAH)

SOAPIFY:

LAUNDRY SERVICES
PREPARED BY:

STUDENT’S NAME STUDENT’S ID

FARAH NAJLA BINTI MOHD ZAKI 2017259702

FATIN NUR DINI BINTI MOHAMMAD 2017217712

FURIMAN

FATINAH INSYIRAH INTI MOHAMMED HILMI 2017215166

NUR BATRISYIA BINTI BUYONG ADIL 2017260162

NUR EFFA HAZIRAH BINTI AHMAD 2017457716

RUSDAN

NUR HAFIZA BINTI HARUN 2017207934

Submission Date:

OCTOBER 2019

A4AC1105I

(Diploma in Accountancy)

Faculty of Accountancy

Universiti Teknologi MARA Perak

LETTER OF SUBMISSION
 LETTER OF SUBMISSION

Diploma in Accountancy (AC110)

Faculty of Accountancy
Universiti Teknologi MARA Perak
Tapah Campus
35400 Tapah Road
Perak

TARIKH

Puan Sofiah

Lecturer of Fundamentals of Entrepreneurship (ENT300)

Faculty of Business Management

Universiti Teknologi MARA Perak

32610 Seri Iskandar

Perak

Madam,

Submission of the Business Plan (ENT 300)

Attach is the business plan title SOAPIFY ENTERPRISE- Laundry Service to fulfill the
requirements as needed as university requirements.

Below is the list of the group members that involved in completing this business plan:

1. Farah Najla binti Mohd Zaki - 2017259702

2. Fatin Nur Dini binti Mohammad Furiman - 2017217712
3. Fatinah Insyirah binti Mohammed Hilmi - 2017215166
4. Nur Batrisyia binti Buyong Adil - 2017260162
5. Nur Effa Hazirah binti Ahmad Rusdan - 2017457716
6. Nur Hafiza binti Harun - 2017207934

Thank you,

Yours sincerely

………………………
FATIN NUR DINI BT MOHAMMAD FURIMAN
General Manager
ACKNOWLEDGEMENT
 ACKNOWLEDGEMENT

First and foremost, we are most grateful to Allah S.W.T for the completion of
this Business Plan as one of the requirements that need to be accomplished in the
course work assessment for the code of ENT300. Each of our group partners were
accepting this as a challenge to ourselves because it developed our passion and
ability in creating new ideas on business field. This business plan has polished our
potential and creativity to the fullest.

We would like to express our deep gratitude to our lecturer Madam Sofiah for
her patient guidance and useful critiques in helping us during the process of
completing this business plan. She has given us advices and assistances in keeping
progress on our project and not to forget all our ENT300 lectures who have given us
great help, suggestion and morale support. Besides, we also like to thank our
parents for their unconditional support, love and their words of encouragement when
we felt like giving up. We wish to thank various people that helps us in many ways
with this project whether directly or indirectly because without them we are not be
able to complete this project.

We have met so many people by interviewing about this ideas and services
as well as expanding our internal skills to deal with people who are working in
industries. We manage to become more organized, mature and cooperative in
dealing with problems that occurred during our research. As a result, we have
produced our own business plan which covers organization, marketing, operation,
financial and other information needed by an entrepreneur as guideline to start a
new business.
TABLE OF CONTENTS
 TABLE OF CONTENTS

TITLE PAGE

LETTER OF SUBMISSION

ACKNOWLEDGEMENT

EXECUTIVE SUMMARY

TABLE OF CONTENTS

1 INTRODUCTION

2 PURPOSE

2.1 To maximize profit

2.2 To evaluate project viability and growth potential

2.3. To act as a guideline for managing the business

3 BUSINESS BACKGROUND

3.1

3.2

3.3

4 BACKGROUND OF PARTNERSHIPS

5 LOCATION OF BUSINESS

6 MARKETING PLAN

7 OPERATIONAL PLAN
8 ADMINSTRATION PLAN

9 FINANCIAL PLAN

10 CONCLUSION

11 APPENDICES

12 PARTNERSHIP AGREEMENT
EXECUTIVE SUMMARY
EXECUTIVE SUMMARY

EXECUTIVE SUMMARY
INTRODUCTION
 1 INTRODUCTION TO THE BUSINESS PLAN

Soapify was established in 2019 by Fatin Nur Dini binti Muhammad Furiman based in Seri
Iskandar, Perak. The company plans to catch the interest of a busy person who is unable to
do complete their chores in time. Soapify is located at Seri Iskandar, Perak. The company
will provide mainly washing, drying and folding clothes at a flat rate of RM15 for every 10kg
of clothes. Upon special requests, we also provide ironing and dry cleaning as well and will
be charged at RM5 per special service requested offered with regular home and pick-up
delivery services.

Soapify plans to build a strong position market in town. Since our main target market is
students, the location is suitable for our business as it is located between two biggest
institutions in Perak. The company consists of 5 partners, which are Nur Hafiza binti Harun,
Farah Najla, Nur Batrisyia binti Buyong Adil, Fatinah Insyirah binti Mohammed Hilmi and Nur
Effa Hazirah binti Ahmad Rusydan. Each of them has their own industry experience such as
in administrative, marketing, finance, sales and management.

Soapify is a laundry services that offers high quality, affordable and guaranteed services to
the customers. Soapify was a brainchild by all of us after a long discussion. The main
objective is to lessen the burden of a person and we are now in the modern life thus living
the life as the trend is.

Nowadays people are too focused on working that they have less time to get their laundry
done. With this industry, it will help to cover up their laundry by just one call away, as simple
as that.

As for the future prospects of the business, Soapify wishes to be among the top-rated
laundry service. Other than that, many other services can be provided by us to the customer
time by time, slowly growing in the industry. In addition, we will always try our best to
improve ourselves in the meantime by hearing customer’s feedback and give what customer
desire so that we will keep rising and be well-known in the business industry.
PURPOSE
 2 PURPOSE OF THE BUSINESS

The purpose of this business entrepreneurship plan is as the first step as a module before
starting a business. This business plan is very important to a new company like Soapify
because it will help us in achieving the business goals and targets. It will also help in
maintaining our business longer in the industry.

2.1 To maximize profit

The effective and efficient cost management will ensure the cost of the business
can be minimize easily and maximize its profit through the business plan. All
related expenses must be fully utilized, and unrelated expenses must be removed
in order to avoid wastage and also minimize the cost.

2.2 To evaluate project viability and growth potential

An entrepreneur needs to determine whether the business idea in mind is viable

or not. A business is said to viable when it has the availability to grow and expand.
This is important in order to improve any weaknesses arising in the business by
comparing the actual performance of the business with the desired performance.

2.3 To act as a guideline for managing the business

The planned strategies are the important part of the business which consists of
certain rules and regulations. This is crucial to ensure that all the activities go
smoothly and are aligned with the organization’s goal to ensure our company is
able to achieve our goal.
BUSINESS BACKGROUND
 3 BUSINESS BACKGROUND

Table 3 Busines Backgorund

Name of the Business SOAPIFY

Business Address

Correspondence Address

Website www.soapify.com

E-mail soapify@gmail.com

Telephone Number 016-9386297

Fax Number 04-50482903

Form of Business Partnership

Main Activity Laundry Service

Date of Commencement 1 June 2019

Date of Registration 30 January 2019

Registration Number

Name of Bank Account Malayan Banking Berhad (Maybank)

Bank Account Number 1672393028576258

3.1 Vision and Mission

3.1.1 Vision
To be one of the leading service laundry company providing 100%
hygiene to all people in the least possible of time and price. To be
recognized as a company providing safe, reliable and sustainable
services to all segments of public and private institutions.

3.1.2 Mission
To provide first class service to our customers by delivering
superior quality and services
3.2 Organizational Chart

Fatin Nur Dini Bt

Mohammad Furiman
(General Manager)

Fatinah Insyirah Binti Farah Najla Binti Mohd

Mohammed Hilmi Zaki
(Marketing Manager) (Operational Manager)

Nur Hafiza Binti Harun Nur Effa Hazirah Binti

(Financial Manager) Ahmad Rusdan
(Administrative Manager)

Nur Batrisyia Binti

Buyong Adil
(Customer Service
Manager)
3.3 Logo and Motto

3.3.1 Logo

3.3.2 Logo Descriptiom

We are using the van as our main logo to show that our specialty is
the delivery service which we pick up and send it back to the your
doorstep.

3.3.3 Motto

‘’YOU WEAR, WE WASH’’

PARTNERSHIPS BACKGROUND
4 Background of Partnership

4.1 General Manager

Table 4.1 Background of General Manager

gambar

Name of Partners Fatin Nur Dini Bt Mohammad Furiman

Position General Manager
Identity Card Numbers 880105-13-5178
Permanent Address 17-11-1, Sri Mahligai Kondominium Seksyen 9,
Shah Alam, 40100, Selangor

E- Mail fatindinie70@gmail.com
Telephone Number/Fax Number 016-8591412
Date of Birth 05-01-1988
Marital Status Single
Academic Qualification UiTM B.B.A (Hons) Finance,UiTM Bachelor In
Finance

Course Attended Finance management course, Entrepreneur Talk

Skills Leader skills Confident and Good Communication
Experiences 4 Years working as Finance Manager and 2
Years working as Project manager

Present Occupation Project Manager at Soapify

Previous Business Experience Online Business
 4.2 Operational Manager
Table 4.2 Background of Operational Manager
Name of Partners
Position
Identity Card Numbers
Permanent Address
E- Mail
Telephone Number/Fax Number
Date of Birth
Marital Status
Academic Qualification
Course Attended
Skills
Experiences
Present Occupation
Previous Business Experience
gambar
Farah Najla Binti Mohd Zaki
Operational Manager
991221-14-5458
Lot 11, Batu 11 Lekir 32020 Sitiawan Perak
Farahnajla00@gmail.ocm
019-5684697
21 December 1999
Single
UiTM Bachelor In International Business
Business management course
Problem Solving and Multitasking
2 Years working as an operation manager
assistant
Operational Manager at Soapify
Online Business
 4.3 Administrative Manager
Table 4.3 Background of Administrative Manager

gambar

Name of Partners Nur Effa Hazirah Binti Ahmad Rusdan

Position Administration Manager
Identity Card Numbers 930416-14-5912
Permanent Address 267 Jalan 8/4 Bandar Tasik Puteri,48000
Rawang, Selangor.

E- Mail Effa.hazirah99@gmail.com
Telephone Number/Fax Number 010-5617180
Date of Birth 16 April 1993
Marital Status Single
Academic Qualification Bachelor of Office Management System (Hons)

Course Attended Administration Assistant Course

Skills Organization, Adept in Technology
Experiences HR Resources Intern, Administrative Assistant
and HR Assistant

Present Occupation Office Admin at Soapify

Previous Business Experience Online Business
 4.4 Marketing Manager
Table 4.4 Background of Marketing Manager

Name of Partners Fatinah Insyirah Binti Mohammed Hilmi

Position Marketing Manager
Identity Card Numbers 920625-14-5222
Permanent Address 1, Jalan 4/11F, Seksyen 4 Tambahan, Bandar
Baru Bangi, 43650 Bangi, Selangor

E- Mail 99fatinahinsyirah@gmail.com
Telephone Number/Fax Number 019-4340636
Date of Birth 25-06-1992
Marital Status Single
Academic Qualification UiTM Bachelor in Business Administration (Hons)
Marketing

Course Attended Marketing Management course

Skills Good organization and planning skills
Experiences 3 years working in the marketing department

Present Occupation Marketing Manager at Soapify

Previous Business Experience Online Business
 4.5 Financial Manager
Table 4.5 Background of Financial Manager

Name of Partners Nur Hafiza Binti Harun

Position Financial Manager
Identity Card Numbers 900318-08-5792
Permanent Address No 9, Persiaran Puncak Iskandar 2A/5, Taman
Puncak Iskandar, 32610 Seri Iskandar, Perak

E- Mail hfizahrun@gmail.com
Telephone Number/Fax Number 013-4256592
Date of Birth 18 March 1990
Marital Status Married
Academic Qualification UiTM bachelor’s in accountancy

Course Attended
Skills Accounting software skills
Experiences Junior Auditor in PWC

Present Occupation Financial Manager at Soapify

Previous Business Experience
 4.6 Customer Service Manager
Table 4.6 Background of Customer Service Manager

Name of Partners Nur Batrisyia Binti Buyong Adil

Position Customer Service Manager
Identity Card Numbers 911121-14-5354
Permanent Address 84 jalan 1/9, Taman Bukit Indah, 68000 Ampang,
Selangor.

E- Mail batrisyiabuyong32@gmail.com
Telephone Number/Fax Number 019-3357693
Date of Birth 21-11-1991
Marital Status Married
Academic Qualification Degree in Accountancy

Course Attended Accountancy

Skills Good Communication skill, Punctual and
outspoken person
Experiences 2 Years as customer service manager

Present Occupation Customer service Manager at Soapify

Previous Business Experience Online Business
LOCATION OF THE BUSINESS
5 LOCATION OF BUSINESS
5.1 Physical location of the project
• Soapify is located at Seri Iskandar Business Centre.
• It is a place to start our business because it is the target location
for developing our business
• Our location is a very strategic location to run the business
because it is near to the UiTM, UTP, residential area and fast
food restaurant.
• This location is at the centre of Seri Iskandar where the
population higher.

Figure 1

https://www.google.com/maps/place/Seri+Iskandar+Business+Center+(Seri
+Iskandar),+Ipoh+-
+Lumut+Highway/@4.3576721,100.9513658,963a,35y,94.95h,44.65t/data=!3m
1!1e3!4m5!3m4!1s0x31cade32ac597771:0x407c9c763b9acf84!8m2!3d4.3581
86!4d100.968923
5.2 Building
• We have chosen the shop in the middle which is at the front row of the
other shop lots as a place for our business to operate as shown in
Figure 2
• We have chosen this shop as our business premises because it is
easily spotted which will attracted the customers and it is not hard to
find as the shop is at the side road.
• This area of the shop is near to offices, schools, universities and
residential area
• This place provides a proper car park places which facilitate our staffs
and customers to park at the parking lot with ease for them to enter
our shop.

Figure 2
5.3 Basic amenities

- Washing area
- Clothes Organizer
- Washer
- Dryer
- Chairs
- Tables
- Cash Register
- Basket
- Electricity
- Running Water
- Weighing Scale
MARKETING PLAN
6 MARKETING PLAN

6.1 MARKETING OBJECTIVES

(i) New Business

▪ To introduce the first ever laundry on the go to make everyone’s life more

convenient.

▪ To gain trust from our customers by providing the best services and

considering their needs and wants.

▪ To increase the sales of our business by encouraging customers retention.

▪ To challenge other competitors in this area by providing more systematic and

well-organized services.

▪ To expand our business all around Malaysia.

6.2 DESCRIPTION OF SERVICES

The name of this business is Soapify and it provides laundry services in Seri

Iskandar. The laundry services include washing, drying, folding customers’

clothes and then we will deliver them back to the customers within 24 hours.

The selling price is RM15.00 for each service. The customers can choose

either they want us to deliver or self-pick up. They can just book our services

through our applications or phone calls. The additional charges will be

charged for locations that exceed 15 kilometers from our business locations.

Table 6.2.1 Service description

Service Description
Features • The first ever laundry on the go
Materials • Detergent, Softener, Running Water, Electricity
Benefits • Save time and energy to do laundry
• Clean clothes at your doorstep
• Can be delivered within 24 hours
6.3 TARGET MARKET

6.3.1 Geographic Segmentation

We have selected Seri Iskandar Business Center as the location

of our business because it is in the heart of the city. It is in the area

which nears to supermarkets and fast food restaurants. Besides, it

is also near to universities, offices, and residential areas. Thus, we

believe that the location is very strategic to set up our business.

6.3.2 Psychographic (Lifestyle)

The target market in Seri Iskandar is divided into two groups which

the first group is students and the second group is the residents.

Most of the time, students are too busy with college life until they

have no time to do their laundry. Besides, the washing machines

provided by the universities are not enough to accommodate a

high number of students. Hence, most students decide to their

laundry outside of the campus. The same goes to the residents

who are working far from their home. They spend most of their

time on the road travelling from home to work. They also have no

time to their own laundry at home. Hence, our laundry services are

provided to make their lives easier and more convenient. With just

one phone calls, their clean clothes are ready at the doorsteps.

6.3.3 Behavioral (Usage Frequency)

Clothing is one of the basic needs of human beings. We wear

clothes everyday and we need to wash them. However, doing the

laundry can be tiring and exhausting especially for students and

residents who work far from home. Thus, we provide laundry

 services to simplify the laundry works of the society in Seri

Iskandar. They can now worry less about their laundry as we are

ready to do the jobs on behalf of them.

6.4 MARKET SIZE

Total population in Seri Iskandar is 101,128 people and our market size are

20% of the population which amounted to 20,226 people. (sources:

Wikipedia)

1) Students: 4 higher education institutions consist of 14,988 students

UiTM Seri Iskandar: 70% of 12,000 students is 8,400 students

Universiti Teknologi Petronas: 70% of 8,000 students is 5,600 students

Institut Kemahiran Belia Negara Seri Iskandar: 70% of 400 students is 280
students

Kolej Professional Mara Seri Iskandar: 70% of 1,012 students is 708 students

Spend an average of RM45 per month x 14,988 = RM674,460

2) Residents: estimated 5,238 people (26% x 20,226)

Spend an average of RM60 per month x 5,238 = RM314,280

Estimated total market size per month: RM674,460 + RM314,280 =

RM988,740

Estimated total market size per year: RM988,740 x 12 = RM11,864,880

 6.5 COMPETITORS

6.5.1 Identifying Competitors

Competitors Strengths Weaknesses

Adan Laundry

- Has many branches - Limited waiting area

- Wi-Fi is provided - Cramped

Bubblelab - Attractive

- Secured with CCTV - Limited Parking

- Has kids’ playground - Located at a

secluded area
- Has nice decoration

Dahlia Laundry - Spacious

- Easy to find

- More parking spaces - More expensive as

compared to the
- More seating areas other laundry
- Operates for 24
hours

- Provide necessities

Imtiyaz Laundry

- Using high quality - Located at a hidden

detergent area

- Affordable prices for - Incapacious

students

Mrs Dobi - Limited parking area

- Offered many - Located at a hidden

services area

- Traditional laundry - Expensive since

prices are according
- No need to wait to the types of
clothes

- Takes more than 24

hours to complete
 6.6 MARKET SHARE

Soapify has identified 5 main competitors which are Dahlia Laundry, Adan Laundry, Imtiyaz
Laundry, Bubblelab and Mrs Dobi. A survey by the business reveals that each of the
competitor controls a percentage of the market as shown below:

Market share before entry of Soapify

Table 6.6.1 Market share before the entry of the business

Dahlia Laundry 26% 3,084,869

Adan Laundry 23% 2,728,922

Imtiyaz Laundry 20% 2,372,976

Bubblelab 17% 2,017,030

Mrs Dobi 14% 1,661,083

Total 100% RM11,864,880

Market share after entry of Soapify

Table 6.6.2 Adjusted market share after the entry of the business

Dahlia Laundry 25% 2,966,220

Adan Laundry 22% 2,610,274

Imtiyaz Laundry 19% 2,254,327

Bubblelab 16% 1,898,381

Mrs Dobi 13% 1,542,434

Soapify 5% 593,244

Total 100% RM11,864,880

 6.7 SALES FORECAST

Sales forecast for Soapify Year 2019 (average sales – RM49,437 per month)

Table 6.7 Sales Forecast

Month Sales

January 49,720

February 48,950

March 49,410

April 49,134

May 49,670

June 49,960

July 49.320

August 48,950

September 49,730

October 49,500

November 49,650

December 49,250

Total 593,244
6.8 MARKET STRATEGY (MARKETING MIX)
6.8.1 Product
Soapify has our own market strategy in promoting our services. Our company
have decided to market our services by providing excellent services and using
a good quality of raw materials such as detergent and softener to wash the
clothes. Soapify also came with new innovation which is we will deliver the
clothes to your doorstep. Our new innovation will make our customers life
easier since they don’t have pick up their clothes at our shop. Besides that,
we also provided free delivery to the place that not exceed 15km from our
business location

6.8.2 Price
Our service will be charged according to the price each service. The selling
price for our service is RM15.00 which are cheaper and more reasonable
among the other competitors.

6.8.3 Place
We have chosen Seri Iskandar Business Center which located at the center of
Seri Iskandar to market our business. Our business location is one of the
strategic place since it is located in town and it will ease our delivery activities.

6.8.4 Promotion (promotion mix)

Promotion strategies are really important in our business since we are a new
business. We need to inform our customers about our services specialty to
attract them. As a new company, advertisement are really important in order
to ensure our business and services are well known in the market. Hence,
Soapify plan a few strategies that will promote our services to people that live
in Seri Iskandar:

Social Media
Flyers
Sales Promotion
6.9 Marketing Budget

Table 6.12 Marketing Budget

Item Fixed Assets Monthly Other

Expenses
Expenses
(RM)
(RM)

Fixed Asset

Working capital

Other Expenses

TOTAL
OPERATIONAL PLAN
 7 Operational Plan

7.1 Operation process

7.1.1 Process planning

First, we pick up customers order from their place and we will wash and dry

their clothes. Then, after the clothes are dry, we will fold their clothes

neatly. Lastly, we will deliver back the clothes to the customers.

The process requires about an hour to ensure the clothes completely ready

to deliver back to customers.

7.2 Process Flow chart

7.2.1 Symbol of Process Chart

Symbol Activity Description

Operation Activity that transform the clothes

Transportation Movement of clothes from one place to other place.

Inspection Activity that measure the standard of quality that we

need to archive

Delay Process is delay to waiting for next activity

Storage Where the finished goods were kept before delivery

7.2.2 Process flow chart

Orders are received through the application and phone calls

We pick up the clothes at the customer desired location and time

Clothes are weighed using weighing scale and label the clothes with the
customer details.

Clothes are transferred from the weighing area to the operational area.

Clothes are put in the washer for 30 minutes according to the order
received.

Then, the clothes are dry for 20 minutes.

We fold the all clothes.

We will wrap all the clothes properly.

The clothes will be delivered back to the customers’ place within 24

hours.
7.3 Operations Layout

7.3.1 Layout based on the product

7.4 Production Planning

7.4.1 Sales forecast per month

Output per month

Average sales forecast per month =RM49,437

The sales price = RM15

Number of outputs per month = Average sales forecast/Sale price per unit

= 49,437/15

= 3,296

7.4.2 Number of outputs per day

If the number of working days per month is 24 days (6 days/week)

= No. of output per month / no. working days per month

= 3,296/26

= 127

7.4.3 Number of outputs per hour

Such as daily working hour = 10 hours

= No. of output per day / daily working hours

= 127/9

= 14

7.5 Material Planning

7.5.1 Material Requirement Planning

 7.5.1.1 Raw Material Required per Month (Bill of Material)

No Material Quantity Safety Total Price/Unit Total

(kg) Stock Material (RM) Price
(5% of Requirement (RM)
quantity)
1 Detergent 100 5 105 2.60 273
2 Softener 50 2.5 52.5 2.00 105
TOTAL 378

7.5.2 Identify supplier

Material Material
Detergent Tesco Stores (M) Sdn. Bhd. (521419-K),
Level 3,
No. 3 Jalan 7A/62A,
Bandar Menjalara,
52200 Kepong,
Kuala Lumpur,
Malaysia.
Softener Tesco Stores (M) Sdn. Bhd. (521419-K),
Level 3,
No. 3 Jalan 7A/62A,
Bandar Menjalara,
52200 Kepong,
Kuala Lumpur,
Malaysia.

7.5.3 List of machine & equipment

Machine No of machine

Washing machine 7

Dryer machine 5

7.5.4 List of machine supplier

Machine Supplier
Samsung 10.5 kg Front load Sen Heng
washer

LG 10 kg tumble dryer Sen Heng

 7.5.5 Machine and Equipment

Item Quantity Price/unit Total Cost

(RM) Monthly
(RM)
Samsung Washer 7 2,800 19,600
LG Dryer 5 2,700 13,500
TOTAL 33,100

7.6 Operation Layout Plan

7.7 Overhead requirement

7.8.1 Operations Overhead (indirect labour/indirect

material/insurance/maintenance and utilities)

No Types of Overhead Monthly

Cost (RM)
1 Electricity 6,000
2 Water 2,000
3 Rental 1,500
4 Telephone 200
5 Internet 500
6 Plastic for wrapping 300
7 Machine maintenance 800
8 Cleaner 200
TOTAL 13500

7.9 Total Operations Cost

Total Operation Cost = Direct Material Cost (total raw material) + Direct Labor Cost

(total remuneration) + Overhead Cost (total operations overhead)

7.10 Cost per unit

Cost per unit = Total Operations Cost (RM)

Total number of Output (Output per month)

7.11 Business and operation hours

Business hour = 8 hours per day (10.00 a.m until 7.00 p.m)

Operating hour = 8 hours per day (10.00 a.m until 7.00 p.m)
 Working days = 6 days per week (Wednesday – Monday)

7.12 Operations Budget

Item Fixed Assets Monthly Other

Expenses Expenses
(RM) (RM) (RM)
Fixed Asset
Washing Machine 11200
Dryer 5400
Van
Weighing Scale 100
Working Capital
Remuneration
Raw Material 378
Utilities 8000
Machine maintenace 800
Other Expenses
Basket 50
Plastic wrap 300
Pre-Operations
Deposit 2400

16700 2450
TOTAL
ADMINISTARTIVE PLAN
8 Administrative Plan

8.1 Business Vision, Mission and Objectives

8.1.1 Vision
To be one of the leading service laundry company providing 100%
hygiene to all people in the least possible of time and price. To be
recognized as a company providing safe, reliable and sustainable
services to all segments of public and private institutions.

8.1.2 Mission
To provide first class service to our customers by delivering
superior quality and services

8.1.3 Objectives
I. To make the life of busy people easier by delivering back clean
laundry to them
II. To be the best delivering laundry services that deliver back a
clean and fold clothes back to the customer
III. To become Greener
IV. To demonstrate professional behavior in every job we engage
in; and to maintain high standards at all times
8.2 Organizational Chart

Fatin Nur Dini Bt

Mohammad Furiman
(General Manager)

Fatinah Insyirah Binti Farah Najla Binti Mohd

Mohammed Hilmi Zaki
(Marketing Manager) (Operational Manager)

Nur Hafiza Binti Harun Nur Effa Hazirah Binti

(Financial Manager) Ahmad Rusdan
(Administrative Manager)

Nur Batrisyia Binti

Buyong Adil
(Customer Service
Manager)
 8.3 List Of Administrative Personnel

Table 8.3.1 List of personnel

Position Number of staff

General Manager 1

Administrative Manager 1

Financial Manager 1

Marketing Manager 1

Operational Manager 1

Assistant Operational Manager 1

 8.4 Schedule Of Task and responsiilibities

Position Main Task

General Manager • To ensure the development and implement of a clear
strategic plan for the company.

• Ensure all activities to run smoothly over the procedure

• Supporting the development of a healthy internal culture
that retains key employees and encourages their
professional development.

Administration • Management of office environment which is manage the

Manager employee details and information
• Provide training and development to the staff
• Management of staff’s salary payment
Financial Manager • Manage and control the overall budget, expenses and
profit of the business
• Prepare monthly and annual cash flow, income
statement and balance sheet
• Researching and reporting the factors that influencing
business performance
Marketing Manager • To be responsible in the marketing strategy
• To provide a promotion strategy to promote the
business of the company
• To identify the weakness, strength, threat and
opportunity of competitors in order to increase customer
satisfaction
Operational • To determine the best supplier that can provide a higher
Manager quality of product
• Oversee overall financial management, planning,
system and control
• Managing the operational budget
Assistant • To assist operational manager
Operational
Manager
 8.5 Schedule of remuneration

Table 8.5.1 Schedule of Remuneration

Monthly EPF contribution Amount

No of Salary (13%) SOCSO (RM)
Position Staff (RM) (RM) (RM) (A + B + C)

General Manager
1 2,200

Administration Manager 1 1,800

Financial Manager 1 1,800

Marketing Manager 1 1,800

Operating Manager 1 1,800

Assistant Operational
Manager 1 1,500

TOTAL 6
 8.6 List Of Office Furniture & Fitting and supplies

Table 8.6.1 List of office furniture and fittings

Items Quantity Price per Unit (RM) Total Cost (RM)

1 250.00 250.00

2) Office desk set 5 300.00 1 500.00

2 159.00 318.00

4) Document cabinet 5 128.00 640.00

5) Lamp 5 25.00 125.00

6) Sofa set 1 300.00 300.00

TOTAL 3 133.00
Table 8.6.2 Machinery and Equipment

Items Quantity Price per Unit Total Cost (RM)

(RM)
1) Telephone 1 150.00 150.00

2) Air conditioner 2 1 000.00 2 000.00

3) CCTV 3 250.00 750.00

4) Fire extinguisher 2 75.00 150.00

TOTAL 5 800.00
 8.7 Administrative Budget

8.7.1 Administrative budget

Items Fixed assets expemses Monthly expenses Other expenses

(RM) (RM) (RM)

Furniture and fittings 3 133.00

Office supplies 900.00

Machinery and 5 800.00

equipment
Office rental 1 200.00

Deposit rental and 1 500.00

utilities
Utilities 200.00

Wages + EPF + 13 400.00

SOCSO
TOTAL 10 133.00 13 600.00 2 400.00

Table 8.7.2 Pre incorporation expenses

ITEMS TOTAL

Renovation expenses 10 000.00

SSM license 70.00

TOTAL 10 070.00