A REPORT ON INTERNSHIP AT “HOTEL GREEN PARK, WALTAIR

MAIN ROAD, VISAKHAPATNAM-2”

Submitted to
Department of Management Studies, VIIT(A)
In the partial fulfillment of the requirements for the award of the degree of
MASTER OF BUSINESS ADMINISTRATION

By

KOTTARA RATNA
[Reg. No. 20L31E0047]

Under the guidance of

MR.U.RAKESH MBA, NET

Assistant Professor

DEPARTMENT OF MANAGEMENT STUDIES

VIGNAN’S INSTITUTE OF INFORMATION TECHNOLOGY [A]
(Approved By AICTE and Affiliated To JNTUK University, Kakinada)
Duvvada, Visakhapatnam, A.P., INDIA
Dec-2021
COMPANY CERTIFICATE
 DECLARATION

I hereby declare that the Internship report done at “HOTEL GREEN PARK, WALTAIR
MAIN ROAD, VISAKHAPATNAM-2.” which is being submitted by me in partial fulfillment for
the award of degree of Master Business Administration in the Dept. of Management Studies,
affiliated to Jawaharlal Nehru Technological university, Kakinada, is the result of investigations
carried out by me under the guidance of Mr. Rakesh Assistant. Prof., Department of
Management studies, Vignan’s Institute Of Information Technology, Duvvada, Visakhapatnam.
The work is original and has not been submitted for any Degree/Diploma of this or in any other
university.

Place: Duvvada Signature:

Date: Name of the candidate: Kottara Ratna

Reg.No:20L31E0047
 VIGNAN’S INSTITUTE OF INFORMATION TECHNOLOGY [A]
(Approved By AICTE and Affiliated To JNTUK University, Kakinada)
Duvvada, Visakhapatnam, A.P., INDIA
DEPARTMENT OF MANAGEMENT STUDIES

CERTIFICATE

This is to certify that the work described in this internship report done at “ HOTEL GREEN
PARK, WALTAIR MAIN ROAD, VISAKHAPATNAM-2.” which is being submitted by me in
partial fulfillment for the award of degree, Master of Business Administration in the Dept of
Management Studies, Vignan’s Institute of Information Technology (A), is a record of bonafide
work carried out by her under our guidance and supervision. (The results embodied in this
dissertation to any other university or Institute for the award of any degree or diploma.)

Project guide

MR.U. RAKESH
 VIGNAN’S INSTITUTE OF INFORMATION TECHNOLOGY [A]
(Approved By AICTE and Affiliated To JNTUK University, Kakinada)
Duvvada, Visakhapatnam, A.P., INDIA
DEPARTMENT OF MANAGEMENT STUDIES

MARKS ASSESMENT SHEET

NAME OF THE STUDENT : KOTTARA RATNA

ROLL NUMBER : 20L31E0047

COMPANY NAME : HOTEL GREEN PARK

MAX MARKS AWARDED MARKS

INTERNSHIP
50
REPORT

SEMINAR ON
50
INTERNSHIP
 ACKNOWLEDGEMENT

Apart from the efforts of me, the success of this internship work depends largely on
the encouragement and guidelines of many others. I take this opportunity to express any
gratitude to the concerned that have been instrumental in the successful completion of this
internship.

I wish to convey my gratitude towards our beloved Principal Dr. B. Arundhati for her
cooperation and support in the regulatory issues and valuable suggestions throughout my
internship work.

I am also thankful to our Head of the Department Dr. P.Ramesh , who helped me directly
and indirectly for the successful completion of my internship and he also motivated many times
during my study by giving a clear picture of internship during department meetings which have
helped me to involve in work with utmost curiosity and involvement.

I extended my heartfelt gratitude to my project guide MR.U. RAKESH Assoc. Prof., for his
consistent encouragement, benevolent criticism, inseparable which were the main reasons to
bring the internship report to present shape.

Finally, I would like to thank other faculty members and senior scholars for their
extended co-operation and suggestions which have helped a lot. Lastly, I would like to thank my
parents for their encouragement and support to complete the project successfully.

KOTTARA RATNA

Reg.No:20L31E0047
 INDEX

SNO
CONTENTS PAGE NO.

1 INTRODUCTION 1

2 NEED FOR THE STUDY 3

3 OBJECTIVES OF THE STUDY 4

4 SCOPE OF THE STUDY 5

5 LIMITATIONS OF THE STUDY 6

6 INDUSTRY PROFILE 7

7 COMPANY PROFILE 11

8 SWOT ANALYSIS 28

9 LEARNINGS FROM THE INTERNSHIP 30

10 SUMMARY 32
 INTRODUCTION

Human resources is considered to be the most valuable asset in any organization. It is the
sum total of inherent abilities, acquired knowledge and skills represented by the talents
and aptitudes of the employed persons who comprise executives, supervisors and the
rank-and-file employees. A strong and satisfaction survey enables the organization to
retain and develop the best talents. Intelligent decisions are the key to organization’s
success. Hence the need to acquire accurate and timely information on the satisfaction
level in the organization becomes a necessity to make effective decisions in these issues
and it has to come from the employees themselves.

Employee satisfaction is a measure of how happy workers are with their job and working
environment. The term relates to the total relationship between an individual and the
employer for which he is paid. There are many factors in improving or maintaining high
employee satisfaction, which wise employers would do well to implement.

Employee satisfaction surveys help employers measure and understand their employees'
attitude, opinions, motivation, and general satisfaction with their work environment. Use
employee satisfaction surveys to inform employee decision making, benefits, work needs
and more.

Job satisfaction does means absence of motivation at work. Research workers differently
described the factors contributing job satisfaction and job dissatisfaction. Both of these
tactics have pros and con and should be chosen carefully. Surveys are often anonymous,
allowing workers more freedom to be honest without fear of repercussion. Interviews
with company management can feel intimidating, but if done correctly can let the worker
know that their voice has been heard and their concerns addressed by those in charge.
Surveys and meetings can truly get to the center of the data surrounding employee
satisfaction, and can be great tools to identify specific problems leading to lowered
morale.

1
Many experts believe that one of the best ways to maintain employee satisfaction is to
make workers feel like part of a family or team. Holding office events, such as parties or
group outings, can help build close bonds among workers. Many companies also
participate in team-building retreats that are designed to have found success. Strengthen
the working relationship of the employees in a non-work-related setting. Camping trips,
backpacking wars and guide backpacking trips are versions of this type of team-building
strategy, with which many employers have found success.

Employee satisfaction is often measured by anonymous employee satisfaction surveys

administered periodically that gauge employee satisfaction. An easy avenue for
employees to discuss problems with upper management should be maintained and
carefully monitored. Even if management cannot meet all the demands of employees,
showing workers that they are being heard and putting honest dedication into
compromising will often help to improve morale.

2
 NEED FOR THE STUDY

GREEN PARK is forever evolving, in its commitment to deliver Value to its customers.
Over the decades, the Company has expanded its service net, venturing into related yet
diversified activities to provide comprehensive, customized services to its clients.
Today, its strengths in Size, Capacity, Resources, Market Presence, Expertise and
Experience, work cohesively with the intent of catering to customer delight by All means.
Always unit with very vast human resource and hence, to know the satisfaction level of a
cross section of employees of different departments and also to know what are the
strategies and myth being followed in to maximize the employee satisfaction in their
organization. Thus, a detailed study regarding the Employee Satisfaction in GREEN
PARK is to be done to consider the satisfaction level of the employees, identify the
shortcoming in management and to suggest for improvement in employee satisfaction.

3
 OBJECTIVES OF STUDY

 To study the hotel industrial profile.

 To know the profile of Hotel Green Park Vishakhapatnam.
 To understand the conceptual frame work of employee job satisfaction.
 To study and analyse the employee job satisfaction practices followed by Hotel
Green Park Vishakhapatnam.
 To offer suggestions for improvement of employee job satisfaction.

4
 SCOPE OF THE STUDY

 Job Satisfaction is an important output that employees work for organization.

 It comprises of extrinsic and intrinsic factors and helps maintain able and willing
work forces.
 It is an interesting and significant area for conducting research.
 The study made on the topic of Job Satisfaction will reveal the factor of feelings
of employees.
 This report is useful to the management of the company to know the satisfaction
levels of employees and they can take measures to increase productivity.

5
 LIMITATIONS OF THE SUTDY

 Due to time constraint the survey was not covered among all the employees of GREEN
PARK, otherwise a more satisfied index would have been possible.
 The survey is subjected to the bias and prejudices of the employees. Hence, 100%
accuracy can’t be assured.
 Some of the employees do not to co-operate with the research.
 The data was collected through questionnaire. The response from the respondents may
be biased.
 The size of the sample of present investigation limited in its nature, which puts a
limitation on the generalization of results of the present study.

6
 HOTEL INDUSTRY PROFILE

Hotel industry has been playing an important role in the economic development of
various countries. Almost all the developed countries and a majority of developing
emerged as service economies. USA was the first economy to become a service
economy. The basics intermediate demand for the development of the service sector are
growth in intermediate demand from various manufacturing organizations which are in
the process of unbundling and direct demand from customers. Service sector has been
given important place in the Indian planning since the sixth five-year plan. The service
sector contribution to the GDP of India rose from 28.6% to 45.19%in 1998-99. However,
the statistics do not reveal the true picture as the hidden service sector and services in the
unorganized sector are not added to the total. There is a tremendous potential for the
growth of service in the country. The major services in the country are Transport and
Communication. Trade, Hotels and Restaurant, community, social and personal services
and Finance and real estate services. Service industry has shown a tremendous growth in
India. In recent years according to government estimates services industry is growing to
overtake the agriculture in Indian economy. Apart from providing most jobs and benefits
it is a major source for earning foreign exchange in India. Services sector accounts for
maximum employment and major contribution to GNP of every economy in the World.
Out of these contributions of service sector Health services provide the maximum
employment. The travel and tourism industry is the largest industry besides automobiles
and food accounting for more than 10% of the world gross national product. The service
industry is constantly changing and developing to meet the needs of the customer in the
market. The food services industry is entering the21st century in a state of Flux.
Increased competition, labor shortages, more discerning and demanding customers, rapid
changes in technology, food safety concerns, and shifting revenue streams are the Factor
operators of every ilk will need to wrestle within the coming years, the food service
segment that might experience strong growth according to the consensus.

Among industry seers are the upscale casual segment. These avenues may be more
expensive than their traditional casual dining counterparts, but they struck gold with an
increasing sophisticated customer who along with values wants more quality fresher

7
ingredients and flavours. In addition, diners pressed for their time, tired after work and
hungry for bit of nurturing are looking for a more upscale atmosphere and better service
even in casual dining.Fresh ingredients, higher quality foods, and fuller flavour’s more
variety in spices , increased use of vegetables and healthier eating made a fairly
predictable list of food trends. But the consumer tastes and preference changes with
startling rapidity and what’s hot today may not be tomorrow. Trends can be pinned down
and the patterns and preferences will matter into the new century can be discerned.
However, the eating out habit is hard to break and frequency of dining outside will
continue on an upward trend.

HOTEL – THE CONCEPT

Initially the term motel was meant for local motorists and foreign tourists traveling by
road. Basically, Motels serve the needs and requirements of these travellers and meeting
the demand for transit accommodation. We can also call motel overnight stay. Some of
the important services offered by motels are parking, garage facilities, accommodation,
and restaurant facilities. Motels are found equipped with filling stations, accessories,
service of elevator to the automobile entrance restaurant etc., Motel are found located
outside the city. Preferably by the side of highways and important road junctions. The
accommodation available in the Motel is more in the category of a ‘chalet facility’. This
has a dining hall with fixed menu. In USA the hotel accommodation is ranked at par with
hotel accommodation.

TYPES OF HOTELS

1.Residential Hotel

The residential hotel work as an apartment house. Often, we call them apartment hotels.
The hotels charges rent on monthly, half- yearly or yearly basis. The hotels are generally
found located in big cities and towns where no meals are served to the customers.
Initially, the residential hotels were developed in USA. The services offered in the
residential hotels are comparable to an average well managed home.

8
2.Commercial Hotel:

The commercial hotels are meant for the people who visit a place a trade and commerce
or business purposes and therefore these hotels are found located at the commercial or
industrial centre. These hotels focus their attention on individual travellers and are
generally run by the owners.

3.Resort Hotel:

The resort hotels are meant for the holiday’s makes, tourists and for those who need a
change in the atmosphere mainly on healthy ground. These hotels are found located near
the sea, mountain, and other areas having an attractive landscape and healthy climatic
condition. The tourist visits hotels mainly for relax. The entertainment and recreation
facilities like swimming pool, tennis courts, boating, golf-court, self-riding, and other
indoor sports in addition to restaurant and cafeteria, conference room, lounge, shopping
arcade, entertainment etc., become significant in the resort hotels.

4.International Hotel:

The international hotels are modern luxurious hotels, classified on the basis of
international guidelines. These hotels are placed in various star categories, e.g., Five-star-
deluxe, Five-star, Three-star, Two-star, One-star. The international hotels are mostly
owned by the public companies where board of directors is constituted for its control.
The overall management in found in the hands of senior executives.

5.Floating Hotel:

The floating hotels are located on the water surface. The places are sea, river, and lakes.
These hotels provide all the facilities and services are available in a good hotel. In the
leading tourist generating countries of the world, we find the practice of using old luxury
ships as floating hotels.

9
GROWTH OF HOTEL INDUSTRY

The real boom in the hotels came in the 20th century. The new hotel area was first
dominated by the Oberoi group, Taj, ITC – Welcome Group, ITDC and other large
luxurious groups of hotels. Asian hotels are the other groups which have made a mark
for them. Many groups are entering the hotel business. Apart from these chains which
are mainly privately owned (with exception of ITDC which is a government of India
undertaking), the State tourism corporation to have come into the hotel business in order
to cater to the growing tourists and the business traffic. Through the large chains have
made their debut, the hotel keeping in India still has a strong individualistic style since
three fourths of the hotels all over the country are in the hands of small operators.
Changing market perceptions have forced even the major groups to diversify into smaller
budget hotels a competition has thus increased in the industry. With the growth of
tourism in India, the hotels in the holiday and availability of modern technological
gadgets and the future holds promise for a further mushrooming of modern hotels.

10
 COMPANY PROFILE

GREEN PARK INTRODUCTION

Green Park is one of the best “Value for Money”, VFM hotel in this part of the country
and the responsibility of further maintaining and improving world-class standard-lives
with it. In the Green Park family, they always believe in being the best as far as quest
services and concerned. They follow the motto of the 4 G’s.

The 4 Gs are

● Guest is our god.

● Green Park is our temple
● Good work is our prayer
● Guest delight is our reward.

Global Destiny

The Green Park family (staff) has a missionary zeal to achieve their objectives.

MISSION OBJECTIVES:

Customer Intimacy:

▪Fast service
▪Hassle free service
▪Deliver more value than the customer expectation
▪Superior quality
▪Care and concern

11
Operational Excellence:

▪ Proper systems, proper people, Proper training

▪ Defect free product & service
▪ Eye for detail, Fast and flexible, Communication
▪ Feedback, controls and correction mechanisms, cost control.

Product Leadership:

▪ Superior product
▪ Superior value
▪ Up-to-date
▪ Innovation and creativity
To foster intellectual capital:

▪ Focus on people
▪ Build knowledge
▪ Build creativity
▪ Build talent at all levels
▪ To Nurture “Thinking”, “Analysis”, and “Innovation”.

World Class Standards, Real Value of money

Hotel Green Park, Visakhapatnam is a member of Diana Hotels Ltd. The various
companies under Diana Group being.

➢ Diana Projects Engineers Ltd

➢ GM Reddy and Associates.
➢ Green Park Hotels & Resorts Ltd,
➢ Coastal Constructions leasing Pvt. Ltd,
➢ Indus Investment Pvt. Ltd,
➢ Vijaya Products Ltd,
➢ Diana Software Solutions Pvt. Ltd.

12
The Diana hotels started its operations in November 1991. The first hotel of the group
was stated in Hyderabad under the brand name GREEN PARK in 1991 and it has
consolidated its position as a business class hotel by vigorously pursuing the policy of
maintaining world class standards at the most affordable prices. Later, the Diana
group acquired the former “APSARA HOTEL” in Visakhapatnam and has
successfully constructed it into their second hotel in the GREEN PARK line in
December 1995 on similar philosophy of quality service. Regardless of number of
hotels it maintains. Green Park is known for its world-class quality service. Many a
times, it was nominated as the BEST ECONOMICAL BUSINESS CLASS HOTEL.
The quality of people and service in Hotel Green Park at both Hyderabad and
Visakhapatnam make it worth visiting. One can experience the tender touch of real
service at Hotel Green Park.

The Third Hotel of Diana Hotels Ltd is Green Park, Chennai. Regardless of number
of hotels it maintains, Green Park is known for its World-class service at affordable
price-many a times, it was nominated as best economical business class hotel. The
senior executive working in the organization has imbibed services and focus on
quality into the organizational culture. It is believed at Hotel Green Park that unless
we change our attitude to insist people and have something to offer and body will be
interested in India. Till then we will be a minor destination. It is not enough to have
attractive tourism places. They have to be spruced up to attractive tourists, so that we
can complete with the countries like Malaysia Singapore.

ORGANIZATIONAL GOALS

a) To foster a nurturing work environment

b) To develop leadership at all levels through effective delegation
c) To develop people at all levels through empowerment
d) To sharpen skills at all levels through focused training
e) To encourage creativity and value addition at all levels.
Organization Philosophy-Ordinary people doing extraordinary things.

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 VISION STATEMENT

Fast:

To display a sense of urgency and bias for action and to react quickly to market
changes, customer needs and team members input as a company and individual team
member.

Focused:

To display a spirit of continuous improvement, dedicate energy, attention and

resources to make our processes and practices as efficient and effective as possible.

Flexible:

Cooperation and teamwork among the team members and between departments and
properties will keep the company aligned and increased productivity. The company
continuously encourages the idea exchange and participative decision making.

People:

At Hotel Green Park the people are valued as the most treasured asset

14
GREEN PARK VISAKHAPATNAM PROFILE

Hotel Green Park – Visakhapatnam is located in the heart of the city, at close
proximity to the railway station and business center and takes about 20 minutes to
reach the Airport.

The Address of the Hotel is

Hotel Green Park,

#126-1-17,

Waltair Main Road,

Visakhapatnam-2,

Andhra Pradesh,

India.

Telephone: 0891-2564444

Fax: 0891-2563763

Website: hotelgreenpark.com

Total Rooms: 110

No. of Floors: 06

Hotel Ratings: 4 stars

Hotel Type: Business and Leisure Hotel

Basement:

Department of HRD, G&A, Stores purchase, Housekeeping, Laundry, Locker, time-

office, Cafeteria, Kitchen, Stewarding and Security offices.

15
Lobby Level:

Gm’s office, front office, Banquet sales, Marketing department, F&B Outlets-Princes,
southern spice, memories of China, main kitchen and 5 banquet halls.

Rooms:

●Executive rooms - 45
●Deluxe rooms - 26
●Business club - 25
●Executive suit - 05
●Quality Suit - 09

Floor Wise Rooms:

●First Floor - 06
●Second Floor - 28
●Third Floor - 28
●Fourth Floor - 25
●Fifth Floor - 08
●Sixth Floor - 15

They have Five Food and Beverage outlets located as follows:

✓ PRINCESS - Multi cuisine restaurant.

✓ SOUTHERN SPICE - Special South Indian restaurant.
✓ MEMORIES OF CHINA - Special Chinese restaurant.
✓ ESCAPE - The fun place
✓ PROMENADE - The Open-air café.
The various Conference & Banquet facilities available in Hotel Green Park

●Chancery - The largest with a capacity of 300 people

●Consulate - With the capacity for 50 Persons

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●Embassy - With the capacity for 15 Persons
●Gardena - Open air with a capacity for 50-60 persons
●Meadows - Open air lawns with capacity for 1500 people

DEPARTMENTAL FUNCTIONS IN

HOTEL GREEN PARK

As mentioned earlier various departments for the basis hotel green park. The functions
of each of the departments are described as below.

FRONT OFFICE DEPARTMENT

Hospitality is the basic component in the hotelkeeping industry, and the Front Office
department is all about hospitality and image building. Front Office is the first
department with which the guests come in contact; therefore, it is up to this department
to keep up the image of the hotel. The personnel in the Front Office department receive
the guests and guide them to their rooms or required places, offering them helpful
guidance whenever requested. Since the Front Office personnel are the personnel with
whom most frequent contact is established by the visitors, they need to possess a
pleasing demeanor under all situations. The various sections of this department are
telephone, reservations, reception, bell desk, cashier, hospitality desk, business
center.This department as it is the first to come in contact with the guests it implies to
this department to impress a good image of the hotel to the guests.

HOUSEKEEPING DEPARTMENT

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The Housekeeping department looks after the overall sanitation of the hotel. It
contains an executive, supervisors, houseman and other staff. The primary job of the
department is to see that all areas of the hotel are kept clean. If falls upon the
housekeeping department to change the bed sheets, linen etc… in the individual
rooms and take care of the laundry requirements of the guests. The House Keeping
department plays a prime role in bolstering the image of the hotel for it’s an essential
service and bears direct contact with the guests.

The housekeeping departments works in three shifts. They are-

SHIFT A - 7.00 To 13.00 Hrs.

SHIFT B - 13.00 to 22.00 Hrs.

SHIFT C - 22.00 to 7.00Hrs

The following are the files and registers at DESK of Housekeeping…

❖ Guest calls
❖ Departure
❖ Key
❖ Staff placement
❖ Briefing
❖ Guest comment
❖ Logbook
❖ Attendance
❖ Handover
❖ Staff movement
❖ Lost & Found
❖ Job order

ENGINEERING DEPARTMENT

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This is the unique department handling exclusive by the technical aspect of the hotel.
This department acts, as the nerve center to carry out the operations in the hotel
every department is directly dependent on this department.It supplies each
department with the required proportion of power. It also looks into the repairs all
over the hotel including the pipelines. The water supplied in the hotel is first
processed in its processing plant and then let out; therefore, every basic necessity of
the entire hotel is fulfilled by this department.

SECURITY DEPARTMENT

In the ancient treaties, the Arthasastra, Kautilya gives great element of importance to
the maintenance of security at home and outside. Indeed, security is a very important
aspect of running a hotel, for when people walk in unsuspectingly to be your guest,
it’s imperative that due importance should be given to their life and belongings. Over
here, the Security department consists of an executive, four supervisors working on
contract and their crew. Among the functions of the security department are
included.

❖ Checking of non-executive staff.

❖ Checking of all in and out movements.
❖ Surveillance of the entire hotel.
❖ Curtaining non-disciplinary actions.
❖ Surveillance of hotel staff.
❖ Emergency duties like firefighting etc.

A unique feature of the security department is that is possesses a key to every

department in the hotel. The boys are distributed on geographic bases in the hotel
premises. Two boys at the gate, one in the lift each in each floor and two at the
office. The supervisor is one for each shift.

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 FINANCE DEPARTMENT

The accounts department is headed by the Finance manager and is assisted by 2 Dy.
Manager. This department runs with 25 staff members. Being a major for any
organizations, very minutest detail must be taken care of and hence, the accounts
staff is responsible for off. Account department has to cooperate and coordinate so
that the company is operational a break-even with less occupancy ratio.

FOOD & BEVERAGE (SERVICE) DEPARTMENT

It acts as a medium through which the services produced are offered to customers.
Its restaurant service offers its services to the customers in the three eloquent
restaurants namely.

❖ Southern Spice
❖ Princess
❖ Escape (the bar)
While the room service is meant for the guests residing in the rooms of the hotel.
The Banquet service looks after the gathering and functions conducted in the hotel
premises. This department is headed by an executive followed by the captains
leading their teams to offer their best services to their guests.

FOOD & BEVERAGE (PRODUCTION) DEPARTMENT

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 A hotel gains its reputation through the quality of services it offers to its customers
among the variety of services catering is the prime service. It is so because this is
the aspect in which one hotel distinguishes itself among others.F & B (P) is the
department, which holds the key responsibility for this service. This department
cooks food to cater the tastes of its customers. It is divided into Indian, Continental
and Chinese. In each section com-I is the head. The type of food ordered for is
prepared in its exclusive section.

KITCHEN STEWARDING DEPARTMENT

While the Chefs go about their working chores, it is necessary that there should be
someone to take care of the sanitary requirements of the kitchen, maintain the
cooking utensils etc. The kitchen steward department steps into fulfill the role. The
kitchen stewards department consists of an executive, assistants and contract workers
and member of his staff. It falls upon the department to see that the conditions of the
kitchen are hygienic, that all the plates, utterly and working utensils are washed and
kept clean, that the various appliances in the kitchen and see that they are supplied to
the same. In short, the hygiene of the food being served to the guest depends a lot on
the efficiency of the kitchen steward’s department.

The department mainly consists of contract workers on the work front. This
department has also an additional responsibility to observe the efficiency of its
workers and appoint them as permanent work force in the hotel.

HR ACTIVITIES

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 The following are the human resources activities followed by Green Park,
Visakhapatnam.

HR Functions:

❖ Recruitment and Selection

❖ Induction
❖ Time office function like attendance, leaves, absenteeism, personal grooming
❖ Maintaining personal files, Performance Appraisal
❖ Training and Development
❖ Compensation management
❖ Taking care of statutory compliance like ESI, PF etc.…
❖ Welfare facilities like picnic, award functions and sports
❖ Career development programs.
Salaries are calculated from 26th of previous month to till 25th current month and
pay slips are issued at one day in advance. Salary credit is given withing the
concerned bank account which is payable at UTI bank. Attendance is taken on
swipe cards

Leaves: -

1. Earned Leaves: -

15 leaves are sanctioned for every year of service completed not more than 3
occasions in a year. It can be carried forward and accumulated not beyond 60 days
and also weekly offs between the leaves are eligible. These leaves are attached
with any leaves

2. Casual leaves: -

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There are 12 leaves per a calendar year not more than 3 days at a stretch. The weekly
offs between the leaves are not permitted and these leaves can be attached with any
leave and cannot be carried forward.

3. Compensatory Off: -

Any employee who does the extra 4 hours of work over and above his regular duty is
eligible to claim any number of C’ offs at a stretch within 6 months from the date of
accumulation. It can allow the weekly offs between the leaves and they can attach
with any leaves. The calculation of C’ off is if the work is above 4 hrs and below 6 hrs
it should be treated as half-day and above 6 hrs it is a full day.

Training & Development

A separate cell called Green Park center for – Learning and Development (GPCLD) in
HRD is dedicated to co-ordinate the training and development activities. Training
programs are organized from time to time as per the requirement. The attendance
during the training programs is also monitored and recorded for future reference during
the appraisal. Points are allocated to the participative employees in training programs
are taken into consideration.

Library:

All the employees are invited to make use of books available in the library for
circulation & issued from the library on a periodic basis.

23
Time Office Functions:

It checks the personal grooming, proper shaving, neat haircut, proper pressed uniform,
short nails, well-polished brass buttons, shoe polishing, wearing black socks of the
employees in the hotel.

Swipe Card System:

Swipe the card, which is provided by the HRD department. It is used for the entry into
the company’s premises, while going on a break and while sleeping, in the lockers.
HRD department will take care to avoid the proxy swiping by the employees, who
swipe other cards, which is an indiscipline activity.

Absenteeism:

Absenteeism without intimation will be treated severely. An advisory memo will be

sent to absentee beyond 3 days. It intimation has to be given by the employee to the
concerned in charge personally. In case of sickness the employee has to get a medical
certificate of sickness and fitness from the ESI doctor only.

Telephone Calls:

Personal calls are strictly not entertained. Messages are taken by the security guard and
passed to the concerned employee through a message slip. Urgent message will be
passed to the concerned HOD as well as to the employee.

Awards:

 Performer of the month

 Service excellence award

 Grooming excellence award

 Customer delight quality suggestion award

 Cost control suggestion award

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 Executive of the month

 100% Attendance for the quarter

Cafeteria:

Park café is an in-house café. It caters to all the hunger needs of all the employees,
executives and managers who can have their meals and snacks in the cafeteria during
the prescribed timings. The means are charged at subsidized rate however as under.

Item Timings

Break Fast 6.30 - 8.00 am

Veg. Non-Veg Lunch 12.00 - 14.30 pm

Tea 16.00 - 16.30 pm

Veg. Non-Veg Dinner 18.30 - 21.00 pm

Midnight Snacks 1.00 - 1.15 am

Any suggestion to improve the effectiveness / performance of cafeteria, are welcome

and may be put in the suggestion box specially located in the cafeteria for the
members.

MARKETING ACTIVITIES

It is headed by Marketing Manager. He is assisted by Marketing Executive, sales

executive and sales Coordinator.

Sales in Hotel

Rooms, Conference halls, Restaurants and Banquets.

Functions of Sales Department

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Airport Sales:
Hotel Green Park manages an airport counter, upkeep of tariff sheets, visiting cards
and photographs, depicting various activities and amenities that are normally provide

Oral Selling Public Relations:

Hotel Green Park interacts with Firms, Companies, Corporates, Insurance companies,
Shipping companies, Licensing agents and meets the top head and explains the
services Green Park is rending to the valued customers across the country and to make
them put their case in Green Park, Visakhapatnam.

Sponsorships:

For conducting food festivals, Green Park may approach some companies and get
some sponsorship.

Press Release:

 Put a poster in place where lots of people come from different parts of the
country.

 Introductory Letters are sent to company officials to whom Green park arranges
at the airport/railway station for bringing parties.

 “THANK YOU” letters are sent to quests that have stayed with Green Park and
are satisfies and left happy with cherished memories.

 “Discount Letters” are sent to companies who can assure of a certain granted
rooms in a year so that high occupancy ratio can be achieved.

 In House Marketing Staff meet quests during breakfast/ lunch/ dinner in the
rooms or in the lobby, by group or individuals and quests are looking after well
by group coordinators. They shall go a long way in marketing the quests feel
homely after their tiresome day to staff.

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 ACHIEVEMENTS OF HOTEL GREEN PARK

H&FS Awards for excellence in Hospitality

1. Mr. Varghese George, Vice President, Green Park Hyderabad Awarded General
Manager of the year 1998
2. Mr. K.V. Madhu Nair, Green Park, Visakhapatnam Awarded General Manager of
the year-Economy Hotel 1999.
3. Mr. Mohan Krishna, Green Park, Hyderabad Awarded Front Office Manager of the
Year- 1999.
4. The Best Economy Business Hotel in India-2002.
5. Best Tourism Awards 2002 Green Park, Visakhapatnam.

Nominations

1. Best Economy Hotel, Green Park, Hyderabad, 1994

2. Best General Manager, Green Park, Visakhapatnam, 1997
3. Best General Manager, Green Park, Hyderabad, 1997
4. Best General Manager, Green Park Hyderabad, 1998
5. Best Front Office Manager, Green Park, Hyderabad, 1998
6. Best General Manager, Green Park, Visakhapatnam, 1998
7. Best Housekeeping of the year, Green Park, Hyderabad, 1999
8. Best Economy Hotel, Green Park, Visakhapatnam,1999

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 SWOT ANALYSIS OF THE STUDY

Strengths:
•The geographic presence in different regions can act as one of the major strength of the
organization. It determines the business’s reach to the target market and ensures the easy
accessibility.

•The wide product portfolio can allow the organisation to expand the customer base and
offset the losses from one product category with benefits obtained from the other.

•Strong online presence on different social networking sites and efficient social media
management can enhance the effect of positive e-WOM and develop strong relationships
with customers.

•Strong financial position and health can allow the firm to make further investments.

•The well-developed and efficiently integrated IT infrastructure can improve the

operational efficiency and increase knowledge of the latest market trends.

Weakness:
•The organisation can draw the criticism from the environmentalists for its poor waste
management practices and inability to integrate sustainability in business operations.

•The company may lose efficiency due to poor inventory management practices. The
shortage or excessive inventory can either result into

•The cash shortage or insufficient current assets negatively affect the liquidity position
and harms the overall business performance.

•Insufficient budget for the marketing and promotion activities weakens the firms’ ability
to expand the customer base and encourage repeat purchase.

•Less expenditure on the research and development activities can weaken the company
performance due to poor local/international market knowledge.

•High job stress and consequent low workers’ morale makes the workforce less
productive.

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Opportunities:
•Rise in the customers’ disposable income and increase in the affluent customer base can
be taken as an opportunity to introduce more high-end products.

•Reduction in the interest rates makes the fund raising and financing at lower cost easier
for the business organisation.

•Customers may start preferring new and creative products/services as a result of

changing tastes.

•The emergence of e-commerce and social media marketing as a trend can be a great
opportunity for Note on Capital Budgeting if it can ensure strong online presence on
different social networking sites.

•The emergence of new market segments and new niches provide business and product
line expansion opportunities.

THREATS:
•Shortage of skilled labour in the market can make it difficult for the organisation to
attract talent with the right skills set.

•The increasing number of direct and/or indirect competitors affects the organization’s
ability to sustain and expand the customer base.

•The deteriorating economic conditions affect business performance when they directly
influence the customers' spending patterns and purchasing power.

•The rise in inflation increases the cost of production and affects the business
profitability.

•The growing environmental sustainability trends act as a major threat when offered
products/services are not environment friendly. It draws the negative publicity and
criticism from the environmentalists and affects the brand image in a competitive market.

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 LEARNINGS FROM THE INTERNSHIP

1. How to put my knowledge and skills into practice

From conducting comprehensive competitor analysis research, to designing a

marketing and communication plan, my knowledge of business and marketing
theories was transformed into a series of practical techniques and skills that I can
now implement in real-life business scenarios, all thanks to my internship.

2. The benefits of networking

During my internship, I learned how to communicate and build relationships with

the people I worked with. I learned how to introduce myself, talk about my interests,
knowledge and skills with entrepreneurs and business owners, as well as how to ask
questions and gain a better understanding of businesses not only in the co-working
space, but also others in the market. This process overall helped me develop my
professional network and emphasised the importance of creating these connections. I
also connected with most of them via LinkedIn, which is obviously a great
networking platform for professionals.

3. Understanding workplace culture

Culture influences communication, and as an international student, I learned that

every company or organization has its own culture. It’s essential to observe others
and learn how they engage and interact with co-workers, or help them with projects
and tasks. I quickly learned that whenever something is unclear for me, or I don’t
understand, it’s fine to ask for clarification.

4. Enthusiasm is invaluable

As an intern, I discovered it’s essential to be enthusiastic and open to learning new

skills, asking for more work and being curious to learn and ask questions. This
attitude will show that you enjoy being part of the team and that you're keen to help.

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Having curiosity and enthusiasm also means that, as an intern, you get a lot out of
what you’re doing, which opens lots of opportunities.

5. Keeping a journal is great for personal growth

During my internship, I had a journal and took notes every day about new things I
learned, feedback I was given by my manager, strengths and weaknesses I noticed,
and things I wanted to research and learn more about. This helped me understand
myself more and identify the areas that I needed to improve in.

6. How important good communication is

Communication is the key to success in a professional environment. I learned that

it’s important to communicate with my manager via phone, email or SMS if I have
questions or if I don’t know how to work on a task. Asking for help and clarification
is better than pretending you’ve understood what you need to do, no matter what.
However, I also found that if you can Google something, then do. Avoiding asking
questions if you can find answers elsewhere is part of being a good communicator –
keep in mind that everyone’s time is valuable. As an intern, good communication
will help with productivity, efficiency, engagement and growth.

7. The benefits of taking on feedback

Asking for and receiving professional feedback is very important. It is essential to

take note of both the positive and negative points for the future, so you can grow and
excel in your career. I learned that sometimes asking for feedback or receiving
feedback is difficult to hear, but it will have a significant impact on your future
career and success.

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 SUMMARY

I am very grateful to at GREEN PARK, VISAKHAPATNAM for giving me an

opportunity to do my project in their esteemed organization. The duration of eight
weeks was a lot of learning and pleasure mainly because of guidance and support that
I received from the Human Resource Department and other employees of various
sections at GREEN PARK has an extremely cordial atmosphere which is very
conducive for growth, teamwork and efficient job performance. The atmosphere
makes my work easier. It has provided me with a rich experience of working with
people of different culture, backgrounds & levels, all working cordially in a team. It
has also exposed me to the industrial environment, professional working styles,
organizational systems & procedures.

In at GREEN PARK, the employee’s satisfaction level is 74%, but in few of its
department the employees are not fully satisfied with the overall working conditions.
At the same time it has also been analyzed that the company is taking proper measures
and effective steps for the increment in the satisfaction level of the employees that
will consequently motivate them better performance and the overall development of
the company.

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