Current Account Servicing Module Answer Key

-By Venkatesh R. Zawar

(Note: This Answer key is 81% correct, if you find any Answer wrong do the correction)

 Which of the following service request is decentralized?

o Address Change
 Nomination facility is possible in
o c) Only Individual and Sole Proprietorship accounts
 What are centralized service requests?
o Rquests which are processed by COPS
 If a Individual Customer is not able to sign existing signature, his/her signature in system can be changed by taking an
affidavit in support of the change. State True or False.
o True
 To add multiple signatories via POA in a Sole Proprietorship account, each signatory has to provide a separate POA. State
True or False.
o True
 When adding a Signatory in account through POA, KYC of the person is not required. State True or False.
o False
 For Modification of Signature in the account, request letter from following company officials is required: A) Managing
Director/CEO B) Chairman and CEO C) 2 Directors D) 1 Director and Company Secretary
o Any one of the above
 Which Code Signifies the Variant of a current account
o Status Code
 Death of a partner dissolves the firm even if there is a contract to contrary in partnership deed for non-dissolution of the
firm
o False
 Which SR is used for modifying customer's mobile no and email ID?
o Corporate->A/c Modification CORP->Email ID/Mobile No. Modification
 For changing Variant of a current account, Product Team approval is required if new variant is ___________
o SBA
 Variant Change request will get rejected if A) Request letter not dated / not signed B) Signature not as per MOP (Mode
of Operation) C) Account name / number in the system differs from the account name / number mentioned on the
request D) Correct variant not selected while raising the SR
o A, C and D
 When adding a Signatory in a Partnership Entity, following is needed
o All Old Partnership Deeds including new Reconstitution Deed and partnership letter in bank's format
 If a Single Signatory is operating a partnership account, his signature modification request need to be signed by
____________.
o By All Partners of the Firm
 In case of Addition of Signatory, apart from Photograph and ID Proof, which other document is required to raise the SR
for Signature Addition
o Bridger Information Sheet
 In case of a signature change request if customer is not able to sign existing signature, modification request can be
accepted with a customer affidavit. State True or False
o True
 If Charges breakup is not available in TBMS, which SR has to be lodged?
o Corporate->Transaction details Inquiry Related->Transaction Details Corp
 What are the documents required from customer for modifying email id/mobile no in account? A) Request Letter
mentioning CORP ID, USER ID, and Account Number and signed as per MOP B) Form Entity Proof along with PAN Card C)
Aadhar Card of All Signatories
o Only A
 Addition of Signatory through POA is allowed in the following Entity A) Individual B) Sole Proprietor C) Partnership D) Pvt
Ltd
o A and B
 If Board Resolution provided by a Company for addition of Signature in account is more than 6 months old; who is
supposed to authorize such BR.
o Company Secretary
 For migrating accounts to Made to Order, Seasonal, Merchant, Company Current account; whose approval is required?
o Regional Head
 Adding multiple signatories by same POA is possible in current account. State True or False.
o True
 Charges of Non Cash Transaction (RTGS/NEFT/DD/PO/FT) are being charged on a T+2 frequency, where T is the date of
transaction. State if the statement is True or False.
o True
 In a SBA Variant, charges as per schedule are charged (debited from the account) on which date?
o By 7th of month next to billing month
 From where, one sould check the SOC for a current account variant ( other than M2O accounts)?
o I-Sence
 Which application should be reffered to understand detailed break up of transaction charges levied in a current
account?
o I-Core
 For the request of address change with valid proof, even a non-base branch for the customer can modify address in I -
Core. State True or False
o False
 Which of the followig is not a decentralized request?
o Mobile No. Modification
 POA is authorized to give request for dormancy removal or activation of account.State True or False.
o True
 Which Sr is to be raised for mapping Card for Funds Transfer in CIB
o Corporate-> CIB Related ->Block/Unblock/Map Card for Fund Transfer
 Branch has to raise SR in FCRM under Corporate>CIB Related for mapping view card/debit card for grid values. State
True or False.
o True
 In case of addition of signature in a company account where all the signatories have resigned, request letter should be
signed by
o d)2 Directors who are not being added as Signatories and CS
 For a RCA Gold Variant, Cash Deposit and Withdrawal are charged on a _______ basis.
o Daily
 What is the SR path for lodging SR for reversal of service charges?
o Internal Process management->GBO->Reversal of Charges COPS
 Accounts which are non profitable and are cash intensive are downgraded from IVY status every _________.
o Monthly
 If POA holder in a Sole Proprietorship account wants to change the style of his/her signature, it needs to be attested by
the Proprietor on Firm's letterhead. True or False.
o True