i

PRACTICUM EXPERIENCE AT CIRCLE ISLAND RESORT DAANG HARI ROAD,

MOLINO III, BACOOR CAVITE

Narrative Report
Submitted to the Faculty of the
Department of Management Studies
Cavite State University
Bacoor City Campus
Bacoor, Cavite

In partial fulfillment
of the requirements for the degree
Bachelor of Science in Hotel and Restaurant Management

SUDARIO, AARON PAUL M.

May 2019
 ii

i
Republic of the Philippines
CAVITE STATE UNIVERSITY
Bacoor City Campus
Soldiers Hills IV, Phase 2, Molino VI,
City of Bacoor, Cavite
Tel. No. (046) 476 - 5029
Email: cvsubacoor@cvsu.edu.ph

Department of Management Studies

Author : SUDARIO, AARON PAUL M.

Title : PRACTICUM EXPERIENCE AT CIRCLE ISLAND RESORT DAANG HARI

ROAD, MOLINO III, BACOOR CAVITE

A P P R O V E D:

PHOEBE JOYCE C. VILLANUEVA, MSTM___ NATIVIDAD R. FERRIOL, MAT___

Practicum Adviser Date Practicum Coordinator Date

PHOEBE JOYCE C. VILLANUEVA, MSTM__ MENVYLUZ S. MACALALAD,MBA__

Program Coordinator Date Department Chairperson Date

RONAN M. CAJIGAL, MAEd ____

Campus Administrator Date
 iii

BIOGRAPHICAL DATA

The author was born on August 2, 1998, in Pasay City. He is the fourth child

of Mr. Reynaldo M, Sudario and Mrs. Ma. Bihildis M. Sudario and was the youngest.

Currently, the writer resides at Block 15, Lot 32, M. Aquino street George Town

Heights Subdivision, Molino 4, City of Bacoor.

He studied his preparatory level at George Mueller Christian Academy, just a

local school in his present address. The author only attended his school until he

graduated from elementary. He finished high school in Bacoor Natonal High School-

Villa Maria Annex. After graduating, the author was enrolled at Cavite State Univer-

sity Bacoor City Campus taking up Bachelor of Science in Hotel and Restaurant

Management.
 iv

ACKNOWLEDGMENT

The trainee would like to express his gratitude a s he shares his

extraordinary experience at Circle Island Resort (CIR), where he accomplished his

training in housekeeping organization, to the following people;

His Mom and Dad, who supported him morally and financially during his

duties, the one who motivated and encouraged him to not give up especially when

everything gets tough and every time he feels down.

His instructor, Ms. Phoebe Joyce C. Villanueva, for giving him all the

knowledge and advice on how to be effective on his field of interest and endeavor.

His managers, supervisors, employees and co-trainees at the

Housekeeping Department who whole-heartedly encouraged and trained him to

develop his communication skills, courtesy, proper time management, and providing

good service to all guests; and

Above all, Almighty God for the life and loving family that never fails to

support and guide him through thick or thin.

To all these people, I would not have accomplished anything if it weren’t for

them.

Aaron Paul M. Sudario

 v

TABLE OF CONTENTS

Page

BIOGRAPHICAL DATA…………………………………………………………….. iii

ACKNOWLEDGMENT………………………………………………………………. iv

LIST OF FIGURES…………………………………………………………………… vii

LIST OF APPENDIX FIGURES…………………………………………………….. viii

LIST OF APPENDICES……………………………………………………………... ix

INTRODUCTION……………………………………………………………………... 1

Objectives of the On-the-Job Training…………………………………….. 2

Significance of the On-the-Job Training…………………………………... 2

Time and Place of the On-the-Job Training………………………………. 4

THE LINKAGE ESTABLISHMENT………………………………………………… 5

Background/Profile of the Establishment…………………………………. 5

Location of the Establishment……………………………………………… 6

Vision and Mission Statements of the Establishments………………...... 6

Overall Organizational Structure and Duties and Responsibilities……... 7

THE TRAINING AREA……………………………………………………………… 8

Functions of the Department……………………………………………….. 8

Organizational Structure…………………………………………………….. 9

Function and Responsibilities of the Management……………………… 10

Facilities………………………………………………………………………. 11

Rooms…...……………………………………………………………………. 12

Linens…………………………….…………………………………………… 13

THE TRAINING EXPERIENCE……………………………………………............. 23

Tasks Performed/Specific Activities Assigned……………………………. 24

Observed Strengths of the Training Area……………………………….... 24

 vi

Problems Encountered……………………………………………………… 24

Page

SUMMARY …………………………………………………………………………… 25

REFERENCES ………………………………………………………………………. 26

APPENDICES ……………………………………………………………………….. 27
 vii

LIST OF FIGURES

Figure Page

1 Location Map of Paradiso Terrestre ………………….………........... 6

2 Organizational Structure of Paradiso Terrestre…….…………..….. 8

3 Organizational Structure of the Department .…………….………….. 9

4 Casa Nenita Hall…………………...……………………………..….. 11

5 Patio Verde………………………………………………….….…..……. 12

6 Décor Azul………………………………..………………………………. 12

7 Villa Estrella Hall….……………………………………..……………... 13

8 Via Romana……………………………..…………………………. . … 13

9 La Teraza……………………………..…………………………………. 14

10 Casa Nenita Suite Room…………………………………….………… 15

11 Patio Verde Suite Room………………………………………….......... 15

12 The Bathroom……………………………………………………………. 16

13 Villa Estrella A&B………………………………………………………… 17

14 Cabana A&B………………………………………………..……………. 17

16 Equipments………………………………………………………………. 18
 viii

LIST OF APPENDIX FIGURES

Appendix Page
Figure

1 Beddings ……………………………………………………... 46

2 Beddings ……………………………………………………... 47

3 The trainee …………………………………………………… 48

 ix

LIST OF APPENDICES

Appendix Page

1 Application Form……………………………………………………... 28

2 Resume……………………………………………………………….. 29

3 Curriculum Checklist………………………………………………… 32

4 Certification of Class Standing……………………………………... 34

5 Waiver………………………………………………………………… 35

6 Recommendation Letter…………………………………………….. 36

7 Memorandum of Agreement………………………………………... 37

8 Location of the Linkage Establishment……………………………. 38

9 Certificate of Completion……………………………………………. 39

10 Accomplished Evaluation Form…………………………………….. 40

11 Daily Time Record…………………………………………………… 41

12 Daily Journal………………………………………………………….. 42

13 Photo Documentation……………………………………………….. 46

14 Routing Slip…………………………………………………….......... 49
 1

PRACTICUM EXPERIENCE AT PARADISO TERRESTRE

MOLINO CAVITE

Angelo Godric M. Yap

A narrative report submitted to the faculty of the department of Management Studies,

Cavite State University-Bacoor City Campus, City of Bacoor Cavite in partial
fulfillment of the requirements for the degree of Bachelor of Science in Hotel and
Restaurant Management. Prepared under the supervision of Ms. Phoebe Joyce C.
Villanueva.

INTRODUCTION

Bachelor of Science in Hotel and Restaurant Management is a degree where

a graduate is specialized in the fields of a Hotel Departments such as Housekeeping

Department, Kitchen Department, Front Office, Concierge, Food and Beverage

Department and others. This degree helps a student to be an efficient worker in a

hotel and as how to manage employees in a hotel by the use of proper management

approach.

On-the-Job Training (OJT) helps a student to utilize their skills at the same

time molding their excellent in the field of his or her work. It focuses on the

acquisition of skills within the work environment generally under normal working

condition. Through on the job training, workers acquire both general skills that they

can transfer from one job to another and specific skills that are unique to a particular

job.

For the student, on the job training prepares and develops them to be more

effective in his/her chosen field at work. It is an actual training wherein the student

can apply the knowledge and skills that they learn from their institution. On-the job

training typically includes verbal written instruction, demonstration and observation,

and hands-on practice and imitation.

 2

Housekeeping is the department that deals essentially with cleanliness and all

ancillary service attached to that. Housekeeping can also be defined as a general

care, cleanliness, orderliness and maintenance of the hotel. Through these

exposures, the trainee believes that it will enhance her knowledge and skills so as to

be more competitive in the field of hospitality.

Objectives of On the Job Training

 `

 Improve performance of employees to enhance productivity and profit of the

organization.

 Fulfill organizational long-term goals and quality objectives.

 Encourage innovative and creative ideas of employees for optimum use of

materials. 

Significance of On the Job Training

To gain employee buy-in, trainers must collaborate with all stakeholders to

help them understand the true training needs and expected outcomes and how these

align with the organization’s strategic goals. We, with our experience over the years

have studied the employer and the employee market and have realized that the

missing link between skilling & livelihood is “On the Job Training (OJT)”. Improves

learning and combining learning with everyday work. Helps trainers as they can see

how their lessons work in practice and then fine-tune them. The process lets

instructors field-test the ideas and techniques they teach. Sometimes, this testing

leads not only to better teaching, but also to better processes.

Time and Place of the On-the-Job Training

 3

The On-the-Job training was conducted at Paradiso Terrestre Palipara RD,

Molino,Bacoor Cavite. I was assigned in Housekeeping Department. The practicum

period was from February 21, 2019 until April 5, 2019.

THE LINKAGE ESTABLISHMENT

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Background/Profile of the Establishment

The Pradiso Terrestre is located along the Molino - Paliparan Road of Molino

4, Bacoor City, Cavite, just eight (8) minutes away from Alabang via MCX / Daang

Hari road. It has been in the business since 2005, serving the immediate areas of

Cavite and Southern parts of Metro Manila. Paradiso Terrestre has diverse experi-

ence in the catering and events industry including weddings, debuts, corporate

events etc.) At the core of Paradiso Terrestre’s success is a dedicated team of

trained and experienced staff committed to providing the highest quality of service

and value of money to its customers through teamwork, innovation, attention to de-

tails and the desire to satisfy and exceed the expectations of our patrons & guests.

Many glowing tetimonials bear witness to the fact that we put greater emphasis on

service and satisfaction before anything else throughout the process. Paradiso Ter-

restre wants to create special events with a remarkable venue, food and service that

exceed our clients’ expectations (The Paradiso Terrestre).

The Paradiso Terrestre is in service since 2005. Giving its client remarkable

impressions through reaching their expectations. The staff are also committed and

dedicated to give the highest quality they could give.

The Paradiso Terrestre was started out as a dream by a business minded

couple, Winefredo and Nenita Maarat. February 8, 2005, five Incorporators have

signed the articles of incorporation was issued March 7, 2005 by Securities and

Exchange commissions. A month later, the name Paradiso Terrestre which means

“Heaven and Earth” was registered in Department of Trade and Industry.

The Paradiso Terrestre also offers accommodation for customers for the
 5

preparation of the event. In addition, they can stay overnight after their event. The

Paradiso Terrestre has six rooms for accommodations:

The Casa Nenita Suite room, located and connected to Casa Nenita Hall.

This room has a complete set up among the rest of the rooms except Patio Verde

suite room. It has Air-condition, TV, Telephone (can be used outside and inside

Cavite), Bed (has 5 sheets of linens), Bath Towels, Face Towels, Hand Towel, Bath

Matte, Shower with heater, Hair blower, Bath Tub and Chiller.

The Patio Verde suite room located and connected to Patio Verde Hall. Like

Casa Nenita it has a complete set up. It has Air-condition, TV, Telephone (can be

used outside and inside Cavite), Bed (has 5 sheets of linens), Bath Towels, Face

Towels, Hand Towel, Bath Matte, Shower with heater, Hair blower, Bath Tub and

Chiller.

The Villa Estrella A & B , this two rooms are connected to Villa Estrella Hall

and can be identified as a deluxe room. It has Air-condition, TV, Telephone (can be

used outside and inside Cavite), Bed (has 4 sheets of linens), Bath Towels, Face

Towels, Hand Towel, Bath Matte, Shower with heater, Hair blower, and Chiller.

The Cabana Rooms A&B, these two rooms are connected to Décor Azul

(Pool Area) and can be identified as a standard room. It has Air-condition, TV,

Telephone (can be used outside and inside Cavite), Bed (has 3 sheets of linens),

Bath Towels, Face Towels, Hand Towel, Bath Matte, Shower with heater, and Chiller.

Location of the Establishment

 6

Paradiso Terrestre is located beside the highway and it is easy to discover. It

is surrounded by malls and restaurants.

Figure 1. Location map

Mission
 7

To be a distinct & innovative events haven for the total comfort and

satisfaction of its patrons and guests.

Vision

Paradiso Terrestre is committed to providing the highest quality of service and

value for money to all its clients through friendliness, team spirit, attention to details,

flexibility, innovation and advanced management techniques; as well as instilling a

sense of responsibility amongst its people and a sense of pride for a job well done.

Goals and/or Objectives of the Establishment

To provide its clientele with exemplary venues and quality services for all-time

corporate and social events.

Overall Organizational Structure and Duties and Responsibilities

 8

CEO
WINEFREDO A. MAARAT

PRESIDENT
SHYANETTE M. ABELLEDA

FINANCE AND OPERATIONS

SALES AND
ACCOUNTANT MANAGER
MARKETING

COST CONTROLLER F&B SERVICE ACCOUNT MANAGERS

ACCOUNTING STAFF F&B KITCHEN
STOTRKEEPER HOUSEKEEPING GRAPHICS
PURCHASER MAINTENANCE
PROPERTY
CUSTODIAN

Figure 2. Organizational Structure of Paradiso Terrestre

THE TRAINING AREAS

 9

Organizational Structure and Functions of the Department

OPERATIONS
MANAGER

HOUSEKEEPING
SUPERVISOR

HOUSEKEEPER
(CASUAL EMPLOYEE)

HOUSEKEEPER
(ON CALL)

Figure 2.Organizational Structure of the Department

Organizational structure and Functions of the Department

The General Manager is responsible for the overall operation of a hotel

establishment. He holds ultimate authority over the hotel operation and usually

reports directly to the hotel owner. Common duties of the general manager include

hiring and management of the management team, overall management of hotel staff,

budgeting and financial management, creating and enforcing business objectives and

goals, managing project and renovations, management of emergencies and issues

involving guests, employees, and the facility.

The Housekeeping Supervisor oversees the duties performed by the

housekeeping staff. Her/his primary responsibility is training the housekeeping staff.

This means educating new hires on the policies and procedures of the company,

methods of cleaning and maintenance, location of supplies and the layout of the
 10

facility. An employee`s ability to execute a job function is often a direct reflection upon

the supervisor and quality of training.

The Room Attendants are responsible for the cleanliness of rooms in the

hotel. Each day, they visit guest rooms to make beds, run the vacuum, empty trash,

and exchange used towels and linens for clean ones. After a guest check out, room

attendants are responsible for preparing the room for the next guest. This involved

vacuuming and mopping floors, changing bed lined, dusting surfaces, cleaning

mirrors and bathroom fixtures.

The Public Area Attendant is responsible for the cleanliness of hotels

public areas including hotel exteriors. He or She also needs to train and inspect the

performance of assigned public area attendants ensuring that all procedures are

completed as per the hotel's operating standards. In charge and supervises

cleaning activity of areas including lobby, restaurants, lounges, SPA, executive

offices, pool area, public wash rooms, garden areas, corridors, pathway, banquets,

perimeter of hotel, heart of the house corridors, locker rooms, staircases etc. Keeps

all lobbies and public facilities (such as lobby restrooms, telephone area, the front

desk, and offices) in a neat and clean condition. Public area attendant promotes a

positive image of the property to guests and must be pleasant, honest, friendly and

should also able to address guest requests and problems.

The Front desk clerk greet guest upon arrival to the hotel, access their

information in the computer system, retrieve their reservation information, secure a

credit card for inferentially expense and guest with their keys. In some hotels, front

desk clerks serve as the intermediaries between guest and other department in the

hotel, relaying request to the bell captain, valets and housekeeping. Front desk

clerk answer telephones, schedule reservations and transfer caller to guest rooms.

They also take message and distribute mail both facilities and the hotel’s

surrounding areas. Sometimes they make reservation for entertainment and dining
 11

on behalf of guest as well. Front desk clerk often compiles bills for hotel stays and

handle checkout, where they accept final payment and ensure that keys and

returned.

Facilities

Figure 3. Casa Nenita Hall

Its seven-meter high glass wall is a structure to behold, welcome you to an el-

egant space ideal for hosting an array of events ranging from social banquets, corpo-

rate events and more. Located near the entrance and fully air-conditioned.
 12

Figure 4. Patio Verde

A covered garden venue surrounded by lush foliage, with a waterfall view &

an enchanted forest ambience. Patio verde is clean and Maintained.

Figure 5. Décor Azul

An outdoor swimming pool fit for holding any social events, family parties &

company activities. It can cater more than 200 persons and yet it’s spacious.

Figure 6. Villa Estrella Hall

An air-conditioned glass hall ideal for humble weddings, birthday parties,

conferences & corporate events. It can cater 100 persons and it is fully air-
 13

conditioned.

Figure 7. Via Romana

Parking is not a problem because every hotel room has a corresponding

parking space inside the building. The multi-level parking has 24-hour security and

has CCTVs on every floor so your car is very safe here. Parking is free for checked-

in guests. Just have your parking ticket verified by the hotel's receptionist. After

parking our car, we took the elevator to the ground floor where the hotel's reception is

located.
 14

Figure 8. La terraza

During our stay, we were assigned to a Corner Queen Room located on the

6th floor of the building. Our room measures 25 sqm with a queen size bed and a day

bed that is convertible to a single bed. The room has an individually controlled air-

conditioning unit, a cable-ready LED TV, a spacious working desk. Highspeed WIFI

Internet connection is also provided per room. The hotel receptionist will provide you

with the user name and password upon check-in.

 15

Figure 9. Casa Nenita Suite Room

The Casa Nenita Suite room, located and connected to Casa Nenita Hall.

This room has a complete set up among the rest of the rooms except Patio Verde

suite room. It has Air-condition, TV, Telephone (can be used outside and inside

Cavite), Bed (has 5 sheets of linens), Bath Towels, Face Towels, Hand Towel, Bath

Matte, Shower with heater, Hair blower, Bath Tub and Chiller

Figure 10. Patio Verde Suite Room

 16

The Patio Verde suite room located and connected to Patio Verde Hall. Like

Casa Nenita it has a complete set up. It has Air-condition, TV, Telephone (can be

used outside and inside Cavite), Bed (has 5 sheets of linens), Bath Towels, Face

Towels, Hand Towel, Bath Matte, Shower with heater, Hair blower, Bath Tub and

Chiller.

Figure 11. The bathroom

The bathroom has a walk-in shower with hot and cold water. Soap, shampoo

and body wash are provided, as well as towels and a roll of tissue paper. The water

pressure is generally strong but there are times of the day when the water pressure

is not that strong which makes it difficult to control the temperature of the heated

shower. The towels, on the other hand, smelled clean and fresh. The bathroom looks

well maintained. The toilet is equipped with bidet.

 17

Figure 12. Villa Estrella A(right) & B(left)

The Villa Estrella A & B , this two rooms are connected to Villa Estrella Hall

and can be identified as a deluxe room. It has Air-condition, TV, Telephone (can be

used outside and inside Cavite), Bed (has 4 sheets of linens), Bath Towels, Face

Towels, Hand Towel, Bath Matte, Shower with heater, Hair blower, and Chiller. The

Difference between two is the Estrella A is a lot bigger than Estrella B.

Figure 13. Cabana A(right)&B(left)

The Cabana Rooms A&B, these two rooms are connected to Décor Azul

(Pool Area) and can be identified as a standard room. It has Air-condition, TV,
 18

Telephone (can be used outside and inside Cavite), Bed (has 3 sheets of linens),

Bath Towels, Face Towels, Hand Towel, Bath Matte, Shower with heater, and Chiller.

Equipments

The Paradiso Terrestre are clean and peaceful. The design and all the

individual rooms are fully air-conditioned and well-ventilated. Every room has heater

inside the comfort room and a remote-controlled TV. They have free Wi-Fi but valid

for 7days in the restaurant and entrance of the resort. If the guests have request, the

hotel has telephone connected to the facilities of the hotel for them to call the

restaurant, front office and/or front desk. There is also a refrigerator in each room

and a personal safety deposit box. For cleaning equipment, the hotel has a mop, rug,

broom, dustpan, scrounging pad, toilet bowl brush.

It is very important that the equipment at the housekeeping department in

hotels should all be of good quality. The cleaning tools used at the hotel are listed

below:

 Broom is used to sweep the floor.

 19

 Duster is used to remove dust from furniture.

 Mop is used to remove dirt particles off the floor.

 20

 Bucket seed to hold and carry liquids or other material.

 Rag is a torn or waste piece of cloth used to wipe furniture.

 21

 Vacuum an electrical apparatus that by means of suction collects dust and

small particles from floors and other surfaces.

 Brush and sponge are used for scrubbing the toilet bowl and floor.
 22

Standard Operating Procedure

Housekeeping attendants are responsible for removing all trash from hotel

rooms whether in waste baskets or on floors and countertops. A new bag should be

placed in all waste baskets every time the rooms are cleaned.

The attendant dusts all areas of then room. This includes dressers, counters,

desk and TVs. This requires that any books or magazines on tables be removed

dusting.

All beddings are changed daily. This includes sheet, pillowcases, coves and

blankets. Some hotels require housekeeping room attendants to replace sheets and

top sheets using military corners. This means that the sides and foot portion of the

sheets are tucked neatly and tightly under the edges of the matters. Housekeeping

room attendants clean all countertops in the bathroom and vanity areas with

disinfectant. They must all includes scrubbing the toilets and the showers inside and

out disinfectant. This also mop the bathroom and any other tiled areas of the hotel

rooms.

They should remove used wash cloths and towels clean ones should be

neatly stacked on the shelving.

Housekeeping attendants vacuum the entire floor area of the hotel room. In

some hotels, they are required to move furniture to vacuum underneath. They also

vacuum the upholstered furniture, such as couches and chairs. The guests who stay

long in the hotel often request their room to be cleaned; that is known as make-up

room (MUR) service. The guests may call the front desk to request for it. The

housekeeping or room attendant must knock on the door three times and tell

“housekeeping” to notify the guests that the housekeeping or room attendant is

already outside their room.

After that, they will ask permission to the guest if they can enter the room to

clean it. In MUR service, the attendant removes the dirty linen in the bed and does

the bed making and replenishes the amenities. Then, he or she sweeps the floor and
 23

mop it. In mopping the attendant has to put a liquid soap.

Lastly, he or she cleans the comfort/bathroom with APC (all-purpose cleaner);

cleaning includes the balcony, mirror, bowl, floor sanitation using APC (all-purpose

cleaner and emptying the trash bin. If the room attendant is already done, he or she

will ask the guests if they have any further request. If they do not need anything, they

say “thank you” and leave the guest room.

 24

THE TRAINING EXPERIENCE

Tasks Performed / Specific Activities Assigned

I was assigned at the Housekeeping Department. We are assigned to

maintain and sustain the overall cleanliness of the establishment. Cleaning the halls

are the top priorities which is used every event and also the rooms used by the

clients. We always check the amenities inside the room if it is complete or not also,

the quality of the room. Every check out, we must check the quality of the appliances

inside the room.

Observed Strengths of the Training Area

First of all is that the supervisors was the one who disseminate the task and

knows how to handle their employees for smooth flow of the shift. They made sure to

have a briefing before the shift started. The employees were friendly, have initiative

and they know how to handle the pressure, they must not panic and can show

professionalism. The design and lights was eye appealing. They have complete

equipment for the guest convenient. All the employees were accommodating and

friendly. They were quick enough to respond to every guest`s request too. The rooms

were affordable with complete amenities. The view from the windows of the rooms

was also relaxing. They always greeted the guests and welcomed them to the hotel.

Problems Encountered

During training, I observed that The Paradiso Terrestre did not have enough

employees in the Housekeeping Department. The tasks cannot be accomplished on

time due to lack of employees. The ojt’s doesn’t complying with the given schedule

and the result was the establishments operations doesn’t operate properly.
 25

SUMMARY

The author had practicum training program at Paradiso Terrestre within 240

hours of training in housekeeping department. The purpose of this program is to

performed and accomplished the assigned tasks given to the trainee as a room

attendant in the said department; observed the strengths and weaknesses of the

establishment; identify the insights should be acquired regarding his training area;

study and familiarize the organizational structure of the said department including

the duties and responsibilities of key personnel, the department function, facilities,

tools and equipment, and standard operating procedures of the department. The

bottom line beyond this practicum training program at the end of the training is to

always keep in mind and heart the learning experiences that he learned during

training.

The hotel is a good training site; thus, the trainee was able to apply all his

skills and knowledge that she learned in school. With the help of the employees of

the hotel, He enhanced her ability not only in giving good service to the guest but

also her ability to communicate well with different kinds of people.

 26

REFERENCES

https://www.theparadisoterrestre.com/
 27

APPENDICES
 28

Appendix 1. Application Form

 29

Appendix 2. Resume

ANGELO GODRIC M. YAP

JAVIER COMPOUND PHASE 2, MOLINO VI, BACOOR

CITY CAVITE
Yap.angelogodric@gmail.com

09358378360

Objective:

To work in your respective company that will utilize my skills to advance my career.

Personal Information:

Date of Birth: May 22,1997 Nationality: Filipino

Age: 20 Sex: Male
Height: 5”8 Civil Status: Single
Weight: 55kg Language: English & Tagalog
Personal Skills:
 Computer Literate ( MS Word and MS Powerpoint )
 Flexible
 Hardworking Person
 People- Oriented
Educational Background:
Tertiary Cavite State University-Bacoor City
Campus
Bachelor of Science in Hotel and
Restaurant
Management
Soldiers Hills 4,Molino VI Bacoor City
Cavite
2014- up to present

Secondary Las Piñas East National High School Talon

 30

Village Annex
Talon Uno, Las Piñas City
2009-2013

Primary Moonwalk Elementary School

Moonwalk Village, Las Piñas City
2003-2009

Working Experience:
GEN-ONE RESOURCE SERVICE Service Provider
AND MULTI-PURPOSE COOPERATIVE June 2016- January 2018
Certifications:
 CERTIFICATE OF COMPLETION “JOLLIBEE KIDS PARTY HOSTING
WORKSHOP” (JULY 2017)
 CERTIFICATE OF APPRECIATION “DOCUMENTATION IN THE FRONT
OFFICE IN THE CRUISE LINE INDUSTRY” (NOVEMBER 22,2017) – ST.
DOMINIC COLLEGE OF ASIA
 CERTIFICATE OF APPRECIATION “CULINARY IN THE CRUISE LINE IN-
DUSTRY” (NOVEMBER 22,2017) – ST. DOMINIC COLLEGE OF ASIA
 CERTIFICATE OF PARTICIPATION “SAFETY AND SECURITY IN THE
CRUISE LINE INDUSTRY” (NOVEMBER 22,2017) – ST. DOMINIC COL-
LEGE OF ASIA
 CERTIFICATE OF PARTICIPATION “BARTENDING 101” (MARCH
30,2016) – CVSU , BACOOR CITY CAMPUS
 NATIONAL CERTIFICATE II- FOOD AND BEVERAGE SERVICES (DE-
CEMBER 13,2017) – TESDA
 CERTICATE OF PARTICIPATION “ PASTA MAKING WITH DEMO AND
INFUSION COOKING” (NOVEMBER 25, 2017) – CVSU , BACOOR CITY
CAMPUS
 CERTIFICATE OF PARTICIPATION “ INTERNATIONAL CUISINE SEMI-
NAR 2018” (APRIL 20, 2018) – CVSU , BACOOR CITY CAMPUS
 CERTIFICATE OF PARTICIPATION “ BARTENDING VERSION 2.0”
(APRIL 13, 2018) – CVSU , BACOOR CITY CAMPUS
 CERTIFICATE OF APPEARANCE “ SK MANDATORY TRAINING” (MAY
17, 2018) – DLSU, CITY OF DASMARIÑAS, CAVITE
 CERTIFICATE OF COMPLETION “ SK MANDATORY TRAINING” (MAY
17, 2018) – DLSU, CITY OF DASMARIÑAS, CAVITE
 CERTIFICATE OF TRAINING COMPLETION “ SK MANDATORY TRAIN-
ING” (MAY 17, 2018) – DLSU, CITY OF DASMARIÑAS, CAVITE
 31

Character Reference:

09367381733
JULIA ALONZO QUALITY ASSURANCE
ENGINEER
REAL LIVING DESIGN CENTER

09218859709
LIEZL ANTOLIN TEAM LEADER
BIANCAS FIRE BRICK CHICKEN

09995660574
ALDRIAN PENSON BILLING- HMO STAFF
SAMCI HOSPITAL

I hereby certify that the above information is true to the best of my knowledge.

ANGELO GODRIC M. YAP

Appendix 3.Curiculum Checklist

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33
 34

Appendix 4. Certification of Class Standing

 35

Appendix 5. Waiver
 36

Appendix 6. Recommendation Letter

 37

Appendix 7. Memorandum of Agreement

 38

Appendix 8. Location of the Linkage Establishment

Figure 1. Location map

 39

Appendix 9. Certificate of Completion

 40

Appendix 10. Accomplished Evaluation Form

 41

Appendix 11. Daily Time Record

 42

Appendix 12. Daily Journal

Republic of the Philippines
CAVITE STATE UNIVERSITY
Bacoor City Campus
SHIV, Molino VI, City of Bacoor
 (046) 476-5029

LEARNING JOURNAL

Name : Angelo Godric M. Yap______________

Date Started : February 21, 2019__________________
Date Finished : April 5, 2019______________________
Number of Hours : 240______________________________

DEPARTMENT Activity/Assigned Task

Housekeeping Week 1: February 21 - 24 , 2019

To start my On-the-Job Training

Ms. Doris gave me a company tour for

me to familiarize the establishment.

After the tour I was introduced to my

Housekeeping Supervisor, Ms Ronalyn

and to the Room Attendants, Ms. Lyn to

teach me for the basic procedure to do

when cleaning a room. During this week

my task focused on memorizing the task

which was the usual duties of trainees.

On my first day I just had an

observation. And on the following day, I

tried to help little by little my RA to be

able to familiarize and get used to it. It

was a bit hard because my body is still

 43

adjusting on the things we’re doing.

Week 2: Feb 25- March 2, 2019

This week, I can already perform

the task given to me. I was able to do

beddings but still I’m in progress. I still

have difficulties on how to make my

beddings perfect. And also how to

perform a fast but well cleaned room.

During this week, I already enjoyed my

work and looking forward to learn how

to properly clean the bathroom. I also

experience to duty in linen were I don’t

really like because I felt dizzy in

elevators. Most of the job as linen

attendant is to give the request of the

guest.

Week 3: March 3- 9, 2019

This week, I was teach to do the proper

wash down of the bathroom. I focus on

cleaning the bathroom during this week

so for the next week I can work alone in

one room without my RA as he/she

performed MUR.During night, I duty at

the penthouse. Giving towels to the

guest who wants to swim and list their

room number. Also helping the BA at

the lounge area, to assist the guest at

 44

the smoking area.

Week 4: March 10- 16, 2019

This week, I was able to perform

beddings and cleaning the bathroom.

During weekends we have a lot of

check-out rooms so by being familiar for

both task I was able to help my RA

without asking his/her help. I can clean

a room alone and when I was done in

the floor assigned to me I can also help

the other floors who still have a check

out rooms.

Week 5: March 17- 23, 2019

This week, I was taught to make request

for amenities needed in our department.

I also learned to make a gate pass for

the laundries.

Week 6: March 24- April 5, 2019

I just enjoyed my last week in

Paradiso. I’ve always been thankful for

the experience and things I learned

during my internship at Paradiso. It is a

big help for me to excel and possibly

land a job with the company. I did more

than they’re required me to do, I learn

the office politics and make friends not

 45

only by the employees of the company

but also with my co-trainees.

_________________________________ ___________________________
Name and Signature of Immediate Supervisor Name and Signature of Trainee

Appendix 13. Photo Documentation

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Appendix Figure 1. Beddings

 47

Appendix Figure 2. Beddings

 48

Appendix Figure 3. The trainee at Patio Verde Suite Room

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Appendix 14. Routing Slip