Nikunj Kumar Tyagi

VPO-Kailli

Dist-Meerut

Contact: +919927082799/+918650405149

Email: ​nikunjtyaagi@gmail.com

CAREER OBJECTIVE:

To learn more and upgrade myself in every state of life and to build a strong work base which can
help me to march the top in the long run.
ACADEMIC QUALIFICATION:

❖ Bachelors in Computer application from CCS University Meerut in 2016.

❖ Intermediate from UP Board in 2013

❖ High school from UP Board in 2011.

TECHNICAL QUALIFICATION:

❖ Diploma in Java programming.

❖ Diploma in CCNA certification.

❖ Diploma in Hardware & Networking.

EXPERIENCE​:

➔ Currently working as “ Dialer Specialist - IT” in ​Dish TV ​India Limited -

(Payroll Out-Smart​) from July’30 Till now.
Responsibilities

● Create and update dialing campaigns, filter, list strategies and reports, Monitor and adjust
performance of Dialer systems.
● Ensure and document for outbound & Inbound Dialer activity, Analysis of Dialer-output data to
identify potential problems/issues.
● Check on a daily basis all Dialer Servers Performance & All the Networks which are used in
the Environments like - PRI’s GSM Box ect, and seat the calling Pacing accordingly Data &
Agent's availability.
● Creating the Agents Id’s & D-Activated and Providing the CRM ( Portal) KT.
● Looking at the SMS Services check the Traffics on the Servers. Messages Length and
looking at the hourly Deliver percentage, Rejected Percentage & Undelivered Percentage etc.
and Coordination with the Service Providers on the New technology and If in case some
critical concern.
● Coordinate with the ISP Providers. If there are any networks getting down.
● Coordinate with Business Team If there is getting Up & Down in Leads, Discussed on data
Logic and Dial-Out performance.
PREVIOUS EMPLOYMENT:

➔ Working as “Senior IT executive” in SecureNow Insurance Broker Pvt. Ltd.

Job Description:

● Assist in preparing, maintaining, and upholding procedures for logging, reporting, and
statistically monitoring PC performance & other peripherals like ​GSM Gateways & Dialers​.
● Accurately document instances of hardware failure, repair, installation, and removal.
● Assist in developing long-term strategies and capacity planning for meeting future computer
hardware needs.
● Support development and implementation of new computer projects and new hardware
installations.
● Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract
based installations.
● Aid in development of business continuity and disaster recovery plans, maintain current
knowledge of plan executables, and respond to crises in accordance with business continuity
and disaster recovery plans..

​Operational Management

● Work with end users to identify and deliver required PC service levels.
● Liaise with, and provide training and support to, end users and staff on computer operation
and other issues.
● Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware,
networked peripheral devices, and networking hardware products.
● Where required, install, configure, test, maintain, monitor, and troubleshoot associated end
user workstation software and networking software products.
● Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers,
scanners, and other peripheral equipment.
● Monitor and test PC performance and provide PC performance statistics and reports.
● Construct, install, and test customized configurations based on various platforms and
operating systems.
● If necessary, liaise with third-party support and PC equipment vendors.
● Provide guidance to junior members of the team if required.

Company profile
◆ SecureNow​, a young insurance broking firm, is bridging a vital gap by distributing pure-risk,

commercial insurances to small and medium enterprises. These small companies do not have access
to quality insurance on their own. SecureNow is able to distribute commercial insurances in a
sustainable manner by effective use of technology. It has more than 6000 clients.

➔ Worked as “IT executive & Dialer analyst” in Paradise SMS Pvt. Ltd.
Job Description

● Manage the users Login ID, automatic calls, dialer performance regarding agents.
● Uploading the data on dialer.
● Maintain the call Recordings.
● Maintain the Campaign & Leads.
● Data Reporting & Dialer Performance Reporting.
● Maintain the PRI Lines & Lease Line.
● Ensure security of data access and backup system.
● Experience in installation of windows configuration, technical troubleshooting.
● Desktop support, technical support.
● Window Installing and software updating, troubleshooting.
Company profile

◆ Paradise SMS Pvt. Ltd. Deals with operation in sales and distribution of consumer services
like Credit Card and Real Estate.

PERSONAL DETAILS:

Father’s Name : Mr. Ravindra Kumar Tyagi

Date of Birth : 22 Feb 1996
Gender : Male
Marital status: : Unmarried
Nationality : Indian
Language Known : Hindi & English

DATE: ………….
PLACE: ……….. (Nikunj Kumar Tyagi​)