Scribd Logo
Upload

Welcome to Scribd!

  • 6 views

    Customer Journey Canvas

    Uploaded by

    Roshni Loya
    The document discusses the availability and cleanliness of the mess at IIM Raipur. It notes that there is less waiting time at tables and for food due to fewer queues. It also mentions the availability of drinking water, salt, and a menu at the tables for having meals.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content

    You might also like

    Customer Journey Canvas

    Uploaded by

    Roshni Loya
    6 views2 pages
    The document discusses the availability and cleanliness of the mess at IIM Raipur. It notes that there is less waiting time at tables and for food due to fewer queues. It also mentions the availability of drinking water, salt, and a menu at the tables for having meals.

    Original Description:

    Customer Journey Template

    Original Title

    customer-journey-canvas

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The document discusses the availability and cleanliness of the mess at IIM Raipur. It notes that there is less waiting time at tables and for food due to fewer queues. It also mentions the availability of drinking water, salt, and a menu at the tables for having meals.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    6 views2 pages

    Customer Journey Canvas

    Uploaded by

    Roshni Loya
    The document discusses the availability and cleanliness of the mess at IIM Raipur. It notes that there is less waiting time at tables and for food due to fewer queues. It also mentions the availability of drinking water, salt, and a menu at the tables for having meals.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 2

    1.

    Availability
    2.
    4. Less waitingof 3. Cleanliness
    time in
    table
    food as
    with
    the
    per
    queuesdrinking
    chairs,
    menu
    water and salt
    for having meals
    CUSTOMER JOURNEY CANVAS
    DESIGN A
    IIM Raipur Mess Roshni BETTER
    BUSINESS

    Loya – 20PGP106
    CUSTOMER
    NEEDS
    What are the customer’s basic
    needs at this moment?

    KEY
    MOMENT
    What does the snapshot picture
    of this moment look
    like?

    This Photo by Unknown


    Author is licensed under
    CC BY-SA

    CUSTOMER
    SATISFACTION
    How satisfied is the customer at
    this moment?

    BYDESIGNABETTERBUSINESS .CO
    This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
    M
    http://creativecommons.org/licenses/by-sa/4.0 or send a letter to Creative Commons,
    171 Second Street, Suite 300, San Francisco, California, 94105, USA.

    You might also like