ST1 18/20 Karl writes an email to his manager suggesting
some changes in the process of documenting
Which characteristic of technical writing is
considered violated when a web designer fails
to implement an interface that is easy for the
users to navigate?
organization
A webinar for coding and programming is
considered technical communication.
True
Which of the following is not considered a soft
skill?
programming
How many standard parts does a memo have?
4
All the entries in the heading should be
indented and vertically aligned.
False
All the entries in the heading should be
indented and vertically aligned.
Heading
Technical writing is a technical skill.
True
Kendrick is tasked to generate a financial report
for the sales performance of the startup
company where is currently employed. He
makes the report simplified but efficiently
comprehensive by incorporating charts, figures,
and other visuals. Which characteristic of
technical writing is shown here?
special features
team projects. He uses objective and
businesslike language to reflect manager-
subordinate relationship. Which characteristic
of technical writing is shown here?
tone
These are the instances of Technical Writing,
EXCEPT
motivation audio
Choose TRUE if the statement very likely comes
from a technical writing document:
Once upon a time there was a princess who
ruled a vast country.
False
Because of the pandemic and the lack of viable
profit, some companies are forced to lay off
their employees. For humanitarian reasons,
they would like to send the unfortunate news
via email in a toned down and sincere manner.
Which organizational sequence reflects this
practice?
indirect approach
A company executive finds several project
documents on a single bind. What memo should
accompany these documents so the executive
will have a quick idea on the contents?
transmittal
Write a memo to ask a quick question or resolve
a simple issue.
False
A standard memo has the word "Memo"
centered at the top of the page and includes a
heading flush to the right margin.
False
A memo should only have one topic. If a
business correspondence needs to discuss two
or more topics, an email is more appropriate to
use.
true
Doctors usually explain medical results to
patients in a simple and understandable
manner. Which characteristic of technical
writing is carefully considered by doctors prior
to using a specific style?
audience
A routine memo provides a written record of a
meeting or conversation, or just a recap of a
topic discussed that was not resolved at the
time.
true
The PCs for Dummies (and other similar titles) is
a casual, almost conversational reference text
for PCs, making its approach to the technical
topics unique. Which characteristic of technical
writing is shown here?
Style
ST2 17/20
Identify the communication flow shown in the
situation below:
A customer phones a BPO (e.g., call center)
agent to assist him on his internet and dial-up
connection and other troubleshooting matters.
Inward
Employees receive an email from the company
formally notifying them of the availability of
their performance incentives.
Downward
The Department of Health Secretary holds a
brief press conference to update the public the
status of the pandemic plaguing the country.
Outward
Hoping to land a great career, a fresh graduate
sends his résumé to his prospective company.
Inward
A project proponent sends a budget plans to
the executive committee for review
Upward
Karl writes a complaint letter to the executive
board regarding the company's policies and
protocols in hosting software development
conferences for amateur developers. The
content focuses on the budgeting and suggests
that a cut will save the company from
impending financial issues. Since these people
have high-tier company functions, he
approaches the letter in a humble, formal tone.
What factor is considered by Karl in terms of
analyzing the recipient of his letter?
role
AutoCAD is used in the industry by architects,
project managers, engineers, graphic designers,
city planners, and other professionals for varied
purposes. In terms of order of importance, how
are these users classified?
expert
An agency representing a foreign country (e.g.,
Korea) conducts a video making contest. The
participants who shall qualify are the citizens of
the host country (e.g., Philippines) who will
travel to Korea and showcase their experience
through a five-minute travel video. What type
of audience according to order of importance
are the participants?
external
Which is not a good practice in writing the Solicited job application is advantageous for
resignation letter. jobs with advertised posting.

complaining False

It talks about your entire career ever since you By technical writing standards, a picture in a
graduated. résumé is acceptable.

curriculum vitae False

Add hyperlinks in an online résumé whenever ST3 20/20

applicable.
Identify which aspect of professional image is
True shown in the sentence:
Which component should appear first in a Dress up a notch above your usual choice of
résumé? attire for work.
contact information How you look
Always thank your employer upon resignation. Do favors for an officemate once in a while.
true What you do
By technical writing standards, a picture is Check your source before telling someone what
required in a résumé. you overheard in the cafeteria.
False What you say
Nowadays, TV shows are accompanied with sign Check your source before telling someone what
language interpreters to help the hearing you overheard in the cafeteria.
impaired understand information. What type of
audience according to order of importance are What you do
the hearing impaired? Which of these stages is not of the 7-Habits of
primary audience Highly Effective People?

Which of the following is primarily considered insurgence

when a project presenter defends the value and Identify the term: It is accepting one's action's
feasibility of his proposal to a set of panelists? outcome whether good or bad.
Knowledge Level accountability
The word "résumé" is a French word which Ideally, all meetings must have refreshments.
means
True
summary
If all the team members agree on an opinion, it
What type of résumé organization is used when is called referendum.
the most recent job is listed first?
False
reverse chronological
This element should be discussed for future
meetings before adjourning the current
meeting.
new business
The following are the reasons to end the
meeting, except for one.
The group cannot handle member misbehavior
anymore.
Which of the following professional meeting
elements should come first?
purpose of meeting
Which meeting purpose may have an unlimited
attendee size?
motivational
Choose TRUE if the action shown is
professional or appropriate; otherwise, choose
false.
Since you got promoted as manager, you made
yourself a little late for the meeting you called
to show authority over your peers. You can just
apologize and say the traffic was bad.
False
Telling your team leader that your close friend
(who is also a colleague) at work forges
attendance records.
True
In which habit can we consider self-
advancement a part of?
7
Identify the term/concept: It is a measure of
output from a production process per unit of
input.
Productivity
All teams have a negative team behavior that
needs to be addressed.
True
Identify the term/concept: This refers to the
outline of items to be discussed and tasks to be
accomplished during a meeting.
agenda
If two people clash, let both question each
other and encourage them to make a complete
case.
True
Adjournment is the last stage of a meeting.
true
ST 20/20
Which is not a guideline in professional email
writing?
 One has little control over the final
audience of the email message.
 Emails are not exclusively for in-house
use.
 The copyright applies to emails.
 Take premature liberties in the
message.
Use the cc instead of bcc when mass messaging.
 False
The subject field will determine if your email
will even be opened.
 True
They reply all button will send your message to
all the involved parties as direct recipients.
 True
The Philippines is a high-context culture.
 True
Using professional titles is optional in low-  An enclosure notation should be added
context cultures. if there is an attachment.
 A typist's notation is required.
 True
This is the area here the email message is
Which type of letter is written when a company
entered.
sends an apology and offers compensation
package to their customers for the  Body
inconvenience they had in a new-launched  Text Line
project?  Typing Area
 inquiry This part of an e-mail header refers to when the
 claim message was sent, often automatically issued
 sales by the e-mail server.
 adjustment
 Date and Time
Determine whether the following is a standard  Day and Time
or optional part of a workplace letter: Signature  Date Stamp
block
The ideal length of a paragraph in an email is
 standard 10-15 lines.
 optional
 False
Determine whether the following is a standard
The first line of the paragraph in the body of the
or optional part of a workplace letter: Salutation
email should be indented.
 standard
●False
 optional
The inside address includes the complete name
Which phrase is considered a letterese?
of the recipient, the address, and the date.
 as you requested
False
 because
 as per your request The paragraph in the body of the text should
 due to ideally be five or fewer lines.

Which of the following complimentary closing True

reflects the highest form of politeness?
It is important to state the number of
 Best enclosures in a letter if there is more than one
 Best wishes enclosure.
 Regards
True
 Respectfully
Which type of letter is written when you want
Which of the following is not true?
to ask fora quote of your prospective product
 The block letter style is the most purchase?
commonly used style in workplace
Inquiry
letter writing.
 Postscripts are for emphasis only. ST5 18/20
 1. Which is an acceptable question in an Agent: I'm sorry. I don't think we've requested
interview? any paint samples. I'm afraid you've got the
 What is your religion?
 wrong line
 Are you single?
 wrong transfer
 Do you smoke?
 wrong number
 How old are you?
10. Choose the politest response.
2. Online interviews are as important as
Postponing a phone conversation:
face-to-face interviews.
 True
 This isn't a good time for me,
3. Which is not a behavioral question?
but can I call you back at three
 Describe a time that you worked
to talk?
successfully as part of a team.
 I'm sorry, I'm really busy and I
 Give me an example of when you
can't talk right now.
showed initiative and took the lead.
 I'm so swamped. Let's talk later,
 Tell me about a time when you solved a
OK?
difficult problem.
11. In leaving a voice message, the time and
 Describe your ideal work environment.
date of call should be included.
4. Alert your references that they may be
 True
contacted by the employer.
12. Choose the politest response.
 True
Answering a ringing phone:
5. Do not ask about salary or benefits,
 Good morning. Zelig Industries.
especially during the first interview. It is
 Good morning, this is Jolene, secretary,
best to let the interviewer mention
may I help you?
those topics first.
 Good morning. Zelig Industries, Jolene
 True
speaking How may I help you?
6. For some who have anxiety problems,
13. Rehearsing success stories is making up
chewing gum is acceptable during the
stories that will impress the employer.
interview.
 False
 False
14. Phone call interviews are less formal
7. Choose the correct word, phrase, or
than face-to-face interviews.
response. "I want to reach Gregg, but I
 True
think the is busy."
15. What type of interview question is the
 line
following:
 tone
 signal What will you do if you find out that your
8. 'Hi' is casual. 'Hello' is more formal. colleague is still valuable stuff?
 True
 Question to Get Acquainted
9. Choose the correct word, phrase, or
 Question to Gauge Interest
response.
 Question about Experience and
Agent: Good afternoon. Hi Tech Inc.
Accomplishments
Client: Hi, I'm calling from Gould's Paints about  Question about the Future
the paint samples you ordered.  Challenging Question
 Situational Question
 16. What type of interview question is the
following: Do you prefer to work by
yourself or with others? Why?
 Question to Get Acquainted
17. Identify the term/concept: This is a
service feature that allows a speaker on
an extension instrument to place one
call on hold and to speak with another
caller on a separate line.
 consultation hold
18. Identify the term/concept it means to
press the buttons on the phone.
 dial
19. At which phase does the receiver/agent
establish rapport with the

customer?

 1
 2
 3
 4
 5
20. "Before we address your concern, we
are sorry for the inconvenience that
you've had with the service." At which
phase does this spiel apply?
 1
 2
 3
 4
 5