DMMC INSTITUTE OF HEALTH SCIENCES PAGE

DEPARTMENT OF BUSINESS ADMINISTRATION 1

I. EXECUTIVE SUMMARY

The “D and N Center” or the Day and Night center is a 3-storey business
building with a total area of 715 square meters located at Levitown highway,
Maraouoy Lipa City, Batangas. The Day and Night center is a commercial
building with a total of seven businesses. The first floor includes the two food
businesses and the event center namely “The Heavy weight”, “The
Lightweight” and “The D and N Event Center”. Storey 2 consists of 2 stores,
“The feather weight” that offers school supplies and “The Bar-tam weight” that
offers light liquors and meals. On the third floor, the internet café named “The
cruiserweight will be located and an open space smoking area for smokers.
On the front and side of the building, there is a parking lot with a total area of
278 square meters with a 3 by 5 meters standard space for each vehicles.

Our main objective is to establish a day and night business as we provide

variety of needs of individuals such as the students, workers and residents in
Lipa and in the area. Variety of needs of individuals gives business people an
opportunity to do business by satisfying them as they offer the needs of their
potential customers. We aim to provide meals that suits the customer’s tastes,
lifestyles and preferences, offer accessible and fast services as we serve
affordable tools and educational commodities, promote safe and well-
maintained parking facilities and gives potential customers and clients perfect
and affordable solution for gatherings meetings and events.
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DEPARTMENT OF BUSINESS ADMINISTRATION 2

INTRODUCTION

Change occurs in a blink of an eye. The trends, environment, and

lifestyles of individuals are also not static. Businesses are popping everywhere
because their goal is to fulfill the different needs of their potential consumers.
Variety of needs is an opportunity for entrepreneurs to gain profit by offering
products and service that suits to the customer’s expectations. The application of
market strategies can help every business to determine where they will put their
business and to study who are their potential customers. Lipa city, the city of all
seasons and first class city in the province of Batangas with 332,386 people
living in the area, and known for its stable economic growth with the revenue of
₱1,292,675,075.36 as of 2016 became one of the target market places to build
businesses for entrepreneurs knowing that there is a large number of potential
customers to build relationship with. Large categories of people in Lipa city are
the students, workers and residents living in the area. Our goal is to fulfill the
variety of needs of people. Our proposed business and facility plan will offer
variety of goods and services to satisfy their needs. The D and N center.
D and N or the Day and Night center is a twin building open 24 hours. It is
a three-storey building consists of seven businesses: café (light meals), heavy
meals, internet café, school supplies store, bar, event center and parking area
namely: lightweight, heavy weight, cruiser weight, feather weight, bartam weight,
the event center and the parking area respectively. The seven businesses of the
D and N center aims to serve different potential customers such as students,
workers, and residents in the area. As different businesses are entering the
market, they are formulating different strategies to fulfill their needs. The purpose
of the D and N center is to provide the goods and services that is expected by
everyone.
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DEPARTMENT OF BUSINESS ADMINISTRATION 3

II. Environmental and Industry

Analysis SWOT ANALYSIS

Strengths
 Strong market demographics
 Good infrastructure
 Proper management
 Parking
 Location
 More sales opportunity
 Wide range of expertise
 Manpower
 More customer accommodation

Weaknesses
 Workload
 Costly

Opportunities
 Adapting new technologies
 Retaining acquired potential customers
 Market growth
 Business expansion
 Attract new investors
 Continue to redevelop anchor spaces to make the D and N center more
productive.
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DEPARTMENT OF BUSINESS ADMINISTRATION 4

Threats
 Government policies that may affect the business operations
 Competitor’s entrants
 Existing business within the area
 New player in the market
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DEPARTMENT OF BUSINESS ADMINISTRATION 5

PESTLE ANALYSIS

Pestle analysis helps us to plan our proposed business facility to know its
environment and its possible impact on the customers and to the performance of
our business.

POLITICAL
 Trade regulations
 Pricing regulations
 Taxation, (TRAIN law)
 Wage legislation
 Mandatory employee benefits

ECONOMICAL
 Exchange rates and stabilities of the host currencies
 Labor and operational cost
 Customer’s high purchasing power

SOCIAL
 D and N is located around the Lipa campuses and other establishments
 Some of the potential customers always follow the trends that changes
their leisure interest
 Goods and services demanded by customers is necessary to identify
because it is affected by their interest and beliefs
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DEPARTMENT OF BUSINESS ADMINISTRATION 6

TECHNOLOGICAL
 Potential customers are more attached to social media that gives the
influence known as the “Internet connectivity”.
 Automation of new equipment, machineries and facilities to eeliminate
human errors and gives more efficient processes that results to an
effective output.

LEGAL
 Patents/ intellectual property
 Employment laws and regulations
 Health and safety law
 Consumer protection
 Discrimination law

ENVIRONMENTAL
 Waste management
 Attitude towards and support to renewable energy
 Climate and weather.
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DEPARTMENT OF BUSINESS ADMINISTRATION 7

III. DESCRIPTION OF THE BUSINESS

The D and N center is a commercial building located at Levitown highway,

Maraouoy Lipa City, Batangas consists of seven businesses. For the first floor,
the interior and exterior is designed to be flexible. Customers can see only two
stores which are “The light weight” or the café type of business that offers light
meals and can be a study area for the students. Another is our “The Heavy
weight” that offers heavy meals for breakfast, lunch, dinner and more. When the
wall that divides the two stores removed, the two businesses can transform into
another business, named: “The D and N event center” that is perfect for
gatherings, meetings and other events. The second floor consists of two
businesses, the “Feather weight” that offers school supplies knowing that there
are lots of students from different campuses are near the area, and the “Bar-tam
weight” that offers light liquors. The internet café and printing shop is located at
the third floor of the building together as well as the open space area that can be
the “tambayan place” of the customers. The seventh business is the parking area
that requires fees as we offer a standard space for each vehicle.

To ensure the success of the business, the D and N center has set their
mission, vision and core values for guidance to keep in line with our goals.

Mission
To fulfill the variety of needs of different individuals by offering multiple innovative
products with excellent, fast and accessible quality service as we demonstrate
warmth and graciousness to make every customers comfortable, to relax and
party their way.
Vision
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DEPARTMENT OF BUSINESS ADMINISTRATION 8

To become one of the most famous business that offers quality products and
services.

Core Values

- Warmth
- Graciousness
- Efficiency
- Integrity
- Professionalism
-
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DEPARTMENT OF BUSINESS ADMINISTRATION 9

PRODUCTS OF THE BUSINESS

The D and N center has seven businesses that offers both products and
services. The list of products offered are the following:
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DEPARTMENT OF BUSINESS ADMINISTRATION 10

BUSINESS PROPONENTS
The D and N center was made possible the business proponents as they provide
ideas and corresponding capital to make the proposed business feasible.

PROPONENTS
Baisa, Reggieangelyn M.
Encarnacion Jelyn D.
Jallores, Jonathan N.
Lat, Bernadeth L.
Natividad, Justin P.
Orias, Sweetzel
Sevilla, Mariella
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DEPARTMENT OF BUSINESS ADMINISTRATION 11

IV. Operational Plan

The D and N center manages the internal operations and oversee the
designs, management, and behind the scenes of work to run in an efficient
manner and as effective as possible. We make sure that the operation is
running as well as it possibly can and in line with the smooth efficient service
that meets the expected requirements and needs of the customers. Handling
issues such as the designs, operation and maintenance of the system that is
essential to produce quality products and to provide better services.

The D and N is ensuring to have an effective utilization of resources

such as labor, raw materials, money, and other support activities that will help
the business to strive the overall improvement of the production that will
contribute in making the products align with the customer requirements and
organizational goals. The essence of an effective labor resources, it controls
the entire operation by selecting the employees and staffs that embodies the
required competencies (skills, knowledge and abilities), good communication,
and able to meet targets under pressure will create a good working
environment.

Competent employees are appointed with the respective duties and

responsibilities. The manager empowers the staffs by giving them targets and
goals to accomplish, communicating, planning, monitoring, appraising job
results, disciplining employees, coordinating systems, policies, procedures
and productivity standards.
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DEPARTMENT OF BUSINESS ADMINISTRATION 12

position Duties

The D and N operation strategy in day to day operation aims to

prevent food shortages by determining the target units to be sold or to be
consume in a period of time. Through that strategy, we can identify the costs
and the raw materials needed to prepare so we can minimize the waste,
provide and maintain consistent, fresh and quality products and service
standards as we keep every small details essential to the business operations
knowing that it can be consider as a vital few. Proper scheduling of tasks and
responsibilities for day and night shift of employees is a must to pay attention.
Taking corrective actions in any problems and focus the satisfaction of
customers using customer feedback, concerns and complains to maintain the
best internal business environment that will surely have a direct impact on
customers and help the business itself to keep in line with the organization’s
mission and vision.
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DEPARTMENT OF BUSINESS ADMINISTRATION 13

Operation Schedule

SHIFT TIME OPERATION WORKING HOURS

Light weight 10 am to 10 pm 12 hours
Heavy weight 24/7 24 hours
Feather weight 8 am to 8 pm 12 hours
Cruiser weight 10 am to 10 pm 12 hours
Bar- tam weight 5pm to 5 am 12 hours
The event center 24/7 24 hours
The parking 24/7 24 hours

Operation hours for D and N are at 10 am till 5 am in the morning. Our

workers will be divided into two working shifts wherein they need to fulfill 12
hours each shift. This is done to ensure that the business will run the operation
smooth daily. There are four managers that are working on a day shift. The
workers must come early to ensure that the business is ready to welcome the
customers. For closing, safety is the priority as well as the cleanliness of the
business itself.

Business Hours
The business
Business Name operates dailyHour
Peak 24/7. Business peakTime
time are as follows:
Light weight Lunch Time 10 am – 2 pm
Snack Time 3pm – 5pm
Dinner time 7 pm – 10 pm
Heavy we ight Lunch Time 10 am – 2 pm
Snack Time 3pm – 5pm
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DEPARTMENT OF BUSINESS ADMINISTRATION 14

Dinner time 8 pm – 12 pm
Feather weight Break Time 10 am – 12 pm
After Class 4 pm – 6 pm
Cruiser weight Lunch Break 10 am – 12 pm
After Class 4 pm – 10 pm
Bar-tam weight Dinner time till early 6 pm – 12 am
morning
The Event Center Special occasions Christmas, Birthday
parties etc.
Parking Weekends 24/7

The peak time expected is due to the time that the business is expecting
to have huge number of customers. To have meals, spend leisure times, for
educational purposes and more. We plan our business hours to ensure that we
are prepared and ready to serve the large number of customers during peak
hours.

Key Suppliers

The D and N center offers variety of products and services to different

customers
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DEPARTMENT OF BUSINESS ADMINISTRATION 15

V. PRODUCTION PLAN
a. Process flow chart
b. Machineries and equipment
c. Raw materials requirement
d. Insurance
e. Working schedule
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DEPARTMENT OF BUSINESS ADMINISTRATION 16

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DEPARTMENT OF BUSINESS ADMINISTRATION 17

VI. Marketing Plan

Our goal is to provide products and services to different kinds of

customers and to satisfy them while gaining profit and increasing our
organizational value. Our goal is to enhance the customer relationship by building
brand awareness. As a newbie or a beginner, we aim to have an efficient market
strategy to enter the market and to ensure customer acquisition.

Our marketing objective are the following:

 Define the target market of the proposed business
 Increase awareness with the help of the marketing strategies (7ps) for an
effective promotion strategies and proper positioning
 Strategies to build customer relationships.

Market Analysis Summary

Lipa city, a first class city in Batangas province is known because of its rapid
economic growth and its large population. Number of establishments, businesses
and commercial buildings are located in the area because businessmen sees the
business opportunity knowing that there are lots of people such as students,
workers, and residents are around the area that can be their potential customers.

A. Definition of the market

Market appeal extends also into every age group through a stronger
appeal among younger section of the population. The market appeal will
be stronger in the urban and suburban areas where the faster pace of life
is more receptive to the quick convenience of the products and services.
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DEPARTMENT OF BUSINESS ADMINISTRATION 18

Our target market is classified into three categories:

a. Students

students are our primary market. Our proposed business will be

located around the lipa campuses and it will be a great opportunity
for us if we will acquire the students as our potential customers.
Milktea shops and cafes are popping everywhere and these shops
can also be a study area for students. When they get hungry, they
can also go to eat heavy meals at the heavy weight. School
ssupplies are sold in our store and internet café is also available.
After a stressful day, they can go and chill to our bar that offers
moderate liquors. As our primary market, their convenience is our
priority.
b. Workers
We consider the workers as our secondary market. Workers
are the potential customers that are more concern on their
money. They are more practical and ensuring that they are
spending their money in a wise manner or the products and
services that we offer are worth the price.
c. Families
Considering family as our target market is a great marketing
opportunity. As we gain loyalty to all ages, it is a chance for us. As
we appeal to the teens and children, it is enough to attract the
parents.
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DEPARTMENT OF BUSINESS ADMINISTRATION 19

B. Positioning strategy

D and N center will be located at located at Levitown highway, Maraouoy

Lipa City, Batangas. The location of our business is at the national highway along
the lipa campuses such as “The APEC school”, “University of Batangas”,
“Kolehiyo ng Lungsod ng Lipa” etc, and companies and establishments around
the area.

C. Pricing strategy
Our product price is set to keep certain objectives such as
maximizing profits, achieve the target return of investment, increase
sales and to keep the rivalry or to be superior between competitors.
Costs including the production, research and development, and the
over head.The seven businesses of D and N will be offering different
products with corresponding prices.

Product Price
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DEPARTMENT OF BUSINESS ADMINISTRATION 20

D. Distribution Strategy

D and N is a new business that will enter to the market. Just like the other
businesses, we do distribution by offering to the customers directly or face to
face. The customers will order to the stall and wait to process their order. They
can also take home the products that they order.

E. Promotion Strategy

Our aim is to increase awareness for our proposed business to be

known by the customers. There are two ways to do promotion for D and N.

i. Social media
The following application will be utilize by the D and N
center.

- Facebook
- Twitter
- Instagram

The posts of the page will be shared and repost by the different
personal accounts of the business partners to spread the awareness of
the product. Social media will help because of it is accessible by everyone
and it is not costly.

ii. Leaflets and brochures

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DEPARTMENT OF BUSINESS ADMINISTRATION 21

The leaflets and brochures will be given to different people in

Tanauan the municipalities near the area for potential customers to be
well informed and to persuade them to buy our product.

Grand Opening
We will offer promos, different games and will invite speakers to get
the attention of the potential customers. We will offer product promos
such as “buy two, get one with a 50% discount!”
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DEPARTMENT OF BUSINESS ADMINISTRATION 22

VII. Strategic Operations Management

A. Model of Competitive Strategy

The Total Number of Competitors

The D and N’s location gives us competitive advantage knowing it is more
accessible to students near the area. “Levitown” offers different products such as
food, clothes, is a place and services that can affect the customer acquisition of
our business. Lipa city is a wide city that consists of many establishments that
offers different products and services. Food courts are located everywhere.
Cafes, bars, internet café, printing and computer shops, events fast food chains
book stores and malls.

The Market Characteristics

The goal of D and N is to serve every individuals by offering the specific
needs and satisfying them. Our primary market are the students from different
campuses within and near Lipa. Most of the students are looking for a place
where in they can relax, feel comfortable do stuffs for educational purposes
leisure and more. The D and N conducted a geographical market analysis by
identifying the optimum location to serve customers and will give us an effective
business opportunity in gaining profit. Our secondary market are the workers
such as employees from factories, hospital and other businesses that looks for
affordable products and services yet make customers feel that it worth the price.
The residents are also considered as our target market as we make appeal to the
residents near the area. We analyze Lipa City in

The Quality and Extent of Individual Firm Strategies

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DEPARTMENT OF BUSINESS ADMINISTRATION 23

D and N offers variety of products and services that’s why we consider the
different establishments and businesses that offers the same as ours. Our Heavy
weight business offers heavy meal. (Uncle CHeffy, purple beatle, brand x
burger,pink diner) We consider the fast foods, food courts, and other food
establishments that offers heavy meals such as lunch, dinner, snacks etc. We
also consider fast food and other restaurant as our competitors. When it comes
on our event center business. In response to our competitors, Heavy weight will
be open 24 hours justlike other fastfood restaurants for the accessibility of the
customers. Lightweight offers light meals and its ambiance can be relaxing and
can be a study area for students. Our competitors are all the cafes and milk tea
shops, that offers light meals Café de lipa, Cafae Stlla, Hugot café, dreamland,
Inifnitea, base café, star frappe and more. in response to our competitors, our
Light weight will ensure the peaceful ambiance, wide study area, and affordable
prices of meals.
Our cruiserweight offers accessible, fast internet access, printing and book
binding services. We consider all the small and big computer shops near our
area. Most of our potential costumers are students and in respond to the
competition, we wil be having discounts to our services. Customers that will
consume three hours and up will have 10% discount as well as customers that
will print 100 pages and up. Our feather weigh business offers school supplies
that’s why we consider books stores, and even small stores that offers school
supplies as our competitors. Bar-tam weight offers light liquors with safe, relaxing
and affordable ambiance. Bars and Beer houses are located everywhere. We
ensure that our customers will feel safe and secured by providing enough
bouncers and securities for their safety.
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DEPARTMENT OF BUSINESS ADMINISTRATION 24

Tactical Actions to Competitive Rivalry

The D and N center consider the competitors in its market analysis to

identify the market position of the business and to determine the actions that a
business can do to adjust on the changes and to become a part of the market
competition.

Competitive Response

D and N center is a new business that will enter in the market. It’s a
challenge for our business to acquire and retain the customers. We ensure the
effective management for the internal operations of all stores inside the business
both day and night operations. Commitment between the employees, managers
and suppliers are clearly emphasized and put attention. Timely and accurate
information that is accessible for all the people involved in the organization.
Competent employees are appointed with enough training and problem solving
management skills so they can deal with different problems that may arise with
the organization. Timeliness and commitment with suppliers or the effective
supplier relationship is treasured to keep the operations running without lapses.
When it comes to the logistics and inventory operations. D and N will be using
the JIT or the Just-In Time manufacturing system wherein we receive only the
supplies needed to produce forecasted by the units to be sold on a specific
period to avoid wastage. Internal operation is effective with proper leadership and
team work it is a competitive strategy that competitors will not see.
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DEPARTMENT OF BUSINESS ADMINISTRATION 25

Tactical Response

D and N has a large numbers of competitors. As a newbie in the market,

the first goal of D and N is to acquire customers. Competitors already built
customer relationship to the market. For our business to attain its goal, we
formulate a marketing strategy for customer acquisition. 4 weeks before our
grand opening, we will make sure that the market will be aware of the products
and services that we will offer. We will build brand awareness by spreading
photos, plans and video advertsiements on social media. Leaflets and brochures
will be given directly around Lipa and near the area.

For our grand opening, we will invite a speaker or an influential personality

for the people to come to our place. On that case, it is a chance to offer our
products and services to potential customers and for them to see how well our
facility management is. Discounts will be offered both on goods and services that
we offer. For customer retention, we will continue our market research to
determine the changing needs, lifestyles and preferences of the customers so we
an continuously innovate our products to make the customers satisfied.
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DEPARTMENT OF BUSINESS ADMINISTRATION 26

Internal Operations
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DEPARTMENT OF BUSINESS ADMINISTRATION 27

Organizational Structure
The D&N involves 7 owners which is also the managers carrying out a
business purpose. The proponents have exclusive right to hold, use, benefit
from, enjoy, convey, transfer and otherwise dispose of an asset or share. Also
they will share equal rights, contribution to initial investment, skills and
responsibility in managing the business. Each individual partner assumes full
responsibility for all of the business debts and obligations. Since the D&N have
multiple businesses they will hire qualified employees with the needed skills and
abilities for other respective position that will help them to keep the day-to-day
operation of the business run smoothly, successfully and align with the mission
and vision of the business.

MANAGERS

Dining & Utilities & Maintenance Security

The Dining & Kitchen consist of waiter/waitresses, cashier, chef, and

dishwasher. Under the Utilities & Maintenance includes the janitor/janitress and
repair maintenance. The managers are the following:
 Baisa, Reggieangelyn
 Encarnacion, Jelyn
 Lat, Bernadeth
 Jallores, Jonathan
 Natividad, Justine
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DEPARTMENT OF BUSINESS ADMINISTRATION 28

 Orias, Sweetzel
 Sevilla, Mariella S.

Line of Authority
The following are the qualifications, duties and responsibilities of respective
positions:

POSITION QUALIFICATION RESPONSIBILITY NO.

OF
STAF
F
Manager  Minimum of  Planning, directing and 7
a overseeing the
Bachelor’s operations and fiscal
degree or health of a business
equivalent operating unit within
in business an organization.
or a  Leading the
workgroup department of a group of
people in
ally related many instances.
field.  Provide oversight and

Minimum of direction to the
three years employees in the
of operating unit in
responsible accordance with the
leadership
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DEPARTMENT OF BUSINESS ADMINISTRATION 29

experience organization’s policies

s in and procedures.
manageme
nt or
supervisory
positions.
 Specialized
training in
managing
human
resources,
preferred.
Dining & Kitchen
Cashier  High school  Handle cash 10
degree transactions with
 Basic PC customers using cash
knowledge registers
and  Scan goods and
familiarity collect payments,
with issues receipts and
electronic refunds
equipment  Make sales referrals,
(e.g. cash cross-sell products
register, and introduce new
scanners, ones
money
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DEPARTMENT OF BUSINESS ADMINISTRATION 30

counters  Greet customers when

etc. entering or leaving
 Proven establishment
working  Keep report of
experience transactions
in retail 
cashier or  Check patrons'
sales identification to ensure
that they meet
minimum age
requirements for
consumption of
alcoholic beverages.
Chef  Associate’s  Work in different 12
4-year sections of the kitchen
bachelor’s  Prepare, cook and
degree in assemble dishes and
culinary make sure that they
arts go out on time
 Formal  Oversee the day-to-
training day running of the
through kitchen, order food
culinary and undertake the
programs kitchen inventory (this
 Complete potentially includes
certificate budgeting)
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DEPARTMENT OF BUSINESS ADMINISTRATION 31

programs  Be in charge of
that training and oversee
typically hygiene and
last a few cleanliness in the
months kitchen
 Prepare and plate
dishes and have an
input into menu design
Dishwashe  High school  Strength and stamina 6
r diploma or required to lift loads
GED and empty/clean all
preferred trash receptacles
 No  Highly organized,
experience managing placement
is required of all kitchen items
but it is and dishes
welcomed  Commitment to all
(we will around cleanliness,
provide including dishwashing
training as and dish storage
needed)  Follow sanitation and
 Able to safety policies at all
work in hot, times
humid
environmen
t and be on
your feet for
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DEPARTMENT OF BUSINESS ADMINISTRATION 32

8-hour
shifts
Waiter/  High school  Check with customers 18
Waitresses diploma to ensure that they are
preferred enjoying their meals
 Food and take action to
handler correct any problems
card  Remove dishes and
required glasses from tables or
 Experience counters; take them to
working in kitchen for cleaning.
a restaurant  Assist host or hostess
by answering phones
to take reservations or
to-go orders, and by
greeting, seating, and
thanking guests.
 Perform cleaning
duties, such as
sweeping and
mopping floors,
vacuuming carpet,
tidying up server
station, taking out
trash, or checking and
cleaning bathroom.
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DEPARTMENT OF BUSINESS ADMINISTRATION 33

 Provide guests with

information about local
areas, including giving
directions.
 Serve food or
beverages to patrons

 Present menus to
patrons and answer
questions about menu
items, making
recommendations
upon request.
 Clean tables or
counters after patrons
have finished dining.
 Inform customers of
daily specials.

Utilities & Maintenance

Janitor/  At least  Work during operating 4
Janitress high school hours take care of
graduate immediate issues
 Physically (think spills, accidents
fit and other clean up
emergencies that
endanger the
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DEPARTMENT OF BUSINESS ADMINISTRATION 34

customer or
pleasantness if the
environment)
 Do simple tasks and
moving on to more
complex assignments
that involve equipment
like wet-dry vacuums,
buffers and polishing
machines
Maintenanc  High school  Conducting routine 2
e/ repair diploma inspections of
 Related premises and
degree equipment
from a  Perform preventive
technical maintenance
college  Handling basic repairs
 Proven and maintenance
maintenanc  Diagnosing
e mechanical issues and
experience correcting them
 Skilled in  Repair machines,
the use of equipment, or
hand and structures as
power tools necessary
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DEPARTMENT OF BUSINESS ADMINISTRATION 35

 Ability to
take apart
machines,
equipment,
or devices
to remove
and replace
defective
parts
 Ability to
check
blueprints,
repair
manuals, or
parts
catalogs as
necessary
Security  Must be at  Secures premises and 5
Guard least 25 personnel by patrolling
years old property; monitoring
but not surveillance
more than equipment; inspecting
50 years buildings, equipment,
old and access points;
 Must be at permitting entry.
least 162
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DEPARTMENT OF BUSINESS ADMINISTRATION 36

centimeters  Obtains help by

in height sounding alarms.
 Must be at  Prevents losses and
least high damage by reporting
school irregularities;
graduate informing violators of
 Must be policy and procedures;
physically restraining
and trespassers.
mentally fit  Controls traffic by
to work as directing drivers
Security  Completes reports by
guard/ Lady recording
guard observations,
 Must have information,
undergone occurrences, and
Pre- surveillance activities;
Licensing interviewing
Training witnesses; obtaining
Course/Bas signatures.
ic Security  Maintains environment
Guard by monitoring and
Course setting building and
 Exempted equipment controls.
From  Maintains
attending organization's stability
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DEPARTMENT OF BUSINESS ADMINISTRATION 37

Pre- and reputation by

Licensing complying with legal
Training requirements.
Course/  Ensures operation of
BSGC equipment by
completing preventive
maintenance
requirements;
following
manufacturer's
instructions;
troubleshooting
malfunctions; calling
for repairs; evaluating
new equipment and
techniques.
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DEPARTMENT OF BUSINESS ADMINISTRATION 38

a.
F. Financial Plan
a. Start up costs
G. Timetable