Danny Nguyen

Oct 30, 2021 Reading

 
SCORE: 11.50

 
Saturday CLB 7/8 with Jessica Hiebert
October 30
Assessment: Reading a Complaint Email

Read the following complaint email and answer the questions. Remember to read the questions carefully and answer them completely. 

You will have 1 hour to complete the assessment. 

Assessment - Reading - Getting Things Done

Good luck!

Completed on Saturday, 30 October 2021, 11:09 AM

Information
Information text

From: Edward.can@gmail.com

To:
robin.smith@villarentals.com

September
12, 2021

Subject:
Maintenance Bill Change

Dear
Mr. Smith

I have
been a tenant in your condominium complex for the past year and have been
paying all rental and maintenance bills on time.

As mentioned
to you many times earlier, the working committee had sent out notices stating
that maintenance charges for tenants’
stands revised from $70 to $95 with
effect from April 2021 while the occupants who are owners will continue to pay
$70. They did give 3
months notice, but this is unjust.

Since
we have signed a rental agreement for two years which clearly specifies that
the rental charges would be $560 and maintenance
charges will be $70, I request
you to pay the increase in maintenance charges of $15 from April 2021 and clear
outstanding dues pending
which the society has warned that they will charge a
fine on me for late payment. I have attached my copy of our rental agreement
which
was signed on November 20, 2020 for your viewing.

Despite
several verbal reminders, the difference amount has not been credited by you so
far. I request you to treat this matter as urgent
and do what is needed. If
this matter is not resolved shortly, I will have no other choice than to bring
this matter to the Saskatchewan
Rental Ombudsman.

Thank you,

Edward
Can

Question 1
Complete
Mark 2.00 out of 2.00
Question text

What is the relationship between the sender and

recipient? Explain.

This is a relationship between landlords and tenants, They discussed the bill changes of maintenance tasks.

Feedback

The sender and recipient are renter/landlord. We know this because the sender says they have been a tenant (renter) in the recipients
condo building. As well, they have signed a rental agreement together.

Comments
Comment:
Question 2
Complete
Mark 1.00 out of 1.00
Question text

What is purpose of the letter?

The tenant complained about maintenance charges to the landlord

Feedback

The purpose of the letter is to complain to the landlord about an issue. By sending the complaint on paper, they have proof of their
communication.

Comments
Comment:
Question 3
Complete
Mark 1.00 out of 2.00
Question text

What is the tone of the letter? Explain.

It looks formal style, opening and closing (dear, thank you), content(gets to the point quickly), and polite language (the writer utilizes
specific words in a specific way)

Feedback

The tone of the letter is assertive. The sender is complaining to the recipient, stating facts (dates, numbers), and tells the recipient of
future actions they will take.

Comments
Comment:

Formal, yes, but remember tone has more to do with the emotion as well.

Question 4
Complete
Mark 1.00 out of 2.00
Question text

What does the sender want the recipient to do?

The tenant requested the landlord to pay the rise in maintenance charges. 

Feedback

The sender wants the recipient to reimburse him for the charges he has already incurred and pay for the future charges.

Comments
Comment:

From when? Past? Present/future?

Question 5
Complete
Mark 2.00 out of 2.00
Question text

What does the sender say they have attached to the

email? Why would they attach that?

Edward sent a copy of the signed rental agreement to Smith, He wants the landlord to review a tenancy agreement again.
Feedback

The sender has attached a copy of their rental agreement. He does this as this is a contract that they have both signed which they then
both have obligations to abide by.

Comments
Comment:
Question 6
Complete
Mark 1.00 out of 2.00
Question text

If you were the recipient, how would you solve this

issue? Explain.

It’s
essential that I get a good understanding of the tenancy. That
no
increases are allowed during a fixed-term lease or
not. And I explained
that we (villa rentals) add extra service or facilities, The tenant is willing
to pay
increases in changes, and cost increase should be reasonable.

Feedback

Answers may vary, but must be logical and well explained.

Comments
Comment:

Answer is a bit unclear. Would you write this into the tenant agreement? But what would you do with the current complaint?

Question 7
Complete
Mark 2.00 out of 2.00
Question text

The sender states that they have given 'several verbal reminders' about this issue. Why would they write this is the letter? Why
wouldn't they continue to give verbal reminders?

The tenant does a written letter because there are different amount of money that has not been credited by the landlord
in verbal reminders.
Feedback

The sender would write this in the letter to have proof that they have talked to the landlord about this issue already. As well, since their
verbal reminders have not been taken seriously, they need to have their complaint in writing. This will ensure they have documentation
about their complaint if/when they take the issue to the Ombudsman.

Comments
Comment:
Question 8
Complete
Mark 1.50 out of 3.00
Question text

The Saskatchewan Rental Ombudsman deals with disputes

between renters and landlords. If this matter was brought to the
Ombudsman’s
office, who do you think they side with in the matter and why?

Based on information about the rights and responsibilities of landlords and tenants,  believe the tenant is right.

Feedback

Answers may vary, but must be logical and well explained.

Comments
Comment:

Need a bit more detail. What about the rights and responsibilities would favour the tenant?

Reading - Getting Things Done - Needs Practice