MZUMBE UNIVERSITY

FACULTY OF LAW

COURSE : LLB 1
NATURE OF WORK : GROUP ASSIGNMENT

SUBJECT : COMMUNICATION SKILLS FOR LAWYERS

SUBJECT CODE : COM 103

LECTURE :

PARTICIPANT

01: YUSUPH HAMISI KISWAGA : REG 1236009/T.20

02: RICHARD ALLAN CHABO : REG 1236041/T.20

03: BRUNO MATHIAS NJOGOLO : REG 1236010/T.20

04: REHEMA E MWASONYA : REG 1236/T.20

05. EUJEN SWEETBERT GAHUNGA : REG 1236044/T.20

06: JANETH A. NKENZI : REG 1236/T.20

07: MARTHA GODFREY MBOYA : REG 1236244/T.20

08: MAGOOGE E.CHACHA : REG 1236261T.20

QUESTION:
What are the receptive communicative skills? What is the necessity for the receptive
communication skills to the management of an Organisation?
 TABLE OF CONTENT

1.0 INTRODUCTION
2.0 MAIN BODY
2.1 IT IS THE SOURCE OF IMPOTANT DETAILS
2.2 IT PROMOTES MOTIVATION.
2.3 IT CREATE TEAM WORK WITHIN THE ORGANISATION
2.4 SOURCE OF DISPUTES SOLVING AND CONFLICTS RESOLUTION IN
ORGANIZATION
2.5 IT IMPROVES RELATIONSHIP AND TRUST
2.6. IMPROVE PRODUCTIVITY
3.0 CONCLUSION
4.0 REFERENCES
1.0INTRODUCTION.
The organizations are the social systems formed on the basis of mutual interest, also can be
defined as the group of people who teamed as one and have the same goal 1.The mutual interests
are safeguarded by various activities of planning by the management. They must skillfully apply
the communication systems to keep the healthy organizational environment. It must be
remembered that the activities of the management and the employees in any business
organization are governed by social as well as psychological laws. If the management has to
keep the healthy organizational environment and healthy relations with the individuals from
outside, other business houses, government authorities, etc., it must use the communication
channels and media effectively. Sociologically, organizations are social systems in which people
have their individual as well as social roles and status. Organization need communicative skills
in order to insure it grow and develop. Huge number of organisation failed to reach their purpose
simply because of the inactive communicative skills. Communicative skills defined as the skills
that made transfer of knowledge ,skills, Massage, idea and value become
complete .Communicative skills divided into main types Received communicative skills and The
Productive communicative skills2.One of the most important skills is receptive communicative
skills. Receptive communicative skills are the skills that involve process of receiving and
understanding the message, formation, and an ideas from the sender ,it require a person to pay an
attention with the clear mind, good placing preparation and ensure that is physically fit so that
can achieve effective receptive communicative skills3. Communicative skills involve that main
two major skills which are the Listening skills and reading as both skills involve the acquisition,
obtain and gate information, idea, and massage from the sender (encoder).The skills is some time
known as the passive skills4
Listening skills, Refer to form of receptive communicative skills that involve paying an
attention and concertation with clear understanding the information ,ideas, Message and
knowledge from sender to receiver through ear, eyes and whole body and respond on it by
feedback. Something important to note is Hearing is not listening, simply because hearing
involve receiving of sound waves through hearing organs that everyone with it can hear except
for these who have biological problem at the hearing organs. Also Reading skills is the skill that
involve critical passing through the written document that can be
either ,pamphlets ,journals ,magazine and books with understanding and respond by feedback on
it. Reading skills, these are skills that involve passing through written documents in order to
obtain various information, details and ideas, active reading is more required to the development
of management of an organisation.5

1
P.S.Zalabak Fundamental of Organization p.17
2
D.T, Msabila, (2014).Effective legal communication skil.Dar es Salaam.E&Dvision publishing.
3
D.T, Msabila, (2014).Effective legal communication skil.Dar es Salaam.E&Dvision publishing.
4
https://www.teachingenglish.org.uk /article/receiptiveskills
5
H.J.Machumu&D Msabila, Improving and using communication skills
2.0MAIN BODY
NECCESITY OF RECEIVED COMMUNICATIVE SKILLS TO AN ORGANIZATION.
2.1. IT IS THE SOURCE OF IMPOTANT DETAILS
Receptive skill are more necessary for the many source of information that are made with
purpose, good example is Research articles and manual works Without the ability to read one
would not know how to use The information that is presented in those material likewise when it
comes listening for directions Gain information or carry out an order if listening Have not being
gained similarly the same scenarios can be given for entertainment purpose and there would be a
communication gape based on the lack of receptive skills 6.Listening enables you to acquire facts
so that you can make decisions that benefit your business. By listening to a job applicant in an
interview, for example, you might discover his attitudes toward the profession, performance in
previous jobs and information not detailed on his resume. This additional insight can help you
decide whether the applicant is a good fit for your company. A supervisor who listens to an
employee’s complaint about a health risk on the job might reduce injuries and enhance job
performance, lack of communication can lead to the collapse of any organization.
Communication can also lead to productivity and helps to avoid unnecessary delays in the
implementation of policies7
2.2 IT PROMOTES MOTIVATIONS.
 Manager can improve morale and productivity by understanding what motivates each employee.
Listen to employees to discover what aspects of the job they find most rewarding and
challenging. Don’t expect to understand an employee’s needs from a single conversation.
Continue to be an attentive listener so that the employee knows you are sincerely interested in
what she has to say.Olso the existence of various task in an organization clarification is more
important simply because the clarification of information make the employee to understand the
about what to do or not to do. The situation of understanding such clarification is through the
receptive communicative skills which can be either listening or reading skills. Only through
these skills the direction on how to do something and create good and attractive work within an
organization is obtained. Good example there is various order and task provided by boss,
Through these skills one can organize work as it was required by boss and to insure that the
organization reach at required place.8

2.3. IT CREATE TEAM WORK WITHIN THE ORGANISATION.

A team only succeeds when they listen to each other – and that doesn't mean listening to reply,
but listening with a purpose. Listening is an important communication skill that not everyone

6
H.J.Machumu&D Msabila, Improving and using communication skills.
7
https://www.researchgate.net/publication
8
H.J.Machumu&D Msabila, Improving and using communication skills
possesses, and lack of listening can cause conflict within your team. To practice active listening,
look the person in the eye while they are talking. Once they are done, confirm that you
understand what they are saying by briefly summarizing what they said. Additionally, encourage
active listening during team meeting, allowing time for people to clarify statements and ensure
that everyone understands each other. A meeting facilitator or skilled chairperson can help
promote effective communications within a team and may even suggest group exercise for
building active listening skills in your group member9
2.4. SOURCE OF DISPUTES SOLVING AND CONFLICTS RESOLUTION IN
ORGANIZATION.
Effective communication and problem-solving skills go hand in hand. Employees who struggle
on the job naturally look to managers for guidance to solve their problems. A manager who lacks
discretion, however, is unlikely to gain the trust he needs to address co-worker conflicts,
declining performance or substance abuse issues. Failure to address these situations, in turn,
jeopardizes the organization's productivity and ability to carry out its mission. 10 Conflicts are
likely when employees from different generations find themselves working together. Good
communications skills are a must for managers wanting to succeed in this environment. For
example, the competitive drive of Baby Boomer employees born between 1946 and 1964 may
not sit well with Generation X and Y peers, born in 1965 or later, who desire a less intense work
life. Managers must avoid blanket stereotypes when trying to encourage the various groups to
interact with each productively.

2.5 IT IMPROVES RELATIONSHIP AND TRUST.

Instead of one person feeling the pressure to come up with an amazing new idea, brainstorming
allows employees to share the load of innovation, and encourages employees to work together
respectfully and responsibly, to develop ideas and create viable solutions to problems. If these
employees are from different sectors within a business, this also encourages inter-office staff to
share their views on a particular issue – increasing understanding across the business. Listening
is essential to building trust. If one member of a team doesn’t listen to instructions, an entire
project might fail. To develop trust, pay attention to verbal instructions and deadlines. Listen for
statements a coworker might make regarding his own strengths and weaknesses as it relates to a
project, so that you can collaborate in a way that maximizes each other’s strengths. Reading
skills can be great conversation starters and can help bond with new people. Readers can have
multiple stories to tell or topics to discuss, and can easily become the center of attention due to
their knowledge. Their ability to objectively critique issues also makes them popular

2.6 IMPROVE PRODUCTIVITY.

9
https://u.osu.edu/ngzheng/team-work-and-receptive-communication
10
https://leaderchart.org/the-10-commandements-of-communication-to-build-trust/
Effective listening can produce unintended results that ultimately benefit both the business and
the speaker. For example, when a department takes the time to really listen to employees, she
hears not only what they’re saying but gets insight into what makes each employee tick. The
better a manager understands his employees the more effectively he can motivate employees.
This makes it easier for a manager to choose appropriate rewards such as public vs. private
praise, additional responsibilities or a greater degree of independence.11
3.0 CONCLUTION
Receptive communication can be used for any or more of the following objectives: information,
advice, order, suggestion, persuasion, education, warning, raising morale and motivation. The
executives need information to plan and organize; employees need it to execute their job
satisfactorily. Information must be from a reliable source. Giving advice is very important
objective of communication. Advice is given to the subordinate to influence his opinion or
behavior. Effective advice is both man oriented and work-oriented. Order is a directive to a
subordinate to do something in a particular way. Orders may be written or oral, general or
specific, procedural or operational, mandatory or discretionary. Suggestions can be voluntary and
anonymous; submitted through suggestion boxes. Employees should be encouraged to give
suggestions. If employees do not abide by the norms of the organization, or violate the rules and
regulations, it may become necessary to warn them. Warning is a forceful means of
communication, for it demands immediate action. But in order to retain its effectiveness, it
should be used sparingly and discreetly. Communication is the life blood of business. No
business can develop in the absence of effective internal and external communication. Besides,
communication skills of employees are given high weightage at the time of their appointment as
well as promotion.

4.0 REFERENCE
BOOKS
11
H.J.Machumu&D Msabila, Improving and using communication skills.
H.J.Machumu&D Msabila, Improving and using communication skills
P.S.Zalabak Fundamental of Organization p.17

D.T, Msabila, (2014).Effective legal communication skil.Dar es Salaam.E&Dvision publishing.

H.J.Machumu&D Msabila, Improving and using communication skills

OTHER
https://u.osu.edu/ngzheng/team-work-and-receptive-communication
https://leaderchart.org/the-10-commandements-of-communication-to-build-trust/
https://www.researchgate.net/publication
https://www.teachingenglish.org.uk /article/receiptiveskills