Building norms for team EQ

Individual Groups Cross-Boundary

Norms that create awareness of emotions
Interpersonal understanding Team self-evaluation Organisational understanding
1. 1. 1.
2. 2. 2.
3. 3. 3.

Perspective taking Seeking feedback

1. 1.
2. 2.
3. 3.

Norms that help regulate emotions

Confronting Creating resources for working with Building external relationships
1. emotion 1.
2. 1. 2.
3. 2. 3.
3.
Caring
1. Creating an affirmative environment
2. 1.
3. 2.
3.

Solving problems proactively

1.
2.
3.