Tourist at C Commoda Tion Regulations Appendix

Tourist
accommodation
classification
criteria
( First Edition )
(Arabic is the official language of the Ministry of Tourism)

Page Number
1. Hotel 03
1.1. Heritage hotels 33
1.2. Resorts 34
1.3. Wellness hotels 36
1.4. Boutique hotels 40
1.5. Hotel villa 42
Contents 2. Serviced apartments 46
3. Camping 70
4. Capsule hotel 81
5. The Hostel 87
6. Holiday house (chalets) 95
7. Accessibility requirements 111
Appendix 2
accommodation classification criteria
1 Hotels
Hotels
Definition A Hotel is a facility that provides paid lodging, with full services on a daily basis and it is classified by stars.
of hotels
The grading To classify a hotel, a three-step grading process will be applied which covers mandatory, minimum criteria, and a minimum score per category.
processes 1. Mandatory Requirements: All mandatory requirements have to be met by a hotel. Without full compliance to these points, a classification is not
possible. The hotel’s license is at risk if any non-conformities cannot be rectified in due course.
2. Minimum Requirements: In case one or more minimum requirements (“M”) are not fully met, a classification in the desired category will not be
possible. The hotel must solve this situation swiftly in close cooperation with the MT or it will be downgraded.
3. Minimum Score: All points added, an overall percentage of all points in comparison to the total of possible points:
Classification categories in KSA are:
Classification categories 1 Star 2 Stars 3 Stars 4 Stars 5 Stars 6 Stars

Minimum points per category 465 542 620 774 1084 1393
Maximum points per category 593 618 779 939 1,152 1,548
Required parentage 30% 35% 40% 50% 70% 90%
Appendix 4
Hotels
Hotel Classification checklist

Max.
0. Mandatory points to
No. Requirement points to
Requirements count
count
All necessary licenses and certificates are available and valid. Printed and
published actual pricelist of the hotel building (price list is available in
1 public area such as the reception and the internet, containing valid prices 2 2 M M M M M M
per person or per room; tax or other applying charges must be included or
separately listed).
1. General Hotel Max.

No. Requirement points to Points
Requirements count
The hotel name is clearly visible on the building exterior, in Arabic and
2 2 2 M M M M M M
English.
Clean Hotel building front, without any wall & water damage, well
3 2 2 M M M M M M
Hotel Architecture and maintained
Exterior Design
4 The entrance is clear and easily recognizable as a hotel entrance. 2 2 M M M M M M
5 Lighting at the entrance area (min. 150 lumens). 2 2 M M M M M M
Cleanliness and a hygienically stainless hotel building, are basic

Cleanliness / Hygiene 6 10 10 M M M M M M
requirements in every star category.
Conservation Status 7 All facilities are in perfect condition and well maintained. 10 10 M M M M M M
All services are provided by competent and recognizable employees. Staff is

Staff 8 10 10 M M M M M M
recognizable by name-tags or position tags in Arabic and English.
9 Parking lot - for cars 3 3 M M
Appendix 5
Hotels
Max.
1. General Hotel No. Requirement points to Points
Requirements count
10 Parking lot - for busses. 1 1
Parking / Loading
11 Hotel garage for cars. 5 5 M M
Facilities
12 Charging station for electric vehicles (e.g. cars, bicycles). 3 3 M
At least one elevator for every 50 rooms in buildings over 13 meters

high. Or buildings consisting of more than three floors, except for
the hotel basement. (a 1-4 star hotel above 13 meters high or with
13 more than three floors, needs one elevator for every 50 rooms) 15 15 M M M M M M
5/6*: For hotels with more than one floor. (For hotels with 5- and 6-stars,
one elevator must be available for 50 rooms on each floor, regardless of
the overall height of the building.)
Elevator The area of each elevator shall not be less than 2,0 m² (the minimum
14 elevator load 630 kg, width x depth: 1,3 m x 1,6 m, the minimum width of 2 2 M M M M M M
the elevator door: 90 cm).
15 Elevator or stairs interior includes luxurious installations and decorations. 2 2 M

If the hotel does not have lifts or barrier-free access, this will be announced
16 2 2 M M M M M M
on the official website for advance information for tourists.
Signs are posted in the elevator for floors, rooms, and public areas
17 2 2 M M M M M M
identification.
Appendix 6
Hotels
Max.
Requirements count
18 Motion sensors are used for corridor lighting. 2 2 M M M
Corridors are not less than 1.80m wide (Saudi Building Code chapter
19 2 2 M M M M M M
8.16.2).
Signage and information to tourist for use of special area e.g. "smoking
Corridor and Stairwells 20 2 2 M M M M M M
area”.
The corridor floor is covered with resilient materials (good in terms of
21 2 2 M M M
materials and quality).
Provide guidance signage indicating (floor number, directions and room
22 2 2 M M M M M M
numbers) in front of the elevator and corridors.
Elevator for the staff of the hotel (mandatory for buildings with more than
23 5 5 M M M M
two floors).
24 Supplier entrance (mandatory for buildings with more than 20 rooms). 5 5 M M M M
Building logistics Separate staff entrance (could be also supplier entrance but never the
25 5 5 M M M M M M
main entrance of the hotel).
Separate service room for housekeeping (storage of cleaning material, and
26 5 5 M M M M
mandatory for a hotel with floors with more than 10 rooms per floor).
27 In-house laundry service. 10 10 M
Appendix 7
Hotels
Max.
Requirements count
28 The mandatory requirements of the Accessibility Annex are fulfilled. 5 5 M M M M M M
29 Accessibility - Annex to classification criteria, fulfilment = 20% 1
30 Accessibility - Annex to classification criteria, fulfilment = 21-40% 2

Handicapped
accessible
31 Accessibility - Annex to classification criteria, fulfilment = 41-60 % 5 3
32 Accessibility - Annex to classification criteria, fulfilment = 61 - 80% 4
33 Accessibility - Annex to classification criteria, fulfilment = 81 - 100 % 5
Appendix 8
Hotels
2. Reception and Max.

points
Services at the No. Requirement points
to count
Reception to count
34 The main entrance exterior is decorated. 2 2 M M M M
35 Automated software to register guest data. 2 2 M M M M M M
36 All employees in uniform or the traditional Saudi Attire for Saudi nationals. 2 2 M M M M M M
37 Use of automatic double doors or revolving doors. 2 2 M M M M
Complete first aid kit and defibrillator in accordance with red crescent
38 2 2 M M M M M M
requirements.
General Services
Provide a contact number of a medical center that can be called in case of
39 2 2 M M M M M M
emergency.
40 Provide natural plants and flowers for decoration. 2 2 M M M M M M
41 Provide Free Wi-Fi service in the lobby area. 2 2 M M M M M M
42 Provide electrical sockets beside the seats. 2 2 M M M M
43 A clearly separated area offering full guest privacy (a desk or counter). 1 1 M M M
Appendix 9
Hotels

points
to count
Reception to count
44 A clearly designated reception area offering full guest privacy. 6 6 M M M
45 Set of seats at the reception. 1 M M M
46 Lobby with seating and beverage service. 10 5 M
47 Reception hall with seating and beverage service. 10 M M
48 Reception service, 24 hours availability by phone from inside and outside 1 M M

General Services Reception desk operating 14 hours. Reception services are accessible by
49 3 M
phone 24 hours from inside and outside.
6
Reception desk operating 16 hours. Reception services accessible by phone
50 4 M
24 hours from inside and outside
51 Reception desk operating 24 hours. 6 M M
Check-in with electronic devices (the system that allows guests to check-in
52 6 6
digitally, for example from their mobile phones).
53 Express checkout. 3 3
Appendix 10
Hotels

points
to count
Reception to count
54 Bilingual employees (Arabic, English). 2 2 M M
Multilingual employees (Arabic, English and at least one other

55 4 4 M
foreign language).
56 Photocopying- and scanning-service available for guest use. 2 2 M M M
57 Valet parking service is available and indicated on the Website. 10 10 M M
58 Doorman (an employee assigned with this task). 15 15 M M

General Services
Concierge (a certified employee assigned with this task, responsible
59 for providing special services to guests such as booking restaurants, 15 15 M M
coordinating trips and events).
60 Hotel bellboys/servants (employees assigned with this task). 15 15 M M
61 Luggage service on request. 2 M M

5
62 Luggage service. 5 M M
Appendix 11
Hotels

points
to count
Reception to count
Secured luggage storage for arriving and departing guests, equipped with
63 5 5 M M M
shelves and baggage identification cards.
64 A systematic approach to guest complaints is implemented and verified. 2 2 M M M M M M

General Services
Turndown service in the evening as additional room control (preparing
65 the room for the night, curtains are closed, slippers are placed by the bed, 10 10 M M
beddings are loosened …etc. …).
66 Rooms cleaned before guest check-in. 1 1 M M M M M M
67 Daily room cleaning. 1 1 M M M M M M
Room Cleaning / 68 Daily towel change on request (during every stay per guest). 1 1 M M M M M M
Change of Linen
Bed linen change for every new guest, at least once per week
69 1 M M M
and/or on request.
2
Bed linen change for every new guest, at least twice per week
70 2 M M M
and/or on request.
Laundry / Ironing Service 71 Dry cleaning service (received before 9.00 a.m. returned within 24 hours). 3 1
Appendix 12
Hotels

points
to count
Reception to count
72 Dry cleaning service (received before 9.00 a.m. returned within 9 hours). 3 3
73 In-house ironing service (returned within 1 hour). 2 2 M M
74 Laundry and ironing service (return time to be arranged). 1 M

Laundry /
Ironing Service Laundry and ironing service (received before 9.00 a.m. returned on
75 4 3 M
the same day, excluding weekends).
Laundry and ironing service (received before 9.00 a.m. returned within
76 4 M M
9 hours).
77 Laundry service (dry cleaning or washing) returned within 1 hour 5 5 M
Method of Payment 78 Credit & debit cards are accepted. 2 2 M M M M M M
79 In-house technical support. 2 2 M M
Other 80 Umbrella (rain or sun protection) at the reception / in the room. 1 1 M M
81 Latest issues of magazines at the reception or in rooms. 1 1 M M
Appendix 13
Hotels

points
to count
Reception to count
82 Daily newspaper offer (printed or digital). 2 2 M M M
83 Sewing service on request. 2 2 M M M
84 Shoeshine service on request. 2 2 M M M M

Other
Shuttle service or limousine service on request
85 2 2 M M
(if outsourced, there has to be a counter in the lobby).
86 Guests are escorted to their rooms upon check-in. 2 2 M M
87 Central Air conditioning in all indoor public areas. 2 2 M M M M M M
88 Restroom for each gender in public areas (at or near lobby). 3 3 M M M M M M
Restrooms 89 Provide a bidet shower beside each toilet. 2 2 M M M M M M
90 A wastebasket is available. 2 2 M M M M M M
Appendix 14
Hotels

points
to count
Reception to count
91 Toilet paper and hand tissue are available. 2 2 M M M M M M
92 Provide automatic flush systems, soap containers and toilet flush button. 2 2 M M M M M M
Provide lighting, distributed appropriately (two points for having LED

93 2 2 M M M M M M
lighting, one point for having normal lighting).
Restrooms 94 No water leakage and no rust on fittings or connections. 2 2 M M M M M M
Use of efficient water-saving fittings installed on every tap and water

95 2 2 M M M M M M
hose.
96 Adequate motion sensor lights in restrooms. 2 2 M M M
97 Save water posters. 2 2 M M M M M M
98 Standard room size for 2 adults room size (incl. bathroom / WC) ≥ 16 m² 25 10 M M
Room size & types
99 Standard room size for 2 adults room size (incl. bathroom / WC) ≥ 18 m² 25 15 M
Appendix 15
Hotels
Max.
points
3. Rooms No. Requirement points
to count
to count
100 Standard room size for 2 adults room size (incl. bathroom / WC) ≥ 22 m² 20 M
25
101 Standard room size for 2 adults room size (incl. bathroom / WC) ≥ 30 m² 25 M
102 Number of suites, (2 points per suite, max. 6 points). 6 6 M M
Room size & types 103 At least 80% of the rooms are non-smoking rooms. 3 3
104 At least 50 % of the rooms have a balcony or terrace in the room. 2 2
105 Door locking system is available for each guest room or suites 2 2 M M M M M M
Personalized greeting of each guest with flowers or present in the room

106 6 6 M M
(no screen messages).
107 Bed with a modern and well-kept mattress at least 13 cm thick. 15 1 M M

Sleeping Comfort
Bed system consisting of an elastic spring system and a modern, well-kept
108 15 5 M M M M
mattress with a total height of at least 18 cm.
Appendix 16
Hotels
Max.
points
to count
to count
109 15 10 M
110 15 15 M
111 Adjustable, ergonomic bed system. 5 5
Single beds of at least 0.80 m x 1.90 m and double beds of at least 1.60
112 1 M M
m x 1.90 m.
Sleeping Comfort Single beds of at least 0.90 m x 1.90 m and double beds of at least 1.80
113 5 M
m x 1.90 m.
25
114 15 M M
m x 2.00 m.
115 25 M
m x 2.00 m.
116 10% of beds with a length of at least 2.10 m. 5 5
117 Adjustable baby cots on request. 3 3 M M M
Appendix 17
Hotels
Max.
points
to count
to count
118 Fully encased mattress with zippers. 10 10 M M M M M M
Mattresses have to be flipped every three months (3 month sticker at the

119 5 5 M M M M M M
mattresses and additional documentation by housekeeping department)
Mattresses are replaced with new ones every five years maximum (proof
120 10 10 M M
must be enclosed with the classification application).
Mattresses are replaced with new ones every seven years maximum
121 5 5 M M M M
(proof must be enclosed with the classification application).
Annual deep cleaning of mattresses (proof must be enclosed with the
122 10 10 M
application for classification).
Sleeping Comfort
123 At least one bed linen per bed 2 M M M
2
124 At least 2 bed linen per bed. 2 M
125 At least 3 bed linen per bed for ( 5 Star) and 6 bed linen per bed for 6 star 10 10 M M
Allergy-friendly bed linen on request (proof must be enclosed with the

126 2 2 M
classification application) on request.
127 Duvets on request. 1 1 M M M M M M
Appendix 18
Hotels
Max.
points
to count
to count
128 Additional blanket on request. 2 2 M M M M
Contemporary, well-kept pillows. Standard cushion size 80 x 80 cm.

129 1 1 M M M M M M
Ergonomic cushions are also available in 40 x 60 cm.
130 Fully encased pillows. 5 5 M M M M M M
Annual deep cleaning of pillows / new purchase max. 1 year ago (proof
131 8 8 M M M M M
must be enclosed with the classification application).
Sleeping Comfort 132 Additional pillow on request (no decorative pillow). 1 1 M M M M
133 2 pillows per guest (no decorative pillows). 4 4 M M
Pillow menu (printed or digital version with a choice of minimum 6

134 4 4 M M M
different types)
135 Room darkening possibility (e.g. curtains / shutters). 1 M M M M

5
136 Room full darkening option (e.g. roller shutters, opaque blackouts). 5 M M
Appendix 19
Hotels
Max.
points
to count
to count
137 Daylight curtains or equivalent privacy screen. 3 3
138 Washable bed mat. 3 3
139 Wake-up device. 2 2 M M M M M M
140 Prayer rug. 5 5 M M M M
141 Holy Quran available on request. 5 5 M M M M M M
142 Qiblah direction within 1m from the door. 5 5 M M M M M M

Room Furnishing
Wake-up service. (automated telephone wake-up call for 1-4 star hotels
143 1 1 M M M M M M
and personal telephone wake-up call for 5 star hotels)
Wardrobe / niche of appropriate capacity. Cloakroom where at least 2
144 1 1 M M M M M M
garments can be hung with at least 2 coat hangers.
145 Linen drawers. 1 1 M M M M M
At least 5 hangers of two types (trouser hanger, clothes hanger). Metal

146 1 M M M
hangers are not accepted.
3
Appropriate number of uniform hangers (min 5 hanger male and 5
147 3 M M M
hanger female clothes) min. 3 types.
Appendix 20
Hotels
Max.
points
to count
to count
148 Coat rack / coat hook. 1 1 M M M M M M
149 Hanging possibility for clothes bag (outside the wardrobe). 1 1 M M
150 1 chair at least 1 M M
151 1 seat per bed 2 M M M M

4
152 1 comfortable seat (upholstered armchair / couch) with side table / shelf. 4 M M M
1 additional comfortable seat (upholstered armchair / double-seater

153 4 M M
couch) in double rooms and suites.
Room Furnishing
154 Table / desk / table top. 1 M M
5
Table, desk or writing top with a free work surface of at least 0.5 sqm and
155 5 M M M M
appropriate desk lighting.
156 Bedside table / storage possibility at the bed. 2 2 M M M M
157 Accessible, free mains socket in the room. 1 1 M M M M M M
158 Additional, accessible, free mains socket near the table. 2 2 M M M M
159 Accessible, free mains socket near the bed. 1 1 M M M M M M
Appendix 21
Hotels
Max.
points
to count
to count
USB socket international adapters in the room at the desktop or next to
160 5 5 M M M M
bed or USB and international adapters on request at the reception.
USB socket and international adapters in the room, at the desktop or
161 5 M
next to bed.
162 Central switch for room lighting electricity next to the door. 3 3
163 Room lighting can be operated from the bed. 2 2
164 Central operation of the room lighting from the bed. 4 4 M M M

Room Furnishing
165 Nightlight (max. 50 lumen) 1 1
166 Appropriate room lighting (300 lumen). 1 1 M M M M M M
167 Reading light at the bed (300-500 lumen). 2 2 M M M M M
168 Full length dressing mirror. 2 2 M M M M
169 Adequate space for suitcase shelf or suitcase rack. 1 1 M M M M
170 Wastepaper basket. 2 2 M M M M M M
Appendix 22
Hotels
Max.
points
to count
to count
171 safety box at the reception 1 M M
172 central safety box for luxurious items 3 M M M M

Safe / Depot Facilities 10
173 in room safety box with instruction manual 8 M M M
174 Safe with integrated power socket in the room. 10 M
175 Appropriate soundproofing of windows & walls. 8 8 M M M
176 Sound-absorbing doors / double doors. 8 8
177 Rooms with centrally controlled air conditioning. 8 M M M M

Noise Protection / 15
Air Conditioning
178 Rooms with individually adjustable air conditioning 15 M M
Air conditioning of the public area (restaurant, lobby, reception hall,

179 4 4 M M M M M M
breakfast room).
Harmonious corridors atmosphere in the public guest area (light, smell,
180 4 4
music, color, etc.).
Appendix 23
Hotels
Max.
points
to count
to count
181 Radio programs. 1 1 M M M M
182 Audio / multimedia player. 2 2 M M M
183 Permanently installed electronic medium in the bathroom. 5 5 M M
184 Television with remote control. 2 M M
Television set in an appropriate size for the room conditions with remote
185 control and program overview. The TV-screen must be large enough to 4 M
watch TV from the seating area of the room. 6
SMART TV in a suitable size for the room conditions with remote control,
Consumer Electronics program occupancy overview and current TV. The TV-screen must be large
186 6 M M M
enough to watch TV from the bed and the seating area of the room or
suite.
187 Additional TV´s in suites in size appropriate for the space conditions. 2 2
188 Satellite / DVBT or cable reception. 2 2
Pay-Tv / movie channels / videogames with child blocking option /

189 5 5
streaming services.
190 Universal power adapter on request. 2 2 M M M
Chargers/adapters to be provided upon request (for various electrical

191 2 2 M M
devices such as mobile phones).
Appendix 24
Hotels
Max.
points
to count
to count
192 Telephone accessible to the hotel guest. 1 M M M M M M

8
193 Telephone in the room with multilingual operating instructions. 8 M M M M
194 Internet access in the public area (e.g. Wi-Fi). 2 M M M M M M

8
Telecommunications 195 Free Internet access in the room (Wi-Fi). 8 M M M M
196 Internet terminal with printing possibility in the public area. 5 5 M M M
Internet terminal in the room on request (for example smartphone,

197 1 M M
tablet, mobile modem with laptop).
3
Internet terminal in the room (for example smartphone, tablet, mobile
198 3
modem with laptop).
Emergency evacuation plan and emergency contact numbers displayed
199 2 2 M M M M M M
inside the room in both Arabic and English.
Further
Requirements Hotel information via the Internet (such as location, meal times, opening
200 hours of hotel facilities) and can be accessed via search engines such as 1 1 M M
Google and others.
Appendix 25
Hotels
Max.
points
to count
to count
Bilingual service guide A-Z (The service guide A-Z must be attached to the
201 2 M
classification request.)
3
Multilingual service guide A-Z (the service guide A-Z must be attached to
202 3 M M M
the classification request) in the room.
Informative material on local museums and tourist sites in public areas
203 1 1 M M M M M M
and/or rooms.
204 Daily newspaper in the room (printed or digital). 2 2
205 Writing utensil and notepad. 1 1 M M M M

Further
Requirements
206 A correspondence folder containing papers, envelopes and a pen. 3 3 M M
207 Provide trouser iron 3 3
208 Laundry bag. 1 1 M M M M
209 Iron and ironing board on request / or an ironing room. 2 M M M

4
210 Iron and ironing board in the room. 4 M M M
Appendix 26
Hotels
Max.
points
to count
to count
211 Sewing kit on request. 1 M M M

2
212 Sewing kit in the room. 2 M M
213 Shoe horn in the room. 1 M M M

1
214 Shoe horn in the room on request. 1 M M
Further 215 Shoe polish kit in the room. 2 2 M M M

Requirements
216 Shoe polishing machine in public areas. 3 3 M M M M
Spyhole, optical one or camera, in the entrance door of every room and
217 2 2 M M M M M M
every suite.
218 Additional locking device on room door. 3 3
219 Coffee machine in the room. 15 15 M
220 Bathroom area ≥ 5 m² 5 M
Bathroom Comfort 221 Bathroom area ≥ 7.5 m² 15 10 M M
222 Bathroom area ≥ 9 m² 15 M
Appendix 27
Hotels
Max.
points
to count
to count
All rooms have toilets / shower cabins or bathrooms / bathtubs
223 1 M M M M M M
(The heater must be hidden)
All rooms have toilets / shower cabins and 10% of the rooms have 10
224 10 M
bathtubs and shower cabins.
225 All rooms have toilets / shower cabins and bathtubs 10 M
226 All rooms have additional separated toilet 5 5 M
227 Shower area separated by a wall or glass door. 5 5 M M M M M M
Washbasins with continuous supply of hot and cold water with sufficient
228 1 1 M M M M M M
Bathroom Comfort water pressure (The heater must be hidden)
229 Provide a hand hose beside each toilet. 1 1 M M M M M M
230 All bathrooms / restrooms must be equipped with a ventilation system. 1 1 M M M M M M
231 Double washbasins in double rooms and suites. 5 5 M
232 Washable bath mat. 1 1 M M M M M
Lighting at the washbasin (not less than 200 lumen).

233 2 1 M M M M M M
234 LED Lighting at the washbasin (not less than 200 lumen) 2
Appendix 28
Hotels
Max.
points
to count
to count
235 Permanent anti-slip device- or floor in shower and bathtub. 3 3 M M M M
236 Mirror. 1 1 M M M M M M
237 Mirror with anti-fog function (heated). 5 5 M
238 Accessible, free socket near the mirror. 1 1 M M M M M M
239 Cosmetic mirror. 1 1
240 Movable cosmetic mirror. 2 2 M M M

Bathroom Comfort
241 Illuminated cosmetic mirror (400 lumen). 1 1 M
242 Towel holder / hook. 1 1 M M M M M M
243 Heating possibility in the bathroom. 5 5 M M M
244 Towel warmer. 3 3
245 Shelf. 1 1 M M M
246 Generous shelf space. 3 3 M M M
Appendix 29
Hotels
Max.
points
to count
to count
247 Tooth mug / glass. 1 1 M M M M M M
Personal care items on request (toothbrush, toothpaste,

248 1 M M M
disposable razor, e.g.).
2
249 Personal care items (toothbrush, toothpaste, disposable razor, etc.). 2 M M M
250 Soap or wash lotion on the washbasin. 1 1 M M M M M M
251 Liquid soap or shower gel in the shower area / bathtub. 1 1 M M M M M

Bathroom Comfort
252 Shampoo. 1 1 M M M M M
253 Body care products in individual flacons. 2 2 M M
Additional cosmetics (e.g. foam bath, shower cap, nail file, cotton swabs,
254 4 4 M M M
cotton pads, body lotion) 1 point per article 1, max. 4 points.
255 Paper facial tissues. 2 2 M M M M M M
256 Spare roll of toilet paper. 1 1 M M M M M M
Appendix 30
Hotels
Max.
points
to count
to count
257 1 towel per guest. 1 1 M M M M M M
258 1 bath towel per guest. 2 2 M M M M M
259 Bathrobe on request. 2 M

4
260 Bathrobe. 4 M M
261 Slippers on request. 1 M

3
262 Slippers. 3 M M
263 Hairdryer on request. 1

Bathroom Comfort 2
264 Hairdryer. 2 M M M M
265 Bathroom stool on request. 3 3 M M
266 Bathroom scales. 1 1 M M
267 Foot pedal litter bin. 1 1 M M M M M M
268 100% of rooms equipped with bath tub. 15 15 M M
269 Telephone in the bathroom / restroom. 5 5 M M M
270 TV in the bathroom (e.g. integrated in the mirror or next to the bathtub). 5 5
Appendix 31
Hotels
Max.
points
4. Food & Beverage No. Requirement points
to count
to count
271 Complementary drinks on arrival. 1 1 M M M M M M
272 Complementary min. 2 bottles of water in the room. 2 2 M M M M
273 16 hours beverages via room service. 2 M

4
274 24 hours beverages via room service. 4 M M
Drinks
275 Maxi bar on every floor. 2
276 Refrigerator in the room. 6 2
277 Minibar (with drinks and snacks). 6 M M M
278 Coffee / tea maker with accessories in the room 4 4 M M M M
279 Hotel lounge with drinks and snacks open 6 days a week 4 M
Lounge 6
280 Hotel lounge with drinks and snacks open 7 days a week 6 M M
Appendix 32
Hotels
Max.
points
to count
to count
281 Breakfast room 3 3 M M M M M M
Extended breakfast offering at least one hot drink (either tea or coffee),
282 fruit juice, fruit salad/fruit and a selection of bread/rolls, butter, jam, 1 M M
sausage and cheese.
Breakfast buffet / equivalent breakfast menu. Self-service offer with a
Breakfast 8
283 wider selection of an Extended Breakfast with supplementary egg dishes 2 M
and cereals.
A breakfast buffet service or a la carte breakfast is provided, and guests
284 8 M M M
are served by a staff
285 Breakfast menu in room service. 5 5 M M
286 14 hours of meals in the room service. 5 M

10
287 24-hour menu in room service. 10 M M
Restaurant Restaurant operating 6 days a week
288 12 M
(6 points per restaurant, 12 points maximum).
20
Restaurant operating 7 days a week
289 20 M M M
(10 points per restaurant, 20 points maximum).
Appendix 33
Hotels
Max.
points
to count
to count
290 Vending machine or Coffee shop open for at least 6 hours 5 M M
291 1 restaurant or coffee shop 5 M
292 1 restaurant (at least 10 tables) and 1 coffee shop 20 10 M
Restaurant 293 2 restaurants (min 1 á la carte) and 1 coffee shop 15 M
294 3 restaurants (min 2 á la carte) and 1 coffee shop 20 M
295 Diet menu / allergy friendly menu. 2 2
296 Regional menu. 4 4
Restaurant: the equipment for children (high chairs, tables etc.) is in

297 4 4 M M M M M M
perfect technical condition, there is no risk of injury.
High chairs are securely fastened preventing the child from falling out or
298 4 4 M M M M M M
Safety the chair from falling over.
Kitchen is regularly inspected, outcomes documented, defects promptly
299 repaired and HACCP concept adopted. All legal requirements regarding 4 4 M M M M M M
food hygiene and food safety are fulfilled (on site check).
Appendix 34
Hotels
Max.
points
5. Event facilities No. Requirement points
to count
to count
300 Banquet hall with a capacity of at least 50 persons 2

Banquet Facilities
(Banquet=all kind of
celebration events like 301 Banquet hall with a capacity of at least 100 persons 8 4
weddings, birthdays,
balls…)
302 Banquet hall with a capacity of at least 250 persons 8
Conference room(s) covering an area of 36sqm - 100sqm and a minimum

height of 2.50m. with adequate lighting (200 lumen min.), telephone,
303 10
WLAN, projector, screen of proportionate size, flip chart, coat rack, 8
sockets min. with extension cables.
Conference Facilities
(can be used for Conference room(s) covering an area of min. 100sqm and a minimum
conference purpose height of 2.75m. with adequate lighting (200 lumen min.), telephone,
304 20 15
as well, only points WLAN, projector, screen of proportionate size, flip chart, coat rack,
of conferencing to be 8 sockets min. with extension cables.
applied in this case)
Conference room(s) covering an area of min. 250sqm and a minimum
height of 3.50m. with adequate lighting (200 lumen min.), telephone,
305 20
WLAN, projector, screen of proportionate size, flip chart, coat rack, 8
sockets min. with extension cables.
Appendix 35
Hotels
Max.
points
5. Event facilities No. Requirement points
to count
to count
306 Adjustable lighting. 2 2
307 Adjustable sound systems. 2 2

Conference Facilities
(can be used for 308 Group work / break rooms. (2 points per room, max. of 4 points) 4 4
conference purpose
as well, only points
of conferencing to be 309 Secretarial service (separate office and staffing). 3 3
applied in this case)
310 Conference support (own department, separate personnel). 5 5
311 Conference / typing office. 1 1
312 Wi-Fi. 2 2
Equipment / technology
313 Natural light (daylight) and blackout curtains. 3 3
of the conference rooms
Individually controllable central air conditioning for the conference
314 3 3
rooms.
Appendix 36
Hotels
Max.
points
6. Sports & recreation No. Requirement points
to count
to count
In- and / or outdoor leisure facilities (e.g. tennis court, golf course, beach)
315 9 9
3 per facility, max. 9.
316 Sports equipment rental (e.g. ski, boat and bicycle rental). 2 2
317 Sport equipment in good condition and well maintained. 2 2
Sports Fitness room with at least 4 different machines (e.g. ergometer, dumbbell
and training bench, weight training machine, treadmill, rowing machine,
318 4 M M
stepper). The fitness room has a minimum size of 20 square meters,
separated by gender with different working hours.
4
Fitness rooms separated by gender, with at least 4 different machines
(e.g. ergometer, dumbbell and training bench, weight training machine,
319 4 M M
treadmill, rowing machine, stepper). The fitness room has a minimum size
of 20 square meters.
Massages (treatment room, separated by same gender). The treatment
320 6 6 M
room(s) must have a minimum size of 10 sqm.
Wellness / Beauty Separate lounger/relaxation room. The lounging room / relaxation room
321 3 3
has a minimum size of 20 sqm.
322 Whirlpool separated by same gender. 3 3
Appendix 37
Hotels
Max.
points
to count
to count
Gender-separated sauna area (with 6 seats capacity min.) (5 points per
323 10 10
sauna type e.g. Tepidarium or steam, max. 10 points).
Beauty parlour or in-room service, offering at least 4 different treatments
324 5 5 M
(e.g. facial treatments, manicure/pedicure, make up, hairdressing).
Water treatments, at least 4 different treatments (e.g. bathtubs,
325 5 5
hydrotherapy, Hammam, steam baths).
Wellness / Beauty Private SPA suits. Exclusive rooms for individual wellness experiences,
which guests have only for themselves. They often have their own saunas
326 2 2
or whirlpools; qualified staff perform sophisticated wellness ceremonies
and bathing rituals there according to the guests' wishes
327 Outdoor heated swimming pool covering an area not less than 60 sqm. 10 10 M
328 Indoor heated swimming pool covering an area not less than 40 sqm. 15 15 M
In-house toddler care (up to 3 years) at least 3 hours on

329 10 10
weekdays by certified person.
In-house child care (from 3 years) at least 3 hours on
330 10 10
Children weekdays by certified person.
331 Children's play area (e.g. playroom, playground). 4 4
332 The condition of playground equipment is good and it's well maintained. 4 4
Appendix 38
Hotels
Max.
points
to count
to count
333 Lounge for hotel guests (in addition to breakfast room or restaurant). 2 2
334 Reading and writing room (separate room). 1 1

Other
335 Library (separate room). 2 2
Entertainment programs are organized in the hotel or

336 3 3
animation shows during the holidays.
7. Quality management
No Requirement Points
& website
A systematic methodology about guest complaints is

337 5 5 M M M
implemented and verified.
338 Systematic analysis of guest feedbacks and ratings. 5 5 M M M

Quality management &
website Mystery guesting system
339 10 10 M M M
(proof must be attached to the classification application).
340 Quality management system implemented. 10 10 M M
Appendix 39
Hotels
Max.
7. Quality management points
No. Requirement points
& website to count
to count
Website with updated information and realistic pictures of the hotel as
341 5 5 M M M M M M
well as directions sketch / route description.
342 Website with direct booking option and guest reviews. 10 10 M M M
Invitations are sent to checked out guests for services evaluation on the
343 5 5 M M M M
Quality management & official website or via portals such as Trip-Advisor or Customer Alliance e.g.
website
All legal environmental requirements are fulfilled. Eco-labels. "Ecolabelling"
is a voluntary method of environmental performance certification
and labelling that is practiced around the world. An ecolabel identifies
344 10 10
products or services proven environmentally preferable overall, within a
specific product or service category. Environmental labels such as Ecology,
NaturePlus, EarthCheck, Green Globe, Green Key, and ISO 14001.
Max.
points
8. Human Resources Requirement points
to count
to count
345 Annual training plan for employees 5 5
Availability of at least one employee around the clock and certified in first
346 5 5 M M M M M M
aid by the Saudi Red Crescent
Training, staff facilities
347 Smoking is not allowed for employees during work hours 5 5 M M M M M M
and Saudization level
Showers, lockers and changing rooms for employees separated by gender
348 5 5 M M M M M M
(if applicable)
349 Fulfilled (Saudization percentage) 0 0
Appendix 40
Hotels
Max.
points
8. Human Resources No. Requirement points
to count
to count
350 (Saudization percentage) and 10% or more from total employees 5 5
Training, staff facilities
and Saudization level
Max.
9. Upscaling points
Requirement points
Requirements to count
to count
Unique and outstanding architecture, planed and conceived by
international or national famous architects. The concept must fit the
353 15 15 M
surrounding area/landscape or should be in contrast with defined
landmark character.
Unique and outstanding history of the building or location where the
354 15 15
hotel is located (documented by chronicles and photos).
State of the art The hotel is providing individual and private high-level luxury travel
hospitality and shuttle service opportunities for their guests in order to guarantee
smooth and comfortable arrival- and departure procedures. Could be
355 15 15 M
private Jet service, Heli transportation, Water plane, Speedboat or
Limousine Shuttle, or upcoming systems like Velo-Copters and Sonic-
Tubes.
The hotel is providing a minimum of one fine dining restaurant. Serving
356 high quality, fresh and unpreserved food (local and/or international 15 15 M
cuisine, following the latest food trends). Serving a Signature Menu.
Appendix 41
Hotels
Max.
9. Upscaling points
to count
The hotel restaurant is equipped with high-quality silver or gold cutlery,
357 the finest tableware, and glasses/crystals, provided by international 15 15 M
brands.
The hotel restaurant is awarded and rated by international or national
358 Gourmet associations such as Gault Millau, Michelin, Chaîne des 15 15
Rôtisseurs or Relais & Chateaux.
The Bar Keepers/Bartenders working in the hotel Bar, are members of by a
359 15 15 M
National or International Association.
The hotel Bar is awarded ad rated by international or national Bar
360 15 15
associations
State of the art
hospitality The hotel is providing a café, offering a wide range of national and
361 international coffee specialties, Tea specialties, cakes, cookies, and 15 15 M
sweets.
362 The staff working in the café is trained and certified as barista. 15 15 M
363 The hotel is cooperating with a national or international coffee company 15 15
The hotel is providing the services of a trained and certified sommelier.

364 15 15
For water, tea, coffee, meat, or fish.
The hotel has clearly defined and documented protocols for VIPs and
365 15 15 M
celebrity handling. Including advanced safety & security procedures.
Appendix 42
Hotels
Max.
9. Upscaling points
to count
The hotel is offering an outstanding level of service quality with a
366 documented guest relation system, guest files with habits/preferences of 15 15 M
the guests.
The hotel is following and providing an "Everything is possible" philosophy
367 to its guests. Fulfilling each and every wish or requirement within 24 15 15
hours.
The hotel is offering 24/7 professional personal butler service on
demand for guests. Minimum one male and one female Butler, trained
368 15 15 M
and certified by accredited international institutes such as Swiss Butler
Association - SBS or South African Butler Academy - SABA.
State of the art The hotel rooms must have a minimum size of 50 m² or more. The hotel
hospitality 369 15 15 M
suites must have a minimum size of 100 m² or more.
The bedroom must be equipped with a bed, manufactured by national or
370 15 15 M
international specialists for sleeping comfort.
The bathroom must be equipped with high-quality towels and bathrobes,
371 15 15 M
provided by a national or international brand.
The amenities offered by the hotel must be exclusively manufactured for
372 15 15 M
the hotel or from a national or international brand.
The hotel is offering "Signature Treatments" to its guests. Based and
373 fitting to the philosophy of the hotel, absolutely unique and conducted by 15 15 M
trained and certified male and female therapists.
Appendix 43
Specialty types of hotels
Specialty types of hotels
Specialty To obtain one of the specialized categories, the hotel must fulfill the licensing and
classification requirements. To obtain one of the specialized categories, the hotel
types of
must fulfill the licensing and classification requirements for hotels and then fulfill
hotels the requirements of the specialized category according to the following types:
Appendix 45
Heritage hotels
The criteria of "Heritage hotels " covers hotels operating in palaces, castles, forts or any kind of characteristic estate, which has been built before
1950. The following criteria have to be fulfilled to get the right to use "Heritage" in the hotel name or for any marketing use of "Heritage" in the
market. Independent to this criteria, the star grading process of the Kingdom of Saudi Arabia has to be done by the hotel owner.
Definition of
heritage hotels The addition "Heritage Hotel" is given in addition to the successful hotel classification.
The star classification is a prerequisite.
In order to use the addition "Heritage Hotel" in the hotel classification, it is necessary that all mandatory criteria ("M"
are met and at least 35 points are achieved.
Heritage hotels classification annex
Requirements No. Points Mandatory
The facade and the architectural features have to have the distinctive qualities and ambience, inline to
1 5 M
the traditional way of the life in the specific area.
If there are any extensions, improvements or renovations, they have to keep the traditional architectural styles and
2 5 M
constructional techniques should harmonize them with the traditional or with the property heritage.
The renovations / extensions should not exceed more than 50% of the total built up
General 3 5 M
(excl. facilities like swimming pools, Lawns, etc.).
4 The hotel should have a size of minimum 5 rooms. 5 M
5 General features and ambiance should conform to the overall concept of heritage and architectural distinctiveness. 5
6 The food and beverage concept should cover traditional cuisine. 5 M

Food & Beverage
7 Minimum 5 dishes of offered food have to reflect international cuisine. 5
Rooms 8 The design and quality of furniture has to match the traditional style and the history of the hotel. 5 M
Appendix 46
Resorts hotels
The criteria of "Resorts" cover running hotels which provide a full range of services, amenities, and recreational facilities for the leisure traveler.
Resorts are often located in close proximity to a natural attraction and benefits from surrounding natural amenities and also offers indoor
activities. Destination resorts provide outdoor recreational and leisure amenities that are either included as a part of the resort (e.g. golf, tennis,
Definition of etc.), or located within an easy commute (e.g. national parks, landmarks, beaches,). The following criteria have to be fulfilled to get the right to use
Resorts hotels “Resorts" regarding the hotel name ore for any marketing use of "Resorts" in the market. Differing from the hotel classification, 1 restaurant is also
sufficient to obtain a 5 star classification.
The addition "Resort" is given in addition to the successful hotel classification. The star classification is a prerequisite.
In order to use the addition "Resort" in the hotel classification, it is necessary that all mandatory criteria ("M") are met and at least 20 points
are achieved.
Resorts hotels classification annex
At least 50 percent of the site must be dedicated to permanent open space, such as; beach, swimming pool, parks, gardens
1 etc. Excluding streets and parking areas and it must fit into the concept of the resorts and properly communicated in the web 5 M
site to gust and public.
2 Guest-oriented accommodations & restaurants, Meeting rooms if it’s applicable 5 M

General
3 The resort has a well-defined and visible boundaries such; trees, see or wall etc. 5 M
4 The resort Should have only one central entrance 5 M
Appendix 47
Resorts hotels
Types of resorts (one of the types has to match)
Located directly on a major beach or in very close proximity to a beach. M
Beach resorts should offer guests many exciting water activities such as snorkeling, kayaking, scuba diving, windsurfing, stand
M
up paddling, boating or jet skiing.
Beach Resort 5
Next to a wide range of other sport activities such as parasailing, tennis, horseback riding and beach volleyball etc. M
Certain resorts will also have a special on-site beach, reserved specifically for their guests only.
1- These resorts have an on-site golf course or located very close to at least one course. M
Golf Resort 6
In addition to resort accommodations, golf resorts have to include golf passes so guests can play a round or two, without
M
additional charge. They may also include confirmed tees times, prepaid green fees and the use of golf carts
Island resorts These resorts are located on an island. This enables guests to enjoy all kinds of activities such as fishing, parasailing, boating,
7 M
scuba diving, swimming, snorkeling and other water sports.
Appendix 48
Resorts hotels
1- Expensive luxury vacation resorts presents the ultimate in luxury (5 Star Rating) and comfort. M
Guests can enjoy fully-staffed premises with exciting daily activities, first-class amenities and services and the best cuisine
M
anywhere.
Luxury Resort 8 Luxury resorts are elite properties known for their exceptional customer service, hospitality and amenities M
Luxury resorts contain large, comfortable rooms where guests can enjoy everything from down-filled duvets and in-suite hot
M
tubs to expensive marble bathrooms and huge flat screens.
2- This category could also exist in combination with other resort types
Spa Resorts contain an on-site health or day SPA where they can eliminate stress and tension, treat a variety of ailments,
Spa Resorts 9 detoxify or rejuvenate their mind and their bodies. Guests can enjoy a soothing hot stone massage, pedicure, cellulite- M
reducing body wrap or a relaxing facial.
Appendix 49
Wellnes hotels
The criteria of "Wellness Hotels" covers operating hotels which have their focus on wellbeing and Preventive healthcare and fitness. The goal of this
special hotel business is to help the guest to get a sustainable change in their lifestyle. The following criteria have to be fulfilled to get the right
to use "Wellness" or "SPA" in the hotel name or for any marketing use of "Wellness" or "SPA" in the market. Independent to this criteria, the star
Definition of grading of the Kingdom of Saudi Arabia has to be done by the Wellness hotel owner.
Wellnes hotels
The right to use “Wellness Hotel" is given in addition to the successful hotel classification.
The star classification is a prerequisite.
In order to use the addition “Wellness Hotel" in the hotel classification, it is necessary that all mandatory criteria ("M") are met and at least
170 points are achieved.
Resorts hotels classification annex
1 The hotel should be noise free from any internal or external disturbance. 5 M
General
The hotels run an environmental management system which cares about: water savings, declining balance, measurements
2 5 M
for pollution minimization.
3 Provide a menu that serves healthy food and beverages 5
4 There is a minimum of 1 vegetarian dish on the menu. 5 M

Food & Beverage
5 Serve fruits for guests around the clock 5 M
6 There is a dietary trained cook or ecotrophologist available. 5
Appendix 50
Wellnes hotels
7 Every service, which is provided to the guest is only done by trained and qualified staff. 5 M
8 There is the possibility, that the guest gets a consultancy about the offered services in advance of his stay. 5 M
Guest consultancy
9 The staff is able to give the guest sustainable information for a healthier lifestyle at home. 5
and guest care taking
10 The hotel offers information (e.g. wellness etc.) in high quality about the wellness treatments, facilities, etc. 5
11 Wellness staff in the wellness area has to be available. 5 M
12 Bath robes and additional towels (for using in the wellness area) have to be offered to the wellness guest. 5 M
Wellness offer 13 Sauna and pool have to be free of charge for the wellness guests 5
14 An information about the possibility for using the wellness area for outside guests has to be available (e.g. day spa) 5
Appendix 51
Wellnes hotels
15 The wellness area has strictly separated areas for male and female guests. 5 M
16 The wellness area is in a good condition and well cleaned. 5 M
17 There is the possibility to reach the wellness area without crossing conference or other public areas. 5 M
Wellness area
18 There is an offer of water in the wellness area 5
19 The locker room includes a lockable locker, seating, washing basin, hair dryer and mirror, along toilet amenities 5 M
20 The locker rooms have their own toilets. 5 M
21 The pool is open minimum from 07:00 am to 09:00 pm. 5 M

Pool area (indoor)
22 The pool area is in a good condition and well cleaned. 5 M
Appendix 52
Wellnes hotels
23 The air temperature of the indoor swimming pool is minimum 31°C, maximum 34°C. 5
24 The size of the pool is minimum 40m². 5 M

Pool area (indoor)
25 The water temperature is minimum 28°C. 5 M
26 There are minimum 15 divan beds available 5
27 The opening times for the sauna are minimum from 11:00 am to 08:00 pm. 5 M
28 Minimum 2 saunas are available (1 male / 1 female). 5 M
Sauna 29 Each sauna has space for 6 people or more. 5
30 For every additional 10 rooms, the hotel has to provide a place for one additional person in the sauna. 5
31 Minimum 1 additional offer (e.g. Hamman, Kneipp water, solarium, etc.) has to be provided. 5 M
Appendix 53
Wellnes hotels
32 The availability for treatments has to be minimum 4 hours/day. 5 M
33 There has to be minimum 3 treatment rooms available. 5 M
34 The rooms have to have a size above 10 m². 5 M

Treatments
35 The hotel has to offer cosmetic treatments. 5 M
36 The hotel has to provide massage treatments. 5 M
37 The hotel has to provide body treatments (e.g. bath tub, KNEIPP, Haman). 5
A fitness area with minimum 20 m² and 5 professional fitness gadgets are available (cardio, Back training and strength
38 5 M
training).
Fitness / Sports 39 High qualified staff is available. 5 M
40 Personal coach is available. 5
Appendix 54
Boutique hotels
By definition, a boutique hotel is a fairly small property, where rooms are distinctive, accommodation is upscale and flamboyantly decorated,
providing personal touch to every guest. The following criteria's have to be fulfilled to get the right to use "Boutique" in the hotel name or for any
marketing use of "Boutique" in the market. Independent to this criteria, the star grading process of the Kingdom of Saudi Arabia has to be done
Definition of by the Boutique hotel owner. The boutique hotel should qualify for a minimum 3 star rating as well as the below mandatory requirements.
Boutique hotels
Total Marks to be qualified as Boutique hotel 125
Boutique hotels classification annex
Requirements No. Criteria Points Mandatory
1 The number of rooms in a boutique hotel started from 10, up to maximum 100 rooms. 5 M
The boutique hotel must be well defined and recognized as boutique hotel and must be operated independently from any
2 5 M
other hotel brands.
The design of the boutique hotel must be unusual, trendy, individual and not comparable to the traditional hotel products.
3 5 M
Upscale and combining historic details with chic elegance.
The location of the boutique hotel must be something special. Directly in the middle of a vibrant downtown area, in a
4 heritage district, 5 M
located rurally in the desert or at the seaside.
5 The level of quality of the boutique hotel must fulfill the 3-star approach. 5 M
Concept
6 The concept of the boutique hotel must fit to the location of the accommodation. 5 M
There must be a lobby or common living/sitting place for guests or visitors, where they can interact with each other’s.
7 5 M
It should have seating capacity of minimum 20% of total room size of the boutique hotel.
8 The boutique hotel website must display the key features and USs of the property to their guests. 5 M
The boutique hotel must play a pioneering role in the aspect of guest-oriented ICT equipment, (e.g. Wi-Fi, I-Pad docking
9 station instead of 5
guest directory, keyless room locking system via mobile phone, smart TV …) if it fits to the concept of the property.
The boutique hotel is permitted to dispense (not provide) on electronic features if it fits to the concept and is displayed to the
10 5
guests before arrival.
Appendix 55
Boutique hotels
11 The food and beverage concept has to be based on fresh food; no convenience products are allowed. 5 M
12 The food and beverage concept has to fit to the overall concept of the boutique hotel. 5 M
Food & Beverage
13 There must be a 24 hour In-room dining service available for the guests. 5 M
14 There must be a minimum of 5 dishes from offered food, reflecting on international cuisine including to local specialties. 5 M
15 The design and quality of furniture has to match the special design and architecture of the boutique concept. 5 M
16 The rooms have the same special design or each room is designed individually, but must match the concept of the hotel. 5 M
17 The layout and the interior design of the rooms must generate a "wow factor" to the guests. 5 M
Rooms
18 The decoration of the rooms and the style of paintings must be driven by local artists or international design brands. 5 M
The design and location of the bed could be extraordinary and unconventional but the mattress has to fulfill highest quality
19 5 M
standards.
20 The boutique hotel must provide individual amenities (shampoo, shower-gel, body-lotion e.g.) to their guests. 5 M
Appendix 56
Boutique hotels
21 The staff of the boutique hotel must create a special and unique relationship to the guests. 5 M
22 The service in the boutique hotel must be very personal and with a once in a lifetime approach. 5 M
Guest Service
23 The staff has to be very familiar with the location around the boutique hotel. 5 M
24 Staff Ratio: 1-1 service staff, which 1 staff per guest room (staff includes, housekeeping, Butlers, concierge, front desk, vale) 5 M
Appendix 57
Hotel Villa
By definition, the criteria of "Hotel Villa" could be a standalone or in combination and addition with a hotel, offering Villa accommodation to
their guests. The "Hotel Villa" must provide 4- and 5-star hotel services, next to the below mentioned mandatory services. The following criteria
Definition of have to be fulfilled to get the right to use "Hotels Villa" branding for any kind of marketing activities in the tourism market.
Hotel Villa
Total marks to be qualified as hotels villa 70
Hotel Villa classification annex
1 There must be more than one Villa or a very special type of Villa in the facility. 5 M
2 The facility must be surrounded by a wall, attached to each Villa or separate boundary around the whole compound. 5 M
3 All Villas must be operated by only one management company. 5 M

General
4 There must be a central, private reception area for check-in and check-out of the guests, separated from the Villa. 5 M
5 Each Villa must have its own entrance. 5 M
6 Must have one restaurant for guests that provide food in the afternoon and late hours 5 M
Appendix 58
Hotel Villa
7 More than one bedroom is available. 5 M
8 More than one toilet is available. 5 M
9 A separate salon or room is available for dinning or meeting. 5
10 A kitchen is available. 5 M
Villa 11 There is an adequate facility/unit for outdoor activities (such as garden, park, lake, swimming pool, private beach e.g. 5 M
In terms of a swimming pool or Jacuzzi, the facility must have a swimming pool cleaning & maintenance contract with a
12 5 M
professional and certified provider.
13 There must be a separate parking area for each Villa. 5 M
14 There must be a first aid kit in each Villa. 5 M
15 There must be at least one restaurant or a catering service available for the guests staying at the Villa. 5 M
Appendix 59
Hotel Villa
16 There must be at least one security guard 24/7 for the "Hotel Villa" in charge. Professional trained and equipped. 5 M
There must be personal service staff for maintenance support: 1 electrical, 1 mechanical, 1 plumbing service or a service
17 5 M
contract with qualified external company, covering these services.
There must be a central telephone Box/PBX or intercom or walkie-talkie/handheld transceiver (HT) system, to connect them
18 5 M
with reception for communication purpose.
19 There should be a butler service available for the "Hotel Villa" 3

Villa
20 There should be a gym with state-of-the-art equipment and personal trainer service offer available. 3
21 There should be a lounge available for the guests of the "Hotel Villa" 3
22 There should be a chauffeur and taxi service be available for the guests of the "Hotel Villa" 3
There should be a housekeeping service be available on demand for the guests of the "Hotel Villa". On a daily base if
23 3
necessary, or minimum every second day.
Appendix 60
2 Serviced Apartments
Serviced Apartments
Definition The Service Apartments have at least a living room, bed room, bath room, kitchen facilities and/or offers a meal service inside or in a
of Serviced common area at the service apartment. At least cleaning services are provided, and lettings are available for short stays but will mainly
Apartments be for long stays. It is rented on daily basis.
To classify serviced apartment, a three-step grading process will be applied, which covers mandatory and minimum criteria as well a minimum score per
The grading category.
processes
1. Mandatory Requirements: All mandatory requirements have to be met by a serviced apartment. Without full compliance at this point, the licensing is
not possible and the serviced apartment’s license is at risk if non-conformities cannot be rectified in due course.
2. Minimum Requirements: In case one (or more) minimum requirements (“M”) are not fully met, a classification in the desired category is not possible.
Either the serviced apartment can solve this situation swiftly and in close cooperation & guidance with the MT or it will be downgraded.
3. Minimum Score: All points added; overall percentage of all points in comparison to the total of possible points:
Classification categories Standard Superior Deluxe

Minimum points per category 257 360 462
Maximum points per category 385 460 514
Required parentage 50% 70% 90%
Appendix 62
Serviced Apartments
Serviced Apartments Classification

Max.
0. Mandatory points to
No. points to Standard Superior Deluxe
Requirements count
count
All necessary licenses and certificates are available and valid. Printed and published actual pricelist of
the hotel building (price list is available in public area such as the reception and the internet containing
1 2 2 M M M
valid prices per person or per room. Tax or other applying charges must be included or separately
listed).
2 Main information (sign board or screen) in Arabic and English, in a clear place at the entrance 2 2 M M M
Door locks for building and every unit. Occupiers must be provided with a key (card) or similar means
3 2 2 M M M
(e.g. code with at least four digits)
Lighting day and night in all public areas and if applicable in parking areas (100 lumen)
Mandatory 0 points = no lighting / no sufficient lighting (less than 100 lumen)
4 2 2 M M M
Requirements 1 point = normal lighting
2 points = LED lighting
5 Clear and understandable booking procedures (e.g. online or on the phone) 2 2 M M M
Information that may impact the guest´s decision must be available before booking (e.g. smoking
6 policy, terms of cancellation, acceptable credit cards, time for check-in, check-out etc.) available online 2 2 M M M
or in written form
7 Obligation to provide a receipt of payment 2 2 M M M
8 Availability of staff 24/7 (in person or with contact telephone) 2 2 M M M
Appendix 63
Serviced Apartments
Max. points to
Requirements No. points to Standard Superior Deluxe
count
count
9 Air conditioning in all public areas and air conditioning with individual control in each unit 2 2 M
10 Central air conditioning in all public areas and split air condition with individual control in each unit 2 M M
Emergency and fire evacuation procedures with emergency telephone numbers are posted in the
11 2 2 M M M
apartments in Arabic and English
12 At least one window per bedroom and living room. 2 2 M M M
Environmental policy and environmental management with comprehensible environmental protection

13 2 2 M M
including energy saving measures
Mandatory 14 Apartment must have at least one separate living room and bedroom separated by walls 2 2 M M M
Requirements
15 Annex Accessibility: Mandatory questions 2 2 M M M
16 Accessibility - Annex to classification criteria, fulfilment = 20% 1
17 Accessibility - Annex to classification criteria, fulfilment = 21-40% 2
18 Accessibility - Annex to classification criteria, fulfilment = 41-60 % 5 3
19 Accessibility - Annex to classification criteria, fulfilment = 61 - 80% 4
20 Accessibility - Annex to classification criteria, fulfilment = 81 - 100 % 5
Appendix 64
Serviced Apartments
Max. points to
count
count
21 At least one designated parking spot for pick up \ drop off in front of the main entrance. 2 M
2
22 At least two shaded designated parking spots for pick up \ drop off in front of the main entrance. 2 M M
23 Separate entrance for staff and service deliveries. 2 2 M M
24 Decorations outside main entrance. 2 2 M M
25 Use of automatic double doors or revolving doors. 2 2 M M

Overall
Serviced Apartment
Building 26 Parking are available 0 M M M
27 Shaded Parking space are available: At least 35% of number of parking lot 2 1 M
28 Shaded Parking space are available: At least 50% of number of parking lot 2 M
Lighting for parking areas

• Lighting day and night in all public areas and if applicable in parking areas (10 lumen)
29 • 0 points = no lighting / no sufficient lighting (less than 100 lumen) 2 2 M M
• 1 point = normal lighting
• 2 points = LED lighting
Appendix 65
Serviced Apartments
Max. points to
count
count
30 Motion sensors based lighting in public areas, stairways and corridors. 2 2 M M
31 Controlled access to guest apartment areas. 2 2 M
32 Exterior image and interior image are simple (material, design) well maintained and functional. 2 M
Exterior image and interior image are at good quality (significant materials of quality level) and are
33 2 2 M
visually attracting.
Overall
Serviced Apartment Exterior image and interior image are on an outstanding level and are visually luxurious (exceptional
34 2 M
Building degree of architecture).
35 The serviced apartment name is clearly recognisable in Arabic and English. 2 2 M M M
36 Entrance area is well recognisable as a serviced apartment entrance. 2 2 M M M
37 Lighting available that illuminates the entrance area well even in the dark (200 lumen). 2 2 M M M
38 Qiblah indicator on the ceiling showing direction of Mecca inside the unit 2 2 M M M
39 Building(s) and fixtures maintained in a clean and good condition. 2 2 M M M
Overall Cleanliness 40 The front of the building is clean without wall damage, water damage or exposed power lines. 2 2 M M M
41 All surfaces and equipment clean and generally free from dust 2 2 M M M
Appendix 66
Serviced Apartments
Max. points to
count
count
42 All carpets vacuumed and floors cleaned 2 2 M M M
43 All areas smelling fresh and clean 2 2 M M M
Overall Cleanliness 44 Good standard of overall cleanliness in all public areas 2 M
Evidence of attention to details with high overall standard of cleanliness (e.g. including windows,
45 2 2 M
lightings etc.) in all public areas
46 Excellent level of cleanliness everywhere (cleaning day & night )in all public areas 2 M
Guest information includes local and surrounding area plus a reasonable selection of tourist information
47 2 M M
(e.g. supermarket, restaurant, public transport, etc.)
2
48 Comprehensive information including for example maps, current events, personal recommendations 2 M
Reception and Lobby
49 Clearly visible reception: Reception may be replaced by a check-in terminal 2 M
2
50 Clearly visible reception. 2 M M
Appendix 67
Serviced Apartments
Max. points to
count
count
51 Service hours at reception 2 M
52 Service hours at reception: 6am-10am, 3pm-9pm 2 2 M
53 Service hours at reception: 24/7 2 M
54 Availability of bell or telephone out of office hours (on duty manager) 2 2 M M
55 Availability of an employee at reception who speaks Arabic and English 2 2 M M
Reception and Lobby 56 Comfortable waiting seats and tables at the reception area 2 2 M M
57 Hotel trolley at the serviced apartment building's loading and unloading area. 2 2 M
58 Credit card and SPAN payment system is available 2 2 M M M
59 Acceptance of all major credit cards (Visa, MasterCard, and American Express etc.) 2 2 M M M
60 Electronic system for collecting and registering guest data 2 2 M M M
61 All employees in uniform or in the traditional Saudi Attire for Saudi nationals 2 2 M M M
Appendix 68
Serviced Apartments
Max. points to
count
count
62 Staff are recognizable by name tags or position tags in Arabic and English 2 2 M M M
63 Complete first aid kit in accordance with red crescent requirements and availability of defibrillator. 2 2 M M M
64 Provide a contact number of a medical centre that can be called in case of emergency 2 2 M M M
65 Provide natural plants and flowers for decoration. 2 2 M M

Reception and Lobby
66 Provide Free Wi-Fi service in the lobby area 2 2 M M M
67 Provide electrical sockets beside the seats 2 2 M
68 Provide signage and symbols in the lobby indicating the establishment´s facilities. 2 2 M M M
69 Secure storage room with shelves for luggage 2 2 M M
Public lavatories either grouped or separated, must be divided into males and females including at least
70 2 2 M M M
one lavatory designated for special needs people in each section, equipped with a ventilation system
Public Lavatory 71 Provide a bidet shower beside each WC 2 2 M M M
72 Waste basket is available 2 2 M M M
Appendix 69
Serviced Apartments
Max. points to
count
count
73 Toilet paper and hand tissue are available 2 2 M M M
74 Provide manual or automatic flush systems, and a soap dispenser 2 2 M M M
75 Provide LED lighting which is distributed appropriately 2 2 M M M

Public Lavatory
76 No water leakage and no rust on fittings or connections 2 2 M M M
77 Use of efficient water-saving fittings 2 2 M M M
78 Motion sensor lighting is used for lavatory lighting control 2 2 M M
Availability of one or more elevators if the building has more than 2 floors (ground floor and first floor).
79 All buildings with a height of 13 meters or more (according to § 2 para. 3 sentence 2MBO) must have at 2 2 M M M
least one elevator that stops on all floors.
80 At least one elevator for every 50 rooms.. 2 2 M M
If the apartment does not have lifts or barrier-free access. This will be announced on the official website
81 2 2 M M M
Stairs and Elevators for advance information for tourists.
82 Signposting regarding rooms and public areas in the elevator. 2 2 M M M
83 Space of each elevator is not less than 2 m². 2 M

2
84 The space of each elevator is not less than 3 m². 2 M M
Appendix 70
Serviced Apartments
Max. points to
count
count
85 Elevator or stairs interior include luxurious installations and decorations. 2 2 M
86 Elevator can be operated with the room key card. 2 2 M
87 Lighting not less than (100 lumen) and ventilation is available in the elevator and stairs. 2 2 M M M
Stairs and Elevators
88 All elevators are provided with intercom to reception (emergency) 2 2 M M M
Do not use elevator in case of fire warning signage are available. The signage shall be placed beside the
89 2 2 M M M
elevator door externally in all floors in Arabic and English
90 Separate elevator for support services 2 2 M M
Appendix 71
Serviced Apartments
Max. points to
count
count
91 Motion sensors are used for corridor lighting 2 2 M M
92 Corridors width shall not be less than 1.80 m 2 2 M M M
93 Adequate signage and information to tourist for use of special area e.g. "smoking area” 2 2 M M M
Corridor and Stairwells
94 Provide resilient floor covering (quality and material) for the corridors. 2 2 M M
Provide guidance signage indicating (floor number, directions and room numbers) in front of
95 2 2 M M M
elevator and in corridors
96 Shoe polisher in each floor near elevator 2 2 M
Appendix 72
Serviced Apartments
Max. points to
count
count
97 All apartments are non-smoking 2 2 M M M
98 Room area is no less than 30 m² including the bedroom, sitting room, kitchen, bathroom and corridor 2 M
99 Room area is no less than 35 m² including the bedroom, sitting room, kitchen, bathroom and corridor. 2 2 M
100 Room area is no less than 40 m² including the bedroom, sitting room, kitchen, bathroom and corridor. 2 M
Apartment 101 Minimum area for master bedroom w/o bath is 16 m² for two guests. 2 M
102 Minimum area for master bedroom w/o bath is 18 m² for two guests. 2 2 M
103 Minimum area for master bedroom w/o bath is 20 m² for two guests. 2 M
104 Separate door for every unit with Door Eye Spy. 2 2 M M M
105 Soundproof doors, walls and windows (additional level in addition to mandatory building requirements) 2 2 M M
Appendix 73
Serviced Apartments
Max. points to
count
count
106 Card electronic lock system is available for all rooms. 2 2
107 Manual locket is available internally for privacy 2 2 M M M
Provide a lighted board beside the door externally with internally controlled indicating (do not disturb -
108 2 2
make up the room). Not mandatory; if available, additional 5 points are added.
Or (provide excellent cards requesting the service e.g. do not disturb, make up the room) hang on door
109 2 2 M M M
handle internally
Provide a balcony separated from the room with heatproof and soundproof glass allowing natural
110 2 2
lighting. Not mandatory if available, additional 5 points are added.
Apartment
111 Provide blackout curtains or blinds 2 2 M M M
Lighting in all areas of the apartment (two points for having LED lighting, one point for having a normal
112 2 2 M M M
lighting). 300 lumen.
Telephone with outside line and written user instructions, emergency numbers and price list (if
113 2 2 M M M
applicable)
114 Table which can be also used as a writing table with matching chair with LED lighting 2 2 M M M
115 Waste basket is available. 2 2 M M M
Appendix 74
Serviced Apartments
Max. points to
count
count
116 Fully fitted carpets or alternative flooring (e.g. wood, parquet, floor tiles, marble etc.) 2 2 M M M
117 Minimum size of single bed is 120x190 cm and double bed is 180x190 cm 2 2 M
118 Minimum size of single bed is 140x200 cm and double bed is 180x200 cm 2 M M
119 Access to both sides of the bed for double occupancy 2 2 M M
120 Suitable mattress min 13 cm thickness. 2 2 M M

Apartment
121 Luxurious mattress with a minimum thickness 20cm minimum 2 M
122 Baby cot available upon request 2 2 M
123 Two pillows, one blanket, mattress cover per guest with encasing 2 2 M
124 Two luxurious pillows, one blanket, mattress cover per guest with encasing 2 M M
125 Pillow and blanket menu (e.g. for people with allergies) 2 2 M M
Appendix 75
Serviced Apartments
Max. points to
count
count
126 Additional pillows and blankets available at no cost 2 2 M M M
127 Spare linen and bedding available upon request. 2 2 M M
128 Iron and ironing board in good condition 2 2 M M
129 Availability of iron and ironing board in public area 2 2 M
130 Full body length mirror 2 2 M M M

Apartment
131 High quality shelve for luggage (fixed / mobile) separate from closet 2 2 M M
A complete guide of services of the hotel including prices in Arabic and English. To be high quality
132 2 2 M M M
printed and free from defects (may be available online with in-room information-system)
133 A flat screen TV minimum size of 40" including a remote control 2 2 M M
Pay TV including streaming services or dedicated movie channel upon request (additional charges may
134 2 2 M
apply)
Minimum 30 channels are available on TV with at least 5 of which Saudi channels (according to the
135 2 2 M M M
rules and regulation notified by related authorities).
Appendix 76
Serviced Apartments
Max. points to
count
count
Saudi channels pack including specific Arabian or Foreign channels (according to the rules and
136 2 2 M M
regulation notified by related authorities).
137 Two not used electrical sockets beside the bed and desk 2 M M M
Minimum 2 USB sockets have to be provided ( this requirements counts for new serviced apartments,
138 2 2 M M
for existing serviced apartments there has to be an adapter available at the reception)
139 High quality connectivity internet (Wi-Fi) 2 2 M M M
140 High quality prayer mat 2 2 M
Apartment 141 Holy Quran (upon request) 2 2 M M M
142 Free local newspaper every morning printed or available in electronic device upon request 2 2 M
143 Light switches for lights in the room and lavatory beside bed 2 2 M M
144 Suitable bedside lighting not less than (100 lumen). 2 2 M
145 Bedside luxurious lighting suitable for reading 2 2 M M
146 A door lock 2 2 M M M
Appendix 77
Serviced Apartments
Max. points to
count
count
147 Use power saving lamps (LED, Fluorescent). 2 2 M M M
148 Power efficiency label on all electrical appliances in room (AC and refrigerator) 2 2 M M M
149 Safe for valuables at least at the size of a smart phone 2 2 M
150 Safe for valuables at least at the size of a common laptop 2 M M
151 Radio (may be received via the TV set) 2 2 M
Apartment 152 Entertainment system including radio and equipment for iPod, iPhone or other music devices 2 2 M M
153 Shoehorn 2 2 M M
154 Luggage rack or similar in all bedrooms 2 2 M
Wardrobe / cupboard suitable for size and number of guests with sufficient hangars (wire hangars not
155 2 2 M M
acceptable)
156 Trouser press (on request) 2 2 M
Appendix 78
Serviced Apartments
Max. points to
count
count
158 Kitchenette 2 2 M
159 Full kitchen 2 2 M M
160 Electronic oven 2 2
161 Two burners or two electric hotplates (mobile ones or integrated) 2 2 M M M
162 Dishwasher 2 2 M
Kitchen 163 Refrigerator with adequate temperature to store fresh foods 2 2 M M M
164 Freezer compartment 2 2 M
165 Kettle 2 2 M M M
166 Coffee machine 2 2 M M M
167 Use of own name/brand cutlery in the kitchen or stationary in the room etc. (1 point each) 2 2
168 Starter kit with coffee, tea and sugar 2 2 M
Appendix 79
Serviced Apartments
Max. points to
count
count
169 Microwave 2 2 M
170 Toaster 2 2 M M M
171 Sink with hot/cold water (The heater must be hidden) 2 2 M M M
172 Garbage bin 2 2 M M M
Kitchen 173 Matching dishes and cutlery with a sufficient for number for guests (related to number of beds). 2 2 M M
Matching dishes and cutlery including small knives, forks, fish knives and/or other special cutlery
174 2 M
sufficient for the number of guests
175 Sufficient glassware for number of guests 2 2 M
176 Sufficient glassware for number of guests, at least 2 tumblers and juice glasses 2 M M
177 Sufficient serving dishes to suit market, e.g. salad bowl and platter 2 2 M
Appendix 80
Serviced Apartments
Max. points to
count
count
178 Sufficient serving dishes to suit market, e.g. salad bowl and platter plus bread basket 2 2 M
Sufficient serving dishes to suit market, e.g. salad bowl and platter plus bread basket and small
179 2 2 M
containers for serving crisps, nuts etc.
180 Serving spoons 2 2 M M
181 Teapot, milk jug and container for sugar 2 2 M M
182 At least two cutting knives (bread knife, usual cutting knife) 2 M M
Kitchen 2
183 At least two cutting knives (bread knife, usual cutting knife) plus additional knives for fish, meat etc. 2 M
184 Chopping boards 2 2 M M M
185 Kitchen bowls, measuring jugs etc. including basic equipment (2 kitchen bowls and 2 measuring jugs) 2 M

Kitchen bowls, measuring jugs etc. including enhanced equipment (3 kitchen bowls, 2 measuring jugs
186 2 2 M
and at least 2 more)

Kitchen bowls, measuring jugs etc. including high level equipment, e.g. bakery items, cooling racks, pie
187 2 M
dishes, casserole dish, etc.
Appendix 81
Serviced Apartments
Max. points to
count
count
188 Pots and Pans: basic equipment (3 pots, 1 pan, simple quality) 2 2 M
189 Pots and Pans: enhanced equipment (4 pots, 2 pan, better quality) 2 M
190 Pots and Pans: high level equipment, e.g. meat pan, fish pan etc., high quality) 2 M
191 Additional equipment e.g. corkscrew, bottle opener, scissors, matches or lighter 2 2 M M M
192 Additional high level equipment e.g. trays, ice-cube tray, table cloths or vases 2 2 M
Kitchen
193 Cleaning equipment, e.g. vacuum cleaner, mop, bucket 2 2 M M
194 Basic supply of cleaning materials, washing-up liquid etc. 2 2 M M M
195 Tea and kitchen towels 2 2 M M M
196 Cloths line and pegs 2 2 M M M
197 Ventilation fan in the kitchen 2 2
Appendix 82
Serviced Apartments
Max. points to
count
count
198 Dining table with at least 2 chairs or suitable for seating for the capacity of the apartment 2 2 M M M
199 Comfortable chairs such as armchairs, sofa or similar: basic comfort 2 2 M
200 Comfortable chairs such as armchairs, sofa or similar: enhance comfort 2 M
201 Comfortable chairs such as armchairs, sofa or similar: high quality, high comfort 2 M
Living & Dining Room
202 Stationary paper and pen 2 2 M M
203 Plug adaptor upon request 2 2 M M
204 A flat screen TV minimum size of 40" including a remote control. 2 2 M
205 Sufficient space to move freely 2 2 M M M
206 Bathroom size at least 4 m² 2 M
Bathroom 207 Bathroom size at least 5 m² 2 2 M
Appendix 83
Serviced Apartments
Max. points to
count
count
209 A ventilation system has to installed in the bathroom 2 2 M M M
210 Continuous supply of hot and cold water with sufficient water pressure (The heater must be hidden) 2 2 M M M
211 At least one bath towel (70 x 140 cm) and one hand towel (50 x 100 cm) per guest 2 2 M M
At least one bath towel (70 x 140 cm), one hand (50 x 100 cm) and one face towel (30 x 30 cm) per
212 2 M
guest, additional towels upon request
213 Washable bath mat (50 x 70 cm), no paper mat 2 2 M M M
Bathroom 214 Shower and/or tub separated shower/glass wall 2 2 M M M
215 Bidet shower next to the toilet 2 2 M M M
216 At least two toilet rolls 2 2 M M M
217 Mirror above the washbasin with LED lighting not less than 200 lumen) 2 2 M M M
218 Electric socket near the washbasin 2 2 M M M
219 One toothbrush glass per person 2 2 M M M
Appendix 84
Serviced Apartments
Max. points to
count
count
220 Basic guest amenities (e.g. shower cap, cotton pads, body lotion) 2 M
2
High quality guest amenities including at least shower cap, shampoo, conditioner, body lotion and
221 2 M
cotton pads)
222 Individually unused and packed soap (alternative: soap dispenser) 2 2 M M M
223 Hairdryer 2 2 M M M
224 Toilet brush 2 2 M M M
225 Storage room for guest items (e.g. cupboard, shelves etc.) 2 2 M M M
Bathroom
226 Double washbasin in double rooms 2 2 M
227 Separate shaving mirror 2 2 M M
228 Defogging bathroom mirrors 2 2 M
229 Towel heater 2 2 M
230 WC separated from bathroom 2 2 M
Appendix 85
Serviced Apartments
Max. points to
count
count
Breakfast service in public area: Basic or continental breakfast. Hot drink like coffee or tea and a roll or
232 2 M
slice of bread with butter and jam. At least 2 hours.
Breakfast service in public area: Good quality breakfast with wide range of meals. Hot drink, fruit juice,
233 2 2 M
a selection of bread and rolls, butter, jam, sausage, cheese, fruit, muesli, egg dishes. At least 2.5 hours
234 Breakfast service in public area: High quality breakfast with live-cooking. At least 3 hours 2 M
Breakfast 235 Breakfast service / room-service 2 2 M
236 Breakfast style: self-service buffet (hot & cold) 2 M
237 Breakfast style: Self-service buffet (hot & cold) with hot drinks served to the table 2 2 M
Breakfast style: High level assistance at the buffet and full table service available from professional
238 2 M
highly trained staff
Appendix 86
Serviced Apartments
Max. points to
count
count
239 Free drinking water (at least one bottle of 0.330 ML or more) per guest in each unit 2 2 M
240 Wake up call upon request 2 2 M M
241 Concierge services upon request (e.g. ticket reservations, parking, shopping etc.) 2 2 M
242 Service guide with price list in Arabic and English 2 2 M M
243 Weekly cleaning service for the apartment 2 M M M

Service 2
244 Daily cleaning service for the apartment or cleaning service on request (fresh towels included) 2 M M
245 Sealable laundry bag for each guest 2 2 M M M
246 Possibility for guests to wash laundry (washing machine or service on request) 2 2 M M
247 Sewing kit upon request 2 M

2
248 Sewing kit at no cost 2 M
Appendix 87
Serviced Apartments
Max. points to
count
count
249 Sewing service with return in short time 2 2 M
250 Scan or printer service upon request 2 2
Service 251 Fax or printer service upon request 2 2 M

Availability of supermarket in near area / delivery of items from supermarket to
252 2 2
the guest or shopping service
253 Gastronomic offer In near area or delivery services 2 2
Cultural 254 Is there a cultural offer near the apartment (like theatre, museum…)? 2 2
255 Vending machine or Coffee shop open for at least 6 hours 2 M
256 Coffee shop open for at least 12 hours 2 2 M
257 Coffee shop open for at least 16 hours 2 M
Coffee Shop 258 Signage, opening hours and price list in Arabic and English 2 2 M M M
259 Meals provided: basic meals with a limited range 2 M
260 Meals provided: wider range on offered meals (hot & cold) 2 2 M
261 Meals provided: high quality level and range of meals offered (hot & cold) 2 M
Appendix 88
Serviced Apartments
Max. points to
count
count
262 Restaurant, if available 5 5 M
263 Signage, opening hours and price list in Arabic and English (if applicable) 2 2 M M M
264 Menu available in Arabic as well as in English including prices (if applicable) 2 2 M M M
265 International & Arabic cuisine available (if applicable) 2 2 M M M

Restaurant
(if applicable) Kitchen: Regular hygiene site inspections are carried out. The results are documented and defects are
266 2 2 M M M
immediately remedied. HACCP concept available.
267 Meals at buffet sufficiently chilled and hygienically stored with spit protection (if applicable) 2 2 M M M
Restaurant: the equipment for children (high chairs, tables etc.)

268 2 2 M M M
is in perfect technical condition so there is no risk of injury.
Restaurant: children high chairs are safely constructed so that the child cannot fall out or
269 2 2 M M M
the chair cannot fall over.
Appendix 89
Serviced Apartments
Max. points to
count
count
270 Sauna or steam bath and opening hours have to be clearly marked and visible for Male or Female use. 5 5
271 Indoor pool and opening hours have to be clearly marked and visible for Male or Female use. 5 5
Wellness Facilities
272 Outdoor pool and opening hours have to be clearly marked and visible for Male or Female use. 5 5
273 Jacuzzi and opening hours have to be clearly marked and visible for Male or Female use. 5 5
Fitness room. A fitness area with minimum 20 m² and 5 professional fitness apparatus are available
Gym Facilities 274 (cardio, Back training and strength training). The Gym has to provide drinking water and fresh towels 5 5
free of charge. The opening hours must be clearly marked and visible.
275 Guest satisfaction questionnaires are available 2 2 M M
276 One employee on each shift speaking English in addition to Arabic 2 2 M M M
Hospitality 277 General hospitality: friendly and courteous manner. 2 M
278 General hospitality: proactive interaction with guests. 2 2 M
279 General hospitality: excellent level of hospitality and customer care. 2 M
Appendix 90
Serviced Apartments
Max. points to
count
count
280 Annual training plan for employees 2 2
Availability of at least one employee around the clock and certified in first aid by the Saudi Red
281 2 2 M M M
Crescent
Implement quality management and client satisfaction program as per specific objectives to
282 2 2 M M M
treat any faults
283 Smoking is not allowed for employees during work hours 2 2 M M M
Human Resources 284 Showers, lockers and changing rooms for employees separated by gender (if applicable) 2 2 M M M
285 Fulfilled (Saudization percentage) 0
286 (Saudization percentage) and 10% or more from total employees 5

15
Appendix 91
Serviced Apartments
Max. points to
count
count
289 Website with current and significant information, and directions 2 2 M
290 Website with contemporary and responsive design 2 2 M M
291 Possibility of online booking 2 2 M M M

Online Activity
292 Directions on the website 2 2 M M M
293 Website available in Arabic and English 2 2 M M M
294 Website includes online evaluations of guests 2 2 M M M
295 Water-saving measures (e.g. stopping the flushing of the WCs or water saving tap nozzle) 2 2 M M M
Sustainability
Information in apartments for guest about environmentally friendly behaviour and request to
296 2 2 M M M
actively cooperate
Appendix 92
3 Camping
Camping
A campsite is usually located in the outdoors with a distance to a city center or at least in an urban location surrounded by nature, and
Definition it can only be temporary.
Camping
To classify campsite, a three-step grading process will be applied, which covers mandatory and minimum criteria, as well as a minimum
score per category.
The grading 1. Mandatory Requirements: All mandatory requirements have to be met by a campsite. Without full compliance, the licensing is not
processes possible and the campsite license will be at risk, unless non-conformities are rectified in due course.
2. Minimum Requirements: In case one or more minimum requirements (“M”) are not fully met, a classification in the desired category
is not possible. Either the campsite can solve these gaps swiftly, in close cooperation & guidance with the MT or it will be downgraded.
3. Minimum Score: All points added; overall percentage of all points in comparison to the total of possible points:
Classification categories Standard Superior Deluxe

Minimum points per category 252 353 453
Maximum points per category 352 452 503
Required parentage 50% 70% 90%
Appendix 94
Camping
Camping Classification
1. Pre-conditions No. Mandatory criteria Point Standard Superior Deluxe
1 Is the printed and published actual pricelist of the Camping Site available with current prices? 3 M M M
2 All offered services are in a proper hygienic and clean condition. 3 M M M
All facilities and equipment are in working order, and in perfect condition, without any noticeable
3 3 M M M
renovation or deficiencies.
4 For each guest, a bed place with stable bed system is provided. 3 M M M
Mandatory criteria
5 Internet access for the whole camping site is provided. 5 M M M
6 Washing facilities are at the guest's disposal. 3 M M M
7 Toilets with toilet paper and hand hose are at the guest's disposal. 3 M M M
8 The site is easy to find via GPS/ navigation device. (standard international device) 5 M M M
Appendix 95
Camping
1. Pre-conditions No. Mandatory criteria Point Standard Superior Deluxe
9 Annex Accessibility: Mandatory questions 5 M M M
10 Accessibility - Annex to classification criteria, fulfillment = 20% 1
11 Accessibility - Annex to classification criteria, fulfillment = 21-40% 2
12 Accessibility - Annex to classification criteria, fulfillment = 41-60 % 3
13 Accessibility - Annex to classification criteria, fulfillment = 61 - 80% 4
14 Accessibility - Annex to classification criteria, fulfillment = 81 - 100 % 5
Appendix 96
Camping
2. Safety and Security No. Mandatory criteria Point Standard Superior Deluxe
15 First aid kit is available at the reception. 3 M M M
16 Defibrillator is available at the reception. 3 M M M
17 Current escape and rescue plans are hanging in the tents/buildings and public areas. 3 M M M
18 The outside area is secured (especially near the road). 3 M M M
19 Unauthorized access to the camping site is regulated. 3 M M M
20 The sockets and light switches are without defects. 3 M M M
21 There are no obvious stumbling blocks. 3 M M M
The condition of sport equipment and playground equipment is in a perfect technical condition and
22 3 M M M
there is no risk of injury.
Appendix 97
Camping
2. Safety and Security No. Mandatory criteria Point Standard Superior Deluxe
Restaurant: the equipment for children (high chairs, tables etc.) is in perfect technical condition, there is no risk of
23 3 M M M
injury.
24 Children high chairs are safely constructed so that the child cannot fall out and the chair can´t fall over. 3 M M M
Kitchen: Regular hygiene checks are carried out. The results are documented and defects are immediately
25 3 M M M
remedied. HACCP concept is available.
26 Depot facilities (e.g. at reception). 1 M
27 Central safe (e.g. at reception). 3 M
28 Safety box in the tent is available. 5 M
29 Safety box with integrated power socket in the tent. 8
Appendix 98
Camping
3. Basic requirements No. Mandatory criteria Point Standard Superior Deluxe
30 The area is visibly defined. (By fence, hedge etc.) 3 M M
31 All facilities are clearly signposted. 3 M M
32 There is lighting available that illuminates the path system even in the dark (100 lumen). 3 M M
33 A clear path system, ensuring good orientation (a simple system of handmade signs will do). 5 M M
Appendix 99
Camping
4. Reception No. Mandatory criteria Point Standard Superior Deluxe
34 There is a well recognizable reception area (desk, chairs for the arriving guests). 5 M M
35 The reception is open 24/7 10 M M M
36 Bilingual staff (Arabic + English). 8 M M
37 Multilingual staff (Arabic + English + another language). 8
38 Information material is available (at least one brochure/ flyer of the region). 8 M M
39 Online booking is possible (international platforms) 8 M M
40 Cashless payment is possible 8 M M M
41 Card payment is possible (international credit card systems like Visa, MasterCard, and American Express). 10 M
42 Secured luggage storage is offered (the host takes responsibility). 10 M
43 Parking is available at the reception (3-4 lots for check-in and check-out). 8 M M
44 Excursions can be booked. 8 M M
Appendix 100
Camping
4. Reception No. Mandatory criteria Point Standard Superior Deluxe
45 Excursions will be carried out by the campsite staff. 5
46 A shuttle service is offered. (To airport etc.) 5
47 Sport equipment can be rented (at least 1 device for 25 persons to be rented, e. g. boats, bicycles, fishing rods…) 5
48 Waste disposal is provided. 3 M M M
49 Additional pillows and blankets are available on request. 3 M M M
Appendix 101
Camping
5. Facilities No. Mandatory criteria Point Standard Superior Deluxe
50 Historical place/ famous views (also to be found in popular travel guides). 5
51 Private beach (exclusive usage only for camp guests). 10
52 Public fire place area for guests on the campsite with seats. 5
53 Parking lots (at least 40% of beds). 5 M M
54 Pool available. 8

55 Deck chairs (at least 1 for every 10 guests). 8
56 Vending Machine is available (offering snacks and drinks). 5 M M M
57 Supermarket/ Minimarket on the campsite (offering drinks, fruit, snacks). 10 M M
58 Entertainment program (music, traditional shows, lectures, presentations at least once a week) 5
59 Public power supply for charging the electronic device (at least 1 for every 10 guests). 5
Appendix 102
Camping
6. Food & Beverage No. Mandatory criteria Point Standard Superior Deluxe
60 Restaurant available. 3 M M
61 The restaurant is at least open for 4 hours. 5 M
62 The restaurant is at least open for 8 hours. 8 M
63 The restaurant is at least open for 14 hours. 10
64 Lunch boxes will be offered. 5
65 Local food is offered in the restaurant. 3 M M
66 International food (at least 3 products for daily use, e. g. coffee, chocolate bars, chips). 5
67 The campsite offers international beverages (at least 3 products, e.g. coke, orange juice, mineral water). 5
68 Permanent offer of cold soft drinks (24/7). 8 M M
69 Permanent offer of drinking water/ tea (24/7). 3 M M M
70 Separate bar area (not within the restaurant). 8
Appendix 103
Camping
7. Tent facilities No. Mandatory criteria Point Standard Superior Deluxe
71 The bed/ sleeping area is about 4 square meters. 3 M M M
72 Family tents (one tent for one family). 5 M
73 Single/ double tents. 5 M
74 Stable bed systems (bedframe, mattress). 5 M
75 Bed linen is available (pillow, blanket, bed sheet) 5 M M
76 Change of bed linen (at least once a week). 5 M
77 Change of bed linen for every new guest. 5 M M
78 Change of bed linen (at least every 3 days). 8 M
79 Carpet floor (fully covered). 5 M M
80 Sand floor is covered within the tent. 5
81 Power station for charging purpose (one per bed). 5 M
Appendix 104
Camping
7. Tent facilities No. Mandatory criteria Point Standard Superior Deluxe
82 Power station for charging purpose (one with multiple port per tent). 8 M
83 Reading light located at the bed. 5 M
84 Electrical light inside the tent. 5 M
85 Towel (one per person). 5 M
86 Bath towel (one per person). 5
87 Tent is fully air-conditioned. 10 M
Appendix 105
Camping
8. Sanitary No. Mandatory criteria Point Standard Superior Deluxe
89 Shower facilities with hot water (at least one for 10 beds). 5 M M M
90 Shower facilities with hot water (at least one for 5 beds). 8
91 Toilets with toilet paper (one for 10 beds). 5 M M M
92 Toilets with toilet paper (one for 5 beds). 8
93 Hand hose next to each lavatory. 3 M M M
94 Washbasins. 3 M
95 Washbasins (at least one for 10 beds). 5 M M
96 Washbasins (at least one for 5 beds). 8
97 Cleaning of all sanitary facilities once a day. 5 M M
98 Cleaning of all sanitary facilities twice a day. 5 M
99 Hairdryer (one per 10 beds). 5 M
Appendix 106
Camping
8. Sanitary No. Mandatory criteria Point Standard Superior Deluxe
100 Family bathrooms (one bathroom for one family). 3
101 Laundry service is available 3
102 Launderette/Laundry machines (1 washing machine per 30 beds). 3 M M M
103 Detergent powder available. 3
104 Wash basin for laundry (one for 30 beds). 3 M M M
105 Clothes lines. 3 M M
106 Dryer. 3 M M
Appendix 107
Camping
9. Environment No. Mandatory criteria Point Standard Superior Deluxe
Appendix 108
Camping
Water-saving management
112 3
(such as stopping the flushing of the toilets or water saving tap nozzle).
113 Guest informed about the Camp's environmental protection measures. 3
114 Battery charging stations etc. are not located near tents (for safety reasons and noise pollution). 3 M M M
Routes are defined and marked on which the rented sports equipment such as quads, bicycles etc. may be used.
115 3 M M M
The person who rents the equipment must undertake to use it exclusively.
Prevent direct or indirect contamination of surface, ground and coastal waters that may be caused by solid or
116 3 M M M
liquid residues.
117 Hazardous, poisonous or radioactive waste are prohibited. 3 M M M
Sanitary waste, industrial waste, hazardous waste, domestic waste (including operating materials such as petrol,
118 oils, construction material...) and waste water (e.g. sanitary drainage water, washing water, industrial waste water) 3 M M M
must be disposed of properly. Company contract for waste disposal is available.
Appendix 109
Camping
All new facilities, as well as major modifications to existing facilities, shall be designated, operated and maintained,
119 3 M M M
according to the adopted environment standard by the kingdom, at the time of design approval.
All facilities shall incorporate the best available technology for pollutant discharge control, and waste disposal,
120 3 M M M
resulting from the operation of the facility.
Preventing the harvesting, capture, molestation, transport or use of wild flora and fauna by their guests or people
121 3 M M M
involved in the activities of the accommodation establishment.
122 Harmful use of new materials, driving from the species of plants and animal wildlife, shall be prevented. 3 M M M
123 Preventing the predatory use of raw materials deriving from species of plants and animal wildlife. 3 M M M
Taking specific actions to protect the threatened or endangered species that exist on the property of the
124 3 M M M
organization.
Appendix 110
Camping
126 Taking care of animals used in tourist activities promoted by the organization. 3 M M M
126 Preventing the domestication of wild animals by not permitting artificial feeding. 3 M M M
The organization shall plan and implement measures to minimize the generation of noise from the installations,
127 machinery and equipment, and from the leisure and entertainment activities, so as not to disturb the natural 3 M M M
environment, the comfort of the guests or the local community.
The organization shall plan and implement a recycling model through measures to reduce, reuse or recycle solid
128 3 M M M
waste.
The planning and operation of the landscaping of the organization shall be carried out in a manner that minimizes
129 3 M M M
the environmental impact.
Appendix 111
4 Capsule hotel
Capsule hotel
Definition In capsule hotels the "rooms" usually consist of small plastic cabins, there is a mattress as well as a television and a radio,
Capsule equipped with air-conditioned. The capsules have no real door, only a curtain separates them from the common rooms.
There are common facilities for toilets, washbasins and the like.
hotel
Requirements No. Mandatory criteria
Are the name, address, classification and description of the Capsule Hotel identical to those indicated in the licenses to which it is granted? Only relevant for
1
renewal of license.
2 The facility must be designated for males only or females only.
3 Is the Capsule Hotel's name clearly recognizable in Arabic and English?
4 Are sign-boards next to the unit door available in Arabic and English and readable at night?
Pre-conditions
(mandatory criteria)
5 Is the front of the building clean, without wall damage, water damage and exposed power lines?
6 Is the entrance area well recognizable as a Capsule Hotel entrance?
7 Is the printed and published pricelist available and valid per room or person, with taxes or other fees (up to date)?
8 Is there lighting available that illuminates the entrance area well, even in the dark (200 lumen)?
Appendix Definition Capsule hotel 113

accommodation classification
Classification checklist hotel criteria
Capsule hotel
9 All facilities and equipment are in working order, in perfect condition and without any noticeable renovation / investment backlog.
General Requirements 10 All services are provided by competent and recognizable employees.

11 All offered services are in a proper hygienic and clean condition (availability of checklists, training material…)

12 Air conditioning maintains temperature of 18C - 24C, throughout the year in all areas.
13 Availability of Wi-Fi and internet connections at all times.
14 Mandatory criteria see annex.

Accessibility
15 At least 5 capsules including washroom/shared areas must meet the minimum criteria in the appendix.

Capsule hotel
16 The sockets and light switches are without defect.

Safety and Security 17 Emergency and fire evacuation procedures and emergency telephone numbers are posted in Arabic and English

18 Availability of lighting in all areas to ensure safety (200 lumen)?
19 Availability of a main entrance.

20 Availability of air curtains and/or double doors and/or revolving door to ensure good and hygiene air quality.

Reception and Lobby
21 Is there a reception and is it clearly visible as soon as you enter the Capsule Hotel Area?

22 Is there an employee per shift of operating who speaks Arabic and English?

Capsule hotel
23 Is the reception occupied 24h 7days/week?
24 Is there free WIFI available in the lobby?
25 Are there any possibilities to recharge electronic devices for the quests themselves?

Reception and 26 Is there a TV set (flat screen) providing Arabic channels as well as English channels?
Lobby
27 Are the channels available which are prohibited by KSA-law?

28 Is there a prayer room in the capsule hotel?

29 Are there restroom next to the prayer room?
30 Availability of public toilets in the lobby area.
31 Is the Holy Quran placed on request?

Capsule hotel
32 Cabins with a floor area of about 2 m² and a height of 1.20 m.
33 The capsules are stacked side-by-side, two units high, with steps or ladders providing access to the second level rooms, similar to bunk beds.
34 Each room must have an entrance.
35 A minimum bed width of 120 cm.

Capsules
36 A bed length of 2 m
37 Availability of bed sheets, linens, pillows, alarm clock.
38 Is radio in the capsule available (with headphone)?
39 Are curtains or doors available and in order?

Capsule hotel
40 Are there recognizable signs for each cabinet available (numbers, letters…)?

Capsules 41 Does the Capsule Hotel provide only non-smoking Capsule Hotels?

42 Does the Capsule Hotel provide only capsules with air conditioning/ventilation system?
43 Are there separate bathrooms for men and women?

44 Availability of separate shower areas that ensures privacy.
Shared Bathroom

45 Availability of toilets with a ratio of 1 toilet to 4 beds.

46 Availability of lockers with locking mechanism for each cabinet.

Capsule hotel
47 Is there a continuous supply of hot and cold water?( the heater must be hidden)
48 Are bath towels and towels available on request?
49 Is the shower separated by a shower wall?
50 Does the floor in the shower and toilet have an anti-slip device?
51 Is there a washbasin next to the toilet?

Shared Bathroom
52 Is there a hand hose next to the lavatory?
53 Is the light in the bathroom and on the mirror above the washbasin sufficient (300-500 lumen)?
54 Are there hairdryer?
55 Is there a dustbin for hygienic paper?
56 Is there a toilet brush?

Capsule hotel
57 Availability of a kitchen / kitchenette for every floor.
Availability of seating area in every floor with TV (with English channels, sports, are channels available which are prohibited by KSA-law?), sockets, USB
58
Shared Areas charger, games, games consoles.... Fits to the concept.2 sqm of space outside the room should be available per guest, including restaurant.

59 Are there washing machines or wash basins for laundry?
60 Are there clothes lines for laundry?
Breakfast 61 Is there a proper selection of food and beverages served at the buffet? (tee, coffee, bread, jam, juice, cereal,)
62 Are the opening hours clearly visible at the entrance of the Coffee Shop (in Arabic and English) and are they maintained?
Coffee Shop 63 Is this area air-conditioned?
64 Is the menu available in Arabic, as well as in English including prices?

Capsule hotel
65 Does the offer include a sufficient selection of coffee, tea, juices, ice cream, pastries and desserts?
66 Is food sufficiently cooled and hygienically stored with spit protection?

Coffee Shop
67 Is a vending machine available with snacks and drinks?
68 Kitchen: Regular hygiene site inspections are carried out. The results are documented and defects are immediately remedied. HACCP concept.

5 The Hostel
The Hostel
A hostel is an affordable accommodation with simple facilities. The target group includes mainly younger people, backpackers and
Definition individual travelers. Since almost every hostel is privately run, hence each one is individually designed. Some variante. However, there
Hostel are features that all hostels have in common, for example, many shared rooms..
1 Is the hostel name clearly recognizable in Arabic and English?
2 The facility must be designated for males only or females only
3 Is the front of the building clean, without wall damage, water damage and exposed power lines?
Pre-conditions
4 Is the entrance area well recognizable as a hostel entrance?
5 Is there lighting available that illuminates the entrance area well, even in the dark (200 lumen)?
6 Are the outdoor facilities of the hostel well maintained?

The Hostel
7 In case of steps at main entrance: wheelchair accessible ramp (min. width 120 cm, max. incline 6%,min. 1 handrail on the side)
8 Is the hostel building used for no other than the licensed purposes?.
Pre-conditions 9 Is the printed and published pricelist available and valid per room or person, with taxes or other fees (up to date)?
10 Mandatory criteria of the annex accessibility are fulfilled, see annex.
11 At least one room including washroom/shared areas must meet the minimum criteria in the appendix.
12 All facilities and equipment are in working order, in perfect condition and without any noticeable renovation / investment backlog.
13 All services are provided by competent and recognizable employees.

General Hostel
Requirements
14 All offered services are in a proper hygienic and clean condition.
15 Air conditioning maintains temperature of 18C - 24C, throughout the year in all areas.

The Hostel
Requirements. No. Mandatory criteria
16 Emergency and fire evacuation procedures and emergency telephone numbers are posted in Arabic and English.
17 Availability of lighting in all areas to ensure safety (200 lumen)?
18 The outside area is secured (especially near the road).
Safety and Security 19 Unauthorized access to the site is regulated.
20 The sockets and light switches are without defect.
21 There are no obvious stumbling blocks.
22 Kitchen: Regular hygiene site inspections are carried out. The results are documented and defects are immediately remedied (HACCP concept).

The Hostel
23 Is there an employee per shift of operating who speaks Arabic and English?
24 Do all employees wear a uniform and a name tag (Saudi attire for Saudi reception staff)?
25 Is it clearly visible who is responsible at the reception and who can be contacted in case of guest complaints (e.g. telephone number of call center)?
26 Is the guest's privacy guaranteed during check-in and check-out?
Reception 27 Are the reception and the waiting area air-conditioned?
28 There is a suitable place for wheelchairs at the reception to check-in for tourists with special needs.
29 Is there a lockable storage room for luggage?
30 Is there a safe for valuables at the reception?
31 Are the major international credit cards such as MasterCard, Visa and American Express accepted for payment?

The Hostel
32 In the case of group travel: Does the staff doing a hostel introduction/orientation for the whole group?
33 Are there Chargers / international adapters on request (for various electrical devices such as mobile phones) free of charge?
Reception
34 Are there an emergency number available at the reception?

35 Is it possible to buy articles for personal care at the reception (toothbrush, toothpaste, etc.)?

36 Is the reception occupied 24h 7days/week?
37 Does the reception staff go for a night patrol?

The Hostel
38 Is there free WIFI available in the lobby?
39 Are there any possibilities to recharge electronic devices for the quests themselves?
40 Is there a TV set (flat screen) providing Arabic channels as well as English channels? Size of the screen fits to the room/distances.
Lobby
41 Are the channels available which are prohibited by KSA-law?
42 Is there a prayer room in the hostel?
43 Are there restroom next to the prayer room?
44 Availability of Soap, toilet paper and waste baskets
Public toilets 45 Availability of public toilets
46 A bathroom dedicated to people with special needs

The Hostel
47 Is an elevator available for the guests? (necessary for 2 floors and more)
Elevator
48 Is there a clear signage in the elevator to rooms and other facilities?
49 Is there a card locking system for the room doors?
50 Can the room be completely darkened with curtains or blinds?
51 Is the room sufficient lit (300 lumen)?
Rooms 52 Are nightlights next to each bed (max. 50 lumen)?
53 Is in the room enough place for luggage?
54 Are there free sockets in the room and at least one of them at the bedside?
55 The size of the beds is minimum 90cm x 200cm (mattresses)

The Hostel
56 Are the mattresses protected by an encasing?
57 Do the pillows have a continuous protective cover (encasing)?
58 Is there WIFI available in the rooms?
59 is there emergency evacuation plan inside the rooms
60 Is a daily room cleaning obligatory?
Rooms 61 Is there USB charging in the room?
62 Is there a dressing mirror?
63 Are prayer rugs available?
64 Is the Holy Quran placed in the room on request?
65 Is there a direction sign for Mecca?
66 Is there at least one room with a double bed for people with special needs

The Hostel
Requirements. No. Mandatory criteria
67 Is the size of the bathroom at least 5 m²?
69 Is the shower separated by glass or shower wall?
Bathroom
(if appl.)
73 Availability of A safety handle (grab)
74 Is there a continuous supply of hot and cold water(the heater must be hidden)?
75 Is the light in the bathroom and on the mirror above the washbasin sufficient (300lumen)?

The Hostel
76 Is there at least one free socket at the washbasin/at the mirror?

Bathroom
(if appl.) 78 Is There an accessible bathroom in the accessibility room? see accessibility annex

80 Are there shared bathrooms?
81 Availability of lockers with locking mechanism.

Shared Bathroom
(if appl.)
82 Is the shower separated by glass or a shower wall?

The Hostel
84 Availability of A safety handle (grab)
87 Is the light in the bathroom and on the mirror above the washbasin sufficient (300-500 lumen)?

Shared Bathroom
(if appl.)
91 Is There an accessible bathroom in the accessibility room? see accessibility annex.
92 Is there a continuous supply of hot and cold water (heater must be hidden)?
93 Is there a shower tray available?

The Hostel
94 Are there washing machines or wash basins for laundry?
95 Are there clothes lines for laundry?
The kitchens are equipped with all the utensils that guests can use to prepare their own meals (microwave, sink with hot/cold water, "The heater must be
Shared areas 96
hidden" garbage bin).
97 Availability of a kitchen/kitchenette for every floor.
Availability of seating area in every floor with TV (with English channels, sports, are channels available which are prohibited by KSA-law?), sockets, USB
98
charger, games, games consoles.... Fits to the concept.2 sqm of space outside the room should be available per guest, including restaurant.

The Hostel
Breakfast 99 Is there a proper selection of food and beverages served at the buffet? (tee, coffee, bread, marble, juice, cereal,)
100 Are the opening hours clearly visible at the entrance of the Coffee Shop (in Arabic and English) and are they maintained?
101 Is this area air-conditioned?
102 Is the menu available in Arabic, as well as in English including prices?

Coffee Shop
103 Does the offer include a sufficient selection of coffee, tea, juices, ice cream, pastries and desserts?
104 Is food sufficiently cooled and hygienically stored with spit protection?
105 Is a vending machine available (offers snack and drinks)?

6 Holiday House (Chalets)
Holiday House (Chalets)
By definition, the criteria`s of "Holiday Houses (Chalets)"" cover running accommodations, having main
Definition entrance and a private entrance for each unit. They provide daily rental and are operated under one
Holiday House management. Each unit shall at least include one separate bedroom, bathroom, and kitchen.
(Chalets) The following criteria have to be fulfilled to get the right to use "Holiday Houses (Chalets)" name for
any marketing use of "Holiday Houses (Chalets)" in the market.
Classification categories Standard Deluxe

Minimum points per category 198 297
Maximum points per category 296 395
Required parentage 50% 75%

Requirements No. Mandatory Requirements Points Standard Deluxe Result Remark
Printed and published actual pricelist of the Holiday Houses (Chalets): Price list is available in public
1 area such as the internet and reception, and contains valid prices per person or per House, tax or 1 M M
other applying charges must be included or separately listed.
Information, that may impact the guest´s decision, must be available before booking (e.g.
2 smoking policy, terms of cancellation, acceptable credit cards, time for check-in and check-out etc.); 2 M M
availability may be online or in written form
3 Clear and understandable booking procedures (e.g. online or by phone) 2 M M
Building Complex
4 Building(s) and fixtures maintained and in a clean and sound condition 2 M M
5 A night guard or security camera surveillance in the area 2 M M
Lighting day and night in all public areas and, if applicable, in parking areas (100 lumen)
0 points = no lighting / no sufficient lighting (less than 100 lumen)
6 2 M M
1 point = normal lighting

7 Availability of staff 24/7 (in person or with contact telephone) 2 M M
Door locks for building; guests must be provided with a key (card) or similar means (e.g. code with
8 2 M M
at least four digits)
Emergency and fire evacuation procedures and emergency telephone numbers are posted in the
9 2 M M
houses, in Arabic and English
Building Complex
10 Motion sensors based lighting in public areas, stairways and hallways 2 M
11 Access for disabled persons to at least one Holiday Houses(Chalets) 2 M M
12 Complete first aid kit in accordance with red crescent requirements and defibrillator 2 M M

13 All surfaces and equipment clean and generally free from dust 2 M M
14 All carpets vacuumed and floors cleaned 2 M M
15 All areas smelling fresh and clean 2 M M

Overall
Cleanliness
16 Good standard of overall cleanliness 2 M
Evidence of attention to details with high overall standard of cleanliness (e.g. including windows,
17 2 M
lightings etc.)
18 Excellent level of cleanliness with "a real sparkle" everywhere 2

19 Clearly visible reception: Reception may be replaced by a check-in terminal 2 M
20 Clearly visible reception desk 2 M
21 Service hours at reception: 6am-10am & 3pm-9pm 2 M
Reception
22 Availability of bell or telephone out of office hours (for duty manager) 2 M M
23 Availability of employee at the reception, speaking Arabic and English 2 M M
Guest information includes information on local and surrounding area and a reasonable selection
24 2 M M
of tourist information (e.g. supermarket, restaurant, public transport) available for guests

Comprehensive information including for example maps, current events and personal
25 2
recommendations
26 Comfortable waiting seats and tables at the reception area 2 M M
27 Obligation to provide a receipt of payment 2 M M
Reception 28 Credit card and SPAN payment system is available 2 M M
29 Acceptance of all major credit cards (Visa, MasterCard, and American Express etc.) 2 M
30 Automated software to register guest data 2 M M
31 All employees in uniform or in the traditional Saudi Attire (for Saudi nationals) 2 M M

32 ID badge in Arabic and English 2 M M
33 Provide a contact number of a medical center that can be called in case of emergency 2 M M
34 Provide natural plants in unique pots 2 M
Reception 35 Provide free Wi-Fi 2 M
36 Provide electrical sockets beside the seats in public areas 2
37 Provide signage and symbols indicating the facilities 2 M M
38 Service guide with price list in Arabic and English 2 M

39 Sewing kit upon request 2 M
40 Sewing kit at no cost 2 M
Reception 41 Sewing service with return in short time 2
42 Scan or printer service upon request 2
43 Fax or printer service upon request 2

Public lavatories either grouped or separated must be divided into males and females including at
44 2 M M
least one lavatory designated for special needs people in each section
45 Provide a hand hose beside each WC 2 M M
46 Waste basket is available 2 M M
Public Lavatory 47 Toilet paper and hand tissue are available with the cover 2 M M
48 Provide automatic flush systems, soap containers and WC taps 2 M M
49 Provide LED lighting, distributed appropriately 2 M M
50 No water leakage and no rust on fittings or connections 2 M M

51 Use of efficient water-saving fittings installed on every tap and water hose 2 M M
Public Lavatory
52 Motion sensor lighting is used for lavatory lighting control 2 M
53 A central parking space is available 2 M
54 A personal parking space in front of the house is available 2 M
55 Disabled parking space for every unit that provides full access for disabled persons 2 M M
Building
Lighting for parking areas Lighting
day and night in all public areas and, if applicable, in parking areas (10 lumen)
56 0 points = no lighting / no sufficient lighting (less than 100 lumen) 2
1 point = normal lighting
57 Shaded loading and unloading zone 2 M

58 Peephole on the door (or camera system to see who is outside) 2 M
59 At least one window per bedroom and living room 2 M M
60 Decorations outside main entrance 2 M
In case of steps at main entrance: wheelchair accessible ramp (min. width 120 cm, max. incline 6%,
Building 61 2 M M
min. 1 handrail on the side)
62 Air conditioning in Bedrooms 2 M
63 Air conditioning with individual control in each unit 2 M
64 Exterior, interior and image are at good quality level and are visually attracting 2 M

65 Exterior, interior and image are on an outstanding level and are visually luxurious 2 M
Paths clear of debris, moss, ice, fallen leaves etc. to ensure safety and accessibility for disabled
66 2 M M
person
Units for disabled persons: door bell, alarm and telephone to alert persons in room and lavatory
67 2 M M
(audio and visual)
Building 68 House complex guide an related services available in Braille 2
69 Qiblah indicator on the ceiling showing direction of Mecca 2 M M
70 Daily cleaning service for the Holiday Houses (Chalets) 2 M
71 All houses are non-smoking 2 M M

72 Provide standard furniture and equipment. 2 M
73 Provide luxurious furniture and equipment. 2 M
74 Provide adequate floor covering or finish. 2 M
The floors to be either polished wood or tiles with a high quality rug, or to be covered with wall to
Building 75 2 M
wall carpet.
76 House is not less than 100 m² 2 M
77 House is not less than 120 m² 2 M
78 Provide a swimming pool for each house 2 M

79 House provides a garden 2 M M
80 Suitable garden furniture and BBQ Equipment 2 M
81 Interior design concept or minimum wall decoration. 2 M
82 Manual locket is available internally for privacy 2 M M

Building
83 Provide blackout curtains or blinds 2 M M
Lighting in all areas of the unit (two points for having LED lighting, one point for having a normal
84 2 M M
lighting). 300 lumen.
Telephone with outside line and written user instructions, emergency numbers and price list (if
85 2 M M
applicable)
86 Table which can be also used as a writing table with matching chair with LED lighting 2 M M

87 Fully fitted carpets or alternative flooring (e.g. wood, parquet, floor tiles, marble etc.) 2 M M
Minimum bedroom floor area – excluding the bathroom and the entrance being as follows:
88 2 M
Bedroom 12 m²
Minimum bedroom floor area – excluding the bathroom and the entrance being as follows:
89 2 M
Bedroom 20 m² Attached bathroom in the master bedroom.
Bedroom
90 For a single bed, the minimum length should be 190 cm and minimum width 80 cm. 2 M
91 For a double bed, minimum length should be 190 cm and minimum width 160 cm. 2 M
92 For a single bed, the minimum length should be 200 cm and minimum width 90 cm. 2 M

93 For a double bed, minimum length should be 200 cm and minimum width 180 cm. 2 M
94 Access to both sides of the bed for double occupancy 2 M
95 Two sets of bed sheets and pillows covers for every bed. 2
Bedroom 96 Suitable mattress min thickness 2 M M
97 Luxurious mattress with a minimum thickness 20cm minimum 2 M
98 Bedside table with closet, drawer or shelf; and shaded light by the bedside. 2
99 Baby cot available upon request 2 M

100 Two pillows, one blanket, mattress cover with encasing per guest 2 M
101 Two luxurious pillows, one blanket, mattress cover with encasing per guest 2 M
102 Pillow and blanket menu (e.g. for allergic persons) 2 M
Bedroom 103 Additional pillows and blankets available at no cost 2 M M
104 Spare linen and bedding available upon request. 2 M
105 Iron and ironing board in good condition 2 M
106 Full body length mirror 2 M M

107 A dressing table (drawer-type table and mirror) or a vanity unit. 2
108 A minimum of two chairs. 2 M M
109 A wardrobe with hangers (minimum 8 hangers per guest). 2 M
Bedroom 110 A wardrobe with different kind of hangers (min. 12 per guest) 2 M
111 Chest of drawers or shelves for clothes. 2
112 Carpet or rug for each bedroom. 2
113 Waste basket. 2 M

114 Holistic interior design concept. 2
115 A flat screen TV minimum size of 40" including a remote control 2 M
Pay TV including streaming services or dedicated movie channel upon request (additional charges
116 2
may apply)
Minimum 30 channels are available on TV with at least 5 of which should be Saudi channels
Bedroom 117 2 M M
(according to the rules and regulation notified by related authorities)
118 2 M
regulation notified by related authorities)
119 High quality connectivity internet (Wi-Fi) 2 M M
120 High quality prayer mat (upon request) 2

121 Lighting control switches for lights in the room and lavatory beside bed 2 M
122 Suitable bedside lighting 2 M
123 Bedside luxurious lighting suitable for reading 2 M
Bedroom 124 Use power saving lamps (LED, Fluorescent) 2 M M
125 Power efficiency label on all electrical appliances in room (AC and refrigerator) 2 M M
126 Safe for valuables at least at the size of a smart phone 2 M
127 Safe for valuables at least at the size of a common laptop 2 M

128 Electrical sockets with USB charging feature 2 M
129 Radio (may be received via the TV set) 2 M
130 Entertainment system including radio and equipment for iPod, iPhone or other music devices 2 M
Bedroom
131 Shoehorn 2 M
132 Luggage rack or similar in all bedrooms 2 M
Wardrobe / cupboard suitable for size and number of guests with sufficient hangars (wire hangars
133 2 M
not acceptable)

134 Full kitchen 2 M M
135 Continuous supply of hot and cold water with sufficient water pressure 2 M M
136 At least two electric hotplates (mobile ones or integrated) 2
Kitchen 137 Electronic stove with at least two burners 2 M M
138 Exhaust fan 2 M
139 Dishwasher 2 M
140 Refrigerator with adequate temperature to store fresh foods 2 M

141 Freezer compartment 2
142 Kettle 2 M M
143 Coffee machine 2 M
Kitchen 144 Fully automated coffee machine 2 M
145 Use of own name/brand cutlery in the kitchen or stationary in the room etc. (1 point each) 2
146 Starter kit with coffee, tea and sugar 2
147 Microwave 2

148 Toaster 2 M M
149 Sink with hot/cold water (The heater must be hidden) 2 M M
150 Garbage bin 2 M M
Kitchen 151 Matching crockery and cutlery, sufficient for number of guests 2 M
Matching crockery and cutlery including small knives and forks, fish knives and/or other special
152 2 M
cutlery, sufficient for number of guests
153 Sufficient glassware for number of guests 2 M
Availability of cups and glasses according to the number of guests (at least two types of cups are
154 2 M
available)

155 Sufficient serving dishes to for the unit occupancy or accommodation, e.g. salad bowl and platter 2 M
Sufficient serving dishes to for the unit occupancy or accommodation, e.g. salad bowl, platter &
156 2 M
Bread Basket
157 Serving spoons 2 M
Kitchen 158 Teapot, milk jug and container for sugar 2 M
159 Condiments 2 M
160 Condiments : Salt & Pepper 2 M
161 At least two cutting knives (bread knave, usual cutting knife) 2 M M

162 Chopping boards 2 M M
163 Kitchen bowls, measuring jugs etc.: Basic equipment (2 kitchen bowls, 2 measuring jugs) 2 M
Kitchen bowls, measuring jugs etc.: Enhanced equipment (3 kitchen bowls, 2 measuring jugs, at
164 2 M
least 2 more)
Kitchen
165 Pots and Pans: basic equipment (3 pots, 1 pan, simple quality) 2 M
166 Pots and Pans: enhanced equipment (4 pots, 2 pan, better quality) 2 M
167 Additional equipment e.g. corkscrew, bottle opener, scissors, matches or lighter 2 M M

168 Additional value added equipment e.g. trays, ice-making tray, table cloths or vases 2
169 Cleaning equipment, e.g. vacuum cleaner, mop, bucket 2 M M
170 Basic supply of cleaning materials, washing-up liquid etc. 2 M M

Kitchen
171 Tea and kitchen towels 2 M M
172 Cloths line and pegs 2 M M
173 Fire extinguisher suitable for kitchen fires (non-water) 2

174 Dining table with at least 2 chairs or suitable for seating for the capacity of the apartment 2 M M
175 Holy Quran (Upon Request) 2 M M
Living and
176 Stationary paper and pen 2 M
Dining Room
177 Plug adaptor upon request 2 M
178 Comfortable chairs such as armchairs, sofa or similar: basic comfort 2 M

179 Comfortable chairs such as armchairs, sofa or similar: enhance comfort 2 M
180 Couch, Lounge or Settee and armchair, minimum one place to sit for each guest 2 M
181 A flat screen TV minimum size of 40" including a remote control 2 M
Living and Pay TV including streaming services or dedicated movie channel upon request (additional charges
182 2
Dining Room may apply)
Minimum 30 channels are available on TV with at least 5 of which Saudi channels (according to the
183 2 M M
rules and regulation notified by related authorities)
184 2 M
regulation notified by related authorities)
185 Sufficient space to move freely 2 M M

188 Bathroom size at least 6 m² with tub and shower 2
Bathroom 189 Continuous supply of hot and cold water with sufficient water pressure (The heater must be hidden) 2 M M
190 At least one bath towel and one hand towel per guest 2 M
At least one bath towel size (140 cm × 70 cm) , one hand (100 cm × 50 cm) and one face towel
191 2 M
(30 cm × 30 cm) per guest; additional towels upon request
192 Washable bath mat size (70 cm × 50 cm) (paper mat not acceptable ) 2 M M

193 Shower and/or tub separated shower/glass wall 2 M M
194 Safety handles in the shower 2 M M
195 Lidded WC 2 M M
Bathroom 196 WC brush 2 M M
197 Hand hose next to the toilet 2 M M
198 At least two toilet rolls 2 M M
199 Mirror above the washbasin 2 M

200 Double washbasin (or two single basins) with large mirror and LED lighting 2 M
201 Electric socket near the sink 2 M M
202 One toothbrush glass per person 2 M M
Bathroom 203 Basic guest amenities (e.g. shower cap, cotton pads, body lotion) 2 M
High quality guest amenities including at least shower cap, shampoo, conditioner, body lotion and
204 2 M
cotton pads)
205 Individually wrapped fresh soap (alternative: soap containers) 2 M M
206 Hairdryer 2 M M

207 Storage room for guest items (e.g. cupboard, shelves etc.) 2 M M
208 Separate shaving mirror 2 M
209 Defogging bathroom mirrors 2 M
Bathroom 210 Hook for clothing 2 M M
211 Towel heater 2 M
212 Covered waste basket 2 M M
213 WC separated from bathroom 2 M

214 Guest questionnaires are available 2 M
215 One employee in each shift speaking Arabic in addition to English. 2 M M
216 General hospitality: friendly and courteous manner. 2 M
Hospitality 217 General hospitality: proactive interaction with guests. 2 M
Employees are regularly trained in Safety & Security (procedures in the event of
218 2 M M
emergency)
Availability of at least one employee around the clock, certified in first aid by the
219 2 M M
Saudi Red Crescent
Implemented quality management and client satisfaction program as per specific
220 2 M M
objectives to treat any faults

221 Smoking is not allowed for employees during work hours 2 M M
222 Showers, lockers and changing rooms for employees separated by gender 2 M M

Hospitality
Online Activity 227 Website with current and significant information 2 M

228 Website with modern/contemporary and responsive design 2 M
229 Directions on the website 2 M M
Online Activity
230 Website available in Arabic and English 2 M M
231 Website includes online evaluations of guests 2 M M
Sustainability 232 Energy saving lamps used in the whole building 2 M M

233 Water-saving measures (e.g. stopping the flushing of the WCs or water saving tap nozzle) 2 M M
Information in apartments for guest about environmentally friendly behavior and request to
234 2 M M
actively cooperate
Sustainability
Existence of suitable refuse disposal arrangements, arrangements for garbage collection are
235 2 M M
communicated to guests
Environmental policy and environmental management along with comprehensible environmental

236 2 M M
protection and energy saving measures

7 Accessibility Annex
Accessibility Annex
The accessibility appendix includes the requirements that must be met in the facilitate for
people with special needs , there are mandatory requirements the facility must provide , and
optional requirements with additional points for each percentage as follows:
• Fulfillment of 20% of the optional requirements

• Fulfillment of 21-40 % of the optional requirements
• Fulfillment of 41 -60 % of the optional requirements
• Fulfillment of 61 – 80 % of the optional requirements
• Fulfillment of 81 – 100 % of the optional requirements

Accessibility Annex
Accessibility Annex
Requirements No. Remarks Mandatory?
1 Should provide changeable contrasts.
2 Should provide changeable font sizes.
Website 3 Should provide the possibility to read out the website.
4 Should reveal offers for handicapped.
Should give information about accessible rooms and the accessibility of the building (e.g. layout of
5 M
building).
Special marketing material should be designed for the needs of the target group (e.g. few color flyer to
Marketing Material 6
make the legibility easier, in braille, bigger font size…).
General information 7 All passageways and doors in public areas are at least 90 cm wide. M

Accessibility Annex
All passageways and doors in non-public areas such as Hotel rooms/holiday flats etc. Limited only to the designated room
8 M
are at least 90 cm wide. for guests with special needs.
Areas of movement in front of essentials, immobile furnishings in public places are at Limited only to the designated room
9 M
least 150 cm x 150 cm in size. for guests with special needs.
Limited only to the designated room

10 Surfaces should be fixed, slippery-resistant and even. M
for guests with special needs.

11 If there is an audible alarm (e.g. fire alarm), an optically clear flashing or flash signal available M
Designs should provide different modes (e.g. pictorial, text, audio) for Limited only to the designated room
12 M
redundant/linguistics presentation of essential information for guests with special needs.

13 There are technical possibilities of information transfer for deaf people (Visual Information). M
14 Assistance dogs (guide dogs, service animals etc.) may be brought along.
Control elements (e.g. elevator buttons, emergency phones, hand rails…) Limited only to the designated room
15
intended for use by guests must be tactile(sense of touch) for guests with special needs.

Accessibility Annex
Signage should be designed to support the guests (highlight important information,

direction instructions in braille signage)
Limited only to the designated
16 Regulatory signs, such as prohibition and mandatory signs;
room for guests with special needs.
Warning signs, such as caution and danger signs; and
Identification signs, such as rooms, titles, names, or numbers.
17 Briefing on Emergency/Evacuation should be offered/designed for the need to inform all guests.
18 Alerts must be provided as optical and acoustic signal.
Safety
19 Alerts should be provided as haptic signal, such as vibrating alert.
20 Emergency doors and routes should be marked accordingly.
Emergency doors and routes should be accessible (width of floor, door is easy to open even for
21
wheelchair users)
22 Emergency Call buttons, Equipment, Switches and Controls must be located within acceptable ranges.

Accessibility Annex
Safety equipment and other accessories should be stored to avoid a tripping hazard, and should be in
23 clear view, colour contrast from their surroundings, on an accessible route, and have appropriate signage,
indicating the location of the safety equipment clearly visible from all areas.
Safety
24 Doors of clear glass should be marked and Contrast must be created.
25 The cabin size of the elevator must be at least 110 cm x 140 cm. M
26 Handrails should be provided at least at two cabin sites.
Elevator/Lift 27 A possibility to sit is available.
The control elements must be arranged in a horizontal tableau, or the controls at the lowest point must not
28
be higher than 90 cm and at the highest point must not be higher than 110 cm.
29 In the case of a stair lift or a hoist lift, the platform must be at least 90 cm x 140 cm. If applicable. M

Accessibility Annex
30 Door opening should be colour-contrasted or indicated by light signal and audio announcement. M
31 The operating elements or the signage must be tactile.
32 If the signage consists of words, it must also be in Braille. M
33 If there are more than two floors, the stopping position and the direction must be announced by speech. M
Elevator/Lift
34 Visual cues indicate the floor number and the direction. M
35 The Floor numbers can be recorded tactilely in the door reveal or in the doorframe.

36 Flashing lights should indicate alarms, and a visual display shows that help is coming. room for guests with special
needs.

Accessibility Annex

37 Evacuation chairs should be available on every floor. room for guests with special
needs.
38 Platform lifts must be regularly & technically checked/inspected.

Elevator/Lift
39 Platforms should be Euro key-usable.
40 The key to use the platform is deposited at the reception.
41 There must be a tactile contrast between the floor covering and the staircase up or down.
Steps/Staircase 42 There must be at least one handrail on one side. M
43 The handrails must continue horizontally at least 30 cm at the beginning and end of the stairways.

Accessibility Annex
44 The handrails should indicate the floor number with tactile information.
Steps/Staircase 45 There must be a tactile information on the floor at the beginning and end of the flights.
46 The height level between the steps should be uniform.
47 There must be at least one parking space per accessible room, which is marked as such. M
The parking lot should be as near as possible to the entrance, to shorten the distances (should not be
48
further than 50m).
Parking
49 The parking lot has a minimum width of 350 cm and a minimum length of 500 cm. M
50 The parking lot must be of a good surface quality (e.g. no gritstones or grass, slip-resistant). M

Accessibility Annex
51 The parking lot should be free of steps or has to provide an appropriate ramp.
The designated lots should be visible from the entrance, so that staff could offer help when needed (also
Parking 52
possible to overview it via Video camera).
The parking garage has to provide at least one accessible entrance per floor or provide a lift to reach the
53 M
accessible entrance.
54 The way to the entry should be adequately illuminated (100 lumen). M
Pedestrians 55 The pedestrian walkway must be of a good surface quality (e.g. no gritstones or grass, slip-resistant).
56 The pedestrian walkway should be free of steps or has to provide an appropriate ramp.

Accessibility Annex
The door shall not be a revolving or rotating door, which cannot be adjusted for a permanent and
57
continuous opening by the guest.
58 There should be a passenger loading zone without steps and with a good surface quality.
Entrance
59 If an entrance is not accessible, it should have a directional signage to the next accessible one. M
60 Door closers should have a delay mechanism. M
61 The width of passages should be at least 180 cm. M
Ramps
Essential "sidewalks" in corridors / paths / corridors must be marked everywhere either with tactile markings
62
or the walls can be used as orientation guidelines or other structural elements can be used for orientation.

Accessibility Annex
63 The end of a corridor should be clearly marked.
64 Edge protection, contrasts or tactile pathways set into floors should guard change in levels.
65 The maximum longitudinal inclination is 6 %. M
Ramps 66 The minimum usable running width must be at least 120 cm. M
67 There must be at least one handrail on one side.
68 Both ends of a ramp should be marked to create a contrast to the surroundings (tripping hazard). M
69 The surface has to be slip-resistant.

Accessibility Annex
70 Free space at the end of the ramp should have a size of minimum 210 cm x 210 cm.
Must not be more than 80 cm (top edge) high, or there must be another,
71
equivalent possibility of communication in sitting position available.
72 One part of the counter should be roll-under.
73 A seat should be available.

Counter/
Reception If reservation is marked as “special needs”, staff should ask if the guest needs
74
additional help.
Guest should be informed about the conditions and procedures within booking
75
confirmation.
76 Guest must be informed about fire points and fire assemblies.

Accessibility Annex
77 Staff are trained regularly about the needs of the special target groups.
78 Reception areas should have enough light to ensure lip reading.
79 Staff should not stand in front of a reflective panel (or mirror) to simplify sign language.
80 It should be possible to turn down background noises like music.
81 The guest should be offered an orientation tour.
82 Orientation tours could also be offered as audio tours or braille maps.
83 Facilities for service animals should be provided.

Accessibility Annex
84 Sound Systems should include assistive listening devices. If applicable.
85 Microphones should be provided. If applicable.
86 Symbols should be used to show what equipment has been installed. If applicable.
Conference Rooms
87 Induction Loops should be part of the equipment. If applicable.
88 If own marketing films are shown, captioning should be available. If applicable.
89 Facilities for service animals should be provided. If applicable.

bedroom 90 A double or multiple bedroom must be available.

Accessibility Annex
The narrowest passage width of the room, between immobile and the interior (for example, Limited only to the designated
91 M
furnishings and relevant paths) must not be less than 90 cm. room for guests with special needs.
Areas of movement in front of essential immobile furnishings (e.g. cupboard) are at Limited only to the designated
92 M
least 150 cm x 150 cm in size. room for guests with special needs.
If you stand at the foot end of the bed and look at the pillow, the Movement area to the left or right of Limited only to the designated
93
the bed at least 150 cm x 150 cm. room for guests with special needs.

bedroom 94 King-type beds should be provided.

95 A foam overlay should be provided.

96 The bed must be positioned on one long side at all its depth and at a height of at least 15 cm.

97 There must be at least one freely available socket near the bed.

Accessibility Annex

98 Light switches should not be higher than 100 cm. M

99 Knocking on the room door must be indicated by a flashing signal which can be seen in all rooms.

100 Chat function with reception is offered

Bedroom 101 Facilities for service animals should be provided

102 Telephones should be reachable from one of the bedsides while laying. M
Telephones should have a flashing light, inductive coupler, and voice amplification, ring tone and loudness Limited only to the designated
103
adjustment. room for guests with special needs.

104 Wake up calls should be supported by alarm clock with optical signal and vibrating. M

Accessibility Annex

105 In addition to a printed guest map, alternatives should be provided.

Bedroom 106 Curtains should be fitted with pull rods or closing cords.

107 Cupboard handles should be within easy reach.

108 All mobility accessible washrooms must be located on accessible route. M

Restrooms 109 The door should swing outward. M

110 The door must be at least 90 cm wide. M

Accessibility Annex
Limited only to the designated room for

111 The door should have an automatically closing mechanism.
guests with special needs.
An Emergency Call button or a pull cord is obligatory. It has to activate a signal that is monitored Limited only to the designated room for
112 M
by a responsible person. guests with special needs.

113 WC: The movement area to the left or right of the WC must be at least 80 cm wide.
Handles must be available to the left and right of the WC. On the side where the WC can be Limited only to the designated room for
Restrooms 114 M
accessed, the grab handle should be foldable. guests with special needs.

115 Flush should be reachable or in best case automatic. M
Ablution-hoses should be located on the side wall, no more than 20 cm back from the front of the Limited only to the designated room for
116 M
toilet. guests with special needs.
Ablution-hoses should be heighted midway between the underside of the horizontal grab-bar and Limited only to the designated room for
117
top of the toilet seat. guests with special needs.

Accessibility Annex

118 Washbasin: The movement area in front of the washbasin must be at least 120 cm x 120 cm.

119 The washbasin must be accessible at a height of 67 cm. M

120 Washbasins can be driven under.
Faucets should have a single long lever-style handle (not self-closing) operable with a clenched Limited only to the designated room for
Restrooms 121
fist, or be electronically controlled. guests with special needs.

122 Water temperature control should be simple and intuitive.

123 A mirror above the washbasin must be visible while standing and sitting.

124 Showers must have level-access.

Accessibility Annex

125 If there is a bathtub, it must be accessible (e.g. by using a door and providing handles). M
Shower: The difference in height between the upper edge of the shower area/shower tray and the Limited only to the designated room for
126
upper edge of the sink. The height of the adjoining floor area must not exceed 3 cm. guests with special needs.

127 The size of the shower/washroom must be at least 150 cm x 150 cm. M

Restrooms 128 A shower seat or bathtub seat is available. M

129 A bathtub must be equipped with handles

130 There must be a handle in the shower.
Basin controls should have visual and embossed indicators to indicate hot and cold taps or Limited only to the designated room for
131
directions on mixers guests with special needs.

Accessibility Annex

132 Dispensers should be located nearby and in a way that it can be used with one hand.

Restrooms 133 Towel rails should be set in a maximum height of 70 cm.

134 Toilet paper dispensers should be brought on nearby and in an appropriate height.
135 List of allergens is available at least upon demand. M

Restaurants/coffee
shop/Catering
136 Information should be available in alternative formats. M
137 Swimming pools should be located on an accessible route. If applicable.

Swimming pool
Wherever change and shower facilities are available, they should be accessible and on an
138 If applicable.
accessible route.

Accessibility Annex
Wherever stair access is provided into pools, stairs into the pool should be clearly marked, with color
139 If applicable. M
contrasted edges on risers and treads, and stairs are equipped with at least one handrail.
140 The depth of the pool is clearly indicated on the edge of the pool. If applicable. M
Swimming pool 141 Pool boundaries are clearly defined by both a textural change and colour contrast. If applicable. M
142 Starting blocks be of a highly contrasting colour and capable of being securely fixed in place. If applicable.
143 A gadget to move a guest into the water (like a lift) should be provided. If applicable.
144 The area of movement in front of the kitchen unit (stove, sink) must be at least 120 cm x 120 cm. If applicable. M
The Kitchen
145 Standard values are of a working height of 82 cm and a legroom of 67 cm height. If applicable. M

Accessibility Annex
146 The height of the cooking surface is about 80 cm. If applicable. M
147 Cabinets with drawers instead of classic shelves should be installed. If applicable.
The Kitchen
148 Wall cabinets should be fixed at a maximum height of 140 cm. If applicable.
149 Cabinets and drawers should be equipped with Braille on the outside. If applicable.
150 Accessible routes or beach mats lead along the beach. If applicable. M
Beach 151 Accessible routes or beach mats lead into the Water. If applicable. M
152 There should be one access route every half-kilometer of the beach. If applicable.

Accessibility Annex
153 The tread must have a minimum width of 150 cm. If applicable. M
154 The maximum longitudinal inclination of an accessible route is 6 %. If applicable. M
155 Storage Facilities should be placed along an accessible route. If applicable.
Beach 156 Free space in front of Storage Facilities should have a size minimum of 210 cm x 210 cm. If applicable.
157 Beach assistive devices (such as special wheelchairs) should be provided. If applicable. M
158 Outdoor Rinsing showers must be accessible. If applicable.
159 A clear space of 150 cm diameter minimum should be provided. If applicable.

Accessibility Annex
160 The water run-off in the center of the clear space. If applicable.
Beach
161 A handle is available. If applicable.
162 Accessible routes lead to all public areas. Only relevant for camping sites. M
163 Accessible routes lead along to the tent platform. Only relevant for camping sites. M
164 The maximum longitudinal inclination of an accessible route is 6 %. Only relevant for camping sites. M
Camping
165 Curbs around the tent pad should have minimum height of 7,5 cm. Only relevant for camping sites.
166 Viewing areas should be built with no slopes. Only relevant for camping sites.
167 Viewing areas should provide safety barriers, guardrails or walls (wall not higher than 50 cm). Only relevant for camping sites.

Accessibility Annex
168 The path around fire places must have a width at least 150 cm. Only relevant for camping sites. M
169 Free space in front of Storage Facilities should have a size of minimum 210 cm x 210 cm. Only relevant for camping sites.
170 Outdoor Rinsing showers should be accessible. Only relevant for camping sites.
Camping 171 A clear space of 150 cm diameter minimum should be provided. Only relevant for camping sites.
172 The water run-off in the center of the clear space. Only relevant for camping sites.
173 A handle is available. Only relevant for camping sites.
Shower Spray Heads should be affixed in different heights (Low between 120 cm and 140 cm above the
174 Only relevant for camping sites.
ground and high with minimum 180 cm above the ground).

Accessibility Annex
175 Public cooking areas: cooking surfaces be 38 cm minimum and 87 cm maximum above the ground. Only relevant for camping sites.
176 Public cooking areas: controls should be places at the front or at the side. Only relevant for camping sites. M
Camping
Public cooking areas: the area of movement in front of the cooking unit (grill) must be at
177 Only relevant for camping sites.
least 120 cm x 120 cm.
178 Public cooking areas: tables should be driven-under. Only relevant for camping sites.

Thank You

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Tourist at C Commoda Tion Regulations Appendix

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Tourist

(Arabic is the official language of the Ministry of Tourism)

Classification categories in KSA are:

Classification categories 1 Star 2 Stars 3 Stars 4 Stars 5 Stars 6 Stars

Required parentage 30% 35% 40% 50% 70% 90%

Hotel Classification checklist

1. General Hotel Max.

5 Lighting at the entrance area (min. 150 lumens). 2 2 M M M M M M

Cleanliness and a hygienically stainless hotel building, are basic

All services are provided by competent and recognizable employees. Staff is

9 Parking lot - for cars 3 3 M M

At least one elevator for every 50 rooms in buildings over 13 meters

15 Elevator or stairs interior includes luxurious installations and decorations. 2 2 M

18 Motion sensors are used for corridor lighting. 2 2 M M M

24 Supplier entrance (mandatory for buildings with more than 20 rooms). 5 5 M M M M

27 In-house laundry service. 10 10 M

28 The mandatory requirements of the Accessibility Annex are fulfilled. 5 5 M M M M M M

29 Accessibility - Annex to classification criteria, fulfilment = 20% 1

30 Accessibility - Annex to classification criteria, fulfilment = 21-40% 2

32 Accessibility - Annex to classification criteria, fulfilment = 61 - 80% 4

33 Accessibility - Annex to classification criteria, fulfilment = 81 - 100 % 5

2. Reception and Max.

34 The main entrance exterior is decorated. 2 2 M M M M

35 Automated software to register guest data. 2 2 M M M M M M

37 Use of automatic double doors or revolving doors. 2 2 M M M M

40 Provide natural plants and flowers for decoration. 2 2 M M M M M M

41 Provide Free Wi-Fi service in the lobby area. 2 2 M M M M M M

42 Provide electrical sockets beside the seats. 2 2 M M M M

43 A clearly separated area offering full guest privacy (a desk or counter). 1 1 M M M

2. Reception and Max.

44 A clearly designated reception area offering full guest privacy. 6 6 M M M

45 Set of seats at the reception. 1 M M M

46 Lobby with seating and beverage service. 10 5 M

47 Reception hall with seating and beverage service. 10 M M

48 Reception service, 24 hours availability by phone from inside and outside 1 M M

51 Reception desk operating 24 hours. 6 M M

2. Reception and Max.

54 Bilingual employees (Arabic, English). 2 2 M M

Multilingual employees (Arabic, English and at least one other

56 Photocopying- and scanning-service available for guest use. 2 2 M M M

57 Valet parking service is available and indicated on the Website. 10 10 M M

58 Doorman (an employee assigned with this task). 15 15 M M

60 Hotel bellboys/servants (employees assigned with this task). 15 15 M M

61 Luggage service on request. 2 M M

2. Reception and Max.

64 A systematic approach to guest complaints is implemented and verified. 2 2 M M M M M M

66 Rooms cleaned before guest check-in. 1 1 M M M M M M

67 Daily room cleaning. 1 1 M M M M M M

2. Reception and Max.

73 In-house ironing service (returned within 1 hour). 2 2 M M

74 Laundry and ironing service (return time to be arranged). 1 M

77 Laundry service (dry cleaning or washing) returned within 1 hour 5 5 M

Method of Payment 78 Credit & debit cards are accepted. 2 2 M M M M M M

79 In-house technical support. 2 2 M M

Other 80 Umbrella (rain or sun protection) at the reception / in the room. 1 1 M M

81 Latest issues of magazines at the reception or in rooms. 1 1 M M

2. Reception and Max.

82 Daily newspaper offer (printed or digital). 2 2 M M M

83 Sewing service on request. 2 2 M M M

84 Shoeshine service on request. 2 2 M M M M

86 Guests are escorted to their rooms upon check-in. 2 2 M M

87 Central Air conditioning in all indoor public areas. 2 2 M M M M M M