A STUDY OF CUSTOMER STATISFACTION OF NEPAL

INVESTMENT BANK IN REFERENCE TO NEPALGANJ

BY
RAMESH PRASAD JAISHI
P.U.EXAM ROLLS NO : 15032578
P.U. REGISTRATION NO : 2013-02-03-0194

A project work report submitted to Pokhara University in partial fulfillment of the

requirement for the degree of
Bachelor of Business Administration
At the
Alpine Management college,
Pokhara University

Nepalgunj
November,2017
 DECLARATION

I hereby declare that the work reported in this project work on “A study of customer
satisfaction in Nepal Investment Bank in reference to nepalganj” Submitted to
Alpine Management College , Pokhara University is my original work done in the form
of partial requirement for the degree of Bachelor of Business Administration (BBA)
under the supervision of Mr. Prakash Regmi (supervisior) , Alpine Management
College.

Ramesh pdr. jaishi

Roll no: 15032578
 BONAFIDE CERTIFICATE
This is to certify that the Project Work titled “A study of customer satisfaction in
Nepal Investment Bank in reference to nepalganj” submitted by (Ramesh pdr.
jaishi) ( Roll No. 15032578 ) for the partial fulfillment of the requirements of BBA
embodies the bonafide work done by her under my supervision.

Signature of the Supervisor

Name of the supervisor
Mr. Prakash Regmi
Date

Mr. Vikas Jung Shahi

In-Charge of Research or PW
Date
 ACKNOWLEDGEMENTS

This thesis entitled “A study of customer satisfaction in Nepal Investment Bank in reference
to nepalganj” has been prepared in partial fulfillment for the bachelor degree of BBA under the
course designed by the Faculty of Management, P.U.. This study is based on the prescribed
research format involving the use of financial ratios in banking sector.
At the time of preparing this study, I have consulted with various personalities. So I would like to
extend my sincere thanks to all whose works and ideas helped me in conducting the study.
Sincerely, I would like to pay my sincere gratitude to my project work advisor Mr. Prakash
Regmi & Project In charge Mr.Vikash Jung Shahi of Alpine Management College who guided
through project work with providing valuable suggestions, supports and supervision.
Finally, I would like to offer my profound gratitude to my family members, my friend,
colleagues, well wishers for their encouragement and support during the entire period of my
study.

Ramesh pdr. jaishi

BBA 7th semester
 TABLE OF CONTENTS
Contents Page No.
Chapter -1 Introduction
1.1 Background of the study 1
1.2 Objective of the project work 3
1.3 Need and Scope of the study 3
1.4 Limitation of study 4
1.5 Structure of report 4
1.6 Literature review 5
1.7 Research Methodology 12
Chapter 2 Data analysis and major findings
2.1 Analysis and presentation of Data 15
2.2 Major finding and Discussion 24

Chapter 3 Summary and Conclusion

3.1 Summary 26
3.2 Conclusion 26

Bibliography 29