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10 Lessons From Ceos On How To Manage Corporate Reputation in A New Era of Activism
10 Lessons From Ceos On How To Manage Corporate Reputation in A New Era of Activism
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BY D E N I S E B R I E N
6 MINUTE READ
A changing landscape of social, political, and business dynamics is creating a new set of
challenges for CEOs. Corporations and their hard-won reputations now have as much to gain
as they have to lose from sudden changes in perception. To gain a deeper understanding of
the challenges and opportunities that lie ahead, we sat down with corporate leaders
representing almost $2 trillion in market cap, billions of dollars in revenue, and millions of
employees and asked them to share what they see on the horizon and how they are
approaching the changing demands of corporate reputation.
We view corporate reputation as the overall perception of an organization that is held by its
internal and external stakeholders—based on its past and current actions and probability of its
future behavior. Forward-thinking leaders will prioritize an always-on investment in reputation,
combining actions and accountability that connect business decisions to their impact on
reputation, which will allow organizations to build a bank of goodwill that protects their license
to operate.
Individually, the leaders we spoke to provided examples of nimble and nuanced approaches to
managing corporate reputation. Taken together, their stories offer a revealing glimpse into the
future.
Here are 10 insights that are keeping CEOs up at night, and what to do about them.
Denise Brien serves as managing director of research operations for Purple Strategies—a
corporate reputation strategy firm—working with a team of researchers and analysts to deliver
integrated data and compelling insights for Fortune 500 companies, associations, coalitions,
nonprofits, and some of the most recognizable brands in the world. She has worked in
research for 20 years and has extensive experience leading quantitative and qualitative
research. Prior to joining Purple, Denise held positions in research and consulting at AOL,
Premium Knowledge Group, and JD Power and Associates. Explore more Futurecasting by
Purple Strategies insights at futurecasting.com.
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