Professional Documents
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Recruitment & Selection Handouts.
Recruitment & Selection Handouts.
Recruitment
Process
What is recruitment?
Types of recruiting
There are several types of recruiting. Here’s an overview:
Recruitment is the processes of finding the apt candidates and inducing them
to apply for the job in an organization. The recruitment should be a sound one.
If it is not so, the morale of the staff will be very low and the image of the
company will be tarnished.
The success of any recruitment depends upon the procedure followed by the
company while recruiting the members. Jobs with low salary, uninteresting
jobs or difficult jobs cannot be filled up by the company very easily.
Every company has to recruit its staff members but the quantum of
recruitment may vary from one company to another company. The variation
may be due to the size of the company, recruitment policy of the company,
nature of the job and the like.
Thus, recruitment is a “linking activity” which brings together those who have
a job and those who search a job.
Basic Philosophies of Recruitment:
Traditional and Realistic Philosophies
There are basically two philosophies of recruitment:
(i) Traditional:
The traditional philosophy is to get as many people as possible to apply for the
job. As a result of this, a large number of seekers apply for the job, which
makes the final selection process difficult and can result in the selection of
wrong candidates. Wrong selection can, in turn, lead to employee
dissatisfaction and high turnover in the long run.
(ii) Realistic:
In realistic philosophy, the needs of the organization are matched with the
needs of the applicants, which enhance the effectiveness of the recruitment
process. In realistic approach, the employees who are recruited will stay in the
organization for a longer period of time and will perform at a higher level of
effectiveness.
Recruitment approaches
(1) Realistic Job Preview
Job applicants will evaluate the compatibility among the jobs and their
personal needs. They can decide whether to attend the interviews and tests
for final selection or to withdraw in the initiative.
The advantages of Realistic Job Preview are lower rate of employee turnover;
higher level of Job Satisfaction and performance; more beneficial at the entry
level where there are innumerable applicants per position.
The Realistic Job Preview can, however, increase the cost of recruiting by
increasing the average time it takes to fill each job.
(v) To search or head hunt/head pouch people whose skills fit the company’s
values,
(viii) To search for talent globally and not just within the company,
(ix) To design entry pay that competes on quality but not on quantum,
(x) To anticipate and find people for positions that does not exist yet.
The most important purposes of
recruitment
1. To determine the present and future requirements of the organization in
conjunction with the personnel planning and job analysis activities.
9. To support and form the basis of the manpower retention plan of the
organization.
10. To form the basis of the manpower development process by hiring the
future talents.
The essential features of recruitment.
2. External Factors:
External factors like government regulations, trade union restrictions, labor
market conditions, legal factors, economic factors, cultural factors, location of
the organization etc., also influence the recruitment system of the
organization.
Trade union always wants to protect the interest of its members and hence
interfere in the recruitment process of the organization. Therefore, while
making the recruitment, interest of the trade union should be kept in mind
and process should be continued.
Labor market conditions in India are always volatile i.e., changing. At any
given point of time there may be a surplus or a shortage of well qualified
candidate in a particular category of post for which vacancy is to be filled up.
If well qualified candidates are in short supply recruitment becomes difficult
and if the candidates are excess with suitable qualification, selection becomes
difficult. Therefore, it is necessary to take a note of labor market condition
while recruiting the employees.
(1) Objective – It aims to attract more people for the vacant jobs in
organization
Difference # Selection:
(1) Objective – It aims to pick up then most suitable candidates for the job
(2) Nature – It is a negative process as it rejects not so good for the job
(3) Meaning – It is a process of choosing from the lot the best candidates.
Sources of Recruitment:
A. Internal:
1. Transfer
2. Promotion
B. External:
2. Recommendations
3. Gate Applicants
5. Personal Consultants
6. Educational Institutions
7. Waiting List
8. Unsolicited Applications
11. Leasing.
A. Internal Sources:
Whenever a job falls vacant, it can be filled up by giving a promotion to the
present employee of the company. It is based on the promotion policy
followed by the company. In certain cases, a same cadre staff member is
deputed to the job by the company. This is called a transfer.
Advantages:
5. A person who has got a promotion inspires the staff members to acquire a
thorough knowledge of his job.
7. A promoted staff member may make use of his past experience in the new
post.
10. It ensures the continuity of job to the staff members and stability of the
organisation.
12. The expenses for advertisement, recruitment, test and interview are
avoided.
Disadvantages:
1. If the higher post is filled internally, the company will not be able to get
fresh and original ideas and initiative from the staff members.
2. The outsiders do not have a scope to show their ability in the performance
of the work.
B. External Sources:
1. Advertisement:
When a company wants to inform the public that it has a vacancy, it puts up an
advertisement. The details of the job and the qualification of the candidates
are briefly given. The company may receive the applications in response to the
advertisement. After that, interview will be conducted.
2. Recommendations:
3. Gate Applicants:
4. Employment Exchange:
The job seekers register their names with their qualifications with the
employment exchange. The company can get a list of candidates who have
requisite qualifications to fit in a job. Out of the listed candidates, any one of
them can be selected. The employment exchange is of two kinds, i.e., public
employment exchange and private employment exchange.
5. Personnel Consultant:
Universities, colleges and institutions are formed to offer specific courses. The
educational institutions make an arrangement for campus interview. The
business concerns come to the campus of educational institutions to recruit
the students for various posts. The selected students are requested to join the
post after completing the course.
7. Waiting List:
The business concern prepares a waiting list of candidates who have already
been interviewed. But, they are not appointed for lack of vacancy. Whenever a
vacancy arises, the vacancy may be filled up by the company out of the waiting
list.
8. Unsolicited Applicants:
Unsolicited applications means the application received through mail from the
candidate. The application brings the information regarding the name and
address of the candidate, his age, educational qualification, experience, area of
interest, etc. If there is any vacancy at that time, the candidate will be
recruited for the specified post. Normally, this type of application is
considered for the posts at the lower level.
The casual vacancy may be filled up by the company through the jobbers and
contractors. Normally, unskilled candidates are appointed in this way. They
are available at short notice and for a less salary. This type of candidate is
brought by the jobbers and contractors to the place of work and they receive
some commission from the company for this service.
A company may send a group of experts to the towns and the cities where the
various kinds of candidates required by the company are available. In this
case, a prior advertisement may be issued in newspapers. The advertisement
contains information regarding the date, venue and time of the interview. The
interview is conducted in different places. This is procedure followed to
recruit the candidates under field trips.
11. Leasing:
Advantages:
2. Lack of co-operation – The existing staff members do not extend their co-
operation to the person who is selected from out of external sources. In
addition to this, the existing staff members make the new recruit face the
difficulties and try to disorient him in relation to his work.
4. Trade union – If the trade union of the company is very strong, it is very
difficult to convince the trade union and recruit a person from outside a
company.
Methods of Recruitment
1. Direct Method,
As per R.W. Walers, 1976, the common mistakes committed by recruiters are
as follows:
(c) The recruiter does not have the authority to make decision with regard to
hiring.
(e) The recruiter does not get involved in the development of the new
employee.
Many organizations have found that their employees can assist in the
recruitment process. Employees may actively solicit applications from their
friends and associates. This method suffers from a serious defect that it
encourages nepotism.
The organizations believe that the internet helps to attract better quality and
broad range of applicants. The internet recruiting is cheaper because it
reduces costs of newspaper advertisements and workload for the HR
department.
In short, the HR manager must be in close touch with these different sources
and use them in accordance with his needs. To avoid surplus staffs the best
management policy regarding recruitment is to look first within the
organization and if that source fails external recruitment must be tackled.
Recruitment Policy
Recruitment policy specifies the objectives of recruitment and provides a
framework for the implementation of the recruitment program. According to
Yoder A recruitment policy may involve commitment to broad principles such
as filling vacancies with the qualified individuals.
This recruitment policy outlines the principles and processes related to the
recruit-ment of both internal and external candidates to position new recruits
within a firm. The recruitment process may be ineffective in the absence of a
structured policy. A well-defined recruitment policy helps organizations to
respond to its HR requirements in time. The policy statement should be clear
and concise. Developing a suitable recruitment policy is the first step in the
efficient hiring process. The policy statement helps to ensure a sound
recruitment process.
2. Candidates to Target:
The recruitment process can be effective only if the organization completely
understands the requirements of the type of candidates that are required and
will be beneficial for the organization.
c. Category of the candidate – The strategy should clearly define the target
candidate. He/she can be from the same industry, different industry,
unemployed, top performers of the industry etc.
3. Sources of Recruitment:
The strategy should define various sources (external and internal) of
recruitment. Which are the sources to be used and focused for the recruitment
purposes for various positions? Employee referral is one of the most effective
sources of recruitment.
4. Trained Recruiters:
The recruitment professionals conducting the interviews and the other
recruitment activities should be well-trained and experienced to conduct the
activities. They should also be aware of the major parameters and skills (e.g.,
behavioural, technical etc.) to focus while interviewing and selecting a
candidate.
Challenges of recruitment
i. Attract people with multi-dimensional experiences and skills.
viii. Search for talent globally and not just within the country.
ix. Design entry pay that competes on quality and not quantities.
x. Anticipate and find people for positions that do not exist yet.
Every day the level of education and general awareness among people is
increasing at a higher rate. As the entire society is on the development
peoples’ aspirations, attitudes and behavior may further become
sophisticated. The present style of recruitment and selection will see drastic
changes due to changes along with above areas. Future role of Human
Resource Development Manager is going to be very critical due to lot of
improvements in all the areas of Human Resource Management.
Complexities with Recruitment:
(2) Good recruiting often requires the recruiter to give a realistic pre-view of
job during the initial call or contact. Pre-screening the job seekers is an
important part of recruitment and it takes time. If it is not done, the HR
department may have to waste time on appli-cants who have no real interest
in job.
(3) Recruitment efforts should always reflect the company’s strategic plans. If
employees have to be recruited on the basis of company’s expansion plan,
then they should be clearly told where and when they would be placed. If this
does not happen, employ-ees very often leave the organization after joining it
for a short period.
(4) A firm’s reputation in the market has a bearing on the recruit-ment results.
A “poor pay master” reputation of a firm makes it difficult for the HR Manager
to recruit good talent for the firm. Projecting the right message like, good
paymasters etc. may help recruiting good talent.
(5) Sometimes, the firms policies are not very employee friendly, e.g., leaves,
welfare schemes, pension plans etc. In spite of an organi-zation been rated as
one among the best, such policies may not attract good talent. Thus, the
recruitment will be very difficult.
The Selection
Process
Definition of Selection
According to Harold Koontz, “Selection is the process of choosing from the
candidates, from within the organization or from outside, the most suitable
person for the current position or for the future positions.”
Dale Yoder said, “Selection is the process by which candidates for employment
are divided into classes those who will be offered employment and those who
will not.”
Most managers recognize that employee selection is one of their most difficult,
and most important, business decisions.
This process involves making a judgment -not about the applicant, but about
the fit between the applicant and the job by considering knowledge, skills and
abilities and other characteristics required to perform the job Selection
procedures are not carried out through standard pattern and steps in this.
The process can vary from organization to organization some steps performed
and considered important by one organization can be skipped by other
organization.
Importance of Selection
Selection is an important process because hiring good resources can help
increase the overall performance of the organization. In contrast, if there is
bad hire with a bad selection process, then the work will be affected and the
cost incurred for replacing that bad resource will be high.
The purpose of selection is to choose the most suitable candidate, who can
meet the requirements of the jobs in an organization, who will be a successful
applicant. For meeting the goals of the organization, it is important to evaluate
various attributes of each candidate such as their qualifications, skills,
experiences, overall attitude, etc. In this process, the most suitable candidate
is picked after the elimination of the candidates, who are not suitable for the
vacant job.
Advantages of Selection
• It is cost-effective and reduces a lot of time and effort.
• A good selection process helps in selecting the best candidate for the
requirement of a vacant position in an organization.
Steps in Selection Process
The selection process typically begins with the preliminary interview; next,
candidates complete the application for employment.
Several external and internal factors impact the selection process, and the
manager must take them into account in making selection decisions.
• Initial Screening.
• Completion of the Application Form.
• Employment Tests.
• Job Interview.
• Conditional Job Offer.
• Background Investigation.
• Medical Examination.
• Permanent Job Offer.
1. Initial Screening
The selection process often begins with an initial screening of applicants to
remove individuals who obviously do not meet the position requirements.
At this stage, a few straight forward questions are asked. An applicant may
obviously be unqualified to fill the advertised position, but be well qualified to
work in other open positions.
If the screening effort is successful, those applicants that do not meet the
minimum required qualifications will not move to the next stage in the
selection process. Companies utilizing expensive selection procedures put
more effort into screening to reduce costs.
The specific type of information may vary from firm to firm and even by job
type within an organization. Application forms are a good way to quickly
collect verifiable and fairly accurate historical data from the candidate.
3. Employment Tests
Evidence suggests that the use of tests is becoming more prevalent for
assessing an applicant’s qualifications and potential for success. Tests are
used more in the public sector than in the private sector and in medium-sized
and large companies than in small companies.
Large organizations are likely to have trained specialists to run their testing
programs.
Selection tests may accurately predict an applicant’s ability to perform the job,
but they are less successful in indicating the extent to which the individual
will want to perform it.
Applicants often become quite anxious when confronting yet another hurdle
that might eliminate them from consideration.
4. Job Interview
Interview Planning
The physical location of the interview should be both pleasant and private,
providing for a minimum of interruptions. The interviewer should possess a
pleasant personality, empathy and the ability to listen and communicate
effectively.
He or she should become familiar with the applicant’s qualifications by
reviewing the data collected from other selection tools. In preparing for the
interview, a job profile should be developed based on the job description.
Conditional job offer means a tentative job offer that becomes permanent
after certain conditions are met.
If a job applicant has passed each step of the selection process so far, a
conditional job offer is usually made.
In essence, the conditional job offer implies that if everything checks out –
such as passing a certain medical, physical or substance abuse test – the
conditional nature of the job offer will be removed and the offer will be
permanent.
6. Background Investigation
Background Investigation is intended to verify that information on the
application form is correct and accurate.
This step is used to check the accuracy of application form through former
employers and references. Verification of education and legal status to work,
credit history and criminal record are also made.
Personal reference checks may provide additional insight into the information
furnished by the applicant and allow verification of its accuracy.
• References are provided by the applicant and are usually very positive.
• Former employers should be called to confirm the candidate’s work
record and to obtain their performance appraisal.
• Educational accomplishments can be verified by asking for transcripts.
• Legal status to work.
• Credit references, if job-related.
• Criminal records can be checked by third-party investigators.
• Background checks are conducted by third-party investigators.
• Online searches as simple as “Google” search of a candidate can turn up
information on press releases or news items about a candidate that was
left off the application or resume.
7. Medical/Physical Examination
After the decision has been made to extend a job offer, the next phase of the
selection process involves the completion of a medical/physical examination.
Notification to Candidates
Any delay may result in the firm losing a prime candidate, as top prospects
often have other employment options. As a matter of courtesy and good public
relations, the unsuccessful candidates should also be promptly notified.
Ways of Making an Effective
Employee Selection
All companies, irrespective of size, make hiring mistakes, but here are few tips
experts /suggest helping avoid making them.
There are tests that can indicate if a job candidate meets the required criteria.
With these pre-hire screening tools, a recruiter can test the knowledge of
potential hires before they are extended an offer.
If we hire employees in haste, we may find out later that the new recruits are
not trustworthy or competent.
They then spent the next 50 minutes internally justifying that decision. We
buy cars in the same way.
First, we choose the car we want to buy from an emotional standpoint and
then search for objective data to justify that emotional decision.
We all know that facts tell, but emotions sell. The recruiter can guard against
obsession by having coworkers’ interview prospects, having group interviews,
and by conducting follow-up interviews.
We have seen many occasions where someone was hired without going
through the usual evaluation process simply because they were recommended
by another employee or colleague Follow the usual channels and
requirements when anyone-no matter how highly recommended-seeks to
work for the organization.
Peter suggests that people will tend to be promoted until they reach their
“position of incompetence”.
One’s career may cripple after such a promotion. Promoting solely from
within can create inbreeding and stagnate creativity.
To guard against these pitfalls, companies should consider filling at least one-
third of all positions involving promotions with people from outside the
organization.
The wrong person may be an unavoidable liability for the organization. The
wrong person can do a lot of damage to the organization. Hiring mistakes can
be more costly.
These mistakes can include the cost of termination, replacement and
productivity loss. They can impact the organization’s bottom line as well as
the morale and productivity of other employees.
Selecting the right people is a key leverage point to support and drive an
organization’s growth and development.
But selecting the right person is not an easy task. Many mistakes may occur
while selecting employees. The cost associated with the making such a
mistake are tremendous.
The best way to reduce turnover is to make the right selection decision in the
beginning of the entire process. Selecting the right people is crucial to an
organization’s success.
How can HR manager make sure that he or she is not making the top hiring
mistakes?
Colin (2011) says, “It’s important to get your hiring right the first time and
encourages employers to take steps to reduce the likelihood of costly hiring
mistakes”.
Poor listening
Few recruiters do not pay full attention to the candidate. In fact /following the
80: 20 rule, the 80% needs to come from the applicant.
Recruiters should get prepared both for the basic and follow-up questions.
A review of the job specification and employee specification may help the
interviewer prepare specific questions. They should build rapport with the
interviewee. The burden to establish rapport falls on the interviewer.
Jot down any additional demands the job requires, such as lots of overtime,
travel and set hours. The recruiter must know exactly what they are looking
for, they are more likely to get it. Like most decision making, employee
selection is fundamentally emotional.
This enables clear thinking to establish a specific position profile. Yes, it takes
time, but it is an effective use of time versus “shooting in the dark.”.
Don’t meet the candidate only once. Create opportunities for other managers
to meet the applicant as well and hear what they have to say. It is very
important to get the whole picture and see whether the applicant will be an
overall good fit for the company.
Will they be able to fit into the organizational culture and get along well with
the rest of the team?
Ignorance is no excuse.
But when the selection of applicants from outside the organization has
occurred then the given statement in the question is correct.
Recruitment and relation are the two crucial steps in the HR process and are
often used interchangeably. There is however a fine distinction between the
two steps.
So in the recruitment and selection process; recruitment is the first step and
selection is the second steps or final step.
Recruitment
Selection
Recruitment and selection are the two crucial steps in the HR process and are
often used interchangeably.
The relationship between “Job analysis” and “Recruitment and Selection” is i.e.
job analysis is the foundation of recruitment and selection for selecting a
qualified and capable employee as required for performing the job accurately.
The objectives of the selection process are to select the candidates whose
success probability in the job is the highest and motivate right candidates to
opt for the vacancy by a proper presentation of the organization to the
potential candidates.
The selection process relies on three helpful inputs. Job analysis information
provides the description of the jobs, the human specifications and the
performance standards each job requires.
Human resource plans tell HR managers what job openings are likely to occur.
These plans allow selection to proceed in a logical manner.
Finally, recruits are necessary so that the HR manager has a group of people
from which to choose. These three inputs largely determine the effectiveness
of the selection process.
For example, a candidate who fails to qualify for a particular step is not
eligible for appearing for the subsequent step. The result of each step is
crucial. Failure of any step disqualifies the candidate from attempting the next
step.