TMEL 212 – Lesson 2: The Bare Essentials Hotel Departments: Revenue and Cost

of Accommodation Management Centers

Revenue Centers
Introduction 1. Rooms Department
- The global hotelier meets the growing 2. Food and Beverage Department
demands of the tourists. Hoteliers 3. Sales Department
nowadays, are increasingly aware of the 4. Other front-of-the-house departments
skills and attitudes they need to develop (Business Center, Events and Convention
in order to be abreast with the market. As Center, Leisure Department)
the world market is leaning towards Cost Centers
competency-based management, future 1. Marketing Department
hoteliers can go up the corporate ladder if 2. Engineering Department
they improve their skills required in the 3. Accounting Department
job. 4. Human Resources Department
5. Security Department
Basic Competencies of a Global Hotelier 6. Administration/ Executive Department
1. Self-Management Competency
a. Self-awareness and development Hotel Operational Cycle
b. Work-Life Balance
c. Integrity
d. Ethical Pre-Arrival
e. Personal Drive and resilience
2. Communication Competency
a. Communicates effectively
Post- Arrival
b. Multi-lingual communication
3. Multicultural Competency Departure
a. Working effectively with different
cultures
b. Consciousness on non-verbal
communication elements with different Departure In-stay
cultures.
4. Teamwork Competency
a. Promotes healthy working environment Guestroom Types (Basic)
b. Collaboration and Sharing of 1. Single Room
Information 2. Double Room
3. Twin Room
Competencies for Hotel Managers 4. Suites
1. Human Relations Competency
- Managers should know how to train,
advice, and encourage his staff.
2. Strategic Competency
- Managers must have a future outlook for
the hotel business. Able to see and
analyze market trends, cope up with the
changing hotel industry landscape, and
provide strong business decisions that will
produce high impact on the hotel’s
bottom-line.

The Global Traveler

1. Technology-driven
2. Value for money
3. Mobile Travelers
4. Demands highly personalized Service
5. Growing youth segment