MOHAMMED ABDULLAH BAIG

Mobile: + (974) 55416021 | Email: mohammed.baig@yahoo.com

Visa Status – Transferable Employment Visa

PROFESSIONAL ATTRIBUTES

 Versatile travel operations planning, coordination and management professional offering

over 15 years of experience in spearheading customer sales, reservation & ticketing and
general administration responsibilities in India, UAE and Qatar.
 Illustrious career track record of accomplishments and career advancements with Emirates
Airlines
 A well committed and hardworking person, able to work independently and in teams
equally well.
 Good communicator with a proactive approach and “can do” attitude; self starter,
motivatedto get things done ensuring continuous improvement

SPECIALIST SKILLS

Industry Knowledge
 Know-how of global airline businesses, pricing strategies, best deals, Airline Fares and
ticketing, international flight planning, sales and marketing of products, and revenue
generation strategies

Customer Service
 Excellent communicator and a skilled negotiator with ability to build productive
partnerships and coordinate with national and international clients while optimizing
communications made with clients and vendors.

Travel Planning and Holiday Management

 International travel route planning and world geography, adeptin developing
customized travel/holiday packages ensuring cost effectiveness and a pleasant vacation.

People Management
 Apt in collaborating with multi-disciplinary and cross-functional teams with multi lingual
different nationality people. Closely coordinating with vendors, hotel agencies, travel
agents, and clients ensuring a comfortable travel and stay for the guests.
 EMPLOYMENT HISTORY
Qatar Flight Travel
Business Development Executive
DEC 2019 TILL DATE

 Acquiring sales from Corporate companies in-house business as well as counter sales.
 Attained proficiency in developing markets, establishing market & achieving thetargeted
goals.

 Direct sales calls & meetings related to end-user accounts in the industrial for
developing business.

 Strong team leader, builder and facilitator, fostering an atmosphere that

motivates highly talented professionals to balance high-level skills with
maximum productivity.

Seasons Tours & Travel

Manager – Sales & OperationsDoha – Qatar
DEC 2017 - NOV19

 Managing complete sales and operations of the company.

 Proven track recording managing Sales & Marketing Operations,Sales performance,

profitability management.
 Managing a team and have trained each of them to be a motivated employee
and supporting them to achieve their individual goals.
 Playing a pivotal role in managing daily assignments and travel itineraries including
suggesting best deals and negotiating hotel packages while promoting several
 products ensuring client acquisition.

Emirates Airlines (Doha-Qatar)

Senior Customer Sales and Service Consultant
JUNE 2003 –Sept 2017

 Furnishing information on travel dates, times, connections, baggage limits,

and medical and visa requirements to clients as well as assisting them in
preparing required documents for application of Dubai visa.
 Handling cash and refunds transaction for Emirates Airlines.
 Providing a number of services to travel agents in pursuit of driving Emirates sales
as well as creating innovative strategies to improve revenue generation and
streamline the processes.
 Performing a range of administrative duties including stock monitoring.
 Manage PNR queues and BSP refunds.
 Handle airline’s Frequent Flyer program [Skywards] related queries managing
enrolments,retro claim sand redemption.
  Handling email correspondence from direct customers and travel agents.
 Initiate call out process with re-booking options to customer of Schedule change.
 Handling airport duties to assist with airport functions during flight delay and
flightcancellations.
 Monitor Staff grooming as per airline’s uniform standards guide.
 Prepare weekly/ monthly duty roster for staffs and assign duties as per development plan.

Snr.Reservation & Ticketing Executive

OCT 1998 - MAY 2003
GULF AIR (Abu Dhabi-UAE)

 Telephone sales [reservation] Attending telephone queries of passengers as well as local

travel agents
 Handling Computer reservations and automated ticketing, which includes flight booking,
worldwide hotels and confirm reservations.
 Direct sales calls & meetings related to end-user accounts in the industrial for developing
business
 Final reconfirmation of flight release, checking [stations] queue for agents and
passengers [PFC]
 Used of Sabers and Falcon system for ticketing and reservations
 Acquiring sales from corporate companies, IATA and NON-IATA AGENTS.
 Coordinating on Fare Quotations with corporate companies and Local Agents
 Issuing and refunding of incoming/outgoing PTA’S and arranging Ticket on Departure
 Certificate of completion scored distinction Inbound customer service.
 Scored Distinction in Passenger Airline Tariff, Level 1 and Level 2 conducted by Gulf air,
Bahrain. Scored distinction in Falcon reservation and Falcon ticketing system program
conducted by Gulf air, Bahrain.

ACADEMIC
M.B.A –Travel & Tourism
UNIVERSITY OF MADRAS
B.A. - Economics
UNIVERSITY OF MADRAS

TECHNICAL SKILLS
Proficient in Microsoft Office and Internet applications

Languages Known: English, Arabic, Hindi, Tamil and Urdu

Worked on CRS: Saber, Galileo, Falcon, Mars, Aviva, Easy mars, Amadeus
 APPRECIATION
Awarded Silver Najd
In recognition of your commitment, dedication and outstanding sales performance at the Doha
Emirates office

PERSONAL DETAILS
 Marital Status: Married
 Nationality: Indian
 Driving License: Valid Qatar driving license