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Dental Fear/Anxiety: Managing Anxious or Fearful Patients
Dental Fear/Anxiety: Managing Anxious or Fearful Patients
Dental Fear/Anxiety
Managing anxious or fearful patients
Background.—Dental anxiety, fear, and phobia personality characteristics such as being self-conscious or
contribute significantly to an avoidance of dental care. neurotic; not understanding; seeing frightening portrayals
Dental anxiety is an emotional state that occurs before of dentists in the media; having poor coping skills; experi-
the encounter with the dentist and can be directed at encing altered body image perceptions; and feeling vulner-
threatening stimuli or at an unidentified cause. Dental able when considering lying back in a dental chair. Sensory
fear is a reaction to a known or perceived threat or danger triggers can also contribute to fear. These include the sight
and leads to a fight-or-flight response. Dental phobia, also of needles, the sounds of drilling, the smell of eugenol, or
termed odontophobia, is a persistent, unrealistic, intense the sensation of drilling vibrations.
fear that leads to complete avoidance of dental care. This
overwhelming fear causes hypertension, terror, trepida- Fears that give rise to dental anxiety include a fear of
tion, and unease and is an identified phobic disorder. Phys- pain, of blood, of betrayal, of being ridiculed, of the un-
ical, cognitive, emotional, and behavioral responses are known, of depersonalization in the eyes of the dentist, of
evoked by each of these states. As a result, the individual re- exposure to radiation or mercury poisoning, of choking
acts with avoidance of dental care, leading to poor dental or gagging, or of lack of control over the situation. Anxious
health until an emergency situation develops, when com- persons can be classified using the Seattle system as influ-
plex, highly traumatic treatments may be needed, further enced by specific dental stimuli, by distrust of dental
reinforcing the fear and perpetuating the cycle. Dental prac- personnel, by a generalized sense of fear of dentistry, or
titioners should quickly identify dentally anxious or fearful by fear of catastrophe.
individuals and alleviate these feelings while positively
motivating them with the goal of achieving long-term re- Identification.—Dentists can often identify dentally
sults. The causes of dental anxiety, identification of anxious anxious or phobic individuals through their first interactions
or phobic individuals, and management of these individuals with them. However, it is also possible to identify these indi-
in the dental office were explored. viduals using questionnaires or objective measures.
Causes.—Multiple factors play a role in the develop- Dentists can try to identify which dental situations cause
ment of dental anxiety and fear. These include having a pre- a patient fear and anxiety through a calm, uninterrupted
vious traumatic experience, especially during childhood; conversation. The dentist should ask a few open-ended
seeing family members or peers who are anxious; having questions to guide the discussion and identify why the