DIALOG DENGAN KOLEGA

Contoh dialog 1

Customer: Good morning.

Customer service: Good morning, Sir. May I help you?

Customer: Yes, please. I need to change the schedule of my ticket.

Customer service: Alright, Sir. May I see your ticket and ID card?

Customer: Sure. Here it is.

Customer service: Okay, Sir. Your train departure is on Sunday, 27th December 2020 at 8 a.m. What day
and time do you want it to be?

Customer: Could I change it to Saturday at 8 a.m.?

Customer service: I’m afraid that it is already full, Sir. Do you want to change it to the next departure?

Customer: What time?

Customer service: At 9.30 a.m., Sir.

Customer: Okay, it doesn’t matter.

Customer service: Alright. This is your new ticket, Sir. Is there anything else I can help you with?

Customer: No, thank you.

Customer service: Alright, Sir. Thank you for using our service.

Terjemahan

Pelanggan: Selamat pagi.

Customer service: Selamat pagi, Pak. Bisa saya bantu?

Pelanggan: Ya. Saya perlu mengubah jadwal tiket saya.

Customer service: Baiklah, Pak. Boleh saya lihat tiket dan kartu identitas Anda?

Pelanggan: Tentu. Ini.

Customer service: Baik, Pak. Keberangkatan kereta Anda yaitu hari Minggu, 27 Desember 2020. Hari apa
dan jam berapa yang Anda inginkan?

Pelanggan: Bisakah saya mengubahnya jadi hari Sabtu jam 8?

Customer service: Saya khawatir sudah penuh, Pak. Apa Anda ingin mengubahnya ke keberangkatan
setelahnya?

Pelanggan: Jam berapa?

Customer service: Jam 9.30, Pak.

Pelanggan: Oke, tidak masalah.

Customer service: Baiklah. Ini dia tiket baru Anda, Pak. Apa ada hal lain yang bisa saya bantu?

Pelanggan: Tidak, terima kasih.

Customer service: Baiklah, Pak. Terima kasih telah menggunakan layanan kami.
Contoh dialog 2

Customer service: Good morning, Ma’am. How I can help you?

Customer: I want to make a saving account.

Customer service: Alright, Ma’am. Please fill this form.

Customer: Okay. (After a few minutes). Here it is.

Customer service: May I see your ID card?

Customer: Here.

Customer service: Could you type the password that you want, please?

Customer: Yes.

Customer service: Once again, please. And please sign here, Ma’am.

Customer: Done.

Customer service: Alright, Ma’am. Your saving account is ready, Ma’am. You can use it start from today.
This is your passbook and this is your ATM card. Is there anything you want to ask, Ma’am?

Customer: No. Thank you. I think I understand how to use it.

Customer service: Very well, Ma’am. Thank you for using our service. Have a good day.

Terjemahan

Customer service: Selamat pagi, Bu. Bagaimana saya membantu Anda?

Pelanggan: Saya ingin membuat rekening tabungan.

Customer service: Baik, Bu. Silakan mengisi formulir ini.

Pelanggan: Oke. (Setelah beberapa menit). Ini dia.

Customer service: Bolehkah saya melihat kartu identitas Anda?

Pelanggan: Ini.

Customer service: Bisakah Anda mengetikkan sandi yang Anda inginkan?

Pelanggan: Ya.

Customer service: Tolong sekali lagi. Dan tolong tanda tangan di sini, Bu.
Pelanggan: Sudah.

Customer service: Baik, Bu. Rekening tabungan Anda sudah siap. Anda bisa menggunakannya mulai hari
ini. Ini buku tabungan dan ini kartu ATM Anda. Apakah ada yang ingin Anda tanyakan, Bu?

Pelanggan: Tidak. Terima kasih. Saya rasa saya paham cara menggunakannya.

Customer service: Baiklah, Bu. Terima kasih telah menggunakan layanan kami. Semoga hari Anda
menyenangkan.