Module

1
Human Resource Management:
Gaining a Competitive Advantage

 Competitiveness and HRM
•  Competitiveness- refers to the company’s ability
to maintain and gain market share in its industry.
•  HRM- refers to policies, practices and systems
that influence employees behaviors, attitudes
and performance.

Effective HRM Company
Practices
Performance
affects
 HR Function in Transition


Administrative Strategic
Function Business
Partner
 Standard Slide Sample
Legal
Economic
Globalization

Corporate Competitiveness

Social /
Technology Demographic
 Competitive Challenges
Influencing HRM

•  The Global Challenge

•  The Challenge of Meeting Stakeholders’

Needs

•  The High Performance Work System Challenge

Competing Through Globalization

•  Expand into foreign markets.

•  Prepare employees to work in foreign

locations.
 Competing by Meeting
Stakeholders’ Needs

Stakeholders

Stockholders Customers Employees Community

Principles of Total Quality
Management

1. Customer Focus
Principles of Total Quality
Management

TRANSFORMATION
PROCESS
2. focus on process
3. prevention vs. inspection

1. Customer focus
 Principles of Total Quality
Management

TRANSFORMATION
PROCESS
2. focus on process
3. prevention vs. inspection
4. employee’s
expertise

1. Customer Focus
 Principles of Total Quality
Management

TRANSFORMATION
PROCESS
2. focus on process
3. prevention vs. inspection
4. employee’s
expertise

5. Fact-based
decision-making 6. FEEDBACK 1. Customer Focus
Categories and Point Values:
Malcolm Baldrige Award
Leadership - 110 points Total points = 1000
Information Analysis - 80 points

Strategic Planning - 80 points

HRD & Management - 100 points

Process Management - 100 points

Business Results - 450 points

Customer Focus - 80 points

& Market Focus
 Competing by Meeting
Stakeholders’ Need
•  The balanced scorecard
•  Meeting customer needs for quality
•  Labor force of economy
•  Skill deficiencies
•  Changes in employment contract
•  Employee values
•  Legislation and litigation
•  Ethical considerations

 HIGH-PERFORMANCE
Work System Challenge
•  Change in work roles & skills
•  Use of teams
•  Change in nature of managerial work
•  Change in company structures
•  Availability of information on people
•  Increased competitiveness
 COMPETITIVENESS

Dimensions of
HR Practices

•  Managing the HR Environment

•  Acquiring and Preparing HR
•  Assessing and Developing HR
•  Compensating HR