Office Green Team Planning Meeting

November 8th / 10:00 AM / CENTRAL CONFERENCE ROOM

Attendees

 Financial Analyst Andy Weng

 Fulfillment Director  Angela Julie
 Human Resources Specialist  Sarah Wong
 Quality Assurance Tester  Jonah Jang
 Customer Service Manager  Cynthia Clara
 IT Specialist Drury Martens
 Inventory Manager Jerry Ted
 Training Manager Carana Thio

Purpose and Expectations

 Plant Pals and Office green has been having product quality concerns, customer support
services, and delivery related timelines. The Team will meet to discuss these issues, assign
a strike team to manage the issues and hopefully bring resolution to the problems quickly.
 Action items will be assigned with target dates for completion after the meeting has held

to ensure customer needs and satisfaction are met.

Agenda
● Topic #1: The warehouse team reported that 10% of the plat pals delivered where not
potted properly. Reflecting product quality issue.
● Topic #2: The customer complained of inability to reach out to office green to get timely
support required when it mattered the most due to unavailability of support platform.
Reflecting customer service issue.
 2

● Topic #3: Insufficient delivery drivers affected the delivery timelines. This reflects
delivery timeline issue.

Notes
● All meeting notes will be taking during the meeting

Action Items
1. Task that will be shared to all them members
2. Date of the next meeting will be communicated and agenda
3. Venue of the meeting
4. Refreshment for the meeting attendees.