Askari Bank – Internship Report

Submitted by

Ahmad Dar

L1S18BSAF0006

Session 2018 – 2022

Faculty of Management Studies

University of Central Punjab

1 – Khayaban-e-Jinnah, Johar Town Lahore, Pakistan
 Askari Bank – Internship Report

Submitted by

Ahmad Dar

L1S18BSAF0006

Session 2018 – 2022

Supervised by

Sir Abid Rasheed

A report submitted in partial fulfillment of the requirements for the degree of

BS ACCOUNTING & FINANCE

Faculty of Management Studies

University of Central Punjab

2
 COPY RIGHTS

© Faculty of Management Studies, UCP

All rights are reserved. No part of the material protected by this copy right notice may be
reproduced or utilized in any form or mean, electronic or mechanical, including photocopying,
recording or by any information storage and retrieval system, without the permission from FMS,
UCP.

AHMAD DAR

L1S18BSAF0006

3
 DECLARATION

I hereby declare that the report “Askari Bank Airport Road Branch” submitted by me in
partial fulfillment of BS-AF Degree is my original work and has not been submitted or
published earlier. I declare that I have prepared this report entirely on the basis of my personal
effort made under the sincere guidance of my supervisor. I also solemnly declare that it shall
not, in future, be submitted by me for obtaining any other degree from this or any other
university or institution.

AHMAD DAR

L1S18BSAF0006

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 ACKNOWLEDGEMENT

The completion of this work could not have been possible without the expertise of my
supervisors

While preparing the internship report, I faced many hurdles, but with the help of respectable
supervisors, and Askari Bank team, I have completed my work. I would like to mention my
honorary supervisor Mr. Ashraf and Ms. Shazia Ashraf & subject instructor Mr. Abid
Rasheed for motivating me to do great work in this internship report and for sharing every piece
of knowledge regarding this report. I am extraordinarily thankful to my mother and father for
their love, prayers, concern and sacrifices for instructing and making me ready for my future.

I am, and forever will be, grateful to all the staff members of Askari Bank Limited Airport Road
branch for helping and cooperating with me throughout the internship program.

Special Thanks to,

1. Mr. Abdul Wasay (BM)

2. Ms. Momina Nosheen (BOM)
3. Ms. Shazia Ashraf (Account officer)
4. Mr. Ashraf (Remittance officer)

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 EXECUTIVE SUMMARY

This comprehensive report is about my internship at Askari Bank Limited Airport Road branch.
Askari Bank was founded on 9th of Oct, 1991, which now has a national network with 350
conventional branches, 94 Islamic branches, and 500+ ATMs. Askari Bank is one of Pakistan's
most important banking sector, ensuring higher service through cutting-edge technology.

In this report, I have covered all aspects of Askari Bank, which I had observed in six weeks of
internship. This report holds the information about the history of Askari Bank, Departments and
hierarchical information of the branch I worked at, SWOT analysis, and all other details of the
Branch located at, Airport Road, Lahore. During my six weeks of internship program, I mostly
worked at Account Opening Department, and Remittance Department.

The goal of internship was about learning in a practical environment and to put the learning in
real world scenario in order to find solutions by applying the knowledge and skills learned in
internship program. This report also covers operational and financial aspects of the organization
as they are the most important aspects of the organization. In the end, I have discussed about the
tasks that I was assigned by the bank’s supervisors, Mr. Ashraf and Ms. Shazia Ashraf, from 16th
of August till 24th of September.

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Contents
Chapter:1 Introduction of the company...........................................................................................9

Vision Statement of the Company:..................................................................................................9

Mission Statement of the Company:..............................................................................................10

Business Product Lines:.................................................................................................................10

Hierarchy of the Branch.................................................................................................................14

Chapter 2: Organizational Analysis...............................................................................................15

Human resource policy:.................................................................................................................17

Marketing policies.........................................................................................................................18

SWOT Analysis of the Company:.................................................................................................19

1. Strengths.............................................................................................................................19

2. Weaknesses.........................................................................................................................19

3. Opportunities......................................................................................................................19

4. Threats................................................................................................................................19

Identification of strategy:...........................................................................................................20

1. Strength and Opportunity Strategy.....................................................................................20

2. Weakness and Opportunity Strategy..................................................................................20

3. Strength and Threat Strategy..............................................................................................20

4. Weakness and Threat Strategy............................................................................................20

BCG Matrix:..............................................................................................................................21

QSPM Matrix:...........................................................................................................................25

SPACE MATRIX......................................................................................................................27

Financial Analysis.........................................................................................................................29

1) Current Ratio...................................................................................................................29

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 2) Quick ratio.......................................................................................................................30

3) Gross profit margin.........................................................................................................30

4) Return on asset................................................................................................................31

5) Net profit margin.............................................................................................................31

6) Operating Profit...............................................................................................................32

7) Return on equity..............................................................................................................33

8) Debt to equity ratio:........................................................................................................33

...................................................................................................................................................33

9) Asset turnover ratio:........................................................................................................34

Common Size Statement of Profit and Loss..................................................................................36

Chapter 3: Conclusion and Recommendation...............................................................................37

Activity Report:.............................................................................................................................38

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 Chapter:1 Introduction of the company

Brief History of Company:

Askari Bank Ltd is commercial bank of Pakistan. It was established on 9th Oct, 1991, as a public
limited company. Fauji group acquired it later on 21st of June in 2013. It works as a unit of Army
Welfare Trust as well that was basically established for the sake of Army official’s
welfare. Askari Bank was listed on the stock exchange of Karachi, Lahore and Islamabad when it
was not a single identity named Pakistan Stock Exchange (PSX). Under Banking Companies
Ordinance, 1962, Askari acquired its license from State Bank of Pakistan on 13th February 1992
by section 27.

The bank started its operations on April 1st ,1992. Army Welfare Trust holds a significant portion
of the bank’s equity directly and in directly at the year end. Askari bank owns about 350
conventional branches, and about 94 Islamic branches along with more than 500 ATMs. Askari
bank is now a leading market player in financial sector in Pakistan. It is the 1st Pakistani bank in
the private sector that has voluntarily earned a rating from the Pakistan Credit Rating Agency. It
earned an A1+ rating for the short that is highest in the category, and an AA+ for the term, from
the Pakistan Credit Rating Agency (PACRA).

This particular bank knows the potential of our country (Pakistan) as an emerging market that
owes to its masses and basically takes pleasure in the riches, value and service to the entire range
of economic activity of the country, ranging from projects of development of infrastructure and
national importance in control, cement, technology, textiles and fertilizer sectors to all sort of
businesses.

Vision Statement of the Company:

“To be the bank of first choice in the region.”

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 Mission Statement of the Company:

“To be the leading private sector bank in Pakistan with an international presence, delivering
quality service through innovative technology and effective human resource management in a
modern and progressive organizational culture of meritocracy, maintaining high ethical and
professional standards, while providing enhanced value to all our stake-holders, and contributing
to society.”

Business Product Lines:

Product Lines: Following are the products/ services AKBL Limited is providing to its
customers.

1. Current account
Current account is usually opened by businesses who are involved in recurrent transactions.
There is no markup given on money placed in current account. Account holder can withdraw
money anytime.

2. Saving account
Account holders who do not do frequent transactions go for saving account. Consumer can
withdraw money anytime and markup is given on minimum or average balance during the
month.

3. Personal accounts
Personal accounts are for individual need of a person. For example, if a person is salaried and he
opened that account for taking his/her salary or he might want to save for him/herself or his/her
family to get some earning in future or deposit money for safe keeping or want to do transaction
through his account by sending or receiving money through bank’s online procedure. Keeping
these necessities in view Askari bank offers following accounts;

 Askari bank deposit account

 Value plus current account
 Askari Bachat account

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  PLS term deposit account
 Minor account (for children who are less than 18 years)
 Askari Waqar account
 Peshgai Munafa account

4. Loans and leasing

This category includes loan services by bank to its customers on which bank earns interest. In
bank term these types of loans are called advances. Credit is given for a specific purpose and
these loans are classified as consumer products AKBL offers;

 Ask4 car
 Personal finance
 Mortgage finance
 Master card
A brief description of these products is given in consumer banking division section. Before
giving loan bank checks 3Cs of person applying for loan.

5. Internet banking
To provide modern services to its customers, Askari bank offers banking facility through
internet. Askari bank provides this free facility with information of interest for its customers’ by
registering online the customer can get benefit of following offerings by bank:

 Utility bills payments

 Mobile payments
 Purchase of mobile air time
 Account statements
 Payments’ details
 Online registration
 Fund transfer to any account within Askari Bank
 Inter Bank Fund Transfer (IBFT)
 Askari Master Card details

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  Askari Master Card bill payment
 Email alerts
 Account balance enquiry
 Schedule transaction
 History of financial transactions
 Enhanced security
 SMS alert

6. Mobile banking

Askari bank has introduced a user-friendly mobile application from which their customers can
check the current offerings of Askari Bank, and not just that but also promotions through this
Application. Askari Mobile Application also has a very easy-to-use ATM locator to locate the
nearest ATM.

7. SMS Alert

Askari bank also offers SMS alert facility in which customer gets a text message for every
transaction made through his/her account.

8. E-statement
Through E-statement facility customer can get details of his account’s transactions directly in
his/ her inbox. All he need is to have a personal email address on which E-statements will be
sent. For this facility customer must get registered with the help of any nearest Askari bank’s
branch. The service is free of cost.

9. ATM
Askari Bank provides an extensive ATM network for their customers, with a large network of
more than 500 ATMs across Pakistan.

10. Bank instruments

Askari bank offers following instruments which can be used in place of money for different
purposes.

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  Cheque book
Through cheque book customer can deposit or withdraw a stated sum of money written on
cheque or he can also transfer funds from one account to other through this instrument.

 Call deposit receipt (CDR)

CDR can be made in favor of other party for any amount especially as a tender to government.

 Demand draft
Demand draft can be made of any amount by debiting customer’s account and it can be pass in
any bank any branch.

 Pay order
Pay order is like demand draft but it can be paid from same bank and same branch.\

 Banker’s cheque
This is the instrument given to customer when he/she pays bank money and ask bank to give
him/her the cheque of that amount to give to the person he/she wants. This cheque will not
bounce bank because of lack of funds as the customer has already paid for it.

 Rupees traveler’s cheque

Rupees Traveler’s cheque (RTC) is a safe way to carry money when you the person is going out
of town. These are made of Rs.10000.

 Credit card
It is a small card with a chip inserted in it that is given by bank so that the card holder may
acquire any good or service on credit.

 ATM card
ATM card is small instrument issued by bank to its account holder to withdraw money by using
automated teller machine. Askari bank has introduced a unique service for its valuable customers
to withdraw up to Rest. 10000 from ATM without swiping ATM card with just typing password.

Hierarchy of the Branch

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Abdul Wasay
(Branch Manager)
 Sales Team Operation Team

Momina Nosheen
Muhammad
Nawaz (Operation
Manager)
(BDO)

Chapter 2: Organizational Analysis

Brief Overview of Departments

IN Askari Bank,
Ashraf there are various departments.
Anjum These
Shazia departments perform theirLaeek
Ashraf jobs Ahmad
according
(Remittance
to the officer) In Askari Bank limited,
bank’s policies. (Account Officer) are allotted with numerous,
all branches (Account Officer)
yet
suitable departments according to the location the branch in situated at.

The departments at Askar Bank Airport Road branch are as follows:

1. Account opening department:

Ma’am Shazia Ashraf oversee all the activities in this particular department. The Account
opening department offers a wide range of accounts. AKBL offers a variety of accounts to their
customer in which the customer opens their account according their choice and account criteria,
in which customer can easily open their account by the complete guidance of the supervisor.

2. Remittance department:
Sir Ashraf Anjum oversee all the activities in this particular department. The main function of
this department is to transfer money from one account to another, and that’s how the bank earns
through charges. Following instrument are used for transfer money in Askari Bank. Following
are the documents that I was assigned to look after;

Banker cheque: Banker cheque is used when customer wants to transfer money within the city,
this is most easy and convenient form to transfer money.

• Secured ways to transfer money.

• They are used for local money transfer

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CDR: CDR stands for call deposit report.

• It is another secured way to transfer money.

• Instrument is “Banker’s cheque”.

3. Clearing department:
It is the clearing of cheque and transfer of money between banks. Two types of clearing
performed in this department.

1) Inward Clearing:

It means bank receives the cheque of another bank it decreases the bank deposit. Amount
transfer from one party to another party, so the third-party account is credited. The main

procedure includes, our branch cheque received by another bank. They send to NIFT for

clearing. Then NIFT send this clearing cheques to us (Airport Road branch), to check whether
there is sufficient balance in their account or not. After all the checking procedure then send to
NIFT.

2) Outward Clearing:

In outward clearing bank receives the cheque of other bank it increases the bank deposits. The
amount transferred from third party to bank account holder. Bank receives the cheque of another
bank. The posting date of this cheque is the next day.

4. Account department:
When transaction occurs, account department is responsible to record all these transactions of
different department and then make debit or credit voucher accordingly and record them as per
requirement.

Following are the functions of Account department at Askari Bank;

 Cash positions on daily basis.

 All accounts of different departments are maintained here.

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  Recording accounts.
 Manages salary distribution of staff.

5. IT Room:
IT department does not have any visible role but it acts as a backbone of the company. The
concept of information technology is increased day by day, IT department is an essential part of
development of any organization, and Askari bank airport road branch has no proper or well-
established IT department, consist of IT room which is centralized. It offers several services,

 Online Banking.
 Internet banking.
 Auto-Teller Machine (ATM).

6. Cash Department:
This department deals with cash, it performs both activity of cash deposit and cash withdrawal
by using cheque and any other negotiable instrument. Cash department system works on by
providing receipt and payments to the customer. Cashier check the following terms:

 Signature of the customer.

 Date of the cheque.
 Cross cutting
 Check two signatures at the back of the cheque.

Human resource policy:

Askari Bank unequivocally accepts that its committed human wealth is the key

to building a doable and really useful organization. Over a lengthy length of time, the Bank has
maintained human capital with the aid of creating and imparting skills, raising the bar,
contributing notably to application guidance and development,
and improving administrative capability and skills.2020 utilized to be a challenging year for
the wellbeing and wellbeing activities and requested dexterity and change at a bit quicker than
ever talented some time recently. The Bank moved rapidly to layout and

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actualize wellness and safety conventions for its personnel and clients to protect them and to play
down the hazard of spread of Covid-19 over all areas. Innovation instruments had
been suddenly altered for distant off get to and computerized confirmation etc. Whereas
guaranteeing most increased security measures. A well-coordinated
errand drives guaranteed compliance of administrative and different activities in conjunction
with compelling mindfulness at numerous levels.
Viable communications guaranteed ordinary upgrades on activities and advance through differen
t channels which incorporates organized gatherings, bulletins, intranet and social media. In see of
the social doing away with and associated Standard operating procedures,
the studying and development office exchanged to e-learning instruments, digital trainings and
online webinars for power knowledgeable improvement and representative engagement.
Amid the year, 393 instruction sessions were equipped up covering 87 rates of our workforce.

Marketing policies

 This branch work collaboratively with other branch these policies they adopt while doing
marketing. Policies include,
 Adopt digital marketing strategy to know about the Askari bank new schemes.
 Create new products and services that hits the new customer
 Provide brochures of their new scheme to every customer so he/she let it know.
 Send SMS to the customers about their new promotional deals.
 Always keep an eye on new technique for marketing.
 In regards of advance banking line most of the things like public relations and advertising
have gotten enhanced and of great significance. The banks socialize its new products and
projects or the enhanced projects to their clients for promotion.

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 SWOT Analysis of the Company:

SWOT analysis basically helps a person or an organization identify its strengths, weaknesses,
opportunity, and threats. Askari bank has been performing quite well over the years, yet still it
has few flaws due to which it couldn’t get the position of market leader. Following are some
strengths, weaknesses, opportunities and threats.

1. Strengths
 Computerization.
 Well nit branch network.
 Worldwide Mastercard.
 Customer feedback.
 Strong repute.

2. Weaknesses
 Lack of proper equipment and training.
 Traditional ways of recording transaction.
 Poor marketing campaigns.
 Job rotation.
 Lack of training program.

3. Opportunities
 New Modes of Banking Service.
 Recruiting Professionals.

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  Technological Advancements.
 Branches in Remote Area.
 Targeting illiterate segment.

4. Threats
 Inflation
 Changing trends
 Promotional activities of competitor
 High employee turnover
 Recruitment procedures

Identification of strategy:

1. Strength and Opportunity Strategy

a) Modification in keeping the records.
b) Targeting public of remote areas.

2. Weakness and Opportunity Strategy

a) Marketing campaigns in remote areas.
b) Critical job allocation and recruitment.

3. Strength and Threat Strategy

a) Technological Advancement.
b) Hiring professionals.

4. Weakness and Threat Strategy

a) Segmented marketing.

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BCG Matrix:
BCG Matrix stands for Boston Consulting Group Matrix. It is also known as the product
portfolio matrix. It is used to analyze strategic business units so that they could get the proper
information that where they must allocate extra resources, cash out, and divest. It is a matrix in
which strategic position of brand product portfolio is determined by using four groups which are:

 Question Mark
 Star
 Cash Cow
 Dog

BCG MATRIX

HOME LOANS

ISLAMIC BANKING

INTERNET BANK-
ING

MOBILE BANKING

Calculation

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As mentioned above in the diagram, Stars, Question Mark, Cash Cows, and Dogs have been
categorized accordingly in their respective quadrants. For Askari Bank Limited, Home financing
is a Star product as they are in the relatively high growth market, and not just that but also its
market share is also quite high. Stars ultimately becomes cash cow when the market rate goes
down. Internet banking has been a cash cow product for the company as they have attained quite
a relative market share where there is not that much growth, yet they manage to obtain 20% of
their profit from it. As far as question mark is concerned, according to the data extracted from
annual reports, word of mouth, and credential, Islamic banking is considered best for this
category. This information was extracted by the bank from customer’s demand, and hence was
named question mark. Lastly, although Askari bank has been performing well, their mobile
banking is considered to be Dog as it has absolutely nothing to do with generating cash, has low
market share, and low growth rate. Although it is wise to liquidate dog product, but in the current
ere, it would not be reasonable to get rid of mobile app as the whole world is approaching to this
facility. Hence, they must bring something innovative that would entice the general public, and
their current customer in using that product.

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IFE Matrix:

The Internal Factor evaluation (IFE MATRIX) is a strategic tool for evaluating chosen
company’s strengths and weaknesses. In the below table, both strengths and weaknesses of
Askari Bank are allocated with the weight in accordance to the industry.

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EFE MATRIX:

EFE stands for External Factor Evaluation. It is an analytical technique related to the SWOT
analysis. It evaluates external position of the organization or its strategic business intent. It is
used to identify key external opportunities and threats that are affecting or may affect their
company. It is also used to identify available opportunities and threats for the company. In the

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below table, both opportunities and threats of Askari Bank are allocated with the weight in
accordance to the industry

QSPM Matrix:
QSPM stands for Quantitative Strategic Planning Matrix. It is the decision stage in which we
finalize one strategy by using the data of IFE and EFE Matrix It basically tells us what alternate
strategy we can chose. It determines the relative attractiveness of feasible alternative action.

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25
From the graph shown above, it would not be appropriate to go with segmented marketing
strategy since the total attractive score (TAS) of segmented marketing is lower than that of
targeting remote areas. The TAS of segmented marketing is 1.95 while TAS of targeting remote
areas is 2.21. It indicates us that they need work upon their segmented marketing strategy if they
want to implement it, or develop a new strategy that would at least benefit them more than the
current strategy that is being implemented. They must not implement segmented marketing
strategy until unless they design the one in which the market will be characterized by the
behavioral, demographical, geographical and psychological basis in such way that its
attractiveness is higher than that of current opted strategy.

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 SPACE MATRIX
The space matrix of the company ASKARI BANK LIMITED made by using the
financial analysis of the company which they present to their shareholders from
STATE BANK OF PAKISTAN. The space matrix consists of 4 quadrants which are
as follow:

 Aggressive quadrant: in this quadrant come intensive,

integration and diversification.
 Conservative quadrant: in this quadrant come intensive and diversification.
 Defensive quadrant: in this quadrant come divestiture,
retrenchment and liquidation strategies.
 Competitive quadrant: in this quadrant come intensive and integration
strategies.

And as we know space matrix is get by the information of company. X axis and Y axis
data is collected by using following data of the company.

 FP (Financial Position)
 CP (Competitive Position)
 SP (Stability Position)
 IP (Industry Position)

So, FP and IP range from 1 to 7 in which 7 tells best and 1 tells worst answer.
Whereas if we see on other side CP and SP ranges from -1 to -7 in which -1
shows best and -7 shows worst answer.

Space Matrix
Financial Position Rating
Revenue 4
Return on asset 4
Net income 3
  11
Industrial Position  
Product variation 3
Interrelated services did with the association 4
Growth strategy 3

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   10
Stability Position  
Public relationship with stakeholders -4
Customer response -3
  -7
Competitive Position  
Surety of the service -3
Feasibility of service provided -2
Attaining customer intimation -3
  -8

As shown in table and graph shown above, there are four factors along the axis that are financial
position (FP), industry position (IP), stability position (SP) and competitive position (CP). In
order to find out in which quadrant Askari Bank lies; we basically rate these factors and then
according to the average FP, average IP, average SP and average CP, the formula of finding
average of these strategies is

= the total number of strategies/ no of total factors in this strategy

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A value along the x-axis and y-axis is assigned. From the above calculations, the company lies in
aggressive quadrant that basically indicates that the company is performing well and is in good
spot to use their strength, harvest benefits of their opportunities, minimize their threats and
overcome their weaknesses.

Financial Analysis
Liquidity ratios

1) Current Ratio
Current ratio of a company shows whether the company will be able to pay their short-term
liabilities or not. Current ratio is calculated by dividing the current assets to the current liabilities.

Current Ratio = Current Assets / Current Liabilities

From the above graph, we can say that their current ratio has been quite a free fall. From 2016 to
2018, it has fallen down, but later on they were able to pick it back up, and the results are quite
clear that there is an increasing trend in the graph. This tells us that Askari is facing liquidity
issues. It rose up in 2019, and then again in 2020, it rose even higher.

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2) Quick ratio
Quick Ratio = Current Asset-Inventory / Current Liability

Similar to the current ratio, Askari’s quick ratio has also been increasing over the years that
indicates the liquation of the company according to the quick ration only. This means that the
bank is able to meet its short-term obligation. This also means that the bank is not efficiently
using its current assets especially cash.

Profitability ratios

3) Gross profit margin

Gross Profit Ratio is the relationship between the gross profit and the sales of the company. It is
calculated by dividing Gross Profit to Net Sales.

Gross Profit Ratio=Gross Profit / Net Sales

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The above graph shows us an unusual trend of gross profit margin. From 2016 to the next year, it
showed a positive increase in it that indicates that the bank is in position to pay for indirect and
other cost in cash and has more than the required capacity. But, the next two year has been quite
disappointing as you can clearly see in the graph how they have stoop down in levels. Yet, for
some reason, they managed to raise it up high again in 2020 that shows a positive sign for the
company.

4) Return on asset
Return on asset shows how much profit a company is generating due to its assets.

Return on Assets = Net Income / Average Total Assets

The ROA ratio measures how effectively a company can earn a return on its investment in assets.
In other words, ROA shows how efficiently a company can convert the money used to purchase
assets into net income or profits. At askari you can see the trend that its going upwards and that
means they are handling their assets pretty well and getting the most out of return.

5) Net profit margin

Net Profit Margin = (Net income / Sales) x 100

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From the above graph, we can say that the trend is in inclining stage but the problem is that the
ratio is too low and there are quite a few reasons for such occurrence. Askari Bank’s sales are not
enough, cost effectiveness is not strong and the interest and tax rates are very high. Hence, for
that very reason they got this result.

6) Operating Profit

Operating profit is obtained after subtracting all admin and other expenses like income expense
etc. in the above graph, the ratio is still low although it seems in an inclining stage. The fact that
the company is not making enough sales is the reason for such occurrence and similarly
struggling to maintain their costs that’s why desirable outcome is still quite ahead.

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7) Return on equity
Return on equity shows how much profit a company is generating due to its shareholders equity.

Return on Equity = Net Income / Total Shareholders’ Equity

A rising ROE suggests that a company is increasing its profit generation without needing as
much capital. It also indicates how well a company's management deploys shareholder capital. A
higher ROE is usually better while a falling ROE may indicate a less efficient usage of equity
capital. Askari is not working as it should be working for its profits, they are also facing liquidity
issues, covid has made every business decline and left them in worst conditions.

Solvency Ratio

8) Debt to equity ratio:

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This indicates us how much portion of company’s equity and debt is utilized for their assets.
From the graph shown above, we can say that the ratio is too much high in the middle and now it
is going down that means that from higher debts utilization Askari Bank is moving towards
usage of equity portion for the running of the business, but as askari is facing liquidity issues it
will take time to pay off the debts and bring the ratio to normal.

Efficiency Ratio

9) Asset turnover ratio:

Asset turnover is how much efficiently a company is using its assets to generate its revenue.

Asset Turnover Ratio = Revenue / Assets

The asset turnover ratio measures the value of a company's sales or revenues relative to the value
of its assets. The higher the asset turnover ratio, the more efficient a company is at generating
revenue from its assets, it basically tells us that how company uses its asset and how it generates
sales from it and we can see from the graph askari is not giving its best in generating sales that’s
the reason of decline of this ratio.

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Common Size Statement of Financial Position

35
Common Size Statement of Profit and Loss

36
 Chapter 3: Conclusion and Recommendation

Conclusion:

During the tenure of my internship program of six weeks at Askari Bank Airport Road Branch, I
became more cognizant about the daily activities of bank employees at different departments. It
educated me in dealing with general public with patience, and how to deal with problematic
customers calmly and regularly. This experience flourished my communication skills, and
management skills. Hence, I learned how to speak more coherently as the environment of the
bank was quite formal as usual and discipline was something that was never compromised,
which ultimately made me more responsible than ever. It also made quite adept at multitasking
since it was something that I had to deal with on a daily basis, for instance, sometimes I had to
make a few amendments while I was generating KYC (Know Your Customer) documents, and in
the middle of that particular task, I sometimes had to deal with impromptu task like filling
customer’s deposit slip, doing biometric, and scanning cheques etc. After six-week experience at
different departments, I came to know that our practical life is way more different than academic
life. Also, employees of the bank were very well skilled having vast experience and knowledge
of the banking sector. Despite the fact that the bank’s employees were sometimes overloaded
with the work, the never made any customer dissatisfied with their services, at least not during
my tenure.

Recommendation

 Following are the recommendation that I would like to give to Askari Bank Limited
Airport Road Branch;
 They should come up with new product and services and also launch an eye- catching
advertisement that attract and forced the customer to avail that opportunity so it led to
overcome the financial crisis.
 The bank must conduct their marketing programs effectively through electronic media to
let know their customers about their new product and services they are offering.
 Bank should improve the infrastructure of branches it included air conditions furniture.
 Bank must have a board of Banking Mohtasib/Ombudsman.
 Bank must update their system as they were quite slow.
 Instead of having brochures of new scheme Mera Pakistan Mera Ghar on the table, they
must give to their customers when they are about to leave just out curtesy.

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Activity Report:

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