SYED MOHAMMAD MOAVIYA

Email: moaviyasyed@gmail.com
Mobile: +919920035956

EXPERIENCE : Total IT Experience: 3+ Years

Summary of Skills & Experience

Total 3+ years of experience in IT Infrastructure Management. Support more than 200 servers
& datacenter management. I have industry Certifications like MCSA.

Professional Profile:

 Currently working as a Sr. Technical Advisor(operation) with company Concentrix.

 Process executive engineer with 2+ years of experience in Cognizant, Mumbai from September
2017 to January 2020.
 Well versed in handling multiple client environment.
 Having good leadership and technical analysis skills.
 An effective team player with high-level task orientation and adaptability to new technologies as
per the business needs of the client.
 Demonstrates consistently strong work ethic and very capable of delivering timely results.

Professional Certifications/ Trainings

MCSA (Microsoft Certified System Administrator)
Windows server 2012 (70-740)
Windows server 2012 Network Infrastructure (70-642)
Exchange Server 2012(70-236)

Technical Skills:

Operating System : Windows 7/8/10/2008/2012/2016

Tools/Applications : VDI/Citrix Xenserver/SAP-BMC remedy ITSM
Databases : SQL 2008/2012/2016
Cloud Computing : Vmware, Esxi , Iaas,Paas,Saas,
Xen Server , Windows Azure .
Virtualization : Hyper V, Cloud Orchestration.

Competencies:

 Worked on SAP-BMC remedy tools for managing incidents and trouble tickets.

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  Worked on Maxim-oracle powered for testing and personalization.
 NBN co-portal by NBN co. LTD.
 CEM for designing and to meet the customer expectations.
 Experience in Command line tools like Axis, START and Flexcab.
 Worked Java based tools DBtool.
 Track and maintain data to publish report.
 Manage network related faults remotely.
 Manage faults/network trouble tickets and keep customer updated.
 Drive for a positive client experience and co- ordinate with backend team to ensure client has all
required support.
 Handle multiple applications and also follow strict data entry procedures to ensure compliance
and protect customer information and integrity.
 L1 and L2 support and handling all L1 tickets and routing when necessary application used for
raising tickets (BMC Remedy).
 Resolve incident requests as quickly as possible in a prioritized fashion.
 Reporting bugs of deployed applications to ensure and streamline in-house support.
 Worked in a customer centric environment for on spot resolution.
 Ability to write and speak in fluent English, Hindi.
 Extremely keen on learning new application and skills.
 Able to work independently on tasks.
 A dynamic & dependable team player.
 Tracking and maintaining data.
 Maintaining various business reports in excel for publishing.

WORKED WITH:

Ø COMPANY : Concentrix Pvt Ltd.

Ø Client :
Ø Designation : Sr. Technical Advisor (Operations)
Ø PERIOD : Sep 2020 – Present

JOB RESPONSIBILITIES

v Installation & Configuration of Windows 2012/2016 & 2019 Server.

v Installation and configuration of network printer and Lan.
v Daily Backup of file server by using NT Backup.
v Installation & Configuration of client O/S like Windows 7/8/10.
v Installation & Configuration of Microsoft product Office 2013, 2016 & 2019.
v Taking care of Antivirus corporate Edition 9.0 Virus related issues and configuration of MS
Outlook for mail.
v Trouble Shooting, Configuration and maintenance of Desktops
v Assembling and testing of Desktop & Networking Parts and Peripherals.
v Installation & Configuration of Others Software Adobe PageMaker, Photoshop & Corel Draw.
v Hardware Trouble shooting.
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 v Maintaining & supporting more than 2000 users.
v Attending Daily Desktop call.

Project Experience:

Ø COMPANY : Cognizant
Ø Client : Telstra communication
Ø Designation : Process executive
Ø PERIOD : Sept 2017 – Jan 2020

Client Profile:
Telstra Corporation Limited is an Australian telecommunications company which builds and operates
telecommunications networks and markets voice, mobile, internet access, pay television and other
products and services. It is a member of the S&P/ASX 20 and Australia's largest telecommunications
company by market share.

JOB RESPONSIBILITIES

v Installation & Configuration of Windows 2012/2016 & 2019 Server.

v Installation and configuration of network printer and Lan.
v Daily Backup of file server by using NT Backup.
v Installation & Configuration of client O/S like Windows 7/8/10.
v Installation & Configuration of Microsoft product Office 2013, 2016 & 2019.
v Taking care of Antivirus corporate Edition 9.0 Virus related issues and configuration of MS
Outlook for mail.
v Trouble Shooting, Configuration and maintenance of Desktops
v Assembling and testing of Desktop & Networking Parts and Peripherals.
v Installation & Configuration of Others Software Adobe PageMaker, Photoshop & Corel Draw.
v Hardware Trouble shooting.
v Maintaining & supporting more than 2000 users.
v Attending Daily Desktop call.

Education Summary:

 Masters in Information Technology from Akbar Peerbhoy college, Mumbai University. (CGPA –4.85)
 B.Sc. IT from Akbar Peerbhoy college, Mumbai University. (CGPA – 4.72)
 HSC from MSB
 10Th from MSB

. Personal Details:

Date of Birth : 28 Oct 1993

Passport Details : T4055441
Date of Issue : 19/02/2019
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 Date of Expiry : 18/02/2029
Driving License : India
Preffered job location : Mumbai.

I hereby confirm that, all the information mentioned above are correct to the best of my knowledge.

Syed Mohammad Moaviya

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