The document appears to be a log of incident report records containing information about the status, reasons, and people involved in resolving various incidents numbered INC0531752 through INC0531736. Each incident progresses through different statuses such as in queue, assigned, pending user response, resolved, and is ultimately closed by various staff members.
The document appears to be a log of incident report records containing information about the status, reasons, and people involved in resolving various incidents numbered INC0531752 through INC0531736. Each incident progresses through different statuses such as in queue, assigned, pending user response, resolved, and is ultimately closed by various staff members.
The document appears to be a log of incident report records containing information about the status, reasons, and people involved in resolving various incidents numbered INC0531752 through INC0531736. Each incident progresses through different statuses such as in queue, assigned, pending user response, resolved, and is ultimately closed by various staff members.
Number Opened State Pending Reason Close Code Close code Requested by
INC0531752 2022-01-27 11:47:02 In Queue Yen Tran Thi H
INC0531751 2022-01-27 11:44:13 Pending User Response But Ka Cheuk INC0531751 2022-01-27 11:45:52 Assigned and In Progress Yen Tran Thi H INC0531751 2022-01-27 11:45:09 In Queue Amerlly Abdul INC0531751 2022-01-27 11:44:53 Pending User Response Kaoru Maruya INC0531751 2022-01-27 11:41:39 In Queue Thuy Hoang INC0531750 2022-01-27 11:39:19 Resolved Solved (FixeClosed/ResolOanh Che Thuy INC0531750 2022-01-27 11:37:38 Resolved Solved (FixeClosed/ResolOanh Che Thuy INC0531750 2022-01-27 11:37:29 Assigned and In Progress Yen Tran Thi H INC0531750 2022-01-27 11:36:34 Assigned and In Progress Yen Tran Thi H INC0531750 2022-01-27 11:35:36 In Queue Oanh Hoang Th INC0531750 2022-01-27 11:35:02 Resolved Solved (Info Closed/ResolOanh Che Thuy INC0531749 2022-01-27 11:34:44 Assigned and In Progress Oanh Hoang Th INC0531749 2022-01-27 11:34:33 In Queue Jayaraj Yakkob INC0531749 2022-01-27 11:34:23 Assigned and In Progress Flordeliza Sam INC0531749 2022-01-27 11:33:38 Assigned and In Progress Maria Biernee INC0531749 2022-01-27 11:33:21 Assigned and In Progress Joe Zheng INC0531749 2022-01-27 11:31:03 Assigned and In Progress Maria Biernee INC0531749 2022-01-27 11:30:45 Resolved Solved (First Call ResolutYvette Espiritu INC0531748 2022-01-27 11:30:42 Resolved Solved (FixeClosed/ResolOanh Che Thuy INC0531748 2022-01-27 11:29:34 Assigned and In Progress Joana Maritz B INC0531748 2022-01-27 11:28:48 Assigned and In Progress Thuy Hoang INC0531748 2022-01-27 11:28:23 Resolved Solved (First Call ResolutKiyomi Yokota INC0531748 2022-01-27 11:27:51 Assigned and In Progress Maria Biernee INC0531748 2022-01-27 11:27:15 Assigned and In Progress Natalie Lee INC0531747 2022-01-27 11:25:09 Resolved Solved (FixeClosed/ResolOanh Che Thuy INC0531747 2022-01-27 11:24:33 In Queue Eza Shafina Dz INC0531747 2022-01-27 11:23:28 Assigned and In Progress Cannis Law INC0531747 2022-01-27 11:22:52 Assigned and In Progress Thuy Hoang INC0531747 2022-01-27 11:22:15 Assigned and In Progress Rollin Tesa Put INC0531746 2022-01-27 11:21:13 Resolved Duplicate Rollin Tesa Put INC0531746 2022-01-27 11:20:38 Resolved Solved (FixeClosed/ResolOanh Che Thuy INC0531746 2022-01-27 11:16:18 Pending User Response Masakazu Kidu INC0531746 2022-01-27 11:19:24 Resolved Solved (Fixed) Rudi Hidayat INC0531746 2022-01-27 11:18:59 Resolved Solved (Fixed) Anindita Saras INC0531746 2022-01-27 11:18:58 Resolved Solved (FixeClosed/ResolOanh Che Thuy INC0531745 2022-01-27 11:16:00 Assigned and In Progress Yen Tran Thi H INC0531745 2022-01-27 11:14:52 Assigned and In Progress Oanh Hoang Th INC0531745 2022-01-27 11:14:15 Resolved Solved (FixeClosed/ResolOanh Che Thuy INC0531745 2022-01-27 11:13:43 Assigned and In Progress Oanh Hoang Th INC0531745 2022-01-27 11:13:24 In Queue KEI YUN CHA INC0531745 2022-01-27 11:12:53 Assigned and In Progress Yen Tran Thi H INC0531745 2022-01-27 11:12:50 Resolved Solved (First Call ResolutRIARTI PRIM INC0531745 2022-01-27 11:11:21 Resolved Solved (FixeClosed/ResolOanh Che Thuy INC0531745 2022-01-27 11:10:14 Resolved Solved (Fixed) Satoko Ito INC0531744 2022-01-27 11:09:52 Assigned and In Progress Yen Tran Thi H INC0531744 2022-01-27 11:09:44 Resolved Solved (First Call ResolutVenus Ko INC0531744 2022-01-27 11:09:39 Resolved Solved (Fixed) Kitty Lee INC0531744 2022-01-27 11:08:36 Assigned and In Progress Yen Tran Thi H INC0531744 2022-01-27 11:08:33 Resolved Solved (FixeClosed/ResolOanh Che Thuy INC0531743 2022-01-27 11:05:41 Assigned and In Progress Yen Tran Thi H INC0531743 2022-01-27 11:05:35 Assigned and In Progress Thuy Hoang INC0531743 2022-01-27 11:04:42 Assigned and In Progress Yen Tran Thi H INC0531742 2022-01-27 10:55:36 Resolved Solved (Fixed) Sony Nhoem INC0531743 2022-01-27 11:01:55 Resolved Solved (Fixed) Aishwarya Har INC0531743 2022-01-27 11:01:44 Resolved Solved (First Call ResolutGreen Lam INC0531742 2022-01-27 10:59:34 In Queue Sikar Chan INC0531741 2022-01-27 10:51:25 Pending User Response Phalla Sok INC0531742 2022-01-27 10:58:03 Resolved Solved (Info Closed/ResolOanh Che Thuy INC0531742 2022-01-27 10:57:36 Assigned and In Progress Thuy Hoang INC0531742 2022-01-27 10:56:23 Resolved Solved (First Call ResolutEve Chee INC0531742 2022-01-27 10:56:08 Resolved Solved (FixeClosed/ResolOanh Che Thuy INC0531742 2022-01-27 10:55:57 Assigned and In Progress Yasue Araki INC0531742 2022-01-27 10:55:47 Assigned and In Progress FELYN GUEH INC0531736 2022-01-27 10:33:00 Resolved Solved (Fixed) Sony Nhoem INC0531742 2022-01-27 10:54:58 Resolved Solved (Fixed) Misato Igarashi INC0531741 2022-01-27 10:54:55 Assigned and In Progress Stephen Shu INC0531741 2022-01-27 10:54:47 Assigned and In Progress Thuy Hoang INC0531741 2022-01-27 10:53:56 Resolved Solved (Fixed) Sondie Entoma INC0531741 2022-01-27 10:53:24 Resolved Solved (FixeClosed/ResolOanh Che Thuy INC0531741 2022-01-27 10:51:57 Pending User Response Noriko Yamami INC0531741 2022-01-27 10:49:56 Resolved Solved (FixeClosed/ResolOanh Che Thuy INC0531741 2022-01-27 10:49:35 Resolved Solved (FixeClosed/ResolOanh Hoang Th INC0531740 2022-01-27 10:48:38 Resolved Solved (FixeClosed/ResolOanh Che Thuy INC0531740 2022-01-27 10:48:29 Resolved Solved (FixeClosed/ResolOanh Hoang Th INC0531740 2022-01-27 10:47:36 Resolved Solved (FixeClosed/ResolOanh Hoang Th INC0531740 2022-01-27 10:47:15 Resolved Solved (FixeClosed/ResolOanh Che Thuy INC0531740 2022-01-27 10:46:18 Assigned and User Response Hiroshi Koyagi INC0531740 2022-01-27 10:46:17 Resolved Solved (FixeClosed/ResolOanh Che Thuy INC0531740 2022-01-27 10:46:17 Resolved Solved (FixeClosed/ResolOanh Hoang Th INC0531740 2022-01-27 10:45:26 Resolved Solved (FixeClosed/ResolOanh Hoang Th INC0531739 2022-01-27 10:45:02 Resolved Solved (FixeClosed/ResolOanh Che Thuy INC0531738 2022-01-27 10:39:40 Pending User Response Yuji Yamaguch INC0531739 2022-01-27 10:42:30 Resolved Solved (First Call ResolutChristina Chan INC0531739 2022-01-27 10:42:16 Resolved Solved (FixeClosed/ResolOanh Che Thuy INC0531739 2022-01-27 10:41:43 Resolved Solved (First Call ResolutChristina Chan INC0531739 2022-01-27 10:40:55 Assigned and In Progress Yen Tran Thi H INC0531738 2022-01-27 10:40:31 Resolved Solved (First Call ResolutCandice Yau INC0531738 2022-01-27 10:40:21 In Queue Mandy Chan INC0531738 2022-01-27 10:40:19 Assigned and In Progress Thuy Hoang INC0531738 2022-01-27 10:38:20 Resolved Solved (FixeClosed/ResolOanh Che Thuy INC0531738 2022-01-27 10:37:50 Pending User Response Amanda Lam INC0531738 2022-01-27 10:37:34 Assigned and In Progress Thuy Hoang INC0531738 2022-01-27 10:37:09 Resolved Solved (Fixed) Calvin Leung INC0531737 2022-01-27 10:37:07 Pending User Response NHU NGUYEN INC0531737 2022-01-27 10:36:50 Assigned and In Progress Ivan Wang INC0531737 2022-01-27 10:36:31 Resolved Solved (First Call ResolutArcie Chua INC0531737 2022-01-27 10:34:26 Assigned and In Progress Hung Cuong C INC0531737 2022-01-27 10:35:48 Resolved Solved (FixeClosed/ResolOanh Hoang Th INC0531737 2022-01-27 10:34:42 Resolved Solved (FixeClosed/ResolOanh Che Thuy INC0531737 2022-01-27 10:33:50 In Queue Loty Santos INC0531737 2022-01-27 10:33:29 Pending User Response Ka Wai Hui INC0531736 2022-01-27 10:32:44 Resolved Solved (Information ProvMarie Kris Lote INC0531736 2022-01-27 10:31:47 Resolved Solved (Information ProvSaurav Dey INC0531736 2022-01-27 10:26:48 Resolved User Response Solved (Fixed) Consolacion No INC0531736 2022-01-27 10:28:53 Assigned and In Progress Michael CF Hui INC0531736 2022-01-27 10:28:35 Resolved Solved (Information ProvLorraine Gemi INC0531736 2022-01-27 10:27:45 Resolved Closed as peClosed/ResolKyoku Li INC0531735 2022-01-27 10:26:17 In Queue THUONG NGUY INC0531735 2022-01-27 10:25:49 Pending User Response Miwa Suzuki INC0531735 2022-01-27 10:20:49 Resolved Solved (Fixed) NGUYEN NGUY INC0531735 2022-01-27 10:21:59 Resolved Solved (FixeClosed/ResolOanh Hoang Th INC0531735 2022-01-27 10:21:07 Resolved Solved (FixeClosed/ResolOanh Hoang Th INC0531735 2022-01-27 10:20:37 Resolved Solved (Information ProvAsri . INC0531735 2022-01-27 10:20:08 Resolved Solved (FixeClosed/ResolOanh Hoang Th INC0531734 2022-01-27 10:19:17 Resolved Solved (FixeClosed/ResolOanh Hoang Th INC0531733 2022-01-27 10:13:15 Pending User Response Kenichi Norimi INC0531734 2022-01-27 10:18:48 Resolved Solved (First Call ResolutMarygrace Alva INC0531734 2022-01-27 10:18:19 Pending User Response Akshat Jain INC0531734 2022-01-27 10:16:31 Assigned and In Progress Nash Hd Chen INC0531734 2022-01-27 10:17:38 Resolved Solved (First Call ResolutFAYE GUIAO INC0531734 2022-01-27 10:17:13 Resolved Solved (FixeClosed/ResolOanh Hoang Th INC0531734 2022-01-27 10:16:39 Resolved Solved (Fixed) Pallav Chandra INC0531734 2022-01-27 10:16:10 Resolved Solved (FixeClosed/ResolOanh Hoang Th INC0531734 2022-01-27 10:15:45 Pending User Response Hideaki Muray INC0531733 2022-01-27 10:14:55 Resolved Solved (FixeClosed/ResolOanh Hoang Th INC0531733 2022-01-27 10:13:01 Resolved Solved (Fixed) Calvin Leung INC0531733 2022-01-27 10:11:55 Resolved Solved (First Call ResolutYin Wun Wong INC0531733 2022-01-27 10:11:53 In Queue Samson Tsang INC0531732 2022-01-27 10:09:40 Pending Change Request Tomomi Matsuu INC0531732 2022-01-27 10:09:28 Resolved Solved (Fixed) Kelvin Koh INC0531732 2022-01-27 10:08:46 Assigned and In Progress Echo Wei INC0531732 2022-01-27 10:08:17 Assigned and In Progress Yen Tran Thi H INC0531732 2022-01-27 10:06:07 Resolved Solved (Information ProvDanellie Balles INC0531732 2022-01-27 10:04:33 Resolved Solved (First Call ResolutLily Lok INC0531731 2022-01-27 10:02:47 Assigned and In Progress Yen Tran Thi H INC0531731 2022-01-27 10:01:43 Assigned and In Progress Yen Tran Thi H INC0531730 2022-01-27 10:00:14 Pending User Response Meiling Chen INC0531730 2022-01-27 09:56:34 Assigned and User Response Yoko Hirosawa INC0531730 2022-01-27 09:54:46 Assigned and In Progress Nino Lorenzo C INC0531730 2022-01-27 09:54:17 Assigned and In Progress King Chen INC0531730 2022-01-27 09:53:24 Assigned and User Response Masashi Ogaw INC0531729 2022-01-27 09:51:41 Resolved Solved (Fixed) Joanne Lui INC0531729 2022-01-27 09:49:36 Resolved Solved (Fixed) LINH DANG T INC0531729 2022-01-27 09:49:15 Assigned and In Progress Yen Tran Thi H INC0531729 2022-01-27 09:48:57 Assigned and In Progress Oanh Che Thuy INC0531729 2022-01-27 09:47:45 Assigned and In Progress Oanh Che Thuy INC0531728 2022-01-27 09:45:24 Resolved Solved (Fixed) Marshall Li INC0531728 2022-01-27 09:45:04 Assigned and In Progress Faraz Chairunn INC0531728 2022-01-27 09:42:56 Resolved Solved (First Call ResolutFiona Tessalia INC0531727 2022-01-27 09:39:17 Resolved Solved (First Call ResolutIWAN SETIYA INC0531727 2022-01-27 09:33:14 In Queue ANH PHAM N INC0531726 2022-01-27 09:32:04 In Queue Shawn Lau INC0531726 2022-01-27 09:31:03 Assigned and In Progress Yen Tran Thi H INC0531726 2022-01-27 09:30:50 Resolved Duplicate Closed/ResolOanh Che Thuy INC0531726 2022-01-27 09:29:55 Resolved Solved (First Call ResolutEsther Cheng INC0531726 2022-01-27 09:28:19 Resolved Solved (FixeClosed/ResolOanh Che Thuy INC0531726 2022-01-27 09:27:07 Resolved Solved (FixeClosed/ResolOanh Che Thuy INC0531725 2022-01-27 09:25:59 In Queue HAIDEE DULIN INC0531725 2022-01-27 09:21:19 Resolved Solved (First Call ResolutHirofumi Kado INC0531725 2022-01-27 09:14:42 Resolved Solved (Fixed) Victor Ou INC0531725 2022-01-27 09:12:48 In Queue Gina Belechez INC0531724 2022-01-27 09:08:34 Resolved User Response Solved (Fixed) Rodel Rodrigu INC0531724 2022-01-27 09:08:26 Resolved Duplicate Petronilo Tum INC0531724 2022-01-27 09:07:49 Resolved Solved (First Call ResolutVictor Ou INC0531724 2022-01-27 09:07:25 Resolved User Response Solved (Information ProvTeruo Kobayas INC0531723 2022-01-27 09:06:50 Resolved Solved (FixeClosed/ResolOanh Che Thuy INC0531723 2022-01-27 09:05:41 Resolved Solved (FixeClosed/ResolOanh Che Thuy INC0531722 2022-01-27 09:00:43 Resolved Solved (First Call ResolutJessie Wong INC0531722 2022-01-27 08:56:02 Pending User Response Shiori Maruya INC0531722 2022-01-27 08:54:18 Pending User Response Ki Kan INC0531722 2022-01-27 08:54:12 Assigned and In Progress Oanh Che Thuy INC0531722 2022-01-27 08:54:04 Resolved Solved (First Call ResolutPetronilo Tum INC0531719 2022-01-27 08:43:52 Assigned and In Progress Emiko Yokoya INC0531721 2022-01-27 08:50:13 Assigned and In Progress Oanh Che Thuy INC0531721 2022-01-27 08:49:24 Resolved User Response Solved (Fixed) Diana Lee Jeff INC0531721 2022-01-27 08:49:00 Assigned and In Progress Oanh Che Thuy INC0531720 2022-01-27 08:47:34 Assigned and In Progress Oanh Che Thuy INC0531720 2022-01-27 08:47:00 Assigned and User Response Aya Okuma INC0531720 2022-01-27 08:46:26 Assigned and In Progress Oanh Che Thuy INC0531720 2022-01-27 08:46:09 New Diana Lee Jeff INC0531720 2022-01-27 08:45:17 Assigned and In Progress Oanh Che Thuy INC0531720 2022-01-27 08:44:56 Resolved User Response Solved (Information ProvRie Goto INC0531720 2022-01-27 08:43:59 Assigned and In Progress Oanh Che Thuy INC0531719 2022-01-27 08:39:51 Resolved Solved (First Call ResolutYukiyo Tsutsum INC0531719 2022-01-27 08:42:59 Pending User Response Kazuyuki Kurit INC0531719 2022-01-27 08:37:18 Assigned and In Progress Oanh Che Thuy INC0531719 2022-01-27 08:35:55 Assigned and In Progress Oanh Che Thuy INC0531718 2022-01-27 08:34:26 Assigned and In Progress Oanh Che Thuy INC0531718 2022-01-27 08:33:12 Resolved Solved (Fixed) Oanh Che Thuy INC0531718 2022-01-27 08:31:47 Resolved Solved (Fixed) Oanh Che Thuy INC0531718 2022-01-27 08:30:29 Resolved Solved (Fixed) Oanh Che Thuy INC0531718 2022-01-27 08:29:27 Resolved Solved (Fixed) Noriko Iwata INC0531718 2022-01-27 08:29:22 Resolved Canceled Haruki Kobayas INC0531718 2022-01-27 08:28:06 Resolved Solved (Fixed) Diah Kania Dew INC0531718 2022-01-27 08:27:56 In Queue Kyoko Iwata INC0531717 2022-01-27 08:27:16 Resolved Solved (Fixed) Oanh Che Thuy INC0531716 2022-01-27 08:07:45 In Queue Jennefer Lim INC0531715 2022-01-27 07:56:27 Assigned and User Response Yasuhiro Ichim INC0531716 2022-01-27 08:06:03 Pending User Response Anabelle Del Va INC0531716 2022-01-27 08:04:25 Resolved Canceled Yuki Hamada INC0531715 2022-01-27 07:53:56 Pending User Response Yasuharu Uozu INC0531714 2022-01-27 07:47:01 Resolved Solved (Fixed) Jack Ko INC0531714 2022-01-27 07:43:00 Resolved Solved (First Call ResolutSatoshi Kubota INC0531710 2022-01-27 06:46:35 Resolved User Response Solved (First Call ResolutRisa Kunitake Requested for Short description Description Error messageAssignment group and when you got Assigned to Source the error message Category (e.g. upon launching the application, Yen Tran Thi HaOther : MP_ePOSA_ If issue with application, PSS-AIM-IPRC-VN do you access the application Self-service via JH/Manulife Software machine? Citrix ? But Ka Cheuk #PTG-GRANDWORK- Update the taETS-EUS-PTG-IPR But Ka CheukPhone Error message and when you got the error message (e.g. upon Software launching the application, Yen Tran Thi HaOther : MP_ePOSA_ If issue with application, PSS-AIM-IPRC-VN do you access AN NGUYEN the When did the issue start? : January 20, 2021application Self-service via JH/Manulife Software machine? Citrix ? Amerlly Abdul Outlook : Blocking of Which Notes :device ETS-ContactCenter-IP-Asia did you User work fromuse to access home, using Outlook home PC,: Manulife/Jhancok Self-service accessing Messaging VDI issued Win 10 laptop Kaoru Maruyam#AD-PasswordReset Asset Tag Number Error message ETS-ContactCenter-Haris and :when - MuntasiPhone you got the error message (e.g. uponPassword/Un launching the application, Thuy Hoang Other : MVL_ePOST If issue with application, MITDC-ePOS-IPRC do you access the application Self-service Error message and when you got the error message (e.g. upon via JH/Manulife Software machine? launching Citrix ? the application, Oanh Che Thuy Other : MP_Manu_ noIf issue Error with application, message PSS-CSR-IPRC-VNOanh and whendo you you access got the Hoang the error application TSelf-service message via upon (e.g. JH/Manulife Software machine? launching Citrix ? the application, Oanh Che Thuy Other : MP_Manu_ noIf issue Error with application, message PSS-CSR-IPRC-VNOanh and whendo you you access got the Chemessage the error application ThuSelf-service via upon (e.g. JH/Manulife Software machine? launching Citrix ? the application, Yen Tran Thi HaOther : MP_ePOSA_ If Aissue Error with application, message PSS-AIM-IPRC-VN and whendo you you access got AN the NGUYEN the message error application Self-service via upon (e.g. JH/Manulife Software machine? launching Citrix ? the application, Yen Tran Thi HaOther : MP_ePOSA_ If A issue with application, PSS-AIM-IPRC-VN do you access AN NGUYEN the application Self-service via JH/Manulife Software machine? Error message and when you got the error message (e.g. upon launching the application, Citrix ? Oanh Hoang ThiOther : MP_ePOSA_ IfAissue Error with application, message and whendo PSS-AIM-IPRC-VN you you access got the message the error application via upon Self-service (e.g. JH/Manulife Software machine? launching Citrix ? the application, Oanh Che Thuy Other : MP_ePOSA_IIf issue Error with application, message PSS-CSR-IPRC-VNOanh and whendo you you access got the Chemessage the error application ThuSelf-service via upon (e.g. JH/Manulife Software machine? launching Citrix ? the application, Oanh Hoang ThiOther : MP_ePOSA_ If issuedid When with theapplication, PSS-AIM-IPRC-VN issue start?do: last you week access AN NGUYEN the application Self-service via JH/Manulife Software machine? Citrix ? Yen Ying Ng SR FIX - Laptop : #R Physical location Error message ETS-EUT-IPCR-SCCMDeploymen : Asia and whencountries Self-service you got the error message Hardware (e.g. upon launching the application, Flordeliza SamsOther : PC Support: NIf issue with application, ETS-ContactCenter-Kristine do you access When did the issue start? : new laptop theEvari application Self-service via JH/Manulife Software machine? Citrix ? Maria Biernee Ja#PCsupport | Laptop Physical location Error message ETS-DS-IPR-PH : Asia and whencountries you got Aldrian the errorCastroSelf-service message Hardware (e.g. upon launching the application, Joe Zheng Other : I can't locke If issue with application, ETS-ContactCenter-Joyce do you access the CT application Ong Self-service via JH/Manulife Software Error message and when you got the error message (e.g. upon launching machine? Citrix ? the application, Maria Biernee Ja#PCsupport | Other : If issue with application, ETS-DS-IPR-PH do you access Aldrian the Castro application Self-service via JH/Manulife Software machine? Citrix ? Yvette Espiritu #Manutouch - no forms downloading Error messageETS-ContactCenter-Jeannelyn GuPhone and when you got the error message Software (e.g. upon launching the application, Oanh Che Thuy Other : MP_Others_NIf issuedid When withtheapplication, PSS-CSR-IPRC-VNOanh issue start?do: n/a you access the Hoang application TSelf-service via JH/Manulife Software machine? Citrix ? Joana Maritz BeLaptop : #PC Support:Physical location Error message ETS-ContactCenter-Kristine : MBPS and when Manila you got the errorEvari Self-service message Hardware (e.g. upon launching the application, Thuy Hoang Other : MVL_ePOSA If issue with application, PSS-AIM-IPRC-VN do you access AN NGUYEN 5. E-mail address :Kiyomi_Yokota@manulife.comthe application Self-service via JH/Manulife Software machine? Citrix ? Kiyomi Yokota #PCsupport Unable tError messageETS-ContactCenter-Zafri Zakimessage and when you got the error M Phone Software (e.g. upon launching the application, Maria Biernee Ja#PCsupport #HWPrinter If issue Thanks! with application, ETS-DS-IPR-PH do you access Aldrian the Castro application Self-service via JH/Manulife Software machine? Citrix ? Natalie Lee #Manutouch - reset pError messageETS-ContactCenter-Kit and when you got theWen errorWong Email(e.g. upon launching the application, message Oanh Che Thuy Other : MP_ePOSA_IIf issuedid When with theapplication, PSS-CSR-IPRC-VNOanh issue start?do: ayou fewaccess months the Hoang application ago TSelf-service via JH/Manulife Software machine? Citrix ? Eza Shafina Dzu#PCsupport Laptop : Physical K location ETS-EUT-IPCR-SCCMDeploymen : Asia countries Self-service Hardware Cannis Law #PC Support : The no#PC ErrorSupport message :ETS-DS-IPR-HK and when you got Raymond WMTechLoungeHardware the error message (e.g. upon launching the application, Thuy Hoang Other : MVL_ePOSA_If issue with application, PSS-AIM-IPRC-VN do 11.Convinient Time for TS : 10:30 you access AN NGUYEN the application Self-service via JH/Manulife Software machine? Citrix ? Rollin Tesa Putri#IEDMS #Bizapp | err12. Language ETS-CDTS-IPR-Asi Preference : 11.Convinient Time for TS : 10:30EnglishNur or Naimah Local Language BPhone : indonesia Software Rollin Tesa Putri#IEDMS #Bizapp | err12. Language Error messageETS-ContactCenter-Bhavithra Preference and when you: English or error got the Localmessage D Language BPhone : indonesia (e.g. Software upon launching the application, Oanh Che Thuy Other : MP_ePOSA_IIf Based as attached, user cannot login RDP, please kindly assist ASAP machine? Citrix ? issue with application, do you PSS-CSR-IPRC-VNOanh access the Cheapplication Thu S via elf-serviceJH/Manulife Software Masakazu Kiduk#SRFix : Please iss Similar Manulifeissue as ETS-EUT-IPCR-SCC Indonesia INC05205289 Santhosh KumPhone Software Rudi Hidayat #BizApps #DBDC -DDeskside Support ETS-DS-IPR-ID Desmon Services - Indonesia Des Phone Software Anindita Saraswa #DBDC #BIZAPP | Upd Error messageETS-DS-IPR-ID and when you got Desmon the error Des Email(e.g. upon message Software launching the application, Oanh Che Thuy Other : MP_ePOSA_LIf issue with application, PSS-CSR-IPRC-VNOanh do you access the Cheapplication Thu S elf-service via JH/Manulife Software Error message and when you got the error message (e.g. upon launching machine? Citrix ? the application, Yen Tran Thi HaOther : MP_ePOSA_ If Aissue Error with application, message PSS-AIM-IPRC-VN and whendo you you access got AN the NGUYEN the message error application Self-service via upon (e.g. JH/Manulife Software machine? launching Citrix ? the application, Oanh Hoang ThiOther : MP_ePOSA_ IfA issue with application, PSS-AIM-IPRC-VN do you access AN NGUYEN the application Self-service via JH/Manulife Software machine? Error message and when you got the error message (e.g. upon launching the application,Citrix ? Oanh Che Thuy Other : MP_ePOSA_LIf issue Error with application, message PSS-CSR-IPRC-VNOanh and whendo you you access got the Hoang the error application TSelf-service message via upon (e.g. JH/Manulife Software machine? launching Citrix ? the application, Oanh Hoang ThiOther : MP_ePOSA_ IfAissue with application, PSS-AIM-IPRC-VN do you access AN NGUYEN the application Self-service via JH/Manulife Software machine? Citrix ? KEI YUN CHAN #SR Fix #RITM04652243 Error messageGlobalAccessMgmt-IR-Asia and when you got the error message Phone Software (e.g. upon launching the application, Yen Tran Thi HaOther : MP_ePOSA_ If issue with application, PSS-AIM-IPRC-VN do you access AN NGUYEN the application Self-service via JH/Manulife Software machine? Citrix ? RIARTI PRIMA #PCSupport- Unable Description:#PCSupport- to Error messageETS-ContactCenter-Hasif and when Unable you got to open the Afiq allmessage error Ha file Phone explorer (e.g.inupon user's Software pc launching the application, Oanh Che Thuy Other : MP_ePOSA_IIf issue with application, PSS-CSR-IPRC-VNYen do you accessTran the application Thi Self-service via JH/Manulife Software machine? Citrix ? When did the issue start? : Today Satoko Ito Laptop : Bookmarks Physical location Error message ETS-DS-IPR-HK and: Asia whencountries you got Kenny the error PW YeSelf-service message Hardware (e.g. upon launching the application, Yen Tran Thi HaOther : MP_ePOSA_ If A issue with application, PSS-AIM-IPRC-VN -SD unlock account for user do you access AN NGUYEN the application Self-service via JH/Manulife Software machine? Citrix ? Venus Ko #AWD - unlock AWD -User IF able db = dhkp to log ETS-ContactCenter-Junman in now Yap Phone Password/Un Kitty Lee #Bizapps - Account pid = kitty_lee Error messageGlobalAccessMgmt-I and when you got A rielerror the Emperad Phone message Password/Un (e.g. upon launching the application, Yen Tran Thi HaOther : MP_ePOSA_ If A issue with application, PSS-AIM-IPRC-VN do you access AN NGUYEN the application Self-service via JH/Manulife Error message and when you got the error message (e.g. upon launching Software machine? Citrix ? the application, Oanh Che Thuy Other : MP_O365_ UsIf issue Error with application, message PSS-CSR-IPRC-VNOanh and whendo youyou access got the Hoang the error application TSelf-service message via upon (e.g. JH/Manulife Software machine? launching Citrix ? the application, Yen Tran Thi HaOther : MP_ePOSA_ If issue with application, PSS-AIM-IPRC-VN do you access AN NGUYEN the application Self-service via JH/Manulife Software machine? Error message and when you got the error message (e.g. upon launching the application, Citrix ? Thuy Hoang Other : MVL_ePOSV If issue Error with application, message PSS-AIM-IPRC-VN and whendo youyou access got AN the NGUYEN the message error application Self-service via upon (e.g. JH/Manulife Software machine? launching Citrix ? the application, Yen Tran Thi HaOther : MP_ePOSA_ If issue with application, PSS-AIM-IPRC-VN do you access AN NGUYEN the application Self-service via JH/Manulife Software machine? Citrix ? Laihouy Koy #AD-PasswordReset User was ableETS-ContactCenter-Sony Nhoem Phone to login Citrix few hours ago Password/Un Aishwarya Hari #VDI Unable to login Now, not ableETS-ContactCenter-Farhan to login, error message - Cannot AlushiPhone complete your Software request Green Lam #AD-passwordreset : HK\green f Error sc ETS-ContactCenter-Sean message CWmessage and when you got the error WoPhone Password/Un (e.g. upon launching the application, Sikar Chan #Database - Other : PIf issue with application, ETS-Hosting-DB-Oracle-IPRCE-ASelf-service do you access the application via JH/Manulife Software machine? Citrix ? Sopheap Uy #PCsupport #SWRDP/VPN #VPN ac Error message ETS-ContactCenter-Phalla and when you got the errorSok Phone message Network (e.g. upon launching the application, Oanh Che Thuy Other : MP_ePOSA_IIf issue Error with application, message PSS-CSR-IPRC-VNOanh and whendo you you access got the Hoang the error application TSelf-service message via upon (e.g. JH/Manulife Software machine? launching Citrix ? the application, Thuy Hoang Other : MVL_ePOSA_If -SDissue resetwith application, PSS-AIM-IPRC-VN password do you access for usr AN NGUYEN the application Self-service via JH/Manulife Software machine? Citrix ? Eve Chee #AWD - reset AWD MP-User able to log Error message ETS-ContactCenter-Junman in now and when you got the errorYap Phone message Password/Un (e.g. upon launching the application, Oanh Che Thuy Other : MP_ePOSA_IIf issue with application, PSS-CSR-IPRC-VNOanh do you access - find if listed at start menu , no result the Cheapplication ThuS elf-service via JH/Manulife Software machine? Citrix ? Yasue Araki #PCsupport - SEP upd -Email find on hidden ETS-ContactCenter-Min task bar , no result Yii Yew address: white_ocean_secretary@manulife.com.sgPhone Software FELYN GUEH #Bitlocker : Recover Mobile Contactnumber: ETS-DS-IPR-SG +6587004965 Number:+855 (96) 6792616TedSis Liew Phone Hardware Channika Vin #Update OS-D : RequLanguage Preference ETS-DS-IPR-KH : English or ChanKheang Email: Misato_Igarashi@manulife.com Local Language Phone Software Misato Igarashi #BizApps: Account unAsset Num/Host Error message ETS-ContactCenter-Min Name: and when" you got the error Yii Yew Email(e.g. upon message Software launching the application, Stephen Shu Other : Network issueIf issue with application, ETS-ContactCenter-Ummi do you access the Hani application BiSelf-service via Error message and when you got the error message (e.g. upon JH/Manulife Software machine? launching Citrix ? the application, Thuy Hoang Other : MVL_ePOSA If issue with application, PSS-AIM-IPRC-VN do you access AN NGUYEN the application Self-service via JH/Manulife Software machine? Citrix ? Sondie Entoma #PasswordReset : pas password Error re ETS-ContactCenter-Fiona message and when you got the error SYmessage Su Phone Password/Un (e.g. upon launching the application, Oanh Che Thuy Other : MP_ePOSA_ If Issue: user received block email after sent email to external containing machine? issue with application, PSS-CSR-IPRC-VNOanh do you access the Hoang application TSelf-service via JH/Manulife Software encrypted Citrix file ? Noriko Yamamic#Messaging : OutlookLocation: VDI ETS-ContactCenter-Najwa Error message and when you got the error Syamim Phone message Messaging (e.g. upon launching the application, Oanh Che Thuy Other : MP_ePOSA_IIf issue with application, PSS-CSR-IPRC-VNOanh do you access the Hoang application TSelf-service via JH/Manulife Software Error message and when you got the error message (e.g. upon launching machine? Citrix ? the application, Oanh Hoang ThiOther : MP_ePOSA_LIf issue Error with application, message PSS-CSR-IPRC-VNOanh and whendo you you access got the Hoang the error application TSelf-service message via upon (e.g. JH/Manulife Software machine? launching Citrix ? the application, Oanh Che Thuy Other : MP_ePOSA_LIf issue Error with application, message PSS-CSR-IPRC-VNOanh and whendo you you access got the Chemessage the error application ThuSelf-service via upon (e.g. JH/Manulife Software machine? launching Citrix ? the application, Oanh Hoang ThiOther : MP_ePOSA_ If issue with application, PSS-CSR-IPRC-VNOanh do you access the Hoang application TSelf-service via JH/Manulife Software machine? Error message and when you got the error message (e.g. upon launching the application, Citrix ? Oanh Hoang ThiOther : MP_ePOSA_LIf issue Error with application, message PSS-CSR-IPRC-VNOanh and whendo you you access got the Hoang the error application TSelf-service message via upon (e.g. JH/Manulife Software machine? launching Citrix ? the application, Oanh Che Thuy Other : MP_ePOSA_LIf issue: with Notes Userapplication, do youusing PSS-CSR-IPRC-VNOanh work from office, access the AVAYA application Hoang via JH/Manulife TSelf-service Phone Machine Software machine? Citrix ? Hiroshi Koyagi #AVAYA Phone MachinAsset Tag Number Error message ETS-DS-IPR-JP and :when - you got Daisuke the error TaguPhone message (e.g. upon Voice launching the application, Oanh Che Thuy Other : MP_Manu_Use If issue with application, PSS-CSR-IPRC-VNOanh do you access the Hoang application TSelf-service Error message and when you got the error message (e.g. upon via JH/Manulife Software machine? launching Citrix ? the application, Oanh Hoang ThiOther : MP_ePOSA_IIf issue Error with application, message PSS-CSR-IPRC-VNOanh and whendo you you access got the Hoang the error application TSelf-service message via upon (e.g. JH/Manulife Software machine? launching Citrix ? the application, Oanh Hoang ThiOther : MP_ePOSA_LIf issue Error with application, message PSS-CSR-IPRC-VNOanh and whendo you you access got the Hoang the error application TSelf-service message via upon (e.g. JH/Manulife Software machine? launching Citrix ? the application, Oanh Che Thuy Other : MP_ePOSA_InIf issue with application, PSS-CSR-IPRC-VNOanh do you access the Cheapplication ThuSelf-service via JH/Manulife Software machine? Citrix ? Yuji Yamaguchi #AD-PasswordReset #AD-Password ETS-ContactCenter-Shinya UminoPhone Password/Un Christina Chan #bIZAPPS #AWD 10 ID : p : christch Error messageETS-ContactCenter-Sean and when you got the errorCWmessage WoPhone Password/Un (e.g. upon launching the application, Oanh Che Thuy Other : MP_ePOSA_IIf issue with application, PSS-CSR-IPRC-VNYen do you accessTran the application Thi Self-service via JH/Manulife Software machine? Citrix ? Christina Chan #bIZAPPS #AWD 10 ID : p : christch Error messageETS-ServiceDesk-I and when you got Sean CWmessage the error WoPhone Password/Un (e.g. upon launching the application, Yen Tran Thi HaOther : MP_ePOSA_ IfA issue with application, PSS-AIM-IPRC-VN Location: Hong Kong do you access AN NGUYEN the application Self-service via JH/Manulife Software machine? Citrix ? Candice Yau #AWD - While click AW Description: Troubleshot While : ETS-ContactCenter-Joyce click AWD MPF in Citrix, CT application OngPhone unable Software to prompt out Mandy Chan #AWD - unable to log-SD guide user IFP_AWD_PC-Apps-IPCR-HK end task citrix and browser try again Phone , but issue Software persist Error message and when you got the error message (e.g. upon launching the application, Thuy Hoang Other : MVL_ePOSA_If issue Error with application, message PSS-AIM-IPRC-VN and whendo you you access got AN the NGUYEN the message error application Self-service via upon (e.g. JH/Manulife Software machine? launching Citrix ? the application, Oanh Che Thuy Other : MP_ePOSA_LIf issue Error with application, message PSS-CSR-IPRC-VNOanh and whendo you you access got the Chemessage the error application ThuSelf-service via upon (e.g. JH/Manulife Software machine? launching Citrix ? the application, Ka Wing Karen L#Bridger - Other : se If issue with application, ETS-ContactCenter-Joyce do you access the CT application Ong Self-service via JH/Manulife Software machine? Citrix ? Error message and when you got the error message (e.g. upon launching the application, Thuy Hoang Other : MVL_ePOSA_If issue with application, PSS-AIM-IPRC-VN do you access AN NGUYEN the application Self-service via JH/Manulife Software machine? Citrix ? Calvin Leung TechLounge HK-MFCError : BitLocker messagel ETS-TechLounge-I and when you got Michael the errorCF HuTechLoungePassword/Un message (e.g. upon launching the application, NHU NGUYEN B#BizApps #AWS OTPIf i issue Error with application, message ETS-ContactCenter-XUAN and whendo youyou access got the HOANG the error application Self-service message via upon (e.g. JH/Manulife Software machine? launching Citrix ? the application, Ivan Wang Other : EXP fails to e If issue with application, ETS-ContactCenter-Ummi User's name: Arcie Chua do you access the Hani application BiSelf-service via JH/Manulife Software machine? Citrix ? Arcie Chua #VPN - Request to unUser ID: rchuaETS-ContactCenter-Adilah Hamid Phone Password/Un Nhung Truong H#AD-unlock:| MLV\trnghnh Error messageETS-ContactCenter-Tri and when you got theMinh error NguyPhone message (e.g. upon Password/Un launching the application, Oanh Hoang ThiOther : MP_ePOSA_LIf issue with application, PSS-CSR-IPRC-VNOanh do you access the Hoang application T Self-service via Error message and when you got the error message (e.g. upon launching JH/Manulife Software machine? Citrix ? the application, Oanh Che Thuy Other : MP_Others_NIf issue with application, PSS-CSR-IPRC-VNOanh do you access the Cheapplication Thu S elf-service via JH/Manulife Software machine? Error message and when you got the error message (e.g. upon launching the application, Citrix ? Loty Santos #Other : Top up&other If issue Error with application, message and whendo you Apps_Devt-IPCR-PH you access got the message the error application via upon Self-service (e.g. JH/Manulife Software machine? launching Citrix ? the application, Ka Wai Hui #Bizapps #AWD OtheIf Whenissuedid withtheapplication, ETS-ContactCenter-Sean issue start?do: every you access the CWapplication first open WoSelf-service of the laptop via JH/Manulife Software machine? Citrix ? Marie Kris Loter #PCsupport #Laptop Physical | : – HKXUT12A Host location ETS-DS-IPR-PH : Asia countries Aldrian CastroSelf-service Hardware Saurav Dey #ServerHosting - RE GlobalAccessMgmt-IMa Theresa MEmail Hardware Consolacion Nof[Need Assistance] VDIError encountered messageETS-ContactCenter-Kristine and when you got the errorEvari Email(e.g. upon message Password/Un launching the application, Calvin Leung #PC Support - Other If issue with application, ETS-DS-IPR-HK do you access Raymond the application WM Self-service via JH/Manulife Software Error message and when you got the error message (e.g. upon launching machine? Citrix ? the application, Lorraine Gemina#VPN Activation codeIf issuedid When withtheapplication, GlobalAccessMgmt-I issue start?do: NO you access Ma Theresa the application MSelf-service via JH/Manulife Software machine? Citrix ? Kyoku Li Laptop : You need to Physical a location ETS-ContactCenter-Victor : Asia countries TS TanSelf-service Error message and when you got the error message (e.g. upon Hardware launching the application, THUONG NGUYE Other : 2902650356, If issue with - rebooted VDI application, AppService-IPCR-VN do you access the application Self-service via JH/Manulife Software machine? Citrix ? Miwa Suzuki #JPVDI:WFO:VDI slown - awaiting userETS-ContactCenter-Zhi to confirm Kang PanPhone Hardware NGUYEN NGUYE #CAS Installation Contact: Thao_50997@manulife.com.vn Error message ETS-ContactCenter-XUAN and when you got the error HOANG messageServiceDeskSoftware (e.g. upon launching the application, Oanh Hoang ThiOther : MP_ePOSA_LIf issue with application, PSS-CSR-IPRC-VNOanh do you access the Hoang application Error message and when you got the error message TSelf-service via upon (e.g. JH/Manulife Software machine? launching Citrix ? the application, Oanh Hoang ThiOther : MP_ePOSA_LIf issue with application, PSS-CSR-IPRC-VNOanh do you access the Hoang application TSelf-service via JH/Manulife Software machine? Citrix ? Asri . #VPN - Softtoken Requ Description:#VPN Error messageGlobalAccessMgmt-I and- Softtoken when you Request got M a Theresa the | 20 message error digitMPhone activation Code Network (e.g. upon with Serialthe launching Number | Asri application, Oanh Hoang ThiOther : MP_ePOSA_LIf issue Error with application, message PSS-CSR-IPRC-VNOanh and whendo you you access got the Hoang the error application TSelf-service message via upon (e.g. JH/Manulife Software machine? launching Citrix ? the application, Oanh Hoang ThiOther : MP_ePOSA_IIf issue with application, PSS-CSR-IPRC-VNOanh do you access the Hoang application TSelf-service via JH/Manulife Software machine? Citrix ? Kenichi Norimin #SWO365:Outlook on#SWO365:Outl Error messageETS-ContactCenter-Shinya and when you got the errorUminoPhone message (e.g. upon Software launching the application, Mark Isidro Ant #AD-PasswordReset If |Error issue with application, ETS-ContactCenter-Dennis do you access the LagaySelf-service application via JH/Manulife Password/Un message and when you got the error message (e.g. upon launching machine? Citrix ? the application, Akshat Jain Other : EDL ingestionIf issue with application, ADO-RunOps-IPCR- do you access Priyanka the LaksSelf-service application via JH/Manulife Software machine? Citrix ? Leon L Zhao 理赔保单查询报错/自助服务系统繁忙 App_service-IPR-M Rick Liang Phone Software FAYE GUIAO #AD-PasswordReset Error - MFCGD Passw message ETS-ContactCenter-Jeannelyn GuPhone and when you got the error message Password/Un (e.g. upon launching the application, Oanh Hoang ThiOther : MP_ePOSA_LIf issue with application, do you access the PSS-CSR-IPRC-VNOanh application Hoang via JH/Manulife TSelf-service Software machine? Citrix ? Pallav Chandra #VPN Unable to connec User Error requested messageETS-ContactCenter-Farhan and when you got the errorAlushiPhone message (e.g. upon Network launching the application, Oanh Hoang ThiOther : MP_ePOSA_IIf Internet Service Provider download and upload speed (enterSoftware issue with application, PSS-CSR-IPRC-VNOanh do you access the Hoang application TSelf-service via JH/Manulife machine? N/A if working in the Citrix ? office): Hideaki Muraya #PCsupport #HWVDIIf - issue VDImessage Error : with application, ETS-ContactCenter-Zhi and whendo you you access got the Kang the message error application PanSelf-service via upon (e.g. JH/Manulife Hardware machine? launching Citrix ? the application, Oanh Hoang ThiOther : MP_ePOSA_ If issue with application, PSS-CSR-IPRC-VNOanh do you access theHoang application TSelf-service via JH/Manulife Software machine? Citrix ? Calvin Leung #AD-AccountUnlock :#AD-AccountU ETS-TechLounge-I Jan MC WongTechLoungePassword/Un Yin Wun Wong #VPN : Vasco account ID When did the ETS-ContactCenter-Sean : WOngyin issue start? : Last week CW WoPhone Password/Un Samson Tsang MS Teams : Images U When did the -User now ETS-CDTS-IPR-Asia issueticket opened start?again : Manulife/Jhancok issued Self-service for soft token request laptop Software and hard token rec (RITM04665700) Tomomi Matsuur#VPN : Hard Token Is-Please kindlyGlobalAccessMgmt-Ralz Error message assist , Thanks. and when Allenmessage you got the error EspPhone Software (e.g. upon launching the application, Sainava Bee Be#VPN : Require VPN If issue Error with application, message GlobalAccessMgmt-I and whendo you you access got Jthe asperthe Philip error application Self-service message via upon (e.g. JH/Manulife Software machine? launching Citrix ? the application, Echo Wei Other : can not open If issue with application, ETS-DS-IPR-CN do you access Kurt Liu the application Self-service via JH/Manulife Software machine? Error message and when you got the error message (e.g. upon launching the application,Citrix ? Yen Tran Thi HaOther : MP_ePOSA_ If issue with application, PSS-AIM-IPRC-VN do you access AN NGUYEN the application Self-service via JH/Manulife Software machine? Citrix ? Danellie Ballest #VPN: Intermittent Connection (Int ETS-ContactCenter-Mark Lester BPhone Software Location: Hong Kong, Manulife Financial Centre Lily Lok #CSMS - reset passwo Description: Error message #CSMS ETS-ContactCenter-Kit - reset and when password you got theWen request error Wong Phone message Password/Un (e.g. upon launching the application, Yen Tran Thi HaOther : MP_ePOSA_ If issue with application, PSS-AIM-IPRC-VN do you access AN NGUYEN the application Self-service via JH/Manulife Error message and when you got the error message (e.g. upon launching Software machine? Citrix ? the application, Yen Tran Thi HaOther : MP_ePOSA_ If issue with application, PSS-AIM-IPRC-VN do you access AN NGUYEN the application Self-service via JH/Manulife Software machine? Error message and when you got the error message (e.g. upon launching the application, Citrix ? Meiling Chen Other : テスト環境ですので、 If issue user -Guide with application, ETS-ContactCenter-Da install Intunedo you access Portal Kaithe but user Chew application unable Self-service login itvia by JH/Manulife Softwarethemachine? following manual Citrix ? Yoko Hirosawa #PCsupport #HWiPhone-Please kindlyETS-ContactCenter-Da Error message check user's and when intune you account got the Kai errorChew status Phone message Software (e.g. upon launching the application, Nino Lorenzo CoOther : DTK OCDM serIf issuedid When with theapplication, RFS_OCDM-IPR-As issue start?do: this you morning access Brucethe Zouapplication Self-service via JH/Manulife Software machine? Citrix ? King Chen Laptop : my email caPhysical location ETS-DS-IPR-CN : Asia countries Kurt Liu 5. E-mail address :Masashi_X_Ogawa@manulife.com Self-service Hardware Masashi Ogawa#TeamsOther User un User ID: ETS-CDTS-IPR-Asi JOBMYLAD Karccana RanPhone Software Joanne Lui #AWD- RE: Unlock ac ETS-ContactCenter-Kit Wen WongEmail Password/Un LINH DANG TU #PCsupport #BitlockeSDErrorhas verified message ETS-DS-IPR-VN user's and information. when you got HUY Please the NGUYE error checkPhone and (e.g. message providePassword/Un bitlocker upon to user launching the application, Yen Tran Thi HaOther : MP_ePOSA_ If issue with application, PSS-AIM-IPRC-VN do you access AN NGUYEN the application Self-service via JH/Manulife Error message and when you got the error message (e.g. upon launchingSoftware machine? Citrix ? the application, Oanh Che Thuy Other : MP_ePOSA_ If Aissue Error with application, message and whendo PSS-AIM-IPRC-VN you you access got AN the message the NGUYEN error application via upon Self-service (e.g. JH/Manulife Software machine? launching Citrix ? the application, Oanh Che Thuy Other : MP_ePOSA_ If Aissue with application, -success PSS-AIM-IPRC-VN do you access AN NGUYEN the application Self-service via JH/Manulife Software machine? Citrix ? Marshall Li #VPN - Unable to con-we with are closing a total of ETS-ContactCenter-Yun 3 this ticket and 1 summary documents Kangreport LeePhone Network but in iedms "INITIATIATED AT UIC OU Faraz Chairunni#BizApps #IEDMS - Location: ID MCC-ICE-IPRC-Asi Jb Dionisio Email Fiona Tessalia #Messaging - UnableDescription: Unable ETS-ContactCenter-Nur to access to SSO Ain - Fionate@MFCGD.com Athir Phone Software IWAN SETIYAW#AD-AccountUnlock |Description:#AD-AccountUnlock Error messageETS-ContactCenter-Hasif and when you got| the IWAN Afiq SETIYAWAN error Ha Phone message Password/Un (e.g. upon launching the application, ANH PHAM NG #CWS | Other : Tài k If issue with application, AppService-IPCR-VN do you access the application Self-service via JH/Manulife Software Error message and when you got the error message (e.g. upon launching machine? Citrix ? the application, Shawn Lau #Bizapps - Other : If issue with application, CRM-IPRC-HK do you access the application Self-service via JH/Manulife Software machine? Error message and when you got the error message (e.g. upon launching the application,Citrix ? Yen Tran Thi HaOther : MP_ePOSA_ If issue Error with application, message PSS-AIM-IPRC-VN and whendo you you access got AN the NGUYEN the message error application Self-service via upon (e.g. JH/Manulife Software machine? launching Citrix ? the application, Oanh Che Thuy Other : MP_ePOSA_IIf issue with Location: application, HongPSS-CSR-IPRC-VNOanh do you Tower Kong, Manulife access the Cheapplication ThuSelf-service via JH/Manulife Software machine? Citrix ? Esther Cheng #AWD - reset passworDescription: Error message #AWD ETS-ContactCenter-Kit and -when resetyou password got thefor Wen AWD10 errorWong Phone message Password/Un (e.g. upon launching the application, Oanh Che Thuy Other : MP_Manu_UseIf issue with application, PSS-CSR-IPRC-VNLan do you accessTrinh the application Di Self-service Error message and when you got the error message (e.g. uponvia JH/Manulife Software machine? launching Citrix ? the application, Oanh Che Thuy Other : MP_Others_NIf issue Error with application, message PSS-CSR-IPRC-VNLan and whendo you you access got Trinh the message the error application Di Self-service via upon (e.g. JH/Manulife Software machine? launching Citrix ? the application, KIMBERLY DIA #CAS | Other : CAS4 If issue Error with application, message:Sec_Admin-IPCR-PH null do you access the application Self-service via JH/Manulife Password/Un machine? Citrix ? Hirofumi Kado #Ingenium:OK buttonVDI Machine name -success ETS-ContactCenter-Mohd / IP: JPMDFC8NW2 Aizat ShPhone Software Victor Ou #AD-AccountUnlock --we are closing ETS-ContactCenter-Yun this ticket Kang LeePhone Password/Un Gina Belechez #EPOS- Client did noterror Error :message "You cannot ePos-IPCR-PH and proceed when you with gotthe theapplication Phone the client error message (e.g. has Software uponnot agreed to launching thefinal proposa application, Paolo Antonio J #PCsupport - D | OtheIf issue with Contact application, ETS-DS-IPR-PH Number: do you access 09613215632 Rodel c/o the Rodrig application Petronilo Self-service Tumaghap via JH/Manulife Software machine? Citrix ? Darryl Domingo MFCGD Password Rese Shift Hours: Location: NA ETS-ContactCenter-Dennis Chengdu, Manulife Information andLagayPhone Technology CenterPassword/Un Victor Ou #AD - unlock AD accoDescription: Issue: login authentication - phone broken need repair - wantPassword/Un #AD ETS-ContactCenter-Kit - unlock AD account Wen Wong Phone to change to other phone nu Teruo Kobayash#Security : MFA setupLocation: WFH ETS-ContactCenter-Najwa personal PC Syamim Phone Security Error message and when you got the error message (e.g. upon launching the application, Oanh Che Thuy Other : MP_ePOSA_IIf issue Error with application, message and whendo you PSS-CSR-IPRC-VNOanh you gotaccess the application Hoang the error via upon TSelf-service message (e.g. JH/Manulife Software machine? launching Citrix ? the application, Oanh Che Thuy Other : MP_O365_ UsIf issue with -Explain application, PSS-CSR-IPRC-VNLan to user domight this issue you access Trinh need DSthetoapplication Di Self-service assist via JH/Manulife Software machine? Citrix ? Jessie Wong #PCsupport - unable -User understood ETS-ContactCenter-Junman -Error message : and mention no need further Yap assisy Phone now Software Shiori Maruyam #JPVDI:WFH:VDI unabl -Restart - checked VDI again ETS-ContactCenter-Da setting for JPN and user is , suggested installedKaiuser Chewrestart PhoneOWN PCSoftware and check VDI after 15 min Ki Kan #PCsupport - not able-Error restart VDI for message ETS-ContactCenter-Zhi trouble and whenshoting you got the Kang PanPhone error message Software (e.g. upon launching the application, Oanh Che Thuy Other : MP_ePOSA_ If A issue with application, PSS-AIM-IPRC-VN do you access AN NGUYEN the Contact Number: 09613215632 c/o Petronilo Tumaghap application Self-service via JH/Manulife Software machine? Citrix ? Darryl Domingo #AD-PasswordReset Shift | Hours: NA ETS-ContactCenter-Dennis LagayPhone Password/Un Emiko Yokoyam#SWO365:Outlook show This Errorbehavior messageETS-CDTS-IPR-Asi itself and do not you when impact got her Karccana the business, RanPhone she would error message like Software (e.g. upon tolaunching know whythe it appears fro application, Oanh Che Thuy Other : MP_ePOSA_ If issue with - Asked application, if userPSS-AIM-IPRC-VN do you is connected access to VPNAN>NGUYEN the application No Self-service via JH/Manulife Software machine? Citrix ? Diana Lee Jeffre#PCsupport Unable to-Error Advised userETS-CDTS-IPR-Asi message to connect and and got when you login Muhamad Hafiz Phone the error message Hardware (e.g. upon launching the application, Oanh Che Thuy Other : MP_ePOSA_ If A issue with application, PSS-AIM-IPRC-VN do you access AN NGUYEN the application Self-service Error message and when you got the error message (e.g. uponvia JH/Manulife Software machine? launching Citrix ? the application, Oanh Che Thuy Other : MP_ePOSA_ If Aissue Error with application, message PSS-AIM-IPRC-VN and whendo you you access got AN the NGUYEN the message error application Self-service via upon (e.g. JH/Manulife Software machine? launching Citrix ? the application, Aya Okuma #Adobe Other : リモート接続している際に If issue with application, ETS-DS-IPR-JP do you access Hirotake the Ikey application Self-service via JH/Manulife Software machine? Citrix ? Error message and when you got the error message (e.g. upon launching the application, Oanh Che Thuy Other : MP_ePOSA_ IfAissue with application, PSS-AIM-IPRC-VN do you access AN NGUYEN the application Self-service via JH/Manulife Software machine? Citrix ? Diana Lee Jeffre (Interaction : IMS0168014) Error messageETS-ContactCenter-Noor Amirah and when you got the error BPhone message (e.g. upon launching the application, Oanh Che Thuy Other : MP_ePOSA_ If A issue with application, PSS-AIM-IPRC-VN do you -Guide user refer link bellow : access AN NGUYEN the application Self-service via JH/Manulife Software machine? Citrix ? Rie Goto #Sharepoint : Sharephttps://mfc.sharepoint.com/sites/GlobalSPCoE/SitePages/Granting.aspx#site-owner-%E2 Error messageETS-ContactCenter-Da and when you got the Kai Chew error Phone message Software (e.g. upon launching the application, Oanh Che Thuy Other : MP_ePOSA_ If issue with application, PSS-AIM-IPRC-VN do you access AN NGUYEN the application Self-service via JH/Manulife Software machine? Citrix ? Yukiyo Tsutsumi#ingenium:do not wor#ingenium:do ETS-ContactCenter-Shinya Notes : User work from home, using homeUminoPhone PC, accessing VDI Software Win 10 Kazuyuki Kurita #JPVDI:WFH:VDI black Asset Tag Number ETS-ContactCenter-Haris : - MuntasiPhone Error message and when you got the error message (e.g. upon Hardware launching the application, Oanh Che Thuy Other : MP_ePOSA_ If issue with application, PSS-AIM-IPRC-VN do you access AN NGUYEN the application Self-service via JH/Manulife Software Error message and when you got the error message (e.g. upon launching machine? Citrix ? the application, Oanh Che Thuy Other : MP_ePOSA_ If Aissue Error with application, message PSS-AIM-IPRC-VN and whendo you you access got AN the NGUYEN the message error application Self-service via upon (e.g. JH/Manulife Software machine? launching Citrix ? the application, Oanh Che Thuy Other : MP_ePOSA_ If Aissue Error with application, message PSS-AIM-IPRC-VN and whendo you you access got AN the NGUYEN the message error application Self-service via upon (e.g. JH/Manulife Software machine? launching Citrix ? the application, Oanh Che Thuy Other : MP_ePOSA_ If A issue with application, PSS-AIM-IPRC-VN do you access AN NGUYEN the application Self-service via JH/Manulife Software machine? Error message and when you got the error message (e.g. upon launching the application, Citrix ? Oanh Che Thuy Other : MP_ePOSA_ If issue Error with application, message and whendo PSS-AIM-IPRC-VN you you access got AN the message the NGUYEN error application via upon Self-service (e.g. JH/Manulife Software machine? launching Citrix ? the application, Oanh Che Thuy Other : MP_ePOSA_ If issuesharepoint Issue: with application, PSS-AIM-IPRC-VN do you database access ANup not start NGUYEN the application - pop outSelf-service via JH/Manulife login page Software - login but machine? Citrix ? cannot proceed Noriko Iwata #Sharepoint : unable Location: Issue: VDIWFO ETS-ContactCenter-Najwa unable to login Syamim Phone Software Haruki Kobayash#JPVDI:WFH:VDI unabl Location: WFH ETS-ContactCenter-Najwa Syamim Phone Software Diah Kania Dewi#vpn | user request f User recently GlobalAccessMgmt-I TroubleShooting : Jasper Philip Phone Customer Re Kyoko Iwata #Rimagebase2 - Accou -Error please kindlyRimageBase-IPCR-Japan message assist and when you got the error message Phone Password/Un (e.g. upon launching the application, Oanh Che Thuy Other : MP_ePOSA_ If issue with application, PSS-AIM-IPRC-VN do you access AN NGUYEN the application Self-service via JH/Manulife Software Error message and when you got the error message (e.g. upon launching machine? Citrix ? the application, Jennefer Lim #CAS Error related toIf issue with application, Apps_Devt-IPCR-PH do you access the application Self-service via JH/Manulife Software Director shows that he is connected, even though he was rejected to connect. machine? Citrix ? Yasuhiro Ichimiy#JPVDI:WFH:VDI unabl Now WhenI've didrestarted the ETS-DS-IPR-JP issuehis VDI :again start? toMegumi January recover,IkedaPhone 26, 2022 It needs to be investigated Software what is wrong on h Anabelle Del Val#Messaging | OutlookWhich device ETS-ContactCenter-Dennis Issue: account did you use to access Outlook unlock LagaySelf-service : Manulife/Jhancok Messaging issued laptop Yuki Hamada #AD-AccountUnlock Location: -Error message ETS-ContactCenter-Najwa : Syamim Phone Password/Un Yasuharu Uozum #JPVDI:WFH:VDI unabl-Restart VDI again ETS-ContactCenter-Da -user able to login for user , suggested Kai user Chewrestart PhoneOWN PCSoftware and check VDI after 15 min Jack Ko #VPN- Unable to conn-issue - reset resolved ETS-ContactCenter-Puteri and sent to user Nurfati Phone Network Satoshi Kubota #SCV - pw reset (Int - resolved ETS-ContactCenter-Zhi Kang PanPhone Password/Un Risa Kunitake #JPVDI:WFO:VDI unabl #JPVDI:WFO:VD ETS-ContactCenter-Shinya UminoPhone Software Subcategory Business Service/CI Priority Resolved Closed Business ApplePOS 2.0 - Vietnam 3 - Moderate Business Application 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate Outlook 3 - Moderate Domain password reset 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate Business ApplVN-M365-Agents 3 - Moderate 2022-01-27 11:39:51 Business ApplVN-M365-Agents 3 - Moderate 2022-01-27 11:38:41 Business ApplePOS 2.0 - Vietnam 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 11:36:59 Business ApplePOS 2.0 - Vietnam 3 - Moderate Laptop VDI Services - North Am3 - Moderate Business Application 3 - Moderate Laptop 3 - Moderate Business Application 4 - Low Business Application 3 - Moderate Business Application 3 - Moderate 2022-01-27 11:33:07 Business ApplVN-M365-Agents 3 - Moderate 2022-01-27 11:34:00 Laptop 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate Business Application 3 - Moderate 2022-01-27 11:31:18 Business Application 3 - Moderate 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 11:27:15 Laptop 3 - Moderate Laptop 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate Business Application 3 - Moderate Business Application 3 - Moderate 2022-01-27 11:26:43 Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 11:21:09 Business Application 3 - Moderate Business Application 3 - Moderate 2022-01-27 11:32:36 Business Application 3 - Moderate 2022-01-27 11:33:52 Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 11:20:04 Business ApplePOS 2.0 - Vietnam 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 11:14:50 Business ApplePOS 2.0 - Vietnam 3 - Moderate Business Application 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate Business Application 3 - Moderate 2022-01-27 11:15:20 Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 11:13:43 Laptop 3 - Moderate 2022-01-27 11:18:37 Business ApplePOS 2.0 - Vietnam 3 - Moderate Business Application 3 - Moderate 2022-01-27 11:10:21 Business Application 3 - Moderate 2022-01-27 11:41:08 Business ApplePOS 2.0 - Vietnam 3 - Moderate Business ApplVN-M365-Agents 3 - Moderate 2022-01-27 11:09:11 Business ApplePOS 2.0 - Vietnam 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate Domain password reset 3 - Moderate 2022-01-27 11:04:10 Citrix 3 - Moderate 2022-01-27 11:14:44 Domain password reset 3 - Moderate 2022-01-27 11:04:16 Business Application 3 - Moderate VPN 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 10:58:36 Business ApplePOS 2.0 - Vietnam 3 - Moderate Business Application 3 - Moderate 2022-01-27 10:57:02 Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 10:57:19 Business Application 3 - Moderate Desktop 3 - Moderate Operating System 3 - Moderate 2022-01-27 11:42:23 Business Application 3 - Moderate 2022-01-27 10:56:57 Business Application 4 - Low Business ApplePOS 2.0 - Vietnam 3 - Moderate Domain password reset 3 - Moderate 2022-01-27 11:14:07 Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 10:55:30 Outlook 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 10:50:57 Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 11:14:02 Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 10:49:07 Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 11:12:44 Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 10:48:45 Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 10:48:08 Deskphone 3 - Moderate Business ApplVN-M365-Agents 3 - Moderate 2022-01-27 10:46:48 Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 10:47:51 Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 10:46:33 Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 10:45:41 Domain password reset 3 - Moderate Business Application 3 - Moderate 2022-01-27 11:19:21 Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 10:42:54 Business Application 3 - Moderate 2022-01-27 10:58:55 Business ApplePOS 2.0 - Vietnam 3 - Moderate Business Application 3 - Moderate 2022-01-27 10:44:57 Business Application 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 10:41:01 Business Application 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate Domain ID unlock 3 - Moderate 2022-01-27 10:41:50 Business ApplAWS/AWS/VNX01 3 - Moderate Business Application 4 - Low Business Application 3 - Moderate 2022-01-27 10:51:01 Domain ID unlock 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 10:45:42 Business ApplVN-M365-Agents 3 - Moderate 2022-01-27 10:35:10 Business Application 3 - Moderate Business Application 3 - Moderate Laptop 3 - Moderate 2022-01-27 10:41:09 Server 3 - Moderate 2022-01-27 10:47:04 Business Application 3 - Moderate 2022-01-27 11:02:07 Business Application 3 - Moderate Business Application 3 - Moderate 2022-01-27 11:30:50 Laptop 4 - Low 2022-01-27 10:28:42 Business ApplCWS (Vietnam) 3 - Moderate VDI 3 - Moderate Business Application 3 - Moderate 2022-01-27 10:23:19 Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 10:44:33 Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 10:22:23 VPN 3 - Moderate 2022-01-27 10:34:42 Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 10:21:25 Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 10:20:32 Microsoft Application 3 - Moderate Business Application 3 - Moderate 2022-01-27 10:42:33 Business Application 3 - Moderate Business Application 3 - Moderate Domain password reset 3 - Moderate 2022-01-27 10:40:46 Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 10:19:32 VPN 3 - Moderate 2022-01-27 10:18:47 Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 10:17:30 VDI VDI Services - North Am3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 10:16:29 Domain ID unlock 3 - Moderate 2022-01-27 10:15:24 Business Application 3 - Moderate 2022-01-27 10:14:48 Microsoft ApplM365 Teams 3 - Moderate Business Application 3 - Moderate Business Application 3 - Moderate 2022-01-27 11:28:13 Business Application 4 - Low Business ApplePOS 2.0 - Vietnam 3 - Moderate Business Application 3 - Moderate 2022-01-27 10:10:07 Business Application 3 - Moderate 2022-01-27 10:10:53 Business ApplePOS 2.0 - Vietnam 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate Business Application 3 - Moderate Business Application 3 - Moderate Business Application 3 - Moderate Laptop 4 - Low Business Application 3 - Moderate Business Application 3 - Moderate 2022-01-27 10:25:48 Domain ID unlock 3 - Moderate 2022-01-27 10:54:29 Business ApplePOS 2.0 - Vietnam 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate VPN 3 - Moderate 2022-01-27 09:46:45 3 - Moderate Business Application 3 - Moderate 2022-01-27 09:46:49 Business Application 3 - Moderate 2022-01-27 09:40:37 Business ApplCWS (Vietnam) 3 - Moderate Business ApplCRM - Hong Kong IS 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 09:31:35 Business Application 3 - Moderate 2022-01-27 09:39:34 Business ApplVN-M365-Agents 3 - Moderate 2022-01-27 09:29:21 Business ApplVN-M365-Agents 3 - Moderate 2022-01-27 09:27:34 Business Application 3 - Moderate Business Application 3 - Moderate 2022-01-27 09:24:06 Domain ID unlock 4 - Low 2022-01-27 09:15:37 Business Application 3 - Moderate Business Application 3 - Moderate 2022-01-27 09:12:00 Domain password reset 3 - Moderate 2022-01-27 09:14:11 Domain ID unlock 4 - Low 2022-01-27 09:08:57 Unauthorized Access 3 - Moderate 2022-01-27 10:57:02 Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 09:07:21 Business ApplVN-M365-Agents 3 - Moderate 2022-01-27 09:06:08 Operating System 3 - Moderate 2022-01-27 09:01:22 Business Application 3 - Moderate Business Application 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate Domain password reset 3 - Moderate 2022-01-27 09:10:54 Microsoft Application 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate Laptop 3 - Moderate 2022-01-27 11:30:16 Business ApplePOS 2.0 - Vietnam 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate Business Application 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate Business Application 3 - Moderate 2022-01-27 08:46:39 Business ApplePOS 2.0 - Vietnam 3 - Moderate Business Application 3 - Moderate 2022-01-27 09:04:39 VDI VDI - App - Japan 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 11:46:41 Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 11:45:51 Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 11:41:49 Microsoft Application 3 - Moderate 2022-01-27 08:34:28 Citrix 3 - Moderate 2022-01-27 08:31:24 Customer Resolved 3 - Moderate 2022-01-27 08:48:01 Business Application 3 - Moderate Business ApplePOS 2.0 - Vietnam 3 - Moderate 2022-01-27 11:33:24 Business Application 3 - Moderate Citrix 3 - Moderate Outlook 3 - Moderate Domain ID unlock 3 - Moderate 2022-01-27 08:06:34 Business Application 3 - Moderate VPN 3 - Moderate 2022-01-27 07:48:37 Business Application 3 - Moderate 2022-01-27 07:43:29 Citrix 3 - Moderate 2022-01-27 07:36:19 Last Updated Company Cost center Cost Center Code Name Name Name 2022-01-27 11:47:02 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:46:42 Company 331 2906 2906 PTG - ASIA Regional OffAsia Bau an 2022-01-27 11:47:15 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:45:09 Company 164 8772 8772 Client ServicPhilippines Philippines 2022-01-27 11:45:53 Company 180 9175 9175 CS-Billing & Japan ShareJapan Share 2022-01-27 11:42:14 Company 188 7155 7155 80171 - AGEVietnam VN-Nationwi 2022-01-27 11:39:51 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:38:41 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:38:31 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:37:42 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:35:36 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:36:59 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:35:45 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:44:52 Company 105 7233 7233 Manulife AgeMalaysia Malaysia Sh 2022-01-27 11:35:49 Company 409 2909 2909 Manulife IT Regional OffAsia Bau an 2022-01-27 11:40:38 Company 164 8495 8495 8495 MindanPhilippines Philippines 2022-01-27 11:36:06 Company 185 8852 8852 Claims HK Shared SHK Shared S 2022-01-27 11:38:45 Company 164 8495 8495 8495 MindanPhilippines Philippines 2022-01-27 11:33:07 Company 280 7320 7320 8520 MCBL P Ohilippines Philippines 2022-01-27 11:34:00 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:31:17 Company 409 2909 2909 Manulife IT Regional OffAsia Bau an 2022-01-27 11:29:15 Company 188 7155 7155 80171 - AGEVietnam VN-Nationwi 2022-01-27 11:31:18 Company 180 9111 9111 Corporate S Japan ShareJapan Share 2022-01-27 11:37:00 Company 164 8495 8495 8495 MindanPhilippines Philippines 2022-01-27 11:28:20 Company 288601 - 8601 Compliance HK Shared SHK Shared S 2022-01-27 11:27:15 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:41:51 Company 105 7232 7232 Mkt-Marketi Malaysia Malaysia Sh 2022-01-27 11:25:31 Company 288817 - 8817 Central Intel HK Shared SHK Shared S 2022-01-27 11:23:17 Company 188 7155 7155 80171 - AGEVietnam VN-Nationwi 2022-01-27 11:29:47 Company 427841 - 7841 950 CustomeIndonesia BUIndo COO Su 2022-01-27 11:26:43 Company 427841 - 7841 950 CustomeIndonesia BUIndo COO Su 2022-01-27 11:21:09 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:43:24 Company 180 9153 9153 Global InfrasJapan ShareJapan Share 2022-01-27 11:32:36 Company 427843 - 7843 952 M&R Sup Indonesia Indo COO 2022-01-27 11:33:52 Company 427843 - 7843 952 M&R SupIndonesia Indo COO 2022-01-27 11:20:04 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:16:48 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:15:20 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:14:50 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:15:02 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:14:22 Company 331 3002 3002 Asia Networ Regional OffAsia Bau an 2022-01-27 11:16:20 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:15:20 Company 141 7069 7069 Distribution Asia Retail Retail MF - I 2022-01-27 11:13:43 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:18:37 Company 267 8990 8990 Product DevAsia WAM Sh WAM Shared 2022-01-27 11:10:34 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:10:21 Company 288866 - 8866 Search & BuHK Shared SHK Shared S 2022-01-27 11:41:08 Company 288391 - 8391 8391 - Dist HK Shared SHK Shared S 2022-01-27 11:10:03 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:09:11 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:08:46 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:06:08 Company 188 7155 7155 80171 - AGEVietnam VN-Nationwi 2022-01-27 11:05:53 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:04:10 Company 347 2928 2928 BancassuranCambodia Cambodia In 2022-01-27 11:14:44 Company 180 9187 9187 Operational Japan ShareJapan Share 2022-01-27 11:04:16 Company 267 8946 8946 Compliance Asia WAM Sh WAM Shared 2022-01-27 11:20:01 Company 288419 - 8419 Tech & BusinHK Shared SHK Shared S 2022-01-27 11:44:59 Company 347 2928 2928 BancassuranCambodia Cambodia In 2022-01-27 10:58:36 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 10:58:10 Company 188 7155 7155 80171 - AGEVietnam VN-Nationwi 2022-01-27 10:57:02 Company 288402 - 8402 HK RetiremeASIA RETI HK PENSION 2022-01-27 10:57:19 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:42:45 Company 180 9012 9012 Sales AdminiJapan ShareJapan Share 2022-01-27 11:24:16 Company 148146 - 8146 LS05 AgencySingapore BUSG Agency Services Sub- 2022-01-27 11:42:23 Company 347 2928 2928 BancassuranCambodia Cambodia In 2022-01-27 10:57:29 Company 180 9142 9142 SALES COMJapan ShareJapan Share 2022-01-27 11:16:44 Company 185 8419 8419 Tech & BusinHK Shared SHK Shared S 2022-01-27 10:55:09 Company 188 7155 7155 80171 - AGEVietnam VN-Nationwi 2022-01-27 11:14:07 Company 280 7320 7320 8520 MCBL P Ohilippines Philippines 2022-01-27 10:55:30 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 10:54:45 Company 180 9265 9265 JP MFA-MGMTJapan ShareJapan Share 2022-01-27 10:50:57 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:14:02 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 10:49:07 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:12:44 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 10:48:45 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 10:48:08 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:31:43 Company 180 9131 9131 IA Sales Pr Japan ShareJapan Share 2022-01-27 10:46:48 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 10:47:51 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 10:46:33 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 10:45:41 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 10:59:11 Company 180 9189 9189 Operations &Japan ShareJapan Share 2022-01-27 11:19:21 Company 288866 - 8866 Search & BuHK Shared SHK Shared S 2022-01-27 10:42:54 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 10:58:55 Company 288866 - 8866 Search & BuHK Shared SHK Shared S 2022-01-27 10:41:25 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 10:44:57 Company 288401 - 8401 Group InsuraHK Shared SHK Shared S 2022-01-27 10:41:41 Company 288852 - 8852 Claims HK Shared SHK Shared S 2022-01-27 10:40:42 Company 188 7155 7155 80171 - AGEVietnam VN-Nationwi 2022-01-27 10:41:01 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:44:33 Company 288852 - 8852 Claims HK Shared SHK Shared S 2022-01-27 10:38:01 Company 188 7155 7155 80171 - AGEVietnam VN-Nationwi 2022-01-27 10:41:50 Company 288402 - 8402 HK RetiremeASIA RETI HK PENSION 2022-01-27 11:29:40 Company 188 7107 7107 8017-AgencyVietnam VN-Nationwi 2022-01-27 11:16:01 Company 185 3118 3118 Chengdu IT B Regional OffAsia Bau an 2022-01-27 10:51:01 Company 164 8644 8644 Territory He Philippines Philippines 2022-01-27 11:20:36 Company 188 7156 7156 80172 - AGEVietnam VN-Nationwi 2022-01-27 10:45:42 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 10:35:10 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:34:02 Company 164 7323 7323 8523 Policy Philippines Philippines 2022-01-27 11:25:04 Company 288817 - 8817 Central Intel HK Shared SHK Shared S 2022-01-27 10:41:09 Company 409 2909 2909 Manulife IT Regional OffAsia Bau an 2022-01-27 10:47:04 Company 288419 - 8419 Tech & BusinHK Shared SHK Shared S 2022-01-27 11:02:07 Company 409 2909 2909 Manulife IT Regional OffAsia Bau an 2022-01-27 11:22:59 Company 288402 - 8402 HK RetiremeASIA RETI HK PENSION 2022-01-27 11:30:50 Company 164 7381 7381 8688 CagayaPhilippines Philippines 2022-01-27 11:16:14 Company 185 7913 7913 9048 Technol China China Insur 2022-01-27 10:57:04 Company 188 9258 9258 Client ServicVietnam VN-North 2022-01-27 10:26:09 Company 180 9169 9169 OPC CustomeJapan ShareJapan Share 2022-01-27 10:23:19 Company 188 7155 7155 80171 - AGEVietnam VN-Nationwi 2022-01-27 10:44:33 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 10:22:23 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 10:34:42 Company 427083 - 7083 988 ETS Indonesia Indo IT 2022-01-27 10:21:25 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 10:20:32 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 10:39:30 Company 180 9137 9137 FI Sales Ma Japan ShareJapan Share 2022-01-27 10:42:33 Company 280 7320 7320 8520 MCBL P Ohilippines Philippines 2022-01-27 10:59:11 Company 180 9188 9188 Technology TJapan ShareJapan Share 2022-01-27 11:14:31 Company 437895 - 7895 8976 TechnolChina China Insur 2022-01-27 10:40:46 Company 280 7320 7320 8520 MCBL P Ohilippines Philippines 2022-01-27 10:19:32 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 10:19:58 Company 267 8990 8990 Product DevAsia WAM Sh WAM Shared 2022-01-27 10:17:30 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 10:57:40 Company 180 9178 9178 CS-Logistic Japan ShareJapan Share 2022-01-27 10:16:29 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 10:15:24 Company 288402 - 8402 HK RetiremeASIA RETI HK PENSION 2022-01-27 10:14:48 Company 288539 - 8539 Quality AssuHK Shared SHK Shared S 2022-01-27 11:31:58 Company 288379 - 8379 Digital MarkeHK Shared SHK Shared S 2022-01-27 10:46:35 Company 180 9012 9012 Sales AdminiJapan ShareJapan Share 2022-01-27 11:28:13 Company 148146 - 8146 LS05 AgencySingapore Singapore I 2022-01-27 10:09:46 Company 185 3122 3122 Chengdu OperRegional OffAsia Bau an 2022-01-27 10:09:11 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 10:10:07 Company 164 7339 7339 8621 ControlPhilippines Philippines 2022-01-27 10:10:53 Company 288809 - 8809 CRCC CentraHK Shared SHK Shared S 2022-01-27 10:03:23 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 10:03:03 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 10:18:22 Company 180 9120 9120 Business App Japan ShareJapan Share 2022-01-27 11:15:45 Company 180 9012 9012 Sales AdminiJapan ShareJapan Share 2022-01-27 10:40:08 Company 409 2909 2909 Manulife IT Regional OffAsia Bau an 2022-01-27 10:00:53 Company 185 7913 7913 9048 TechnolChina China Insur 2022-01-27 10:45:08 Company 180 9120 9120 Business AppJapan ShareJapan Share 2022-01-27 10:26:54 Company 288397 - 8397 HK RetiremenASIA RETI HK PENSION 2022-01-27 10:54:29 Company 188 7155 7155 80171 - AGEVietnam VN-Nationwi 2022-01-27 09:49:47 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 09:49:18 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 09:48:12 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 09:46:45 Company 267 8983 8983 Inv Mgmt. - EASIA INST Equity Desk 2022-01-27 11:04:37 Company 427466 - 7466 177 GBOM He Indonesia Indo COO Pr 2022-01-27 09:46:49 Company 427456 - 7456 185 Internal Indonesia Indo Audit 2022-01-27 09:40:37 Company 141 8255 8255 Indonesia OpAsia WAM Sh WAM Shared 2022-01-27 09:59:37 Company 188 9258 9258 Client ServicVietnam VN-North 2022-01-27 10:09:43 Company 288809 - 8809 CRCC Centra HK Shared SHK Shared S 2022-01-27 09:31:31 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 09:31:35 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 09:39:34 Company 288817 - 8817 Central Intel HK Shared SHK Shared S 2022-01-27 09:29:21 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 09:27:34 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 09:44:39 Company 164 7332 7332 8614 Billing Philippines Philippines 2022-01-27 09:24:06 Company 180 9143 9143 PA FIELD Japan ShareJapan Share 2022-01-27 09:15:37 Company 185 8880 8880 Customer CoHK Shared SHK Shared S 2022-01-27 09:23:47 Company 280 7320 7320 8520 MCBL POhilippines Philippines 2022-01-27 09:12:00 Company 164 8494 8494 8494 VisayaPhilippines Philippines 2022-01-27 09:14:11 Company 280 7320 7320 8520 MCBL POhilippines Philippines 2022-01-27 09:10:08 Company 185 8880 8880 Customer CoHK Shared SHK Shared S 2022-01-27 10:57:02 Company 180 9120 9120 Business App Japan ShareJapan Share 2022-01-27 09:07:21 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 09:06:08 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 09:01:22 Company 288353 - 8353 8353 AgencyHK Shared SHK Shared S 2022-01-27 08:56:27 Company 180 9176 9176 CS - AGEN Japan ShareJapan Share 2022-01-27 10:04:03 Company 180 9120 9120 Business App Japan ShareJapan Share 2022-01-27 08:54:55 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 09:13:02 Company 280 7320 7320 8520 MCBL POhilippines Philippines 2022-01-27 08:56:37 Company 180 9176 9176 CS - AGEN Japan ShareJapan Share 2022-01-27 08:50:36 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:30:16 Company 323 6811 6811 OPS - MILL Malaysia Malaysia Sh 2022-01-27 08:49:21 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 08:47:59 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 09:47:18 Company 180 9082 9082 Distribution Asia Retail Retail MF - 2022-01-27 08:46:47 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 08:46:09 Company 323 6811 6811 OPS - MILL Malaysia Malaysia Sh 2022-01-27 08:45:36 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 09:53:15 Company 180 9158 9158 Project Deli Japan ShareJapan Share 2022-01-27 08:44:24 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 09:04:39 Company 180 9012 9012 Sales AdminiJapan ShareJapan Share 2022-01-27 09:29:34 Company 180 9185 9185 Business Ana Japan ShareJapan Share 2022-01-27 08:37:43 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 08:36:31 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 08:35:05 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:46:41 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:45:51 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 11:41:49 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 08:34:28 Company 180 9190 9190 Temp038 Japan ShareJapan Share 2022-01-27 08:31:24 Company 180 9123 9123 Corporate GJapan ShareJapan Share 2022-01-27 08:48:01 Company 427518 - 7518 162 AccountIndonesia Indo CFO 2022-01-27 08:28:52 Company 180 9176 9176 CS - AGEN Japan ShareJapan Share 2022-01-27 11:33:24 Company 188 7183 7183 80175 - AGTVietnam VN-Nationwi 2022-01-27 08:10:46 Company 164 7323 7323 8523 Policy Philippines Philippines 2022-01-27 11:16:46 Company 180 9185 9185 Business AnaJapan ShareJapan Share 2022-01-27 10:35:49 Company 164 7445 7445 Corporate SoPhilippines Philippines 2022-01-27 08:06:34 Company 180 9179 9179 Cs- CustomeJapan ShareJapan Share 2022-01-27 07:54:34 Company 180 9190 9190 Temp038 Japan ShareJapan Share 2022-01-27 07:48:37 Company 267 8943 8943 Inv Mgmt. - ASIA INST Fixed Incom 2022-01-27 07:43:29 Company 180 9143 9143 PA FIELD Japan ShareJapan Share 2022-01-27 07:36:19 Company 180 9012 9012 Sales AdminiJapan ShareJapan Share Name Country Name Opened by Resolved by Task type Reassignment count Asia Vietnam HCMC, Manul Yen Tran Thi Hai Incident 0 Asia Hong Kong Hong Kong, But Ka Cheuk Incident 0 Asia Vietnam HCMC, Manul Yen Tran Thi Hai Incident 0 Asia Philippines Makati City, Amerlly Abdul Incident 0 Asia Japan Hatsudai Hea Haris Muntasir Incident 0 Asia Vietnam HCMC, ManulThuy Hoang Incident 1 Asia Vietnam HCMC, ManulOanh Che ThOanh Che ThuIncident 0 Asia Vietnam HCMC, ManulOanh Che ThOanh Che ThuIncident 0 Asia Vietnam HCMC, ManulYen Tran Thi Hai Incident 0 Asia Vietnam HCMC, ManulYen Tran Thi Hai Incident 0 Asia Vietnam HCMC, Manul Oanh Hoang Thi Kim Incident 0 Asia Vietnam HCMC, Manul Oanh Che ThOanh Che ThuIncident 1 Asia Vietnam HCMC, Manul Oanh Hoang Thi Kim Incident 0 Asia Malaysia Kuala LumpuJayaraj Yakkobu Incident 1 Asia Philippines Makati City, Flordeliza Samson Incident 0 Asia Philippines Davao City Maria Biernee Jacomille Incident 1 Asia China Chengdu, Man Joe Zheng Incident 0 Asia Philippines Davao City Maria Biernee Jacomille Incident 1 Asia Philippines Makati City, Jeannelyn GJeannelyn GuIncident 0 Asia Vietnam HCMC, Manul Oanh Che ThOanh Che ThuIncident 0 Asia Philippines Makati City, Joana Maritz Belonio Incident 0 Asia Vietnam HCMC, Manul Thuy Hoang Incident 0 Asia Japan Hatsudai Hea Zafri Zaki Zafri Zaki M Incident 0 Asia Philippines Davao City Maria Biernee Jacomille Incident 1 Asia Hong Kong Hong Kong, K Mit Wen Wong Incident 0 Asia Vietnam HCMC, Manul Oanh Che ThOanh Che ThuIncident 1 Asia Malaysia Kuala LumpuEza Shafina Dzul Karnain Incident 1 Asia Hong Kong Hong Kong, JMan MC Wong Incident 1 Asia Vietnam HCMC, Manul Thuy Hoang Incident 0 Asia Divisio Indonesia Jakarta, Ind Bhavithra D Basgaran Incident 1 Asia Divisio Indonesia Jakarta, Ind Bhavithra D Bhavithra D BIncident 0 Asia Vietnam HCMC, Manul Oanh Che ThOanh Che ThuIncident 1 Asia Japan Hatsudai Hon Haris Muntasir Incident 0 Asia Indonesia Jakarta, Ind Hasif Afiq H Desmon Des Incident 1 Asia Indonesia Jakarta, Ind Bhavithra D Desmon Des Incident 1 Asia Vietnam HCMC, Manul Oanh Che ThOanh Che ThuIncident 1 Asia Vietnam HCMC, Manul Yen Tran Thi Hai Incident 0 Asia Vietnam HCMC, Manul Oanh Hoang Thi Kim Incident 0 Asia Vietnam HCMC, Manul Oanh Che ThOanh Che ThuIncident 1 Asia Vietnam HCMC, Manul Oanh Hoang Thi Kim Incident 0 Asia Hong Kong Hong Kong, Yun Kang Lee Incident 1 Asia Vietnam HCMC, Manul Yen Tran Thi Hai Incident 0 Global WAMIndonesia Jakarta, Ind Hasif Afiq H Hasif Afiq Ha Incident 0 Asia Vietnam HCMC, Manul Oanh Che ThOanh Che ThuIncident 1 Global WAMHong Kong Hong Kong, Satoko Ito Kenny PW YeIncident 1 Asia Vietnam HCMC, ManulYen Tran Thi Hai Incident 0 Asia Hong Kong Hong Kong, JMunman YapJunman Yap Incident 0 Asia Hong Kong Hong Kong, Yun Kang LeAriel EmperadIncident 1 Asia Vietnam HCMC, ManulYen Tran Thi Hai Incident 0 Asia Vietnam HCMC, ManulOanh Che ThOanh Che ThuIncident 0 Asia Vietnam HCMC, ManulYen Tran Thi Hai Incident 0 Asia Vietnam HCMC, ManulThuy Hoang Incident 0 Asia Vietnam HCMC, ManulYen Tran Thi Hai Incident 0 Asia Cambodia Phnom PenhSony NhoemSony Nhoem Incident 0 Asia Japan Sasazuka HeFarhan AlushFarhan AlushiIncident 0 Global WAMHong Kong Hong Kong, Sean CW WSean CW WoIncident 0 Asia Hong Kong Hong Kong, Sikar Chan Incident 1 Asia Cambodia Phnom PenhPhalla Sok Incident 0 Asia Vietnam HCMC, Manul Oanh Che ThOanh Che ThuIncident 1 Asia Vietnam HCMC, Manul Thuy Hoang Incident 0 Global WAMHong Kong Hong Kong, JMunman YapJunman Yap Incident 0 Asia Vietnam HCMC, Manul Oanh Che ThOanh Che ThuIncident 1 Asia Japan Yatsushiro Zhi Kang Pang Incident 2 SG Agency Services Sub-Singapore Manulife TowATIKAH BINTI ABD RAH Incident 1 Asia Cambodia Tboung KhmSony NhoemChanKheang Incident 0 Asia Japan Sasazuka HeMin Yii Yew Min Yii Yew Incident 0 Asia China Chengdu, Man Stephen Shu Incident 0 Asia Vietnam HCMC, ManulThuy Hoang Incident 0 Asia Philippines Cebu City Fiona SY SuFiona SY Su Incident 0 Asia Vietnam HCMC, ManulOanh Che ThOanh Che ThuIncident 1 Asia Japan MFA本社(Najwa Syamimi Incident 0 Asia Vietnam HCMC, Manul Oanh Che ThOanh Che ThuIncident 1 Asia Vietnam HCMC, Manul Oanh HoangOanh Hoang TIncident 1 Asia Vietnam HCMC, Manul Oanh Che ThOanh Che ThuIncident 1 Asia Vietnam HCMC, Manul Oanh HoangOanh Hoang TIncident 1 Asia Vietnam HCMC, Manul Oanh HoangOanh Hoang TIncident 1 Asia Vietnam HCMC, ManulOanh Che ThOanh Che ThuIncident 1 Asia Japan Sasazuka HeHaris Muntasir Incident 3 Asia Vietnam HCMC, ManulOanh Che ThOanh Che ThuIncident 0 Asia Vietnam HCMC, ManulOanh HoangOanh Hoang TIncident 1 Asia Vietnam HCMC, ManulOanh HoangOanh Hoang TIncident 1 Asia Vietnam HCMC, ManulOanh Che ThOanh Che ThuIncident 1 Asia Japan Sasazuka HeShinya Umino Incident 0 Asia Hong Kong Hong Kong, S Mean CW WSean CW WoIncident 0 Asia Vietnam HCMC, ManulOanh Che ThOanh Che ThuIncident 1 Asia Hong Kong Hong Kong, SMean CW WSean CW WoIncident 0 Asia Vietnam HCMC, ManulYen Tran Thi Hai Incident 0 Asia Hong Kong Hong Kong, JMoyce CT OnJoyce CT OngIncident 0 Asia Hong Kong Hong Kong, JMunman Yap Incident 1 Asia Vietnam HCMC, ManulThuy Hoang Incident 0 Asia Vietnam HCMC, ManulOanh Che ThOanh Che ThuIncident 1 Asia Hong Kong Hong Kong, AMmanda Lam Incident 0 Asia Vietnam HCMC, ManulThuy Hoang Incident 0 Global WAMHong Kong Hong Kong, JMan MC WonMichael CF Hu Incident 0 Asia Vietnam HCMC, Manul NHU NGUYEN BICH Incident 0 Asia China Chengdu, Man Ivan Wang Incident 0 Asia Philippines Makati City, Adilah Hami Adilah Hamid Incident 1 Asia Vietnam Ba Dinh, TraHung Cuong Cuong Incident 2 Asia Vietnam HCMC, Manul Oanh HoangOanh Hoang TIncident 1 Asia Vietnam HCMC, Manul Oanh Che ThOanh Che ThuIncident 0 Asia Philippines Makati City, Loty Santos Incident 1 Asia Hong Kong Hong Kong, K Ma Wai Hui Incident 0 Asia Philippines Makati City, Marie Kris LoAldrian CastroIncident 1 Asia Hong Kong Hong Kong, K Mit Wen WonMa Theresa MIncident 1 Asia Philippines Makati City, Prabakaran Kristine Evari Incident 0 Global WAMHong Kong Hong Kong, Michael CF Hui Incident 1 Asia Philippines Cebu City Lorraine Ge Ma Theresa MIncident 1 Asia China Chengdu, Man Kyoku Li Kyoku Li Incident 0 Asia Vietnam Hanoi_GP, MTHUONG NGUYEN THI HIncident 1 Asia Japan Osaka OperaZhi Kang Pang Incident 0 Asia Vietnam Hanoi_GP, MXUAN HOANXUAN HOANG Incident 0 Asia Vietnam HCMC, Manul Oanh HoangOanh Hoang TIncident 1 Asia Vietnam HCMC, Manul Oanh HoangOanh Hoang TIncident 1 Asia Indonesia Jakarta, Ind Hasif Afiq H Ma Theresa MIncident 1 Asia Vietnam HCMC, Manul Oanh HoangOanh Hoang TIncident 1 Asia Vietnam HCMC, Manul Oanh HoangOanh Hoang TIncident 1 Asia Japan Sasazuka HeShinya Umino Incident 0 Asia Philippines General SanMarygrace ADennis LagayIncident 0 Asia Japan Sasazuka HeAkshat Jain Incident 1 Asia China Hongkou DistNash Hd Chen Incident 0 Asia Philippines Makati City, Jeannelyn GJeannelyn GuIncident 0 Asia Vietnam HCMC, ManulOanh HoangOanh Hoang TIncident 1 Global WAMHong Kong Hong Kong, Farhan AlushFarhan AlushiIncident 0 Asia Vietnam HCMC, ManulOanh HoangOanh Hoang TIncident 1 Asia Japan Hatsudai Hea Hideaki Murayama Incident 0 Asia Vietnam HCMC, ManulOanh HoangOanh Hoang TIncident 1 Global WAMHong Kong Hong Kong, JMan MC WonJan MC WongIncident 0 Asia Hong Kong Hong Kong, Sean CW WSean CW WoIncident 0 Asia Hong Kong Hong Kong, SMamson Tsang Incident 1 Asia Japan Tokushima Da Kai Chew Incident 1 Asia Singapore Manulife TowKelvin Koh Jasper Philip Incident 1 Asia China Chengdu, Man Echo Wei Incident 1 Asia Vietnam HCMC, Manul Yen Tran Thi Hai Incident 0 Asia Philippines Makati City, Mark Lester Mark Lester BIncident 0 Asia Hong Kong Hong Kong, K Mit Wen WonKit Wen WongIncident 0 Asia Vietnam HCMC, ManulYen Tran Thi Hai Incident 0 Asia Vietnam HCMC, ManulYen Tran Thi Hai Incident 0 Asia Japan Sasazuka HeMeiling Chen Incident 0 Asia Japan Shimodate Da Kai Chew Incident 2 Asia Philippines Makati City, Nino Lorenzo CobarrubiasIncident 1 Asia China Chengdu, Man King Chen Incident 1 Asia Japan Sasazuka HeZafri Zaki Muhamad AmbaIncident 1 Global WAMHong Kong Hong Kong, K Mit Wen WonKit Wen WongIncident 0 Asia Vietnam Hanoi_GP, MHung Tung HUY NGUYE Incident 1 Asia Vietnam HCMC, Manul Yen Tran Thi Hai Incident 0 Asia Vietnam HCMC, ManulOanh Che Thuy Thuc Incident 0 Asia Vietnam HCMC, ManulOanh Che Thuy Thuc Incident 0 Global WAMHong Kong Hong Kong, Yun Kang LeYun Kang LeeIncident 0 Asia Indonesia Jakarta, Ind Hasif Afiq Hassan Incident 1 Asia Indonesia Jakarta, Ind Nur Ain Athi Nur Ain Athir Incident 0 Global WAMIndonesia Jakarta, Ind Hasif Afiq H Hasif Afiq Ha Incident 0 Asia Vietnam Hanoi_GP, MANH PHAM NGOC Incident 1 Asia Hong Kong Hong Kong, S Mhawn Lau Incident 1 Asia Vietnam HCMC, Manul Yen Tran Thi Hai Incident 0 Asia Vietnam HCMC, Manul Oanh Che ThOanh Che ThuIncident 1 Asia Hong Kong Hong Kong, Kit Wen WonKit Wen WongIncident 0 Asia Vietnam HCMC, Manul Oanh Che ThOanh Che ThuIncident 0 Asia Vietnam HCMC, Manul Oanh Che ThOanh Che ThuIncident 0 Asia Philippines Makati City, HAIDEE DULIN Incident 1 Asia Japan Kochi BO Mohd Aizat SMohd Aizat ShIncident 0 Asia China Chengdu, Man Yun Kang LeYun Kang LeeIncident 0 Asia Philippines Makati City, Kristine Evaristo AnunciacIncident 1 Asia Philippines Bacolod CityRodel Rodri Rodel Rodrig Incident 1 Asia Philippines Makati City, Dennis LagaDennis LagayIncident 0 Asia China Chengdu, Man Kit Wen WonKit Wen WongIncident 0 Asia Japan Hatsudai Hon Najwa SyamiNajwa Syamim Incident 0 Asia Vietnam HCMC, ManulOanh Che ThOanh Che ThuIncident 1 Asia Vietnam HCMC, ManulOanh Che ThOanh Che ThuIncident 0 Asia Hong Kong Hong Kong, JMunman YapJunman Yap Incident 0 Asia Japan Hatsudai Hea Da Kai Chew Incident 0 Asia Japan Hatsudai Hon Zhi Kang Pang Incident 0 Asia Vietnam HCMC, Manul Oanh Che Thuy Thuc Incident 0 Asia Philippines Makati City, Dennis LagaDennis LagayIncident 0 Asia Japan Hatsudai Hea Shinya Umino Incident 1 Asia Vietnam HCMC, Manul Oanh Che Thuy Thuc Incident 0 Asia Malaysia Labuan Noor AmirahMuhamad Hafiz Incident 1 Asia Vietnam HCMC, Manul Oanh Che Thuy Thuc Incident 0 Asia Vietnam HCMC, Manul Oanh Che Thuy Thuc Incident 0 Global WAMJapan MAM-JP Aya Okuma Incident 1 Asia Vietnam HCMC, ManulOanh Che Thuy Thuc Incident 0 Asia Malaysia Labuan Noor Amirah Binti Mohd RIncident 0 Asia Vietnam HCMC, ManulOanh Che Thuy Thuc Incident 0 Asia Japan Sasazuka HeDa Kai ChewDa Kai Chew Incident 0 Asia Vietnam HCMC, ManulOanh Che Thuy Thuc Incident 0 Asia Japan Kita-Kyushu Shinya UminShinya UminoIncident 0 Asia Japan Sasazuka HeHaris Muntasir Incident 0 Asia Vietnam HCMC, Manul Oanh Che Thuy Thuc Incident 0 Asia Vietnam HCMC, Manul Oanh Che Thuy Thuc Incident 0 Asia Vietnam HCMC, Manul Oanh Che Thuy Thuc Incident 0 Asia Vietnam HCMC, Manul Oanh Che ThAN NGUYEN Incident 0 Asia Vietnam HCMC, Manul Oanh Che ThAN NGUYEN Incident 0 Asia Vietnam HCMC, Manul Oanh Che ThAN NGUYEN Incident 0 Asia Japan Japan - ContNajwa SyamiNajwa Syamim Incident 0 Asia Japan Hatsudai Hea Najwa SyamiNajwa Syamim Incident 0 Asia Indonesia Jakarta, Ind Vasantha S Jasper Philip Incident 1 Asia Japan Osaka OperaZhi Kang Pang Incident 1 Asia Vietnam HCMC, Manul Oanh Che ThAN NGUYEN Incident 0 Asia Philippines Makati City, Jennefer Lim Incident 1 Asia Japan Sasazuka HeShinya Umino Incident 3 Asia Philippines Makati City, Anabelle Del Valle Incident 0 Asia Japan Matsue Call Najwa SyamiNajwa Syamim Incident 0 Asia Japan Japan - ContDa Kai Chew Incident 0 Global WAMHong Kong Hong Kong, Puteri NurfatPuteri Nurfati Incident 0 Asia Japan Nagoya-ChuZhi Kang PaZhi Kang PanIncident 0 Asia Japan Tenjin BO Shinya UminShinya UminoIncident 0