Mohammed Abdul Jaffar

IT Tech Support & System Engineer

Riyadh, KSA
Mobile: 0592445019
E-mail: mohammadabduljaffar@gmail.com

Career Objective
Keen to work in challenging work environment in growing organization, to contribute my strong IT
technical skills in implementing integrated solutions and commitment towards achieving company’s
goals with over 8 years of experience in IT sector.

Professional strengths

 Hands on experience in server administration and networking protocols like TCP and IP
 Formulated and executed designing standards for DNS servers.
 Provided assistance in acquisition and integration for DHCP services.
 Possess strong written and verbal communication skills
 Hands on experience in installation, configuration and administration of cisco routers and
switches
 Worked with various data center up gradation and migration projects.
 Active Directory Management
 MS Exchange Server Skills
 Responsible for achieving and maintaining call statistics like number of calls answered,
number of tickets (issues) closed on a helpdesk system.
 Knowledge over LAN technologies like VLANS, VTP, Inter VLAN Routing, VLAN.
 Enhanced Security Features like DHCP snooping, Port Security.
 Sound knowledge on IP addressing schemes.
 Comprehensive knowledge Active directory, DNS and DHCP.
 Actively guided the team in designing and developing highly complex integrated solutions to
meet business requirements
 Possess strong customer service skills and has the ability to interact with customers in a
professional manner
 Perform and evaluate cost analysis and vendor comparisons for large-scale projects to ensure
cost-effective and efficient operations
 Provide escalated, highly complex technical support to customers by investigating and
resolving system related matters
 Coordinate technical support staff in planning, conducting and overseeing the technical
aspects of projects
 Develop training tools and documentation as well as oversee the implementation of the same
 Review technical literatures and current practices to support business requirements
Academic Qualification

Bachelor of Technology (B.Tech) - Computer Science

Certifications

Microsoft Certified Systems Engineer (MCSE)

Cisco Certified Network Associate (CCNA)

Professional Experience
1.

Client: Zain Telecom Company - Riyadh KSA - 2011-2018

Position: Network and Tech support Admin

Roles and Responsibilities

 Responsible for day-to-day operation to ensure that the network and the infrastructure are up
& running and as a whole provides a high degree of reliability and availability.
 Installation, configuration and troubleshooting of various Cisco routers.
 Installation and updating of Operating System and Application Software's.
 Installing & Configuring TCP/IP
 Managing the installation and implementation of IT equipment’s viz PC, Printer, Laptop,
Scanner etc.
 Direct all aspects of daily operations (installation, configuration, testing hardware /software,
upgrades, system and application preventive maintenance tasks) to individuals.
 Installation, Administration & Updating Antivirus Server & Clients.
 Creating user accounts & assigning security rights. Creating & managing groups.
 Installation, configuration and troubleshooting of various Cisco routers.
 Configuration of local and network printers for end-users.
 Implementation includes installation & configuration of hardware & software, such as
Servers, Routers, Switches, Windows operating system etc.
 Monitor TABS process through the Scripts.
 Monitoring TABS Application Server process and ensure they are running at all times.
 Monitoring Oracle financial Server process.
 Checking the file system space in the both Test / Production Servers.
 Monitoring E-self-care Server process.
 Checking all the Servers for any alarms, air-conditioning unit etc.
 Monitor back up completion of file systems, and database backups through the automated
backup software.
 Perform daily, weekly, and monthly system and database backups of the various available
platforms in coordination with system and database Administrators through the backup
library or manually if needed.
 Restore required files or information from backup tapes upon instruction from the
administrators.
 Report and escalate any application processes, hardware, operating systems or errors that are
detected during the monitoring activity.
 Assist in generating daily/ monthly availability reports
 Log all tasks performed on the daily basis on corresponding log sheets.
 Monitoring servers using enterprise system management tools; interpret console messages
from system software or applications program and performs required actions of reporting and
logging in the service desk.
 Handling input and output of backup media with due care integrity of data and utility of
media for subsequent use.
 Maintain records required to complement console log, including problem documentation and
actions taken.
 Create and maintain documents and operation procedures, forms, checklist, work instruction
etc.. With version control.
 Responsible for the physical security of the Data Centre in head office and disaster recovery
 site.
 Run daily batch jobs if needed under the supervision and guidance from the system &
database Administrators.
 Produce operation work instructions for all operation tasks performed.
 Assist 2nd line support engineers during maintenance on the servers in the data center and
disaster recovery center.
 Monitor files systems spaces in critical servers.
 Run customer billing related processes, such as rental process and billing process under the
supervision of TABS Application Engineers.
 Handle service desk and be the single point of contact for all incidents, problems occurring
outside the working hours.

2.

Client: Eastern Trading and Contracting Company, Khobar – KSA - 2009 – 2011
Position: System Admin

Roles and Responsibilities

 Provide technical support for both hardware and software issues our users encounter
 Manage the configuration and operation of client-based computer operating systems
 Monitor the system daily and respond immediately to security or usability concerns
 Create and verify backups of data
 Active Directory Management
 Respond to and resolve help desk requests
 Upgrade systems and processes as required for enhanced functionality and security issue
resolution
 Administrate infrastructure, including firewalls, databases, malware protection software and
other processes
 Review application logs
 Install and test computer-related equipment

Personal Info:

Nationality : Indian
Marital Status : Married
Iqama Status : Valid & Transferable
Availability : Immediate