Darko Rakić

Applied Engineer of Electrical Engineering and Computing

WORK EXPERIENCE

ZG Lighting SRB d.o.o. (Zumtobel Group AG) - Niš, Serbia

Network Engineer - Global Operation Team February 2019 – Present

 Responded and managed 2nd Level Network Incidents within a defined SLA
AREAS OF EXPERIENCE including but not limited to: provider outages, hardware and software failures of
Cisco DNA infrastructure
 Assisted 1st level support with the resolution of incidents
Cisco ISE
 Raised and manage network changes to resolve incidents and deliver requests
Cisco Prime
 Monitored and managed over 110 sites on a global scale (106 Meraki networks,
Cisco and Meraki Network devices two data centres, multiple factories globally)
SolarWinds Orion  Communicated with business users on a regular basis about network specific
Citrix ADC (NetScaler) topics
Network automation tools Ansible,  Configured Cisco and Meraki Network devices: Security Appliances (FTD, ASA,
Python (Basic skills), GitLab, API MX), Switches, Routers, Wireless Systems and VPN technologies (Cisco DNA,
tool Postman Cisco ISE, Meraki dashboard (SDN tool)
Network Services Support and  Configured Network Management Software: Cisco Anyconnect, Cisco Prime,
Cisco ISE, Cisco DNA, Meraki Dashboard (SDN) and SolarWinds
Operation
 Configured Linux Bind using GitLab and Proxy systems
 Analyzed network utilization and deliver detailed reports (SolarWinds Orion)
 Performed site maintenance from device deployment to cable management
PROFESSIONALS  Worked on new site installations and site upgrades
.ιlι..ιlι. Certified Cisco Professional  Completed business requests aimed to deliver specialized network solutions
 Optimized existing infrastructure through configuration enhancement,
automation and hardware and software upgrades
PERSONAL SKILLS  Designed, configured and implemented new network solutions to enhance the
Focus on details network environment
People skills
Positive attitude ZG Lighting SRB d.o.o. (Zumtobel Group AG) - Niš, Serbia
IT On-Site Support Engineer March 2018 – February 2019

 Installed and configured hardware and software, onsite or remote

PERSONAL DETAILS  Solved problems, performed troubleshooting and analysis in hardware and
software related topics
Darko Rakić
 Performed maintenance and repair of different types of hardware (PCs, laptops,
Slavka Miletića 4, Brzi Brod printers, scanners)
18116 Niš  Provided hands-on support for network operations team and system
Serbia management team in case of on-site activities
T: +381 (0)18 428 4067  Handled tickets within a ticketing system (ServiceNow)
M: +381 (0)60 428 4067  Collaborated in IT projects and support to enhance internal IT platforms
E: rakic.darko@hotmail.rs  Responded and managed 1st level network incidents including but not limited to:
provider outages, hardware and software failures of infrastructure
rs.linkedin.com/in/darkorakic/
the-packet.blogspot.com WISP Internet Services Inc. - Ontario, Canada
Junior Network Administrator - (Serbian remote team) December 2016 – December 2017
DOB: 22/12/1977
Driving license: Yes  Assisted first level support with the resolution of incidents
Nationality: Serbian  Optimized existing infrastructure through configuration enhancement,
automation and hardware and software upgrades

PERSONAL DETAILS
Darko Rakić
Slavka Miletića 4, Brzi Brod
18116 Niš
Serbia
T: +381 (0)18 428 4067
M: +381 (0)60 428 4067
E: rakic.darko@hotmail.rs
rs.linkedin.com/in/darkorakic/
the-packet.blogspot.com
DOB: 22/12/1977
Driving license: Yes
Nationality: Serbian
 I worked in a production environment with major network protocols from
OSPF, BGP, MPLS, VPLS to Traffic-engineering and vendors like Mikrotik, Cisco,
Ubiquiti Networks, Cambium Networks and Mimosa
 Designed, configured and implemented new network solutions to enhance the
network environment
 Created reports for network utilization analysis
 Monitored remote sites
Metro Cash & Carry - Niš, Serbia
IT Operator at Store August 2006 – December 2016
 Administered MS Windows Server 2003 and 2008
 Administered end-user workstations
 Upgraded and maintained HP Servers, including HW replacement and SW
 Investigated, diagnosed and resolved all network problems, including Cisco
switches, and end-users problems
 Coordinated with the head office and METRO SYSTEMS NOC, for server’s
network operation and troubleshooting
 Created custom PL/SQL queries and Views for manager reports from the
Oracle database
 Developed MS Office macros and Windows batch files in order to automate
Workflow
 Participated in several projects
 Communicated with third party technical specialists
ACADEMIC QUALIFICATIONS
Business School of Applied Studies - Blace, Serbia
Computing and Informatics
Applied Engineer of Electrical Engineering and Computing (BACHELOR APPL.)
October 2006 - Jun 2009
Higher Business School (Junior College) - Blace, Serbia
Business IS and Electronic business management, Two-year studies, Blace, Serbia
October 2003 - February 2006
PROFESSIONAL CERTIFICATES
Cisco Certificate Verification numbers:
Cisco Certified Specialist - Security Core No. ZL0GBHYFFGV4QYKE
Cisco Certified Specialist - Enterprise Advanced Infrastructure Implementation
No. KZ4EEGYPN31EQNC4
Cisco Certified Specialist - Enterprise Core No. 8DXH1G2FHCV1QSS2
Cisco Certified Network Professional Enterprise No. 6LXP1CYHND4E1S5Y
Cisco Certified Network Associate No. LBX3EGYFFLBE1F99
www.cisco.com/go/verifycertificate
COURSES
Securing Networks with Cisco Firepower Next Generation Firewall (SSNGFW) 1.0
Certificate No. 153837
ECMS1 (Engineering Cisco Meraki Solutions 1)
REFERENCES
For details please see on my LinkedIn profile, or on request.