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FACULTY OF ADMINISTRATIVE SCIENCE & POLICY STUDIES

UNIVERSITI TEKNOLOGI MARA (UiTM)

THE RELATIONSHIP BETWEEN JOB SATISFACTION AND ORGANIZATION

COMMITMENT ON WORK PERFORMANCE OF SUPPORT STAFF IN MALAYSIA
AGRICULTURE RESEARCH AND DEVELOPMENT INSTITUTE (MARDI)

Dear Sir/ Madam,

I am a final year student of Bachelor in Administrative Science from the Universiti

Teknologi MARA, Shah Alam. Currently, I am conducting a survey for my research to
study The Relationship Between Job Satisfaction And Organization
Commitment On Work Performance Of Support Staff In Malaysia Agriculture
Research And Development Institute (MARDI)

The research objective of this study is designed as follow:

i. To identify the level of job satisfaction of MARDI support staff

ii. To identify the relationship between job satisfaction, commitment to the
organization and work performance of MARDI support staff
iii. To determine the role of commitment to the organization as a mediator in the
relationship between job satisfaction and work performance of MARDI support
staff

Normah Binti Asran

Bachelor of Administrative Science (Hons)
Student ID : 2018236518
Tel (h/p) : 016 2090506
Email : deknoras@gmail.com

Supervisor: Dr Azma Asnawi Shah B. Abd Hakim

Head
iCEPS Leadership Center
Institute Of Continuing Education & Professional Studies (iCEPS),
Universiti Teknologi MARA (UiTM)

Phone : 03-55431736

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SECTION A: DEMOGRAPHIC PROFILE

Please provide your information by placing a tick (/) in the column.

This section describes the background of yourself. All the information from the participating
will be kept confidential and only be use for the research by Universiti Teknologi Mara
(UiTM).

1. Gender : Male Female

2. Age: 20-30 years old 41-50 years old

31-40 years old Above 50 years old

3. Group Category Research

Administrative

4. Services: 0-5 years 12-20 years

6-11 years Above 20 years

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SECTION B:

TAHAP KEPUASAN BEKERJA

In general, this dimension of transformational leadership it give the employees the vision,
mission and inspire the about the objective goal of the company. This dimension is worth it
to the leader in making them a good example to the employees.

To what extent do you agree or disagree with each of the following statements? Please
circle the number on the following scale to represent your level of agreement.

Rating Scale
1 2 3 4 5
Strongly Disagree Neutral Agree Strongly
disagree Agree

DIMENSION SALARY

1. I feel paid fairly and commensurate with the work I do 1 2 3 4 5

Saya berasa dibayar adil dan bersesuaian dengan kerja
yang saya lakukan

2. the increasing of payment always happen 1 2 3 4 5

Kenaikan gaji sering berlaku

3. I feel appreciated when I think about the commensurate 1 2 3 4 5

salary paid to me
Saya berasa dihargai apabila saya berfikir mengenai gaji
setimpal yang dibayar kepada saya

4. I feel satisfied with my salary increment 1 2 3 4 5

Saya berpuas hati dengan kenaikan gaji saya

Dimensi Peluang Kenaikan Pangkat (Dimensions of Promotion Opportunities)

1. I often have the opportunity to get a promotion in my 1 2 3 4 5

career
Saya sering mempunyai peluang untuk mendapat kenaikan
pangkat dalam kerjaya saya
2. Those who are so much work will get more chances to get 1 2 3 4 5
promoted
Mereka yang bekerja dengan baik lebih berpeluang
mendapat kenaikan pangkat

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 3. The promotion opportunity in MARDI is as fast as in any 1 2 3 4 5
other organization
Peluang kenaikan pangkat di MARDI adalah secepat seperti
di organisasi lain

4. I am satisfied with the promotion opportunity at MARDI

Saya berpuas hati dengan peluang kenaikan pangkat di
MARDI

Dimensi Penyeliaan (Supervision DIMENSION)

1. My supervisor is quite competent in doing his jobs 1 2 3 4 5

Penyelia saya cukup berkebolehan dalam melaksanakan

kerjanya

2. My supervisor was fair to me 1 2 3 4 5

Penyelia saya berlaku adil terhadap saya

3. My supervisor showed concern for the feelings of his 1 2 3 4 5

subordinate
Penyelia saya menunjukkan keprihatinan terhadap perasaan
pekerja bawahannya
4. I like my supervisor 1 2 3 4 5

Saya suka penyelia saya

DIMENSION FAEDAH SAMPINGAN (SIDE BENEFIT DIMENSION)

1. I satisfied with the side benefits I receive 1 2 3 4 5

Saya berpuas hati dengan faedah sampingan yang saya

terima

2. I satisfied with the side benefits I receive 1 2 3 4 5

Saya berpuas hati dengan faedah sampingan yang saya

terima

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3. Our employment benefit package is the same as any other 1 2 3 4 5

organization
Pakej faedah pekerjaan kami sama seperti organisasi lain
4. We have received all the benefits we should have received 1 2 3 4 5

Kami telah menerima semua faedah yang sepatutnya

diterima

DIMENSION GANJARAN

1. When I did the work well I received the appreciation the 1 2 3 4 5

was supposed to be
Ketika saya melakukan kerja dengan baik, saya menerima
penghargaan yang sepatutnya
2. That I was feeling that was growm 1 2 3 4 5

Saya berasa bahawa kerja saya adalah dihargai

3. The rewards given to those who work here are satisfying 1 2 3 4 5

Ganjaran yang diberikan kepada mereka yang bekerja di sini

adalah memuaskan
4. My efforts in implementing the work were well rewarded 1 2 3 4 5

Usaha saya dalam melaksanakan kerja diberi ganjaran yang

sepatutnya

DIMENSION KEADAAN OPERASI

1. The existing work rules and procedures make it easy for 1 2 3 4 5

me to doing well

Peraturan dan prosedur kerja sedia ada memudahkan saya

untuk melakukan kerja dengan baik

2. My efforts to work well are rarely hampered by 'red tape' 1 2 3 4 5

(cumbersome bureaucracy/regulations)

Usaha saya untuk bekerja dengan baik jarang dihalang oleh

‘pita merah’ (kerenah birokrasi/peraturan yang
menyusahkan)

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3. I have a fair and appropriate number of jobs/assignments 1 2 3 4 5

Saya mempunyai bilangan kerja/tugasan yang adil dan

berpadanan
4. I don’t have too much paperwork to complete 1 2 3 4 5

Saya tidak mempunyai terlalu banyak kertas kerja untuk

disiapkan

DOMENSI SIFAT PEKERJAAN ( DIMENSION NATURE OF WORK )

1. I feel that the work I do is meaningful 1 2 3 4 5

Saya berasa bahawa kerja yang saya lakukan adalah

bermakna
2. I feel proud of my work 1 2 3 4 5

Saya berasa bangga dengan pekerjaan saya

3. I like to implement my work 1 2 3 4 5

Saya suka melaksanakan kerja saya

DOMENSI KOMUNIKASI (DIMENSION OF COMMUNICATION)

1. Communication is quite good in this organization 1 2 3 4 5

Komunikasi agak baik dalam organisasi ini

2. For me, the goals of this organization are clear 1 2 3 4 5

Bagi saya, matlamat organisasi ini adalah jelas

3. I feel that I know about what is happening in an 1 2 3 4 5

organization
Saya merasakan bahawa saya tahu tentang apa yang
sedang berlaku dalam organisasi ini
4. The assigned tasks are fully explained
Tugasan yang diberikan dijelaskan dengan sepenuhnya

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SECTION C:

KOMITMEN TERHADAP ORGANISASI

Individual consideration explain the good leader is a leader who inspire, training their
employees thus encourage them in gaining experience and knowledge. This dimension of
transformational leadership creates an environment to the employee to feel comfortable with
him/her.

To what extent do you agree or disagree with each of the following statements. Please circle
the number on the following scale to represent your level of agreement.

Rating Scale
1 2 3 4 5
Strongly Disagree Neutral Agree Strongly
disagree Agree

1. I’m ready to try more in order to help the organization 1 2 3 4 5

achieve success

Saya bersedia berusaha lebih gigih demi membantu

organisasi organisasi mencapai kejayaan

2. I ready to tell my friends about the privileges/advantages 1 2 3 4 5

of this organization

Saya sedia memberitahu kawan-kawan saya mengenai

keistimewaan/kelebihan organisasi ini

3. I only have a little bit feel loyalty to this organization 1 2 3 4 5

Saya hanya mempunyai sedikit rasa kesetiaan terhadap

organisasi ini

4. I’m willing to get all types of jobs to make sure I can 1 2 3 4 5

continue to serve in this organization

Saya sanggup menerima apa sahaja jenis tugasan bagi

memastikan saya dapat terus berkhidmat di organisasi ini

5. I found that my stand and organizations are the same 1 2 3 4 5

Saya mendapati bahawa pendirian saya dan organisasi

adalah serupa

6. I am proud to tell all my friends that I am part of this 1 2 3 4 5

organization
Saya bangga untuk memberitahu kepada semua bahawa
saya adalah sebahagian dari organisasi ini

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7. I can work at other organizations as long as the types of 1 2 3 4 5
work are similar

Saya boleh bekerja di organisasi lain asalkan jenis kerja

adalah serupa

8. This organization really inspires me and on my keria’s 1 2 3 4 5

performance
Organisasi ini benar-benar memberi inspirasi pada diri saya
sendiri dan terhadap prestasi kerja saya
9. Only with a little bit of change in alone can result in me 1 2 3 4 5
quitting this organization
Hanya dengan sedikit perubahan sahaja boleh
mengakibatkan saya berhenti dari organisasi ini
10. I am ecstatic to have chosen the organization than other 1 2 3 4 5
organizations while choosing to work

Saya amat gembira kerana telah memilih organisasi ini

berbanding organisasi yang lain sewaktu membuat pilihan
untuk bekerja

11. There is no much of the expected time if this organization 1 2 3 4 5

is old

Tidak banyak boleh diharapkan sekiranya lama organisasi

ini

12. Often, it is difficult for me to agree with the organization on 1 2 3 4 5

important matters in the organization’s employee-related
policies
Selalunya, sukar untuk saya setuju dengan organisasi
mengenai perkara penting dalam polisi organisasi yang
berkaitan dengan pekerja

13. I’m very concerned about the future of the this 1 2 3 4 5

organization

Saya sangat ambil berat tentang masa depan organisasi ini

14. For me, this is the best organization that I have to be 1 2 3 4 5

Bagi saya, ini adalah organisasi terbaik yang ada untuk saya
bekerja
15. Results for the works in this organization is a mistake for 1 2 3 4 5
myself
Keputusan untuk bekerja di organisasi ini merupakan satu

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kesilapan buat diri saya

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SECTION D:

PRESTASI KERJA INDIVIDU

In general , this dimension of transformation leadership explain the leader function to

motivate employee to accomplish the organization goals. It is important to have a leader
know how to always motivate their employee.

To what extent do you agree or disagree with each of the following statements. Please circle
the number on the following scale to represent your level of agreement.

Rating Scale
1 2 3 4 5
Strongly Disagree Neutral Agree Strongly
disagree Agree

DIMENSION PENGUKURAN PRESTASI KERJA

1. I can plan assignments to be completed within a set period 1 2 3 4 5

of time
Saya boleh merancang tugasan supaya siap dalam tempoh
yang ditetapkan

2. I always focus on the work to be achieved 1 2 3 4 5

Saya sentiasa fokus terhadap hasil kerja yang harus
dicapai

3. I can set preferences in Keria 1 2 3 4 5

Saya boleh menetapkan keutamaan dalam kerja

4. I can perform my jobs efficiently 1 2 3 4 5

Saya boleh melaksanakan tugas saya dengan cekap

5. I can arrange work time well 1 2 3 4 5

Saya boleh mengatur waktu kerja dengan baik

DIMENSI PRESTASI SECARA KONTEKS (CONTEXTUAL PERFORMANCE)

1. Top of my initiatives started a new job after completing my 1 2 3 4 5

previous assignments
Atas inisiatif sendiri, saya memulakan tugas baru setelah
menyelesaikan tugasan sebelumnya
2. I am ready to receive a challenging assignment when given 1 2 3 4 5
a chance
Saya bersedia menerima tugasan yang mencabar apabila

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 diberi peluang

3. I’m always trying to get the latest knowledge of my jobs 1 2 3 4 5

Saya sentiasa berusaha mendapatkan pengetahuan terkini
berkenaan kerja saya

4. I'm always working to improve my work's skills 1 2 3 4 5

Saya sentiasa berusaha meningkatkan kemahiran kerja
saya
5. I strive to get a creative solution for new problems 1 2 3 4 5
Saya berupaya mendapatkan penyelesaian kreatif untuk
masalah baru
6. I’m ready to receive an additional responsible
Saya bersedia menerima tanggungjawab tambahan
7. I always find a new challenge in Keria
Saya sentiasa mencari cabaran baru dalam kerja
8. I am actively involved in meetings/discussions
Saya terlibat secara aktif di dalam mesyuarat/perbincangan

DIMENSI TINGKAHLAKU KERJA TIDAK PRODUKTIF (COUNTERPRODUCTIVE WORK

BEHAVIOUR)

1. I murmurate about small things related to assignments at 1 2 3 4 5

works
Saya merungut tentang perkara kecil berkaitan tugasan di
tempat kerja
2. I exaggerate the problem that existed in the workplace 1 2 3 4 5
Saya membesar-besarkan masalah yang wujud di tempat
kerja
3. I focus more on the negative thing in the place work than 1 2 3 4 5
positive things
Saya lebih menumpukan perkara negatif di tempat kerja
berbanding perkara positif

4. I complain to a friend about the negative thing in my jobs 1 2 3 4 5

Saya mengadu kepada rakan sekerja mengenai perkara
negatif dalam pekerjaan saya
5. I complain to people outside of organizations about 1 2 3 4 5
negative things in my fellowship
Saya mengadu kepada orang di luar organisasi mengenai
perkara negatif dalam pekerjaan saya

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“Thank you for your valuable time in answering the questions”

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