Engineering Management

Communicating
 MODULE VII
Communicating
PART II

• Define what is communicating

• Identify the purpose and function of communicating;
• Apply the managerial functions of communicating
 Overcoming barriers to communication

1. Eliminating differences in perception

2. Use of Simple Language
3. Reduction and elimination of noise levels
4. Active listening
5. Emotional State
6. Simple Organizational Structure
7. Avoid Information Overload
8. Give Constructive Feedback
9. Proper Media Selection
10. Flexibility in meeting the targets
Communication Flows in an Organization

DOWNWARD COMMUNICATION

Definition: Refers to message flows from higher levels of authority to lower

levels.

Techniques: Letters, meetings, telephones, manuals, handbook and

newsletters.

Areas of Concern: Implementation of goals, job instructions, procedures

 UPWARD COMMUNICATION
• Definition: Refers to messages from persons in higher positions.

• Techniques: Employee Attitude, opinion surveys, open door policy, informal

gripe sessions, task forces and exit interviews

• Areas of Concern: Work progress, Financial and accounting information,

Grievances and disputes
 HORIZONTAL COMMUNICATION
Definition: Refers to message sent to individuals or groups from another of the same
organizational level or position.

Techniques: memos, meetings, telephones, dinners and other social affairs

Areas of Concern: Interdepartmental coordination, Interdepartmental problem-solving and staff

advice to the departments
 END.
All rights belong to its respective owners.
 Activity

The activity will be posted thru

Announcements.
REFERENCES
• https://www.betterteam.com/
• https://www.cprime.com/
• https://www.americasjobexchange.com/engineering-manager-job-description
• https://devops.com/how-to-become-a-great-engineering-manager/
• https://onlinemasters.ohio.edu/blog/6-strengths-for-modern-engineering-managers/
• https://www.iedunote.com/
• https://ugcportal.com/raman-files/Developement-of-Management-Thoughts.pdf
• https://www.investopedia.com/
• https://www.business.com/articles/human-relations-management-theory-basics/
• https://www.yourarticlelibrary.com/organization/what-are-the-important-steps-involved-in-
staffing-process-5-steps/8677
• https://upraise.io/blog/types-performance-appraisal/
• Management by Stephen P. Robbins & Mary Coulter
• Publisher: 2010 Pearson Education
• https://www.slideshare.net/NardiinObada/ch-5-social-responsibility-and-managerial-ethics