(Type Text) : Student Assessment Booklet Chchcs001 Provide Home and Community Support Services

[Type text]
STUDENT ASSESSMENT BOOKLET
CHCHCS001 PROVIDE HOME AND COMMUNITY SUPPORT SERVICES
Student first name:
Student last name:

© 2015 RTO Advice Group Pty Ltd
Eduworks Resources is a division of RTO Advice Group Pty. Ltd.
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(Images 2 & 3)
Subject code: CHCHCS001 PROVIDE HOME AND COMMUNITY SUPPORT SERVICES
Student Name: Amritpal Singh
ASSESSMENT OVERVIEW
This Student Assessment Booklet includes all your tasks for assessment of CHCHCS001 Provide home and
community support services.
ABOUT YOUR ASSESSMENTS
This unit requires that you complete 6 assessment tasks. You are required to complete all tasks to demonstrate
competency in this unit.
Assessment Task About this task
Assessment Task 1: Written questions You must correctly answer all 12 questions to show that you
understand the knowledge required of this unit.
Assessment Task 2: Case studies You are to read three case studies and complete the
questions for each.
Assessment Task 3: Observation task There are three parts to this task:
 Part A: You are to prepare for two home visits, including
discussing policies and procedures with your assessor.
 Part B: You are to be observed working with two clients in
a home support setting.
 Part C: You are to answer a set of verbal questions about
the clients and their home visits.
Supporting resources
You may like to look at the following websites, books and documents for more information about the topics
related to this unit:
 Croft, H 2013, The Australian Carer 3rd edn, Pearson Australia, Frenchs Forest, NSW.
How to submit your assessments

When you have completed each assessment task you will need to submit it to your assessor.
Instructions about submission can be found at the beginning of each assessment task.
Assessment Task Cover Sheet

At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for
each task, making sure you sign the student declaration.
Your assessor will give you feedback about how well you went in each task, and will write this on the back of
the Task Cover Sheet.
Make sure you photocopy your written activities before you submit them – your assessor will put the documents
you submit into your student file. These will not be returned to you.
Assessment appeals
You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer to
your Student Handbook for more information about our appeals process.
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Assessment plan
The following outlines the requirements of your final assessment for this unit. You are required to complete all
tasks to demonstrate competency in this unit.
Your assessor will provide you with the due dates for each assessment task. Write them in the table below.
Assessment Requirements Due date
1. Written questions
2. Case studies
3. Observation tasks
AGREEMENT BY THE STUDENT
Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure
you sign this before you start any of your assessments.
Have you read and understood what is required of you in terms of assessment?  Yes  No
Do you understand the requirements of this assessment?  Yes  No
Do you agree to the way in which you are being assessed?  Yes  No
Do you have any special needs or considerations to be made for this assessment?  Yes  No
If yes, what are they?
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Do you understand your rights to appeal the decisions made in an assessment?  Yes  No
Student name: ____________________________________________________________________________
Student signature: _______________________________________________ Date: _____________________
Assessor name: ___________________________________________________________________________
Assessor signature: ______________________________________________ Date: _____________________
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ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 1
Students: Please fill out this cover sheet clearly and accurately for this task.
Make sure you have kept a copy of your work.
Name: Amritpal Singh
Date of birth: 09/11/1996 Student ID:
Unit:
 CHCHCS001 Provide home and community support services
Student to complete Assessor to complete
Student
Resubmission? Sufficient/
Assessment Task Y/N initials insufficient Date
Written questions
STUDENT DECLARATION
I __________________________________________________ declare that these tasks are my own work.
None of this work has been completed by any other person.
I have not cheated or plagiarised the work or colluded with any other student/s.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Student signature:_________________________________________________________________________
Student name: ____________________________________________________________________________
Date:____________________________________________________________________________________
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ASSESSOR FEEDBACK
Assessors: Please return this cover sheet to the student with assessment results and feedback.
A copy must be supplied to the office and kept in the student’s file with the evidence.
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Assessor signature:________________________________________________________________________
Assessor name: ___________________________________________________________________________
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Date:____________________________________________________________________________________
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ASSESSMENT TASK 1: WRITTEN QUESTIONS
TASK SUMMARY:
 This is an open book test – you can use the Internet, textbooks and other documents
to help you with your answers if required.
 Youmust answer all 15 questions correctly.
 Write your answers in the space provided.
 If you need more space, you can use extra paper. All extra pieces of paper must
include your name and the question number/s you are answering.
 You may like to use a computer to type your answers. Your assessor will tell you if you
can email them the file or if you need to print a hard copy and submit it.
WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?
 Access to textbooks and other learning materials.

 Access to a computer and the Internet (if you prefer to type your answers).
WHEN DO I DO THIS TASK?

 You will do this task in your own time.
 Write in the due date as advised by your assessor: _________________________________
WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need
to do one of the following:
 Answer the questions that were incorrect in writing.
 Answer the questions that were incorrect verbally.
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QUESTION 1
a) What is the purpose of the Community Care Common Standards?
Answer:-The Community Care Common Standards are designed to help service providers prepare for and
participate in a quality review in order to ensure quality in community care.
b) What are the three Community Care Common Standards?
Answer:-Community care common standards:

 The human and community care program
 Community aged care package
 Service user rights and responsibilities
c) List five documents that must be kept to provide evidence of compliance against the Standards.
Answer:-Evidence of compliance against the standards:

 Minutes of meetings
 Progress notes
 Policies and procedures
 Images and videos
 Financial statements
QUESTION 2
Briefly explain the purpose of the following community care programs. For each program list the services
available.
Program Purpose Services
Home and To assist people with the greatest  To participate in social activity
Community need and aims to maximize people’s in a group or one-on-one
Care (HACC) independence.
 With everyday household
works
 To support independence in
person care activities
Community Aged Available to older people with  Domestic Assistance

Care Packages multiple support needs who require  Transport for appointments
(CACP) a moderate amount of weekly in-  Equipment like walking
home care. frames, wheelchair provided
 Shopping and bill Paying
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Program Purpose Services
Extended Aged Available to older people with  Nursing services

Care at Home multiple and complex support needs
 Basic home maintenance
(EACH) who require a significant amount of
weekly support.  Transport facilities are also
provided to appointments
Department of DVA funds its own HACC program.  Personal care

Veterans’ Affairs It tenders for service provision
 Nursing Facilities
(DVA) program against its own quality criteria and
provision against its own quality  Domestic help
criteria and outcomes. The veteran’s
 Home maintenance
Home Care (VCH) assists veterans
and war widows to maintain their
independence at home. Its
objectives and services are very
similar to those of the HACC
program.
QUESTION 3
Research current directions that the government is taking in relation to community based care.
What are four reforms that are planned?
(You may like to access The Coalition’s Policy for Healthy Life, Better Ageing (September 2013).)
Answer:-The Coalition's Policy for a Longer, Healthier Life (September 2013)

In terms of community-based care, the government is taking action. The following are the four reforms that
will be implemented:- Community-based care expansion and more flexible arrangements
 Ensuring that older Australians receive the care they require, when and where they require it
 Accreditation, complaints, and quality assurance methods
 Establishing strict and workable criteria to provide a consistent level of care
QUESTION 4
a) Briefly explain the term ‘duty of care’.
Answer:-A duty of care is a legal requirement imposed on an individual that requires them to follow a level of
reasonable care when performing any actions that could hurt others in the future. It is the first element that
must be established before moving on with a negligent action. It is a legal requirement to refrain from
engaging in action that poses an unreasonable risk or danger.
Marco is visiting Kim in his home. Kim has mental health, alcohol and drug issues. When Marco gets to
Kim’s house, he sees that she is clearly under the influence of drugs. Marco is unable to raise Kim, who has
passed out on the lounge.
Marco is annoyed as he told her he would be coming today. Marco decides to leave Kim to sleep it off and
come back later in the day to complete his visit.
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b) Has Marco demonstrated his duty of care to Kim? Explain your answer.
Answer: Marco has failed to fulfil his responsibility to Kim. Marco was required by law to provide reasonable
care to the client, but he failed to do so. Kim was in this situation. If she had been unconscious, medical help
should have been given to her.
QUESTION 5
You are a community services worker in Adelaide. There is a new client, Alf, who requires support in his
home while he recovers from a stroke.
It turns out that Alf lives in squalor and is a hoarder.
Access the Community Workers Work Health and Safety Guidelines. You can find this at
http://www.safework.sa.gov.au/uploaded_files/CommunityWorkers.pdf.
What are five controls that are suggested to work safely in this situation?
Answer:-
 Use essential oil-infused gloves, tissues, and masks, and use antiseptic hand wipes on a regular
basis.
 Home visit in Paris
 Support chores should be performed in the least cluttered space possible
 Establish a relationship with your customers and then gradually present yourself to them
 Services to aid in the cleaning of the premises
 If it is not necessary, the support worker should not enter the house.
QUESTION 6
a) List the legislation (title and date) that regulates privacy in your state or territory. Briefly outline the purpose
of this legislation.
Legislation: Health Records Act 2001.
Purpose: Regulations for the processing of health information have been established, which will apply
to personal health information collected, used, and kept in both the public and private
sectors.
b) What are the key points of privacy legislation in relation to home and community care?
Answer: The following are the main points of privacy legislation in relation to home and community car
 Informing clients about how their personal information will be used
 Informing clients about how their personal information will be collected
 Website privacy
 Using personal client information for lawful purposes only
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c) What are the major consequences of breach of confidentiality?
Answer: Breach of confidentiality has the following primary consequences:

 Disciplinary procedures under privacy legislation
 Damage to the service's reputation
 Disciplinary action by the person who made the disclosure's employer
d) To whom should you refer breaches of confidence or other standards?
Answer: Management and ethical committees are referred to as "breach of confidence" or "other standards.
QUESTION 7
a) Write down the responsibilities of employers and employees in relation to WHS in a home and community
services environment.
Employers: Roles and responsibilities are assigned by employers.

 Ensuring that all emergency protocols are in place and that personnel are aware of and trained to
use them
 Having policies and procedures in place for working in clients' homes
 Ensuring the safety of family members, visitors, and the general public
Employees: Roles and responsibilities are assigned by employees.

 Assisting in risk reduction
 Adhering to workplace policies and procedures regarding protective clothing.
 Working together to ensure that health and safety requirements are adhered to - Following work-
related health and safety instructions
b) Provide two examples of how you would meet work health and safety requirements in the following areas.
Maintaining personal hygiene
Answer:-
 Hand washing and maintain clean and tidy uniform
 Using personal protective equipment
Wearing appropriate personal protective equipment (PPE)

Answer:-
 Using disposable gloves and apron
 Wearing encloses footwear
Ensuring safe manual handling

Answer:-
 Using disposable gloves and apron
 Assessing environment
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QUESTION 8
Consider the following situations. Identify:
 the hazards and associated risks (at least two for each item)
 possible control measusres the employer should put in place to minimise the risk of injury or illness
 action you should take in each situation, including any reporting requirements that need to be made.
The first one has been completed as an example.
Hazard Risks Control measures Preventative action/ reporting
Slippery floors  Slips, trips or falls  Provide floor mats  Clean up spills quickly
 Breaks, sprains  Require use of non-slip shoes
 Use signs to warn of temporarily
slippery surfaces
Mechanical aids, Incorrect use could result to operate being Ensure mechanical aids are appropriate Follow safe work procedures
including hoists and pinned down or resident falling off Manual Document safe work procedures Use equipment according to
transfer equipment handling injuries manufacturer’s instructions.
Cleaning products, Long term exposure may cause chronic Install adequate ventilation Provide Use personal protective equipment (PPE)
sanitisers Effects Skin contact may cause irritation materials Safety Data Sheet when provided Read safety information on
MSDS
Provide appropriate PPE
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Hazard Risks Control measures Preventative action/ reporting
Contact with public Stress Arrange adequate Hands should be washed often with soap
Physical attacks and water or an alcohol-based hand rub.
Security Provide adequate outside lighting
Provide emergency response training
Items contaminated with Blood borne diseases Train staff in infection control Follow instructions and training
blood or body fluids Infection Provide appropriate PPE Report any concerns immediately
Sexual harassment, Emotional stress, fear and anxiety, physical Establish workplace policy Check to see whether your workplace has a
work place bullying illness sexual harassment policy.
Provide staff briefing or training
Clients who are Verbal or physical abuse Document and follow safe work and Report any concerns immediately
confused and/or violent emergency procedures
Provide duress alarms for staff
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QUESTION 9
a) A person-centred support approach can contribute to the empowerment of people living in the community.
What is the advantage of this?
Answer:-The following are some of the benefits of a person-centered support strategy for community
empowerment:
 Feelings Clients increase their confidence
 Develop good and well maintained relationships in the community
 Maintain their dignity and feelings of being in control
 Develop the of safe and secure
b) In one to two sentences explain why older people, or people with disabilities, are commonly disempowered.
Answer: This is an example of consumer-directed care. Alberto and his wife Michaela are both participants in
the decision-making process in this situation. Alberto, the client, selects his own facilities, which he need. He
requires assistance with showering, clothing, and transportation because his wife is unable to drive. He also
desired to undergo physiotherapy in order to regain his strength. All of the amenities are tailored to his
preferences. He was in charge of the resources he needed. As a result, this case exemplifies consumer-
directed care.
c) Read the following scenario and answer the questions:
Alberto has had a stroke.

Although his wife, Michaela has been able to provide love and support for Alberto, there are some things
they just couldn’t manage.
Alberto and his case manager, John, have talked about his needs, with Michaela being involved in the
discussion.
They are adamant about what Michaela can do for Alberto and the types of support they need. They ask for
help with Alberto’s showering, dressing and transport as Michaela does not drive.
Alberto also wants to attend physiotherapy to regain his strength.
After a few months, Alberto is very happy with his progress. He is now quite capable of showering and
dressing himself and has just been given permission from his doctor to drive again.
John meets with Alberto and Michaela to discuss changes to his care plan. It is agreed to cease the personal
care and transport services, but in place of those John will receive some assistance with gardening and
general maintenance, as he still finds balance and heavy work difficult.
 In what way does this scenario represent consumer-directed care?
Answer:-Consumer Directed Care (CDC) is a method of planning and managing care that gives consumers
and carers more control over the design and delivery of their services, as well as more flexibility in terms of
what services are offered, when, and where they are supplied.
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 How do you think this approach has helped Alberto to recover from his stroke?
Answer:-This is an example of consumer-directed care. Alberto and his wife Michaela are both participants in
the decision-making process in this situation. Alberto, the client, selects his own facilities, which he need. He
requires assistance with showering, clothing, and transportation because his wife is unable to drive. He also
desired to undergo physiotherapy in order to regain his strength. All of the amenities are tailored to his
preferences. He was in charge of the resources he needed. As a result, this case exemplifies consumer-
directed care.
QUESTION 10
Elsie is 80 years old. She lives on her own in an old country property five kilometres from town. Her nearest
neighbour lives over 500 metres away and is often away from home. Elsie does not have a mobile phone.
The house needs repair as the roof is leaking, but Elsie does not have the money for this.
a) What action could you take to make sure Elsie is safe, balancing her wish to be independent and be able to
take risks?
Answer:-The steps that must be taken to ensure Elsie's safety. In this circumstance, it is necessary for
someone to continue to visit her at a set interval of time. Equipment should be provided to her so that she
can phone to advise you of any requirements or needs she may have. Another option is to install a duress
alert so that the authorities are notified if she is in danger.
b) List four things that could be done to reduce risks to Elsie’s safety and security.
Answer:-
 Regular visit by health care professional and repair the leakage of the roof
 Install duress alarm system
 Security lighting system and provide mobile phone
 Arrange for a friend, neighbor of family member to ring her regularly and visit if possible.
QUESTION 11
Gianni lives alone at home. His eyesight is deteriorating rapidly, however he is fiercely determined to stay in
his own home until he dies.
He walks to the shops each day at 10.00am to do his shopping, but he is finding it harder to do with his bad
eyesight.
The town where he lives is not the same as it was when he moved there fifty years ago. In those days it was
a nice country town – now it is a growth area in the outer suburbs of Melbourne. There is a large problem in
the area with high rates of unemployment and large rates of methamphetamine use.
a) What safety and security risks does Gianni face?
Answer:-Gianni had a difficulty with his vision. This could result in a house accident. Going outside to do
ordinary household chores is difficult. Gianni is finding it increasingly difficult to carry out his everyday
activities. The chance of mortality is also increased when one's vision is lost. Anxiety increases as a result of
poor vision, and a sense of isolation develops.
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b) List four things that can be done to reduce risks to Giannis’s safety and security.
Answer:-
 Safety alarm and alert
 Assist Gianni to set up his home
 Regular check-up of eye
 Arrange for special meetings and make arrangements for regular visit by his neighbours
or friends
QUESTION 12
a) What procedures can be put in place to ensure fire safety in a client’s home?
Answer: The following steps can be implemented at a client's house to ensure fire safety:
 Installation of smoke alarms
 Conducting individual risk assessment
 Remove the equipment with fire hazard.
 Ensure regularly that smoke alarms are working well.
b) Research the legal requirements in your state or territory for smoke alarms to be installed in homes. Briefly
explain the requirements.
Answer:-Smoke alarms are required to be installed in all Queensland residences. The guidelines also
recommended smoke alarms with a test button and a hush button that will silence the alert without turning it
off. Smoke detectors should be installed between bedrooms and the rest of the home, or inside each
bedroom where a person sleeps with the door shut.
c) What is the name of the Act or Regulations that cover requirements for smoke alarms in your state or
territory?
Answer:- The act or regulations that cover requirements for smoke alarms in my state is Queensland fire and
Rescue Service Act 1990
QUESTION 13
Explain the procedures you must follow when entering a client’s home to ensure them of your identity.
Answer:-The procedures we must follow when entering a client’s home to ensure them of our
identity are:
 Wearing name badge
 Wearing appropriate uniform
 Carrying appropriate identification
 Introducing self by showing the identity card
 Asking for the permission before having seat
 Talk politely and respectfully
QUESTION 14
Bunty has cancer.

She has undergone one program of chemotherapy and has been receiving HACC services due to her
declining health needs.Bunty was very sick during the treatment, but her health gradually improved.
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Last week Bunty was distressed to find out that her cancer is back. Her oncologist has strongly
recommended a further chemotherapy program. If she does not have treatment she is likely to die within a
month.
Bunty has decided not to have the second lot of chemotherapy – instead she wants to die at home. Her
family are angry that she is giving in to the disease – especially as the oncologist has so strongly
recommended further treatment.
a) Should Bunty do what her family and oncologist want her to do? Explain your answer.
Answer:-People who are older or have impairments are frequently disempowered due to prejudices and
views that older persons and people with disabilities are not valued members of society.
The family approach you and ask if you can talk some sense into Bunty.
They ask you for legal advice about whether Bunty can be forced to take the treatment. They also ask you
lots of technical questions about Bunty’s cancer and how treatment will work.
Bunty has given her consent for you to share information with her family, but you don’t really feel this is
within the role of your job.
b) What should you do in this situation?
Answer: I will advise Bunty's family to speak with Bunty's physician or someone with a medical legal
background because Bunty's cancers have no further treatment options.
It is really inappropriate for her to be careless with her health. A few additional therapy sessions may be
beneficial to her health. With Bunty's family's permission and Bunty's consent, I will speak with her and try to
persuade her to attend the treatment by describing the positive outcomes she will experience.
QUESTION 15
What is meant by ‘emotional abuse’? Provide examples of emotional abuse that older people and people with
disabilities are commonly subjected to.
Answer:-When a person is made to feel worthless and/or dependent, this is referred to as emotional abuse.
A victim of emotional abuse may feel trapped in their relationship and unable to escape; their partner may
mock them or threaten their safety.
Ignoring elderly people by not permitting or encouraging them to engage in community events that stress
them and make them feel like a burden to society is an example.
What do I need to hand in for this task? Have I completed this?
Your answers to each question 
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ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 2
Unit:
Student
Case study 1
Case study 2
Case study 3
STUDENT DECLARATION
I __________________________________________________ declare that these tasks are my own

work.
Student signature:___________________________________________________________________________
Student name: Amritpal Singh
Date:_____________________________________________________________________________________
ASSESSOR FEEDBACK
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Assessor name: ___________________________________________________________________________
Date:____________________________________________________________________________________
ASSESSMENT TASK 2: CASE STUDIES
TASK SUMMARY:
You are to read the case studies and complete the questions that follow.

 Access to textbooks and other learning materials
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 Access to a computer and the Internet (if you prefer to type your responses).
WHEN DO I DO THIS TASK?

 You will do this task in in your own time.
 Write in the due date as advised by your assessor: _________________________________

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will
need to do one of the following:
 Answer the questions that were incorrect in writing.
 Answer the questions that were incorrect verbally.
CASE STUDY 1: BERNIE AND GLENYS
Bernie and Glenys have been married for 47 years. Glenys has been diagnosed with dementia and
requires constant care. Bernie has been caring for Glenys at home and is committed to her care.
Now Bernie has found out that he has terminal cancer. He will probably only have about six months to live.
Bernie is distraught and worried about what will happen to Glenys after he dies.
One day while you are cleaning their bedroom, you find a stash of medications hidden behind the
cupboard.
When you ask Bernie about them he looks very guilty. He says that they are his ‘insurance’ to make sure
that neither he nor Glenys will suffer.
He also says that you should not say anything to Glenys or anyone else about them – he couldn’t bear for
Glenys to be lonely when he dies.
You look at the medications and see that these are very strong.You realise that Bernie is considering
ending his own and Glenys’s lives when he feels they can no longer cope.
1. You sympathise with Bernie’s situation, but what should you do in this ethical dilemma?
Answer:-I would tell Bernie that the behaviour he has planned is incorrect, and I would report his activity to
my supervisor. I'll try to persuade Bernie that keeping the problem hidden from his wife is not a smart idea,
and that he should tell his wife everything. Making him comprehend her right to know everything, as this
would come as a shock to her later on, and she may be unable to handle and die as a result. It is not a
technique to get rid of the problem because every problem has a solution; all that is required is to look for
the solution rather than giving up all hope.
2. Identify two possible solutions that will assist Bernie to address his concerns and be comfortable to
take different ‘end-of-life’ action.
Answer:-Counseling, Access palliative care for Bernie which may be provided in the home where possible.
3. How would you demonstrate respect and sensitivity to Bernie – imagine that your views are very
different from his in this situation.
Answer:-I'll explain that I understand how he feels, how guilty and uneasy he must be right now, and I'll try
not to pass judgement on him. I'll explain that if I were in his condition, I would have informed Glenys
everything and taken the appropriate meds so that I could have a happier life until I died.
The workplace grapevine quickly becomes active. One of your colleagues comes rushing up to you, ‘Oh
my goodness, I can’t believe that Bernie was going to murder his wife!’ she exclaims. ‘What did he say to
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you? Is he going to be arrested? Poor old Glenys – he kept on saying he wanted to care for her at home
but all this time he just wanted to get rid of her.’
4. Explain how you would respond while still maintaining confidentiality.
Answer:-I would say she heard rumor only and she is missing many facts, and I cannot provide any details
due to confidentiality and I would report to supervisor that rumors are already going around the workplace
and that they are untrue and disrespectful.
Your answers to this case study 
CASE STUDY 2: CANDICE
Candice is frail and has dementia. Her dementia has been caused by a history of drug and alcohol abuse.
She lives at home with her niece, Nevaeh, who cares for her.
Candice receives support at home to shower and receives meals on wheels. Nevaeh is known to be an
alcoholic and it is expected that she also takes illegal drugs.
Lately Candice has been losing a lot of weight. There has also been some unusual bruising on her arms
and chest – Nevaeh explained that Candice often falls out of bed, especially if she has been drinking.
Nevaeh is drunk when you arrive today and you see that she is eating Candice’s meals on wheels.
You also find medications in the kitchen, which have obviously not been given to Candice for some time.
When you ask Nevaeh about why she is eating Candice’s food, she says that there is no point in her giving
it to Candice as she just spills it down herself.
When you ask her about Candice’s medication, Nevaeh says that these are old prescriptions that she
doesn’t take any more (even though they are the medications listed on the care plan).
She then says, ‘Is it pension day today? Thank god! I’m desperate for some ciggies!’
She then races out, leaving you alone with Candice. You know that Nevaeh has access to Candice’s bank
account.
1. What are three types of abuse that Candice may be subject to?
Answer:- Candice is subject to abuse:

 Physical abuse
 Financial abuse
 Neglect
2. What action do you need to take? Remember to write down the documentation you may need to
complete.
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Answer:-
 I will report this to my supervisor and police
 Complete incident report
 Write in care notes
CASE STUDY 3: ALBERT
Albert is dying. As he is enduring his last few days, he asks if he can tell you something.
You are happy to sit down for a chat,as you often enjoy a chat with him when you visit his home. Albert
begins to talk.
You are shocked to hear him confess that, when he was a teacher during the 1960s and 1970s, he
committed some sexual offences against girls and boys at the school where he was working.
Albert cries that he is truly sorry for what he did. Two days later he dies. His family assembles around his
bedside and talk about what a gentle and good man he was.
You feel that Albert was genuinely sorry for what he did. You know that you are obligated to report all
issues of child abuse, however you wonder if there is any need in this case – it all happened so long ago
and Albert was such a nice man.
a) What action should you take in this situation?
Answer:-It's great that Albert was able to confess all of his wrongdoings before he died; it's a relief to
confess our problems that have been bothering us for a long time. I do not believe it is necessary to report
this case because the victim has already died and the impacted people will have a tough time obtaining
justice. However, the impacted victims must be informed that Albert has confessed and is willing to seek
forgiveness from the victims.
I'd inform Albert's former students of his death and inform them that they must all attend the burial or a
special meeting with a message from Albert. I'll tell them about Albert's confession and apologies during
this meeting. After that, I'll set up private counselling sessions with the people who have been affected.
b) What type of psychological damage may Albert have caused to the school children who are now in
their 50s and 60s?
Answer:-Victims of such activities experience psychological trauma as a result of their experiences. It also
has the potential to lead to recurrence of abuse of other victims by victims who have been abused by
Albert. The victims are stressed and fearful of Albert, and they may avoid social engagement with men out
of fear of being abused. As they try to socialise and mask their past traumas, they also have difficult
relationships.
SSESSMENT TASK COVER SHEET – ASSESSMENT TASK 3
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Unit:
Student
Observation task
STUDENT DECLARATION
I __________________________________________________ declare that these tasks are my own

work.
Student signature:_________________________________________________________________________
Student name: ____________________________________________________________________________
Date:____________________________________________________________________________________
ASSESSOR FEEDBACK
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
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________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
Assessor name: ___________________________________________________________________________
Date:____________________________________________________________________________________
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ASSESSMENT TASK 3: OBSERVATION TASK
TASK SUMMARY:
There are three parts to this task:
 Part A: You are to prepare for a home visit, including discussing policies and
procedures with your assessor.
 Part B: You are to be observed by your assessor working with two clients in a home
support setting.
 Part C: You are to answer a set of verbal questions about the clients and your home
visits.

 Workplace policies and procedures relating to home and community support activities.
 Two clients who are in a home and community support setting.
 Approval from their supervisor to work with the clients.
 Approval from each client to be a part of this task.
 Client care plans for each client.
 Access to resources and equipment specific to each home visit.
WHEN DO I DO THIS ASSESSMENT?

 You will do this task during your assessor’s workplace visit.
 Write in the date of your assessor’s visit: _________________________________________

If your assessor sees that you have not shown appropriate skills or knowledge, they will give you some
feedback and you will need to do the specific task again. If you answer any of the verbal questions
incorrectly, your assessor will give you another opportunity to answer them.
INSTRUCTIONS:
You are to work with two ageing clients in a home and community support setting.
The type of support to be provided will vary depending on the service and the needs of the client.
Examples of support could include:
 personal care
 food services
 home maintenance
 social support
 home care support – cleaning, cooking, shopping, business affairs, laundry.
You must visit each client in their home at least once.
Your assessor will observe you during these visits. You will be supervised at all times during your work with
these clients.
You must obtain permission from your supervisor to work with each of these clients. You must also obtain
permission from each of the clients. Use the permission forms at the end of this task.
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PART A: DISCUSS CARE PLANS AND PREPARE FOR VISITS
Prior to your visit to each client, you will need to have a discussion with your assessor in which you talk
about the following topics.
 Your workplace’s policies and procedures about providing care in a home and community support
setting.
 Discuss each care plan with your assessor. Your assessor will ask you to explain the care plans to
them. They may ask some additional questions.
 Show your assessor how you prepare for each home visit.
Your assessor will ask you questions about the policies and procedures and also the client care plans.
Make sure you can access these documents during the discussion.
Your assessor will be looking to see that you:

 Show that you understand your workplace’s policies and procedures relating to home and community
support activities
This will include things such as privacy, confidentiality and risk management practices when working in
clients’ homes.
 Read and understand each client’s individual plan and goals.

You must be able to explain the main points of each client’s plan and goals to your assessor.
 As part of the preparation for both home visits:
– identify any known risks involved with providing care to this client in their home, and identify the risk
control measures that are in place
For example, risks might include: behavioural problems, pets (such as aggressive dogs or an
excessive number of pets), crowded or inaccessible areas, disrepair of home, etc. Control measures
will refer to what has been done to fix or reduce risk of harm or injury.
– identify any equipment, processes and aids that will be required for the visit
– identify the purpose and the time of the visit with your supervisor (or other relevant person if you
supervisor is not available)
– identify with your supervisor (or relevant person) any tasks that need to be done during your visit
– prepare all equipment, resources and documentation that you will need to take with you on your visits
For example: obtaining operating instructions for equipment; checking/calibrating equipment; making
sure the equipment is safe for use; relevant checklists;ensuring they can use the equipment;making
sure it is the correct equipment for the client; getting each client’s file, case plan, observation report
forms and so on.
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PART B: CLIENT VISITS
Your assessor will observe your home visits and how you support each of the clients.
After the second visit your assessor will ask you a set of verbal questions (refer to Part C).
Your assessor will be looking to see that you:

 Identify yourself before entering each client’s home.
For example: by saying hello and giving your name; by identifying yourself if necessary, such as by your
badge, uniform or ID card, where you are from, etc.
 Explain the purpose of your visit and ensure each client gives their consent.
For example: be clear in what you are there to do; how long you will be there for, etc.
 Show that you have a positive relationship with each client.
For example: by being friendly; communicating appropriately; being respectful; taking an interest in the
client etc.
 Allow your clients the opportunity to express their issues or concerns about the visit or anything else, and
address the issues.
 Engage appropriately with anyone else who may be in the client’s home.
For example: by introducing yourself; being friendly to those people; answering any questions (only with
the consent of the client), addressing concerns, fears, worries etc.
 Consider any hazards that may impact on your clients’ health and safety (and/or your own) and put in place
risk controls.
For example: your client may appear be unwell with a cold or flu; general appearance and wellbeing of the
client; condition of the property; temperature of the property (ie too cold, too hot etc.)
 Follow the instructions in each client’s care plan and as given by your supervisor.
 Use appropriate PPE depending on the task you are doing.
PPE may include, apron, gloves, mask, eye protection etc.
 Communicate appropriately with each client.
For example: making sure that they understand your instructions; making sure they are listening to what
they are saying; observing their body language; considering cultural communication requirements; using
active listening, etc.
 Are respectful and sensitive to each client, respecting that you are working in the clients’ homes
For example: being respectful of the person’s home and belongings; accepting differences (for example,
their culture may be different to your own); by being courteous to other people in the home; by respecting
the client’s wishes (for example, to take shoes off on the carpet).
 Adhere to duty of care requirements.
For example: by performing all tasks in line with work policy and procedures; by ensuring safe work
practices; providing a standard of care as required by practice standards, etc.
 Fill out all required documentation and make arrangements for follow-up visits.
PART C: VERBAL QUESTIONS
After both home visits are complete, your assessor will ask you a set of verbal questions about your work
with the clients. Your assessor will tell you if a question is relevant to only one of the clients by referring to
them as Client 1 and Client 2.
Signed Client 1 permission form 
Signed Client 2 permission form 
Signed Supervisor approval form 
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Home and Community Support (observation) – Client 1 Consent
Client approval (Use this if the client is able to give permission themselves)
Dear _____________________________________________________________________________
My name is ________________________________________________________________________
As part of my assessment for this task, I will be providing you with support in your home. I would welcome
your participation in this assessment.
My assessor must be present to observe my performance on the day.
Please sign below to show your agreement.
Name: ____________________________________________________________________________
Signature:_________________________________________________________________________
Date: ________________________
Home and Community Support (observation) – Supervisor Approval (Client 1)
I, ________________________________________________________________________________,
<supervisor’s name> approve _________________________________________________________
<student’s name> to undertake this assessment with _______________________________________
<client’s name>.
Approval is dependent on the following conditions:

 The student must be supervised at all times when working with the client.
 The student’s assessor must be present.
 The client or their family may request that this assessment be stopped at any point. In this case, other
arrangements will be made in consultation with the student, the student’s assessor and myself.
Supervisor’s name: __________________________________________________________________
Signature:_________________________________________________________________________
Date: ________________________
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Home and Community Support (observation) – Client 2 Consent
Client approval (Use this if the client is able to give permission themselves)
Dear _____________________________________________________________________________
My name is ________________________________________________________________________
As part of my assessment for this task, I will be providing you with support in your home. I would welcome
your participation in this assessment.
My assessor must be present to observe my performance on the day.
Please sign below to show your agreement.
Name: ____________________________________________________________________________
Signature:_________________________________________________________________________
Date: ________________________
Home and Community Support (observation) – Supervisor Approval (Client 2)
I, ________________________________________________________________________________,
<supervisor’s name> approve _________________________________________________________
<student’s name> to undertake this assessment with _______________________________________
<client’s name>.
Approval is dependent on the following conditions:

 The student must be supervised at all times when working with the client.
 The student’s assessor must be present.
 The client or their family may request that this assessment be stopped at any point. In this case, other
arrangements will be made in consultation with the student, the student’s assessor and myself.
Supervisor’s name: __________________________________________________________________
Signature:_________________________________________________________________________
Date: ________________________
574969090.DOCX

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STUDENT ASSESSMENT BOOKLET

CHCHCS001 PROVIDE HOME AND COMMUNITY SUPPORT SERVICES

Student first name:

Student last name:

ABOUT YOUR ASSESSMENTS

Assessment Task About this task

How to submit your assessments

Assessment Task Cover Sheet

Assessment Requirements Due date

AGREEMENT BY THE STUDENT

Do you understand the requirements of this assessment?  Yes  No

Student name: ____________________________________________________________________________

Student signature: _______________________________________________ Date: _____________________

Assessor name: ___________________________________________________________________________

Assessor signature: ______________________________________________ Date: _____________________

ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 1

Name: Amritpal Singh

Date of birth: 09/11/1996 Student ID:

Student to complete Assessor to complete

I __________________________________________________ declare that these tasks are my own work.

None of this work has been completed by any other person.

Student name: ____________________________________________________________________________

Assessor name: ___________________________________________________________________________

ASSESSMENT TASK 1: WRITTEN QUESTIONS

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

 Access to textbooks and other learning materials.

WHEN DO I DO THIS TASK?

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

b) What are the three Community Care Common Standards?

Answer:-Community care common standards:

Answer:-Evidence of compliance against the standards:

Program Purpose Services

Community Aged Available to older people with  Domestic Assistance

Program Purpose Services

Extended Aged Available to older people with  Nursing services

Department of DVA funds its own HACC program.  Personal care

Answer:-The Coalition's Policy for a Longer, Healthier Life (September 2013)

Legislation: Health Records Act 2001.

c) What are the major consequences of breach of confidentiality?

Answer: Breach of confidentiality has the following primary consequences:

d) To whom should you refer breaches of confidence or other standards?

Employers: Roles and responsibilities are assigned by employers.

Employees: Roles and responsibilities are assigned by employees.

Maintaining personal hygiene

Wearing appropriate personal protective equipment (PPE)

Ensuring safe manual handling

Hazard Risks Control measures Preventative action/ reporting

Hazard Risks Control measures Preventative action/ reporting

Provide duress alarms for staff

c) Read the following scenario and answer the questions:

Alberto has had a stroke.

 In what way does this scenario represent consumer-directed care?

a) What safety and security risks does Gianni face?

Bunty has cancer.

b) What should you do in this situation?

What do I need to hand in for this task? Have I completed this?

Your answers to each question 

ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 2

Name: Amritpal Singh

Date of birth: 09/11/1996 Student ID:

Student to complete Assessor to complete

I __________________________________________________ declare that these tasks are my own

Student signature: ___________________________ Date: _

Assessor signature: __________________________ Date: _