Shaimaa Ahmed

UAE
shrabie37_amx@indeedemail.com
+971 56 984 9202

Willing to relocate to: Sharjah - Dubai - Ajman

Work Experience

customer service
Caesars Palace Bluewaters Dubai
November 2018 to Present
A highly motivated and reliable call center operative with two years' experience in a variety of customer
service
departments. Focused on providing first class customer experience and resolving any queries,
complications or issues that may arise. An excellent communicator with confident telephone manner and
a natural affiliation
to customer needs. An enthusiastic approach combined with a genuine warmth and dedication to
customer
satisfaction inspires confidence in the customer and among colleagues.
Caesars Palace Bluewaters Dubai. November 2018-
. Butler and Guest service executive. present
. Providing personalized services to guest.
. Having a deep knowledge of hotel amenities for guest.

Service Experience Agent

BVLGARI Resort & Residences Dubai - Dubai
September 2017 to September 2017
Pre-opening team)
• Receiving and dealing with all initial guest communications.
• Providing accurate information and advice.
• Guiding all guest issues to a satisfactory conclusion.
• Following up on ongoing guest cases and communicating progress to management and customer.
• Creating and maintaining guest and internal call logs.

JW Marriott Marquis, Dubai November 2015 - At Your Service Agent September 2017
• Attending all calls from in-house and prospective guests and addressing their
queries and concerns.
• Creating and maintaining guest and internal call logs.
• Prime work included dealing with flight crew guests; ensuring their requests
including their wake-up calls are taken care of.
• Ensuring guest concerns and complaints were duly addressed resolved.
2

Lycée Alhorya School -Alexandria, Egypt March 2011 - Social Worker November 2014
• Teaching children between the age of 6-9years; as private coaching or in small
groups.
• Preparing for lectures.

• Evaluating student performances based on daily exercises and exams.

• Developing and adapting conventional teaching methods to meet the individual
needs of students.
• Using special equipment and facilities; such as audiovisual materials and computers to stimulate
interest in learning
• Identifying students with special needs or those who require additional
coaching.
• Assessing students' needs; situations; strengths; and support networks to determine their goals.

Weight force healthy, Egypt March 2010- Personal Assistant November 2011
• Daily tasks included ensuring physician's productivity by maintaining
calendars; scheduling patient appointments; physician consultations;
professional meetings, conferences; teleconferences; and travel.
• Preparing notes by transcribing dictation; preparing medical reports and summaries; patient histories;
operative notes; manuscripts and correspondence;
planning, organizing, coordinating and controlling projects.
• Organizational functions such as maintaining patient records; historical
reference by developing and utilizing filing and retrieval systems; recording
meeting discussions.

Education

Diploma in Phonetics
Alexandria University
July 2008

Bachelors in Sociology in Sociology

Alexandria University

Bachelor's in Education
ISIS High School

Skills
• TELEPHONE
• CONFIDENT
• TIME MANAGEMENT

Additional Information

CORE SKILLS 
 
• Strong organisational, administrative and inter-personal skills 
• Time management; ability to work under pressure and challenging situations; and multi-tasking 
• Excellent telephone manner; and confident communicator 
• Dedicated, driven and proactive 
• Supportive of junior staff members