UNIVERSITY OF MUMBAI

CUSTOMER’S PERCEPTION ON GST BASED ON CONSUMER GOODS.

A PROJECT SUBMITTED TO

UNIVERSITY OF MUMBAI FOR PARTIAL COMPLETION OF DEGREE

OF

MASTER IN COMMERCE

UNDER THE FACULTY OF COMMERCE

BY

LAKSHMI HARI IYER

UNDER THE GUIDANCE OF

PROF.R. PERUMAL

SIES (NERUL) COLLEGE OF ARTS, SCIENCE & COMMERCE

SECTOR-5, NERUL, NAVI MUMBAI.

APRIL-2019
 Declaration

I the undersigned Ms. Lakshmi Hari Iyer here by, declare that the work embodied in this
project book titled "Customer’s perception on GST based on consumer goods", forms my
own contribution to the research work carried out under the guidance of Prof. R. Perumal is a
result of my own research work and has not been previously submitted to any other University
for any other Degree to this or any other University.

Wherever reference has been made to previous works of others, it has been clearly indicated as
such and included in the bibliography.

I, here by further declare that all information of this document has been obtained and presented
in accordance with academic rules and ethical conduct.

__________________

Lakshmi Hari Iyer

Certified by

Prof.R. Perumal
 SIES (NERUL) COLLEGE OF ARTS, SCIENCE & COMMERCE

PLOT 1-C, SECTOR-5, NERUL, NAVI MUMBAI.

Certificate
This is to certify that Miss. Lakshmi Hari Iyer has worked and duly completed her Project
Work for the degree of Master in Commerce under the Faculty of Commerce in the subject of
Indirect Taxation and her project is entitled, "Customer’s perception on GST based on
consumer goods" under my supervision.

I further certify that the entire work has been done by the learner under my guidance and that no
part of it has been submitted previously for any Degree or Diploma of any University. It is her
own work and facts reported by her personal findings and investigations.

________________________

Name and Signature of

Guiding Teacher

Seal of the college

Date of submission:

_______________________

Name and Signature of

External Examiner
 Acknowledgement

To list who all have helped me is difficult because they are so numerous and the depth is so
enormous.

I would like to acknowledge the following as being idealistic channels and fresh dimensions in
the completion of this project.

I take this opportunity to thank the University of Mumbai for giving me a chance to do this
project.

I would like to thank my Principal Dr. Milind Vaidya for providing this necessary facilities
required for completion of this project.

I take this opportunity to thank our Coordinator Dr. Neera Kumar , for her moral support and
guidance.

I would also like to express my sincere gratitude towards my project guide Prof.R.Perumal
whose guidance and care made the project successful.

I would like to thank my College Library for having provided various reference books and
magazines related to my project.

Lastly I would like to thank each and every person who directly or indirectly help me in the
completion of the project especially my Parents and Peers who supported me throughout my
project .
 Index

Sr. No. Particular Page No.

1. Introduction 1-26

2. Research Methodology 27-33

3. Literature Review 34-37

4. Data Analysis, Interpretation and Presentation 38-55

5. Conclusions and Suggestions 56-58

Bibliography 59-60

Annexure 61-65
 CHAPTER 1.
INTRODUCTION

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 Topics covered under introduction:

 Taxation system in India before GST.

 Introduction of goods and service tax (GST).

 Journey of GST in India.

 History of GST in India.

 GST Council.

 Features of GST.

 Different rates on consumer goods : pre and post GST.

 Advantages of GST.

 Disadvantages of GST.

 Input tax credit in GST.

 Difference between GST and old tax structure.

 Existing Taxes subsumed under GST.

 Composition scheme under GST.

 GST Forms for new Registeration.

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  Taxation System in India before GST

Tax structure in India is a three tier federal structure. The central government, state governments,
and local municipal bodies make up this structure. Article 256 of the constitution states that “No
tax shall be levied or collected except by the authority of law”.

The tax system in India for long was a complex one considering the length and breadth of India.
Post GST implementation, which is one of the biggest tax reforms in India, the process has
become smoother. It serves as an all-inclusive indirect tax which has helped in eradicating the
cascading effect of tax as a whole. It is simpler in nature and has led to upgraded the productivity
of logistics. The tax system in India consists of two types of taxes:

Direct Tax:

Direct Tax is levied directly on individuals and corporate entities. This tax cannot be transferred
or borne by anybody else. Examples of direct tax include income tax, wealth tax, gift tax, capital
gains tax.

Income tax is the most popular tax within this section. Levied on individuals on the income
earned with different tax slabs for income levels. The term ‘individuals’ includes individuals,
Hindu Undivided Family (HUF), Company, firm, Co-operative Societies, Trusts.

Indirect Tax:

Indirect taxes are taxes which are indirectly levied on the public through goods and services. The
sellers of the goods and services collect the tax which is then collected by the government
bodies. Some of them are as follows:

 Value Added Tax (VAT)– A sales tax levied on goods sold in the state. The rate depends
on the government.

 Octroi Tax– Levied on goods which move from one state to another. The rates depend
on the state governments.

 Service Tax– Government levies the tax on service providers.

 Customs Duty– It is a tax levied on anything which is imported into India from a foreign
nation.,etc.

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  Introduction of Goods and service tax (GST)

The biggest tax reform of the country is all set to ignite growth of nations economy through
integrating indirect tax administration. Government of India has introduced a consumption or
destination based tax system that is goods and service tax (GST). The objectives of this major tax
reforms are to reduce the cascading effect of indirect taxes eliminate the boundaries of states for
trade supply chain create a federal economic structure and minimize incidents of taxes on taxes.

GST is an Indirect Tax which has replaced many Indirect Taxes in India. The Goods and Service
Tax Act was passed in the Parliament on 29th March 2017.

The Act came into effect on 1st July 2017. Goods & Services Tax Law in India is
a comprehensive, multi-stage, destination-based tax that is levied on every value addition.

In simple words, Goods and Service Tax (GST) is an indirect tax levied on the supply of goods
and services. This law has replaced many indirect tax laws that previously existed in India.

GST is one indirect tax for the entire country. Under the GST regime, the tax is levied at every
point of sale. In the case of intra-state sales, Central GST and State GST are charged. Inter-state
sales are chargeable to Integrated GST.

Definition: “GST is a comprehensive, multi-stage, destination-based tax that is levied on

every value addition.”

GST has mainly removed the Cascading effect on the sale of goods and services. Removal of
cascading effect has impacted the cost of goods. Since the GST regime eliminates the tax on tax,
the cost of goods decreases. GST is also mainly technologically driven.

All activities like registration, return filing, application for refund and response to notice needs to
be done online on the GST Portal; this accelerates the processes.

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There are 3 taxes applicable under this system: CGST, SGST & IGST.

 CGST: Collected by the Central Government on an intra-state sale (Eg: transaction

happening within Maharashtra)

 SGST: Collected by the State Government on an intra-state sale (Eg: transaction

happening within Maharashtra)

 IGST: Collected by the Central Government for inter-state sale (Eg: Maharashtra to
Tamil Nadu)

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  Journey of GST in India

The GST journey began in the year 2000 when a committee was set up to draft law. It took 17
years from then for the Law to evolve. In 2017 the GST Bill was passed in the Lok Sabha and
Rajya Sabha. On 1st July 2017 the GST Law came into force. The chart below explains the
journey of GST in India;

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  History of GST in India

Prime Minister P V Narasimha Rao and his Finance Minister Manmohan Singh, initiated early
discussions on a Value Added Tax (VAT) at the state level. A single common "Goods and
Services Tax (GST)" was proposed and given a go-ahead in 1999 during a meeting between
the Prime Minister Atal Bihari Vajpayee and his economic advisory panel, which included three
former RBI governors IG Patel, Bimal Jalan and C Rangarajan. Vajpayee set up a committee
headed by the Finance Minister of West Bengal, Asim Dasgupta to design a GST model.

The Ravi Dasgupta committee which was also tasked with putting in place the back-end
technology and logistics (later came to be known as the GST Network, or GSTN, in 2015). It
later came out for rolling out a uniform taxation regime in the country. In 2002, the Vajpayee
government formed a task force under Vijay Kelkar to recommend tax reforms. In 2005, the
Kelkar committee recommended rolling out GST as suggested by the 12th Finance Commission.

After the defeat of the BJP-led NDA government in the 2004 Lok Sabha election and the election
of a Congress-led UPA government, the new Finance Minister P Chidambaram in February 2006
continued work on the same and proposed a GST rollout by 1 April 2010.

However, in 2011, with the Trinamool Congress routing CPI(M) out of power in West Bengal,
Asim Dasgupta resigned as the head of the GST committee. Dasgupta admitted in an interview
that 80% of the task had been done. In the 2014 Lok Sabha election, the Bharatiya Janata Party-
led NDA government was elected into power. With the consequential dissolution of the 15th Lok
Sabha, the GST Bill approved by the standing committee for reintroduction lapsed.

Seven months after the formation of the Modi government, the new Finance Minister Arun
Jaitley introduced the GST Bill in the Lok Sabha, where the BJP had a majority. In February
2015, Jaitley set another deadline of 1 April 2017 to implement GST.

In May 2016, the Lok Sabha passed the Constitution Amendment Bill, paving way for GST.
However, the Opposition, led by the Congress, demanded that the GST Bill be again sent back
for review to the Select Committee of the Rajya Sabha due to disagreements on several
statements in the Bill relating to taxation.

Page | 7
Finally in August 2016, the Amendment Bill was passed. Over the next 15 to 20 days, 18 states
ratified the Constitution amendment Bill and the President Pranab Mukherjee gave his assent to
it.

A 21-member selected committee was formed to look into the proposed GST laws. After GST
Council approved the Central Goods and Services Tax Bill 2017 (The CGST Bill), the Integrated
Goods and Services Tax Bill 2017 (The IGST Bill), the Union Territory Goods and Services Tax
Bill 2017 (The UTGST Bill), the Goods and Services Tax (Compensation to the States) Bill 2017
(The Compensation Bill), these Bills were passed by the Lok Sabha on 29 March 2017.

The Rajya Sabha passed these Bills on 6 April 2017 and were then enacted as Acts on 12 April
2017.

Thereafter, State Legislatures of different States have passed respective State Goods and
Services Tax Bills. After the enactment of various GST laws, Goods and Services Tax was
launched all over India with effect from 1 July 2017.

The Jammu and Kashmir state legislature passed its GST act on 7 July 2017, thereby ensuring
that the entire nation is brought under an unified indirect taxation system. There was to be no
GST on the sale and purchase of securities. That continues to be governed by Securities
Transaction Tax (STT).

Page | 8
  GST Council

GST Council is the governing body of GST having 33 members. It is chaired by the Union
Finance Minister. GST Council is an apex member committee to modify, reconcile or to procure
any law or act or regulation based on the context of goods and services tax in India. The council
is headed by the union finance minister Arun Jaitley assisted with the finance minister of all the
states of India. The GST council is responsible for any revision or enactment of rule or any rate
changes of the goods and services in India.

A. Structure of GST Council:

The Goods and Services Tax (GST) is governed by the GST Council. Article 279 (1) of the
amended Indian Constitution states that the GST Council has to be constituted by the President
within 60 days of the commencement of the Article 279A.

According to the article, GST Council will be a joint forum for the Centre and the States. It
consists of the following members:

 The Union Finance Minister, Arun Jaitley will be the Chairperson

 As a member, the Union Minister of State will be in charge of Revenue of Finance
 The Minister in charge of finance or taxation or any other Minister nominated by each
State government, as members.

B. Features of GST Council.

 GST Council office is set up in New Delhi

 Revenue Secretary is appointed as the Ex-officio Secretary to the GST Council
 Central Board of Excise and Customs (CBEC) is included as the chairperson as a
permanent invitee (non-voting) to all proceedings of the GST Council
 Create a post for Additional Secretary to the GST Council

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  Features of GST

1. Taxes covered:

Most of the important indirect taxes of the centre and states are integrated under the GST.
The most important tax of the central government (in terms of tax revenue collection) -the
Central Value Added Tax (or Union Excise Duty), Additional Customs Duty (CVD), Special
Additional Duty of Customs (SAD), Central Sales Tax (levied by the Centre and collected by
the States, the fastest growing tax revenue of the centre – Service Tax, the most important tax
revenue of the states – the state VAT (Sales tax) are now merged into a single tax under the
Goods and Service Tax.

There are three important indirect taxes for the centre – the union excise duties, service tax
and customs duties. Of these, the central excise duties and service taxes are brought under the
GST. Customs duties as a tax on trade was not merged with the GST. States have two
important indirect taxes - sales tax and state excise duties. Of these two, only the sales tax is
merged with the GST.

Along with these four big taxes of the centre and states, several other low revenue incurring
taxes are also brought under the GST:

A. The following taxes levied and collected by the Centre are merged with the GST:

a. Union Excise duties

b. Services tax

c. Duties of Excise (Medicinal and Toilet Preparations)

d. Additional Duties of Excise (Textiles and Textile Products)

e. Additional Duties of Excise (Goods of Special Importance)

f. Additional Duties of Customs (commonly known as CVD)

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 g. Special Additional Duty of Customs (SAD)

h. Cesses and surcharges

B. State taxes that are subsumed under the GST are:

a. State VAT

b. Central Sales Tax

c. Entertainment Tax (not levied by the local bodies)

d. Entry Tax (other than those in lieu of octroi)

e. Luxury Tax

f. Taxes on advertisements

g. Taxes on lotteries, betting and gambling

h. State cesses and surcharges insofar as they relate to supply of goods or services.

The achievement of GST reforms is the unification of the numerous taxes into the single
GST. Here, both the centre and states agreed to sacrifice their fiscal right or power to give
way for the common tax.

2. Unified tax regime:

The GST integrates Goods and Service Taxes into one unified tax regime. Previously, the
goods and services were imposed and administered differently.

3. The four-tier rate structure:

The GST proposes a four-tier rate structure. The tax slabs are fixed at 5%, 12%, 18% and
28% besides the 0% tax on essentials. Gold is taxed at 3%. The centre has strictly demanded
and got an additional cess on demerit luxury goods that comes under the high 28% tax.
Essential commodities like food items are exempted from taxes under GST.

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 Other consumer goods which are common items will be taxed at 5%.4. The new GST seems
to have two standard rates – 12% and 18%. GST rate structure for the goods and services are
fixed by considering different factors including luxury/necessity nature.

4. Service tax rate under GST:

Under the GST, there is a differential tax structure. A low tax rate of 5% is imposed on
essential services. Common services are charged at 12% and some commercial services at
18%. A tax rate of 28% on luxury services is also made. Several services like education
provided by an educational institution, Post Offices, RBI etc. are exempted from service
taxation. The standard GST rate on services seems to be 18%. Services are taxed at a
common rate of 15% previously.

5. Turnover limit:

GST is applied when turnover of the business exceeds Rs 20lakhs per year (Limit is Rs 10
lakhs for the North-Eastern States). Traders who would like to get input tax credit should
make a voluntary registration even if their sales are below Rs 20 lakh per year. Traders
supplying goods to other states have to register under GST, even if their sales is less than Rs
20 lakh. There is a composition scheme for selected group of tax payers whose turnover is up
to Rs 75 lakhs a year.

6. Tax revenue appropriation between the Centre and states:

The Centre and states will share GST tax revenues at 50:50 ratio (except the IGST). This
means that if a service is taxed at 18%, 9% will go to the centre and 9% will go to the
concerned state.

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7. Components of GST: CGST, SGST and IGST

When the centre and states are merging their prominent indirect taxes under GST, both
should get their own share in the GST. For this, the GST Council has adopted a dual GST
with two components – the Central GST (CGST) and the State GST (SGST).

Objective of this division is sharing the revenue from the unified GST between the center and
states.

Central and State GST (CGST and SGST)

There is sharing of GST by the centre and the tax accruing state at 50:50 ratio. For example,
if a good is taxed at 18%, out of this, 9% will go to the centre and the remaining 9% will go
to the state where the good is consumed. The GST going to the Centre is called as Central
GST (CGST) and that toes to the States is known as State GST (SGST). Here, the centre and
the concerned state will equally share GST on goods and services.

Basically, GST is a destination based or consumption tax. Meaning of a destination based

tax is that tax revenue (SGST) will go to the consuming state and not to the producing state.

In the case of intrastate production and consumption (production and consumption takes
place in the same state), the share of SGST will accrue to the concerned state where as the
share of CGST should be credited to the center’s account.

Integrated GST (IGST)

The IGST comes to play when the commodity is produced in one state and is traded to
another state (interstate trade). In this case, the share of SGST should go to the consuming
state (as the GST is a destination based tax). As a consumption based tax i.e the tax SGST
share should be received by the state in which the goods or service are consumed and not by
the state in which such goods are manufactured.

As per the GST law (Article 269 A), an Integrated GST (IGST) would be levied and
collected by the Centre on inter-State supply of goods and services. This tax will be collected
by the Centre to ensure that the supply chain or interstate trade is not disrupted.

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8. Composition scheme under GST:

The composition levy is an alternative method of levy of tax designed for small taxpayers
with turnover is up to Rs. 75 lakhs. The scheme can be availed by manufacturers and
restaurants. Other service providers can’t opt for the scheme. It enables taxpayers to make
payments at a flat rate under GST, without input credits.

An alternate upper limit of Rs. 50 lakhs is applicable in a few states :Assam, Arunachal
Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Sikkim and Himachal Pradesh.

The objective of the optional Composition Scheme is to bring simplicity and to reduce the
compliance cost for the small taxpayers. Eligible persons opting to pay tax under this scheme
can pay tax at a prescribed percentage of the turnover every quarter, instead of paying tax at
normal rate. The GST rate under the composition scheme is 1% for manufacturer, 2.5% for
restaurant sector and 0.5% for other suppliers of turnover. There will not be any input tax
credit under the scheme. Instead of filing 3-4 returns monthly, taxpayers registered under this
scheme will be required to file returns once every quarter.

In the service sector, Composition Scheme is available only for one sector - restaurants. The
Composition Scheme is not available for manufacturers of tobacco and manufactured
tobacco substitutes, pan-masala and ice-cream and other edible ice, whether or not containing
cocoa.

9. Right to tax on territorial waters:

Right to impose tax on economic activities that are done on territorial waters: Here, the both
centre and states have decided that states can impose and collect tax on those falls within 12
nautical miles.

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 Different rates of GST on Consumer goods pre and post GST.

Consumer Goods
Item Post GST Before GST
Aluminum Foil 28 18.5
Agarbati 12 0
Preserved vegetables 18 0
Butter, ghee, cheese 12 6
Dry fruits 12 6
Jams, jellies 18 12
Frozen Meat 12 6
Branded paneer 5 0
Branded cereals 5 0
Cocoa butter, oils, chocolates 28 26
Instant aroma coffee 28 26
Coffee concentrates, custard powder 28 26
Protein concentrates, sugar syrups 28 26
Razors 28 26
Dental Floss 28 26
Toothpaste 28 26
Deodorants 28 26
Aftershave 28 26
Shaving Cream 28 26
Cereals 0 0
Puffed rice, papad, bread Exempt 0
Aquatic / poultry/cattle feed Exempt 0
Salt Exempt 0
Soya bean, groundnut, sunflower 5 6
Infant use preparations 18 19.5
Pasta, Corn flakes, cakes 18 19.5
Coffee, Tea 5 6

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 Frozen vegetables 5 6
Condensed Milk 18 18.5
Toilet paper 18 18.5
Hot Water bottles 18 18.5
Petroleum jelly, paraffin wax 18 20
Pencil sharpener, knives 12 18.5
Meats & fish preparations 12 19.5
Sweetmeats 5 12
Bakery mixes, doughs, pizza bread 5 12
Vegetable fats & oils 5 12
tea concentrates, sauces, soups 5 12
Ice cream, instant foo mixes, sherbet 18 26
Refined sugar 18 26
Soap 18 26
Dentifrices toothpaste 18 26
Hair oil 18 26
Handmade safety matches 5 18.5
Broomsticks 5 18
Candles 12 26
Tooth powder 12 26
Led lights 12 26
Milk beverages 12 26
Ready to eat namkeen/bhujiya 12 26
Beet sugar, cane sugar 5 26

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  Advantages of GST

 One India- One Market

Before GST, there were some taxes which prevented India from becoming a common market.
Whereas GST as a single tax, which is imposed all over a country on production, sales of goods
and services; resulted in turning India into a common market.

 Single Point of Compliance

The whole compliance structure of GST is dependent on Information Technology (IT)

system.gov.in is the web portal of the Government of India known as GST Common Portal
where taxpayers can get access to all GST related facilities such as registration, returns, reports
mismatch, e-way bill, etc. It is the single point of compliance, and now the taxpayers would not
be required to visit different tax departments.

 Removal of ‘Cascading Effect’

Cascading effect simply means ‘tax on tax.’ In previous tax regime, when any goods were
manufactured and sold to any wholesaler/retailer, excise duty was levied on the goods, and when
such retailer sold these goods to any consumer, he used to levy VAT on the total value (including
excise portion) of these goods. The retailer was not allowed to take input tax credit of the excise
duty paid by him to the manufacturer, resulting in cascading effect and inflated value of goods
for the consumer.

 Elimination of multiple taxes and avoidance of double taxation

All central government indirect` taxes such as central excise duty and additional excise duties,
service tax, central sales tax, etc. and all state government indirect taxes such as state surcharges
and cess, entertainment tax, VAT, entry tax, etc. are subsumed by a single tax GST, thus
eliminating the issue of multiple taxation. For which you have to apply for GST Registration.

Page | 17
 Also, in the previous tax regime, there were some specific industry transactions which were
taxed as goods as well as services. Since GST is levied uniformly on goods and services, issues
relating to double taxation would not arise.

 Easy Flow of Goods across Nation

In the previous tax regime, while transporting goods from one state to another, CST (central
state tax) and Entry tax were levied for entering into another state. The trucks transporting these
goods had to pay entry tax while entering to every state border which was collected by individual
states. Due to this, some manufacturers would avoid supplying their goods outside their own
state. However, after GST rolled out, interstate transportation of goods became much easier as
CST and Entry tax was replaced by a single tax, i.e., GST. It also resulted in the reduction in
transportation cost.

 Ease of Doing Business

Before July 2017, a business person had to register with different tax authorities and file
different tax returns. After GST came into existence, one was required to comply with only one
single tax. Due to this, a business person can now focus on his business without worrying about
different indirect taxes and laws.

 Refund to Exporters

The refund process has been simplified under the GST regime. In case of exports, the genuine
taxpayers are rewarded by getting an immediate refund, on the provisional basis, of 90% of their
claim arising out of exports. The taxpayers need not visit any tax department for claiming a
refund, a simple online refund process suffices, and the refund amount is directly credited to the
taxpayers’ bank account.

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  Disadvantages of GST

1. Adversity for Small Businesses

Every person having an aggregate turnover exceeding the limit of Rs. 20 Lakhs will be required
to register under the GST Act. The registration limit is based on the turnover of the business and
not on the profits or revenues earned. Thus a business entity having low-profit margins will still
be required to comply with monthly GST processes. This would be tiresome for small
businesses.

2. Lack of Clarity
GST law is almost a year old now, but there are many rules and provisions of the Act, which
still require a detailed clarification from the Government. The opinions given by the
professionals and experts are subjective in nature. Thus the confusion still persists.

3. Lack of Computer Literacy

As the whole GST system is technology driven, it is very important for a taxpayer to be a
computer literate in order to comply with GST law. The current GST system is a paperless
system where compliance is done. The computer literacy rate among small businesses and
traders is very low, which would result in a hindrance to the GST compliance process.

4. Staff training costs and hiring experts

All businesses, whether large or small, will need to train their accountants and other staff to be
GST compliant. GST, being a new tax, will necessitate the hiring of experts and proficient
employees resulting in higher expenditure.

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  Input tax credit in GST.

Input Tax Credit means reducing the taxes paid on inputs from taxes to be paid on output. When
any supply of services or goods is supplied to a taxable person, the GST charged is known as
Input Tax.
The concept is not entirely new as it already existed under the pre-GST indirect taxes regime
(service tax, VAT and excise duty). Now its scope has been widened under GST.
Earlier, it was not possible to claim input tax credit for Central Sales Tax, Entry Tax, Luxury Tax
and other taxes. In addition, manufacturers and service providers could not claim the Central
Excise duty.
During the pre-GST era, cross-credit of VAT against service tax/excise or vice versa was not
allowed. But under GST, since these taxes will be subsumed into one tax, there will not be the
restriction of setting off this input tax credit.
The conditions to claim Input Tax Credit under GST is a very critical activity for every business
to settle the tax liability.
Input Tax Credit can’t be applied to all type of inputs, each state or a country can have different
rules and regulations. Input Tax Credit is also viable to a dealer who has purchased good to
resale.
Tax Credit is the backbone of GST and for registered persons is a major matter of concern. This
is majorly in line with the pre-GST regime. These rules are quite stringent and particular in their
approach.
Say for instance that you are a manufacturer. The tax to be paid on the final product is INR 450.
The purchase tax paid is INR 300. The input credit you claim is INR 300, and the final taxes you
will pay is INR 150.

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  Difference between GST and Old Tax Structure

1. Broad scheme

Previously, there were separate laws for separate levy. For instance, Central Excise Act, 1944,
respective State VAT laws etc. With GST regime, there will only be one such law, as GST will
subsume various indirect taxes.

2. Tax Rates

The previous tax regime had separate rates, such as, Excise @ 12.36 % and Service Tax @ 14%.
With GST, there is only one CGST rate and a uniform rate of SGST across all states.

3. Cascading Effect

Credit of CST and various other indirect taxes isn’t allowed in the previous tax structure,
whereas under GST the entire concept of CST has been eliminated with introduction of IGST.

4. Tax burden on Tax Payer

Previously the tax burden on tax payer was considerably high. With GST on board, tax
burden has reduced significantly since all taxes are integrated, and the burden is split equitably
between manufacturing and services.

5. Cost Burden on Consumers

Certain taxes became part of cost due to presence of cascading effect. But, with the simple
mechanism of GST, cost burden has reduced by removing such effect and providing credit.

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6. Concurrent Power
Pre-GST, there was no such power to both Centre and State on same subject tax matter. With
GST on board, both Centre and State are vested with the concurrent power to make laws with
respect to goods and services tax, as proposed in Article 246A of the Constitution. The intra-state
trade now comes under the jurisdiction of both centre and state; while inter-state trade and
commerce is “exclusively” under central government jurisdiction.

7. Compliance

Previously, tax compliance was complicated owing to the multiplicity of laws and their
provisions to be followed. With GST, tax compliance would be much easier, as only one law
subsuming other taxes would need to be followed.

8. Transparent Tax Administration

Previously, tax was levied at two stages in broad manner production and consumption, i.e., when
product moves out of factory. and also at retail outlet. GST is to be levied only at final
destination of consumption and not at various points. This brings more transparency and
corruption free tax administration.

Page | 22
  Existing taxes subsumed under GST.

The following are the disparate taxes (levied by the Centre and States) which will be subsumed
under the new dual-GST regime.

A. Taxes currently levied and collected by the Centre:

 Central Excise Duty

 Duties of Excise (Medicinal and Toilet Preparations)

 Additional Duties of Excise (Goods of Special Importance)

 Additional Duties of Excise (Textiles and Textile Products)

 Additional Duties of Customs (commonly known as CVD)

 Special Additional Duty of Customs (SAD)

 Service Tax

 Central Surcharges and Cesses so far as they relate to supply of goods and services

B. Taxes currently levied and collected by the States:

 State VAT

 Central Sales Tax

 Luxury Tax

 Entry Tax (all forms)

 Entertainment and Amusement Tax (except when levied by the local bodies)

 Taxes on advertisements

 Purchase Tax

 Taxes on lotteries, betting and gambling

 State Surcharges and Cesses so far as they relate to supply of goods and services
Page | 23
  Composition scheme under GST.

Composition Scheme is a simple and easy scheme under GST for taxpayers. Small taxpayers can
get rid of tedious GST formalities and pay GST at a fixed rate of turnover. This scheme can be
opted by any taxpayer whose turnover is less than Rs. 1.0 crore*.

A. Eligibility For GST Composition Scheme

Getting registered under composition scheme is optional and voluntary. Any business which has
a turnover of less than Rs. One crore or 75 lakhs for the specified states can opt for this scheme
but on any given day, if turnover crosses the above-mentioned limit, then he becomes ineligible
and has to take registration under the regular scheme.

There are certain conditions that need to be fulfilled before opting for composition levy.

They are as follows:

 Any assesse who only deals in supply of goods can opt for this scheme that means this
provision is not applicable for service providers. However, restaurant service providers
are excluded.

 There should not be any interstate supply of goods that means businesses having only
intra-state supply of goods are eligible.

 Any dealer who is supplying goods through electronic commerce operator will be barred
from being registered under composition scheme. For example: If M/s ABC sells its
products through Flipkart or Amazon (Electronic Commerce Operator), then M/s. ABC
cannot opt for composition scheme.

 Composition scheme is levied for all business verticals with the same PAN. A taxable
person will not have the option to select composition scheme for one, opt to pay taxes for
other. For example, A taxable person has the following Business verticals separately
registered – Sale of footwear, the sale of mobiles, Franchisee of McDonald’s. Here the
composition scheme will be available to all 3 business verticals.
Page | 24
  Dealers are not allowed to collect composition tax from the recipient of supplies, and
neither are they allowed to take Input Tax Credit.
 If the person is not eligible under composition scheme, tax liability shall be TAX +
Interest and penalty which shall be equal to the amount of tax.

B. Persons who cannot opt for the composition scheme

 Supplier of service other than restaurant owners(Serving foods and non-alcoholic drinks)

 Supplier of non-taxable goods

 If the person in engage in the inter-state supply of goods.

 Supplier supplying goods through E-commerce operator, who is eligible to collect TCS

 Supplier of tobacco, pan masala, and ice cream.

Page | 25
  GST Forms for new Registeration.

GST REG-01 : Application for registration as a regular/composition dealer.

GST REG-02: Acknowledgment of receipt of application for registration, issued by GSTN.

GST REG-03: Notice seeking additional information/clarification/documents relating to

application for registration, issued by a GST Officer.

GST REG-04: Application for providing clarification/additional information/documents for

registration.

GST REG-05: Order of rejection of application for registration.

GST REG-06: Certificate of registration to regular dealer/composition dealer/tax deductor at

source/tax collector at source.

GST REG-07: Application for registration as tax deductor at source or tax collector at source.

GST REG-09: Application for registration as a non-resident taxable person.

GST REG-09A :Application for registration as a person supplying online information and
database access or retrieval services from a place outside India to a non-taxable online recipient.

GST REG-10: Application for extension of period of registration by casual taxable persons and
non-resident taxable persons.

GST REG-11: Order of allotment of temporary registration to a person who has not registered,
though liable to register.

GST REG-12: Application for allotment of Unique ID to be filed by UN bodies, embassies, etc.

GST REG-29: Report of physical verification of a business premise, to be filed by GST Officer
in cases where the Officer feels that physical verification of business premises is required after
grant of registration

Page | 26
 CHAPTER 2.
RESEARCH AND
METHODOLOGY

Page | 27
 Topics covered under Research and Methodology.

 Objectives of the study

 Limitation of the study

 Scope of the study

 Size of the sample

 Method of Data Collection

The research design constitutes the collection, measurement and analysis of data. The project
uses an exploratory research technique based on the past literature covering collections of
academic literature on GST. Here primary and secondary data are used for this project. The
method used here is questionnaire method. The tools and analysis used in this study includes
tables, pie diagram.

Page | 28
  Objectives of the study

 To understand the meaning and concept of goods and service tax (GST).

 To study the features , advantages and disadvantages of GST.

 To understand the differences between the old tax structure and the new GST.

 To obtain a comprehensive overview of consumer’s perception on GST specifically

focusing on consumer goods.

 To find out the impact of GST on consumers in their day to day life.

 To analyse the awareness of GST provisions among the consumers.

 To analyse the different rates imposed on consumer goods after implementation of GST.

 To find out the perception of the consumers and their views on newly implemented tax
system.

Page | 29
  Limitations of the study.

 Only Mumbai region has been selected for this research purpose out of the whole India.

 The sample size was small and cannot be applied to the entire population.

 Only a short period of time has been taken into consideration for this survey .

 Adequate secondary data was not available as GST has not been finalized yet, more
changes are yet to be made by the council.

 The responses provided by the consumers may not be true as they may not have
adequate knowledge about GST.

 This study has focused mainly on consumer goods rather than taking all other goods and
services.

 Limited time and resources is also one of the main limitations.

Page | 30
  Scope of the study

 This research is confined to the respondents residing at Mumbai region in Maharashtra.

 For this study , only few number of respondents were selected for the analysis of GST as
sample.

 This study is conducted to find out the views of the consumers about the newly
implemented GST in the Mumbai region .

 To know about their knowledge or awareness about the GST rates imposed on consumer
goods.

 To analyse about the amount of GST paid by them on each consumer products.

 To find out if they are aware of the concerned GST authorities and the new or recent
changes made by the GST council.

Page | 31
  Sample size of respondents

The sample size of the study was 65 . The responses were captured from the respondents from
questionnaire method. The area of study was Mumbai region.

Sampling Plan : Random selection

Data Source : Primary Data

Research Approach : Survey

Research Instrument : Questionnaire

Method of contact : Direct or Personal

Sample size of respondents : 65

Here there are some limitations due to the following :

 Limited time
 Limited resources
 Limited number of respondents to survey as the survey was taken only from the people
of Mumbai region.
 The selected respondents may not be fully aware of the actual GST provisions ,so the
answers provided by them may not be fully reliable.

Page | 32
  Method of Data collection

Data collection is the process of gathering information on variables of interest, in an established

systematic fashion that enables one to answer stated research questions, test hypothesis, and
evaluate outcomes.
There are two types of data :
 Primary Data
 Secondary Data

1.Primary Data :

It refers to the data that the investigator collects for the very first time. This type of data has not
been collected either by this or any other investigator before. A primary data will provide the
investigator with the most reliable first hand data or information about the respondents.

2.Secondary Data:

It refers to the data that the investigator collects from another source. Past investigators or agents
collect data required for their study. The investigator is the first researcher or statistician to
collect this data. Moreover ,the investigator does not have a clear idea about the intricacies of
data. There may be ambiguity in terms of the sample size and sample technique. There may be
also unreliability with respect to the accuracy of the data.

For this study I have collected data from both the methods. i.e.

 Questionnaire from Primary Method.

 Books, websites, newspapers , journals, etc. from secondary data.

Page | 33
 CHAPTER 3.
LITERATURE
REVIEW

Page | 34
An attempt has been made in this research to review available literature on consumers perception
on GST based on consumer goods.

Karthick Retal (2017):

In their research paper “A Study on consumer perception towards goods and services tax in
Kanchipuram district” found that consumers feel that the tax rates are high for the products of
daily use. They further found that consumers feel that method being followed for GST is highly
complicated and periodic evaluation of tax rates is required. Further they concluded that GST
can be successful only when business persons have a right understanding of how GST has to be
charged to the consumers.

Gowtham Ram Kumar (2017):

In his study titled “Impact of GST on consumer spending ability in Chennai City” concluded
that consumers are left with less money after GST, rise in inflation level and fall in prices of
certain goods after GST implementation. He further concluded that GST rates will have a
significant impact on the spending ability of the consumers and suggested that benefits of input
tax credit must be transferred by the companies to the consumers.

Sony Pandey, Tax Researcher at H & R Block India (December 24, 2017):
The new tax regime has made the market go up in the shortest time by boosting the FMCG
Industry and bringing in different benefits to the economy. All the major players in the Industry
have welcomed GST with open arms. However, few firms in the sector are diversely affected by
the tax rate charged on their products.

Radhika Mervin, The Hindu Editor, (June 25, 2017):

For most segments within the FMCG space, GST bring good tidings on the back of lower tax
incidence when compared to the total tax paid pre-GST . In particular, house hold/ personal care
segment is likely to gain the most, with lose to 5-7 percentage point reduction in indirect taxation
with GST rates on each of these products fixed at a lower 18percent, companies with this space
are likely to gain.

Page | 35
Kumar (2014):

In his paper titled “Goods and Service Tax in India-A way forward stated that GST will be
charged for all the goods and services except for those items that are exempted from the GST.
The author further stated that the proposed GST will be an implemented as dual model GST. The
author further states that various central taxes will be subsumed under the new tax regime and
points out the various benefits that can be expected from the goods and services tax.

Ishitha Guptha (2014):

In her study stated that implementation of GST in the Indian framework will lead to
commercial benefits which were untouched by the VAT system and would essentially lead to
economic development. Hence GST may usher in the possibility of a collective gain for industry,
trade, agriculture and common consumers as well as for the Central Government and the State
Government.

Syed Mohd Ali Taqvi (2013):

Studied the challenges and opportunities of Goods and Service Tax in India. He explained that
GST is only indirect tax that directly affects all sectors and sections of our country. It is
aiming at creating a single, unified market that will benefit both corporates and economy. He
also explained the proposed GST model will be implemented parallel by the central and
state governments as Central GST and State GST respectively.

Rajib Dahal (2010):

In this article, I have started with the introduction, in general of GST and have tried to highlight
the objectives the proposed GST is trying to achieve. Thereafter, I have discussed the possible
challenges and threats; and then, opportunities that GST brings before us to strengthen our free
market economy. As a part of challenges, I have also highlighted the current constitutional set up
for power of states to levy tax and the possible amendments and reactions that may emanate in
the future.

Page | 36
Halakhandi, (2007):

GST was supposed to be introduced in India way back in 2010. It has been getting postponed
due to various reasons major one being getting to a consensus between the various states and the
center for compensation. The author in the paper has discussed the existing laws in India for
indirect taxes, the VAT laws in various states with their advantages and disadvantages, the
impact of the proposed GST, the compliances under the proposed GST etc. The author has also
used various numerical examples to demonstrate how GST is cost effective.

Page | 37
 CHAPTER 4.
DATA ANALYSIS,
INTERPRETATION
AND
PRESENTATION.

Page | 38
An attempt has been made to analyze and interpret the data collected on the topic :
Consumer’s Perception towards GST based on consumer goods through questionnaire method.

1.Classification of respondents on the basis of gender.

Gender

39%

Male
61%
Female

Sr.no Gender No. of respondents Percentage

1 Male 25 39%
2 Female 40 61%
TOTAL 65 100%

Interpretation:
From the above pie diagram it is clear that out of the total number of respondents, 39% are male
and 61% are female.

Page | 39
 2. Classification of respondents on the basis of Age factor.

AGE

27%

Below 25
55%
26-45
Above 45
18%

Sr.no Age group No. of respondents Percentage

1 Below 25 35 55%
2 26-45 12 18%
3 Above 45 18 27%
Total 65 100%

Interpretation:
From the above pie diagram it is clear that out of the total number of respondents, 55% of
respondents are below 25 years of age, 18% of respondents are in between 26 – 45 years of age
and remaining 27% of respondents are above 45 years of age.

Page | 40
 3. Classification of respondents on the basis of marital status.

MARITAL STATUS

39%

61%
Married
Unmarried

Sr.no Marital Status No. of respondents Percentage

1 Married 25 39%

2 Unmarried 40 61%

Total 65 100%

Interpretation:
From the above pie diagram it is clear that out of the total number of respondents, 39% are
married and remaining 61% are unmarried.

Page | 41
 4.Classification of respondents on the basis of occupation.

OCCUPATION

9%

31% Business
55% Service
Profession
5% Others

Sr.no Occupation No. of respondents Percentage

1 Business 6 9%
2 Service 20 31%
3 Profession 3 5%
4 Others 36 55%
Total 65 100%

Interpretation:
From the above pie diagram it is clear that out of the total number of respondents, 9% fall under
the category of business , 31% fall under the category of service , 5% fall under the category of
profession and the remaining 55% of respondents fall under the category of others.

Page | 42
 5.Classification of respondents on the basis of qualification.

QUALIFICATION

15%
30%

15% SSC
HSC
Graduate
Post graduate
40%

Sr.no Qualification No. of respondents Percentage

1 SSC 10 15%
2 HSC 10 15%
3 Graduate 26 40%
4 Post Graduate 19 30%
Total 65 100%

Interpretation:
From the above pie diagram it is clear that out of the total number of respondents, 15% of
respondents fall under the category of ssc, 15% of respondents fall under the category of hsc,
40% of respondents fall under the category of graduate and the remaining 30% fall under the
category of post graduate.

Page | 43
 6.GST is an important tax reform in India.

3%
21%

Agree
Disagree
Neutral
76%

Sr.no Response No. of respondents Percentage

1 Agree 14 21%
2 Disagree 49 76%
3 Neutral 2 3%
Total 65 100%

Interpretation:

From the above pie diagram, it is clear that out of the total no of respondents, 21% of the
respondents have agreed to the term GST is an important tax reform in India, whereas 76% of the
respondents have disagreed to this and remaining 3% of the respondents have a neutral opinion .

Page | 44
 7.Are you aware of GST authorities in India?

24%

YES
NO
76%

Sr.no Response No. of respondents Percentage

1 Yes 49 76%
2 No 16 24%
Total 65 100%

Interpretation:

From the above pie diagram, it is clear that out of the total no of respondents 76% of the
respondents are aware of the GST authorities in India whereas 24% of the respondents are not
aware of the GST authorities in India.

Page | 45
 8.Do you know the different rates of GST imposed on consumer goods?

24%

YES
NO
76%

Sr.no Response No. of respondents Percentage

1 Yes 49 76%
2 No 16 24%
Total 65 100%

Interpretation:

From the above pie diagram , it is clear that out of the total no of respondents 76% of the
respondents are aware of the different rates of GST imposed on consumer goods whereas 24% of
the respondents are not aware of this.

Page | 46
 9.Are you aware of the recent changes made by the GST council?

49%
51%
YES
NO

Sr.no Response No. of respondents Percentage

1 Yes 33 51%

2 No 32 49%

Total 65 100%

Interpretation:

From the above pie diagram, it is clear that out of the number of respondents, 51% of the total
number of respondents are aware of the recent changes made by the GST council whereas 49%
are unaware of the changes.

Page | 47
 10.Do you know the amount of GST paid on consumer goods you buy?

24%

YES
NO
76%

Sr.no Response No. of respondents Percentage

1 Yes 49 76%
2 No 16 24%
Total 65 100%

Interpretation:

From the above pie diagram, it is clear that out of the total number of respondents, 76% of the
respondents has agreed that they know the amount of GST paid on consumer goods they buy and
the remaining 24% has denied to the fact.

Page | 48
 11.GST has increased the tax burden on consumers.

36% 40%

AGREE
DISAGREE
NEUTRAL

24%

Sr.no Response No. of respondents Percentage

1 Agree 26 40%
2 Disagree 16 24%
3 Neutral 23 36%
Total 65 100%

Interpretation:

From the above pie diagram, it is clear that out of the total number of respondents ,40% of the
respondents has agreed to the term that GST has increased the tax burden on consumers , 24% of
the respondents have disagreed to this term and the remaining 36% of the respondents have a
neutral opinion about this statement.

Page | 49
 12.The rates of tax imposed on consumer goods are very high after
implementation of GST.

15%

AGREE
27% 58%
DISAGREE
NEUTRAL

Sr.no Response No. of respondents Percentage

1 Agree 38 58%
2 Disagree 17 27%
3 Neutral 10 15%
Total 65 100%

Interpretation:

From the above pie diagram , it is clear that out of the total number of respondents, 58% of the
respondents has agreed to the term that rates of tax imposed on consumer goods are very high
after implementation of GST whereas 27% has disagreed to this term and the remaining 15%
has a neutral opinion about this term.

Page | 50
 13.GST is very difficult to understand.

30% 30%

AGREE
DISAGREE
NEUTRAL

40%

Sr.no Response No. of respondents Percentage

1 Agree 20 30%
2 Disagree 25 40%
3 Neutral 20 30%
Total 65 100%

Interpretation:

From the above pie diagram it is clear that out of the total number of respondents, 30% of the
respondents has agreed to the term that GST is very difficult to understand whereas 40% has
disagreed to the term and the remaining 30% of the respondents has a neutral opinion about this
term.

Page | 51
 14.The provisions of GST has confused the customers.

27%

AGREE
61% DISAGREE
12%
NEUTRAL

Sr.no Response No. of respondents Percentage

1 Agree 40 61%
2 Disagree 8 12%
3 Neutral 17 27%
Total 65 100%

Interpretation:

From the above pie diagram , it is clear that out of the total number of respondents ,61% of the
respondents has agreed to the term that provisions of GST has confused the customers whereas
12% has disagreed to the term and the remaining 27% of the respondents has a neutral opinion
about this term.

Page | 52
 15.GST is a good taxation method compared to sales and service tax.

21%

AGREE
15%
64% DISAGREE
NEUTRAL

Sr.no Response No. of respondents Percentage

1 Agree 41 64%
2 Disagree 10 15%
3 Neutral 14 21%
Total 65 100%

Interpretation:

From the above pie diagram , it is clear that out of the total number of respondents, 64% of the
respondents has agreed to the term that GST is a good taxation method compared to sales and
service tax whereas 15% has disagreed to this term and the remaining 21% has a neutral opinion
about this term.

Page | 53
 16.GST will ultimately lead to an increase in cost of living.

27%

52% AGREE
DISAGREE

21% NEUTRAL

Sr.no Response No. of respondents Percentage

1 Agree 34 52%
2 Disagree 14 21%
3 Neutral 17 27%
Total 65 100%

Interpretation:

From the above pie diagram , it is clear that out of the total number of respondents, 52% of the
respondents has agreed to the term that GST will ultimately lead to an increase in cost of living,
whereas 21% has disagreed to this term and the remaining 27% has a neutral opinion about this
term.

Page | 54
 17.GST will impact customer’s purchasing power negatively.

27%
36%

AGREE
DISAGREE
NEUTRAL
37%

Sr.no Response No. of respondents Percentage

1 Agree 18 27%

2 Disagree 24 37%
3 Neutral 23 36%

Total 65 100%

Interpretation:

From the above pie diagram , it is clear that out of the total number of respondents 27% of the
respondents has agreed to the term that GST will impact customer’s purchasing power
negatively whereas 37% of the respondents has disagreed to this term and the remaining 36% of
the respondents has a neutral opinion about this term.

Page | 55
 CHAPTER 5 :
CONCLUSIONS
AND SUGGESTIONS

Page | 56
 Conclusion

 GST is a consumption based tax, therefore taxes are paid to the state where the goods
and services are consumed and not in the state in which it was produced.

 IGST complicates the tax collection for state governments disabling them to collect tax
owed to them directly from the central government.

 Under the previous system , a state would have to only deal with a single government in
order to collect tax revenue.

 This study highlights the overall overview of customer’s perception on GST based on
consumer goods in Mumbai region of Maharashtra.

 The Government of India has to put in more effort to ensure that the consumers have a
clear understanding of the GST provisions.

 Efforts have to be made to inculcate deep and clear knowledge of GST among the youth
and students.

 The government has to take steps to develop a positive attitude among the consumers
towards GST.

 Good understanding about the GST provisions among the consumers is more important
as it can generate a positive impact towards the acceptance of GST.

 The concerned authority can undertake various publicity programs to promote GST
among the consumers .

 They can also inculcate the different rates imposed on GST by providing various
guidance programs.

Page | 57
 Suggestions

GST is a landmark legislation in independent India and every Indian should be proud of it. This
has brought the concept of “ One Nation- One Tax” in our country. The convergence of
multiplicity of taxes (about 17) and harmonizing the varying interests of several states and union
territories is a phenomenal achievement, to say the least. To enact a law , that takes care of
several concerns is a difficult tax and a bold initiative has resulted in the enactment of this
masterpiece legislation.

 There should be a special focus on awareness of GST provisions among consumers.

 The authorities must conduct various programs on GST rules and regulations so that the
consumers can have a wide knowledge about GST.

 According to the consumers there should be a smooth , transparent and simple transaction
provisions which is easy and clear to understand .

 The consumers were not well informed about the implementation of the GST in advance
so it is the duty of the concerned authority to provide guidelines ,procedures about GST
to the consumers.

 The authorities must provide detailed explanation on the rates imposed on consumer
goods so that the consumption pattern of the consumer does not get affected.

 The government must ensure good management of the revenue collected from GST.

Page | 58
BIBLIOGRAPHY

Page | 59
 Websites

 www.investopedia.com

 https://cleartax.in

 https://indiafilings.com

 www.taxmann.com

 https://www.profitbooks.net

 www.paisabazaar.com

 https://cbec-gst.gov.in

 www.gstcouncil.gov.in

Books and Journals

 Practical GST guide by Institute of Business Accounting.

 Indirect Tax – Introduction of Goods and Service Tax, Manan Prakashan.

 Journal of commerce and management thought 8(2) , 219, 2017

 Journal of Budgetary research review (BRR) ,2067-1784, 2012

Page | 60
ANNEXURE

Page | 61
 Questionnaire

Topic : Customer’s perception on GST based on consumer goods.

1.Gender

 Male

 Female

2. Age

 Below 25

 26-45

 Above 45

3.Marital status

 Married

 Unmarried

4.Occupation

 Business

 Service

 Profession

 Other

Page | 62
5.Qualification

 SSC

 HSC

 Graduate

 Post graduate

6.GST is an important tax reform in India.

 Agree

 Disagree

 Neutral

7.Are you aware of GST authorities in India?

 Yes

 No

8.Do you know the different rates of GST imposed on consumer goods in India?

 Yes

 No

9.Are you aware of the recent changes made by the GST council?

 Yes

 No

Page | 63
10.Do you know the amount of GST paid on consumer goods you buy?

 Yes

 No

11.GST has increased the tax burden on consumers.

 Agree

 Disagree

 Neutral

12.The rates of tax imposed on consumer goods are very high after implementation of
GST.

 Agree

 Disagree

 Neutral

13. GST is very difficult to understand.

 Agree

 Disagree

 Neutral

14.The provisions of GST has confused the customers.

 Agree

 Disagree

 Neutral

Page | 64
15.GST is a good taxation method compared to sales and service tax.

Agree

Disagree

Neutral

16.GST will ultimately lead to an increase in cost of living.

 Agree

 Disagree

 Neutral

17. GST will impact customer’s purchasing power negatively.

 Agree

 Disagree

 Neutral

Page | 65