Model Curriculum

Cloud Administrator
SECTOR: IT-ITeS
SUB-SECTOR: FUTURE SKILLS
OCCUPATION: CLOUD COMPUTING
REF ID: SSC/Q8306, V1.0
NSQF LEVEL: 6

Cloud Administrator
 Complying to the National occupation standards of
Job Role / Qualification Pack: ‘Cloud Administrator’ QP No. ‘SSC/Q8306 NSQF Level 6’

May 29th 2019

May 29th 2020

Cloud Administrator
 TABLE OF CONTENTS

1. Curriculum 01
2. Trainer Prerequisites 16
3. Assessment Criteria 17

Cloud Administrator
Cloud Administrator
CURRICULUM / SYLLABUS

This program is aimed at training candidates for the job of a “Cloud Administrator”, in the “IT-
ITeS” Sector/Industry and aims at building the following key competencies amongst the learner

Program Name Cloud Administrator

Qualification Pack
Name and Reference SSC/Q8306, V1.0
ID.

Version No. 1.0 Version Update Date 29/05/2019

Pre-requisites to Bachelor’s Degree in Engineering / Technology / Statistics /

Training Mathematics / Computer Science/ Physical Sciences

Training Outcomes After completing this programme, participants will be able to:

• Explain different types of cloud deployment and service models

• Assess global standards and regulations for aspects of data
administration and governance such as storage, security,
privacy and monitoring.
• Use development tools, frameworks, platforms, libraries and
packages to test hardware and software systems
• Explain how different departments and IT assets work together
along with an understanding of Intellectual Properties, regulatory
standards and IT budget
• Ensure the compliance of governance rules and policies of the
organization by implementing and monitoring them using
standard tools
• Regulate the usage, maintenance and upgradation of cloud
resources through effective backup/recovery and upgradation
plans
• Monitor the billing and usage of cloud resources across multiple
cloud vendors using standard tools
• Create and monitor a release or deployment keeping in mind the
budget and overall objectives of organization
• Develop knowledge, skills and competence in Cloud computing
technologies
• Build alliances and maintain healthy relationships at the
workplace
• Leverage different skills to build and maintain client satisfaction

Cloud Administrator 1
This course encompasses 10 out of 10 National Occupational Standards (NOS) of “Cloud
Administrator” Qualification Pack issued by “IT-ITeS Sector Skills Council”.

Sr.
Module Key Learning Outcomes Equipment Required
No.
1 IT-ITeS/BPM • Explain the relevance of the • Whiteboard and Markers
Industry – An IT-ITeS sector • LCD Projector and Laptop for
Introduction • State the various sub- presentations
sectors in the IT-ITeS sector • Lab equipped with the following:
Theory Duration
(hh:mm) • Detail the nature of work • PCs/Laptops
06:00 performed across the sub- • Chart paper and sketch pens
Practical Duration sectors • Internet with Wi-Fi (Min 2
(hh:mm) • List organizations in the Mbps Dedicated)
03:00 sector
Corresponding • Discuss the evolution of the
NOS Code sub sectors and the way
Bridge Module forward
• Explain the disruptions
happening across the IT-
ITeS sector
2 Future Skills – An • Discuss the general • Whiteboard and Markers
Introduction overview of the Future Skills • LCD Projector and Laptop for
sub-sector presentations
Theory Duration
(hh:mm) • Describe the profile of the • Lab equipped with the following:
01:00 Future Skills sub-sector • PCs/Laptops
Practical Duration • Explain the various • Chart paper and sketch pens
(hh:mm) occupations under this sub- • Internet with Wi-Fi (Min 2
01:00 sector Mbps Dedicated)
• List key trends across the
Corresponding
NOS Code occupations in this sub-
Bridge Module sector
• List various roles in the
Future Skills sub-sector
3 Cloud computing – • Define the term “Cloud • Whiteboard and Markers
An Introduction computing” • LCD Projector and Laptop for
Theory Duration • Provide an overview of the presentations
(hh:mm) history of Cloud computing • Provision for word processor and
01:00 • Discuss the evolving presentation software
information technology • Lab equipped with the following:
Practical Duration landscape and the
(hh:mm) • PCs/Laptops
importance and relevance
01:00 • Internet with Wi-Fi (Min 2
of cloud technologies
Mbps Dedicated)
Corresponding • State the key business
NOS Code drivers for the adoption of
Bridge Module cloud technologies
• Explain the different types
of cloud service models

Cloud Administrator 2
 (such as SaaS, PaaS, IaaS
etc.)
• Explain the different types
of cloud deployment
models (such as private
cloud, public cloud, hybrid
cloud, multi-cloud etc.)
• List prospective cloud
technology use cases and
applications within your
area of expertise
4 Global Standards • Identify general principles • Whiteboard and Markers
and Regulations and basic concepts of data • LCD Projector and Laptop for
management standards presentations
Theory Duration
across the globe
(hh:mm) • Provision for word processor and
06:00 • Identify the key actors presentation software
under the regulations and
• Lab equipped with the following:
Practical Duration understand their roles
(hh:mm) • PCs/Laptops
03:00 • Evaluate the rights of data
owners • Internet with Wi-Fi (Min 2 Mbps
Dedicated)
Corresponding • Evaluate various
NOS Code enforcement and
Bridge Module
compliance mechanisms
• Demonstrate actions in
accordance with
enforcement and
compliance obligations
5 Development Tools • Develop good programming • Whiteboard and Markers
and Usage style and documentation • LCD Projector and Laptop for
habit presentations
Theory Duration
(hh:mm) • Use scripting languages to • Provision for word processor and
02:00 automate tasks and write presentation software
simple programs
• Lab equipped with the following:
Practical Duration
• Use appropriate tools for
(hh:mm) • PCs/Laptops
02:00 building, debugging,
testing, tuning and • Internet with Wi-Fi (Min 2
Mbps Dedicated)
Corresponding maintaining programs
NOS Code • Configure operating system
Bridge Module
components
• Identify software
development needs and
changes
• Use various cloud
computing platforms and
services

Cloud Administrator 3
 • Apply the principles of code
and design quality
4 IT Assessment • State different components • Whiteboard and Markers
(such as compute systems, • LCD Projector and Laptop for
Theory Duration storage systems, network
(hh:mm) presentations
systems etc.) that constitute
10:00 • Provision for word processor and
a cloud platform/service
presentation software
Practical Duration • Describe common IT
• Lab equipped with the following:
(hh:mm) processes in an
15:00 organization and explain • PCs/Laptops
how internal departments • Chart paper and sketch pens
Corresponding
NOS Code interact with each other • Internet with Wi-Fi (Min 2
SSC/N8324 • Explain what are intellectual Mbps Dedicated)
properties (IPs) and how to
identify and map the IPs of
the organization
• Explain how to identify
cyber-security threats and
risks
• Discuss different tests to
identify security
vulnerabilities
• Discuss different regulatory
and compliance standards
associated with data
protection and application
security
• Discuss how IT budgets are
created and allocated to
different departments and
workloads in an
organization
• Define SLAs (service level
agreements) and explain
how are they created
5 Cloud Governance • Describe what are the • Whiteboard and Markers
Rules and Policies standard systems • LCD Projector and Laptop for
configurations prescribed presentations
Theory Duration
for cloud deployment
(hh:mm) • Provision for word processor and
10:00 • Mention the best practices presentation software
for systems administration
• Lab equipped with the following:
Practical Duration on cloud
(hh:mm) • PCs/Laptops
30:00 • Discuss how to create
policies for governing • Chart paper and sketch pens
Corresponding resource provisioning and • Internet with Wi-Fi (Min 2
NOS Code consumption Mbps Dedicated)

Cloud Administrator 4
 SSC/N8325 • Explain how to implement
system configuration
policies and standards on
cloud
• Explain the concepts of
Identity and Access
Management (IAM)
• Discuss methodologies to
regulate access to systems
deployed on cloud
• Discuss how to monitor the
performance of systems
deployed on cloud
• Discuss the best practices
for acquiring and
implementing new
technology products in the
organization
• Describe how to asses and
partner with technology
vendors
• Explain how to define IPs
and third-party liabilities
while partnering with
vendors
• Discuss what is an asset
management plan and how
to create one
• Explain how to select and
implement appropriate
regulatory and compliance
standards
• Discuss how to track and
monitor compliance of
governance rules using
software and tools
• Explain how to leverage
analytics to generate
insights and reports on
compliance of governance
rules
• Discuss how to define an
assessment cycle to ensure
compliance of governance
rules

Cloud Administrator 5
 6 Cloud Provisioning • Describe how to allocate • Whiteboard and Markers
resources on cloud • LCD Projector and Laptop for
Theory Duration
(hh:mm) • Describe IT budgets and presentations
10:00 explain how are they • Provision for word processor and
allocated for different presentation software
Practical Duration departments when
• Lab equipped with the following:
(hh:mm) operating on cloud
32:00 • PCs/Laptops
• Provide an understanding
of recommended cloud • Chart paper and sketch pens
Corresponding
NOS Code governance policies • Internet with Wi-Fi (Min 2
SSC/N8327 Mbps Dedicated)
• Discuss how to maintain
and manage systems
configurations
• Discuss the concept of
Infrastructure as a Code
(IaC)
• Discuss how to automate
the provisioning of resource
on cloud using scripts and
configurations management
tools
• Explain how to create a
disaster recovery
environment and a backup
of systems deployed on
cloud
• Mention the best practices
for implementing disaster
recovery plan in the
organization
• Explain how to create the
backup and restore
systems using appropriate
tools
• Explain how to plan for
installation of software,
hardware and network
updates and patches
• Describe best practices to
install software, hardware
and network updates and
patches
• Mention how to capture and
maintain system log data

Cloud Administrator 6
 • Explain how to analyze and
comprehend system log
data
• Discuss how to track and
monitor compliance of
governance rules using
appropriate tools
7 Cloud Usage and • Describe different system • Whiteboard and Markers
Billing parameters available to • LCD Projector and Laptop for
measure and monitor the presentations
Theory Duration
performance of systems
(hh:mm) • Provision for word processor and
10:00 deployed on cloud
presentation software
• Explain how to define KPIs
• Lab equipped with the following:
(Key Performance
Practical Duration Indicators) to measure the • PCs/Laptops
(hh:mm) • Chart paper and sketch pens
performance of systems
20:00
deployed on cloud • Internet with Wi-Fi (Min 2
Corresponding • Discuss how to define Mbps Dedicated)
NOS Code threshold parameters for the
SSC/N8328 systems deployed
• Explain how to define
actions to be undertaken
when the desired threshold
parameters are reached
• Describe the billing models
under different cloud
deployment models and
how are they managed
across multiple cloud
service providers
• Mention popular tools for
managing billings across
multiple cloud service
providers
• Provide an understanding of
how to analyze and interpret
system log data
• Explain how to leverage
analytical tools to generate
insights on system
performance, usage and
expenditure
8 Release or • Describe what is a • Whiteboard and Markers
Deployment Plan deployment plan • LCD Projector and Laptop for
Theory Duration • Explain how to define the presentations
(hh:mm) goals of a deployment plan

Cloud Administrator 7
 14:00 • Explain how to identify • Provision for word processor and
critical success factors for presentation software
implementing a deployment • Lab equipped with the following:
Practical Duration
plan
(hh:mm) • PCs/Laptops
20:00 • Discuss how to identify key
• Chart paper and sketch pens
stakeholders and create a
project organization chart • Internet with Wi-Fi (Min 2
Mbps Dedicated)
Corresponding • Describe how to define key
NOS Code roles and distribute
SSC/N8329
responsibilities
• Explain how to define the
reporting structure for
successful implementation
of a release or deployment
plan
• Discuss how to define
critical milestones and a
project schedule for a
deployment plan
• Explain how to identify key
dependencies of the
deployment plan
• Explain how to identify
different resources required
to implement the release or
deployment plan
• Discuss how to create a
budget for the deployment
project
• Mention ways to identify
risks and constraints
associated with the project
• Explain how to define KPIs
(Key Performance
Indicators) to monitor and
measure implementation of
the release or deployment
plan
• Discuss how to monitor and
manage project schedules
and delivery using standard
tools
• Explain how to generate
periodic project progress
report

Cloud Administrator 8
 9 Develop Knowledge, • Recognize the importance • Whiteboard and Markers
Skills and of self-development • LCD Projector and Laptop for
Competence
• Identify knowledge and presentations
Theory Duration skills required for the job • Provision to write emails and send
(hh:mm) • Identify avenues for self- in the lab
06:00 development • Lab with provision for internet,
• Create plans for self- email, word processor and
Practical Duration development presentation software
(hh:mm) • Develop a customer centric • Chart paper, markers, picture
19:00 attitude magazines and old newspapers
• Collaborate with team to
work effectively
Corresponding
NOS Code
SSC/N9005
10 Build and Maintain • Recognize the importance • Whiteboard and Markers
Relationships at the of open and effective • LCD Projector and Laptop for
Workplace communication presentations
Theory Duration • Discuss methods that build • Provision to write emails and send
(hh:mm) rapport such as in the lab
10:00 remembering names, being • Lab with provision for internet,
empathetic, mirroring, etc. email, word processor and
• Meet colleagues/clients and presentation software
Practical Duration
build new professional • Chart paper, markers, picture
(hh:mm)
15:00 relationships with them magazines and old newspapers
• Discuss the importance of
active listening
Corresponding
• Apply different approaches
NOS Code
SSC/N9006 for conflict management
• Apply different approaches
to recognize and motivate
others
• Show appreciation to
colleagues and swiftly
address their concerns
• Discuss methods for
becoming a supportive team
player
• Discuss methods to
maintain relationships with
colleagues/clients

Cloud Administrator 9
 11 Client Satisfaction • Define the needs and • Whiteboard and Markers
perspectives of the client • LCD Projector and Laptop for
Theory Duration • Discuss how to manage presentations
(hh:mm)
10:00
client expectations • Provision to write emails and send
• Ensure timely delivery of in the lab
client requirements • Lab with provision for internet,
Practical Duration • Provide continuous email, word processor and
(hh:mm) updates on project/activity presentation software
15:00
status and changes in • Chart paper, markers, picture
timelines magazines and old newspapers
• Build rapport and
Corresponding
collaborate with the client
NOS Code
SSC/N9007
Total Duration: Unique Equipment Required
272.00 • Whiteboard and Markers
• LCD Projector and Laptop for presentations
Theory Duration • Lab equipped with the following: -
96:00 • PCs/Laptops
• Internet with Wi-Fi (Min 2 Mbps Dedicated)
Practical Duration
176:00 • Provision to write emails and send in the lab
• Chart paper, markers, picture magazines and old newspapers

Popular Software Tools

(At least one of the tools listed below is required)

Cloud monitoring tools: Amazon Cloudwatch, Microsoft Cloud

monitoring, AppDynamics, Retrace etc.
Configuration management tools: Puppet, Chef, Ansible, CFEngine,
JUJU, Bamboo
Workflow management tools: Evernote, Jira, VersionOne, Workzone,
Scrum Mate etc.

Grand Total Course Duration: 272 Hours, 0 Minutes

(This syllabus/ curriculum has been approved by SSC: IT- ITeS Sector Skills Council NASSCOM)

Cloud Administrator 10
Trainer Prerequisites for Job role: “Cloud Administrator” mapped to
Qualification Pack: “SSC/Q8306, V1.0”

Sr.
No. Area Details

1 Description To deliver accredited training service, mapping to the curriculum detailed

above, in accordance with the Qualification Pack SSC/Q8306, V1.0
2 Personal This job may require the individual to work independently
Attributes and take decisions for his/her own area of work. The individual should have
a high level of analytical thinking ability, passion for Cloud computing
technologies, and attention for detail, should be ethical, compliance and
result oriented, should also be able to demonstrate interpersonal skills, along
with willingness to undertake desk-based job with long working hours.

3 Minimum Graduate in any discipline preferably Science/Computer Science/Electronics

Educational and Engineering /Information Technology
Qualifications
4a Domain Certified for Job Role: “Cloud Administrator” mapped to QP: “SSC/Q8306,
Certification V1.0”. Minimum accepted score is 80%

4b Platform Recommended that the trainer is certified for the Job role “Trainer” mapped
Certification to the Qualification Pack “MEP/Q2601”. Minimum accepted score is 80%
aggregate
5 Experience 5+ years of work experience/internship in Cloud Administrator or related roles

Cloud Administrator 11
 Criteria For Assessment Of Trainees
Job Role Cloud Administrator
Qualification Pack SSC/Q8306, V1.0

Sector Skill Council IT-ITeS

Guidelines for Assessment

1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each
Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also
lay down proportion of marks for Theory and Skills Practical for each PC.
2. The assessment for the theory part will be based on knowledge bank of questions created by the
SSC.
3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected
elective/option NOS/set of NOS.
4. Individual assessment agencies will create unique question papers for theory part for each
candidate at each examination/training center (as per assessment criteria below).
5. Individual assessment agencies will create unique evaluations for skill practical for every student at
each examination/training center based on this criterion.
6. To pass a QP, a trainee should score an average of 70% across generic NOS’ and a minimum of
70% for each technical NOS
7. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.

Cloud Administrator 12
 Compulsory NOS
Marks Allocation
Total Marks: 800

Assessment Assessment Criteria for Skills

Total Marks Out Of Theory
outcomes outcomes Practical

1. SSC/N8324 PC1. analyze 19 6 13

Develop an infrastructure components
understanding that are already deployed
of how different in the cloud
departments
and IT assets PC2. analyze how the 19 6 13
work together in different departments in
the organization the organization work
together

PC3. identify the different 12 4 8

Intellectual Properties
(IPs) that exist in the
organization

PC4. identify the security 12 4 8

threats and risks that are 100
associated with the
assets

PC5. identify regulatory 19 6 13

requirements associated
with the business of the
organization

PC6. analyze budgetary 4 1 3

constraints associated
with IT spends

PC7. analyze different 15 5 10

SLAs and other standards
that the organization
adheres to

Total 100 32 68

2. SSC/N8325 PC1. comply by the cloud 13 4 9

Comply by the system configuration
cloud policies and standards of
governance the organization
rules and
PC2. implement cloud 100 13 4 9
policies of the
organization resource provisioning and
consumption rules and
procedures in the
organization

PC3. understand and 13 4 9

implement cloud

Cloud Administrator 13
 Compulsory NOS
Marks Allocation
Total Marks: 800

Assessment Assessment Criteria for Skills

Total Marks Out Of Theory
outcomes outcomes Practical

operations policies (such

as access, systems
monitoring)

PC4. understand and 13 4 9

implement rules for
acquiring new technology
assets, creating contracts
and managing cloud
vendors

PC5. define the IP, 3rd 3 1 2

party liability and asset
management plan

PC6. ensure the required 8 3 5

security and
regulatory/compliance
standards are
implemented in the
organization

PC7. understand 13 4 9
processes to track and
monitor compliance of
governance rules

PC8. identify automated 8 3 5

tools to monitor
compliance of
governance rules

PC9. escalate cases of 8 3 5

non-compliance of
policies to relevant
stakeholders

PC10. leverage analytics 5 1 4

to generate insights about
compliance of
governance rules

PC11. undertake 3 1 2
continuous cycles of
assessment to get things
better yet more cost-
effective

Cloud Administrator 14
 Compulsory NOS
Marks Allocation
Total Marks: 800

Assessment Assessment Criteria for Skills

Total Marks Out Of Theory
outcomes outcomes Practical

Total 100 32 68

3. SSC/N8327 PC1. create processes to 14 4 10

Provision, manage the allocation of
maintain and cloud resources keeping
upgrade cloud the budget in mind
resources as
per the policies PC2. provision systems 14 4 10
of the on cloud as per
organization governance policies of the
organization

PC3. maintain cloud 11 4 7

systems configurations
and automate systems
provisioning on cloud

PC4. provision and 8 3 5

maintain backup/recovery
and disaster recovery
environments

PC5. undertake disaster 3 1 2

recovery measure in case
100
of systems failure

PC6. ensure timely and 14 4 10

effective delivery of
software, hardware and
network upgrades and
patches

PC7. maintain systems 11 4 7

log data to analyze
systems performance and
usage

PC8. leverage cloud 11 4 7

management tools to
automate provisioning
and management of cloud
resources

PC9. track and ensure 14 4 10

compliance of
governance policies

Total 100 32 68

Cloud Administrator 15
 Compulsory NOS
Marks Allocation
Total Marks: 800

Assessment Assessment Criteria for Skills

Total Marks Out Of Theory
outcomes outcomes Practical

4. SSC/N8328 PC1. identify KPIs and 14 4 10

Monitor usage, metrics to monitor the
billing and performance of the
performance of deployed systems
cloud resources
as per the PC2. define processes to 14 4 10
policies of the track and monitor usage
organization of resources as per the
governance standards of
the organization

PC3. leverage appropriate 8 3 5

tools to track performance
metrics of the systems
deployed on cloud

PC4. define rules to 6 2 4

trigger appropriate actions
when certain thresholds
are met by the deployed
systems

PC5. conduct an analysis 100 11 4 7

of the billing model and
cycle of different cloud
systems provided by
cloud vendors

PC6. manage cloud 14 4 10

services billings across
multiple cloud services by
leveraging appropriate
tools

PC7. store systems log 11 4 7

data for future reference

PC8. leverage analytics to 14 4 10

generate insights about
systems performance,
usage and expenditure

PC9. generate periodic 8 3 5

reports to support
planning

Total 100 32 68

Cloud Administrator 16
 Compulsory NOS
Marks Allocation
Total Marks: 800

Assessment Assessment Criteria for Skills

Total Marks Out Of Theory
outcomes outcomes Practical

5. SSC/N8329 PC1. define deployment 9 3 6

Create and goals and critical success
monitor a factors
release or
deployment plan PC2. identify the relevant 9 3 6
stakeholders, both
internal and external to
the organization

PC3. list key roles and 5 1 4

responsibilities involved in
delivering the project

PC4. create a project 9 3 6

organization chart to
define a reporting
structure for successful
cloud implementation

PC5. identify critical 9 3 6

milestones to be achieved
as part of the deployment

PC6. list key 9 3 6

100
dependencies and their
criticality to the project

PC7. create a plan for 2 1 1

resources required to
undertake the project

PC8. create a cost 2 1 1

estimate for implementing
the cloud project

PC9. identify risks and 9 3 6

constraints associated
with the project

PC10. define KPIs/ 9 3 6

metrics for monitoring and
measuring successful
implementation of the
project

PC11. monitor and 7 2 5

manage project
schedules and delivery

Cloud Administrator 17
 Compulsory NOS
Marks Allocation
Total Marks: 800

Assessment Assessment Criteria for Skills

Total Marks Out Of Theory
outcomes outcomes Practical

PC12. evaluate and 5 1 4

implement appropriate
tools for monitoring
progress

PC13. escalate project 7 2 5

delays to appropriate
stakeholders

PC14. define the 9 3 6

frequency of reporting as
well as a format

Total 100 32 68

6. SSC/N9005 PC1.obtain advice and 10 0 10

Develop your guidance from
knowledge, appropriate people to
skills and develop your knowledge,
competence skills and competence

PC2.identify accurately 10 0 10
the knowledge and skills
you need for your job role

PC3.identify accurately 20 10 10
your current level of
knowledge, skills and
competence and any
learning and development
needs
100
PC4.agree with 10 0 10
appropriate people a plan
of learning and
development activities to
address your learning
needs

PC5.undertake learning 20 10 10
and development
activities in line with your
plan

PC6.apply your new 10 0 10

knowledge and skills in
the workplace, under
supervision

Cloud Administrator 18
 Compulsory NOS
Marks Allocation
Total Marks: 800

Assessment Assessment Criteria for Skills

Total Marks Out Of Theory
outcomes outcomes Practical

PC7.obtain feedback from 10 0 10

appropriate people on
your knowledge and skills
and how effectively you
apply them

PC8.review your 10 0 10
knowledge, skills and
competence regularly and
take appropriate action

Total 100 20 80

7. SSC/N9006 PC1.build rapport with 10 3 7

Build and appropriate people at the
maintain workplace
relationships at
the workplace PC2.develop new 10 3 7
professional relationships

PC3.build alliances to 10 3 7
establish mutually
beneficial working
arrangements

PC4.foster an 10 4 6
environment where others
feel respected

PC5.identify and engage 10 4 6

100
a diverse range of
influential contacts

PC6.obtain guidance from 10 3 7

appropriate people, where
necessary

PC7.attentively listen to 10 3 7
ideas and give
constructive feedback

PC8.promptly resolve 10 2 8
conflicts between team
members

PC9.work with colleagues 10 2 8

to deliver shared goals

Cloud Administrator 19
 Compulsory NOS
Marks Allocation
Total Marks: 800

Assessment Assessment Criteria for Skills

Total Marks Out Of Theory
outcomes outcomes Practical

PC10.recognize the 10 3 7
contributions made by
your colleagues

Total 100 30 70

8. SSC/N9007 PC1.gather the client 14 4 10

Build and context and requirements
maintain client
satisfaction PC2.manage fluctuating 19 6 13
client priorities and
expectations

PC3.respond to requests 19 6 13
in a timely and accurate 100
manner

PC4.continuously improve 24 7 17
service based on client
feedback

PC5.plan deliverables 24 7 17
based on client needs

Total 100 29 71

Cloud Administrator 20