LUAN MOURATO VILELA

DA SILVA
Amparo, São Paulo, Brazil
19 3808-5556
19 9 9742-3319
Sharinganninja777@live.com

OBJECTIVE

A Quick learner, motivated and hard-working individual with 5 years of experience in a customer
service position. I am fluent in English and Portuguese and know the basics of Spanish and French.
Looking to work as a Waiter/Barman at a Cruise ship. Bringing knowledge of food service etiquette.

EXPERIENCE

2020-09 – Current

Waiter/Barman

Hotel Pousada E Restaurante Shangri-Lá, Serra Negra, São Paulo

• stayed up-to-date on menu changes to offer current and accurate information and help customers select
optimal meal choices based on individual preferences.

• Shared knowledge of menu items and flavors. enabling customers to make personal decisions based on
taste and interest.

• Monitored guests for intoxication and immediately reported concerns to management, contributing to
sale and welcoming environments for all patrons.

• Kept server areas clean and stocked during service hours to increase efficiency while working tables

• Handled customer complaints professionally. resolving issues through diplomatic acknowledgment and
commitment to service.

• Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic
beverages.

• Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings.
increasing daily beverage sales by 60 %.
• Maintained customer satisfaction by clarifying questions about orders and specially items.

• Prepared beverages and filled food orders for customers.

• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning
numerous recommendations from satisfied customers.

• Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.

. Folded napkins and prepared silverware sets to provide adequate supply for host station.

• Greeted new customers, discussed specials, took drink orders and built immediate positive connections
with guests

• Collaborated with kitchen staff to correctly update customers or unavailable dishes and wail times,

• Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling
or dropping food,

• Upsold specialty items, wine selections and desserts to increase overall sales and exceed targets.

• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce
effectiveness.

• Monitored dining rooms for seating availability as well as service, safety and well-being of guests,

EDUCATION

2004-02 to 2009-06

Secondary School: Secondary School Level Isleworth & Syon School For Boys - Isleworth.
London

SKILLS

 Teamwork

 Excellent work ethic

 Training & Development

 Multitasking abilities.

 Microsoft Office

 Customer service

 Planning and Coordination

 Computer skills

2
 Reading comprehension

 Good listening skills

 Organization and Time management

 Self-motivated professional

 Flexible & Adaptable