Week 1: Plan – SAP Fiori UX for SAP S/4HANA

Unit 3: Planning the UX Strategy

Planning the UX Strategy
Scene characters

Charlie Uma
Customer UX Architect

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Planning the UX Strategy
How to start a project right

How are we going to

By defining a UX
bring all these new
strategy!
things together?

Charlie Uma
Customer UX Architect

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Planning the UX Strategy
Definition and benefits

Tailored UX Strategy

Business Benefits
Vision ▪ Helps to drive decisions
▪ Holistic approach

User Needs Technical

Capabilities

Uma Charlie
UX Architect Customer
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Planning the UX Strategy
SAP’s UX strategy

SAP Fiori 3
▪ Consistent
▪ Intelligent
▪ Intuitive

Uma
UX Architect
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Planning the UX Strategy
Start planning now!

Think about your own UX

strategy based on SAP’s vision!

What do I need to plan

my UX strategy?

Charlie Uma
Customer UX Architect

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Planning the UX Strategy
Know your UX strategy influencers
Uma
UX Architect

Customer Management End User Partner Competitor ...

Internal Environment Goals External Environment Strategic Hypothesis

Where are we now? Where do we want to What is happening How do we get there?
move to? around us?

▪ Current system ▪ Digital transformation ▪ SAP UX strategy ▪ Mobile first

landscape ▪ Paperless ▪ Trends ▪ Central point of entry
▪ Budget ▪ Mobile ▪ Technical capabilities ▪ Consistent
▪ Resources ▪ Etc. ▪ Etc.

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Planning the UX Strategy
How to plan

Ideation with Stakeholders Define UX Strategy

Internal Environment

scoping
UX
Strategy

Stakeholder

Uma
External Environment Goals Strategic Hypothesis UX Architect
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Planning the UX Strategy
Core elements of a UX strategy

Trends and
Vision
Challenges
Stakeholder

High-Level Value
Internal
Environment Roadmap

UX Strategy
Goals
Principles
UX
External and
Governance
Environment Policies

User
Strategic Landscape
Hypothesis
Types and
Interface
Charlie Uma
Customer UX Architect
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Planning the UX Strategy
UX roadmap example

2020 2021 2022 2023

Machine Paperless
3. Expand Finance Learning in
to 100% Fiori UX Finance
Expert Users

1. S/4HANA Move
Including Fiori UX 2. Central
Launchpad
1. Material
Supply Renewal
Mobile Devices Only?

2. ESS/MSS

Occasional Users Casual Users Management

Uma
UX Architect
Current Projects Potential UX Project Long-Term Project with UX Impact
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Planning the UX Strategy
Concrete influences

Do you have examples

of decisions we can
make based on our This sounds like
UX strategy? another cup of coffee!

Charlie Uma
Customer UX Architect

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Planning the UX Strategy
UX strategy influences SAP S/4HANA strategy

Conversion Strategy
▪ E.g., brownfield vs. greenfield
Architecture
▪ E.g., on premise vs. cloud
helps answer
Access
▪ E.g., mobile, internet, authentication,
devices
Usage Scenarios
▪ E.g., UX features like SAP CoPilot
Enhancement
Uma Etc…
UX Architect
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Planning the UX Strategy
Key takeaways

▪ Understand the definition and benefits of an UX strategy.

▪ Familiarize yourself with SAP’s UX strategy.
▪ Know the UX strategy influencers and core elements.
▪ Map the UX strategy to an SAP S/4HANA project.

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Thank you.
Contact information:

open@sap.com
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