New Joiner Manual

HR

2021

© 2021 QuEST Global Services Pte Ltd. The information in this document is the property of QuEST Global Services Pte Ltd. and may not be copied or communicated
to a third party or used for any purpose other than that for which it is supplied without the written consent of QuEST Global Services Pte Ltd.
 Corporate Fact Sheet

WELCOME To QuEST About QuEST

• A global product engineering and lifecycle services partner to many of
the world’s most recognised companies for over 20 years
• A trusted thinking partner enabling customers to build new products,
open new markets and maximize efficiency.
• A passionate pathfinder solving complex engineering challenges for our
customers
• Offering end to end engineering solutions across product development,
product lifecycle management and digital transformation.
• Building long term sustainable partnerships to accelerate innovation
cycles, create alternate revenue streams and enhance customer
experience
• At the forefront of the convergence of Mechanical, Electronics, Software
and Digital Services to engineer solutions for a safer, cleaner world.

Fast Facts Vision Mission Core Values

• Founded in 1997 in • Customer Focus
Schenectady, NY. Trusted thinking partners of Integrity
To Engineer Solutions for our •
• Headquarter : Singapore choice Collaboration
Customers to Advance Society •
• 11,351 employees globally

Industries

Visit our website for more details: https://www.quest-global.com/

© 2021 QuEST. All Rights Reserved. Confidential 2
 The House of QuEST
Trusted
Vision Thinking Partner of Choice

Mission
To Engineer Solutions for our Customers to Advance Society

Strategic Empowered Transformative Globally Most

Customer Engineering Integrated Admired
Objectives Centric Teams Solutions Thinkforce® Brand

Care for People

Transparent

Continuous
Innovation
Think Big,
Act Small

Learning

Agility
Culture Open &
Pillars

Core
Values Customer Focus Integrity Collaboration
Founder’s
Principles Aspiration Humility Hunger
© 2021 QuEST. All Rights Reserved. Confidential 3
 What can you look forward at QuEST

Passionate Team
Work with a team who have fun and work hard
Work with humble and hungry leaders
Opportunity to create value for yourself and others
Encouraged to try out new areas of work

Boundary Less Organization

Work on leading technologies
Work on global assignments and projects
Exposure to people of different culture
Can make difference in community

Winning Organization
Partner with customer on creating innovative solutions
Work with leading customers
Empowered to make a difference
Avenues to grow with the organization

© 2021 QuEST. All Rights Reserved. Confidential 4

 Global Delivery Organization Structure
Shrikanth Naik
Global Delivery

Piyush Jain Andrew Lewis

Software & Digital Services Industrial Engineering

Strategic Delivery Unit

Narayanan S
Head-COEs & Rav alnath Gururaj Rao Lekha K K Aj ay Kumar Dennis Mayhew
Sanj ay Sharma Sanj u Gopal
Semiconductor Rail Tech Practice Product Eng. Practice
Kamath Enterprise Application Digital Tech. Practice APAC America
Practice Staffing Practice Practice

Practice Unit

Andrew Lewis
EU

© 2021 QuEST. All Rights Reserved. Confidential 5

 APAC HRBP Structure

Global HR Head

SONIA KUTTY

HR Head - Software & Digital Services Industrial Enablers

SDU1 Engineering SDU2 SDU3

RESHMI STEPHEN

Rail Tech Product Engg. Enterprise Digital Tech. APAC Industrial APAC Enablers
Staffing Practice
Practice Practice . Application. Practice .Practice Engg. IDU31
IDU14
IDU12 IDU13 IDU16 IDU17 IDU23

JESSICA CLARA DIAS DEVI P S YOKO KAWAGUCHI NAMRATA ARORA NAMRATA ARORA JESSICA CLARA DIAS RESHMI STEPHEN

DU1201,2&3 DU1301 DU1401 HR & Ops (Pune) HR & Ops (Pune) DU2301&DU2302 APAC IDU31
Jessica Clara Dias Jaya Dhagat Anuta Shetty Kishori Kishori Anuta Shetty Trishna Shankar

DU1302 DU1402-Singapore DU2303

Tara Maria Tito Hanne Anne Jessica Clara Dias

DU1303 DU1403 DU2304

Sreekum ar Yoko Kaw aguchi Trishna Shankar

DU1304
Akhil V G

© 2021 QuEST. All Rights Reserved. Confidential 6

 Dress code
INFORMAL
BUT
SMART EVERYDAY

Refer dress code policy for more details

© 2021 QuEST. All Rights Reserved. Confidential 7
 Benefits @ QuEST

ANNUAL LEAVE & INSURANCE EMPLOYEE WFH Benefits

HOLIDAYS BENEFITS ENGAGEMENT

12 Flexi, 13 Earned Leave & Rewards & Recognition WFH reimbursement**,

Medical, Term life &
14 Calendar days COVID Competitions & Broadband & Internet
Personal Accident
Leave, Parental Leave, 10+ Fun events Allowance**
Holidays

Staff Loan Employee Wellness and

Salary Advance Service Milestones Assistance Program (EWAP)
Car Lease In House Library
Wedding Gift 24/7 COVID Medical
*Transportation Online Learning Hub
Junior Questian Advisory Helpline
*Child Care Reimbursement Skill Soft
Wellness Sessions
for women

OTHER BENEFITS LEARNING ENABLEMENT PERKS WELLNESS

**applicable only until WFH mode continues
*applicability as per pandemic regulations

© 2021 QuEST. All Rights Reserved. Confidential 8

 QuEST Insurance Benefits

TPA:

Group Medical
Voluntary Flexible Group Term Life Employee Deposit
Insurance Coverage* Personal Accident
Linked Insurance
* Family Floater : Top-Up Medical Coverage Insurance
Employee + Spouse + 2 Coverage (EDLI)
Children + INR 2 Lacs
Parents/Parents-in-law INR 3 Lacs Band 1C,1D,1E, E1,
Co-pay : 10% for INR 4 Lacs Band 1&2: INR 20 E2, E3: INR 25 Lacs Applicable as per
employee/spouse/kids, INR 6 Lacs
20% for parental claim INR 10 Lacs
Lacs the EPF
INR 15 Lacs
Band 3 : INR 50 Band 1A,1B, E4, E5, guidelines
Change in Family Status INR 20 Lacs Lacs 2B, 2A: INR 50 Lacs
(e.g. Marriage, New born etc.):
*Payable in 2 equal
Update to TPA w ith in 30days consecutive installments
from the date of event Band 3: INR 75 Lacs
though payroll

Band 1&2: INR 3 Lacs

Band 3 : INR 4 Lacs

• Enroll your dependents through TPA portal link shared via mail within the timeline, else they will not be added to the policy on an interim basis.
• COVID-19 is covered under GMC

© 2021 QuEST. All Rights Reserved. Confidential 9

 QuEST Insurance Benefits

TPA:
GMI-Voluntary Top-Up Plan

Voluntary Top-Up
2,00,000 3,00,000 4,00,000 6,00,000 10,00,000 15,00,000 20,00,000
Sum Insured (INR)

Premium
6608 8968 11328 16048 19942 24662 30562
(incl. tax)

• Enroll your dependents through TPA portal link shared via mail within the timeline, else they will not be added to the policy on an interim basis.
• COVID-19 is covered under GMC

© 2021 QuEST. All Rights Reserved. Confidential 10

 QuEST Insurance Benefits

TPA:

Group Medical Voluntary Flexible Group Term Life Employee Deposit

Personal Accident
Insurance Coverage* Top-Up Medical Coverage Insurance Linked Insurance
* Family Floater : Employee (EDLI)
+ Spouse + 2 Children + Coverage
Parents/Parents-in-law INR 2 Lacs
Co-pay : 10% for INR 3 Lacs Band 1C,1D,1E, E1,
employee/spouse/kids, 20% INR 4 Lacs Band 1&2: INR 20 E2, E3: INR 25 Lacs Applicable as per
for parental claim INR 6 Lacs Lacs the EPF
Change in Family Status INR 10 Lacs Band 3 : INR 50 Band 1A,1B, E4, E5,
(e.g. Marriage, Newborn INR 15 Lacs guidelines
Lacs 2B, 2A: INR 50 Lacs
etc.): Update to TPA with in INR 20 Lacs
30days from the date of *Payable in 2 equal
incident consecutive installments Band 3: INR 75 Lacs
though payroll

Band 1&2: INR 3 Lacs

Band 3 : INR 4 Lacs

• Enroll your dependents through TPA portal link shared via mail within the timeline, else they will not be added to the policy on an interim basis.
• COVID-19 is covered under GMC

© 2021 QuEST. All Rights Reserved. Confidential 11

 QuEST Insurance Benefits

TPA:

Group Medical Voluntary Flexible Personal Accident Group Term Life Employee Deposit
Insurance Coverage* Top-Up Medical Coverage Insurance Linked Insurance
Coverage (EDLI)
* Family Floater : Employee
+ Spouse + 2 Children + INR 2 Lacs
Parents/Parents-in-law INR 3 Lacs Band 1C,1D,1E, E1,
Co-pay : 10% for INR 4 Lacs Band 1&2: INR 20 E2, E3: INR 25 Lacs Applicable as per
employee/spouse/kids, 20% INR 6 Lacs
INR 10 Lacs
Lacs the EPF
for parental claim Band 3 : INR 50 Band 1A,1B, E4, E5,
Change in Family Status INR 15 Lacs guidelines
(e.g. Marriage, Newborn INR 20 Lacs Lacs 2B, 2A: INR 50 Lacs
etc.): Update to TPA with in *Payable in 2 equal
30days from the date of consecutive installments Band 3: INR 75 Lacs
incident though payroll

Band 1&2: INR 3 Lacs

Band 3 : INR 4 Lacs

• Enroll your dependents through TPA portal link shared via mail within the timeline, else they will not be added to the policy on an interim basis.
• COVID-19 is covered under GMC

© 2021 QuEST. All Rights Reserved. Confidential 12

 QuEST Insurance Benefits

TPA:

Group Medical Voluntary Flexible Personal Accident Group Term Life Employee Deposit
Insurance Coverage* Top-Up Medical Coverage Insurance Linked Insurance
Coverage (EDLI)
* Family Floater : Employee
+ Spouse + 2 Children + INR 2 Lacs Band 1C,1D,1E, E1,
Parents/Parents-in-law INR 3 Lacs
INR 4 Lacs
E2, E3: INR 25 Lacs Applicable as per
Co-pay : 10% for Band 1&2: INR 20
employee/spouse/kids, 20% INR 6 Lacs Lacs the EPF
for parental claim INR 10 Lacs Band 3 : INR 50
Band 1A,1B, E4, E5,
Change in Family Status INR 15 Lacs 2B, 2A: INR 50 Lacs guidelines
Lacs
(e.g. Marriage, Newborn INR 20 Lacs
etc.): Update to TPA with in *Payable in 2 equal
Band 3: INR 75 Lacs
30days from the date of consecutive installments
incident though payroll

Band 1&2: INR 3 Lacs

Band 3 : INR 4 Lacs

• Enroll your dependents through TPA portal link shared via mail within the timeline, else they will not be added to the policy on an interim basis.
• COVID-19 is covered under GMC

© 2021 QuEST. All Rights Reserved. Confidential 13

 QuEST Insurance Benefits

TPA:

Group Medical Voluntary Flexible Personal Accident Group Term Life Employee Deposit
Insurance Coverage* Top-Up Medical Coverage Insurance Linked Insurance
Coverage (EDLI)
* Family Floater : Employee
+ Spouse + 2 Children + INR 2 Lacs
Parents/Parents-in-law INR 3 Lacs Band 1C,1D,1E, E1,
Co-pay : 10% for INR 4 Lacs Band 1&2: INR 20 E2, E3: INR 25 Lacs Applicable as per
employee/spouse/kids, 20% INR 6 Lacs Lacs the EPF
for parental claim INR 10 Lacs Band 3 : INR 50 Band 1A,1B, E4, E5,
Change in Family Status INR 15 Lacs guidelines
Lacs 2B, 2A: INR 50 Lacs
(e.g. Marriage, Newborn INR 20 Lacs
etc.): Update to TPA with in *Payable in 2 equal
30days from the date of consecutive installments Band 3: INR 75 Lacs
incident though payroll

Band 1&2: INR 3 Lacs

Band 3 : INR 4 Lacs

• Enroll your dependents through TPA portal link shared via mail within the timeline, else they will not be added to the policy on an interim basis.
• COVID-19 is covered under GMC

© 2021 QuEST. All Rights Reserved. Confidential 14

 Home Care Policy for COVID
Valid from April 1st 2021 to March 31st 2022

Home Care Home Care

Policy Policy
(Option to cover your
(Sponsored by QuEST for all employees) dependents at nominal premium)

Home Care Policy

Premium details and coverage Premium (per life basis) HIGHLIGHTS
Employee Sum Insured INR 25,000 Company-sponsored
Dependent Sum insured INR 25,000 INR 213
*All amounts in INR, inclusive of Tax • Home care at nominal premium
• Parents are getting covered
Important to Note without any age limits
• No waiting period
• Enrollment for the Home Care Policy is separate from the Annual Insurance Policy • Premium rates are lower than retail
• Please refer the FAQ for general queries; available in Intranet policy
• Please get in touch with your TPA SPOCs for any additional information
 Rewards – My Perks Portal

1 Koin = 1 Rupee
Refer policy for more details

Wedding Gift & Junior Questian Gift

3 5 10 15 20
Years Years Years Years Years
Wedding Gift
1000 Koins
QuEST Gift 3000 Koins 7500 Koins 12500 Koins 15000 Koins

Junior Questian
(New born)
500 Koins
To claim your Koins, visit My Perks using the link https://intranet.quest-global.com/intranet/Rewards/RewardsHome.aspx

© 2021 QuEST. All Rights Reserved. Confidential 16

 Car Lease Program

S
100% on Road No.
Parameter Structure
financing option
01 Up-to 100% On Road Cost – Minimum
Funding Ex-showroom cost
(Ex-Showroom Car Cost + Registration and
Corporate Road Tax + 1 st Year Insurance + Accessories
offer Benefits + Extended Warranty)
from 06 Insurance
management
1. Funding Amount
The monthly lease rental including Insurance
cost will be adjusted from employees
Dealer/OEM
02 current compensation (will be reduced from
Special Allowance). The monthly lease rental

Benefits
cannot exceed the Special Allowance
Car Insurance will be renewed by Service
provider (Bumper to Bumper – zero
Nil Processing Fee2 Insurance Management depreciation policy) during the lease term
and premium will be charged as re-
05 imbursement in flexi pay.
Flexible Exit
Options 03 3. Lease Term option
Minimum/Residual
36 & 48 Month
Approx. 30%/25% of Funding Amt. for
4.
Value 36/48 months respectively

04 Potential Tax
Saving tool
5. Car Registration
In the name of Quest – Respective company
name where employee is employed.
To be borne by the Employee and NOT part
6. Fuel & Maintenance
of Special Allowance.
Applicability: Band 1B and above The Pre-Termination amount to be
calculated as Fixed amount equal to the
present value of all future lease installment
Refer policy for more details 7. Foreclosure Charges
payable including Minimum Value. i.e.
Future Lease Rental loss to be paid to
© 2021 QuEST. All Rights Reserved. Confidential Magma. 17
 Other Benefits

Staff Loan Salary Advance Flexi Benefits

for tax saving

• Eligible for employees

completed min 6 • Up to one month
months of service net salary • CCR
• Max. Rs.40,000/- • Recovered in • Meal Card
• Interest free loan subsequent payroll • LTA
• Recovered in 10 • NPS
installments
• 60 requests in a
month on first cum
first serve basis

Refer policy for more details

© 2021 QuEST. All Rights Reserved. Confidential 18

 Referral Program

Refer your friend and earn

We at QuEST are always looking to grow our teams with talented people, just

like YOU.
Band Referral Amount
Referred (in INR)
If you know someone who you think would be a good fit here, let us know.
1D 7000
1C 11000

All referrals to be done in 1B 15000

1A 18000
2B 17000
Please follow the below path: 2A 23000
Login to Intranet >> My Tools >> View All >> GRG >> Talent Acquisition >> itracQ 3B 31000
3A 41000
Refer policy for more details 4B 60000
4A 88000
© 2021 QuEST. All Rights Reserved. Confidential 19
 Leave Policy and Attendance Tracking
EL Advance Up to 7 Comp
Up to 14 calendar
for off accumulated
days leave
emergency at a time
To be utilized all
Unutilized comp
EL accrued by at once
off lapse by Dec
the end of 31st every year Apply on iEngage
each month Absence
Discretion of the management
Can be carried Manager, need
forward up to 30 to put 4.5hrs for COVID report
days half day comp submission
off & 9 hours for mandatory while
13 days of EL 1 day comp off applying leave
in a year and need to be
accrued on a approved by
monthly basis supervisor.

Total Leave Balance Flexi Maternity Leave

Employee
for a year = 25 26 weeks Apply
Leave Leave Bank
Earned movement COVID
COVID Leave = 14*
(FL) Comp. Off
Leave LEAVE
(CO)
*COVID leave is for employees who have (EL)
tested positive and are not able to work
Paternity Leave
5 days Special Leave for
12 days (pro- Attendance those who are
rata) based regularization eligible by donating
on date of for those who at least 1 EL to the
joining are working leave bank program.
Bereavement from home or As and when the
Leave 3 days client location. window for donation
Unutilized FL is activated,
lapse by Dec employees will be
Movement
31st every year able to donate.
application
• Enroll your dependents through TPA portal link shared via mail within the timeline, else they will not be added to through QAMS
the policy on an interim basis. Applicable only for
• COVID-19 is covered under GMC Adoption Leave medical
emergencies

© 2021 QuEST. All Rights Reserved. Confidential 20

 Overview on Performance Management System @ QuEST

QuEST has an in-house tool developed for Performance Management

Path to access the tool

EPMS-Goal
Setting
People FY21
Function-
My Tools EPMS
Intranet

Annual Performance
Directional Review
Goal Setting
Feedback
February- March

© 2021 QuEST. All Rights Reserved. Confidential 21

 Goal Setting
Key Responsibility Areas Differentiators
Differentiators are not new responsibilities introduced beyond a role,
but an integral part of the role profiles.

Individual Development Plan (IDP)

Ask your manager to set your goals in EPMS (Employee Performance Management System) within a week of joining the project team and set your IDP within 1 month of joining !
© 2021 QuEST. All Rights Reserved. Confidential 22
 QuEST Career Path - Delivery

3A-T 3A-M
Principle Architect Center Manager/DM

3B-T 3B-M

M Stream
T Stream

Sr. Technical Architect Program Manager

Individual Contributor
2A-T 2A-M
Technical Architect 1A Project Manager
Sr. Lead Engineer
2B-T 2B-M
Technical Lead 1B Project Leader
Lead Engineer

1C
Sr. Software Engineer

1D
Software Engineer
Refer below policies for more details
Career Path & Role profile in EPMS
1E
Promotion Policy
Trainee Software Engineer
© 2021 QuEST. All Rights Reserved. Confidential 23
 Rewards & Recognitions

Monthly/Quarterly Awards Annual Awards

04
Leader
03 of the year 05
On the Fly Award Technology QuEST Culture
Champion Champion
of the year of the year
Employee of the Quarter (EOQ)

02 06
CSAT Champion
Manager/ Women in
Enabler Engineering
of the year of the year
CEO Appreciation

01 07
Star Performer Team
of the year of the year
Refer policy for more details

© 2021 QuEST. All Rights Reserved. Confidential 24

 https://intranet.quest-global.com Intranet – One Stop Source for Information

© 2021 QuEST. All Rights Reserved. Confidential 25

 Know your QuEST Tools
Intranet View All tools

© 2021 QuEST. All Rights Reserved. Confidential Note: Hyperlink to the tools available in the pictures 26
 Attendance Management
**First Shift :
06:00 AM – 03:30 PM
General Shift :
09:30 AM - 19:00 PM
Second Shift :
15:00 PM -12:30 AM
Note: Hyperlink to the tools available in the picture
**Shift timings are applicable to only certain accounts
© 2021 QuEST. All Rights Reserved.
Full Day: QAMS
Minimum 7 hrs./day 1. View daily attendance log
2. Apply Movement - Swipe
Half Day: errors, Duty leave
3. Before applying your leave
Minimum 4.5 hrs.
in iEngage, discuss your leave
Full week: plan with your manager
Minimum 47:30 hrs.
Confidential 27
 Various Communication Channels at QuEST
WORK UPDATES

FEEDBACK MECHANISM
ORG. UPDATES Team Meeting

Grievance Reporting Channel

OPEN FORUM

LEADERSHIP UPDATES
Virtual Open House

Leadership meeting

© 2021 QuEST. All Rights Reserved. Confidential 28

 CSR at QuEST – Educating Underprivileged Children

CSR at QuEST is all about educating underprivileged children. The

organization's primary Corporate Responsibility is to create
sustainable jobs. Every time a job is created, it not only impacts an
individual and the individual's family but also the community one
lives in.

Education plays a critical role in shaping communities and their

people. All advancements in society have been made possible
through technological innovations driven by human intellect,
education and entrepreneurship. Societies that have progressed
clearly show that when these three elements work in tandem, they
produce remarkable results and build an enriched society.

By educating the underprivileged children and creating an

environment to nurture local talent, QuEST lays a strong foundation
for a better tomorrow for the community.

To be a CSR volunteer, log on to CSR website and register today!

© 2021 QuEST. All Rights Reserved. Confidential 29

Important Action Points

iEngage Helpdesk
Intranet IPMS
Update profile
(Personal, experience, Update profile
Raise tickets
(Eg: IT Infra – Software
Fill timesheets and Insurance
academic, bank details, (Photo, Contact Info) submit every Friday
installation)
PAN)
Login will be shared during the
first week of the subsequent
month of your joining.
(Enroll your dependents for
medical insurance through the
Payroll – Excelity portal within the timeline, opt for
top up premium plan if required)

Login details will be shared after your first payroll.

(Declare your investments, opt for Sodexo, LTA, Medical reimbursement as required before 15th of a
month. Refer manual uploaded in the portal for further details).

Based on our payroll cut off (generally by 15th of the month) for a month, we shall process your payroll for that month only if your The top up premium shall be deducted from
date of joining is before the cut-off. If not, your payroll shall be processed only in the next month. your salary in one installment.
 Employee get-together

Monthly Fun events

Open House Sessions QuEST Fest Team Get-together

© 2021 QuEST. All Rights Reserved. Confidential 31

Key Contacts-BLR &BGM

Team Contact Person or ID Extension

Onboarding team
Ekta Ovhal Onboarding_India@quest-global.com 115726
(Joining formalities)
Jessica Clara Dias (HRBP Manager IDU11 BLR & BGM)
111192
Anuta Shetty (DU2301 and DU2302)
121139
HR Business Partner Jessica Clara Dias (DU1201, DU1202 & DU1203)
114337
( Delivery Unit HR ) Jessica Clara Dias (DU2303)
115030
Trishna Shankar (DU2304 & IDU31 Enablers)
111441
Jaya Dhagat DU1301 (BLR)
GE GDC Compliance Archana Nair 5222

Background Verification BGC_India@quest-global.com

Provident Fund / Insurance Hari.krishna@quest-global.com 111213

iEngage Helpdesk Ticket

Leave and attendance
Helpdesk Ticket
Management
Key Contacts-TVM

Team Contact Person/ID Ext.

Onboarding team (Joining Manasi Onboarding_India@quest-global.com
125382
formalities)
HR Business Partner Tara Maria Tito-DU1302 / Sreekumar P R - DU1303 / 125338/125134/
(Delivery Unit HR ) Akhil V G / Devi P S (IDU13) 125379/125687
GE GDC Compliance (HR) Archana Nair 125222
Background Verification BGC_India@quest-global.com
Reji B (Power, CPD & Enablers) (DU1304/DU1502), Krishna Priya G 5617,5366
(Automotive) (DU1304) Sheena S Basha (Canon)/Rohini GK (Hi-Tech) 5526,5666
DU Coordinators
(DU1302) 5974
Deepa K S (DU 1303) 5305
Provident Fund PF.TVM@quest-global.com 5051
iEngage Helpdesk Ticket
Leave and attendance
Helpdesk Ticket
Management
Key Contacts-PUNE

Team Contact Person/ID Ext.

Onboarding team (Joining
Ekta Ovhal Onboarding_India@quest-global.com 020-67278800/ ext 36.
formalities)
HR Business Partner (Delivery 020-67278800/ ext 26
Namrata Arora – IDU17 / Kishori Raverkar – HR & Ops - Pune
Unit HR ) &36
GE GDC Compliance (HR) Archana Nair
Background Verification bgc_india@quest-global.com
Provident Fund PF@quest-global.com / Hari.krishna@quest-global.com
iEngage Helpdesk Ticket
Leave and attendance
Helpdesk Ticket
Management
Key Contacts-BBSR

Team Contact Person/ID

Onboarding team (Joining
Namrata Arora – IDU16 / Kishori Raverkar – HR & Ops
formalities)
HR Business Partner (Delivery Namrata Arora – IDU16 / Kishori Raverkar – HR & Ops
Unit HR )
Admin Ranjan.behera@quest-global.com
Background Verification bgc_india@quest-global.com
Provident Fund PF@quest-global.com / Hari.krishna@quest-global.com
iEngage Helpdesk Ticket
Leave and attendance
Helpdesk Ticket
Management
 India Payroll

© 2021 QuEST. All Rights Reserved. Confidential 36

 Global Payroll Function - India Payroll Team

Communications From India Payroll

Do’s:
Team:
 Welcome Email on ‘Wednesday’

 First Pay-date email on Pay day

Update bank account details & PAN accurately prior
 Comprehensive FAQ (QuEST Intranet->Functio ns->Finance-
>Documents->View All->Global Payroll Function FAQ-
20th day of the joining month in iEngage.
>India) . This document has illustration of Offer letter Vs. Pay
slip

 Communications on regular basis through Reach in terms of

Payroll calendar, tax declarations, proof submissions etc.

India Payroll Consultant – Excelity

Related Information:
Global:
 Login credentials to Excelity ESS portal upon first payroll run.  Salary paid on the last working day.

 Tax declaration & Flexi declaration (LTA & Sodexo),
Investment proof submission, Pay slips, Form 16 etc. through
Excelity ESS portal.
 India Payroll queries to be sent directly to Excelity
(info@Excelityglobal.com). SLA 3 working days.
 Salary for employees who join after 20th day will be paid in the
subsequent month with retrospective effect.
 Payroll function can be approached through QuEST
Intranet>>Helpdesk >> New Incident >> Finance >> Payroll
Function.

© 2021 QuEST. All Rights Reserved. Confidential 37

 And Don’t Forget to register for your WELCOME KIT.

© 2021 QuEST. All Rights Reserved. Confidential 38

Inspired By
Purposeful Passion

Thank You