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Tata Consultancy Services
Tata Consultancy Services
COMPANY PROFILE
Tata Consultancy
Services Limited
TABLE OF CONTENTS
Company Overview
COMPANY OVERVIEW
Tata Consultancy Services Limited (TCS or "the company"), a subsidiary of Tata Sons Pvt Ltd, is an
information technology (IT) services, consulting and business solutions company. The company provides
a range of services such as digital enterprise, eco-sustainability services, engineering and industrial
services, enterprise security and risk management, business process services, consulting, iON-small and
medium businesses, IT services, IT infrastructure services, platform solutions, and supply chain
management. It provides its solutions to a broad range of industries such as consumer packaged goods,
retail, manufacturing, travel, transportation and hospitality, telecom, banking, financial services,
insurance, and many others. Through subsidiaries, the company operates in the Americas, Europe, Asia-
Pacific, the Middle East and Africa. TCS is headquartered in Mumbai, Maharashtra, India.
The company reported revenues of (Rupee) INR1,641,770 million for the fiscal year ended March 2021
(FY2021), an increase of 4.6% over FY2020. In FY2021, the company’s operating margin was 25.2%,
compared to an operating margin of 24.6% in FY2020. In FY2021, the company recorded a net margin of
19.8%, compared to a net margin of 20.6% in FY2020.
The company reported revenues of INR468,670 million for the second quarter ended September 2021,
an increase of 3.2% over the previous quarter.
Key Facts
KEY FACTS
Business Description
BUSINESS DESCRIPTION
Tata Consultancy Services Limited (TCS or "the company") provides consultancy, IT services and
business solutions. The company serves as a subsidiary of Tata Sons Pvt Ltd.
The company’s portfolio of service offerings includes IT and assurance services, business intelligence
(BI) and performance management, business process services, consulting, digital enterprise, eco-
sustainability services, engineering and industrial services, enterprise security and risk management,
enterprise solutions, iON-small and medium businesses, IT infrastructure services, IT services, platform
solutions, and supply chain management.
TCS offers domain solutions and consulting to its customers in banking, financial services, insurance,
retail, consumer packaged goods, telecom, travel, transportation and hospitality, manufacturing sectors,
among others. The company has its operations in the Americas, Europe, Asia-Pacific, the Middle East
and Africa.
The company classifies its operations into five reportable business segments: Banking, Financial
Services and Insurance; Communication, Media and Technology; Retail and Consumer Business;
Manufacturing; and Others.
The Banking, Financial Services and Insurance segment offers services such as wealth advisory,
payment advisory and distribution, digital mortgage, and compliance. The segment also focuses on
automation, and cloud technology for banking finance and insurance industries. In FY2020, the segment’s
reported revenue of INR610,950 million, which accounted for 38.9% of the company’s total revenue.
The Others segment offers solutions in life sciences and healthcare, resources and utilities, energy, s-
governance, products, and other industries. In FY2020, the segment reported revenue of INR271,280
million, which accounted for 17.3% of the company’s total revenue.
The Communication, Media and Technology segment provides data and analytics, content advisory,
networking, digital video, technology, operations, engineering and BSS/OSS transformation services. In
FY2020, the segment reported revenue of INR259,780 million, which accounted for 16.2% of the
company’s total revenue.
The Manufacturing segment provides services such as infrastructure, development and maintenance and
business process, configure price quote (CPQ), and manufacturing advisory services. In FY2020, the
segment reported revenue of INR164,680 million, which accounted for 10.5% of the company’s total
revenue.
The Retail and Consumer Business segment offers IoT-based cloud solutions and analytic solutions,
mobility solutions, and digital solutions services. In FY2020, the segment reported revenue of INR262,800
million, which accounted for 8.2% of the company’s total revenue.
Geographically, the company classifies its operations into four regions: the Americas, Europe, India, and
Others. In FY2020, the Americas accounted for 52.2% of the company’s revenue, followed by Europe
with (30.6%), India with (5.7%), and Others with (11.4%).
History
HISTORY
Contracts/Agreements
Year: 2021
In November, TCS and Nvidia collaborated with Domino Data Lab to develop advanced computing
managed service.
Contracts/Agreements
Year: 2021
In October, TCS and Advanced Info Service entered into a partnership to deliver IoT solutions based on
5G Smart Network Technology to manufacturers.
Contracts/Agreements
Year: 2021
In September, TCS was selected by the Multi Commodity Exchange India Ltd as the technology solution
provider for its growth.
Acquisitions/Mergers/Takeovers
Year: 2021
In January, TCS acquired 100% stake in Postbank Systems AG from Deutsche Bank AG.
New Products/Services
Year: 2021
In January, TCS launched the Autoscape solution suite to deliver next-generation autonomous and
connected vehicle experiences.
Acquisitions/Mergers/Takeovers
Year: 2021
In January, TCS agreed to acquire remaining 24% stake in Tata Consultancy Services Saudi Arabia from
Saudi Desert Rose Holding.
New Products/Services
Year: 2021
In March, TCS launched an automated vulnerability remediation platform to secure enterprises from cyber
risk.
New Products/Services
Year: 2021
In February, TCS and Snowflake entered into a partnership to launch the TCS DAEzMo suite of solutions
to accelerate their data landscape modernization and migration to Snowflake's data cloud.
Contracts/Agreements
Year: 2021
In May, TCS and Vertica entered into a strategic partnership for accelerating the modernisation of
enterprise data warehouses for data-driven organisations.
Contracts/Agreements
Year: 2021
In July, TCS entered entered into a partnership with Converge ICT Solutions Inc to help the latter further
enhance the customer experience for its fast-growing subscriber base.
Contracts/Agreements
Year: 2021
In September, TCS entered into a partnership with NXP Semiconductors to accelerate its digital
transformation.
Contracts/Agreements
Year: 2020
In September, TCS entered into a partnership with Phoenix Group to launch enhanced analytics for
workplace pension clients.
Contracts/Agreements
Year: 2020
In September, TCS announced to expand its partnership with Morrisons for application management
services, data services and cybersecurity services.
Contracts/Agreements
Year: 2020
In September, TCS and Yale University entered into a partnership to develop a new framework to ensure
privacy and trust in peer-to-peer digital networks.
Contracts/Agreements
Year: 2020
In September, TCS entered into a partnership with maurices to build greenfield IT ecosystem for its
growth and transformation.
Contracts/Agreements
Year: 2020
In January, the company partnered with Extreme Network to implement Oracle HCM Cloud
transformation in its HR function to enable a seamless integration across processes and systems.
Contracts/Agreements
Year: 2020
In June, TCS and Freshworks entered into a strategic partnership to accelerate digital transformation and
elevate employee engagement solutions.
Contracts/Agreements
Year: 2020
In May, TCS and Petroliam Nasional Berhad entered into a partnership to transform its integrated value
chain.
Contracts/Agreements
Year: 2020
In November, TCS and B3i Services AG entered into a partnership to design, develop and launch
ecosystem innovations for the insurance industry.
Plans/Strategy
Year: 2020
In October, TCS announced its plans to acquire Postbank Systems from Deutsche Bank.
Acquisitions/Mergers/Takeovers
Year: 2020
In November, TCS agreed to acquire Pramerica services unit from Prudential Financial Inc.
Contracts/Agreements
Year: 2020
In January, TCS expanded its strategic partnership with ABN AMRO to build a new, scalable technology
core that will increase its innovation velocity and support its digital ambitions.
Contracts/Agreements
Year: 2020
In November, TCS announced to extend its partnership with Kingfisher plc to provide consolidated
application management and infrastructure support services.
Contracts/Agreements
Year: 2020
In September, TCS entered into a partnership with Transnet Port Terminals to develop an online logistics
marketplace platform, Cargo Connect.
Contracts/Agreements
Year: 2020
In July, TCS and Vaillant Group entered into a partnership to streamline the latter’s business processes to
support its business model transformation and future growth.
Contracts/Agreements
Year: 2020
In February, the company won a 10-year contract, worth US$1.5 billion, from Walgreens Boots Alliance to
provide managed services which include application maintenance and support.
Contracts/Agreements
Year: 2020
In January, TCS and Vipps AS announced to extend their partnership to accelerate their business growth
and digital journey.
New Products/Services
Year: 2020
In March, the company launched the new Business Ecosystem Integration Services suite to accelerate
the business.
Contracts/Agreements
Year: 2020
In April, the company and Creatio partnered to drive customer experience across sales, marketing and
services.
Contracts/Agreements
Year: 2020
In April, TCS and Amway entered into a partnership to transform the latter's global technology operations.
Contracts/Agreements
Year: 2020
In March, TCS was selected by Black Cat Engineering & Construction as a strategic partner to drive the
latter’s digital transformation and co-innovation strategy.
Financing Agreements
Year: 2020
In August, TCS announced to invest INR500 crores to open an office in Dakshina Kannada.
Contracts/Agreements
Year: 2020
In February, TCS entered into a partnership with Coop Sweden to accelerate its business transformation
program.
Contracts/Agreements
Year: 2020
In July, TCS entered into a partnership with Celonis to help customers streamline their business
processes for operational resilience and efficiency.
New Products/Services
Year: 2020
In December, TCS introduced the new version of the data and analytics target operating model (DATOM)
to accelerate customers' business transformation on Azure Cloud.
Corporate Changes/Expansions
Year: 2020
In December, TCS expanded its business operations in Austin, Texas with the construction of a new
facility.
New Products/Services
Year: 2020
New Products/Services
Year: 2020
In December, TCS launched an enterprise-level energy and emission management system, Clever
Energy.
Contracts/Agreements
Year: 2020
In December, TCS and Star Alliance announced to extend their partnership to enhance the travel
experience for customers.
Contracts/Agreements
Year: 2019
In March, the company partnered with Tech Data to provide a platform that simplifies the management of
customer data to provide business insights in the US.
Contracts/Agreements
Year: 2019
In April, TCS entered into an agreement with the Department of Posts to digitise India Post’s network
across the country.
New Products/Services
Year: 2019
In May, the company launched TCS BaNCS for Payments in Canada to help banking and financial
institutions.
Contracts/Agreements
Year: 2019
In May, the company and Scandinavian Airlines signed a new strategic partnership to deliver digital-first
customer experience.
Acquisitions/Mergers/Takeovers
Year: 2019
In June, the company announced its plan to increase stake in TCS Japan Ltd, a joint venture of with the
TCS and Mitsubishi Corp, by acquiring 15 % additional Stake.
Contracts/Agreements
Year: 2019
In June, TCS entered into a partnership with SAP to launch an intelligent field inventory management
(iFIM) solution, powered by SAP Leonardo.
Contracts/Agreements
Year: 2019
In January, the company was selected by Emirates NBD as its core processing platform to standardize
and streamline payments.
New Products/Services
Year: 2019
In January, the company launched Jile 2.0, to support large scale agile planning and delivery with
complex sub-products.
Contracts/Agreements
Year: 2019
In September, TCS and Cisco entered into a partnership to develop digital solutions that leverage Cisco’s
DNA-C platform.
Contracts/Agreements
Year: 2019
In September, the company and General Motors collaborated to focus on future vehicle engineering.
Acquisitions/Mergers/Takeovers
Year: 2019
In September, the company through its partnership General Motors agreed to acquire certain assets of
GM Technical Center, an India-based company.
New Products/Services
Year: 2019
In September, TCS launched the new real-time payments solution in multiple markets, as part of TCS
BaNCS for Payments.
Contracts/Agreements
Year: 2019
In October, the company was selected by Pandora for Pandora's digital transformation.
New Products/Services
Year: 2019
In October, the company launched a blockchain-based multi-brand customer loyalty platform through
R3’s platform Corda.
Corporate Awards
Year: 2019
In October, the company won two awards at the Emerging Digital Technologies Awards 2019.
Contracts/Agreements
Year: 2019
In November, TCS entered into a partnership with EdCast to provide and implement EdCast's Knowledge
Cloud and learning experience solutions.
Corporate Changes/Expansions
Year: 2019
In November, TCS collaborated with Qualcomm Technologies to launch an innovation hub in Hyderabad,
India.
Contracts/Agreements
Year: 2019
In December, the company selected by Petco to provide its Optumera, an AI-powered merchandise
optimization suite that will help Petco to localize right-size Store Spaces and assist shopper-centric omni-
channel experiences.
Corporate Awards
Year: 2019
In January, TCS was recognized as a Leader for Application Services in Capital Markets in the Everest
Group PEAK Matrix.
Contracts/Agreements
Year: 2019
In February, TCS entered into a global partnership with JDA Software to build advanced cognitive
solutions, to optimize supply chains for customers worldwide.
New Products/Services
Year: 2019
In January, TCS launched its private, hybrid enterprise cloud platform in Canada.
Contracts/Agreements
Year: 2019
In February, TCS and Infosys partnered with Bajaj Allianz to support BAGIC, the general insurance
business.
Contracts/Agreements
Year: 2019
In February, TCS collaborated with Nanoheal to provide self-healing end-user device management
solutions.
Contracts/Agreements
Year: 2018
In June, the company and NCR Corporation signed into a strategic alliance to provide various services for
targeted customers.
Contracts/Agreements
Year: 2018
In July, the company entered into a partnership agreement with Total to create a digital innovation center
in India.
Contracts/Agreements
Year: 2018
In June, the company in collaboration with Intel to establish center for advanced computing to develop
high performance computing solutions.
Corporate Changes/Expansions
Year: 2018
In April, the company announced the opening of its North America Insurance hub for business operations
in Cedar Rapids, Iowa.
Contracts/Agreements
Year: 2018
In June, the company expanded its partnership with M&G Prudential, in a deal of worth US$1.2 billion.
Contracts/Agreements
Year: 2018
In January, TCS was selected by Marks & Spencer, as its principal technology partner.
Contracts/Agreements
Year: 2018
In January, TCS entered into a partnership with Transamerica, to transform its insurance and annuities
administration.
Contracts/Agreements
Year: 2018
In January, TCS was selected by Modell’s Sporting Goods, to deploy TCS OmniStore Unified Store
Commerce suite, for its store transformation and deliver an omnichannel experience to its customers.
Corporate Changes/Expansions
Year: 2018
Contracts/Agreements
Year: 2018
In January, the company entered into a partnership with Mesosphere, to enhance data services and
infrastructure management capabilities.
New Products/Services
Year: 2018
In February, TCS announced the launch of its Enterprise Data Lake for Advanced Analytics on Amazon
Web Services.
Corporate Awards
Year: 2018
In February, TCS was recognized as one of the World's Best Places to Work, by the Top Employers
Institute.
New Products/Services
Year: 2018
In March, TCS launched its TCS BaNCS product in Hunan Province, China.
New Products/Services
Year: 2018
Corporate Awards
Year: 2018
In July, the company is recognized as the leader in the IDC MarketScape for Worldwide Life Science
research and development BPO Services.
Corporate Awards
Year: 2018
In July, the company was recognized as a Leader in Cloud advisory, assessment and migration services
by NelsonHall.
Contracts/Agreements
Year: 2018
In August, the company and TEDxAmsterdam entered into a strategic partnership to explore digital’s role
to create a platform for industrial revolution.
New Products/Services
Year: 2018
In August, TCS launched the first of its kind Agile DevOps product-on-cloud, Jile to plan, deliver and track
Agile programs within the enterprise.
Contracts/Agreements
Year: 2018
In August, TCS secured a contract from Improvement Service, the national organization to improve the
local government services and digital transformation in Scotland.
Corporate Awards
Year: 2018
In August, TCS was recognized as a leader in the IDC MarketScape for Worldwide Life Science R&D ITO
Services 2018, by IDC MarketScape.
Contracts/Agreements
Year: 2018
In September, the company signed a system integrator agreement with QAD to provide functional
consulting and implementation services.
Corporate Awards
Year: 2018
In September, TCS named as a leader in the NelsonHall NEAT for Managed Security Services.
Contracts/Agreements
Year: 2018
In September, TCS announced a partnership with InfinityQS to use Enact, the InfinityQS quality
intelligence platform for enhanced end-to-end visibility and insights.
Contracts/Agreements
Year: 2018
In September, the company's BaNCS selected by the Kuwait Clearing Company (KCC) for central
counter party services.
New Products/Services
Year: 2018
In September, TCS Digital Solutions launched TCS Diamond, its new desktop production class, semi-
rotary label finishing system.
Contracts/Agreements
Year: 2018
In October, the company and University of Tokyo signed a MOU on technology research and exchange of
scholars and researchers of two organizations.
Contracts/Agreements
Year: 2018
In October, the company selected by Microsoft as a Microsoft Azure Expert Managed Service Partner
(MSP).
Acquisitions/Mergers/Takeovers
Year: 2018
Contracts/Agreements
Year: 2018
In September, the company signed a memorandum of understanding (MoU) with Institute of Industrial
Science of the University of Tokyo (IIS, UTokyo) to collaborate technology research and facilitate inter-
personnel exchange.
Corporate Awards
Year: 2018
In November, TCS was recognized by the Canada-India Business Council, with the Thomas Bata award
for Company of the Year.
Contracts/Agreements
Year: 2018
In November, TCS partnered with SAP for the Intelligent Rail Digital Maintenance solution powered by
SAP Leonardo, to help rail customers transforming their businesses digitally.
Acquisitions/Mergers/Takeovers
Year: 2018
Contracts/Agreements
Year: 2018
In January, TCS secured a contract worth GBP500 million with M&G Prudential to digitally transform its
business and provide service for its UK savings and retirement customers.
Contracts/Agreements
Year: 2018
In February, the company announced that its TCS BaNCS product deployed again by IDBI Capital
Markets and Securities on the Apple watch.
Contracts/Agreements
Year: 2018
In March, the company extended its strategic partnership with Virgin Atlantic Airlines for five years.
New Products/Services
Year: 2018
In December, TCS launched the next-generation private cloud in Canada for enterprises to speed up their
digital journey.
Corporate Changes/Expansions
Year: 2018
Contracts/Agreements
Year: 2018
In June, TCS launched a mobile application in partnership with the Indigenous Running Foundation, for
better Embrace Running, Fitness and Well-being.
Corporate Changes/Expansions
Year: 2017
In May, the company opened its first Drones Research Lab in Cincinnati, Ohio, the US.
Contracts/Agreements
Year: 2017
Corporate Awards
Year: 2017
In January, the company was recognized as a Leader in Everest Group's report, IT Outsourcing in Global
Insurance-Service Provider Landscape PEAK Matrix 2016.
Corporate Changes/Expansions
Year: 2017
In May, the company announced a partnership with Panasonic, to open an Innovation Centre at
Bengaluru, India.
Contracts/Agreements
Year: 2017
In May, the company was selected by Swissport, for its IT infrastructure and technology transformation.
New Products/Services
Year: 2017
In May, the company announced the launch of its “TCS iON Education Solution”, for educational
institutions.
Contracts/Agreements
Year: 2017
In May, the company announced a Memorandum of Understanding with Ravindra College of Engineering
for Women, on Tata Group’s Affirmative Action programme.
Contracts/Agreements
Year: 2017
In May, the company entered into a partnership with Nexperia, to enhance digital core.
New Products/Services
Year: 2017
In June, the company launched ignio for SAP ERP, to resolve common SAP business process errors and
reduce complexity.
Contracts/Agreements
Year: 2017
In June, TCS entered into a partnership with Andhra University, to help the Andhra University School of
Distance Education with its TCS iON platform.
Contracts/Agreements
Year: 2017
In September, the company entered into a partnership with GE, to deliver Business Data Object
Modelling.
Corporate Awards
Year: 2017
In October, TCS received one Gold Stevie for Achievement in Employee Engagement in the America and
two Silver Stevies for Achievement in Recruitment and Employer of the Year, at Great Employers Awards
2017.
Contracts/Agreements
Year: 2017
In October, the company was selected by BMB Investment Bank, Bahrain, for Treasury to drive
innovation and enhance customer experience.
Corporate Awards
Year: 2017
In October, the company was named as a Leader in the IDC MarketScape, “Worldwide Life Science
Social Media Analytics 2017 Vendor Assessment.” report.
New Products/Services
Year: 2017
In November, the company along with Indian Army launched the Integrated Quarter Master Package
(IQMP), to manage logistics.
Corporate Awards
Year: 2017
In July, the company's TCS Singapore Marathon smartphone app was recognized as Best Mobile App,
for Media and Entertainment & Social Media, at GSMA’s Asia Mobile Awards 2017.
Contracts/Agreements
Year: 2017
In June, the company secured a contract for development of a single, integrated technology platform for
Canada’s clearing and settlement business from TMX group.
Contracts/Agreements
Year: 2017
Corporate Awards
Year: 2017
In June, the company received the Pega 2017 Partner Excellence in Driving Customer Success:
Advanced Practice Development Award.
Contracts/Agreements
Year: 2017
In October, TCS enterd into a partnership with Softomotive to empower digital workforce that will improve
cycle time, eliminate errors and give clients a better support.
New Products/Services
Year: 2017
In June, TCS launches BaNCS App Development Kit (ADK) that will enable bank to have their own app
and utilized in devices and desktops.
New Products/Services
Year: 2017
In May, Tata Consultancy Services announced unveiling of intelligent software to derive greater value
from costly LED lighting in cities by reducing the typical four to five year payback period to just two to
three years.
Corporate Awards
Year: 2017
In April, the company was named number one position in Europe for customer satisfaction.
Contracts/Agreements
Year: 2017
In November, Tata Consultancy Services partnered with Rolls Royce for digital innovation.
Contracts/Agreements
Year: 2017
In June, TCS and Intel Corporation signed a partnership to construct to create digital transformations that
can assess Global Businesses.
Contracts/Agreements
Year: 2017
In November, the company entered into a partnership with Generali Switzerland, to launch digital
insurance platform.
Contracts/Agreements
Year: 2017
In November, the company collaborated with Zebra Technologies, the company specializes in tracking
technology, to provide operational efficiencies and an enhanced customer experience for Zebra
Technologies.
Corporate Changes/Expansions
Year: 2017
Corporate Changes/Expansions
Year: 2017
In September, TCS and Intel announced the launch of an artificial intelligence Center of Excellence, to
accelerate adoption of AI solutions.
Contracts/Agreements
Year: 2016
In March, TCS and Tealium partnered to integtrate TCS’ best-in-class global services with Tealium’s
customer data platform for the delivery of real-time personalization capabilities and power omnichannel
customer experiences for global businesses.
Contracts/Agreements
Year: 2016
In May 2016, Siemens and TCS expanded their partnership to expand the delivery of big data analytics to
the global manufacturing industry. Subsequently, the company collaborated with GE Healthcare and GE
Digital to develop digital solutions on the GE Health Cloud to deliver benefits to its customers across the
healthcare industry.
Contracts/Agreements
Year: 2016
In March 2016, TCS and GE entered into a strategic alliance to expand the industrial internet through
digital reimagination. In the following month, Vistara and the company entered into a long term strategic
partnership, whereby TCS will provide IT services in the area of IT management, application maintenance
and application development to Vistara.
New Products/Services
Year: 2016
In February 2016, the company introduced Voice over LTE for virtualized networks using TCS’ network
function virtualization (NFV) Concerto platform.
New Products/Services
Year: 2016
In January 2016, TCS Japan introduced Cloud communication infrastructure service, ASTEPLUG CI, for
Mitsubishi Corporation. This service enables a common communication infrastructure across the group
companies for uniform security level.
Contracts/Agreements
Year: 2016
TCS collaborated with Brocade, Metaswitch and Ixia, on Intel Xeon platforms to deploy and verify Voice
over LTE service in virtualized networks.
New Products/Services
Year: 2016
In February, Tata Consultancy Services announced the launch of a solution to enable VoLTE for
virtualized networks using TCS’ Network Function Virtualization (NFV) Concerto platform.
Contracts/Agreements
Year: 2015
In December 2015, the company entered into a partnership with Vanderbilt University Medical Center
(VUMC) to drive innovation in the healthcare and life sciences fields. In the same month, TCS was
selected by Deutsche Lufthansa to provide testing services and help improve the quality of services of
their technology operations.
Contracts/Agreements
Year: 2015
In November 2015, TCS in collaboration with Intel unveiled Center of Excellence (CoE) for Internet of
Things (IoT) solutions in Hyderabad, India. Subsequently, the company entered into a strategic
partnership agreement with Gfi Informatique on smart cities to meet the requirements of digital initiatives
in public transportation, water and energy and drive the adoption of digital technologies in France.
Contracts/Agreements
Year: 2015
In September 2015, TCS entered into a partnership with Nationwide Building Society in the UK to provide
the ignio neural automation system for batch performance and capacity management. In the following
month, the company entered into a global alliance partnership with Tableau Software. This partnership
will enable customers to implement and integrate rapid analytics and visualize multi-structured data in
forms of patterns, trends and visual insights. In the same month, TCS collaborated with Symantec to
provide analytics driven security services.
Contracts/Agreements
Year: 2015
In July 2015, the company entered into a partnership with Adobe for digital marketing solutions and
services. This partnership enables TCS clients to leverage Adobe’s marketing platform and its core
solutions, allowing them to design and execute strategies and integrated marketing campaigns to suit
specific target audiences and customer profiles. In the same month, TCS entered into a global
partnership with FICO, a leading analytics software company, enabling clients to purchase and implement
FICO solutions through TCS. This alliance will drive faster turnaround for implementation and increase
user productivity for agile digital transformation programs.
New Products/Services
Year: 2015
In June 2015, TCS launched TCS BaNCS Digital, a solution designed specifically for financial institutions
in North America. The US-based banks can now use TCS BaNCS Digital to deliver an intuitive, interactive
and insightful customer experience. TCS BaNCS Digital also allows seamless integration of various
stakeholders in the financial supply chain and its ecosystem. In the same month, TCS launched a new
Next-Gen Technology Solutions Center of Excellence (CoE).
New Products/Services
Year: 2015
In May 2015, Euroclear Finland, the central securities depository (CSD) for the Finnish capital markets,
launched Infinity, a new transaction processing platform, powered by TCS BaNCS for market
infrastructure.
Contracts/Agreements
Year: 2015
In March 2015, TCS in partnership with Cloudera announced certification of big data solutions on
Cloudera Enterprise through the Cloudera Certified Technology Program (CCTP). TCS' big data solutions
certified on Cloudera Enterprise include TCS PeriVista, TCS Sensor Data Analytics IoT Framework, and
TCS ActiveArchive.
New Products/Services
Year: 2015
In March 2015, TCS launched Business Process Innovation and Simulation & Visualization as a Service
(VaaS) in partnership with iRise. This offering is designed to enable customers to realize business
solutions faster by accelerating time to value. In the same month, TCS released its Underwriting
Workbench, a multi-faceted platform that combines dynamic case management, workflow, and decision
support systems with geospatial functions such as mapping and visualization capabilities to form a
solution that augments the efficiency and effectiveness of the entire underwriting process.
Contracts/Agreements
Year: 2015
In January 2015, TCS was selected by Virgin Atlantic Airways to provide fully managed services to
transform and optimize its IT processes, applications and infrastructure.
Corporate Changes/Expansions
Year: 2015
Bank of Bhutan incorporated TCS BaNCS for its core banking solution to support banking services.
Corporate Changes/Expansions
Year: 2015
The company expanded its presence in Singapore with the opening of a new TCS Singapore Banking
and Financial Services (BFS) Center.
New Products/Services
Year: 2015
TCS and Singapore Airlines introduced TCS CrewCollab Solution, a tablet-based mobile application for
cabin crew to deliver more personalized customer service and to automate and streamline in-flight
processes for cabin crew.
Contracts/Agreements
Year: 2014
Diageo selected TCS as its new global IT provider. TCS will manage Diageo's global IT infrastructure,
data centers and servers, in addition to providing service desk support to employees. TCS signed a new
partnership with Microsoft Business Solutions (MBS) at the annual Microsoft Dynamics Convergence
Conference. As part of the partnership, TCS and MBS collaborated on the development of online and on
premise versions of Microsoft Dynamics CRM. TCS signed definitive agreements with Mitsubishi
Corporation to merge TCS Japan, ITF and NTSC. Following the transaction, TCS will a 51% stake in the
merged entity, while Mitsubishi will hold the remaining 49% stake. TCS was appointed as the only
Certification Services and Test Provider for Cloud Data Management Interface (CDMI) conformance
testing by the Storage Networking Industry Association (SNIA).
Contracts/Agreements
Year: 2014
In 2014, TCS was selected by Dutch insurance firm, REAAL, to develop and modernize the mainframe
applications and service its life insurance' portfolio. The five-year engagement will be focused on building
a technology platform for REAAL as it looks to increase agility across the business. TCS partnered with
MapR Technologies to help enterprise customers easily and rapidly capture critical big data insights. In
the same year, TCS launched its User Experience Center of Excellence at TCS' Seven Hills Park Delivery
Center in Milford, Ohio, providing end-to-end consulting and implementation services to customers
seeking innovation and ease-of-use in further leveraging SAP applications. Subsequently, TCS
announced that its customer, Strate selected the Market Infrastructure solution of TCS BaNCS for its
equity and money market depository operations. During the year, TCS and VMware expanded their
partnership to jointly create pre-integrated and pre-tested solutions to accelerate the adoption and
deployment of enterprise scale applications as well as end user computing solutions running on a
software-defined data center architecture powered by VMware infrastructure.
Contracts/Agreements
Year: 2014
Diligenta, a subsidiary of TCS secured a new multi-million pound, multi-year contract with Friends Life
Management Services (Friend Life) for its International operation. As a part of the deal, Diligenta will
configure and implement TCS BaNCS, to support the international operations of Friends Life - Friends
Provident International.
Corporate Changes/Expansions
Year: 2014
In 2014, TCS announced its intent to set up the largest corporate learning and development center in
Thiruvananthapuram, Kerala, India. The company launched the Digital Software & Solutions Group, a
new business unit designed to help customers undergo critical digital transformations through modular,
integrated, industry-tailored licensed software and solutions. TCS announced a new maintenance, repair
and overhaul (MRO) application program with Garuda Indonesia Airlines.
New Products/Services
Year: 2014
TCS introduced TCS Embedded Code Analyzer (TCS ECA), a new solution in collaboration with Nissan
Motor. TCS ECA is developed to enhance the software assurance lifecycle for automotive, high tech and
other industries that develop products, which rely on embedded software.
New Products/Services
Year: 2014
In 2014, TCS completed its significant enhancements to a series of mobile applications developed on
behalf of Avis Car Rental and Budget Car Rental. The upgraded mobile applications will provide
customers of the car rental companies with innovative new functionality, including synchronized pricing
across channels.
Corporate Awards
Year: 2014
In November, the company was recognized by Gartner, Inc., as a Leader in the Magic Quadrant for SAP
Application Management Services, Worldwide category.
Contracts/Agreements
Year: 2013
DNB, a Norway based financial services group, selected TCS as its IT transformation partner, in 2013.
The six-year managed services contract comprises delivery of application maintenance and development
services across DNB's IT portfolio, spanning channels, core-banking and master data areas. In the same
year, the company was selected by CTM, a telecom service provider in Macau, for an IT and business
transformation project, whereby TCS will deploy a new convergent rating and billing system for CTM.
Also, Scandinavian Airlines selected the company as its strategic IT partner. Subsequently, TCS was
selected by Bombardier Transportation, a leader in rail transportation technology, to manage its IT
infrastructure for newly commissioned data centers. During the same year, Zions Bancorporation selected
TCS BaNCS for its core banking transformation program. TCS was selected by the Improvement Service
to implement a Citizen Account Service for Scottish citizens, allowing them to access numerous digital
public services from a single user profile.
Contracts/Agreements
Year: 2013
In 2013, TTCS entered into a long-term agreement with Nokia, a global leader in mobile communications,
to help transform its IT landscape. In the same year, TCS was selected by Norway Post to drive its
strategic transformation. The contract encompasses the delivery of a range of application development
and support services across Norway Post's core portfolio of 55 applications. Subsequently, TCS was
selected by Southern Water to implement a customer services and revenue transformation program.
During the same year, TCS acquired 100% equity shares in Alti, an IT services company based in
France, for E75 million ($97.5 million). The acquisition is expected to strengthen TCS' ability and footprint
to service its customers in France and other regions in Europe. TCS won a six year contract from the
Department of Posts (DoP) for an end-to-end IT modernization program to equip India Post with modern
technologies and systems to enable it to serve more services to more customers in an effective manner.
The company was selected by Network Rail Infrastructure as part of its strategic IT transformation plan.
TCS completed its previously announced acquisition of Alti. In the same year, TCS was selected by
Australian Pharmaceutical Industries (API), a beauty and health retail company, to deliver a major IT and
business transformation program, whereby TCS will deliver SAP technology to unify and enhance
mission-critical IT systems across API's retail and wholesale operations. Also, the company announced to
set up a software development campus in Indore, Madhya Pradesh, India.
Acquisitions/Mergers/Takeovers
Year: 2012
The company acquired Computational Research Laboratories (CRL), a wholly-owned subsidiary of Tata
Sons, a pioneering start-up firm in the arena of high performance computing solutions in India. This
acquisition enabled TCS to extend its suite of solutions and offer integrated high performance computing
applications and cloud services to its large base of customers.
Contracts/Agreements
Year: 2012
Diligenta concluded a multi-year, multi-million dollar transformation project at Phoenix Group, the UK's
largest specialist consolidator of closed life funds, in 2012. Subsequently, the company signed a multi-
year, multi-million Euro contract with Europcar, the car rental leader in Europe. Under the contract, TCS
would manage strategic IT Services development for Europcar's French operations. During the same
year, the company announced a joint venture with Mitsubishi Corporation. The joint venture named
Nippon TCS Solution Center Limited will offer a suite of IT, BPO and infrastructure services to Japanese
corporations. TCS BaNCS signed an agreement with Savvis, a CenturyLink company and global leader in
cloud infrastructure and hosted IT solutions for enterprises, which would allow the TCS BaNCS suite of
products to be offered on a cloud-enabled hosted environment in North America. During the same year,
the company teamed with SAP to co-develop SAP Retail Execution 3.0 for the benefit of consumer
packaged goods (CPG) customers.
Corporate Changes/Expansions
Year: 2012
TCS opened its Silicon Valley Customer Collaboration Center in Santa Clara, California.TCS opened its
Center of Excellence for Oracle Exadata Database Machine in Kolkata, India. TCS opened a new
Solutions Center in Minneapolis, Minnesota.
Plans/Strategy
Year: 2012
The company announced plans to set up operations in the state of Madhya Pradesh, India by building a
new integrated campus in Indore for IT and BPO with an initial investment of INR5.5 billion ($0.1 billion) in
the first phase.
Contracts/Agreements
Year: 2011
du, an integrated telecom service provider, selected TCS as its IT managed services partner.
Subsequently, Nedbank investor services (NIS), a division of Nedbank, selected the TCS BaNCS suite of
products to replace its existing securities and custodial applications. The company won a contract from
Air Liquide to provide application development and maintenance services. Subsequently, TCS Financial
Solutions, a strategic business unit of TCS, signed a contract to provide ABN AMRO Clearing Bank with
TCS BaNCS integrated solution as part of a modernization program to replace its legacy infrastructure. In
the same year, Hyderabad-based Razi Healthcare selected iON, a strategic unit of TCS, as a provider of
business solutions to scale up its business and enhance customer experience.
Contracts/Agreements
Year: 2011
PostFinance Switzerland, a leading Swiss provider of domestic and international payment services,
selected TCS BaNCS to overhaul part of its operations. During the same year, Westpac Life NZ, a New
Zealand-based provider of banking and financial services for personal, business and agribusiness
customers, selected TCS BaNCS Insurance to assist the financial institution to upgrade and transform its
life insurance software platform. TCS signed a collaboration agreement with Felda Prodata Systems, to
jointly develop and deliver strategic IT services and solutions for the Malaysian market. Subsequently,
Deutsche Bank selected the company as a strategic partner for its Production Management
Transformation Initiative, within its Capital Markets business unit. During 2011, Diligenta won a $2.2
billion contract from Friends Life, a provider of pensions, investments and insurance.
Corporate Changes/Expansions
Year: 2011
TCS inaugurated its first learning and development center for campus trainees in Hyderabad, India.
Corporate Changes/Expansions
Year: 2011
TCS and the Singapore Management University established TCS-SMU iCity Lab at Singapore
Management University.
New Products/Services
Year: 2011
New Products/Services
Year: 2011
In 2011, the company enhanced its TCS BaNCS solution by integrating Progress Apama Complex Event
Processing Platform.Subsequently, TCS in cooperation with SAP launched AURA Dealer Business
Management (DBM) Golden Template, a new predefined service based on an innovative, business-ready
and "lean" model built for the auto retail sector.
Contracts/Agreements
Year: 2011
In April, the company and Thai Re-Insurance Public Corporation entered into a joint venture agreement to
set up a new company, Firstech Solutions.
Contracts/Agreements
Year: 2010
In 2010, TCS won a five year contract from Malaysia Airlines (MAS) for IT infrastructure services. In the
same year, the company received a contract from Rolls-Royce to provide a range of engineering services
across the entire product life-cycle to support and enable the Rolls-Royce strategy to expand its
engineering services footprint in India. Subsequently, the company partnered with Xynteo to jointly create
solutions for a low carbon economy. During the same year, the company won a multi-year outsourcing
contract with Telenor Norway to provide application maintenance and development services. TCS
entered into a multi-year agreement with Supervalu for a full services engagement. The company also
won a contract from the state of Karnataka to establish and manage the State Data Center (SDC). In the
same year, TCS BaNCS secured SWIFTReady 2010 certification in three categories: securities
processing, corporate actions and payments. Subsequently, the company won a contract from Indian
Bank to implement the Smart Card-based Financial Inclusion Solution (FIS) to extend the banking
services in unbanked/under-banked areas.
Corporate Changes/Expansions
Year: 2010
TCS and British Airways launched an integrated solution for the maintenance, repair and operations
(MRO) industry. The Commonwealth Bank of Australia completed the implementation of TCS BaNCS
Banking Platform to support its first Indian branch in Mumbai, in 2010.Subsequently, the company
launched its new BPO center in the Philippines. During the same year, Deutsche Bank announced that it
would implement TCS BaNCS Core Banking as its new core banking platform for global transaction
banking.
Contracts/Agreements
Year: 2009
The company won contracts from Michaels Stores, Ducati Motor Holding and 4U Group, worth a
combined $117 million, to provide application development and support services. Subsequently, Cisco
and TCS entered into a strategic alliance to develop and deliver IT service solutions to help customers
build or evolve next-generation data centers by taking advantage of the network as a platform. During the
same year, TCS opened a new development center at Lucknow, Uttar Pradesh, India. The company won
a $25 million contract from Volkswagen Group UK to provide IT transformation and support services; $24
million contract from Singapore Airlines; and a $60 million contract from Saab Automobile. Subsequently,
the company opened its third global delivery center in Queretaro, Mexico.Subsequently, TCS won
contracts from the Government of Andhra Pradesh, Carnation Auto and Singapore People's Association,
Chamber of Commerce of Saudi Arabia, British Petroleum and Avaya.
Contracts/Agreements
Year: 2009
TCS signed a partnership agreement with K2, the industry leader in business application platforms and
solutions, to collaborate and co-market comprehensive, integrated and process-driven solutions to
customers globally. The alliance is expected to enable customers to leverage existing investments with a
reduced time to market for enterprise-class business applications and business process management
software.
Corporate Changes/Expansions
Year: 2009
The company opened its development center, TCS Kalinga Park in Bhubaneswar, Orissa, India, in 2009.
In 2009, TCS opened a new Global Delivery Center in Buenos Aires, Argentina. The company also
expanded its Regional Support Center in Dubai to support its core banking customers in the Middle East.
Acquisitions/Mergers/Takeovers
Year: 2008
The company acquired all of Citigroup's interest in Citigroup Global Services (CGSL), the India-based
captive BPO arm of Citigroup for approximately $505 million.
Commercial Operation
Year: 2008
The company also commenced construction at its largest development center, TCS Sahyadri Park
located in Hinjewadi, Maharashtra, India.
Contracts/Agreements
Year: 2008
In 2008, the company signed a five-year contract to be the global engineering partner of ArvinMeritor, a
global supplier of integrated systems, modules, and components to the motor vehicle industry.
Subsequently, the company won IT services contracts from Virgin Atlantic, Superpartners, Maroclear,
LCH.Clearnet, Ericsson, National Securities Depository, Singapore Airlines, International Organization for
Migration, Uganda Revenue Authority, and Indian Ministry of External Affairs. In addition to the sale, TCS
signed an agreement with Citigroup to provide, through CGSL, process outsourcing services to Citigroup
and its affiliates for an aggregate amount of $2.5 billion over a period of nine-and-a-half years. During the
year, the company partnered with Saab for the establishment of Saab's Aeronautical Design and
Development Center (ADDC) in India.
Contracts/Agreements
Year: 2008
TCS entered into an agreement with Sony Pictures Entertainment to develop and deploy Service-
Oriented Architecture (SOA) solutions. Subsequently, Diligenta, a subsidiary of TCS, bagged a contract to
deliver BPO services to support the UK operations of Sun Life Financial of Canada.Subsequently, the
company was selected by Nokia Siemens Networks for providing global research and development
services.
Corporate Changes/Expansions
Year: 2008
The company strengthened its presence in China with the opening of a Global Delivery Center in Tianjin,
China.
Corporate Changes/Expansions
Year: 2008
The company consolidated its operations in Eastern Europe, the Middle East, Africa and Latin America
into a strategic business unit, Emerging Markets, in 2008. During the same year, the company launched
its second delivery center in Hyderabad, India. The company also signed a multi-year contract with
Chrysler for providing a portfolio of IT services. TCS opened TCS Seven Hills Park, a delivery center and
its largest North American facility in Milford, Ohio.
Contracts/Agreements
Year: 2007
In 2007, the company entered into a strategic engagement with Parkway Hospitals, one of Asia's
healthcare organizations, to provide and implement a leading healthcare information management
solution for their hospitals, including Gleneagles, Mount Elizabeth, East Shore Hospitals, Parkway
Laboratory Services, Medi-Rad Associates, as well as clinics globally. In the same year, the company
started a joint venture in China, TCS (China) with its Chinese partners. In the same year, the Nielsen
Company, and TCS entered into an agreement for outsourcing a portion of Nielsen's IT and operations
functions worldwide. The contract was valued at $1.2 billion, under which TCS would assume
responsibility for Nielsen's IT and operational processes, and integrate and centralize multiple systems,
technologies and processes.
Corporate Changes/Expansions
Year: 2007
The company extended its global network delivery model with a new center in Mexico. Also, the company
opened a new delivery center in Mexico to serve as a near shore center for the US clients. In 2007, the
company launched TCS South Africa, its new subsidiary in South Africa.Subsequently, the company
announced a series of investments for embedded systems research in verticals like automotive,
consumer electronics, telecom, and office automation to fuel innovative solutions focused on the needs of
the Japanese market.
Stake Sale
Year: 2007
The company increased its stake from 51% to 100% in the joint venture IT services company, TCS do
Brasil.Subsequently, the company and Tata Sons sold 50% stake in SITEL India to the US based Sitel.
Contracts/Agreements
Year: 2006
The company entered into the UK BPO Life Assurance market by securing a £486 million ($777.6 million)
deal from Pearl, the Peterborough based closed fund group, in 2006. The company set up an office at
Colombia and acquired three new clients in Colombia, including the Ministry of Finance and two telecom
companies. Subsequently, TCS APAC, a subsidiary of TCS, signed a commercial agreement with Beijing
Zhongguancun Software Park Development, Uniware and the Tianjin Huayuan Software Area
Construction and Development to establish China's first industrial scale software company.
Corporate Changes/Expansions
Year: 2006
The company launched its Japan off-shore development center (J-ODC) at its facilities at Salt Lake,
Kolkata. TCS acquired TCS Management (formerly called Total Communication Solutions), a privately
owned consulting company in Australia.
Acquisitions/Mergers/Takeovers
Year: 2005
TCS acquired Financial Network Services (FNS), an Australian core banking solutions vendor; and
Comicrom, a BPO organization in Chile.
Acquisitions/Mergers/Takeovers
Year: 2005
Tata Infotech, one of the leading IT firms, merged with the company.
Contracts/Agreements
Year: 2005
TCS and State Bank of India (SBI) formed a joint venture to provide advanced technology solutions and
Corporate Changes/Expansions
Year: 2005
Acquisitions/Mergers/Takeovers
Year: 2004
TCS acquired the remaining 51% equity in Aviation Software Development Consultancy India (ASDC),
making ASDC a wholly owned subsidiary. Subsequently, the company acquired Phoenix Global Solutions
from the Phoenix Group.
Corporate Changes/Expansions
Year: 2004
The company opened the performance engineering lab at its operations center in Bloomington,
Minnesota.
Divestiture
Year: 2004
TCS sold Intelenet Global Services to HDFC and also launched its Burbank-based Media and
Entertainment Lab.
Stock Listings/IPO
Year: 2004
The company's shares were listed on the National Stock Exchange and the Bombay Stock Exchange of
India, in 2004.
Acquisitions/Mergers/Takeovers
Year: 2003
In 2003, the company acquired Airline Financial Support Services (AFS), a business process outsourcing
(BPO) firm providing services to the airline and hospitality industry.
Corporate Changes/Expansions
Year: 2003
Contracts/Agreements
Year: 2002
The company signed a three year agreement with United Utilities Water for the delivery of IT services, in
2002. During the same year, TCS signed a contract with GE Medical Systems (GEMS) to provide global
IT solutions and services. The company signed a memorandum of understanding (MoU) with Zoom
Networks, an IT and telecommunications service provider in China, to deliver IT consulting and system
integration services to local and multinational companies operating in China. Subsequently, TCS signed
an MoU with NEC Singapore to explore collaboration in four key areas: security products and solutions,
sale of NEC supercomputers, e-government solutions, web integration and software development.
New Products/Services
Year: 2002
TCS launched eIBS, an integrated brokerage solution and opened its new city office in Hyderabad, India.
Subsequently, TCS America launched its healthcare practice, offering Health Insurance Portability and
Accountability Act (HIPAA) consulting and implementation, consultation in healthcare, integration of
disparate systems and solutions.
Acquisitions/Mergers/Takeovers
Year: 2001
Acquisitions/Mergers/Takeovers
Year: 2001
Telenor increased its stake in Pannon to 100%, and DiGi to 61%, as well as acquired Comsat Mobile
Communications from Lockheed. The company's other acquisitions during the same year included the
purchase of the remaining 50% stake in Canal Digital.
Contracts/Agreements
Year: 2001
In 2001, TCS formed a global partnership with Trivnet, an Israel based provider of online payment
solutions. The company entered into a multi-year collaborative agreement with the Hyderabad based
Centre for DNA Fingerprinting and Diagnostics (CDFD) for research in the area of Bioinformatics.
Divestiture
Year: 2001
Corporate Changes/Expansions
Year: 1995
Incorporation/Establishment
Year: 1968
Tata Consultancy Services Limited (TCS or "the company") was established in 1968 as the holding
company of the Tata Group. Throughout the 1980s and 1990s, TCS invested heavily in software
engineering practices and standards, software quality assurance, software project management, software
process and allied metrics as well as research and development in software engineering and software
technology.
Key Employees
KEY EMPLOYEES
Rajesh Gopinathan
Board:Executive Board
Job Title:Chief Executive Officer, Director, Managing Director
Since:2017
Age:48
Mr. Gopinathan serves as the Chief Executive Officer, Managing Director and Director of TCS since
February 2017. Previously, Mr. Gopinathan was the Chief Financial Officer during the period of 2013 to
2017.
OP Bhatt
Mr. Bhatt has been the Director at TCS since 2012. Prior to this, he was the Chairman at the State Bank
Group, which includes State Bank of India; five associate banks in India and five banks overseas; SBI
Life; SBI Capital Markets; SBI Fund Management; and other subsidiaries. Mr. Bhatt also served as the
Chairman at Indian Bank's Association, the apex body of Indian banks.
N. Ganapathy Subramaniam
Board:Executive Board
Job Title:Chief Operating Officer, Director
Since:2017
Mr. N. Ganapathy Subramaniam has been appointed as the Chief Operating Officer and Executive
Director of TCS in February 2017. Prior to this, he served as the President, Financial Services, a strategic
business unit of the Company. He has been with the TCS for last 35 years and possesses an in-depth
knowledge of on technology trends and systems policies of leading corporations.
Rajashree R
Board:Senior Management
Job Title:Chief Marketing Officer
Since:2020
Ms. Rajashree has been the Chief Marketing Officer of the company since February 2020. Prior to this,
Ms. Rajashree served as the Global Head of the company from September 2008 to February 2020. She
V Ramakrishnan
Board:Senior Management
Job Title:Chief Financial Officer
Since:2017
Mr.V. Ramakrishnan has been appointed as the Chief Financial Officer of the company in 2017.
Previously, Mr. Ramakrishnan served as the Head of Finance at TCS North America.
N. Chandrasekaran
Mr. Chandrasekaran serves as the Chairman at Tata Consultancy Services since 2017. Currently, Mr.
Chandrasekaran serves as the Chairman of Tata Steel, Tata Motors and Tata Power. Prior that, he
served as the Chairman of the Information and Communication Technology Industry Governors at the
World Economic Forum, Davos from 2015 to 2016.
Services:
Assurance services
BI & performance management
Business process services
Consulting
Digital enterprise
Eco-sustainability services
Engineering & industrial services
Enterprise security & risk management
Enterprise solutions
Ion small and medium business
IT infrastructure services
IT services
Platform solutions
TCS interactive
Analytics and insights
Internet of things
Cloud infrastructure
Microsoft business unit
Cognitive business operations
Business process outsourcing
Automation & AI
Cloud services
Cyber security
Quality engineering
Brands:
TCS BaNCS
TCS MasterCraft
mKRISHI
TCS OmniStore
Ignio
TCS Cloud Plus
TAP
iON
CHROMA
Optumera
Jile
TCS Optumera
Quartz - The Smart Ledgers
TCS HOBS
TCS Pace
SWOT Analysis
SWOT ANALYSIS
Tata Consultancy Services Limited (TCS or "the company") is an information technology (IT) services,
consulting and business solutions company. Well-established partner network, growth in revenue, and
presence across diversified end markets and geographies are the company's major strengths, whereas
profitability remains cause of concern. Growth in global IT services market, strategic initiatives, and global
software market are likely to offer growth opportunities to the company. However, technological changes,
increasing employee attrition, and regulatory requirements could affect its business operations.
Strength Weakness
Strength
The company has a well-established partner network. It develops and nurtures strategic partnerships in
alignment with its strategic vision. TCS' partner programs are specifically designed to jointly work on
partner tools and receive the necessary training, support and resources on partner technology products.
The company has strategic partnerships with major technology players. Its global alliance partners
include Actifio, Acquia, Adobe, Amazon Web Services, Apigee, Appdynamics, Appian, Aptitude software,
Automation anywhere, Avaya, Blueprint, Blueprism, Bosch, CA, Cisco, Citrix, Cloudera, datadog, Dell,
Hewlett Packard Enterprise, Hitachi, Genesys, Google, IBM, Microsoft, Informatica, Juniper Networks,
NetApp, Oracle, RedHat, SAP, SaS, Symantec, and VMware, among others. Well established and a
strong network of partners has allowed the company to create significant and sustainable value to its
customers. The partnership network also allowed TCS to deliver innovative and collaborative solutions by
bringing together various technology teams. A strong partner network provides the company a
competitive advantage over its competitors.
Growth in Revenue
TCS exhibited a steady revenue growth during the FY2020. Strong revenue performance improves
investors’ confidence in the company and enables it to pursue its expansion plans. TCS generated
The company has positioned itself across diversified end markets. Over the last few years, TCS has
strategically expanded the number of end markets to increase revenue and business stability and expand
its opportunities for growth. The company’s offers IT services for diversified end markets, including
banking, financial services and insurance, communication, media and technology, manufacturing, and
others. In FY2020, the company’s banking, financial services and insurance accounted for 38.9% of the
company’s total revenue, communication, media and technology with 16.6%, retail and consumer
business with 16.7%, manufacturing with 10.5%, and others with 17.3%. The company's exposure to
diversified industries spreads its business risk and avoids dependence on any particular market for
revenues. In addition, this allows TCS to serve a wide range of customers. TCS also has a diversified
geographic presence in the Americas, Europe, India, and Others regions. In FY2020, the Americas
accounted for 52.2% of the company’s company's revenue, followed by Europe with (30.6%), India with
(5.7%), and Others with (11.4%). Presence across diversified end markets and geographies offers TCS
more avenues for revenues and growth. It also reduces the company's exposure to risk associated with a
particular market and facilitates a strong positive global image for the company.
Weakness
Profitability
Decline in profitability limits the company’s ability to provide adequate returns to its shareholders. In
FY2020, the company’s operating margin was 24.6%, compared to an operating margin of 25.6% in
FY2019. Declining operating performance indicates improper cost management of the company. In
FY2020, the company recorded a net margin of 20.6%, compared to a net margin of 21.5% in FY2019.
Opportunity
The company could benefit from positive outlook for global IT services market. According to an in-house
research, the global IT services market was valued at US$697.7 billion in 2017, and is expected to grow
at a CAGR of 6.3% during 2017-22 to reach US$947 billion by 2022. Infrastructure services accounted for
45.1% share of total market value of the global IT services market, followed by application services with
30.9% and BPO services with 24% during 2017. Geographically, the US accounted for 37.5% of total
market value of the global IT services market, followed by Europe with 31.7%, Asia-Pacific with 24.2%,
the Middle East with 0.2%, and Rest of the World with 6.4%.
Strategic Initiatives
In December 2020, TCS and Star Alliance announced to extend their partnership to enhance the travel
experience for customers. In December 2020, TCS launched a blockchain-based digital bank guarantee
platform in Israel. In December 2020, TCS expanded its business operations in Austin, Texas with the
construction of a new facility. In November 2020, TCS agreed to acquire Pramerica services unit from
Prudential Financial Inc. In November 2020, TCS and B3i Services AG entered into a partnership to
design, develop and launch ecosystem innovations for the insurance industry. In November 2020, TCS
announced to extend its partnership with Kingfisher plc to provide consolidated application management
and infrastructure support services. In October 2020, TCS announced its plans to acquire Postbank
Systems from Deutsche Bank. In September 2020, TCS entered into a partnership with maurices to build
greenfield IT ecosystem for its growth and transformation. In January 2020, TCS expanded its strategic
partnership with ABN AMRO to build a new, scalable technology core that will increase its innovation
velocity and support its digital ambitions.
The company could benefit from positive outlook for global software market. According to an in-house
research, the global software market was valued at US$347.8 billion in 2017, and is expected to grow at a
CAGR of 4.1% during 2017-22 to reach US$425.2 billion by 2022. In terms of category Software
infrastructure accounted for 46.3% of total market value of the global software market, followed by
enterprise applications with 31.1%, information management with 13%, security software with 7.1%, and
enterprise mobility management with 2.4% in 2017. Geographically, the US accounted for 31.4% of total
market value of the global software market, followed by Europe with 30.5%, Asia-Pacific with 25.5%, the
Middle East with 4.1%, and Rest of the World with 8.5%.
Threat
Regulatory Requirements
The company with its clients’ customers residing across the world is subject to numerous legal regimes
on matters as diverse as import/export controls, content requirements, trade restrictions, tariffs, taxation,
sanctions, government affairs, immigration, internal and disclosure control obligations, data privacy and
labor relations. Violations of these regulations could result in liability for monetary damages, fines and/or
criminal prosecution, unfavorable publicity, restrictions on the company’s ability to process information
and allegations. Changes in these regulations and requirements, or new restrictive regulations and
requirements, could slow the growth of its services or require it to incur substantial costs. Thus, the
company's business could be affected in those regions and have a material impact on its revenue.
Technological Changes
The company's enterprise solutions and information technology is characterized by rapid technological
changes, which may affect its business operations. To compete effectively with its peers, Accenture
should continually introduce new products and services that exceed the customers’ requirements. The
introduction of new technologies or the adoption of new industry standards can make existing products
and services under development, obsolete or unmarketable. Inability to study the evolving technological
landscape may impact the company’s competitive position. Current and new wireless internet
technologies such as IoT, cloud computing, Big Data and AI continue to evolve rapidly to allow greater
speed and reliability. The company needs to invest in these new technologies to meet its customers’
requirements and retain the market share.
In the information technology sector, success of any company depends on the management of intellectual
property and quality professionals. TCS depends heavily on its skilled personnel and management team.
The company operates through a team of highly qualified and well experienced employees, who executed
domestic projects and overseas projects successfully. Sustainable workforce is one of the major
challenges for IT companies. The high attrition level or failure to retain qualified professionals can affect
the performance of the company. Its ability to execute project engagements and obtain new clients
depends in large part on its ability to attract, train, motivate and retain highly skilled professionals,
especially project managers, software engineers and other senior technical personnel. If the company is
unable to hire and retain qualified personnel, its project portfolio and profit margins could decrease
drastically.
Top Competitors
TOP COMPETITORS
The following companies are the major competitors of Tata Consultancy Services Limited
Accenture plc
Capgemini SE
Cognizant Technology Solutions Corp
Deloitte Consulting LLP
HCL Technologies Limited
International Business Machines Corporation
Tech Mahindra Limited
Wipro Ltd
Company View
COMPANY VIEW
A statement by Mr. Rajesh Gopinathan, the Chief Executive Officer, Director and Managing Director Tata
Consultancy Services Limited (TCS or 'the compamy') is given below. The following statement has been
taken from company’s 2019-2020 annual report.
Dear Stakeholder,
It is a measure of how quickly and profoundly our world has changed, that when we look back at the year
gone by, it feels like a different era altogether.
In FY 2020, your Company delivered revenue of ₹156,949 crore, growing 7.2% over the prior year in
reported terms, and 7.1% in constant currency terms.
Our operating margin continued to be best in class, at 24.6%. Net profit was ₹32,340 crore, a net margin
of 20.6%. Our cash conversion continues to be very strong, with a cash conversion ratio of 100.1% and
free cash flow of ₹29,281 crore.
The Board has recommended a final dividend of 6 for the year, bringing the total dividend for the year to
₹73 per share. This translates into ₹31,895 crore returned to shareholders in FY 2020, which is 108.9% of
the free cash flow.
We had a very productive year, engaging with customers in their innovation, growth and transformation
initiatives, expanding and deepening our relationships, deploying very impactful solutions, and winning
some of our largest deals till date.
However, it is our response to the events of the last ten days of the fiscal year that will be our most
defining accomplishment of FY 2020.
We not just enabled remote access for our associates but also calibrated our project management
framework and security posture so that work could be properly allocated, governed, and reported, while
maintaining our stringent security controls, and pivoted into a new operating model that we call Secure
Borderless Workspaces (SBWS).
Using SBWS, we have been able to continue supporting our customers not only in their mission critical
operations but also their transformational projects, just as before, without any slippages.
The Secure Borderless Workspaces model is an extension of the Open Agile Workspaces framework that
powered the innovative Location Independent Agile model that we pioneered two years ago. It leverages
all our prior investments, and incorporates the learnings and best practices around network management,
a standard service delivery environment, cloud-enabled governance processes, heavy use of digital
collaboration tools, and an internal Security Operations Center benchmarked to the best in the industry.
Even though these are early days, the outcomes from our new model have been impressive. Our cloud-
based project monitoring system has been tracking the progress of over 23,000 ongoing projects on a
real time basis, ensuring that our customers continue to experience the same high quality of delivery and
certainty of outcomes that they have come to expect of TCS. There are even pockets where we have
witnessed improved velocity, throughput, and productivity.
SBWS will continue to be an integral part of our new operating model and represents the future of work. It
helps TCSers enjoy a better quality of life, while making TCS’ service delivery more resilient as the fully
distributed model is better suited for business continuity.
Our customers are comfortable with this model and want us to take more work that others are not able to
handle. This has given us the confidence to come out with a bold new Vision 25x25. We believe that by
2025, only 25% of our associates will need to work out of our facilities at any point of time; and every
associate will be able to realize their potential without spending more than 25% of their time in a TCS
office.
Going through some of those notes filled me with immense pride. No training or standard operating
process tells our associates that while enabling work-from-home for a customer organization, they should
work extended hours, to step in and complete the work that another vendor was supposed to do, but had
not. Or that they should think out of the box and implement innovative solutions to rapidly build new online
features that a customer in the retail or pharma sector needed to urgently roll out for their end-customers
during the pandemic.
That kind of dedication to doing whatever it takes to help customers achieve their objectives, can only
come from deep within, when individuals are driven by a higher sense of purpose that goes beyond the
immediate task assigned to them.
For over five decades, TCS has been helping individuals, enterprises, and communities use technology to
realize their potential. This organizational purpose has served as a beacon that has guided our customer-
centric strategy, our policies and our decision-making over the years. Our greatest accomplishment has
been to imbue every TCSer with this same purpose-driven worldview.
This organizational purpose has also shaped the culture of empowerment at TCS. Empowered individuals
take ownership of outcomes, beyond just the completion of an assigned task. Empowered, purpose-
driven teams can cope even with unexpected events because they know exactly what they need to do,
even when no explicit instructions are provided. Such concerted, autonomous behaviors, in aggregate,
give the organization the ability to cope with sudden shocks, and impart organizational resilience.
Our purpose has helped us stay relevant to our customers through their evolving needs. TCS has
successfully navigated through multiple technology and economic cycles, over the last five decades,
pivoting and adapting each time to build new capabilities and even new business models, and offer the
services and solutions most relevant to our customers at that point in time. Our responsiveness, agility
and adaptability to change have been central to our longevity.
In this current environment of economic uncertainty and fear, TCSers can focus on their work and rest
assured that their organization stands by them. TCS will also be honoring all the job offers made till date,
to freshers and experienced professionals.
Our investments, our empathy, and our commitment is what makes our associates feel valued, and which
gets reciprocated with unmatched levels of energy and dedication to our organizational purpose. It has
also resulted in TCS becoming a gold standard in talent retention. Our attrition Commitment and Trust in
IT services in FY 2020 was 12.1%, the lowest in the industry, globally.
It is no different with our customers. TCS’ customer-centricity and commitment to helping customers
succeed in their businesses, have helped us establish enduring customer relationships and abiding trust.
Our oldest customer relationship goes back over four decades. We have stayed close to our customers
through good times and bad, helping them navigate challenges and speed bumps, harnessing the power
of technology to solve their business problems and enabling competitive differentiation.
Today, we have 49 customers who spend more than $100 million a year with us. The trust levels are so
high, they turn to us to help them realize their growth and transformation objectives. In the case of one
UK insurance customer, TCS and the transformational work we are doing for them have figured in the
CEO’s letter to their shareholders every year for the last three years. The strength of these relationships
and the trust we enjoy is what gives us the confidence that we will come out of these difficult times
stronger together.
The same purpose-driven worldview shapes the community initiatives we take up across the world, for
building skills and fostering entrepreneurship to bridge the digital divide, to encourage STEM education
and careers, and to enable better healthcare and wellness.
We pick programs that are scalable and which can make a big, measurable impact on the local
community. These programs are estimated to have benefited over 840,000 people across the world. Our
employees have also been doing their bit for worthy social and environmental causes in their respective
communities, collectively contributing over 780,000 volunteering hours in FY 2020.
Looking forward
We are entering the new fiscal year at a time when all major economies have been brought to a standstill.
The impact has been very fast and widespread, and the next few months will be very difficult for
everyone, individuals and organizations.
On the other hand, the economic downturn is not due to any structural problem in any industry, but due to
an externality that has hit the pause button on all economic activity. Whenever that externality is removed,
an equally quick recovery should follow.
We are staying close to our customers, aligning ourselves to their evolving priorities, staying lean and
nimble, finding newer ways to create value, and launching newer offerings that address current
imperatives.
Many of the innovative frameworks and methodologies that we pioneered are of even greater relevance
to our customers today. The TCS thought-leading Business 4.0 framework that we launched three years
ago to help enterprises leverage digital technologies for their growth and transformation agendas,
continues to guide them today. Business levers such as mass personalization, creating exponential value,
leveraging ecosystems, and embracing risk coupled with core technologies such as agile, automation,
intelligence, and cloud are some of the foundational pillars helping enterprises respond and recover from
the crisis.
Enterprises are discovering that investing in AI and automation is the best business continuity plan. Our
Machine First Delivery Model puts AI and automation at the heart of the enterprise, making technology
stacks self-healing, and operations and supply chains more resilient. Consequently, we expect many
customers to accelerate their core transformation initiatives, and adoption of digital self-service channels,
over the next few months.
Similarly, we are seeing huge demand for our Location Independent Agile model based Secure
Borderless Workspaces offering. This is helping our customers digitize their workplaces into boundary-
less service clouds, leveraging the power of distributed networks for agility, resilience, and scale.
Lastly, a strong driver of how companies adapt themselves is the way they look at their organizational
purpose. Organizations are seeking to introspect about what is most critical for them and their end-
customers and what their true sources of value are. Firms are looking beyond the products they make
and sell, to the purpose behind their existence, which in turn is helping define the blueprint for their
transformation journey. TCS has been helping insurers leverage ecosystems to transform into providers
of wellness, helping ship-building companies reposition into maritime solutions providers, and by applying
agile innovation at scale, helping energy companies become responsible providers of affordable, reliable,
and clean energy. We believe this trend of purpose-driven transformation will only accelerate in the
upcoming months.
Our strong and deep relationships with a high-quality customer base, largely Fortune 1000 and Global
2000 corporations, and our industry-leading operating margin give us the wherewithal to weather the
difficulties ahead. A strong balance sheet with zero debt and a big war chest positions us strongly to seize
any opportunities that might come up during this downturn.
With all these strengths, we believe our relative competitiveness will only get better through the months
ahead, and we will come out of this downturn, better positioned than ever to help our customers get back
onto their longer-term growth and transformation journeys, and to lead in the new normal. As we navigate
these uncertain times together with our customers, we look forward to your continued support.
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