Job Description

1. JOB DETAILS:

Title: Quality Assurance Supervisor

Reports to: Quality Manager

Area: Quality Department – Obeikan Folding Carton

Prepared / Revised on: 0

2. JOB PURPOSE:
To supervise QA/QC resources and inspections and provide guidance in order to ensure that production is
completed in line with quality standards, procedures, and criteria, and that all findings are reported and
addressed thus controlling the quality of products.

3. JOB DIMENSIONS:

Direct Reports: 7
Number of Staff Supervised:
Total: 4

4.KEY ACCOUNTABILITIES / RESPONSIBILITIES

1) People Management: Supervise the respective team of direct and indirect reports in order to
maximize team performance and achieve the objectives.
2) Operational Management : Contribute to the management of the daily operations of own area
of accountability by providing expertise, enabling teamwork, and aligning processes, in order to
achieve high performance standards and meet established targets.
3) Health & Safety: Contribute to the management of departmental compliance to all relevant
health and safety requirements, in order to guarantee employee safety and legislative
compliance.
4) Policies & Procedures: Supervise and contribute to the development and manage the
communication and implementation of policies and procedures, in order to ensure that all
relevant procedural and requirements are clearly communicated and duly fulfilled.
5) Capability Grows: Define and arrange Quality Management System, statistics, problem
solving trainings in cooperation with the performance management system & OKA in order to
ensure the relevant employees are kept knowledge and ability.
6) Customer Interaction: Interact with internal and external customers in order to ensure that quality
specifications are followed and customers are satisfied.
7) Performance Indicators: Collect all process performance data indicators and provide detailed
report to management.
8) Quality Assurance: Focus on the process improvement rather than fixing the error and review
the planned/systematic actions to ensure the achievement of quality objectives and customer
needs.
9) Resource Planning: Assign daily work to quality technicians, track their jobs and perform
regular inspections of the work site and review the statistical data in order to identify the quality
of production and report findings to the upper level.
10) Compliance: Revise/update and approve all quality work instruction and inspection plans that
are used to monitor / Fulfil the requirements of the Quality Management System.

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 4.KEY ACCOUNTABILITIES / RESPONSIBILITIES
11) Quality Document: Ensure that technicians are maintaining inspection records, reports and
relevant documentation in order to ensure timely and effective reporting of information as well
as availability of accurate information for any future reference.
12) Calibration Registration Validation: Ensure that all measuring and testing equipment utilized
are calibrated on time and according to procedures in order to ensure the validity and reliability
of inspection results.
13) Supplier Evaluation: Contribute to the supplier evaluation and selection process in order to
ensure all quality requirements are adhered.
14) Audit Process: Supervise all audit processes performed by the quality department and ensure
its alignment with set standard as well as international standards.
15) Risk Assessment: Perform quality risk assessment activities as and when required in order to
provide a risk analysis report of potential high risk non-conformance quality issues.
16) Root Cause Analysis: Study/analyse customer complaints and nonconformities raised during
internal/external audits in order to initiate the corresponding corrective and/preventive action.
17) Corrective Action: Monitor corrective action process performed across the production function
in order to ensure it is implemented as planned and in line with set standards as well as assist
in the provision of quality assurance support to project and production teams in order to ensure
that project-specific requirements are achieved, in line with customer, OIG and industry quality
standards.

5. WORK RELATIONS :
Internal: OFC internal customers (Department/Process Owners) & OIG Sister Companies

External: OFC Customers, External Audits (Customer, ISO, EFESO)

6. QUALIFICATIONS, EXPERIENCE, & SKILLS:



7. APPROVALS:

Line Manager Signature Date

____________________________________ ________________________________
Employee Signature Date