Vehicle Servicing Level I Learning Guide-38: Unit of Competence: - Demonstrate Work Values

Vehicle servicing Level I
Learning Guide-38
Unit of Competence: - Demonstrate Work Values
Module Title:- Demonstrating Work Values
LG Code: EISVHS1 M12 0919 Lo1-LG 38
TTLM Code: EISVHS1 M12 0919 TTLM 09 19v1
LO1. Define the purpose of work
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Instruction Sheet Learning Guide # 38
This learning guide is developed to provide you the necessary information regarding the
following content coverage and topics :–
 Identify, reflect and define one’s unique sense of work
 Achieve personal mission in harmony

This guide will also assist you to attain the learning outcome stated in the cover page.
Specifically, upon completion of this Learning Guide, you will be able to –
 Identify, reflect and define One’s unique sense of purpose for working and the ‘whys’
of work clearly for one’s development as a person and as a member of society.
 Achieve Personal mission in harmony with company’s values
Learning Instructions:
1. Read the specific objectives of this Learning Guide.
2. Follow the instructions described below 2

3. Read the information written in the information “Sheet 1, Sheet 2, Sheet in page 3
and 6 respectively.
4. Accomplish the “Self-check 1 and Self-check 2, in page -7 and, 10, respectively.
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Identify, reflect and define one’s unique sense of
Information Sheet-1
work
1.1. Identify, reflect and defineone’s unique sense of work

Professional workers treat each person in a caring and respectful fashion, mindful of
individual differences and cultural and ethnic diversity. Professional workers promote
clients' socially responsible self-determination. Professional workers seek to enhance
clients' capacity and opportunity to change and to address their own needs. Professional
workers are cognizant of their dual responsibility to clients and to the broader society.
They seek to resolve conflicts between clients' interests and the broader society's interests
in a socially responsible manner consistent with the values, ethical principles, and ethical
standards of the profession.
1.1 Purpose of work
What is work?
A job or activity that you do regularly especially in order to earn money The place where
you do your job The things that you do especially as part of your job
Activity in which one exerts strength or faculties to do or perform something:
a- sustained physical or mental effort to overcome obstacles and achieve an objective or
result
b- The labor, task, or duty that is one's accustomed means of livelihood
c - A specific task, duty, function, or assignment often being a part or phase of some
larger activity
What is the purpose of work (why we work) is relevant to many of my clientele families
at many levels. For many, they no longer have to work in order to support themselves or
their families. They have been successful in business, investing, or wealth-creation of
some kind and now have sufficient financial resources for the rest of their lives. But most
(not all) continue in some form of work — investing their time, energy and intellectual
capital in new endeavors. Why?
And the purpose (or meaning) of work intersects their lives at another level — their
children (and sometimes grandchildren) either currently have or will have access to more
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than enough money and financial assets that they really will never have to work in order to
support themselves or their families. So the question becomes: Why should they work? (or
even prepare for working through education?) A somewhat easy question to answer at a
theoretical or principle-based level, but far more difficult in real life conversations when
your kids ask the question.
 First, let me define what I mean by “work”. I am talking about meaningful and
productive life activity. It does not only mean a paying job — most adults do some
forms of work that are not paying (making meals, doing the dishes, lawn care, paying
the bills, laundry) — although many wealthy individuals and families hire these tasks
out to others. I think probably the most undervalued form of non-paying work is
parenting, and more specifically, mothering. Mothers work long, hard hours; they don’t
get paid; and they don’t typically get much in return (accolades, thanks, and
recognition). Mothering is, flat out, a tough job. There are additional non-paying jobs in
the forms of community service and volunteering. So work is not defined by payment in
this context.
 The inferred meaning of work from this perspective is: The purpose of work is to make
money. So if you have “enough” money (which is a personal definition), you don’t have
to work. This is where the dilemma intersects with children and heirs of significant
financial wealth — if the primary purpose of work is to make money, and we have all
the money we need, why should I go get a job? And why should I study hard in school
to get a job I don’t need?
The problem is, from my perspective, this is a limited view of work. Work, besides
making money, is meaningful daily life activity — making something, serving
someone, providing something of worth.
 To fulfill the needs and fuel the potential of our guests. That means making Target your
preferred shopping destination in all channels by delivering outstanding value,
continuous innovation and exceptional experiences—consistently fulfilling our Expect
More. Pay Less. brand promise. Whether you're shopping in our stores, online or on a
mobile device, we work hard to ensure your experience is always enjoyable and
exciting. How do we do it? Friendly service from team member’s ready to assist with
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your list; fully stocked products and a speedy checkout process; innovative digital
experiences that take your trip to the next level—and that’s just the start.
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Self-Check 1 Written Test
Directions: Answer all the questions listed below. Use the Answer sheet provided in the
next.
Part I. Short Answer Questions (5 points for each)
1. Define the word work?
2. What is the purpose of work?
3.
Note: Satisfactory above – 5 points Unsatisfactory - below - 5 points
You can ask you teacher for the copy of the correct answers.
Answer Sheet
Score = ___________
1. _________________________________________
Rating: ____________
_____________________________________________
_____________________________________________
2. __________________________________________________________________
______________________________________________________________________
_____________________________________________________________
Name: _________________________ Date: _______________
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Achieve personal mission in harmony
Information Sheet-2
1.1. Achieve personal mission in harmony

Implementation of personal mission in harmony with company’s values
A personal mission statement is a statement which is used as a way of communicating

the purpose of the organization. Although most of the time it will remain the same for a
long period of time, it is not uncommon for organizations to update their mission statement
and generally happens when an organization evolves. Mission statements are normally
short and simple statements which outline what the organization's purpose is and are
related to the specific sector an organization operates in.
Properly crafted mission statements serve as filters to separate what is important from
what is not, clearly state which markets will be served and how, and communicate a sense
of intended direction to the entire organization. A mission is different from a vision in that
the former is the cause and the latter is the effect; a mission is something to be
accomplished whereas a vision is something to be pursued for that accomplishment. Also
called company mission, corporate mission, or corporate purpose.
The mission statement should guide the actions of the organization, spell out its overall
goal, provide a path, and guide decision-making. It provides "the framework or context
within which the company's strategies are formulated." It is like a goal for what the
company wants to do for the world.[2]
According to Dr. Christopher Bart,[3] the commercial mission statement consists of three

essential components:
1. Key market: Who is your target client or customer (generalize if needed)?
2. Contribution: What product or service do you provide to that client?
3. Distinction: What makes your product or service unique, so that the client would
choose you?
A personal mission statement is developed in much the same way that an
organizational mission statement is created. A personal mission statement is a brief
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description of what an individual wants to focus on, wants to accomplish and wants to
become. It is a way to focus energy, actions, behaviors and decisions towards the things
that are most important to the individual.
The sole purpose of a mission statement is to serve as your company's goal/agenda; it
outlines clearly what the goal of the company is. [4] Some generic examples of mission
statements would be, "To provide the best service possible within the banking sector for
our customers." or "To provide the best experience for all of our customers." The reason
why businesses make use of mission statements is to make it clear what they look to
achieve as an organization, not only to themselves and their employees but to the
customers and other people who are a part of the business, such as shareholders. As a
company evolves, so will their mission statement, this is to make sure that the company
remains on track and to ensure that the mission statement does not lose its touch and
become boring or stale.
A personal mission statement communicates the organization’s reason for being, and how
it aims to serve its key stakeholders. Customers, employees, and investors are the
stakeholders most often emphasized, but other stakeholders like government or
communities (i.e., in the form of social or environmental impact) can also be discussed.
Mission statements are often longer than vision statements. Sometimes mission
statements also include a summation of the firm’s values. Values are the beliefs of an
individual or group, and in this case the organization, in which they are emotionally
invested. The Starbucks mission statement describes six guiding principles that, as you
can see, also communicate the organization’s values:
 -Provide a great work environment and treat each other with respect and dignity.
 -Embrace diversity as an essential component in the way we do business.
 -Apply the highest standards of excellence to the purchasing,.
 -Develop enthusiastically satisfied customers all of the time.
 -Contribute positively to our communities and our environment.
 -Recognize that profitability is essential to our future success
Occupational health and safety and its principles
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Occupational health and safety is an extensive multidisciplinary field, invariably touching
on issues related to among other things. Some of the principles of occupational health and
safety are listed as follows:-
 All workers have rights
- Work should take place in a safe and healthy working environment
- Conditions of work should be consistent with workers well-being and human dignity
- Work should offer real possibilities for personal achievement, self-fulfillment and
services to society
 Occupational health and safety policy must be established
 There is need for consultation with the social patterns and other stakeholders
 Prevention and protection must be the aim of OHS programs and policies
 Information is vital for the development and implementation of effective programs
and policies
 Health promotion is central element of OH practices
 OH services covering all workers should be established
 Compensation, rehabilitation and curative services must be made available to
workers who suffer occupational injuries, accidents and work related diseases.
 Education and training are vital component of safe, healthy working environment
Reference: Fundamental principles of occupational health and safety (Benjamin O.Alli,
2oo1 ILO)
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next.
Part I. choose the best answer (3 points for each)
1. Which one is not the principle of occupational health and safety?

A. Un established occupational health and safety policy
B. There is need for consultation with the social patterns and other stakeholders
C. Prevention and protection must be the aim of OHS programs and policies
D. Health promotion is central element of OH practices
2. One of the followings are the stakeholders most often emphasized,?
.A. Customers B. employees C. investors D all
3. According to Dr. Christopher Bart all of the commercial mission statement except?
A. Key market: Who is your target client or customer (generalize if needed)?
B. Contribution: What product or service do you provide to that client?
C. Provide a great work environment and treat each other with respect and
dignity
D. Distinction: What makes your product or service unique, so that the client
would choose you
Note: Satisfactory above - 5 points Unsatisfactory - below - 5 points
Answer Sheet
Score = ___________
1. _________________
Rating: ____________
2. _________________
3. _________________
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Reference:
www.drpaulwhit.com
https://www.forbes.cmo
https://www.thegospelcoalition.org
https://www.glocalthink.com
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Learning Guide-39
LG Code: EISVHS1 M12 091Lo2-LG 39
LO2. Apply work values/ethics
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following content coverage and topics:–
 Classify and reaffirm work values/ethics/concepts
 Undertake work practices
 Conduct personal behavior and relationships
 Use Company resources
 Classify Work values/ethics/ concepts and reaffirm in accordance with the transparent
company ethical standards, policies and guidelines.
 undertake Work practices in compliance with industry work ethical standards,
organizational policy and guidelines
 Conduct Personal behavior and relationships with co-workers and/or clients in
accordance with ethical standards, policy and guidelines.
 Use Company resources in accordance with transparent company ethical standard,
policies and guidelines
5. Follow the instructions described below 12.
6. Read the information written in the information “Sheet 1, Sheet 2, Sheet 3 and Sheet
4” in page 14,28,31 and 35 respectively.
7. Accomplish the “Self-check 1, Self-check t 2, Self-check 3 and Self-check 4” in page -
27, 30, 34 and 40 respectively. .
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Information sheet 1 Classifying and reaffirming work values/ethics/concept
Classifying and reaffirming work values/ethics/concepts

Work Ethics
Work ethics are a set of standards and rules that are required by an individual for
satisfactory work performance. The word ethics deals with moral issues and with right and
wrong behavior in a workplace. By setting work ethics, the workers will know the proper
working attitude the company expects from each one of them.
Types of Work Ethics:
A. Personal
Ethical Traits of Personal Work Ethics:
These are the personal qualities normally included in classic descriptions of ethical
consciousness and integrity. Examples of such ethical qualities in social work are:
 Integrity
 Critical self-insight
 Responsibility
 Courage/moral courage
 A sense of justice
 Balanced judgment
 Tolerance/broad-mindedness
 Empathy/sensitivity
 A basic attitude of respect, friendliness and equality in relation to others.
b. Specific to a Work Station
Examples of Work Ethics Specific to a Work Station:
 Keeping certain information confidential
 Maintaining cordial information with the clients and agencies that a company has
 Being prepared to take a new task
Sets of formal and informal standards of conduct that people use to guide their behaviour
at work. These standards are partly based on core values such as honesty, respect, and
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trust, but they also can be learned directly from the actions of others. For example, what
people see their organizational leaders, managers, and co-workers do on the job can
influence their own views of what is acceptable or unacceptable behaviour.
Ethics is a branch of philosophy that addresses the questions of morality through a set of
behavioural guidelines. A workplace being the source of bread and butter for many, also
satisfies the self-actualization needs. It provides a reason as a standard of living. Hence,
by that virtue, business ethics, which sustain morality and help evolution have to be
followed at a workplace.
Honesty, loyalty, commitment and rights go in building a conducive work culture in a
workplace. Although personal ethics differ, they matter in making of the ethical standards
of the organization. Because of the difference, every employees needs to be put on one
single ethical platform
 Keeping certain information confidential
 Maintaining cordial information with the clients and agencies that a company has
 Being prepared to take a new task
Classification of work values/ethics

 Work values can be divided into two functional categories.
8. Intrinsic; - values are those that relate to a specific interest in the activities of the
work itself, or to the benefits that the work contributes to society.
9. Extrinsic;-values relate to the favorable conditions that accompany an occupational
choice, such as physical setting, earning potential, and other external features. Most
people, in order to feel truly satisfied with their work, must find some personal intrinsic
value in it.
 Work values/ethics/concepts are:
- Commitment/ dedication - sense of urgency
- Sense of purpose - love for work
- High motivation - orderliness
- Reliability and dependability - competence
- goal-oriented - sense of responsibility
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- Being knowledgeable - loyalty to work/company
- Sensitivity to others - compassion/caring attitude
- Balancing between family and work -sense of nationalism
 Here are the seven key components of a work ethic.
1. Professionalism
Being professional involves everything from how you dress and present yourself in the
business world to the way you treat others. Professionalism is such a broad category, in
fact, that it basically encompasses all the other elements of a strong work ethic.
2. Respectfulness
You display grace under pressure: No matter how tight the deadline or heated the
tempers, you always remain poised and diplomatic. Whether you’re serving a customer,
meeting with a client or collaborating with colleagues, you do your best to respect
everyone’s opinions, especially under trying circumstances. This shows you value
people’s individual worth as well as their professional contributions
3. Dependability
You can be relied on to keep your promises. You are always on time and prepared for
meetings, and deliver your work on schedule and on budget. Your reputation for reliability
precedes you because you’ve proven over time that customers, clients and colleagues can
trust you to do everything you say you will. In an uncertain world, your customers,
colleagues and clients will appreciate the stability you embody.
4. Dedication
You don’t stop until the job is done, and done right. “Good enough” is not good enough for
you and your team. You aim for "outstanding" in everything you do. You put in the extra
hours to get things right, giving attention to detail and devotion to excellence. Your passion
shows in how hard you work and the results you achieve.
5. Determination
You don’t let obstacles stop you, and enthusiastically embrace challenges like a mountain
climber who ascends higher and higher until the summit is reached. You know that your
job as an entrepreneur is to solve your clients’ problems, and you resolve to continually
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seek better and more innovative answers. With purpose and resilience, you push ahead,
no matter how far you have to go.
6. Accountability
You take personal responsibility for your actions and outcomes in every situation, and
avoid making excuses when things don’t go as planned. You admit your mistakes and use
them as learning experiences so you won’t make the same ones again. You also expect
your employees to meet the same high standards, and support those who accept
responsibility instead of blaming others.
7. Humility
You acknowledge everyone’s contributions, and freely share credit for accomplishments.
You show gratitude to colleagues who work hard, and appreciation to your loyal clients.
You have integrity in spades, and are open to learning from others, even as you
teach people through your words, actions and example. And, while you always take your
work seriously, you strive always to maintain a sense of humor about yourself.
Work values/ethics/concepts
A work value
A value is a principal or standard that is held in high esteem by an individual and is related
to all aspects of one's personal and work life. You may have values around family, work,
spiritual, leisure, personal, etc. In this exercise you will focus on your work values. As you
rank each value, think about how important the value is to you in a work setting. As you
consider your work related values, keep in mind that there are no right or wrong work
values; rather it is a process of identifying what matters most to you rather than someone
else.
Often include such traditional virtues as trust, loyalty and commitment, honesty and
respect for one another, and avoiding conflicts of interest. Values may also include newer
elements such as innovation, teamwork, customer focus and continuous improvement.
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Work Value Concepts
Often include such traditional virtues as trust, loyalty and commitment, honesty and
respect for one another, and avoiding conflicts of interest. Values may also include newer
elements such as innovation, teamwork, customer focus and continuous improvement.
Commitment/ Dedication: - understand to achieve anything requires faith and belief in

yourself, vision, hard work and determinations. Dedication or commitment is the act of
concreting an alter, temple, church or other sacred building. It also refers to the inscription
of books or other artifacts.
Sense of urgency: - Drive people companies & countries to work much harder than
normal and the common traits of highly productive people, companies and countries. As
you can see, a tough of it can transform a person, company or a country to be highly
productive.
1. Set a challenging goal with a dead line.
2. Set a minimum time to work on something.
3. Make yourself accountable.
4. See yourself to be in the losing side.
5. Be aware of potential danger.
Sense of purpose:- The quality of having a definite purpose, purposefulness and

meaningfulness. The quality of having great value or significant.
Love for work:- If you work from home you probably spend more time on the phone and
less time doing work find out how to keep the balance between work.
High motivation;-In an ever-changing workplace, employers seek employees who are

interested in keeping up with new developments and knowledge in the field. It has been
noted that one of the top reasons employees leave their employers is the lack of
opportunity for career development within the organization. Learning new skills,
techniques, methods, and/or theories through professional development helps keep the
organization at the top of its field and makes the employee's job more interesting and
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exciting. Keeping up with current changes in the field is vital for success and increased job
security
Orderliness:- It is associated with other qualities such as cleanliness, diligence the desire
for order and symmetry. Having a sense of where things belong and how they relate to
each other and keeping them organized (I want to arrange myself and my surroundings to
achieve the greatest efficiency, the quality or state of being orderly, also systematic
functioning perhaps the most fundamental form of organization is taking to higher.
Reliability and Dependability:-You can be relied on to keep your promises. You are
always on time and prepared for meetings, and deliver your work on schedule and on
budget. Your reputation for reliability precedes you because you’ve proven over time that
customers, clients and colleagues can trust you to do everything you say you will. In an
uncertain world, your customers, colleagues and clients will appreciate the stability you
embody.
Competence: - It is possession and application of skills, knowledge and attitudes to

perform work activities.
Goal Oriented: - The concept of goal orientation was developed to describe variability in
dispositional or situational goal.
Sense of responsibility:- An awareness of your obligations, sense a general conscious,

sense of duty, a sense of should, ought to, have to. .
General Types of Work Values:
1. Intrinsic or Self Actualization Values - directly express openness to change values-
the pursuit of autonomy, interest, growth, and creativity in work.
2. Extrinsic or Security or Material Values - express conservation values; job security
and income provide workers with the requirements needed for general security and
maintenance of order in their lives.
3. Social or Relational Values - express the pursuit of self-transcendence values; work is
seen as a vehicle for positive social relations and contribution to society. Values include
being helpful, responsible, affiliation to friends and the community, social justice, and
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environmental protection. This is demonstrated by values that are near each other or on
opposite sides of the diagram shown below:-
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Being knowledgeable:- When you think of someone who is knowledgeable, you might
picture a professor who wears cardigans and glasses. While professors are generally
considered knowledgeable, there are many people who fit the description. Being
knowledgeable means you have or show knowledge. People who are knowledgeable use
facts, information or skills on a regular basis.
 How to Be Knowledgeable:
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1. Learn on a daily basis. Every fact or skill you learn adds to your knowledge. You can
learn tips on how to cook from someone making dinner, or you can master a computer
game that you play in your spare time. Make a point to learn something new as often as
possible and then apply what you learned as soon as possible.
2. Pick an area of study. Most knowledgeable people work to gain knowledge in a
specific area like English, history or computers. Find something that interests you and
then research the topic. If possible, take classes or attend seminars. Another way you
gain knowledge is by finding a mentor who can teach you.
3. Share your knowledge. You can be the smartest person in the world, but if no one
knows you have knowledge, it won't matter. You have to show your knowledge by
teaching others, writing papers, hosting seminars or participating in events like
Knowledge Bowls.
4. Look for different experiences. This may mean you have to get outside your comfort
zone. Each experience can teach you something and provide you with information that
connects to things you've already learned. A new experience can help you look at an
old experience in a new way and lead to a new discovery.
5. Ask questions. Make sure that you fully understand what you are learning. When
you ask questions, listen to the answer. Allow yourself time to assimilate the new
information. Continue to ask questions until you fully grasp the concept.
6. Use different sources. You can become knowledgeable by learning from people,
reading books or surfing the web. Experimenting can lead to new insight as can
observation.
Loyalty to work/company:- Employers value employees they can trust and who exhibit
their loyalty to the company. Loyalty in the workforce has taken on a new meaning. Gone
are the days when employees plan on starting out and retiring with the same company. It
is said that most people will hold between 8 – 12 jobs throughout their career. What does
this mean in terms of loyalty in today’s workforce?
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Companies offering employee growth and opportunity will ultimately gain a sense of loyalty
from their employees. Employees today want to feel a sense of satisfaction in their jobs
and will do a good job when they feel that the employer is fair and wants to see them
succeed. Although this may mean only staying for five or ten years in a position,
employees can offer loyalty and make an important contribution during their time with the
company.
More companies today encourage employee feedback and offer employees an opportunity
to lead in their area of expertise. This gives employees a greater sense of satisfaction and
a sense of control over their job. Empowerment encourages employees to do their best
work since companies are displaying a trust and expectation that they believe in their
employees to do a good job.
Offering jobs that encourage learning and the development of new skills also gives
employees a sense of empowerment in the workplace. Aligning an employee’s values with
the goals of the organization will foster loyalty and a bond between employer and
employee. Fostering good relationships within an organization and offering constructive
ways to handle conflict provides a win – win situation for both employer and employee.
Creating an organization that values loyalty within the organization can also work to its
benefit by using the same techniques and strategies to establish loyalty with customers;
and loyalty from customers ultimately makes for a successful business.
Compassion/Caring attitude or Sensitivity to others: There are always going to be
people in your life that irritate, annoy, and baffle you as to why they do and say the things
they do. Sometimes you want to snap back at them about how pestering they are, or
ignore them because you don't particularly like them, but remember, you have to be
considerate of how that person feels and why they do and say certain things. Before you
can judge, you need to understand that person's feelings and thoughts.
To develop Caring attitude or Sensitivity to others:
1. Before you judge them, step into their shoes. This is especially important. Maybe
this person is constantly sitting by his/her self and doesn't like to talk to others. Maybe this
person is cold to you when you talk to them or says things that might seem a little rude.
Before you judge them and label them, think about how he/she feels—"Maybe s/he is
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always by him/her self because s/he doesn't feel comfortable around others. Maybe s/he
isn't used to talking to people so s/he is a little cold. Maybe s/he wasn't feeling well on the
day I talked to him/her and that's why s/he seemed to be in a bad mood." Before you allow
yourself to label this person, imagine why they act or say the things they do.
2. Think about how you'd feel if you were treated the way you may treat this other
person. It is necessary to think about this before you say something to another person.
How would you feel if someone you weren't familiar with came up to you and said
something mean to you, just because you looked/sounded/acted differently from what they
expected or thought you should have? You would be pretty hurt, wouldn't you? Don't put
someone through that kind of pain if you wouldn't want to be put through it yourself.
3. Don't let one encounter ruin your perception of that person. Just because someone
seemed to be in a bad mood when you talked to them doesn't mean they are constantly
angry and depressed. Maybe they were having a bad day when you talked to them, or
they weren't feeling well. Try to speak to them more often and see how they act; don't let
one time ruin how you see that person. You have to be around them frequently to see how
they really are.
4. When you talk to them, don't let your insecurities or beliefs get in the way. It's very
common to meet people with different beliefs, likes and dislikes than you, so don't be put-
off if the person you're talking to doesn't like something you do, or likes something you do
not. Don't let their belief in God (or no God) make you feel any different about them.
Remember, being sensitive to their feelings means accepting what they like/dislike and
who/what they believe in. It's how they feel for a reason, and you should respect that
Balancing between family and work:- Work–life balance is a broad concept including
proper prioritizing between "work" (career and ambition) on the one hand and "life"
(Health, pleasure, leisure, family and spiritual development) on the other.
A balance between work and family responsibilities occurs when a person’s need to meet
family commitments is accepted and respected in the workplace. Helping people achieve a
balance between their family needs and their work commitments supports productive
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workers as well as committed family people. All people in the workplace, whether they are
employers or employees, will need to balance their work with their family responsibilities at
some time in their working lives. While some might have responsibilities for children,
others might also care for ageing parents, partners or other family members who require
ongoing or temporary assistance.
Family-work balance is a complex issue that involves financial values, gender roles,
career paths, time management and many other factors. Hidden values and models from
our cultures, original families and other sources influence our choices in ways that we
often don’t anticipate or understand and that have far reaching consequences for our lives.
Sense of nationalism:- Nationalism is a loyalty and devotion to a nation; especially a

sense of national consciousness exalting one nation above all others and placing primary
emphasis on promotion of its culture and interests as opposed to those of other nations or
supranational groups.
Top 5 Work Values:
1. Strong Work Ethic
Employers value employees who understand and possess a willingness to work hard. In
addition to working hard it is also important to work smart. This means learning the most
efficient way to complete tasks and finding ways to save time while completing daily
assignments.
2. Dependable and Responsible
Employer’s value employees, who come to work on time, are there when they are
supposed to be, and are responsible for their actions and behavior.
3. Possessing a Positive Attitude
Employers want employees who take the initiative and have the motivation to get the job
done in a reasonable period of time. A positive attitude gets the work done and motivates
others to do the same without dwelling on the challenges that inevitably come up in any
job.
4. Adaptability
Employers want employees who are adaptable and maintain flexibility in completing tasks
in an ever-changing workplace. Being open to change and improvements provides an
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opportunity to complete work assignments in a more efficient manner while offering
additional benefits to the corporation, the customer, and even the employee.
5. Honesty and Integrity
Employers value employees who maintain a sense of honesty and integrity above all else.
Good relationships are built on trust.
26
Self-Check- 1 Written Test
next page.
Part I. choose the best answer (2 point for each)
1. ----------------is the classification of work values?
A. Intrinsic C. relational value
B. Extrinsic D. All
2. Which one of the following are not work values?
A. Commitment D. love for work
B. sense of urgency E. none of the above
C. Sense of purpose
3. --------------are the key component of work ethics
A. professionalism C. Accountability
B. respectfulness D. Deduction E. All
4. _______________ is a set of values by which individuals should know and perform in
the job or work.
A. Work B. Work values C. Work ethics D. A & B E. none
5.________________ is not work value concept.
A. Commitment B. sense of urgency C. sense of purpose D. In competence
Part II. Short Answer Questions
1. List the top 5 work value? (5 points)

2. Explain the work ethics? (3 points)
3. Write down the seven key components of a work ethic? (5 points)
4. What is Sense of responsibility? (2 points)
27
Part I: Answer Sheet

Score = ___________
1. _________2. _________ 3. ______4. ______5.______
Rating: ____________
1. ____________________________________________________________________
_________________________________________________________________
2. . ______________________________________________________________
3. ____________________________________________________________________
___________________________________________________________________
4. ____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
Name: _________________________ Date: _______________
28
Information sheet 2 Undertake work practices
Undertake work practices

Guide lines are the instruments which direct the workers what they do, how they do and
when they do all the activities of the enterprise and indicate what they don’t do in the
enterprise during work operation within the enterprise. Due to this the enterprise should
prepare the enterprise guide lines according to the condition of the enterprise. Therefore,
the workers will be instructed by these guide lines so, they should take the guide lines and
as it is, if it is necessary it will be amended based on the feed backs of different reports
from the workers.
Work ethical standards

Work ethical standards need to be clearly stated and be communicated to all concerned in
a very clear and unambiguous way.
 It is not enough to have ethical standards listed on a well-defined document. How to
effectively implement an ethics program at a place of work needs careful attention.
 Once an organization has written out an ethics policy, it is recommended that it shall
follow the following steps.
 Realize That an Ethical Standard Has Been Violated The first step in solving an ethical
problem at the workplace is to realize that an ethical standard has been violated. This
means that executives and managers must be constantly aware of what is going on
within the organization and cannot ignore a violation in company policy regardless of
who committed it.
 Identify All the People Affected by the Ethical Violation
The second step is to identify all of those who have been affected by the ethical violation.
It is important to name each one involved in the policy infringement regardless of their
status in the organization. When everyone has been located, the ethics enforcement team
can proceed to the third step.
29
 Gather All Pertinent Information Concerning the Ethical Problem
The third step is to interview each participant to gather relevant information regarding the
ethical violation. Obtaining all the related information is only possible when everyone
cooperates. Getting each member to cooperate with the investigation can be a daunting
task because violators may not want to admit the truth and their friends may not want to
blow the whistle. Still, the incident cannot be resolved properly without all the pertinent
data.
 Analyze All the Information Fairly According to the Company's Ethical Standards
Once the pertinent information has been listed out, the fourth step is to analyze the data.
This is to be carried out in a manner that is consistent with the company's ethics program.
 Make a Decision that is Consistent with the Organization's Ethics Policies
The fifth step is to make a decision that goes along with the preset ethic standards and
policies. Many organizations go through the motions to write out rules and regulations
based on supposed core values, but that few follow through with them.
 Implement the Decision to Solve the Ethical Problem
 Discuss the Lessons Learned in Order to Improve the Ethics Program
 The seventh and final step in solving an ethical problem is to discuss the lessons
learned from the ordeal. The most profitable result of a policy violation is to use it to
improve the ethics program and make the organization stronger.
Work practices
 Concept of Work practices
 Quality of work  resourcefulness
 punctuality  innovativeness
 efficiency  cost consciousness
 effectiveness  attention to details
 productivity
Quality of work:- Quality of work is a variable, high quality is remanufactured, law quality
is repaired, how to improve quality of work? Every kind of work required proper input by
talented people in related to that work,
1. Self-motivated
30
2. Friendly environment
3. Upgrade myself in training course
4. Proper planning
Punctuality: - It is the characteristics of being able to complete a required task or fulfill

obligations before or at a time. Acting or arriving exactly at the time appointed.
Efficiency: - In general describes the extent to which time or effort is well used for the
intended task or purpose. To economists, it is a relationship between ends and means,
when we call a situation in efficient. It is a new way of time management, organizing,
optimizing and creating more productivity in your life. Efficiency is doing thing right but
effectiveness is doing the right thing.
Effectiveness: -Effectiveness means the ability of producing an effect and is most

frequently used in connection with the degree to which something is capable of producing
a specific desired effort. The degrees to which objectives are achieved and the extent to
which targeted problems are solved.
Productivity: - It is a measure of output from a production process, per unit of the input.
For example labor productivity is typically measured a ratio of output per labor hour and
input.
Resourcefulness:-There are so many company resources, such as consumable
materials, equipment’s and machines, human, time and financial resources.
Innovativeness/Creativity:-The quality of being novel, freshness, new fangledness,
novelty, originality, the signer’s principle at the heart of creativity is risk and value, key
learning elements and understanding the skill and imagination to create new things.
. Cost consciousness:-observe cost saving habits, assess needs and resources,
requests for the right king (quality) of materials, avoid wastefulness ,shows
resourcefulness at all times.
5s:-It is a systematized approach to organize work areas keeps rules and standards, it is
good housekeeping and workplace.
Results of 5s:- improve profitability, efficiency /effectively, service and safety
 Sort (arranging):- taking out of disposing unnecessary items.
 Systematize: - organization of necessary items in a good order and easily access.
31
 Sweep (clean):- Cleaning of the workshop and ordered items.
 Standardize:- maintaining the workplace in a high standard of housekeeping;
 Self-discipline (sustain):- Doing things spontaneously without being told.
32
next.
Part I. Short Answer Questions
1. List the concept of work practice? (5 points)

2. What is 5s? (3 points)
3. What is Innovativeness/Creativity? (2 points)
4. What is the difference b/n Efficiency and Effectiveness? (5 points)
Answer Sheet
Score = ___________
Rating: ____________
1. ____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
2. ____________________________________________________________________
_________________________________________________________________
3. ____________________________________________________________________
___________________________________________________________________
4. ____________________________________________________________________
____________________________________________________________________
33
Name: _________________________ Date: _______________
Information sheet 3 Conduct personal behavior and relationships
Conduct personal behavior and relationships

Each person is different, with their own personal behavior, values and beliefs shaped by a
number of factors that include culture, religion, nature, and personal experiences.
 Values relate to our personal principles, morals, and ideals that is, what we consider to
be important.
 Attitudes relate to a person’s views, which may be evidenced in the way they behave.
 Beliefs relate to those things in which an individual has faith ‘religious beliefs for
example which may not necessarily be founded on fact.
Dignity’ is a difficult concept to define and has a strong association with respect.
‘Privacy’ has been defined as ‘freedom from intrusion’ and ‘dignity’ as ‘being worthy of
respect’ (DH, 2003). Within this module, four types of dignity were identified as follows.
 Merit—this relates to dignity or social status that is ascribed to people because of their
role or position in society, or because of what they have achieved.
 Moral status—this is emphasized by the person’s moral autonomy or integrity. If an
older person is able to live according to their own moral principles, then that person will
experience a sense of dignity.
 Personal identity—this was found to be the most relevant in the context of older
people: ‘It relates to self-respect, and reflects an individual’s identity as a person. This can
be violated by physical interference as well as by emotional or psychological insults such
as humiliation’.
By understanding these above mentioned differences among the co-workers and clients
we can minimize the differences by creating tolerance.
Ethical Guidelines:
34
Fundamental values in the work and for the profession are human rights and humanity.
The work shall contribute to creating a good and dignified life for all citizens and to
developing the welfare of the society.
1. Profession and Personality

Professional workers shall
 In their work and way of life respect each individual’s equal and high worth
 Show particular responsibility towards persons and groups in a vulnerable position
 Use their professional position with responsibility and be conscious of the limitations
of their own competence
 Maintain and develop their social work skills and strive towards ethical
consciousness and personal development.
2. The client/citizen
 show an equalitarian attitude to other citizens and treat clients with respect,
empathic attention and amiability
 respect the client’s personal integrity and safeguard the individual’s right to self -
determination in so far as the same right for others’ is not infringed upon and there
is no risk of damage to the client. Measures shall as far as possible be based on
participation and mutual understanding
 inform the client as to rights and duties, i.e. clarify the conditions and resources that
exist within the current activity and other authorities involved
 make sure that the demands placed on clients have a reasonable foundation and
are capable of contributing to an improvement of their situation
 never use the position of dependency of the client in different situations to own
advantage
 Maintain client confidentiality and make sure that information concerning the client
is handled in conformance with the law and generally with great prudence.
3. The Organization, Colleagues and the Workplace
 Be aware of and show loyalty to the organization’s basic task
35
 show loyalty and respect towards colleagues and other members of staff as well as
towards members of the board
 Challenge and work against offensive or discriminatory attitudes and actions within
the organization or in the behavior of colleagues or clients, aware that this may be
in conflict with other loyalty demands
 contribute towards the upholding of high standards of quality in the work so that the
profession can develop in step with citizens’ needs and with changing conditions in
the Society
 Help to make the workplace a constructive and responsive social environment.
4. Society
 Be open to cooperation with other organizations and other professions, under the
condition that this is of value to clients and other citizens
 Strive to build up confidence in social work and in their own professional
competence, as well as being open to demands for accountability and critical
appraisal of the way the work is performed
 As a professional and as a citizen stand for a democratic social ideal comprising
human rights, humanity and solidarity.
36
Self-Check- 3 Written Test
next
1. In the client/citizen Professional workers shall? (6 point)

2. What is Ethical Guidelines ( 4 point)
Answer Sheet
Score = ___________
Rating: ____________
1. A_______________________________B.__________________________________
C_________________________________D_______________________________
2. ____________________________________________________________________
____________________________________________________________________
___________________________________________________________________
Name: _________________________ Date: _______________
37
Information sheet- 4 Use Company resources
Company resources
Company Resources are all assets a company controls and can use to achieve its goals.
Company resources include the following:
Human Resources
Material Resources
Financial Resources
Intangible Assets
From this point of view, we can define a company as a unique collection of resources. This
collection is not easy to replicate, and the differences between the quantity, share and
quality of resources of different companies have an impact on the performance of
them.
Equipment/Machineries
Material resources are tangible goods different from human resources that the company
can use to achieve its goals. Examples of material resources: - Real estate, Machinery,
Computers and office equipment, Supplies and intermediate products, Tools
Technological advancements can make some material assets obsolete. Usually,
computers become obsolete after some years. The same can happen with some
business machinery: when a new better technology is implemented, it may be better to
replace old machines than to keep using them.
Human Resources
If you work at a medium or large company, probably you’ve already heard of the term
“Human Resources”. Companies usually have a department that recruits employees and
deals with issues related to people, like paying salaries, on boarding, training, etc. In this
article, we are not talking about the human resources department, but to the people who
Work for a company, and to their skills, knowledge, culture and expertise. Human
resources play a key role in every company because they have a great impact on its
38
performance and the achievement or not of its goals. Human resources define company
culture and company culture cannot be replicated. People not only acquire knowledge and
skills by education but they also by experience and informal training. Human resources of
a company have several important features:
- Skills
- Experience
- Qualification
- Geographic Location
- Time Availability
About the Term Human Resources A major concern about considering people as a
resource is that people should not be treated like another commodity or asset, that can be
easily interchanged. Economics should have people at the core of its goals. People should
not be treated like another company resource or as a simple factor of production, but with
respect and dignity.
Consumable materials
Consumable resources (or non-renewable) are not renewed on an activity basis but
consumed when used. Typical examples are money, raw materials and energy. Usually,
the overall project costs are limited and pre-defined in a total contract price. When I started
looking for Consumable Resources / Materials I could not see the potential applications
other than some way to manage inventory of materials. Unless you have issues with
storage capacity then you might not feel the need to model your inventories within the
CPM model. But the potential need for consumable/material resource functionality is there
for other scenarios that cannot be modeled without consumable resources functionality.
Recently I was confronted with the issue of modeling form-work sets and found that the
use of materials functionality is a perfect fit for cases when you have a need to keep
reserved the form-work from the first moment an activity from the group starts until the
finish of all activities from that group. This is a different scenario to when form-work can be
moved from activity to activity without the need to keep it reserved for a group of activities
before it can be used by other activities or groups. It also came to my mind it could be a
39
perfect fit to control the start of an activity upon the start/finish of a certain number of
activities within a group. The use of regular resources along with resource production can
Be an alternative.
Time resources:-
A lot of people believe money is their most important resource but we think they’re
misguided. Their most important resource is time. You can get more money through
various avenues but once time is gone, it’s gone forever. You can’t buy more or borrow
more, so time is a limited resource that expires every day. As a business owner, you have
to be very careful with this precious resource.
Other people are more than willing to take your time. You’ve undoubtedly experienced
getting stuck on a phone call or having someone drop by your office without an
appointment. Some people think that because you’re a business owner and have more
control over your time, you have more availability. They don’t realize they’re wasting
precious minutes or can’t understand why you’re unable to get together with them at
inconvenient times (family and friends can be the worst culprits). To better guard your
time, consider these time thieves and how you can control them:
1. Email: - We’re all bombarded with email and it’s one of the worst offenders. It’s easy to
develop a habit of constantly checking your email, especially when one of those little
windows appears on your monitor telling you a new one has arrived. Who can stand the
suspense? But this can be a huge time waster. Consider setting aside certain times each
day to read and answer email, and learn to resist the temptation to even glace at your
Inbox outside those times.
2. Meetings at inconvenient times:- Scheduling a meeting at 2:00 instead of 1:00 can
blow your entire afternoon if it chops up your day. Figure out a scheduling process that will
work for most days and try to stick to it. For example, we schedule 2-hour client meetings
at 8:00, 10:00, 1:00 and 3:00 so we can work four clients into a day. Scheduling someone
at 9:00 or 2:00 limits the number of clients we can see.
40
3. Not creating or sticking to agendas:- Meetings can get totally out of hand if people
are allowed to go off on rabbit trails. Not following an agenda and controlling how the
meeting progresses will waste your time.
4. Not having a gatekeeper:- Whenever possible, even the smallest business needs
someone to screen calls. This can be accomplished through in-house staff or an
answering service. Your gatekeeper serves as a shield between you and solicitors, or calls
that might not fit into your schedule and would be a disruption.
5. Doing too many of the little things:- An unwillingness to delegate work to others can
rob you of time you could spend more profitably elsewhere. It can also steal your personal
time by forcing you to work later to get everything done.
6. Not scheduling time for routine tasks:- It’s easy to get busy and put off doing some of
the routine tasks in the business, like paying bills or quarterly taxes until they become
time-critical. Then you’re forced to give them your immediate attention, whether or not it’s
convenient. Your day is disrupted and your time stolen. You can either master your time or
be a slave to it. You can allow other people to steal your time or you can be in control.
Time is your most valuable resource and must be guarded carefully or you won’t have
enough of it. .
Financial Resources of a Company
Financial resources of a company are the set of liquid assets available to the company .
Financial Resources:- Cash, Short-term bank deposits, Liquid financial investments, like
stocks and bonds, Checks.
Good financial resources management is important to achieve the goals of the company.
Situations where the shortage of funds can compromise the short-term operations must be
avoided. For example, if the company doesn’t have enough funds to pay salaries or buy
raw materials. On the other side, an excess of financial resources can lead to a high
opportunity cost.
For most companies, the main source of financial resources is the main business of the
company. Usually, selling goods or services.
When a company is expanding or at the investment phase, common sources of financial
resources usually are:-
- Capital contributions
41
- Loans
- External investments
Intangible Resources
Intangible resources, also called intangible assets, cannot be touched or seen. Intangible
resources are not financial resources and cannot be associated with human resources.
Examples of intangible assets:
Intellectual property:- Patents, Trademark, Copyrights.
Other intellectual assets:- Public image of the company brand, Customer lists, Private
databases.
In-house developed processes and software , It is hard to measure the value of intangible
resources. A big difference between intangible and material resources, besides the fact
that intangible resources cannot be touched or seen, is that the value of intangible
resources usually do to change when they are being used. For example, the value of a
brand can increase over time.
Another difference is that many intangible resources cannot be transferred to other
companies. Some internal processes do have value only for the company
that created them. Importance of Organizational Resources At some companies, material
resources play a more important role than in others. For example, at an agri-business
operation, real estate and machinery play an important role. At a consultancy firm, human
resources play a more important role. Some companies rely heavily on intangible assets.
For example, Coca-Cola formula has been a key asset to the company.
42
next.
Part I. say true if the statement is correct , say false if the statement is wrong (2
point for each)
1. Money is most important resource than time resource?

2. Material resources are tangible goods different from human resources that
the company can use to achieve its goals?
Part II. Give Short Answer for the following Questions:
1. When a company is expanding or at the investment phase, common sources of

financial resources usually are?
2. To make better guard your time, the considerations are?
Answer Sheet
Score = ___________
Part II. True false
Rating: ____________
1.___________2.___________
1. ____________________________________________________________________
___________________________________________________________________
2. ____________________________________________________________________
____________________________________________________________________
43
Name: _________________________ Date: _______________
Reference:
https://www.shrm.org
https://pdfs.semanticscholar.org
https://www.fortgordonglobe.com
https://specialtiesbayt.com
https://www.gorhamemes
https://m.economicpoint.com
https://www.Marketing91.com
https://en.m.wikipedia.org
44
Learning Guide-40
Module Title: - Demonstrating Work Values
LG Code: EISVHS1 M12 0919 Lo3-NG 40
LO3 Deal with ethical problems
45
 Access and apply company ethical standards, organizational policy and

guidelines
 Report and/or resolve work incidents/situations
 Use resolution and/or referral of ethical problems
 Access and apply Company ethical standards, organizational policy and

guidelines on the prevention and reporting of unethical conduct in accordance
with transparent company ethical standard, policies and guidelines.
 Report and/or resolve Work incidents/situations in accordance with company

protocol/guidelines.
 Identify Resolution and/or referral of ethical problems use as learning
opportunities.
4. Follow the instructions described below 43.
5. Read the information written in the information “Sheet 1, Sheet 2 and Sheet 3 in page
44, 47, 51 respectively.
6. Accomplish the “Self-check 1, Self-check 2 and Self-check 3” in page -46, 50, and 53
respectively.
46
Access and apply company ethical standards,
Information Sheet-1
organizational policy and guidelines
Prevention and reporting of unethical conduct in accordance with transparent

company ethical standard,
Ethical standards Principles that when followed, promote values such as trust, good
Behavior, fairness, and/or kindness.
There is not one consistent set of standards that all companies follow, but each company
has the right to develop the standards that are meaningful for their organization. Ethical
standards are not always easily enforceable, as they are frequently vaguely defined and
Somewhat open to interpretation ("Men and women should be treated equally, " or "Treat
the customer with respect and kindness."). Others can be more specific, such as "Do not
share the customer's private information with anyone outside of the company."
Ethical standards; the company treated all of the employees and clients with the greatest
respect and fairness.
The company is known for its high ethical standards, including paying its employees a fair
Salary, offering promotional opportunities for minorities and women, and giving a portion of
profits back to the community in the form of scholarships and charitable ventures.
Organization Policy;- ethical standards for a business organization concerns its internal
policies and procedures. The business creates these as a guideline for its managers and
employees to follow.
A set of clearly stated, highly ethical policies takes the guesswork out of decisions made
on a daily basis. These policies should include hiring practices, termination procedures,
sexual harassment issues, vendor relationships and gift-giving limits. When staff members
of an organization are trained in a company's policies, actions and reactions become
second nature. Ensuring those policies are ethically sound removes the possibility for
improper actions or decisions.
47
The Ethical Problems Related to Works are;
1. Irregularity and luck of punctuality – are problems that you will encounter frequently in
any work situation. Some people frequently absent themselves from work for valid and
invalid reasons. Others like to come late and leave early.
2. Rude and Impolite Behavior
3. Inadequate Knowledge and Skill
4. Wastage of Resources
5. Disregard of Rules and Procedures
6. Disrespect for the job
7. Disloyalty to the Organization
48
Self-Check -1 Written Test
next.
Short Answer Questions (2.5 pints for each)
1. What is organizational Policy? (2.5 pints)
2. Explain company Ethical standards (2.5 points)
3. The Ethical Problems Related to Works are? (2.5 pints )
Answer Sheet
Score = ___________
Part I. Short Answer Questions
Rating: ____________
1._____________________________________________________________________
____________________________________________________________
2._____________________________________________________________________
____________________________________________________________________
3._____________________________________________________________________
_____________________________________________________________________
____________________________________________________________________
Name: _________________________ Date: _______________
49
Information Sheet-2 Report and/or resolve work incidents/situations
Reporting Unethical Conduct

Employees shall report any suspected illegal or unethical conduct connected with the
business of your organization. The following summarizes a sample’s Reporting of Illegal or
Unethical Conduct Policy:
 Any employee who observes any activity which he or she believes is illegal or unethical
shall advise his or her supervisor and the appropriate controlling department.
 If a supervisor receives such a report, the supervisor must promptly advise the Internal
Auditing Department, Human Resources Department, the Law Organization or the
Business Integrity Office.
 The Internal Auditing Department, Human Resources Department or the Law

Organization shall investigate the allegations promptly and take necessary and
appropriate action.
 If requested by the employee source, the organization will treat the employee’s identity
and the alleged illegal or unethical conduct as strictly confidential information
 No employee shall be discharged, disciplined, or otherwise disadvantaged in his or
her career or suffer any other form of reprisal as a result of having reported in good faith
suspected illegal or unethical conduct by others under this policy.
Company ethical standards, organization policy and guidelines:-

Develop an action plan that is consistent with the ethical principles that have been
determined as central to the issue.(with client)
 Implement your plan, utilizing the most appropriate practice skills and competencies
(take appropriate action).
 Reflect on the outcome of this ethical decision making process.
50
Work incidents/situations
Resolving work incidents/situations in accordance with company

protocol/guidelines.
Incidents/situations includes
 Violent/intense dispute or argument:
Violence is defined by the World Health Organization as the intentional use of physical
force or power, threatened or actual, against oneself, another person, or against a group
or community that either results in or has a high likelihood of resulting in injury, death,
psychological harm, mal development or deprivation.
 Gambling:
Gambling takes place when something of material value, typically money, is risked with
the possibility of winning something more on an event with an uncertain outcome. Whether
betting on a sporting event, playing a card game such as poker, buying a lottery ticket or
the spin of a roulette wheel, one thing is certain when gambling; the outcome is at least
partly decided by chance.
 Use of prohibited substances:
What is the definition of prohibited drugs?
These are drugs with toxicity or side-effects that outweigh their therapeutic usefulness, so
that public health and welfare are protected by prohibiting their production, manufacture,
export, import, trade, distribution, supply, possession or use, except in amounts required
for medical and scientific research.
Pilferages or Stealing: -Stealing is taking something that belongs to someone else

without their permission. Someone who steals is a thief.
 Damage to person or property:- Property damage is injury to real or personal property
through another's negligence, willful destruction, or by some act of nature. In lawsuits for
damages caused by negligence or a willful act, property damage is distinguished from
personal injury. Property damage may include harm to an automobile, a fence, a tree, a
home, or any other possession
51
 Vandalism: -Action involving deliberate destruction of or damage to public or private
Property.
 Falsification/ fabrication:-The action of falsifying information or a theory or the giving
to a thing an appearance of something which it is not.
Bribery :- The act or practice of offering, giving, or taking a bribe. Bribery may include the
corruption of a public official as well as commercial bribery, which refers to the corruption
of a private individual to gain a commercial or business advantage.
The essential elements of official bribery are:
 Giving or receiving;
 A thing of value;
 To influence;
 An official act.
 Sexual Harassment and Blackmail :-
 Sexual Harassment: - The making of unwanted and offensive sexual advances or of

sexually offensive remarks or acts, especially by one in a superior or supervisory
position or when acquiescence to such behavior is a condition of continued
employment, promotion, or satisfactory evaluation.
 Blackmail:- Blackmail is the crime of threatening to make public damaging or
embarrassing information in order to intimidate/pressurize money or other goods or
forms of cooperation out of the victim.
52
next page.
Part I. choose the best answer (2.5 points for each)
1. ------------- is Stealing is taking something that belongs to someone else without their
permission. Someone who steals is a thief?.
A. Gambling C. vandalism
B. Falsification D. Pilferage E. All
2. ---------------is The making of unwanted and offensive sexual advances or of sexually
offensive remarks or acts.
A. Sexual harassment C. Vandalism
B. beriberi D. A and C
Part II. Short Answer Questions (5 pints for each)
1. What is Bribery and corruption?
2. What is Violent/intense dispute or argument?
3. What is falsification?
4. List down The essential elements of official bribery are?
53
Answer Sheet
Score = ___________
Part II. Chose
Rating: ____________
1. _____________ 2.__________
Part II. Short Answer:

1. __________________________________________________________________
_________________________________________________________________
2. __________________________________________________________________
__________________________________________________________________
3. __________________________________________________________________
__________________________________________________________________
4. __________________________________________________________________
__________________________________________________________________
Name ________________________________ date ________________
54
Information Sheet-3 Use resolution and/or referral of ethical problems
Using resolution and/or referral of ethical problems identified as learning

opportunities
Reporting work incidents
1. Make notes of the event that you will be reporting.
 You will need dates, names and concise details when you lodge your complaints.
2. preparing your presentation
 Prepare for the grievance hearing by gathering all supporting documents and
evidence, lining up your witnesses and.
 The burden of proof is on you, so make sure you are prepared.
3. Ask to speak with the appropriate personnel and explain to him/ her exactly what
happened.
 The office phone number should be located.
 Refer to your notes and relate your experience calmly and rationally.
 Follow up your phone call with a letter, outlining your conversation and your
complaint.
 All incidents can be reported online but a telephone service remains for reporting
sexual harassment, bribery, vandalism, gambling, violent/intense dispute or
argument etc.
 More information on when, and how, to report very serious or dangerous
incidents, can be found by visiting the out of hours webpage.
 If you want to report less serious incidents out of normal working hours, you can
always complete an online form.
4. File on the report
55
Essential steps for ethical problem solving:-
 Determine whether there is an ethical issue.
 Identify the key values and principles involved.
 Rank the values or ethical principles which is your professional judgment are must
relevant to the issue (justify reasons).
Resolving methods of work incident
 Discover tools to address and resolve conflicts through better communication.

 Gain a solid understanding of the theoretical basis of conflict resolution and rich
hands-on experience with conflict resolution practices.
 Explore current models of conflict resolution that are applied in interpersonal,
organizational, community and international situations.
 Refine your ability to mediate, facilitate, negotiate, and build consensus and
collaboration.
56
Next.
Short Answer Questions (5 pints for each)
1. Write resolving methods of work incident (5 point)

2. What are the steps for solving the ethical problem? (5 point)
Answer Sheet
Score = ___________
Part II. Short Answer:
Rating: ____________
1. __________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
2. __________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
Name _____________________________date________________
57
Reference
https://compliancecosmos.org
https://commonpurpose.org
https://www.powerdms.com
https://.sentrient.com.au
58
Learning Guide-41
LG Code: EISVHS1 M12 0919 Lo4-NG 41
LO4 Maintain integrity of conduct in the workplace
59
 Demonstrate personal work practices and values
 Provide instructions to co-workers
 Share Company values/practices
 Demonstrate Personal work practices and values consistently with acceptable

ethical conduct and company’s core values.
 Provide Instructions to co-workers based on ethical, lawful and reasonable
directives.
 Share Company values/practices with co-workers using appropriate behavior and
language.
6.1.1. Read the specific objectives of this Learning Guide.
6.1.2. Follow the instructions described below 56.
6.1.3. Read the information written in the information “Sheet 1, Sheet 2 and Sheet 3 in
page 57, 60 and 62 respectively.
6.1.4. Accomplish the “Self-check 1, Self-check 2 and Self-check 3” in page -59, 61
and 65 respectively.
Information Sheet-1 Demonstrate personal work practices and values
60
Demonstrate personal work practices and values:- Personal work practice and value
instructions:-Either verbal or written. Company code of conduct/ value:- accountable for
own action and outcomes, demonstrate awareness and acceptance of the diversity by
being polite and considerate foster an environment that recognizes the various needs of
individuals. Continuously develop and demonstrate behavior that fosters a positive
working and teaching environment.
Use clear and concise language, appropriate methods for giving directions and
providing constructive feedback. Remember your body language. Treat all individuals as
valuable member of the team.
Participating the values and standards that have guided this company for more than 100
years. Strategic goals and priorities, excellent care for all act, the best example of
company code of conduct/ value is RESPECT.
RESPECT Means:-
R:-Responsibility
E:-Etiquette
S:- Support
P:- Professionalism
E:- Education
C:- Communication
T:- Team work
Guide lines for undertaking work practice
Guide lines are the instruments which direct the workers what they do, how they do and
when they do all the activities of the enterprise and indicate what they don’t do in the
enterprise during work operation within the enterprise. Due to this the enterprise should
prepare the enterprise guide lines according to the condition of the enterprise. Therefore,
the workers will be instructed by these guide lines so, they should take the guide lines and
as it is, if it is necessary it will be amended based on the feed backs of different reports
from the workers.
61
Next.
62
Short Answer Questions (5 pints for each)
1. Describe Company code of conduct/ value?
2. RESPECT Means?
Answer Sheet
Score = ___________
Part I. Short Answer:
Rating: ____________
1. _____________________________________________________________
_____________________________________________________________
2. _____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
Name ____________________________date________________
Information Sheet-2 Provide instructions to co-workers
Provide instructions to co-workers

Understanding personal behavior and relations with co-workers and/or clients
63
Each person is different, with their own personal behavior, values and beliefs shaped by a
number of factors that include culture, religion, nature, and personal experiences.
 Values relate to our personal principles, morals, and ideals that is, what we consider to
be important.
 Attitudes relate to a person’s views, which may be evidenced in the way they behave.
 Beliefs relate to those things in which an individual has faith ‘religious beliefs for
example which may not necessarily be founded on fact.
Dignity’ is a difficult concept to define and has a strong association with respect.
‘Privacy’ has been defined as ‘freedom from intrusion’ and ‘dignity’ as ‘being worthy of
respect’ (DH, 2003). Within this module, four types of dignity were identified as follows.
 Merit—this relates to dignity or social status that is ascribed to people because of their
role or position in society, or because of what they have achieved.
 Moral status—this is emphasized by the person’s moral autonomy or integrity. If an
older person is able to live according to their own moral principles, then that person will
experience a sense of dignity.
 Personal identity—this was found to be the most relevant in the context of older people:
‘It relates to self-respect, and reflects an individual’s identity as a person.
This can be violated by physical interference as well as by emotional or psychological
insults such as humiliation’.
By understanding these above mentioned differences among the co-workers and clients
we can minimize the differences by creating tolerance.
64
Next.
part I:- Give Short Answer for the following Questions:
1. Each person is different, with their own personal behavior, values and beliefs shaped by a
number of factors that include? ( 5 point)
2. Describe Personal identity? (3 point)
Answer Sheet
Score = ___________
Rating: ____________
1. __________________________________________________________________
_________________________________________________________________
2. __________________________________________________________________
_______________________________________________________________
Name ________________________________ date_______________
Information Sheet-3 Share Company values/practices
Share Company values/practices

What Are Company Values And How To Define Them?
65
What Are Company Values?
Company values, also known as corporate values or core values, are the fundamental
beliefs upon which your business and its behavior are based. They are the guiding
principles that your business uses to manage its internal affairs as well as its relationship
with customers. Once set, your core values need to be firm and unwavering — a mandate
rather than a suggestion. They should affect every aspect your business, from employee
benefit packages and workplace culture to marketing strategies and customers service.
Keep in mind that company values should be more than stated values; they must be
practiced values. If your company doesn’t follow through on the values it claims to hold,
you can’t expect your hypocrisy to go unnoticed — or unanswered — by consumers.
Employees, likewise, will notice if your company isn’t living up to its values statement,
which can damage morale.
Why Are Company Values Important?
Numbering 83.1 million, millennia’s surpassed baby boomers in the 2014 census and
represent one-quarter of the U.S. population. Simply put, this generation is too large to
ignore. If corporate values matter to millennia’s — and they do — then they should matter
to you, too. As employees and customers, millennial’s favor companies whose values
align with their own personal values. That makes corporate values an important part of
both driving sales and attracting top talent.
When it comes to recruiting employees, you can even put a dollar amount on how much
company values are worth. According to a study by Fidelity , millennia’s would be willing to
take, on average, a $7,600 pay cut for a healthier work-life balance, a better company
culture, career development, or a more meaningful job — factors that would improve their
overall quality of life. A strong set of company values also gives your company direction
and helps it build a reputation. They set the tone for how your business interacts with
Customers, markets its products, and makes important decisions. If you take them
seriously, your core values will help you form a solid brand identity and a cohesive
business plan.
How Do You Define Company Values?
66
You can incorporate your corporate values in your mission statement or write a separate
statement of core values. Either way, the process should start with a brainstorming
session. Invite a handful of people who understand and embody the traits you want your
Company to be known for. These could include the founder, CEO, and other company
officers, but don’t forget to include some key employees too, such as your top salesman,
your most respected managers, or your best designer. Ask each participant to list what
They think the company’s values are or should be. You can jumpstart and guide the
process with questions like:
What core values will resonate with our customers?
What principles should guide our choices?
What do we want our company to be known for?
How will our values distinguish us from competitors?
What qualities do we value in employees?
Values Employees should strive to Emulate Values are purposeful. Your values shouldn’t
be a list of generic ideals. They should be specific to your company, and they should align
with your company’s goals. For instance, while a commitment to justice might make little
sense for a tech company, a commitment to privacy would serve an important purpose.
Values are choices. Rather than seeing your values as beliefs, treat them like choices.
After all, most companies will say they believe that customer service is important. What
differentiate your company from others will be the choices you make in the name of
Customer service. That could mean committing to a 24-hour response time for email
inquiries and investing in the staff and tools to make that possible. Values will cost you.
Like any choice, values come with an inherent cost. Make sure you are ready to uphold
Your company’s core values even when it would be easier or less expensive to ignore
them. If your company claims a commitment to sustainability, you should use eco-friendly
materials even if that decision cuts into your profits. Values that cost you nothing aren’t
Worth having. Values require action. Beliefs without action are just empty words. For
instance, if you say your company values innovation, you can’t stifle employees with a
67
“This is how it’s always been done” mentality. Instead, you should be actively encouraging
and considering new ideas. Values are timeless. Although your company’s practices and
strategies may change over time, your core values should be constant. Choose values you
can stand by regardless of economic conditions, external incentives, competitive
advantage, or corporate trends. Keep in mind that company values aren’t merely an
internal matter, limited to an obligatory section in the employee handbook that hardly
anyone reads or remembers. Rather, companies are expected to share their values
publicly. Let consumers know what you stand for and how you run your company. Make
sure your employees are familiar with your company values. Set values employees can
put into practice, and give them the tools and incentives to do so. The Crew app can help
you communicate your values to employees, offer guidance and reminders, and
Recognize team members who are following through.
Company Values Examples:-
Need some inspiration? Study examples from other successful companies,
Next.
68
Part I. Short Answer Questions (20 points)
1. What Are Company Values? (5 points)
2. Why Are Company Values Important? (5 points)
3. In company value you can jumpstart and guide the process with questions like?
Answer Sheet
Score = ___________
Rating: ____________
1. __________________________________________________________________
__________________________________________________________________
__________________________________________________________________
2. __________________________________________________________________
__________________________________________________________________
3. __________________________________________________________________
__________________________________________________________________
Name ________________________________ date_______________
Reference
https://thecriticalblog.wordpress.com
https://www.ssa.uchicago.edu
https://kathiegautille.com
69
https://www.researchgate.net
https://b2b.kununu.com
70

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Vehicle servicing Level I

Unit of Competence: - Demonstrate Work Values

Module Title:- Demonstrating Work Values

LG Code: EISVHS1 M12 0919 Lo1-LG 38

TTLM Code: EISVHS1 M12 0919 TTLM 09 19v1

LO1. Define the purpose of work

 Achieve personal mission in harmony

2. Follow the instructions described below 2

1.1. Identify, reflect and defineone’s unique sense of work

Note: Satisfactory above – 5 points Unsatisfactory - below - 5 points

Name: _________________________ Date: _______________

1.1. Achieve personal mission in harmony

A personal mission statement is a statement which is used as a way of communicating

According to Dr. Christopher Bart,[3] the commercial mission statement consists of three

Occupational health and safety and its principles

Part I. choose the best answer (3 points for each)

1. Which one is not the principle of occupational health and safety?

Note: Satisfactory above - 5 points Unsatisfactory - below - 5 points

Unit of Competence: - Demonstrate Work Values

Module Title:- Demonstrating Work Values

LG Code: EISVHS1 M12 091Lo2-LG 39

TTLM Code: EISVHS1 M12 0919 TTLM 09 19v1

LO2. Apply work values/ethics

 Classify and reaffirm work values/ethics/concepts

 Undertake work practices

 Conduct personal behavior and relationships

 Use Company resources

Classifying and reaffirming work values/ethics/concepts

Classification of work values/ethics

Commitment/ Dedication: - understand to achieve anything requires faith and belief in

Sense of purpose:- The quality of having a definite purpose, purposefulness and

High motivation;-In an ever-changing workplace, employers seek employees who are

Competence: - It is possession and application of skills, knowledge and attitudes to

Sense of responsibility:- An awareness of your obligations, sense a general conscious,

Sense of nationalism:- Nationalism is a loyalty and devotion to a nation; especially a

Part II. Short Answer Questions

1. List the top 5 work value? (5 points)

Part I: Answer Sheet

Name: _________________________ Date: _______________

Undertake work practices

Work ethical standards

Punctuality: - It is the characteristics of being able to complete a required task or fulfill

Effectiveness: -Effectiveness means the ability of producing an effect and is most

Part I. Short Answer Questions

1. List the concept of work practice? (5 points)

Note: Satisfactory above – 15 points Unsatisfactory - below - 15 points

Information sheet 3 Conduct personal behavior and relationships

Conduct personal behavior and relationships

1. Profession and Personality

1. In the client/citizen Professional workers shall? (6 point)

Note: Satisfactory above – 15 points Unsatisfactory - below - 15 points

Name: _________________________ Date: _______________

1. Money is most important resource than time resource?

Part II. Give Short Answer for the following Questions:

1. When a company is expanding or at the investment phase, common sources of

Note: Satisfactory above – 15 points Unsatisfactory - below - 15 points

Unit of Competence: - Demonstrate Work Values

Module Title: - Demonstrating Work Values

LG Code: EISVHS1 M12 0919 Lo3-NG 40

TTLM Code: EISVHS1 M12 0919 TTLM 09 19v1

LO3 Deal with ethical problems

 Access and apply company ethical standards, organizational policy and

 Report and/or resolve work incidents/situations

Name: ___________ Date: _

Name: ___________ Date: _

Name: ___________ Date: _

Name: ___________ Date: _

Name ________________ date

Name __________________ date_

Name __________________ date_