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  • NAHQ 2012 Annual Report Pages 20 21

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    The CPHQ certification program saw growth in 2012, with approximately 100 new certificants bringing the total to 1,578 CPHQs. The renewal rate was 72%, slightly lower than 2011 but still above the national average. Program improvements like an online recertification application and improved website usability have helped increase numbers and are expected to further boost the credential's value going forward.

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    The CPHQ certification program saw growth in 2012, with approximately 100 new certificants bringing the total to 1,578 CPHQs. The renewal rate was 72%, slightly lower than 2011 but still above the national average. Program improvements like an online recertification application and improved website usability have helped increase numbers and are expected to further boost the credential's value going forward.

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    6 views1 page

    NAHQ 2012 Annual Report Pages 20 21

    Uploaded by

    Karthick
    The CPHQ certification program saw growth in 2012, with approximately 100 new certificants bringing the total to 1,578 CPHQs. The renewal rate was 72%, slightly lower than 2011 but still above the national average. Program improvements like an online recertification application and improved website usability have helped increase numbers and are expected to further boost the credential's value going forward.

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    of 1

    Certification CPHQ Candidates

    The CPHQ program enjoyed


    another year of upward trends in
    2012, gaining approximately 100 1,800
    new CPHQs while maintaining
    a robust renewal rate of 72%. 1,600
    Although this rate is slightly lower
    than 2011, it continues to be higher 1,400 1,578
    than the national average. Several
    programming improvements, 1,200
    including an online recertification
    1,000 1,149
    application, increased website
    usability and functionality, and
    800
    increased communication with
    certificants, have helped these 804 823
    600
    numbers grow. Persistent focus on
    a user-friendly process will continue
    400
    to bode well for the program and CPHQs celebrate at the annual CPHQ Reception.
    increase the credential’s value in
    200
    the years to come.
    0
    2009 2010 2011 2012

    Total CPHQs

    7,500
    CPHQ Exam Pass Rate (U.S.)
    7,400 7,439

    7,300 7,364 80%

    7,200 75%
    76.8%
    75.2% 75.3%
    74.0%
    7,100 70%
    7,099
    7,080 65%
    7,000

    6,900 60%
    2009 2010 2011 2012 2009 2010 2011 2012

    20 21

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