Shanneika S.

Fuller
1579 Arcadia Sq, Pickering, ON LIV 6W6
Tel: 437-771-3239 | E-mail: shanneikafuller@yahoo.com
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CAREER PROFILE
Detailed oriented professional, with diverse background in language, communication and
customer service. I aspire to work in a highly visible, constantly-evolving, stimulating and
dynamic environment.

SUMMARY OF QUALIFICATION
My qualifications include:
 Bachelor’s degree in Literatures in English.
 Four years’ experience teaching English Language to high school and mature students.
 Strong written communication skills, this is one of the main criteria needed as an
educator.
 Strong verbal communication skills demonstrated in delivering and reviewing content
presented for analysis and for teaching classes.
 Knowledge of Microsoft Office Programs (i.e. Word, Excel, PowerPoint, etc.)
 Able to work effectively in a fast paced environment, under pressure and adhering to
tight deadlines.
EDUCATION AND TRAINING
Teaching English as a Second Language (Graduate Certificate) Sept 2021- Present
Humber College, Canada.

Presentation and Public Speaking Seminar Sept 2012- Mar 2014

Ministry of Education, Jamaica
 Seminars included: Public Speaking, Conflict Resolution, Best Practices,
Reporting and Presenting Accurate and Reliable Data.
Bachelor of Arts
University of the West Indies, Mona, Jamaica. Sept 2006- June 2009
 Courses included: Communication, Literary Research, Gender Roles, Poetry,
Diversity and Acceptance, Philosophy…

Diploma, Caribbean Advanced Proficiency Examination (CAPE)

Morant Bay High School. St. Thomas, Jamaica Sept 2004- June 2006
 Shanneika S. Fuller
1579 Arcadia Square, Pickering, ON LIV 6W6
Tel: 437-771-3239 | E-mail: shanneikafuller@yahoo.com
__________________________________________________________________

RELATED WORK EXPERIENCE

English Language, Literature and Communications Teacher
Portland Jamaica Sept 2010- Mar 2014
In this role I:
 Prepared daily, weekly, monthly and annually lessons, reports, analysis and
recommendations for the organization.
 Developed best practices and other assessment performance tools to ensure we are
reaching majority of our clients.
 Coordinate and organize data that are tailored to different individual’s need.
 Partnered with different cross-functional team within and outside the organization
to discover new and innovative ways to develop and execute lessons and ideas.
 Showed strong leadership and teamwork skills by accepting and assigning
additional duties where it was necessary in order to get things done in a timely
manner.

ADDITIONAL EXPERIENCE
Customer Service Manager
Walmart Canada, Scarborough, ON/ July 2020- Present
 Coordinate with management on the initiatives to help improve customer service.
 Keep records of customer interactions or transaction, recording details of inquiries,
complaints, or comments, as well as actions taken.
 Confer with customers by telephone or in person to provide information about products
or services, take or enter orders, or obtain details of complaints.
 Check to ensure that appropriate changes were made to resolve customers’ problems.
 Assist with the facilitation of orientation and training for new cashiers and self-checkout
attendants.
Cashier
Smart Buy Supermarket, JA July 2002- 2004
 Register sales on a cash register by scanning items, itemizing and totaling customers’
purchases.
 Provide a positive customer experience with fair, friendly, and courteous service.
 Bag purchases if needed.
 Balance cash drawer by counting cash at beginning and end of work shift.
 Provide pricing information by answering questions.
 Shanneika S. Fuller
1579 Arcadia Square, Pickering, ON LIV 6W6
Tel: 437-771-3239 | E-mail: shanneikafuller@yahoo.com
__________________________________________________________________

VOLUNTEER EXPERIENCE
Assistant Program Coordinator
Bramalea Retirement Residence, Bramalea, ON/Jan 2017- Dec 2019
 Coordinate with manager to obtain requirements for handling the day’s task.
 Engage residents in conversation.
 Provide help with grooming and getting dressed.
 Assist with community outings.
 Assist with the distribution of meals.
 Plan social and recreational activities for residents.

EXTRA-CURRICULAR EXPERIENCE
Secretary and Treasurer
Lyssons Football Federation 2012- 2014
Secretary
Morant Bay High School Past Student Association (UWI) 2006- 2007
Dancer
Mary Seacole Art and Drama Society 2006-2009
Morant Bay High School Dance Society 2000- 2006

*References will be provided upon request.