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Process improvement in facilities management: The SPICE

approach

Article  in  Business Process Management Journal · October 2002

DOI: 10.1108/14637150210434982

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Dilanthi Amaratunga Marjan Sarshar

University of Huddersfield Nottingham Trent University
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University of Salford
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Process improvement in facilities management: The SPICE approach
Amaratunga, Dilanthi;Sarshar, Marjan;Baldry, David
Business Process Management Journal; 2002; 8, 4; ABI/INFORM Complete
pg. 318

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