Professional Documents
Culture Documents
Session Objectives: Housekeeping Valet Servicing Lesson 1: What Is A Valet Runner
Session Objectives: Housekeeping Valet Servicing Lesson 1: What Is A Valet Runner
Valet Servicing
Session Objectives
At the end of this session, you will be able to:
Introduction
A Valet Runner performs personal services for the guests. A valet service staff must be
able to deal with all types of guests' requests, needs and wants professionally. Guests
requiring a valet service expect their belongings and desires to be dealt with quickly and
efficiently, with no damages or losses.
Session Objectives
At the end of this session, you will be able to:
Positive guest relation means that the valet runner is ready at all times to help the
guest and to contribute to the enjoyment of the guest’s visit.
Session Objectives
At the end of this session, you will be able to:
Introduction
Un-packing a guest's luggage is part of the personal service performed by a Valet
Runner. It helps to create a positive impression on the image of the hotel’s services. Un-
packing a guest's luggage will help the client to settle down comfortably and become organized
if he/she has an easy access on his/her belongings.
1. The Valet Runner will ask permission before touching the guest's belongings
2. Use Personal Protective Equipment (gloves)
3. Choose an empty and flat surface such as a table or bed.
4. Segregate the items that need to be ironed, laundered or cleaned.
5. Put the items to be laundered inside the laundry bag
(Laundry bag is inside the cabinet)
6. Check the shoes if it needs to be cleaned / repaired
(For clean shoes ) Place the shoes underneath the corresponding colors of clothing.
7. Sort hats, belts, scarves and other closet accessories out of the bag and hang on the hooks
found on the side of the cabinet
8. Place all toiletries such as makeup and hair care items in the shelf / vanity table.
9. Secure any electronic accessories, including cameras, extra batteries, game cartridges or
DVD's and put them together in a shelf or table.
10. Check the small pockets of the bags as well the purse or carry on luggage for these items.
11. Arrange t-shirts and sweaters on separate shelves by color and sleeve length.
12. Fill in the drawers on the following order
a. Underwear on the top drawers. Shirts and sweaters underneath
b. Hang blazers one by one, next to each other
c. Put matching or similar colors together.
d. Fasten, button or zip so that everything hangs right.
Note: Put the colors your client wears most often (usually brown or black) on the shelves that
are easiest to reach.
13. All shirts should be hung up together in one section
a. Arrange by colors from light to dark with all of one color group together.
14. Follow the same process for skirts, pants, etc.
15. Hang pants from the waist or cuffs on a pants hanger
16. Check the cabinet for misplaced items
17. Close the cabinet
Session Objectives
At the end of this session, you will be able to:
Introduction
Guests have a certain expectation when sending their clothes for ironing or washing,
that it will be done efficiently and quickly, with no damage or getting lost in the process.
Session Objectives
At the end of this session, you will be able to:
Session Objectives
At the end of this session, you will be able to:
1. As a Valet Runner, ask permission from the guest before touching his/her belongings
(When packing expensive items such as electronic gadgets or jewelries, the valet runner
should be assisted by a Supervisor/ House Managers)
2. Lay everything on the bed including the suitcase
3. Make a list of all items you will pack.
4. Use Personal Protective Equipment
5. Gather all the equipment, tools and materials needed in performing your tasks:
a. Luggage
b. Zip lock bags
c. Clothes (clean/ dirty)
d. Toiletries
e. Shoes/slippers
f. Name tag
g. Mesh bag
6. Roll pajamas, night gowns, sweaters, and other casual wear to fill small spaces, when
possible.
7. Layer each rolled up outfit on the bottom of the suitcase
8. Lay the first heavy clothing such as jacket or pants. Put it on top of the rolled items; lay it flat
in the suitcase without folding.
9. Put the next item on top - it should be placed in the opposite direction from the first item
10. Pack each item one at a time in a clockwise direction and allow sleeves, pant legs, skirt
lengths to hang over the edges as you stack more and more items.
11. Select an object to form the core of the bundle (books, papers or magazine)
12. Put core object on top of the pile of clothes you have stacked.
13. Start wrapping up your bundle. Begin with the last item you placed
14. Wrap sleeves, pant legs, skirts lengths over the core; neatly wrap the ends of that item
across the core bag on top of the pile
a. Wrap each item as neatly as you can.
b. Pack tightly.
c. Packing loosely wastes precious space and causes clothes to wrinkle
15. Place your remaining luggage items , like shoes, around the perimeter of the bundle
16. Put tag for identification
NAME, DESTINATION, TEL. NO.
17. Inform the guest that you have finished packing their luggage
18. Bid the guest goodbye.
Session Objectives
At the end of this session, you will be able to:
Introduction
The human factor in all types of communication makes the difference. Customers need
to feel taken care of, well informed and motivated. It's the opportunity to create relationships for
the future of your department.
1. Telephone ringing
2. Answer the phone on or before the third ring
3. Make the standard greetings with a smile
a. Identify your department then identify yourself.
b. Adding phrases such as “good morning”, “how may I help you”
4. Have a pencil and a paper ready
5. Listen attentively, focus your attention on the caller
6. Write down immediately the caller’s name and room number, time of request, special
request and/or instruction.
7. Answer the inquiries of the guest
8. Repeat all details such as the name and room number, special request and/or instruction of
the guest.
9. Bid the guest goodbye with some pleasantry
10. Put down the telephone upon hearing the click from the other end
Contents
1. Introduction
2. Starting Microsoft® Word
3. The Microsoft® Word Program Window
4. The Microsoft® Word Ribbon
5. Create a New Document
6. Typing Into the Word Processor
7. Deleting Text
8. Selecting Text
9. Change Text Alignment
10. Working with Fonts
11. Undo a Change
12. Save Your Document
13. Putting Everything Together
14. Quiz
Introduction to Word Processing
Writing letters, resumes, flyers and other documents is essential to both work and personal life. Writing involves
producing the first draft, checking for spelling, grammar and other errors, and editing the content. Word
processing software makes the entire writing process quick and simple. A word processor allows you to write the
draft, easily make the necessary changes and save the document to a file.